Information Collection Request; Generic Clearance for the Collection of Qualitative Customer Feedback on the Farm Service Agency Service Delivery, 16338-16339 [2017-06594]
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Federal Register / Vol. 82, No. 63 / Tuesday, April 4, 2017 / Notices
Office applies several statutory
limitations in its calculations of the
actual period for patent extension. In its
application for patent extension, this
applicant seeks 1,544 days of patent
term extension.
Section 124.22 of the regulations
provides that any interested person may
request a revision of the regulatory
review period determination within 30
days of the date of this notice (see DATES
above). The request must specify the
following:
• The identity of the product;
• The identity of the applicant for
patent term restoration;
• The docket number of this notice;
and
• The basis for the request for
revision, including any documentary
evidence.
Further, under § 124.30 of the
regulations, any interested person may
file a petition with APHIS, no later than
180 days after the date of this notice (see
DATES above), alleging that a license
applicant did not act with due diligence
in seeking APHIS approval of the
product during the regulatory review
period. The filing, format, and content
of a petition must be as described in the
regulations in ‘‘Subpart D–Due
Diligence Petitions’’ (§§ 124.30 through
124.33).
Authority: 35 U.S.C. 156; 7 CFR 2.22, 2.80,
and 371.4.
Done in Washington, DC, this 30th day of
March 2017.
Jere L. Dick,
Acting Administrator, Animal and Plant
Health Inspection Service.
[FR Doc. 2017–06640 Filed 4–3–17; 8:45 am]
BILLING CODE 3410–34–P
DEPARTMENT OF AGRICULTURE
Farm Service Agency
Information Collection Request;
Generic Clearance for the Collection of
Qualitative Customer Feedback on the
Farm Service Agency Service Delivery
Farm Service Agency, USDA.
Notice; request for comments.
AGENCY:
ACTION:
In accordance with the
Paperwork Reduction Act of 1995, the
Farm Service Agency (FSA) is
requesting comments from all interested
individuals and organizations on an
extension with a revision of a currently
approved information collection
associated with the Generic Clearance
for the Collection of Qualitative
Customer Feedback on FSA Service
Delivery. This option is a fast track for
approval to streamline the timing to
asabaliauskas on DSK3SPTVN1PROD with NOTICES
SUMMARY:
VerDate Sep<11>2014
16:21 Apr 03, 2017
Jkt 241001
implement certain types of surveys and
related collection of information. FSA
uses the approval to cover the
instruments of collection (such as a
survey, a window pop-up survey, a
focus group, or a comment card), which
are designed to get customer feedback
on FSA service delivery for various
programs. This request for approval
broadly addresses FSA’s need for
information about what our customers
think of our services so that we can
improve service delivery; specific
information collection activities will be
incorporated into the approval as the
need for the information is identified.
For example, when we implement a
new program and provide information
about the services for the program on
our Web site, we may provide a
voluntary customer service
questionnaire about how well the
program is working for our customers,
specifically within the area of customer
service. FSA is requesting to increase
the number of respondents in the fast
track approval due to an anticipated
increase in the number of customer
respondents responding to customer
service surveys that will be sent to a
broader scope and greater number of
FSA customers.
DATES: We will consider comments that
we receive by June 5, 2017.
ADDRESSES: We invite you to submit
comments on this notice. In your
comments, include the date, volume,
and page number of this issue of the
Federal Register, the OMB control
number and the title of the information
collection. You may submit comments
by any of the following methods:
• Federal eRulemaking Portal: Go to
https://www.regulations.gov. Follow the
online instructions for submitting
comments.
• Mail: Mary Ann Ball, USDA, Farm
Service Agency, Room 3754–S, 1400
Independence Ave SW., Washington,
DC 20250–0572.
You may also send comments to the
Desk Officer for Agriculture, Office of
Information and Regulatory Affairs,
Office of Management and Budget,
Washington, DC 20503.
Copies of the information collection
instruments may be requested by
contacting Mary Ann Ball at the above
address.
FOR FURTHER INFORMATION CONTACT:
Mary Ann Ball, (202) 720–4283.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the
Collection of Qualitative Customer
Feedback on Farm Service Agency
Service Delivery.
OMB Control Number: 0560–0286.
PO 00000
Frm 00005
Fmt 4703
Sfmt 4703
Type of Request: Extension with a
revision.
Abstract: FSA program staff have
created several feedback instruments
(customer surveys) and submitted them
to the FSA information collection
coordinator for approval under the
current approved information collection
of 0560–0286, Generic Clearance for the
Collection of Qualitative Customer
Feedback on Farm Service Agency
Service Delivery. FSA program staff
continue to use the fast track approval
to submit a new customer instruments
to the FSA information collection
coordinator for approval, which takes
less time rather than going through a
regular Paperwork Reduction Act
process. As a result, program staff are
able to quickly implement certain types
of surveys and related collection of
information using OMB control number
of 0560–0286. For example, when we
implement a new program and provide
information about the programs on our
Web site, FSA may provide a voluntary
customer service questionnaire about
how well the program is working for our
customers, specifically within the area
of customer service. The information
collection provides a means to gather
qualitative customer and stakeholder
feedback in an efficient, timely manner
that is consistent with FSA’s
commitment to improving service
delivery. By qualitative feedback, we
mean information, generally from
customers, that provides useful insights
on perceptions and opinions based on
experiences with FSA service delivery.
Such information does not include
statistical surveys that yield quantitative
results that can be generalized to the
population. The qualitative feedback
will:
• Provide insights into customer or
stakeholder perceptions, experiences,
and expectations,
• Provide an early warning of issues
with service, and
• Focus attention on areas where
communication, training, or changes in
operations might improve delivery of
products or services.
The collection will allow for ongoing,
collaborative, and actionable
communication between FSA and its
customers and stakeholders. It will also
allow feedback to contribute directly to
the improvement of program
management.
The solicitation of feedback will target
areas such as: Timeliness,
appropriateness, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses
will be assessed to plan and inform
efforts to improve or maintain the
E:\FR\FM\04APN1.SGM
04APN1
asabaliauskas on DSK3SPTVN1PROD with NOTICES
Federal Register / Vol. 82, No. 63 / Tuesday, April 4, 2017 / Notices
quality of service offered to the public.
If this information is not collected, vital
feedback from customers and
stakeholders on FSA’s services will be
unavailable.
FSA will only submit a collection for
approval under this generic clearance if
it meets the following conditions:
• The collections are voluntary;
• The collections are low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government;
• The collections are noncontroversial and do not raise issues of
concern to other Federal agencies;
• The collections are targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future;
• Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained;
• Information gathered will be used
only internally for general service
improvement and program management
purposes and is not intended for release
outside of FSA;
• Information gathered will not be
used for the purpose of substantially
informing influential policy decisions;
and
• Information gathered will yield
qualitative information; the collections
will not be designed or expected to
yield statistically reliable results or used
as though the results are generalizable to
the population of study.
As a general matter, information
collections will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature, such as religious
beliefs, sexual behavior and attitudes,
and other matters that are commonly
considered private.
The estimated total annual burden
hours are being amended due to an
increase in the number of FSA
customers that will respond to the
customer survey, which therefore
increased the information collection
requirements. Annual responses have
increased by 590,000, with a resulting
increase of 295,000 burden hours in the
request.
For the following estimated total
annual burden on respondents, the
formula used to calculate the total
burden hours is the estimated average
time per response multiplied by the
estimated total annual number of
responses.
Estimate of Average Time to Respond:
Public reporting burden for collecting
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16:21 Apr 03, 2017
Jkt 241001
information under this notice is
estimated to average 30 minutes (0.50
hours) per response, including the time
for reviewing instructions, searching
existing data sources, gathering and
maintaining the data needed, and
completing and reviewing the collection
of information.
Respondents: Individuals and
Households; Businesses; Organizations;
and State, Local, or Tribal government.
Estimated Number of Respondents:
600,000.
Estimated Annual Number of
Responses per Respondent: 1.
Estimated Total Annual Responses:
600,000.
Estimated Average Time per
Response: 30 minutes (0.50 hours).
Estimated Total Annual Burden
Hours on Respondents: 300,000 hours.
We are requesting comments on all
aspects of this information collection to
help us to:
(1) Evaluate whether the proposed
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information will have
practical utility;
(2) Evaluate the accuracy of the
agency’s estimate of the burden of the
collection of information including the
validity of the methodology and
assumptions used;
(3) Evaluate the quality, utility, and
clarity of the information technology;
and
(4) Minimize the burden of the
information collection on those who
respond through the use of appropriate
automated, electronic, mechanical, or
other technological collection
techniques or other forms of information
technology.
All comments received in response to
this notice, including names and
addresses where provided, will be made
a matter of public record. Comments
will be summarized and included in the
request for OMB approval of the
information collection.
Chris P. Beyerhelm,
Acting Administrator, Farm Service Agency.
[FR Doc. 2017–06594 Filed 4–3–17; 8:45 am]
BILLING CODE 3410–05–P
DEPARTMENT OF AGRICULTURE
Forest Service
Black Hills National Forest Advisory
Board
Forest Service, USDA.
Notice of meeting.
AGENCY:
ACTION:
The Black Hills National
Forest Advisory Board (Board) will meet
SUMMARY:
PO 00000
Frm 00006
Fmt 4703
Sfmt 4703
16339
in Rapid City, South Dakota. The Board
is established consistent with the
Federal Advisory Committee Act of
1972 (5 U.S.C. App. II), the Forest and
Rangeland Renewable Resources
Planning Act of 1974 (16 U.S.C. 1600 et.
seq.), the National Forest Management
Act of 1976 (16 U.S.C. 1612), and the
Federal Public Lands Recreation
Enhancement Act (Pub. L. 108–447).
Additional information concerning the
Board, including the meeting summary/
minutes, can be found by visiting the
Board’s Web site at: https://
www.fs.usda.gov/main/blackhills/
workingtogether/advisorycommittees.
DATES: The meeting will be held on
Wednesday, April 19, 2017, at 1:00 p.m.
All meetings are subject to
cancellation. For updated status of
meeting prior to attendance, please
contact the person listed under FOR
FURTHER INFORMATION CONTACT.
ADDRESSES: The meeting will be held at
the Forest Service Center, 8221 Mount
Rushmore Road, Rapid City, South
Dakota.
Written comments may be submitted
as described under SUPPLEMENTARY
INFORMATION. All comments, including
names and addresses, when provided,
are placed in the record and available
for public inspection and copying. The
public may inspect comments received
at the Black Hills National Forest
Supervisor’s Office. Please call ahead to
facilitate entry into the building.
FOR FURTHER INFORMATION CONTACT:
Scott Jacobson, Committee Coordinator,
by phone at 605–440–1409 or by email
at sjjacobson@fs.fed.us.
Individuals who use
telecommunication devices for the deaf
(TDD) may call the Federal Information
Relay Service (FIRS) at 1–800–877–8339
between 8:00 a.m. and 8:00 p.m.,
Eastern Standard Time, Monday
through Friday.
SUPPLEMENTARY INFORMATION: The
purpose of the meeting is to provide:
(1) Annual Ethics Training;
(2) Black Hills Resilient Landscapes
(BHRL) Project update;
(3) 2016 Forest Health Report;
(4) Black Hills Invasive Plant
Partnership presentation;
(5) Non-motorized Trails—Working
Group update;
(6) Recreation Site Analysis (RSA)—
Working Group update;
(7) Fire Season Outlook—2017;
(8) Orientation Topic—Road
Maintenance; and
(9) Election update—Chairman/Vice
Chairman.
The meeting is open to the public.
The agenda will include time for people
to make oral statements of three minutes
E:\FR\FM\04APN1.SGM
04APN1
]]>Agencies
[Federal Register Volume 82, Number 63 (Tuesday, April 4, 2017)]
[Notices]
[Pages 16338-16339]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-06594]
-----------------------------------------------------------------------
DEPARTMENT OF AGRICULTURE
Farm Service Agency
Information Collection Request; Generic Clearance for the
Collection of Qualitative Customer Feedback on the Farm Service Agency
Service Delivery
AGENCY: Farm Service Agency, USDA.
ACTION: Notice; request for comments.
-----------------------------------------------------------------------
SUMMARY: In accordance with the Paperwork Reduction Act of 1995, the
Farm Service Agency (FSA) is requesting comments from all interested
individuals and organizations on an extension with a revision of a
currently approved information collection associated with the Generic
Clearance for the Collection of Qualitative Customer Feedback on FSA
Service Delivery. This option is a fast track for approval to
streamline the timing to implement certain types of surveys and related
collection of information. FSA uses the approval to cover the
instruments of collection (such as a survey, a window pop-up survey, a
focus group, or a comment card), which are designed to get customer
feedback on FSA service delivery for various programs. This request for
approval broadly addresses FSA's need for information about what our
customers think of our services so that we can improve service
delivery; specific information collection activities will be
incorporated into the approval as the need for the information is
identified. For example, when we implement a new program and provide
information about the services for the program on our Web site, we may
provide a voluntary customer service questionnaire about how well the
program is working for our customers, specifically within the area of
customer service. FSA is requesting to increase the number of
respondents in the fast track approval due to an anticipated increase
in the number of customer respondents responding to customer service
surveys that will be sent to a broader scope and greater number of FSA
customers.
DATES: We will consider comments that we receive by June 5, 2017.
ADDRESSES: We invite you to submit comments on this notice. In your
comments, include the date, volume, and page number of this issue of
the Federal Register, the OMB control number and the title of the
information collection. You may submit comments by any of the following
methods:
Federal eRulemaking Portal: Go to https://www.regulations.gov. Follow the online instructions for submitting
comments.
Mail: Mary Ann Ball, USDA, Farm Service Agency, Room 3754-
S, 1400 Independence Ave SW., Washington, DC 20250-0572.
You may also send comments to the Desk Officer for Agriculture,
Office of Information and Regulatory Affairs, Office of Management and
Budget, Washington, DC 20503.
Copies of the information collection instruments may be requested
by contacting Mary Ann Ball at the above address.
FOR FURTHER INFORMATION CONTACT: Mary Ann Ball, (202) 720-4283.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Customer
Feedback on Farm Service Agency Service Delivery.
OMB Control Number: 0560-0286.
Type of Request: Extension with a revision.
Abstract: FSA program staff have created several feedback
instruments (customer surveys) and submitted them to the FSA
information collection coordinator for approval under the current
approved information collection of 0560-0286, Generic Clearance for the
Collection of Qualitative Customer Feedback on Farm Service Agency
Service Delivery. FSA program staff continue to use the fast track
approval to submit a new customer instruments to the FSA information
collection coordinator for approval, which takes less time rather than
going through a regular Paperwork Reduction Act process. As a result,
program staff are able to quickly implement certain types of surveys
and related collection of information using OMB control number of 0560-
0286. For example, when we implement a new program and provide
information about the programs on our Web site, FSA may provide a
voluntary customer service questionnaire about how well the program is
working for our customers, specifically within the area of customer
service. The information collection provides a means to gather
qualitative customer and stakeholder feedback in an efficient, timely
manner that is consistent with FSA's commitment to improving service
delivery. By qualitative feedback, we mean information, generally from
customers, that provides useful insights on perceptions and opinions
based on experiences with FSA service delivery. Such information does
not include statistical surveys that yield quantitative results that
can be generalized to the population. The qualitative feedback will:
Provide insights into customer or stakeholder perceptions,
experiences, and expectations,
Provide an early warning of issues with service, and
Focus attention on areas where communication, training, or
changes in operations might improve delivery of products or services.
The collection will allow for ongoing, collaborative, and
actionable communication between FSA and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management.
The solicitation of feedback will target areas such as: Timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the
[[Page 16339]]
quality of service offered to the public. If this information is not
collected, vital feedback from customers and stakeholders on FSA's
services will be unavailable.
FSA will only submit a collection for approval under this generic
clearance if it meets the following conditions:
The collections are voluntary;
The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
The collections are targeted to the solicitation of
opinions from respondents who have experience with the program or may
have experience with the program in the near future;
Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of FSA;
Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as religious beliefs, sexual
behavior and attitudes, and other matters that are commonly considered
private.
The estimated total annual burden hours are being amended due to an
increase in the number of FSA customers that will respond to the
customer survey, which therefore increased the information collection
requirements. Annual responses have increased by 590,000, with a
resulting increase of 295,000 burden hours in the request.
For the following estimated total annual burden on respondents, the
formula used to calculate the total burden hours is the estimated
average time per response multiplied by the estimated total annual
number of responses.
Estimate of Average Time to Respond: Public reporting burden for
collecting information under this notice is estimated to average 30
minutes (0.50 hours) per response, including the time for reviewing
instructions, searching existing data sources, gathering and
maintaining the data needed, and completing and reviewing the
collection of information.
Respondents: Individuals and Households; Businesses; Organizations;
and State, Local, or Tribal government.
Estimated Number of Respondents: 600,000.
Estimated Annual Number of Responses per Respondent: 1.
Estimated Total Annual Responses: 600,000.
Estimated Average Time per Response: 30 minutes (0.50 hours).
Estimated Total Annual Burden Hours on Respondents: 300,000 hours.
We are requesting comments on all aspects of this information
collection to help us to:
(1) Evaluate whether the proposed collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
(2) Evaluate the accuracy of the agency's estimate of the burden of
the collection of information including the validity of the methodology
and assumptions used;
(3) Evaluate the quality, utility, and clarity of the information
technology; and
(4) Minimize the burden of the information collection on those who
respond through the use of appropriate automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology.
All comments received in response to this notice, including names
and addresses where provided, will be made a matter of public record.
Comments will be summarized and included in the request for OMB
approval of the information collection.
Chris P. Beyerhelm,
Acting Administrator, Farm Service Agency.
[FR Doc. 2017-06594 Filed 4-3-17; 8:45 am]
BILLING CODE 3410-05-P
