Revision to a Previously Approved Information Collection (Veterans Benefits Administration (VBA) Voice of the Veteran Customer Satisfaction Continuous Measurement Survey) Activity: Comment Request, 66328-66330 [2016-23241]

Download as PDF asabaliauskas on DSK3SPTVN1PROD with NOTICES 66328 Federal Register / Vol. 81, No. 187 / Tuesday, September 27, 2016 / Notices 13. PACNET CONNECTIONS LIMITED, Shannon Airport House, Shannon Free Zone, Co. Clare, Ireland; 4 Michael Street, Co. Limerick, Ireland; Registration ID 332576 (Ireland) [TCO] (Linked To: PACNET SERVICES LTD.; Linked To: PACNET GROUP). 14. PACNET EUROPE, Shannon Airport House, SFZ, Country Clare, Ireland; Web site www.pacnetservices.ie; alt. Web site www.pacnetservices.com [TCO] (Linked To: PACNET SERVICES LTD.; Linked To: PACNET GROUP). 15. PACNET FRANCE (a.k.a. PACNET SERVICES (FRANCE) SARL), 17 rue de Teheran, 75008 Paris, France [TCO] (Linked To: PACNET SERVICES LTD.; Linked To: PACNET GROUP). 16. PACNET HOLDINGS LIMITED (f.k.a. COUNTING HOUSE (EUROPE) LIMITED), Shannon Airport House, Shannon Free Zone, Co. Clare, Ireland; Four Michael Street, Limerick, Ireland; Registration ID EO348346 (Ireland) [TCO] (Linked To: PACNET SERVICES LTD.; Linked To: PACNET GROUP). 17. PACNET HONGKONG (a.k.a. PACNET SERVICES (HK) LTD.), 2001 Central Plaza, 18 Harbour Road, Wanchai, Hong Kong [TCO] (Linked To: PACNET SERVICES LTD.; Linked To: PACNET GROUP). 18. PACNET INDIA (a.k.a. PACNET SERVICES (INDIA) PRIVATE LIMITED), 208, Rewa Chambers, 31 New Marine Lines, Mumbai 400 020, India; National ID No. U67190MH2005PTC15766 (India) [TCO] (Linked To: PACNET SERVICES LTD.; Linked To: PACNET GROUP). 19. PACNET MALTA (a.k.a. PACNET SERVICES (MALTA) LTD.), The Dixcart Suite, Level 11, Le Meridien, St. Julians, Malta; The Dixcart Suite, Level 11, LE, 39, Main Street, Balluta Bay, St. Julians STJ1017, Malta; Company Number C 52227 (Malta) [TCO] (Linked To: PACNET SERVICES LTD.; Linked To: PACNET GROUP). 20. PACNET SERVICES (IRELAND) LIMITED, 222 Shannon Airport House, Shannon, Co. Clare, Ireland; Registration ID 452666 (Ireland) [TCO] (Linked To: PACNET HOLDINGS LIMITED; Linked To: PACNET GROUP). 21. PACNET SERVICES LTD. (a.k.a. PACIFIC NETWORK SERVICES LTD.; a.k.a. PACNET AMERICAS; a.k.a. PACNET CANADA; a.k.a. PACNET SERVICES AMERICAS LTD.), Fourth Floor, 595 Howe St, Vancouver, BC V6C 2T5, Canada; Parkshot House, 5 Kew Road, Richmond, Surrey, England TW9 2PR, United Kingdom; Registration ID M08842780 (Canada); Company Number BC0469083 (Canada); License 15128950 (Canada) [TCO] (Linked To: DAY, VerDate Sep<11>2014 17:08 Sep 26, 2016 Jkt 238001 Rosanne Phyllis; Linked To: PACNET GROUP). 22. PACNET SUISSE (a.k.a. PACNET SERVICES (SUISSE) SA), Carrefour du Rive 1, Geneva, Switzerland; Alpenstrasse 15, 6304, Zug, Switzerland; Identification Number CHE–109.623.231 (Switzerland); alt. Identification Number CH66012280021 (Switzerland) [TCO] (Linked To: PACNET SERVICES LTD.; Linked To: PACNET GROUP). 23. PACNET UK (a.k.a. PACIFIC NETWORK SERVICES (UK) LTD.), The Old Mill, Park Road, Shepton Mallet, Somerset IK BA4 5BS, United Kingdom [TCO] (Linked To: PACNET SERVICES LTD.; Linked To: PACNET GROUP). 24. PACNET ZAR (f.k.a. GOLDEN DIVIDEND 234 (PTY) LTD.; a.k.a. PACNET SERVICES ZAR (PROPRIETARY) LTD.), 13 Wellington Road, Parktown, Johannesburg 2193, South Africa; 22 Wellington Road, Parktown, Western Cape 2193, South Africa; Private Bag X60500, Houghton, Guateng 2041, South Africa; Registration ID 200503498307 (South Africa); Tax ID No. 9871659141 (South Africa) [TCO] (Linked To: PACNET SERVICES LTD.; Linked To: PACNET GROUP). 25. THE PAYMENTS FACTORY LTD. (f.k.a. RUMENO SONCE 60 D.O.O.; a.k.a. THE PAYMENTS FACTORY D.O.O.; a.k.a. THE PAYMENTS FACTORY LLC; a.k.a. THE PAYMENTS FACTORY LLC—PERU; a.k.a. THE PAYMENTS FACTORY PERU LLC), 69 Buchanan Street, Glasgow, Scotland G1 3HL, United Kingdom; 4th Floor, 595 Howe Street, Vancouver, BC V6C 2T5, Canada; Suite 3, 3rd Floor, Britannia House, St. Georges Street, Douglas, Isle of Man IM1 1JD, United Kingdom; 1521 Concord Pike, #303, Wilmington, DE 19803, United States; Pasaje Retiro 574 of. 201, Ciudad Satelite, Santa Rosa, Provincia Callao, Peru; 2–22–7, Shibuya, Shibuya-ku, Tokyo 150–0002, Japan; Jr. Retiro No. 574, Dpto. 201, Callao 01, Peru; 3 Independent Dr., Jacksonville, FL 32202–5004, United States; Tehnoloski park 24, Ljubljana 1000, Slovenia; Shannon Airport House SFZ, County Clare V14 E370, Ireland; 89/247 Soi Ruammit Phatthana Yeak 1, Tharang Sub-District, Bang Kehn District, Bangkok Province, Thailand; Web site www.thepaymentsfactory.com; Business Registration Document # 6974988 (Slovenia); Tax ID No. 47210885 (Slovenia); Commercial Registry Number 20549092501 (Peru); Company Number SC514975 (United Kingdom) [TCO] (Linked To: DAVIS, Robert Paul; Linked To: FERRARI, Raffaella; Linked To: PACNET GROUP). PO 00000 Frm 00076 Fmt 4703 Sfmt 4703 Blocked Property 1. N840PN; Aircraft Model 690c; Aircraft Operator Pacnet Air; Aircraft Manufacturer’s Serial Number (MSN) 11679; Aircraft Tail Number N840PN (aircraft) [TCO] (Linked To: DAVIS, Robert Paul; Linked To: PACNET AIR; Linked To: PACNET GROUP). Dated: September 22, 2016. John E. Smith, Acting Director, Office of Foreign Assets Control. [FR Doc. 2016–23272 Filed 9–26–16; 8:45 am] BILLING CODE P DEPARTMENT OF VETERANS AFFAIRS [OMB Control No. 2900–0782] Revision to a Previously Approved Information Collection (Veterans Benefits Administration (VBA) Voice of the Veteran Customer Satisfaction Continuous Measurement Survey) Activity: Comment Request Veterans Benefits Administration, Department of Veterans Affairs. ACTION: Notice. AGENCY: The Veterans Benefits Administration (VBA), Department of Veterans Affairs (VA), is announcing an opportunity for public comment on the proposed collection of certain information by the agency. Under the Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, including each proposed revision of a currently approved collection, and allow 60 days for public comment in response to the notice. DATES: Written comments and recommendations on the proposed collection of information should be received on or before November 28, 2016. ADDRESSES: Submit written comments on the collection of information through Federal Docket Management System (FDMS) at www.Regulations.gov or to Nancy J. Kessinger, Veterans Benefits Administration (20M33), Department of Veterans Affairs, 810 Vermont Avenue NW., Washington, DC 20420 or email to nancy.kessinger@va.gov. Please refer to ‘‘OMB Control No. 2900–0782’’ in any correspondence. During the comment period, comments may be viewed online through the FDMS. FOR FURTHER INFORMATION CONTACT: Nancy J. Kessinger at (202) 632–8924 or FAX (202) 632–8925. SUMMARY: E:\FR\FM\27SEN1.SGM 27SEN1 Federal Register / Vol. 81, No. 187 / Tuesday, September 27, 2016 / Notices Under the PRA of 1995 (Pub. L. 104–13; 44 U.S.C. 3501–21), Federal agencies must obtain approval from the Office of Management and Budget (OMB) for each collection of information they conduct or sponsor. This request for comment is being made pursuant to Section 3506(c)(2)(A) of the PRA. With respect to the following collection of information, VBA invites comments on: (1) Whether the proposed collection of information is necessary for the proper performance of VBA’s functions, including whether the information will have practical utility; (2) the accuracy of VBA’s estimate of the burden of the proposed collection of information; (3) ways to enhance the quality, utility, and clarity of the information to be collected; and (4) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or the use of other forms of information technology. Title: a. Compensation Enrollment Survey b. Compensation Servicing Survey c. Pension Enrollment Survey d. Pension Servicing Survey e. Specially Adapted Housing (SAH) Servicing Survey f. Loan Guaranty (LGY) Home Loan Survey g. Education Enrollment Survey h. Education Servicing Survey i. Vocational Rehabilitation & Employment (VRE) Enrollment Survey j. Vocational Rehabilitation (VRE) Servicing Survey Instrument k. Vocational Rehabilitation & Employment VRE Non-Participant Survey OMB Control Number: 2900–0782. Type of Review: Revision of an approved collection. Abstract: In 2008, VBA recognized a need to develop and design an integrated, comprehensive Voice of the Veteran (VOV) Continuous Measurement (CM) program for its lines of business: Compensation Service (CS), Pension Service (PS), Education (EDU) Service, Loan Guaranty (LGY) Service and Vocational Rehabilitation and Employment (VR&E) Service. The VOV CM program provides insight regarding Veterans and beneficiaries interactions with the benefits and services provided by VBA. The VOV CM provides VBA leadership with actionable Veteran feedback on how VBA is performing. These insights help identify opportunities for improvement and measure the impact of improvement initiatives. asabaliauskas on DSK3SPTVN1PROD with NOTICES SUPPLEMENTARY INFORMATION: VerDate Sep<11>2014 17:08 Sep 26, 2016 Jkt 238001 VBA conducted a benchmark study in Fiscal Year 2013 (October 2012 through January 2013) in order to validate the survey instruments, identify Key Performance Indicators, and establish performance benchmarks. Findings and recommendations were presented to VBA Leadership and stakeholders within each line of business in April 2013. Based on interviews conducted, VBA has separated the Veterans experience with VBA into two categories: 1. Access to a Benefit. This measures the enrollment experience transaction with the beneficiary or Veteran. 2. Servicing of a Benefit. This measures the ongoing relationship experiences with the beneficiary or Veteran. Each business line desired to understand the components of the overall customer experience. Each VBA business line wanted to engage their Veteran population with relevant questions regarding their experience. The following outlines how that is approached with each of the lines of business. Affected Public: Individuals or households. Compensation and Pension Programs During 2014 J.D. Power fielded three survey instruments for the Compensation and Pension programs. Discussions with stakeholders from both programs indicated that one survey instrument could be used for both Compensation and Pension Enrollment category claimants. In FY2015, Compensation and Pension identified the need to separate the Enrollment survey to better serve the business needs of each program. The Compensation Enrollment survey pool for the VOV Continuous Measurement Study includes individuals who have received a decision on a compensation benefit claim within 30 days prior to the fielding period. This includes those who were found eligible on a new or subsequent claim and those who have been denied and lack a current appeal of the decision. The Pension Enrollment survey pool includes individuals who have received a decision on a pension benefit claim within the past 30 days. The Compensation Servicing survey pool includes individuals who received a decision and are receiving benefit payments. The Pension Servicing survey pool includes individuals who established and completed a claim in the previous fiscal year. PO 00000 Frm 00077 Fmt 4703 Sfmt 4703 66329 Education Program J.D. Power fielded two survey instruments for Education Service. The Education Enrollment survey pool includes individuals who received a decision on their education benefit application within 90 days (i.e., the original end-product was cleared within the past 90 days) prior to the fielding period. The Education Servicing survey pool includes beneficiaries who are currently receiving benefits. The definition of those receiving benefits varies based on the educational program. Chapter 33 beneficiaries who have received at least 2 payments for ‘‘tuition’’ in the past 9 months are included in the survey pool. Chapter 30, Chapter 1606, and Chapter 1607 beneficiaries who have received 5 monthly payments during the past 9 months are included. Loan Guaranty and Specially Adapted Housing Programs J.D. Power fielded two survey instruments for Loan Guaranty Service. The survey pool for the tracking study for the LGY Enrollment questionnaire includes individuals from a 30 day period who closed on a VA home loan in the 90 days prior to the fielding period. The sample is stratified as follows: (1) Those who closed on purchase loans, (2) those who received loans for interest rate reductions, and (3) those who obtained cash out or other refinancing. The survey pool for the tracking study for the SAH Servicing questionnaire includes individuals who are eligible for a specially adapted housing grant and in the past 12 months have: (1) Received an approval on their grant and are currently somewhere in post-approval, (2) have had all their funds dispersed and final accounting is not yet complete, and (3) have had all of their funds dispersed and final accounting is complete. Vocational Rehabilitation and Employment Program J.D. Power fielded three survey instruments for Vocational Rehabilitation & Employment Service (VR&E). The VR&E Enrollment survey pool includes individuals who applied within the last 12 months, entered Evaluation and Planning and (1) entered any of the following case statuses: Extended Evaluation, Independent Living (IL), Rehabilitation to Employment (RTE), or Job Ready Status (JRS) (excludes re-applicants), or (2) were found not entitled. The VR&E Servicing survey pool includes individuals who in the last 30 days were in a plan of services for more than 60 E:\FR\FM\27SEN1.SGM 27SEN1 66330 Federal Register / Vol. 81, No. 187 / Tuesday, September 27, 2016 / Notices days, all rehabilitated participants, and MRGs. Participants who interrupted their plan are excluded. The VR&E NonParticipant survey explores why eligible individuals chose not to pursue the benefit entitlement. The VR&E NonParticipant questionnaire survey pool includes individuals who dropped out of the program prior to completing a rehabilitation plan. The sample is stratified as follows: (1) Applicants who never attended the initial meeting with a counselor, (2) applicants who were entitled to the program but did not pursue a plan of service, and (3) applicants who started, but did not complete a rehabilitation plan (i.e., negative closures). Estimated Annual Burden: 32,701 hours per year for the life of the collection. Estimated Average Burden per Respondent: 15 minutes. Frequency of Response: Once Annually (Respondents will not be surveyed more than once in a given year). Estimated Number of Respondents: 130,800. By direction of the Secretary. Cynthia Harvey-Pryor, Program Specialist, Office of Privacy and Records Management, Department of Veterans Affairs. [FR Doc. 2016–23241 Filed 9–26–16; 8:45 am] asabaliauskas on DSK3SPTVN1PROD with NOTICES BILLING CODE 8320–01–P VerDate Sep<11>2014 17:08 Sep 26, 2016 Jkt 238001 DEPARTMENT OF VETERANS AFFAIRS [OMB Control No. 2900–0559] Proposed Information Collection (State Cemetery Data Sheet and Cemetery Grant Document) National Cemetery Administration, Department of Veterans Affairs. ACTIVITY: OMB Review. ACTION: Notice. AGENCY: In compliance with the Paperwork Reduction Act (PRA) of 1995 (44 U.S.C. 3501–3521), this notice announces that the National Cemetery Administration (NCA), Department of Veterans Affairs, will submit the collection of information abstracted below to the Office of Management and Budget (OMB) for review and comment. The PRA submission describes the nature of the information collection and its expected cost and burden; it includes the actual data collection instrument. DATES: Comments must be submitted on or before October 27, 2016. ADDRESSES: Submit written comments on the collection of information through www.Regulations.gov, or to Office of Information and Regulatory Affairs, Office of Management and Budget, Attn: VA Desk Officer; 725 17th St. NW., Washington, DC 20503 or sent through electronic mail to oira_submission@ omb.eop.gov. Please refer to ‘‘OMB Control No. 2900–0559’’ in any correspondence. SUMMARY: PO 00000 Frm 00078 Fmt 4703 Sfmt 9990 FOR FURTHER INFORMATION CONTACT: Cynthia Harvey-Pryor, Enterprise Records Service (005R1B), Department of Veterans Affairs, 810 Vermont Avenue NW., Washington, DC 20420, (202) 461–5870 or email cynthia.harveypryor@va.gov. Please refer to ‘‘OMB Control No. 2900–0559.’’ SUPPLEMENTARY INFORMATION: Title: State Cemetery Data, VA Form 40–0241 and Cemetery Grant Documents, 40–0895 Series. OMB Control Number: 2900–0559. Type of Review: Revision of an approved collection. Abstract: VA Form 40–0241 and Cemetery Grant Documents, 40–0895 Series, are required to provide data regarding the number of interments conducted at State Veterans cemeteries and support grant applications each year. This data is necessary for budget, oversight and compliance purposes associated with exiting and establishment of new State and Tribal government Veteran cemeteries. Affected Public: Individuals or households. Estimated Annual Burden: 10,050. Estimated Average Burden per Respondent: 15 minutes. Frequency of Response: One-time. Estimated Number of Respondents: 286. By direction of the Secretary. Cynthia Harvey-Pryor, Program Specialist, Office of Privacy and Records Management, Department of Veterans Affairs. [FR Doc. 2016–23240 Filed 9–26–16; 8:45 am] BILLING CODE 8320–01–P E:\FR\FM\27SEN1.SGM 27SEN1

Agencies

[Federal Register Volume 81, Number 187 (Tuesday, September 27, 2016)]
[Notices]
[Pages 66328-66330]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-23241]


=======================================================================
-----------------------------------------------------------------------

DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0782]


Revision to a Previously Approved Information Collection 
(Veterans Benefits Administration (VBA) Voice of the Veteran Customer 
Satisfaction Continuous Measurement Survey) Activity: Comment Request

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: The Veterans Benefits Administration (VBA), Department of 
Veterans Affairs (VA), is announcing an opportunity for public comment 
on the proposed collection of certain information by the agency. Under 
the Paperwork Reduction Act (PRA) of 1995, Federal agencies are 
required to publish notice in the Federal Register concerning each 
proposed collection of information, including each proposed revision of 
a currently approved collection, and allow 60 days for public comment 
in response to the notice.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before November 28, 2016.

ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov 
or to Nancy J. Kessinger, Veterans Benefits Administration (20M33), 
Department of Veterans Affairs, 810 Vermont Avenue NW., Washington, DC 
20420 or email to nancy.kessinger@va.gov. Please refer to ``OMB Control 
No. 2900-0782'' in any correspondence. During the comment period, 
comments may be viewed online through the FDMS.

FOR FURTHER INFORMATION CONTACT: Nancy J. Kessinger at (202) 632-8924 
or FAX (202) 632-8925.

[[Page 66329]]


SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Pub. L. 104-13; 44 
U.S.C. 3501-21), Federal agencies must obtain approval from the Office 
of Management and Budget (OMB) for each collection of information they 
conduct or sponsor. This request for comment is being made pursuant to 
Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, VBA 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of VBA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VBA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Title:

a. Compensation Enrollment Survey
b. Compensation Servicing Survey
c. Pension Enrollment Survey
d. Pension Servicing Survey
e. Specially Adapted Housing (SAH) Servicing Survey
f. Loan Guaranty (LGY) Home Loan Survey
g. Education Enrollment Survey
h. Education Servicing Survey
i. Vocational Rehabilitation & Employment (VRE) Enrollment Survey
j. Vocational Rehabilitation (VRE) Servicing Survey Instrument
k. Vocational Rehabilitation & Employment VRE Non-Participant Survey

    OMB Control Number: 2900-0782.
    Type of Review: Revision of an approved collection.
    Abstract: In 2008, VBA recognized a need to develop and design an 
integrated, comprehensive Voice of the Veteran (VOV) Continuous 
Measurement (CM) program for its lines of business: Compensation 
Service (CS), Pension Service (PS), Education (EDU) Service, Loan 
Guaranty (LGY) Service and Vocational Rehabilitation and Employment 
(VR&E) Service. The VOV CM program provides insight regarding Veterans 
and beneficiaries interactions with the benefits and services provided 
by VBA. The VOV CM provides VBA leadership with actionable Veteran 
feedback on how VBA is performing. These insights help identify 
opportunities for improvement and measure the impact of improvement 
initiatives.
    VBA conducted a benchmark study in Fiscal Year 2013 (October 2012 
through January 2013) in order to validate the survey instruments, 
identify Key Performance Indicators, and establish performance 
benchmarks. Findings and recommendations were presented to VBA 
Leadership and stakeholders within each line of business in April 2013.
    Based on interviews conducted, VBA has separated the Veterans 
experience with VBA into two categories:
    1. Access to a Benefit. This measures the enrollment experience 
transaction with the beneficiary or Veteran.
    2. Servicing of a Benefit. This measures the ongoing relationship 
experiences with the beneficiary or Veteran.
    Each business line desired to understand the components of the 
overall customer experience. Each VBA business line wanted to engage 
their Veteran population with relevant questions regarding their 
experience. The following outlines how that is approached with each of 
the lines of business.
    Affected Public: Individuals or households.

Compensation and Pension Programs

    During 2014 J.D. Power fielded three survey instruments for the 
Compensation and Pension programs. Discussions with stakeholders from 
both programs indicated that one survey instrument could be used for 
both Compensation and Pension Enrollment category claimants. In FY2015, 
Compensation and Pension identified the need to separate the Enrollment 
survey to better serve the business needs of each program.
    The Compensation Enrollment survey pool for the VOV Continuous 
Measurement Study includes individuals who have received a decision on 
a compensation benefit claim within 30 days prior to the fielding 
period. This includes those who were found eligible on a new or 
subsequent claim and those who have been denied and lack a current 
appeal of the decision. The Pension Enrollment survey pool includes 
individuals who have received a decision on a pension benefit claim 
within the past 30 days. The Compensation Servicing survey pool 
includes individuals who received a decision and are receiving benefit 
payments. The Pension Servicing survey pool includes individuals who 
established and completed a claim in the previous fiscal year.

Education Program

    J.D. Power fielded two survey instruments for Education Service. 
The Education Enrollment survey pool includes individuals who received 
a decision on their education benefit application within 90 days (i.e., 
the original end-product was cleared within the past 90 days) prior to 
the fielding period. The Education Servicing survey pool includes 
beneficiaries who are currently receiving benefits. The definition of 
those receiving benefits varies based on the educational program. 
Chapter 33 beneficiaries who have received at least 2 payments for 
``tuition'' in the past 9 months are included in the survey pool. 
Chapter 30, Chapter 1606, and Chapter 1607 beneficiaries who have 
received 5 monthly payments during the past 9 months are included.

Loan Guaranty and Specially Adapted Housing Programs

    J.D. Power fielded two survey instruments for Loan Guaranty 
Service. The survey pool for the tracking study for the LGY Enrollment 
questionnaire includes individuals from a 30 day period who closed on a 
VA home loan in the 90 days prior to the fielding period. The sample is 
stratified as follows: (1) Those who closed on purchase loans, (2) 
those who received loans for interest rate reductions, and (3) those 
who obtained cash out or other refinancing. The survey pool for the 
tracking study for the SAH Servicing questionnaire includes individuals 
who are eligible for a specially adapted housing grant and in the past 
12 months have: (1) Received an approval on their grant and are 
currently somewhere in post-approval, (2) have had all their funds 
dispersed and final accounting is not yet complete, and (3) have had 
all of their funds dispersed and final accounting is complete.

Vocational Rehabilitation and Employment Program

    J.D. Power fielded three survey instruments for Vocational 
Rehabilitation & Employment Service (VR&E). The VR&E Enrollment survey 
pool includes individuals who applied within the last 12 months, 
entered Evaluation and Planning and (1) entered any of the following 
case statuses: Extended Evaluation, Independent Living (IL), 
Rehabilitation to Employment (RTE), or Job Ready Status (JRS) (excludes 
re-applicants), or (2) were found not entitled. The VR&E Servicing 
survey pool includes individuals who in the last 30 days were in a plan 
of services for more than 60

[[Page 66330]]

days, all rehabilitated participants, and MRGs. Participants who 
interrupted their plan are excluded. The VR&E Non-Participant survey 
explores why eligible individuals chose not to pursue the benefit 
entitlement. The VR&E Non-Participant questionnaire survey pool 
includes individuals who dropped out of the program prior to completing 
a rehabilitation plan. The sample is stratified as follows: (1) 
Applicants who never attended the initial meeting with a counselor, (2) 
applicants who were entitled to the program but did not pursue a plan 
of service, and (3) applicants who started, but did not complete a 
rehabilitation plan (i.e., negative closures).
    Estimated Annual Burden: 32,701 hours per year for the life of the 
collection.
    Estimated Average Burden per Respondent: 15 minutes.
    Frequency of Response: Once Annually (Respondents will not be 
surveyed more than once in a given year).
    Estimated Number of Respondents: 130,800.

    By direction of the Secretary.
Cynthia Harvey-Pryor,
Program Specialist, Office of Privacy and Records Management, 
Department of Veterans Affairs.
[FR Doc. 2016-23241 Filed 9-26-16; 8:45 am]
 BILLING CODE 8320-01-P