Agency Information Collection Activities; Submission for OMB Review; Comment Request, 63179-63186 [2016-22106]

Download as PDF asabaliauskas on DSK3SPTVN1PROD with NOTICES Federal Register / Vol. 81, No. 178 / Wednesday, September 14, 2016 / Notices Availability of the meeting materials: Agendas will be posted on the SAB Web site prior to the December 7, 2016 teleconference. To locate meeting materials, go to https://epa.gov/sab and click on the meeting date. The Economy-Wide Modeling Panel’s draft report will be posted at this URL. EPA’s review document(s), charge to the Panel and other background materials are also available at the URL above. For questions concerning EPA’s review materials on economy-wide modeling, please contact Dr. Ann Wolverton, EPA National Center for Environmental Economics at wolverton.ann@epa.gov or 202–566–2278. Procedures for Providing Public Input: Public comment for consideration by EPA’s federal advisory committees and panels has a different purpose from public comment provided to EPA program offices. Therefore, the process for submitting comments to a federal advisory committee is different from the process used to submit comments to an EPA program office. Federal advisory committees and panels, including scientific advisory committees, provide independent advice to the EPA. Members of the public can submit relevant comments on the topic of this advisory activity, including the charge to the panel and the EPA review documents, and/or the group conducting the activity, for the SAB to consider during the advisory process. Input from the public to the SAB will have the most impact if it consists of comments that provide specific scientific or technical information or analysis for the SAB panel to consider or if it relates to the clarity or accuracy of the technical information. Oral Statements: In general, individuals or groups requesting an oral presentation will be limited to three minutes per speaker for the teleconference. Interested parties should contact Dr. Holly Stallworth, DFO, in writing (preferably via email), at the contact information noted above, by November 30, 2016 to be placed on the list of public speakers for the teleconference. Written Statements: Written statements should be received in the SAB Staff Office by November 30, 2016 to be considered for the teleconference. Written statements should be supplied to the DFO, preferably in electronic format via email. It is the SAB Staff Office general policy to post written comments on the Web page for the advisory meeting or teleconference. Submitters are requested to provide an unsigned version of each document because the SAB Staff Office does not publish documents with signatures on its Web sites. Members of VerDate Sep<11>2014 20:55 Sep 13, 2016 Jkt 238001 the public should be aware that their personal contact information, if included in any written comments, may be posted to the SAB Web site. Copyrighted material will not be posted without explicit permission of the copyright holder. Accessibility: For information on access or services for individuals with disabilities, please contact Dr. Stallworth at the phone number or email address noted above, preferably at least ten days prior to the meeting, to give EPA as much time as possible to process your request. Dated: September 6, 2016. Khanna Johnston, Acting Deputy Director, EPA Science Advisory Board Staff Office. [FR Doc. 2016–22093 Filed 9–13–16; 8:45 am] BILLING CODE 6560–50–P FEDERAL RETIREMENT THRIFT INVESTMENT BOARD Sunshine Act; Notice of Meeting; Federal Retirement Thrift Investment Board Member Meeting, September 19, 2016 8:30 a.m. (In-Person), 77 K Street NE., Board Room 10th Floor, Washington, DC 20002 Agenda Open Session 1. Approval of the Minutes of the August 22, 2016 Board Member Meeting 2. Monthly Reports (a) Participant Activity Report (b) Investment Performance Report (c) Legislative Report 3. FY17 Budget Review and Approval 4. Vendor Financials 5. Blended Retirement Closed Session Information covered under 5 U.S.C. 552b(c)(4) and (c)(9)(B). Adjourn CONTACT PERSON FOR MORE INFORMATION: Kimberly Weaver, Director, Office of External Affairs, (202) 942–1640. Dated: September 8, 2016. Megan Grumbine, General Counsel. [FR Doc. 2016–21990 Filed 9–12–16; 4:15 pm] BILLING CODE 6760–01–P PO 00000 Frm 00014 Fmt 4703 Sfmt 4703 63179 FEDERAL TRADE COMMISSION Agency Information Collection Activities; Submission for OMB Review; Comment Request Federal Trade Commission (‘‘Commission’’ or ‘‘FTC’’). ACTION: Notice. AGENCY: The FTC plans to conduct a qualitative survey of consumers who recently purchased an automobile and financed that purchase through a dealer. Through a survey research firm, the FTC seeks to interview consumers about the consumers’ experience in selecting, purchasing, and financing an automobile from a dealer. The interviews also will involve reviewing the consumer’s documentation from the purchase and financing. This is the second of two notices required under the Paperwork Reduction Act (‘‘PRA’’) in which the FTC seeks public comments on its proposed consumer research. The proposed information collection described below will be submitted to the Office of Management and Budget (‘‘OMB’’) for review, as required by the PRA. DATES: Comments must be received on or before October 14, 2016. ADDRESSES: Interested parties may file a comment online or on paper, by following the instructions in the Request for Comment part of the SUPPLEMENTARY INFORMATION section below. Write ‘‘Auto Buyer Consumer Survey, Project No. P154800’’ on your comment, and file your comment online at https://ftcpublic.commentworks.com/ ftc/autobuyersurveypra2, by following the instructions on the web-based form. If you prefer to file your comment on paper, mail your comment to the following address: Federal Trade Commission, Office of the Secretary, 600 Pennsylvania Avenue NW., Suite CC–5610 (Annex J), Washington, DC 20580, or deliver your comment to the following address: Federal Trade Commission, Office of the Secretary, Constitution Center, 400 7th Street SW., 5th Floor, Suite 5610 (Annex J), Washington, DC 20024. FOR FURTHER INFORMATION CONTACT: Carole Reynolds, 202–326–3230, or Teresa Kosmidis, 202–326–3216, Division of Financial Practices, Bureau of Consumer Protection, Federal Trade Commission, 600 Pennsylvania Avenue NW., Mail Stop–CC–10232, Washington, DC 20580. SUPPLEMENTARY INFORMATION: SUMMARY: I. Background For many consumers, aside from housing costs, a car purchase is their E:\FR\FM\14SEN1.SGM 14SEN1 63180 Federal Register / Vol. 81, No. 178 / Wednesday, September 14, 2016 / Notices asabaliauskas on DSK3SPTVN1PROD with NOTICES most expensive financial transaction. With prices averaging more than $34,000 for a new vehicle and $20,000 for a used vehicle from a dealer, most consumers seek to finance the purchase of a new or used car.1 Consumers may seek financing from their local bank or credit union, as well as from the dealer selling the vehicle. Financing obtained at the dealership, whether it is provided by a third party or directly by the dealer, may provide benefits for many consumers, such as convenience, special manufacturer-sponsored programs, access to a variety of banks and financial entities, or access to credit otherwise unavailable to a buyer. Financing that is offered or arranged by dealers, however, can be a complicated, opaque process and potentially involve unfair or deceptive practices.2 As the nation’s longstanding consumer protection agency, the Commission is committed to protecting consumers in connection with autorelated transactions. The Commission has broad authority to protect consumers in this area. The agency enforces the FTC Act, which prohibits unfair and deceptive practices by a wide variety of entities, including automobile dealers.3 Also pursuant to the DoddFrank Act,4 the FTC is authorized to prescribe rules under Section 553 of the 1 As of December 2015, the average price of a new car sold in the U.S. was $34,428, according to Kelley Blue Book. See Kelley Blue Book, Record New-Car Transaction Prices Reported In December 2015, According to Kelley Blue Book (Jan. 5, 2016), available at https://mediaroom.kbb.com/record-newcar-transaction-prices-reported-december-2015. The average price of a used car is $20,057. See Used Car Prices Hold Up in Strong New-Vehicle Market), J.D. Power (Sept. 8, 2015), available at https:// www.jdpower.com/cars/articles/used-cars/used-carprices-hold-strong-new-vehicle-market. Used cars available from independent dealers and from ‘‘buy here pay here’’ dealers have been lower in price. For example, in 2014, over 42% of cars were sold at an average sales price of $5,000–$10,000 at independent dealers; the average cost of cars was $7,150 at ‘‘buy here pay here’’ dealers. See 2015 NIADA Used Car Industry Report, at 6 and 16, respectively, available at https://www.niada.com/ publications.php. 2 See infra notes 7–9 and accompanying text. 3 15 U.S.C. 45(a). The Commission also has enforcement authority over automobile dealers under various other statutes, including, for example, the Truth in Lending Act, 15 U.S.C. 1601– 1666j, and its implementing Regulation Z, 12 CFR 226, 12 CFR 1026; the Consumer Leasing Act, 15 U.S.C. 1667–1667f, and its implementing Regulation M, 12 CFR 213, 12 CFR 1013; the Equal Credit Opportunity Act (ECOA), 15 U.S.C. 1691– 1691f, and its implementing Regulation B, 12 CFR 202, 12 CFR 1002; the Electronic Fund Transfer Act, 15 U.S.C. 1693–1693r, and its implementing Regulation E, 12 CFR 205, 12 CFR 1005; and the privacy and safeguard provisions of the GrammLeach Bliley Act, 15 U.S.C. 6801–6809, and related privacy rule, 16 CFR 313, and safeguards rule, 16 CFR 314. 4 Dodd-Frank Wall Street Reform and Consumer Protection Act § 1029, 12 U.S.C. 5519. VerDate Sep<11>2014 20:55 Sep 13, 2016 Jkt 238001 Administrative Procedure Act (‘‘APA’’) 5 with respect to unfair or deceptive acts or practices by motor vehicle dealers.6 In recent years, the FTC has been particularly active in enforcement and other initiatives related to automobile transactions. Since 2011, the FTC has brought more than 25 cases protecting consumers in this area, including a sweep of ten actions against automobile dealers for deceptive advertising, and a coordinated federal-state effort that yielded more than two hundred automobile actions for fraud, deception, and other illegal practices.7 In 2011, the FTC conducted three automobile ‘‘roundtables’’ around the country, where panelists from government, consumer advocacy groups, and industry discussed consumer protection issues related to sales, financing, and leasing practices involving automobiles; the Commission also sought and received public comments on these issues.8 Additionally, the FTC has produced many consumer education and business education materials related to automobile purchasing and financing.9 55 U.S.C. 553. Dodd-Frank Act § 1029(d), 12 U.S.C. 5519(d). Under the Dodd-Frank Act, the term ‘‘motor vehicle dealer’’ refers to ‘‘any person or resident in the United States, or any territory of the United States, who (A) is licensed by a State, a territory of the United States, or the District of Columbia to engage in the sale of motor vehicles; and (B) takes title to, holds an ownership in, or takes physical custody of motor vehicles.’’ Id. at 1029(f)(2), 12 U.S.C. 5519(f)(2). The term ‘‘motor vehicle’’ includes, among other things, motorcycles, motor homes, recreational vehicle trailers, recreational boats and marine equipment, and other vehicles titled and sold through dealers. See id. at 1029(f)(1), 12 U.S.C. 5519(f)(1). 7 See Press Releases, FTC Announces Sweep Against 10 Auto Dealers (Jan. 9, 2014), available at https://www.ftc.gov/news-events/press-releases/ 2014/01/ftc-announces-sweep-against-10-autodealers; FTC Approves Final Consent Orders in Deceptive Auto Dealers’ Ad Cases (May 6, 2014), available at https://www.ftc.gov/news-events/pressreleases/2014/05/ftc-approves-final-consent-ordersdeceptive-auto-dealers-ads and FTC, Multiple Law Enforcement Partners Announce Crackdown on Deception, Fraud in Auto Sales, Financing and Leasing (Mar. 26, 2015), available at https:// www.ftc.gov/news-events/press-releases/2015/03/ ftc-multiple-law-enforcement-partners-announcecrackdown. See also https://www.ftc.gov/newsevents/media-resources/consumer-finance/automarketplace. 8 See Press Release, FTC Continues To Seek Public Input On Consumer Issues in Motor Vehicle Sales, Financing and Leasing, available at https:// www.ftc.gov/news-events/press-releases/2012/02/ ftc-continues-seek-public-input-consumer-issuesmotor-vehicle. See also Public Comments, #369: FTC Roundtables Will Address Consumer Issues in Motor Vehicle Financing and Leasing; FTC File No. P104811, available at https://www.ftc.gov/policy/ public-comments/initiative-369. 9 See, e.g., Understanding Vehicle Financing (revised January 2014), produced in cooperation with the American Financial Services Education Foundation and the National Automobile Dealers Association, available at https:// 6 See PO 00000 Frm 00015 Fmt 4703 Sfmt 4703 The FTC’s proposed survey will explore in more detail the experience of actual consumers who recently purchased and financed an automobile from a dealer.10 The survey is intended to inform the Commission about current consumer protection issues that may exist and that could be addressed through FTC action, including enforcement initiatives, rulemaking, or education. II. The FTC’s Proposed Study A. Study Description The FTC plans to conduct a qualitative survey of consumer experiences in recent purchases of automobiles that were financed through automobile dealers. The survey will involve an initial sample of five inperson consumer interviews to test the survey questionnaire, followed by inperson interviews of 40 consumers, with the option to interview 40 more, if the FTC deems the additional interviews likely to be helpful. For the initial 40 consumers, the FTC seeks to interview approximately 20 consumers who have ‘‘prime’’ or ‘‘above subprime’’ credit scores and approximately 20 consumers who have ‘‘subprime’’ credit scores in order to learn about the consumer’s experience with purchasing and financing in these two market segments.11 Generally, the sample group of consumers will be racially diverse www.consumer.ftc.gov/articles/0056understanding-vehicle-financing; Lesley Fair, FTC, Operation Ruse Control: 6 tips if cars are up your alley (Mar. 26, 2015), available at https:// www.ftc.gov/news-events/blogs/business-blog/2015/ 03/operation-ruse-control-6-tips-if-cars-are-youralley; Colleen Tressler, FTC, Check out the auto dealer and financing before you sign (Oct. 31, 2014), available at https://www.consumer.ftc.gov/blog/ check-out-auto-dealer-and-financing-you-sign. 10 For purposes of this survey, ‘‘automobile’’ refers to cars, minivans, SUVs, and light trucks— all of which consumers commonly purchase and finance through automobile dealers. Depending on the consumers who participate in the survey, the dealers could potentially include: (1) Franchise dealers (e.g., that have franchises with automobile manufacturers and may offer consumers financing that is assigned to ‘‘captive’’ finance companies— subsidiaries owed by the manufacturers—or to other finance entities); (2) independent dealers (e.g., that do not have franchises with automobile manufacturers and may offer consumers financing that is assigned to finance entities that are not subsidiaries owned by the manufacturers but that may be an entity related to or associated with the dealer); and (3) ‘‘buy here pay here’’ dealers (e.g., a type of independent dealer that offers consumers in-house financing that the dealers usually retain, although some larger dealers may assign the financing to ‘‘buy here pay here’’ finance entities. 11 For example, Experian categorizes consumers with scores below 601 as subprime. Other scores are above subprime, and categorized as nonprime or prime. See generally Experian, State of the Automotive Finance Market, A look at loans and leases in Q1 2016, available at https:// www.experian.com/automotive/automotive-creditwebinar.html. E:\FR\FM\14SEN1.SGM 14SEN1 Federal Register / Vol. 81, No. 178 / Wednesday, September 14, 2016 / Notices asabaliauskas on DSK3SPTVN1PROD with NOTICES and will include participants of both sexes. The contractor also generally will strive to obtain a mix of ages and income levels, as well as a mix of consumers who purchased and financed a vehicle from franchise, independent, and buy here pay here dealers. The FTC has contracted with Shugoll Research, Inc. (‘‘Shugoll’’), a consumer research firm located in metropolitan Washington, DC, with substantial experience conducting consumer surveys, to locate the participants, conduct the survey, and write a brief methodological report and any other report if requested by the FTC. Shugoll will select the consumers from a pool of people who previously have indicated that they are willing to participate in surveys but who have not participated in any in-depth survey interviews in the past year. Shugoll will identify interview participants who have purchased an automobile, from a dealer in the greater Washington, DC metropolitan area, in the previous six months, and used financing offered or arranged by the dealer to make the purchase. The participants also must have kept the documentation (e.g., credit contract) he or she received as part of the purchase and financing.12 The consumer’s credit score will be used in the survey; if survey participants do not have their credit score, the consumer may obtain it through services that provide this information and provide documentation of the score to Shugoll.13 The interview participants and their personal identifying information will be anonymized in material received by the FTC, and will be vigorously protected by the survey firm.14 12 In addition, two other screening criteria apply: (1) Consumers and immediate family must not work in advertising, public relations, or market research, nor in the automobile industry or a finance company; and (2) consumers must be able and willing to provide answers that can be clearly understood in English. 13 For privacy purposes, Shugoll will not obtain the credit score for the consumer, but will explain to consumers who do not have their score that various sources are available for promptly obtaining this information, including some that do not charge. 14 Shugoll will set up two secure databases for maintaining information about potential and selected survey participants. The firm will assign each consumer a random identification number (‘‘random ID number’’), and that information along with the consumer’s identifying information will be maintained by the contractor in one database. The FTC will only have access to a second database that will include the random ID number with anonymized information about the consumers and redacted information regarding the consumers’ purchase and finance documents. Thus, only redacted copies of consumer identifiers in purchase and finance documents will be maintained in the survey. The survey will utilize rigorous protections for privacy and security of consumer information. VerDate Sep<11>2014 20:55 Sep 13, 2016 Jkt 238001 Shugoll will conduct interviews lasting approximately 90 minutes with each consumer. The interviews will focus on, among other things: • The consumer’s experience in shopping for and choosing an automobile; • the process of agreeing to a price for the automobile; • the process of trading in the consumer’s used automobile, if applicable; • the consumer’s experience in obtaining financing, and discussion of any GPS or tracking device installed in connection with the financing; 15 • additional products or services the dealer may have offered; • contracts and post-purchase experience, such as that related to review and signing of paperwork; • other points raised by the consumer about the process; 16 and • the consumer’s overall perception of the purchase experience. The interviews will conclude by reviewing the consumer’s documentation and exploring the consumer’s understanding of that documentation. The walk-through of the consumer’s documents will include: 17 • The consumer’s overall understanding of the documents; • a review of the available documents; • a review of the terms of the deal; • the consumer’s views of the documents and terms; • discussion of any other documents; and • other points raised by the consumer about the documents. Participation in the survey will be voluntary. While the results will not be generalizable to the U.S. population, the Commission believes that they can provide useful insights into consumer experiences and understanding of the automobile purchasing and financing process at the dealership. B. PRA Burden Analysis In its January 7, 2016 Notice,18 the FTC provided PRA burden estimates for the proposed research. Staff believes that these estimates generally remain applicable and appropriate for the 15 This interview topic now clarifies that discussion of any GPS or tracking devices could be included if part of the consumer’s experience. 16 The interview topics now clarify that the survey will consider other points that the consumer may raise about the process. 17 The FTC staff has included the topics for the walk-through of the consumer’s documents. The documents that the consumer may have for the purchase and financing could vary among consumers who participate. 18 81 FR 780. PO 00000 Frm 00016 Fmt 4703 Sfmt 4703 63181 survey; however, as noted below, staff has adjusted certain aspects of the estimates after consultation with the contractor for the study. A. Estimated number of respondents: 170. B. Burden Hours: 367 hours.19 C. Labor Costs: Negligible. More specifically, staff estimates that the contractor’s preliminary review of consumers to select for the survey would involve no more than 170 consumers (at most twice the maximum number of consumers—85—that would be involved in the survey).20 The estimated hours are a total of the time for preliminary review, the pretest, the interviews, and obtaining credit scores. The preliminary review will include topics such as whether the consumer has recently purchased a car and has participated in a survey in the past year, as well as the consumer’s selfidentified race and origin. This review, done by phone, could require no more than 12 minutes per consumer, for 34 hours (170 respondents × 12 minutes).21 Staff also estimates that at most, each of the 170 consumers would take approximately 30 minutes to locate or ascertain whether they have their documentation and their credit score for the survey, for 85 hours. Thus, the preliminary review total would be 119 hours. Staff will pretest the questionnaire and interview materials with approximately five respondents to ensure that questions are easily understood. Based on further FTC staff discussions with the contractor, the survey will involve three additional backup consumers to be available in the event that any of the five scheduled respondents do not show up for the pretest. Staff estimates that each interview (including the documentation review) will take approximately 90 minutes, and 60 minutes travel time to and from the survey. Allowing for an extra ten minutes for questions unique to the pretest, the pretest will total approximately 19 hours (5 respondents × 160 minutes each for the pretest, plus 19 This is a total increase of 16 hours from the prior estimate. 20 As described below, the contractor also would have 19 additional consumers (backups) on site as possible replacements for pretest and regular survey consumers who do not show-up for the interview. These consumers would add certain costs for time related to various aspects of the survey as indicated in the text, but they would not add to the total number of consumers participating in the survey interviews. Also, the 170 consumers include the additional maximum 19 pretest and regular survey backups. 21 The FTC has reduced its estimate of needed preliminary review time from 15 minutes to 12 minutes (a 3-minute reduction for each consumer), based on the contractor’s current estimate. E:\FR\FM\14SEN1.SGM 14SEN1 63182 Federal Register / Vol. 81, No. 178 / Wednesday, September 14, 2016 / Notices asabaliauskas on DSK3SPTVN1PROD with NOTICES 3 backups × 60 minutes travel time per backup, plus 2 (of the 3) backups × 100 minutes of maximum wait time per backup).22 Once the pretest is completed, the initial 40 interviews, including travel, will cumulatively total an estimated 108 hours: 60 hours for the interviews (i.e., 40 interviews at 90 minutes each) plus 40 hours travel time to and from the interview facility for the 40 participants, cumulatively, plus eight additional hours, cumulatively, for eight additional participants’ travel time to and from the interview facility as potential replacements for possible no-show participants.23 If an additional 40 consumers are interviewed,24 that will require an additional 108 hours, for the same reasons as above. Thus, for the interviews of 80 consumers, including travel time for 16 backup consumers, staff estimates that 216 hours will be required (80 respondents × 150 minutes each plus 16 backup consumers × 60 minutes each).25 Staff further estimates that approximately 75%, or 78, of the 85 survey participants and 19 backups who are potential participants (three pretest backups and 16 interview backups), for both pretest and interviews, do not already have their credit score and thus will procure it through the services that 22 After consultation with the contractor, the FTC has slightly increased its estimates of pretest time to account for the backups in the pretest, who are replacements for possible no-show consumers in the pretest. As noted above, three backups will experience travel time to and from the survey, of 60 minutes each, for a total of 180 additional minutes or three hours. Also, two of the backups would be available on site for approximately 200 minutes (each backup would be available to replace two consumers), and one of the backups would be available on site for approximately 100 minutes (to replace one consumer). Thus, the backups might experience replacement time for no-show consumers, which would not add participation time to the survey. However, if fewer consumers are noshows, it is possible that a maximum of 100 minutes in participation time would apply for each of the two backups—a total of 200 minutes—while they wait to learn if they are needed for the next pretest segment after the initial pretest segment. As noted, the other time for the backups—100 minutes for each of the two backups, and 100 minutes for one backup—would be as replacement for scheduled pretests or, if the backups are not needed, they would be released promptly at the beginning of the sessions; neither would add participation time. 23 As noted, the survey will involve consumers from the greater Washington, DC metropolitan area. 24 The survey plan has an option for an additional 40 consumers, for a maximum of 80 consumers. 25 The FTC has slightly increased its estimates of time for the regular interviews, to account for the possibility that backup consumers may be needed as replacements for no-show consumers. These eight additional consumers will experience travel time of 60 minutes each. They will not generate additional participation time: if they participate, they will replace the no-show participants; if not needed, they will be released promptly. VerDate Sep<11>2014 20:55 Sep 13, 2016 Jkt 238001 provide this information. Staff estimates that ten minutes per consumer will be required for this purpose, for a total of 13 hours (78 respondents × 10 minutes each).26 Thus, the FTC’s survey will require 367 hours (119 hours for preliminary review + 19 hours for pretest + 216 hours for interviews + 13 hours for obtaining credit scores). The monetary cost per respondent should be negligible. The consumers who participate will already have or will obtain their credit score and provide documentation of that information to Shugoll.27 Costs to obtain their credit score should be nil or negligible. Increasingly, Web sites offer free credit scores; additionally, credit score information often is available to consumers through credit sources they already have access to, such as credit card or other credit statements, in some cases. Shugoll will pay respondents (including regular participants and backups) a reasonable and customary financial incentive for participation.28 Participation will not require start up, capital, or labor expenditures by interview participants. III. Analysis of Comments In response to the January 7, 2016 Notice, the Commission received 17 germane comments regarding the proposed collection of information.29 26 The FTC has slightly increased its estimates for consumers to obtain credit scores, to account for the possibility that backups may participate and may not already have their credit scores. 27 After consultation with the contractor, the FTC now plans to have consumers who do not already have their credit score obtain it before their interview with the contractor; the contractor will advise consumers of this approach during screening for the survey, which is voluntary. Consumers who do not have, or do not wish to obtain, their credit score will not participate in the survey. This approach will limit provision of unnecessary personal information to the contractor, and will facilitate the survey process, by avoiding delaying the pretest and/or regular interviews for the consumer to obtain his or her credit score information if the consumer does not have it. 28 Shugoll also will pay regular participants’ and backups’ parking costs at the interview facility, which will be in Bethesda, Maryland and/or Alexandria, Virginia. 29 The Commission received a total of 23 comments; 17 comments were germane, and are discussed below: A joint comment from the Center for Responsible Lending, the National Council of La Raza, NAACP and eight additional national consumer interest organizations (#633–6); the National Association of Consumer Advocates (#633–5); the National Automobile Dealers Association (#633–4); the National Independent Automobile Dealers Association (#633–7); a joint comment from the American Financial Services Association and the Consumer Bankers Association (#633–1); the Syracuse University College of Law, Office of Clinical Legal Education (#633–2); and 11 individuals. The six non-germane comments are duplicates, ‘‘test,’’ or unrelated submissions. Public PO 00000 Frm 00017 Fmt 4703 Sfmt 4703 A majority of the commenters supported the need for the FTC’s proposed study and/or recognized the importance of the topics and area to be studied, and suggested what they view as improvements or specific issues for the proposed study. Three comments questioned the need for the survey in view of the FTC’s prior auto activities and/or raised questions about the purpose or objectivity of the survey. Center for Responsible Lending, National Council of La Raza, Americans for Financial Reform, Consumer Action, Consumers for Auto Reliability and Safety, NAACP, National Association of Consumer Advocates, National Consumer Law Center, National Urban League, Public Citizen, and U.S. PIRG: This joint comment by 11 broad-based national consumer groups applauded the FTC for proposing a survey to explore issues in auto purchasing and financing. They noted the FTC’s roundtables examined issues that persist in auto financing today, on which the interviews will shed additional light and serve to probe for information about consumers’ treatment and experience. They noted that the information should help shape enforcement and regulatory efforts. They suggested that the survey size be increased to 80 consumers with an option for more consumers. They also suggested that Buy Here Pay Here (‘‘BHPH’’) dealers be addressed separately, through 10–20 additional interviews exclusively focused on BHPH consumers. Finally, they suggested various survey questions or topics, including but not limited to those involving ‘‘yo yo financing scams’’ and add-on products or services. As noted above, the survey plan has an option for an additional 40 consumers. The FTC believes this size will provide useful information in this qualitative survey, about consumers’ experiences and issues in the auto purchase and financing area. The information gleaned from this survey will help the agency prioritize subsequent initiatives to protect consumers in auto-related transactions, including selecting strategic areas of focus for enforcement, rulemaking, or education. The FTC appreciates the commenters’ suggestions of topics and questions, and believes that the topics it has identified for the survey cover areas that will enable consumers to address broadly their experiences, including those noted in the comment such as occurrences after the contract is signed and add-on products or services. comments associated with the matter are available at https://www.ftc.gov/policy/public-comments/ initiative-633. E:\FR\FM\14SEN1.SGM 14SEN1 Federal Register / Vol. 81, No. 178 / Wednesday, September 14, 2016 / Notices asabaliauskas on DSK3SPTVN1PROD with NOTICES National Association of Consumer Advocates (‘‘NACA’’): This consumer interest group supported a wellexecuted survey aimed at uncovering important data to assist the FTC in monitoring the marketplace and curbing unfair and deceptive practices in auto sales and lending. The group suggested that the survey should be large enough to provide an accurate representation of the population. It agreed with the FTC approach to obtain experiences from different populations and encouraged the FTC to include Native Americans, non-English speakers and military members. The FTC notes that this survey is not intended to be representative of the full population; one of its aims is to help the agency shape strategic priorities, including whether follow-on surveys studying particular segments of the population more in-depth should be among the agency’s next priorities. However, the survey will be racially diverse and include participants of both sexes; the survey will strive to be inclusive, and respondents’ characteristics will in part depend on consumers who participate in the survey.30 Finally, the suggested topics and questions provided by NACA fall within the survey topic areas and may be addressed depending on experiences that participants may have encountered. National Automobile Dealers Association (‘‘NADA’’): NADA raised questions about the purpose, necessity, and methodology of the survey. NADA stated that the Commission already conducted a broad examination of the same questions and developed a record that obviates the need for further examination of this matter, through its roundtable discussions and related comments received through May 2012. It also stated that the FTC does not cite complaint data or data from another source that supports the exercise, that the FTC requested data demonstrating that prevalent abuses exist in the auto industry but received none, and that the FTC overlooks credible quantitative surveys that have been conducted finding a high level of consumer satisfaction, which NADA references in its comment. NADA also provided comments on survey methodology, 30 Depending on the consumers who participate, it is additionally possible that participants with Native American heritage and those with military backgrounds could be included. However, including non-English speakers in the survey would require translators to be available for many potential languages and dialects, for possible participants in the survey. This could vastly increase costs, and create delays during the survey, particularly if the needed translator was not present. Participation by non-English speakers is beyond the focus of the instant survey. VerDate Sep<11>2014 20:55 Sep 13, 2016 Jkt 238001 including asking how the Commission will control for respondent fatigue during the survey; 31 what questions will be asked of consumers and how the Commission will control for interviewer influence; how the Commission will be aided by anecdotal results; how it will control for limits of location research facilities; how it will control for survey respondent characteristics that may not be representative of the consumer population, and control for different attitudes and experiences over time; and whether it will include key analytical variables with only 40 respondents. It also asks about pre-set review criteria for documentation review, asks how the Commission will determine whether to go beyond the initial 40 consumers, and requests that the Commission make available the full methodological report or other written report, and identify additional stages that the Commission will conduct. The FTC’s work since 2011 demonstrates, rather than obviates, the need for further examination of consumer protection issues in the auto marketplace. During the 2011 roundtables, with comments through May 2012, participants raised various auto purchase and lease issues.32 Since that time, the FTC has brought more than 25 auto dealer cases, many focusing on issues that became known in the roundtables, including misrepresentations in auto dealer advertisements about payments and rates; issues related to negative equity; add-ons; and many others.33 Despite these public law enforcement actions, there has continued to be illegal conduct in the auto marketplace, often involving the same or similar conduct as the conduct challenged in prior actions.34 This persistent conduct 31 NADA’s comment misstates that the proposed survey is quantitative. See NADA comment at 5. The survey is qualitative. 32 The roundtables transcripts and videos from all three forums are available at: https://www.ftc.gov/ news-events/press-releases/2012/02/ftc-continuesseek-public-input-consumer-issues-motor-vehicle; public comments received in this matter are available at https://www.ftc.gov/policy/publiccomments/initiative-369. 33 As also noted in the prior 60-day Federal Register Notice, more information on FTC cases in the auto area is available at https://www.ftc.gov/ news-events/media-resources/consumer-finance/ auto-marketplace. 34 For example, in 2012, the Commission settled charges that five dealerships made deceptive claims that they would pay off the remaining balance on consumers’ trade-ins, no matter what they owed. According to the FTC’s complaints, the dealers actually rolled the remaining balance (negative equity) into the customers’ new car financing, or in one instance, required the consumer to pay it outof-pocket. See In the Matter of Billion Auto, Inc., Docket No. C–4356 (May 1, 2012), available at https://www.ftc.gov/enforcement/cases- PO 00000 Frm 00018 Fmt 4703 Sfmt 4703 63183 indicates that additional measures are necessary, including to study consumer experiences and help determine additional ways to protect consumers in auto transactions. The proposed survey is expected to provide in-depth information about consumer protection issues that could be addressed through FTC initiatives, including enforcement, rulemaking, or education.35 The survey will focus on proceedings/112-3209/billion-auto-inc-matter; In the Matter of Frank Myers AutoMaxx, LLC, Docket No. C–4353 (Apr. 19, 2012), available at https:// www.ftc.gov/enforcement/cases-proceedings/1123206/frank-meyers-automaxx-llc-matter; In the Matter of Key Hyundai of Manchester, LLC, and Key Hyundai of Milford, LLC, Docket Number C–3358 (May 4, 2012), available at https://www.ftc.gov/ enforcement/cases-proceedings/112-3204/keyhyundai-manchester-llc-hyundai-milford-llc-matter; and In the Matter of Ramey Motors, Inc., Docket No. C–4354 (Apr. 19, 2012), available at https:// www.ftc.gov/enforcement/cases-proceedings/1123207/ramey-motors-inc-matter. A few years later, the FTC settled charges that another dealer, among other things, promoted the sale and lease of its vehicles using an ad that claimed consumers could get out of their current loan or lease for $1, when in fact the dealer rolled the balance of the prior obligation into the new transaction. See In the Matter of TXVT Limited Partnership, Docket No. C– 4508 (Feb. 12, 2015), available at https:// www.ftc.gov/enforcement/cases-proceedings/1423117/txvt-limited-partnership-matter. In 2013, the FTC settled charges that two auto dealers deceptively advertised the cost or available discounts for their vehicles. See, e.g., In the Matter of Ganley Ford West, Inc., Docket No. C–4428 (Jan. 28, 2014), available at https://www.ftc.gov/ enforcement/cases-proceedings/1223269/ganleyford-west-inc-matter, and In the Matter of Timonium Chrysler, Inc., Docket No. C–4429 (Jan. 28, 2014), available at https://www.ftc.gov/ enforcement/cases-proceedings/1323014/timoniumchrysler-inc-matter. About a year later, the FTC settled charges that another dealer, among other things, misrepresented that specific discounts, rebates, incentives or prices were generally available to consumers, when in fact they were not. See In the Matter of TT of Longwood, Inc., C–4431 (July 2, 2015), available at https://www.ftc.gov/ enforcement/cases-proceedings/152-3047/ttlongwood-inc-matter-cory-fairbanks-mazda. The FTC has brought multiple other cases addressing deceptive practices by auto dealers. See, e.g., FTC, Press Releases, FTC Announces Sweep Against 10 Auto Dealers, Jan. 9, 2014, available at https:// www.ftc.gov/news-events/press-releases/2014/01/ ftc-announces-sweep-against-10-auto-dealers, and FTC, Multiple Law Enforcement Partners Announce Crackdown on Deception, Fraud in Auto Sales, Financing and Leasing, Mar. 26, 2015, available at https://www.ftc.gov/news-events/press-releases/ 2015/03/ftc-multiple-law-enforcement-partnersannounce-crackdown. 35 With respect to the studies that NADA referenced about generalized ‘‘customer satisfaction,’’ the proposed survey neither is a duplicate of such a survey nor is it similarly focused. Instead, the proposed survey pertains to individual consumers’ discussion of their experiences with the car purchase and financing process, including a walk-through of the consumer’s related documents. This information to be gathered by the survey is also not necessarily something that is covered by complaints filed with the FTC—which last year numbered 93,917, making it our eighth most complained about category— because it encompasses a broader consideration of E:\FR\FM\14SEN1.SGM Continued 14SEN1 63184 Federal Register / Vol. 81, No. 178 / Wednesday, September 14, 2016 / Notices asabaliauskas on DSK3SPTVN1PROD with NOTICES learning directly from consumers their specific experiences through the entire purchase and financing process, and will include a review of their documents, as opposed to hearing about more general experiences from the perspective of the auto industry, consumer advocates, and regulators, as the roundtables did.36 While the latter stakeholders’ perspectives are certainly important, it is also critical to hear from consumers themselves. As the proposed survey is qualitative, the results will not be interpreted as quantitative measures of prevalence of practices. A qualitative survey facilitates an understanding of the nuances of consumer comprehension and thoughtprocesses in the complex task of vehicle purchasing and financing. The proposed survey focuses expansively on consumers’ experiences at the dealership in car purchasing and financing, and the interviewer will avoid suggesting particular problems. There is no indication that respondent fatigue will impede consumers in their ability to describe their own experiences, which they will do on a voluntary basis. Only consumers who purchased a car within the past six months will be involved, which is a recent timeframe. The Commission cannot state for now whether it would go beyond the initial 40 consumers in the survey, which may, in part, be contingent on the time required for that first segment. The FTC has not determined whether it will publish a report on the survey results. Finally, the information obtained by the FTC through the survey could support or be useful in various initiatives for this important area, such as enforcement, rulemaking, or education. American Financial Services Association and Consumer Bankers Association: These groups supported the general professionalism of the FTC’s work and its research staff. However, they expressed concern about possible bias, based on references about potentially ‘‘unfair or deceptive practices’’ in the January 7, 2016 Notice, and they noted that the FTC previously had three roundtables and ‘‘did not find any problems with the selling, financing, or leasing of motor vehicles.’’ 37 The comment also the purchase and financing process and consumers’ experiences. See, e.g., FTC, Consumer Sentinel Network Data Book for January-December, 2015 (Feb. 2016) at 6, available at https://www.ftc.gov/ system/files/documents/reports/consumer-sentinelnetwork-data-book-january-december-2015/ 160229csn-2015databook.pdf. 36 Staff also has now provided additional information regarding the topics to be discussed, as described above. 37 AFSA–CBA Comment at 1. VerDate Sep<11>2014 20:55 Sep 13, 2016 Jkt 238001 expressed a preference for separating research from enforcement and for removing all identifying information about dealers and financiers from the survey. The comment stated that the survey size is too small, making an analysis for statistical trends impossible; inquired about the questions to be asked; expressed the need to avoid interviewer steering of respondents; and encouraged the survey to focus on third party financing at a bank or credit union. Finally, it provided various questions, including about: The reason for the project, additional phases of the project, issues for consideration, the purpose of the documents, the reason for diversity in the respondents, and how results of the project will be distributed. The FTC is charged with enforcement of numerous statutes, as noted in the January 7, 2016 Notice, including protecting consumers against unfair or deceptive conduct, in violation of Section 5 of the FTC Act; this focus was also noted in the FTC’s announcements regarding its auto roundtables.38 The FTC has brought more than 25 enforcement actions, which specifically address such alleged conduct, as well as other alleged violations of federal laws and regulations related to automobile sales and financing. It is erroneous to state that the FTC has found no problems in this area; indeed, it has found many diverse problems affecting consumers at auto dealerships, and has been bringing enforcement actions repeatedly since that time to address them, as described in the prior Notice and as available at its Web site at https://www.ftc.gov.39 38 See, e.g., FTC, Press Release, Third FTC Roundtable to Cover Motor Vehicle Leasing Issues, Review Sales, Financing and Leasing Issues from All of the Roundtables, and Discuss Possible Next Steps (Oct. 25, 2011) (‘‘Dealer-arranged financing can be a complicated, opaque process and could potentially involve unfair or deceptive practices.’’), available at https://www.ftc.gov/news-events/pressreleases/2011/10/third-ftc-roundtable-cover-motorvehicle-leasing-issues-review; see also FTC, Public Roundtables: Protecting Consumers in the Sale and Leasing of Motor Vehicles, 76 FR 14014 (Mar. 15, 2011), available at https://www.gpo.gov/fdsys/pkg/ FR-2011-03-15/pdf/2011-5873.pdf. 39 Indeed, these cases include two civil penalty matters filed in federal court against auto dealers that were previously charged by the FTC with violating Section 5 of the FTC Act by engaging in deceptive practices, among other things, and who— after entering into administrative orders with the Commission—were charged with violating those orders, again engaging in deceptive practices. See FTC, Press Releases, FTC Takes Action Against Two Auto Dealership Chains For Violating 2012 Orders Prohibiting Deceptive Advertising of Vehicle Costs, Dec. 12, 2014, available at https://www.ftc.gov/ news-events/press-releases/2014/12/ftc-takesaction-against-two-auto-dealership-chainsviolating, and FTC Action: Auto Dealership Will Pay $80,000 Penalty for Violating 2012 order PO 00000 Frm 00019 Fmt 4703 Sfmt 4703 The purpose of the survey is to explore broadly consumers’ experiences in the purchase and financing process of their automobiles; as indicated, no decision has been made about what initiatives would be appropriate as an outgrowth of the process because the survey itself has not occurred. As noted above, the survey is qualitative; therefore, its size or structure is not designed to be representative of the population. Steering of respondents will be avoided; the survey is broadly explorative of the auto buying and financing process and consumers’ experiences at the dealership. Additional information about survey topics, including about the review of consumers’ documents, appears above. The survey focuses on entities and activities over which the agency has jurisdiction, namely auto dealerships and their financing practices—not third party financing from banks (or federal credit unions) over which the FTC does not have jurisdiction.40 The survey will be racially diverse and include participants from both sexes—as these various consumers may offer information about differing experiences at dealerships where consumers have purchased and financed vehicles.41 The results of the study will be used to inform and provide insights to the FTC regarding consumer understanding of the automobile purchasing and financing process at the dealership. The FTC has not determined whether it will publish a report on this matter. National Independent Dealers Association (‘‘NIADA’’): This organization stated that the survey’s results will not be generalizable to the U.S. population, and thus it does not believe its costs are warranted. The comment stated that the survey was duplicative of the prior FTC roundtables. As noted above, the survey will be qualitative, and is not duplicative of prior roundtables because it focuses on consumers’ individual experiences and the process of purchasing and financing automobiles Prohibiting Deceptive Advertising of Vehicle Costs, Sept. 18, 2015, available at https://www.ftc.gov/ news-events/press-releases/2015/09/ftc-action-autodealership-will-pay-80000-penalty-violating-2012. The dealers paid $360,000 (Billion) and $80,000 (Ramey). See id. 40 See, e.g., 15 U.S.C. 45(a). 41 The Commission generally does not expect to redact information from consumers’ documents about the names and locations of dealerships. However, to the extent that individual consumers’ or dealers’ information such as account numbers, Social Security numbers, or Taxpayer ID numbers are contained on these documents, such information will be redacted from information provided to the FTC. The survey will utilize rigorous protections for privacy and security of consumer information. E:\FR\FM\14SEN1.SGM 14SEN1 Federal Register / Vol. 81, No. 178 / Wednesday, September 14, 2016 / Notices asabaliauskas on DSK3SPTVN1PROD with NOTICES at dealerships, including through a review of their documents. Thus, the survey will provide new information in this area, which involves a significant and costly financial transaction for most consumers. The FTC believes the information will be useful to the Commission, as it continues striving to address issues in the important area of auto purchases and financing at dealerships. Syracuse University School of Law Legal Clinic: This comment provided information regarding problems affecting consumers in the auto financing area, and suggested that regulation in this area would protect consumers. It stated that dealers use high-pressure tactics to force people into vehicles they cannot afford, that some vehicles involve warranties and other costly additional items, and that dealers routinely falsify documents to finance the deals. The comment provided several examples of consumers who have experienced specific problems with auto dealerships. The FTC appreciates this information, as it is helpful to know about issues in the marketplace given that we are focused on protecting consumers in this area. Eleven Additional Individuals: 42 Each of these comments raised specific problems that the individuals or consumers, or others for whom they provided the FTC information, had encountered with auto dealerships.43 They described a variety of problems that the consumers experienced, including but not limited to: Changing offers at the dealership for financing after the consumer had responded to a specific ad; dealers that sold cars on terms beyond the consumers’ circumstances or ability to pay; dealerships that convinced the consumer to accept dealer-financing that was later declined to be finalized; misrepresentations by dealers to sell vehicles; dealer financing of ‘‘back-end products’’ like warranties, GAP policies and wheel protection; and problems in used car sales and trade-ins. The FTC appreciates this information regarding specific issues consumers face in the 42 These comments are: Wilson #633–00017; Prohaska #633–00012; Burton #633–00010; Mandola #633–00008; Dawson #633–00009; Leech #633–00005; Aragon #633–00006; Johnson #633– 00007; Sloan #633–00004; and Sutton #633–00002, available at https://www.ftc.gov/policy/publiccomments/initiative-633. 43 For example, one mother commented regarding the experience of her son who has learning disabilities, in connection with an auto dealership where he went to claim a ‘‘scratch-off prize’’ that he thought he had won in response to a flyer that he received in the mail. See Sloan #633–00004, available https://www.ftc.gov/policy/publiccomments/initiative-633. VerDate Sep<11>2014 20:55 Sep 13, 2016 Jkt 238001 auto buying marketplace because we are focused on protecting consumers in this area. IV. Request for Comment Pursuant to the OMB regulations, 5 CFR part 1320, that implement the PRA, the Commission is providing this second opportunity for public comment. In addition to inviting comment on the practical utility of the proposed survey, accuracy of the FTC’s associated PRA burden estimates, ways to enhance the information to be collected and to minimize burden, the FTC seeks comments on the proposed survey methodology and specific issues or questions that should be included in the interview process. You can file a comment online or on paper. For the Commission to consider your comment, we must receive it on or before October 14, 2016. Write ‘‘Auto Buyer Consumer Survey, Project No. P154800’’ on your comment. Your comment—including your name and your state—will be placed on the public record of this proceeding, including to the extent practicable, on the public Commission Web site, at https:// www.ftc.gov/os/publiccomments.shtm. As a matter of discretion, the Commission tries to remove individuals’ home contact information from comments before placing them on the Commission Web site. Because your comment will be made public, you are solely responsible for making sure that your comment does not include any sensitive personal information, like anyone’s Social Security number, date of birth, driver’s license number or other state identification number or foreign country equivalent, passport number, financial account number, or credit or debit card number. You are also solely responsible for making sure that your comment does not include any sensitive health information, like medical records or other individually identifiable health information. In addition, do not include any ‘‘[t]rade secret or any commercial or financial information which is . . . privileged or confidential,’’ as provided in Section 6(f) of the FTC Act, 15 U.S.C. 46(f), and FTC Rule 4.10(a)(2), 16 CFR 4.10(a)(2). In particular, do not include competitively sensitive information such as costs, sales statistics, inventories, formulas, patterns, devices, manufacturing processes, or customer names. If you want the Commission to give your comment confidential treatment, you must file it in paper form, with a request for confidential treatment, and you have to follow the procedure explained in FTC Rule 4.9(c), 16 CFR PO 00000 Frm 00020 Fmt 4703 Sfmt 4703 63185 4.9(c).44 Your comment will be kept confidential only if the FTC General Counsel or the General Counsel’s designee grants your request in accordance with the law and the public interest. Postal mail addressed to the Commission is subject to delay due to heightened security screening. As a result, we encourage you to submit your comments online. To make sure that the Commission considers your online comment, you must file it at https:// ftcpublic.commentworks.com/ftc/ autobuyersurveypra2, by following the instructions on the web-based form. When this Notice appears at https:// www.regulations.gov/#!home, you also may file a comment through that Web site. If you prefer to file your comment on paper, write ‘‘Auto Buyer Consumer Survey, Project No. P154800’’ on your comment and on the envelope and mail or deliver your comment to the following address: Federal Trade Commission, Office of the Secretary, 600 Pennsylvania Avenue NW., Suite CC–5610 (Annex J), Washington, DC 20580, or deliver your comment to the following address: Federal Trade Commission, Office of the Secretary, Constitution Center, 400 7th Street SW., 5th Floor, Suite 5610 (Annex J), Washington, DC 20024. If possible, submit your paper comment to the Commission by courier or overnight service. Comments on the information collection requirements subject to review under the PRA should also be submitted to OMB. If sent by U.S. mail, they should be addressed to: Office of Information and Regulatory Affairs, Office of Management and Budget, Attention: Desk Officer for the Federal Trade Commission, New Executive Office Building, Docket Library, Room 10102, 725 17th Street NW., Washington, DC 20503. Comments sent to OMB by U.S. postal mail, however, are subject to delays due to heightened security precautions. Thus, comments instead should be sent by facsimile to (202) 395–5806. Visit the Commission Web site at https://www.ftc.gov to read this Notice and the news release describing it. The FTC Act and other laws that the Commission administers permit the collection of public comments to consider and use in this proceeding as appropriate. The Commission will 44 In particular, the written request for confidential treatment that accompanies the comment must include the factual and legal basis for the request, and must identify the specific portions of the comment to be withheld from the public record. See FTC Rule 4.9(c), 16 CFR 4.9(c). E:\FR\FM\14SEN1.SGM 14SEN1 63186 Federal Register / Vol. 81, No. 178 / Wednesday, September 14, 2016 / Notices consider all timely and responsive public comments that it receives on or before [30 days from Federal Register date of publication]. For information on the Commission’s privacy policy, including routine uses permitted by the Privacy Act, see https://www.ftc.gov/ftc/ privacy.htm. David C. Shonka, Acting General Counsel. [FR Doc. 2016–22106 Filed 9–13–16; 8:45 am] BILLING CODE 6750–01–P DEPARTMENT OF HEALTH AND HUMAN SERVICES Centers for Disease Control and Prevention asabaliauskas on DSK3SPTVN1PROD with NOTICES Safety and Occupational Health Study Section (SOHSS), National Institute for Occupational Safety and Health (NIOSH or Institute) In accordance with section 10(a)(2) of the Federal Advisory Committee Act (Pub. L. 92–463), the Centers for Disease Control and Prevention (CDC) announces the following committee meeting. Times and Dates: 8:00 a.m.–5:00 p.m., EDT, October 11, 2016 (Closed); 8:00 a.m.–5:00 p.m., EDT, October 12, 2016 (Closed). Place: Embassy Suites, 1900 Diagonal Road, Alexandria, Virginia 22314, Telephone: 703–684–5900, Fax: 703– 684–0653. Purpose: The Safety and Occupational Health Study Section will review, discuss, and evaluate grant application(s) received in response to the Institute’s standard grants review and funding cycles pertaining to research issues in occupational safety and health, and allied areas. It is the intent of NIOSH to support broad-based research endeavors in keeping with the Institute’s program goals. This will lead to improved understanding and appreciation for the magnitude of the aggregate health burden associated with occupational injuries and illnesses, as well as to support more focused research projects, which will lead to improvements in the delivery of occupational safety and health services, and the prevention of work-related injury and illness. It is anticipated that research funded will promote these program goals. Matters for Discussion: The meeting will convene to address matters related to the conduct of Study Section business and for the study section to consider safety and occupational healthrelated grant applications. VerDate Sep<11>2014 20:55 Sep 13, 2016 Jkt 238001 These portions of the meeting will be closed to the public in accordance with provisions set forth in section 552b(c)(4) and (6), title 5 U.S.C., and the Determination of the Director, Management Analysis and Services Office, Centers for Disease Control and Prevention, pursuant to section 10(d) Public Law 92–463. Agenda items are subject to change as priorities dictate. Contact Person for More Information: Joanne Fairbanks, Designated Federal Officer, NIOSH, CDC, 1095 Willowdale Road, Morgantown, WV 26506, Mailstop L1119, Telephone: (304) 285–6143. The Director, Management Analysis and Services Office, has been delegated the authority to sign Federal Register notices pertaining to announcements of meetings and other committee management activities for both the Centers for Disease Control and Prevention and the Agency for Toxic Substances and Disease Registry. Elaine L. Baker, Director, Management Analysis and Services Office, Centers for Disease Control and Prevention. [FR Doc. 2016–22059 Filed 9–13–16; 8:45 am] BILLING CODE 4163–18–P DEPARTMENT OF HEALTH AND HUMAN SERVICES Centers for Disease Control and Prevention Advisory Board on Radiation and Worker Health (ABRWH or the Advisory Board), National Institute for Occupational Safety and Health (NIOSH) In accordance with section 10(a)(2) of the Federal Advisory Committee Act (Pub. L. 92–463), and pursuant to the requirements of 42 CFR 83.15(a), the Centers for Disease Control and Prevention (CDC) announces the following committee meeting: Time and Date: 11:00 a.m.–2:00 p.m., EDT, October 4, 2016. Place: Audio Conference Call via FTS Conferencing. Status: Open to the public. The public is welcome to submit written comments in advance of the meeting, to the contact person below. Written comments received in advance of the meeting will be included in the official record of the meeting. The public is also welcome to listen to the meeting by joining the teleconference at the USA toll-free, dialin number, 1–866–659–0537, passcode 9933701. Background: The Advisory Board was established under the Energy Employees PO 00000 Frm 00021 Fmt 4703 Sfmt 4703 Occupational Illness Compensation Program Act of 2000 to advise the President on a variety of policy and technical functions required to implement and effectively manage the new compensation program. Key functions of the Advisory Board include providing advice on the development of probability of causation guidelines, which have been promulgated by the Department of Health and Human Services (HHS) as a final rule; advice on methods of dose reconstruction, which have also been promulgated by HHS as a final rule; advice on the scientific validity and quality of dose estimation and reconstruction efforts being performed for purposes of the compensation program; and advice on petitions to add classes of workers to the Special Exposure Cohort (SEC). In December 2000, the President delegated responsibility for funding, staffing, and operating the Advisory Board to HHS, which subsequently delegated this authority to the CDC. NIOSH implements this responsibility for CDC. The charter was issued on August 3, 2001, renewed at appropriate intervals, rechartered on March 22, 2016 pursuant to Executive Order 13708, and will expire on September 30, 2017. Purpose: This Advisory Board is charged with (a) providing advice to the Secretary, HHS, on the development of guidelines under Executive Order 13179; (b) providing advice to the Secretary, HHS, on the scientific validity and quality of dose reconstruction efforts performed for this program; and (c) upon request by the Secretary, HHS, advising the Secretary on whether there is a class of employees at any Department of Energy facility who were exposed to radiation but for whom it is not feasible to estimate their radiation dose, and on whether there is reasonable likelihood that such radiation doses may have endangered the health of members of this class. Matters for Discussion: The agenda for the conference call includes: Final Special Exposure Cohort (SEC) Petition Votes from August ABRWH Meeting for Blockson Chemical Co. (Joliet, Illinois) and Westinghouse Electric Co. (Bloomfield, New Jersey); Bliss and Laughlin Steel SEC Petition (Buffalo, New York), Work Group and Subcommittee Reports; SEC Petitions Update for the November 2016 Advisory Board Meeting; Plans for the November 2016 Advisory Board Meeting; and Advisory Board Correspondence. Contact Person for More Information: Theodore M. Katz, M.P.A., Designated Federal Officer, NIOSH, CDC, 1600 Clifton Road NE., Mailstop: E–20, Atlanta, Georgia 30333, Telephone (513) E:\FR\FM\14SEN1.SGM 14SEN1

Agencies

FEDERAL TRADE COMMISSION

[Federal Register Volume 81, Number 178 (Wednesday, September 14, 2016)]
[Notices]
[Pages 63179-63186]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-22106]

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FEDERAL TRADE COMMISSION

Agency Information Collection Activities; Submission for OMB
Review; Comment Request

AGENCY: Federal Trade Commission (``Commission'' or ``FTC'').

ACTION: Notice.

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SUMMARY: The FTC plans to conduct a qualitative survey of consumers who
recently purchased an automobile and financed that purchase through a
dealer. Through a survey research firm, the FTC seeks to interview
consumers about the consumers' experience in selecting, purchasing, and
financing an automobile from a dealer. The interviews also will involve
reviewing the consumer's documentation from the purchase and financing.
This is the second of two notices required under the Paperwork
Reduction Act (``PRA'') in which the FTC seeks public comments on its
proposed consumer research. The proposed information collection
described below will be submitted to the Office of Management and
Budget (``OMB'') for review, as required by the PRA.

DATES: Comments must be received on or before October 14, 2016.

ADDRESSES: Interested parties may file a comment online or on paper, by
following the instructions in the Request for Comment part of the
SUPPLEMENTARY INFORMATION section below. Write ``Auto Buyer Consumer
Survey, Project No. P154800'' on your comment, and file your comment
online at https://ftcpublic.commentworks.com/ftc/autobuyersurveypra2,
by following the instructions on the web-based form. If you prefer to
file your comment on paper, mail your comment to the following address:
Federal Trade Commission, Office of the Secretary, 600 Pennsylvania
Avenue NW., Suite CC-5610 (Annex J), Washington, DC 20580, or deliver
your comment to the following address: Federal Trade Commission, Office
of the Secretary, Constitution Center, 400 7th Street SW., 5th Floor,
Suite 5610 (Annex J), Washington, DC 20024.

FOR FURTHER INFORMATION CONTACT: Carole Reynolds, 202-326-3230, or
Teresa Kosmidis, 202-326-3216, Division of Financial Practices, Bureau
of Consumer Protection, Federal Trade Commission, 600 Pennsylvania
Avenue NW., Mail Stop-CC-10232, Washington, DC 20580.

SUPPLEMENTARY INFORMATION:

I. Background

For many consumers, aside from housing costs, a car purchase is
their

[[Page 63180]]

most expensive financial transaction. With prices averaging more than
$34,000 for a new vehicle and $20,000 for a used vehicle from a dealer,
most consumers seek to finance the purchase of a new or used car.\1\
Consumers may seek financing from their local bank or credit union, as
well as from the dealer selling the vehicle. Financing obtained at the
dealership, whether it is provided by a third party or directly by the
dealer, may provide benefits for many consumers, such as convenience,
special manufacturer-sponsored programs, access to a variety of banks
and financial entities, or access to credit otherwise unavailable to a
buyer. Financing that is offered or arranged by dealers, however, can
be a complicated, opaque process and potentially involve unfair or
deceptive practices.\2\
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\1\ As of December 2015, the average price of a new car sold in
the U.S. was $34,428, according to Kelley Blue Book. See Kelley Blue
Book, Record New-Car Transaction Prices Reported In December 2015,
According to Kelley Blue Book (Jan. 5, 2016), available at https://mediaroom.kbb.com/record-new-car-transaction-prices-reported-december-2015. The average price of a used car is $20,057. See Used
Car Prices Hold Up in Strong New-Vehicle Market), J.D. Power (Sept.
8, 2015), available at https://www.jdpower.com/cars/articles/used-cars/used-car-prices-hold-strong-new-vehicle-market. Used cars
available from independent dealers and from ``buy here pay here''
dealers have been lower in price. For example, in 2014, over 42% of
cars were sold at an average sales price of $5,000-$10,000 at
independent dealers; the average cost of cars was $7,150 at ``buy
here pay here'' dealers. See 2015 NIADA Used Car Industry Report, at
6 and 16, respectively, available at https://www.niada.com/publications.php.
\2\ See infra notes 7-9 and accompanying text.
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As the nation's longstanding consumer protection agency, the
Commission is committed to protecting consumers in connection with
auto-related transactions. The Commission has broad authority to
protect consumers in this area. The agency enforces the FTC Act, which
prohibits unfair and deceptive practices by a wide variety of entities,
including automobile dealers.\3\ Also pursuant to the Dodd-Frank
Act,\4\ the FTC is authorized to prescribe rules under Section 553 of
the Administrative Procedure Act (``APA'') \5\ with respect to unfair
or deceptive acts or practices by motor vehicle dealers.\6\
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\3\ 15 U.S.C. 45(a). The Commission also has enforcement
authority over automobile dealers under various other statutes,
including, for example, the Truth in Lending Act, 15 U.S.C. 1601-
1666j, and its implementing Regulation Z, 12 CFR 226, 12 CFR 1026;
the Consumer Leasing Act, 15 U.S.C. 1667-1667f, and its implementing
Regulation M, 12 CFR 213, 12 CFR 1013; the Equal Credit Opportunity
Act (ECOA), 15 U.S.C. 1691-1691f, and its implementing Regulation B,
12 CFR 202, 12 CFR 1002; the Electronic Fund Transfer Act, 15 U.S.C.
1693-1693r, and its implementing Regulation E, 12 CFR 205, 12 CFR
1005; and the privacy and safeguard provisions of the Gramm-Leach
Bliley Act, 15 U.S.C. 6801-6809, and related privacy rule, 16 CFR
313, and safeguards rule, 16 CFR 314.
\4\ Dodd-Frank Wall Street Reform and Consumer Protection Act
Sec. 1029, 12 U.S.C. 5519.
\5\ 5 U.S.C. 553.
\6\ See Dodd-Frank Act Sec. 1029(d), 12 U.S.C. 5519(d). Under
the Dodd-Frank Act, the term ``motor vehicle dealer'' refers to
``any person or resident in the United States, or any territory of
the United States, who (A) is licensed by a State, a territory of
the United States, or the District of Columbia to engage in the sale
of motor vehicles; and (B) takes title to, holds an ownership in, or
takes physical custody of motor vehicles.'' Id. at 1029(f)(2), 12
U.S.C. 5519(f)(2). The term ``motor vehicle'' includes, among other
things, motorcycles, motor homes, recreational vehicle trailers,
recreational boats and marine equipment, and other vehicles titled
and sold through dealers. See id. at 1029(f)(1), 12 U.S.C.
5519(f)(1).
---------------------------------------------------------------------------

In recent years, the FTC has been particularly active in
enforcement and other initiatives related to automobile transactions.
Since 2011, the FTC has brought more than 25 cases protecting consumers
in this area, including a sweep of ten actions against automobile
dealers for deceptive advertising, and a coordinated federal-state
effort that yielded more than two hundred automobile actions for fraud,
deception, and other illegal practices.\7\ In 2011, the FTC conducted
three automobile ``roundtables'' around the country, where panelists
from government, consumer advocacy groups, and industry discussed
consumer protection issues related to sales, financing, and leasing
practices involving automobiles; the Commission also sought and
received public comments on these issues.\8\ Additionally, the FTC has
produced many consumer education and business education materials
related to automobile purchasing and financing.\9\
---------------------------------------------------------------------------

\7\ See Press Releases, FTC Announces Sweep Against 10 Auto
Dealers (Jan. 9, 2014), available at https://www.ftc.gov/news-events/press-releases/2014/01/ftc-announces-sweep-against-10-auto-dealers;
FTC Approves Final Consent Orders in Deceptive Auto Dealers' Ad
Cases (May 6, 2014), available at https://www.ftc.gov/news-events/press-releases/2014/05/ftc-approves-final-consent-orders-deceptive-auto-dealers-ads and FTC, Multiple Law Enforcement Partners Announce
Crackdown on Deception, Fraud in Auto Sales, Financing and Leasing
(Mar. 26, 2015), available at https://www.ftc.gov/news-events/press-releases/2015/03/ftc-multiple-law-enforcement-partners-announce-crackdown. See also https://www.ftc.gov/news-events/media-resources/consumer-finance/auto-marketplace.
\8\ See Press Release, FTC Continues To Seek Public Input On
Consumer Issues in Motor Vehicle Sales, Financing and Leasing,
available at https://www.ftc.gov/news-events/press-releases/2012/02/ftc-continues-seek-public-input-consumer-issues-motor-vehicle. See
also Public Comments, #369: FTC Roundtables Will Address Consumer
Issues in Motor Vehicle Financing and Leasing; FTC File No. P104811,
available at https://www.ftc.gov/policy/public-comments/initiative-369.
\9\ See, e.g., Understanding Vehicle Financing (revised January
2014), produced in cooperation with the American Financial Services
Education Foundation and the National Automobile Dealers
Association, available at https://www.consumer.ftc.gov/articles/0056-understanding-vehicle-financing; Lesley Fair, FTC, Operation Ruse
Control: 6 tips if cars are up your alley (Mar. 26, 2015), available
at https://www.ftc.gov/news-events/blogs/business-blog/2015/03/operation-ruse-control-6-tips-if-cars-are-your-alley; Colleen
Tressler, FTC, Check out the auto dealer and financing before you
sign (Oct. 31, 2014), available at https://www.consumer.ftc.gov/blog/check-out-auto-dealer-and-financing-you-sign.
---------------------------------------------------------------------------

The FTC's proposed survey will explore in more detail the
experience of actual consumers who recently purchased and financed an
automobile from a dealer.\10\ The survey is intended to inform the
Commission about current consumer protection issues that may exist and
that could be addressed through FTC action, including enforcement
initiatives, rulemaking, or education.
---------------------------------------------------------------------------

\10\ For purposes of this survey, ``automobile'' refers to cars,
minivans, SUVs, and light trucks--all of which consumers commonly
purchase and finance through automobile dealers. Depending on the
consumers who participate in the survey, the dealers could
potentially include: (1) Franchise dealers (e.g., that have
franchises with automobile manufacturers and may offer consumers
financing that is assigned to ``captive'' finance companies--
subsidiaries owed by the manufacturers--or to other finance
entities); (2) independent dealers (e.g., that do not have
franchises with automobile manufacturers and may offer consumers
financing that is assigned to finance entities that are not
subsidiaries owned by the manufacturers but that may be an entity
related to or associated with the dealer); and (3) ``buy here pay
here'' dealers (e.g., a type of independent dealer that offers
consumers in-house financing that the dealers usually retain,
although some larger dealers may assign the financing to ``buy here
pay here'' finance entities.
---------------------------------------------------------------------------

II. The FTC's Proposed Study

A. Study Description

The FTC plans to conduct a qualitative survey of consumer
experiences in recent purchases of automobiles that were financed
through automobile dealers. The survey will involve an initial sample
of five in-person consumer interviews to test the survey questionnaire,
followed by in-person interviews of 40 consumers, with the option to
interview 40 more, if the FTC deems the additional interviews likely to
be helpful. For the initial 40 consumers, the FTC seeks to interview
approximately 20 consumers who have ``prime'' or ``above subprime''
credit scores and approximately 20 consumers who have ``subprime''
credit scores in order to learn about the consumer's experience with
purchasing and financing in these two market segments.\11\ Generally,
the sample group of consumers will be racially diverse

[[Page 63181]]

and will include participants of both sexes. The contractor also
generally will strive to obtain a mix of ages and income levels, as
well as a mix of consumers who purchased and financed a vehicle from
franchise, independent, and buy here pay here dealers. The FTC has
contracted with Shugoll Research, Inc. (``Shugoll''), a consumer
research firm located in metropolitan Washington, DC, with substantial
experience conducting consumer surveys, to locate the participants,
conduct the survey, and write a brief methodological report and any
other report if requested by the FTC. Shugoll will select the consumers
from a pool of people who previously have indicated that they are
willing to participate in surveys but who have not participated in any
in-depth survey interviews in the past year. Shugoll will identify
interview participants who have purchased an automobile, from a dealer
in the greater Washington, DC metropolitan area, in the previous six
months, and used financing offered or arranged by the dealer to make
the purchase. The participants also must have kept the documentation
(e.g., credit contract) he or she received as part of the purchase and
financing.\12\ The consumer's credit score will be used in the survey;
if survey participants do not have their credit score, the consumer may
obtain it through services that provide this information and provide
documentation of the score to Shugoll.\13\ The interview participants
and their personal identifying information will be anonymized in
material received by the FTC, and will be vigorously protected by the
survey firm.\14\
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\11\ For example, Experian categorizes consumers with scores
below 601 as subprime. Other scores are above subprime, and
categorized as nonprime or prime. See generally Experian, State of
the Automotive Finance Market, A look at loans and leases in Q1
2016, available at https://www.experian.com/automotive/automotive-credit-webinar.html.
\12\ In addition, two other screening criteria apply: (1)
Consumers and immediate family must not work in advertising, public
relations, or market research, nor in the automobile industry or a
finance company; and (2) consumers must be able and willing to
provide answers that can be clearly understood in English.
\13\ For privacy purposes, Shugoll will not obtain the credit
score for the consumer, but will explain to consumers who do not
have their score that various sources are available for promptly
obtaining this information, including some that do not charge.
\14\ Shugoll will set up two secure databases for maintaining
information about potential and selected survey participants. The
firm will assign each consumer a random identification number
(``random ID number''), and that information along with the
consumer's identifying information will be maintained by the
contractor in one database. The FTC will only have access to a
second database that will include the random ID number with
anonymized information about the consumers and redacted information
regarding the consumers' purchase and finance documents. Thus, only
redacted copies of consumer identifiers in purchase and finance
documents will be maintained in the survey. The survey will utilize
rigorous protections for privacy and security of consumer
information.
---------------------------------------------------------------------------

Shugoll will conduct interviews lasting approximately 90 minutes
with each consumer. The interviews will focus on, among other things:
The consumer's experience in shopping for and choosing an
automobile;
the process of agreeing to a price for the automobile;
the process of trading in the consumer's used automobile,
if applicable;
the consumer's experience in obtaining financing, and
discussion of any GPS or tracking device installed in connection with
the financing; \15\
---------------------------------------------------------------------------

\15\ This interview topic now clarifies that discussion of any
GPS or tracking devices could be included if part of the consumer's
experience.
---------------------------------------------------------------------------

additional products or services the dealer may have
offered;
contracts and post-purchase experience, such as that
related to review and signing of paperwork;
other points raised by the consumer about the process;
\16\ and
---------------------------------------------------------------------------

\16\ The interview topics now clarify that the survey will
consider other points that the consumer may raise about the process.
---------------------------------------------------------------------------

the consumer's overall perception of the purchase
experience.

The interviews will conclude by reviewing the consumer's documentation
and exploring the consumer's understanding of that documentation. The
walk-through of the consumer's documents will include: \17\
---------------------------------------------------------------------------

\17\ The FTC staff has included the topics for the walk-through
of the consumer's documents. The documents that the consumer may
have for the purchase and financing could vary among consumers who
participate.
---------------------------------------------------------------------------

The consumer's overall understanding of the documents;
a review of the available documents;
a review of the terms of the deal;
the consumer's views of the documents and terms;
discussion of any other documents; and
other points raised by the consumer about the documents.

Participation in the survey will be voluntary. While the results will
not be generalizable to the U.S. population, the Commission believes
that they can provide useful insights into consumer experiences and
understanding of the automobile purchasing and financing process at the
dealership.

B. PRA Burden Analysis

In its January 7, 2016 Notice,\18\ the FTC provided PRA burden
estimates for the proposed research. Staff believes that these
estimates generally remain applicable and appropriate for the survey;
however, as noted below, staff has adjusted certain aspects of the
estimates after consultation with the contractor for the study.
---------------------------------------------------------------------------

\18\ 81 FR 780.
---------------------------------------------------------------------------

A. Estimated number of respondents: 170.
B. Burden Hours: 367 hours.\19\
---------------------------------------------------------------------------

\19\ This is a total increase of 16 hours from the prior
estimate.
---------------------------------------------------------------------------

C. Labor Costs: Negligible.
More specifically, staff estimates that the contractor's
preliminary review of consumers to select for the survey would involve
no more than 170 consumers (at most twice the maximum number of
consumers--85--that would be involved in the survey).\20\
---------------------------------------------------------------------------

\20\ As described below, the contractor also would have 19
additional consumers (backups) on site as possible replacements for
pretest and regular survey consumers who do not show-up for the
interview. These consumers would add certain costs for time related
to various aspects of the survey as indicated in the text, but they
would not add to the total number of consumers participating in the
survey interviews. Also, the 170 consumers include the additional
maximum 19 pretest and regular survey backups.
---------------------------------------------------------------------------

The estimated hours are a total of the time for preliminary review,
the pretest, the interviews, and obtaining credit scores. The
preliminary review will include topics such as whether the consumer has
recently purchased a car and has participated in a survey in the past
year, as well as the consumer's self-identified race and origin. This
review, done by phone, could require no more than 12 minutes per
consumer, for 34 hours (170 respondents x 12 minutes).\21\ Staff also
estimates that at most, each of the 170 consumers would take
approximately 30 minutes to locate or ascertain whether they have their
documentation and their credit score for the survey, for 85 hours.
Thus, the preliminary review total would be 119 hours.
---------------------------------------------------------------------------

\21\ The FTC has reduced its estimate of needed preliminary
review time from 15 minutes to 12 minutes (a 3-minute reduction for
each consumer), based on the contractor's current estimate.
---------------------------------------------------------------------------

Staff will pretest the questionnaire and interview materials with
approximately five respondents to ensure that questions are easily
understood. Based on further FTC staff discussions with the contractor,
the survey will involve three additional backup consumers to be
available in the event that any of the five scheduled respondents do
not show up for the pretest. Staff estimates that each interview
(including the documentation review) will take approximately 90
minutes, and 60 minutes travel time to and from the survey. Allowing
for an extra ten minutes for questions unique to the pretest, the
pretest will total approximately 19 hours (5 respondents x 160 minutes
each for the pretest, plus

[[Page 63182]]

3 backups x 60 minutes travel time per backup, plus 2 (of the 3)
backups x 100 minutes of maximum wait time per backup).\22\
---------------------------------------------------------------------------

\22\ After consultation with the contractor, the FTC has
slightly increased its estimates of pretest time to account for the
backups in the pretest, who are replacements for possible no-show
consumers in the pretest. As noted above, three backups will
experience travel time to and from the survey, of 60 minutes each,
for a total of 180 additional minutes or three hours. Also, two of
the backups would be available on site for approximately 200 minutes
(each backup would be available to replace two consumers), and one
of the backups would be available on site for approximately 100
minutes (to replace one consumer). Thus, the backups might
experience replacement time for no-show consumers, which would not
add participation time to the survey. However, if fewer consumers
are no-shows, it is possible that a maximum of 100 minutes in
participation time would apply for each of the two backups--a total
of 200 minutes--while they wait to learn if they are needed for the
next pretest segment after the initial pretest segment. As noted,
the other time for the backups--100 minutes for each of the two
backups, and 100 minutes for one backup--would be as replacement for
scheduled pretests or, if the backups are not needed, they would be
released promptly at the beginning of the sessions; neither would
add participation time.
---------------------------------------------------------------------------

Once the pretest is completed, the initial 40 interviews, including
travel, will cumulatively total an estimated 108 hours: 60 hours for
the interviews (i.e., 40 interviews at 90 minutes each) plus 40 hours
travel time to and from the interview facility for the 40 participants,
cumulatively, plus eight additional hours, cumulatively, for eight
additional participants' travel time to and from the interview facility
as potential replacements for possible no-show participants.\23\ If an
additional 40 consumers are interviewed,\24\ that will require an
additional 108 hours, for the same reasons as above. Thus, for the
interviews of 80 consumers, including travel time for 16 backup
consumers, staff estimates that 216 hours will be required (80
respondents x 150 minutes each plus 16 backup consumers x 60 minutes
each).\25\
---------------------------------------------------------------------------

\23\ As noted, the survey will involve consumers from the
greater Washington, DC metropolitan area.
\24\ The survey plan has an option for an additional 40
consumers, for a maximum of 80 consumers.
\25\ The FTC has slightly increased its estimates of time for
the regular interviews, to account for the possibility that backup
consumers may be needed as replacements for no-show consumers. These
eight additional consumers will experience travel time of 60 minutes
each. They will not generate additional participation time: if they
participate, they will replace the no-show participants; if not
needed, they will be released promptly.
---------------------------------------------------------------------------

Staff further estimates that approximately 75%, or 78, of the 85
survey participants and 19 backups who are potential participants
(three pretest backups and 16 interview backups), for both pretest and
interviews, do not already have their credit score and thus will
procure it through the services that provide this information. Staff
estimates that ten minutes per consumer will be required for this
purpose, for a total of 13 hours (78 respondents x 10 minutes
each).\26\
---------------------------------------------------------------------------

\26\ The FTC has slightly increased its estimates for consumers
to obtain credit scores, to account for the possibility that backups
may participate and may not already have their credit scores.
---------------------------------------------------------------------------

Thus, the FTC's survey will require 367 hours (119 hours for
preliminary review + 19 hours for pretest + 216 hours for interviews +
13 hours for obtaining credit scores). The monetary cost per respondent
should be negligible. The consumers who participate will already have
or will obtain their credit score and provide documentation of that
information to Shugoll.\27\ Costs to obtain their credit score should
be nil or negligible. Increasingly, Web sites offer free credit scores;
additionally, credit score information often is available to consumers
through credit sources they already have access to, such as credit card
or other credit statements, in some cases.
---------------------------------------------------------------------------

\27\ After consultation with the contractor, the FTC now plans
to have consumers who do not already have their credit score obtain
it before their interview with the contractor; the contractor will
advise consumers of this approach during screening for the survey,
which is voluntary. Consumers who do not have, or do not wish to
obtain, their credit score will not participate in the survey. This
approach will limit provision of unnecessary personal information to
the contractor, and will facilitate the survey process, by avoiding
delaying the pretest and/or regular interviews for the consumer to
obtain his or her credit score information if the consumer does not
have it.
---------------------------------------------------------------------------

Shugoll will pay respondents (including regular participants and
backups) a reasonable and customary financial incentive for
participation.\28\ Participation will not require start up, capital, or
labor expenditures by interview participants.
---------------------------------------------------------------------------

\28\ Shugoll also will pay regular participants' and backups'
parking costs at the interview facility, which will be in Bethesda,
Maryland and/or Alexandria, Virginia.
---------------------------------------------------------------------------

III. Analysis of Comments

In response to the January 7, 2016 Notice, the Commission received
17 germane comments regarding the proposed collection of
information.\29\
---------------------------------------------------------------------------

\29\ The Commission received a total of 23 comments; 17 comments
were germane, and are discussed below: A joint comment from the
Center for Responsible Lending, the National Council of La Raza,
NAACP and eight additional national consumer interest organizations
(#633-6); the National Association of Consumer Advocates (#633-5);
the National Automobile Dealers Association (#633-4); the National
Independent Automobile Dealers Association (#633-7); a joint comment
from the American Financial Services Association and the Consumer
Bankers Association (#633-1); the Syracuse University College of
Law, Office of Clinical Legal Education (#633-2); and 11
individuals. The six non-germane comments are duplicates, ``test,''
or unrelated submissions. Public comments associated with the matter
are available at https://www.ftc.gov/policy/public-comments/initiative-633.
---------------------------------------------------------------------------

A majority of the commenters supported the need for the FTC's
proposed study and/or recognized the importance of the topics and area
to be studied, and suggested what they view as improvements or specific
issues for the proposed study. Three comments questioned the need for
the survey in view of the FTC's prior auto activities and/or raised
questions about the purpose or objectivity of the survey.
Center for Responsible Lending, National Council of La Raza,
Americans for Financial Reform, Consumer Action, Consumers for Auto
Reliability and Safety, NAACP, National Association of Consumer
Advocates, National Consumer Law Center, National Urban League, Public
Citizen, and U.S. PIRG: This joint comment by 11 broad-based national
consumer groups applauded the FTC for proposing a survey to explore
issues in auto purchasing and financing. They noted the FTC's
roundtables examined issues that persist in auto financing today, on
which the interviews will shed additional light and serve to probe for
information about consumers' treatment and experience. They noted that
the information should help shape enforcement and regulatory efforts.
They suggested that the survey size be increased to 80 consumers with
an option for more consumers. They also suggested that Buy Here Pay
Here (``BHPH'') dealers be addressed separately, through 10-20
additional interviews exclusively focused on BHPH consumers. Finally,
they suggested various survey questions or topics, including but not
limited to those involving ``yo yo financing scams'' and add-on
products or services. As noted above, the survey plan has an option for
an additional 40 consumers. The FTC believes this size will provide
useful information in this qualitative survey, about consumers'
experiences and issues in the auto purchase and financing area. The
information gleaned from this survey will help the agency prioritize
subsequent initiatives to protect consumers in auto-related
transactions, including selecting strategic areas of focus for
enforcement, rulemaking, or education. The FTC appreciates the
commenters' suggestions of topics and questions, and believes that the
topics it has identified for the survey cover areas that will enable
consumers to address broadly their experiences, including those noted
in the comment such as occurrences after the contract is signed and
add-on products or services.

[[Page 63183]]

National Association of Consumer Advocates (``NACA''): This
consumer interest group supported a well-executed survey aimed at
uncovering important data to assist the FTC in monitoring the
marketplace and curbing unfair and deceptive practices in auto sales
and lending. The group suggested that the survey should be large enough
to provide an accurate representation of the population. It agreed with
the FTC approach to obtain experiences from different populations and
encouraged the FTC to include Native Americans, non-English speakers
and military members. The FTC notes that this survey is not intended to
be representative of the full population; one of its aims is to help
the agency shape strategic priorities, including whether follow-on
surveys studying particular segments of the population more in-depth
should be among the agency's next priorities. However, the survey will
be racially diverse and include participants of both sexes; the survey
will strive to be inclusive, and respondents' characteristics will in
part depend on consumers who participate in the survey.\30\ Finally,
the suggested topics and questions provided by NACA fall within the
survey topic areas and may be addressed depending on experiences that
participants may have encountered.
---------------------------------------------------------------------------

\30\ Depending on the consumers who participate, it is
additionally possible that participants with Native American
heritage and those with military backgrounds could be included.
However, including non-English speakers in the survey would require
translators to be available for many potential languages and
dialects, for possible participants in the survey. This could vastly
increase costs, and create delays during the survey, particularly if
the needed translator was not present. Participation by non-English
speakers is beyond the focus of the instant survey.
---------------------------------------------------------------------------

National Automobile Dealers Association (``NADA''): NADA raised
questions about the purpose, necessity, and methodology of the survey.
NADA stated that the Commission already conducted a broad examination
of the same questions and developed a record that obviates the need for
further examination of this matter, through its roundtable discussions
and related comments received through May 2012. It also stated that the
FTC does not cite complaint data or data from another source that
supports the exercise, that the FTC requested data demonstrating that
prevalent abuses exist in the auto industry but received none, and that
the FTC overlooks credible quantitative surveys that have been
conducted finding a high level of consumer satisfaction, which NADA
references in its comment. NADA also provided comments on survey
methodology, including asking how the Commission will control for
respondent fatigue during the survey; \31\ what questions will be asked
of consumers and how the Commission will control for interviewer
influence; how the Commission will be aided by anecdotal results; how
it will control for limits of location research facilities; how it will
control for survey respondent characteristics that may not be
representative of the consumer population, and control for different
attitudes and experiences over time; and whether it will include key
analytical variables with only 40 respondents. It also asks about pre-
set review criteria for documentation review, asks how the Commission
will determine whether to go beyond the initial 40 consumers, and
requests that the Commission make available the full methodological
report or other written report, and identify additional stages that the
Commission will conduct.
---------------------------------------------------------------------------

\31\ NADA's comment misstates that the proposed survey is
quantitative. See NADA comment at 5. The survey is qualitative.
---------------------------------------------------------------------------

The FTC's work since 2011 demonstrates, rather than obviates, the
need for further examination of consumer protection issues in the auto
marketplace. During the 2011 roundtables, with comments through May
2012, participants raised various auto purchase and lease issues.\32\
Since that time, the FTC has brought more than 25 auto dealer cases,
many focusing on issues that became known in the roundtables, including
misrepresentations in auto dealer advertisements about payments and
rates; issues related to negative equity; add-ons; and many others.\33\
Despite these public law enforcement actions, there has continued to be
illegal conduct in the auto marketplace, often involving the same or
similar conduct as the conduct challenged in prior actions.\34\ This
persistent conduct indicates that additional measures are necessary,
including to study consumer experiences and help determine additional
ways to protect consumers in auto transactions.
---------------------------------------------------------------------------

\32\ The roundtables transcripts and videos from all three
forums are available at: https://www.ftc.gov/news-events/press-releases/2012/02/ftc-continues-seek-public-input-consumer-issues-motor-vehicle; public comments received in this matter are available
at https://www.ftc.gov/policy/public-comments/initiative-369.
\33\ As also noted in the prior 60-day Federal Register Notice,
more information on FTC cases in the auto area is available at
https://www.ftc.gov/news-events/media-resources/consumer-finance/auto-marketplace.
\34\ For example, in 2012, the Commission settled charges that
five dealerships made deceptive claims that they would pay off the
remaining balance on consumers' trade-ins, no matter what they owed.
According to the FTC's complaints, the dealers actually rolled the
remaining balance (negative equity) into the customers' new car
financing, or in one instance, required the consumer to pay it out-
of-pocket. See In the Matter of Billion Auto, Inc., Docket No. C-
4356 (May 1, 2012), available at https://www.ftc.gov/enforcement/cases-proceedings/112-3209/billion-auto-inc-matter; In the Matter of
Frank Myers AutoMaxx, LLC, Docket No. C-4353 (Apr. 19, 2012),
available at https://www.ftc.gov/enforcement/cases-proceedings/112-3206/frank-meyers-automaxx-llc-matter; In the Matter of Key Hyundai
of Manchester, LLC, and Key Hyundai of Milford, LLC, Docket Number
C-3358 (May 4, 2012), available at https://www.ftc.gov/enforcement/cases-proceedings/112-3204/key-hyundai-manchester-llc-hyundai-milford-llc-matter; and In the Matter of Ramey Motors, Inc., Docket
No. C-4354 (Apr. 19, 2012), available at https://www.ftc.gov/enforcement/cases-proceedings/112-3207/ramey-motors-inc-matter. A
few years later, the FTC settled charges that another dealer, among
other things, promoted the sale and lease of its vehicles using an
ad that claimed consumers could get out of their current loan or
lease for $1, when in fact the dealer rolled the balance of the
prior obligation into the new transaction. See In the Matter of TXVT
Limited Partnership, Docket No. C-4508 (Feb. 12, 2015), available at
https://www.ftc.gov/enforcement/cases-proceedings/142-3117/txvt-limited-partnership-matter. In 2013, the FTC settled charges that
two auto dealers deceptively advertised the cost or available
discounts for their vehicles. See, e.g., In the Matter of Ganley
Ford West, Inc., Docket No. C-4428 (Jan. 28, 2014), available at
https://www.ftc.gov/enforcement/cases-proceedings/1223269/ganley-ford-west-inc-matter, and In the Matter of Timonium Chrysler, Inc.,
Docket No. C-4429 (Jan. 28, 2014), available at https://www.ftc.gov/enforcement/cases-proceedings/1323014/timonium-chrysler-inc-matter.
About a year later, the FTC settled charges that another dealer,
among other things, misrepresented that specific discounts, rebates,
incentives or prices were generally available to consumers, when in
fact they were not. See In the Matter of TT of Longwood, Inc., C-
4431 (July 2, 2015), available at https://www.ftc.gov/enforcement/cases-proceedings/152-3047/tt-longwood-inc-matter-cory-fairbanks-mazda. The FTC has brought multiple other cases addressing deceptive
practices by auto dealers. See, e.g., FTC, Press Releases, FTC
Announces Sweep Against 10 Auto Dealers, Jan. 9, 2014, available at
https://www.ftc.gov/news-events/press-releases/2014/01/ftc-announces-sweep-against-10-auto-dealers, and FTC, Multiple Law
Enforcement Partners Announce Crackdown on Deception, Fraud in Auto
Sales, Financing and Leasing, Mar. 26, 2015, available at https://www.ftc.gov/news-events/press-releases/2015/03/ftc-multiple-law-enforcement-partners-announce-crackdown.
---------------------------------------------------------------------------

The proposed survey is expected to provide in-depth information
about consumer protection issues that could be addressed through FTC
initiatives, including enforcement, rulemaking, or education.\35\ The
survey will focus on

[[Page 63184]]

learning directly from consumers their specific experiences through the
entire purchase and financing process, and will include a review of
their documents, as opposed to hearing about more general experiences
from the perspective of the auto industry, consumer advocates, and
regulators, as the roundtables did.\36\ While the latter stakeholders'
perspectives are certainly important, it is also critical to hear from
consumers themselves.
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\35\ With respect to the studies that NADA referenced about
generalized ``customer satisfaction,'' the proposed survey neither
is a duplicate of such a survey nor is it similarly focused.
Instead, the proposed survey pertains to individual consumers'
discussion of their experiences with the car purchase and financing
process, including a walk-through of the consumer's related
documents. This information to be gathered by the survey is also not
necessarily something that is covered by complaints filed with the
FTC--which last year numbered 93,917, making it our eighth most
complained about category--because it encompasses a broader
consideration of the purchase and financing process and consumers'
experiences. See, e.g., FTC, Consumer Sentinel Network Data Book for
January-December, 2015 (Feb. 2016) at 6, available at https://www.ftc.gov/system/files/documents/reports/consumer-sentinel-network-data-book-january-december-2015/160229csn-2015databook.pdf.
\36\ Staff also has now provided additional information
regarding the topics to be discussed, as described above.
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As the proposed survey is qualitative, the results will not be
interpreted as quantitative measures of prevalence of practices. A
qualitative survey facilitates an understanding of the nuances of
consumer comprehension and thought-processes in the complex task of
vehicle purchasing and financing. The proposed survey focuses
expansively on consumers' experiences at the dealership in car
purchasing and financing, and the interviewer will avoid suggesting
particular problems. There is no indication that respondent fatigue
will impede consumers in their ability to describe their own
experiences, which they will do on a voluntary basis. Only consumers
who purchased a car within the past six months will be involved, which
is a recent timeframe. The Commission cannot state for now whether it
would go beyond the initial 40 consumers in the survey, which may, in
part, be contingent on the time required for that first segment. The
FTC has not determined whether it will publish a report on the survey
results. Finally, the information obtained by the FTC through the
survey could support or be useful in various initiatives for this
important area, such as enforcement, rulemaking, or education.
American Financial Services Association and Consumer Bankers
Association: These groups supported the general professionalism of the
FTC's work and its research staff. However, they expressed concern
about possible bias, based on references about potentially ``unfair or
deceptive practices'' in the January 7, 2016 Notice, and they noted
that the FTC previously had three roundtables and ``did not find any
problems with the selling, financing, or leasing of motor vehicles.''
\37\ The comment also expressed a preference for separating research
from enforcement and for removing all identifying information about
dealers and financiers from the survey. The comment stated that the
survey size is too small, making an analysis for statistical trends
impossible; inquired about the questions to be asked; expressed the
need to avoid interviewer steering of respondents; and encouraged the
survey to focus on third party financing at a bank or credit union.
Finally, it provided various questions, including about: The reason for
the project, additional phases of the project, issues for
consideration, the purpose of the documents, the reason for diversity
in the respondents, and how results of the project will be distributed.
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\37\ AFSA-CBA Comment at 1.
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The FTC is charged with enforcement of numerous statutes, as noted
in the January 7, 2016 Notice, including protecting consumers against
unfair or deceptive conduct, in violation of Section 5 of the FTC Act;
this focus was also noted in the FTC's announcements regarding its auto
roundtables.\38\ The FTC has brought more than 25 enforcement actions,
which specifically address such alleged conduct, as well as other
alleged violations of federal laws and regulations related to
automobile sales and financing. It is erroneous to state that the FTC
has found no problems in this area; indeed, it has found many diverse
problems affecting consumers at auto dealerships, and has been bringing
enforcement actions repeatedly since that time to address them, as
described in the prior Notice and as available at its Web site at
https://www.ftc.gov.\39\
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\38\ See, e.g., FTC, Press Release, Third FTC Roundtable to
Cover Motor Vehicle Leasing Issues, Review Sales, Financing and
Leasing Issues from All of the Roundtables, and Discuss Possible
Next Steps (Oct. 25, 2011) (``Dealer-arranged financing can be a
complicated, opaque process and could potentially involve unfair or
deceptive practices.''), available at https://www.ftc.gov/news-events/press-releases/2011/10/third-ftc-roundtable-cover-motor-vehicle-leasing-issues-review; see also FTC, Public Roundtables:
Protecting Consumers in the Sale and Leasing of Motor Vehicles, 76
FR 14014 (Mar. 15, 2011), available at https://www.gpo.gov/fdsys/pkg/FR-2011-03-15/pdf/2011-5873.pdf.
\39\ Indeed, these cases include two civil penalty matters filed
in federal court against auto dealers that were previously charged
by the FTC with violating Section 5 of the FTC Act by engaging in
deceptive practices, among other things, and who--after entering
into administrative orders with the Commission--were charged with
violating those orders, again engaging in deceptive practices. See
FTC, Press Releases, FTC Takes Action Against Two Auto Dealership
Chains For Violating 2012 Orders Prohibiting Deceptive Advertising
of Vehicle Costs, Dec. 12, 2014, available at https://www.ftc.gov/news-events/press-releases/2014/12/ftc-takes-action-against-two-auto-dealership-chains-violating, and FTC Action: Auto Dealership
Will Pay $80,000 Penalty for Violating 2012 order Prohibiting
Deceptive Advertising of Vehicle Costs, Sept. 18, 2015, available at
https://www.ftc.gov/news-events/press-releases/2015/09/ftc-action-auto-dealership-will-pay-80000-penalty-violating-2012. The dealers
paid $360,000 (Billion) and $80,000 (Ramey). See id.
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The purpose of the survey is to explore broadly consumers'
experiences in the purchase and financing process of their automobiles;
as indicated, no decision has been made about what initiatives would be
appropriate as an outgrowth of the process because the survey itself
has not occurred. As noted above, the survey is qualitative; therefore,
its size or structure is not designed to be representative of the
population. Steering of respondents will be avoided; the survey is
broadly explorative of the auto buying and financing process and
consumers' experiences at the dealership. Additional information about
survey topics, including about the review of consumers' documents,
appears above. The survey focuses on entities and activities over which
the agency has jurisdiction, namely auto dealerships and their
financing practices--not third party financing from banks (or federal
credit unions) over which the FTC does not have jurisdiction.\40\ The
survey will be racially diverse and include participants from both
sexes--as these various consumers may offer information about differing
experiences at dealerships where consumers have purchased and financed
vehicles.\41\ The results of the study will be used to inform and
provide insights to the FTC regarding consumer understanding of the
automobile purchasing and financing process at the dealership. The FTC
has not determined whether it will publish a report on this matter.
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\40\ See, e.g., 15 U.S.C. 45(a).
\41\ The Commission generally does not expect to redact
information from consumers' documents about the names and locations
of dealerships. However, to the extent that individual consumers' or
dealers' information such as account numbers, Social Security
numbers, or Taxpayer ID numbers are contained on these documents,
such information will be redacted from information provided to the
FTC. The survey will utilize rigorous protections for privacy and
security of consumer information.
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National Independent Dealers Association (``NIADA''): This
organization stated that the survey's results will not be generalizable
to the U.S. population, and thus it does not believe its costs are
warranted. The comment stated that the survey was duplicative of the
prior FTC roundtables. As noted above, the survey will be qualitative,
and is not duplicative of prior roundtables because it focuses on
consumers' individual experiences and the process of purchasing and
financing automobiles

[[Page 63185]]

at dealerships, including through a review of their documents. Thus,
the survey will provide new information in this area, which involves a
significant and costly financial transaction for most consumers. The
FTC believes the information will be useful to the Commission, as it
continues striving to address issues in the important area of auto
purchases and financing at dealerships.
Syracuse University School of Law Legal Clinic: This comment
provided information regarding problems affecting consumers in the auto
financing area, and suggested that regulation in this area would
protect consumers. It stated that dealers use high-pressure tactics to
force people into vehicles they cannot afford, that some vehicles
involve warranties and other costly additional items, and that dealers
routinely falsify documents to finance the deals. The comment provided
several examples of consumers who have experienced specific problems
with auto dealerships. The FTC appreciates this information, as it is
helpful to know about issues in the marketplace given that we are
focused on protecting consumers in this area.
Eleven Additional Individuals: \42\ Each of these comments raised
specific problems that the individuals or consumers, or others for whom
they provided the FTC information, had encountered with auto
dealerships.\43\ They described a variety of problems that the
consumers experienced, including but not limited to: Changing offers at
the dealership for financing after the consumer had responded to a
specific ad; dealers that sold cars on terms beyond the consumers'
circumstances or ability to pay; dealerships that convinced the
consumer to accept dealer-financing that was later declined to be
finalized; misrepresentations by dealers to sell vehicles; dealer
financing of ``back-end products'' like warranties, GAP policies and
wheel protection; and problems in used car sales and trade-ins. The FTC
appreciates this information regarding specific issues consumers face
in the auto buying marketplace because we are focused on protecting
consumers in this area.
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\42\ These comments are: Wilson #633-00017; Prohaska #633-00012;
Burton #633-00010; Mandola #633-00008; Dawson #633-00009; Leech
#633-00005; Aragon #633-00006; Johnson #633-00007; Sloan #633-00004;
and Sutton #633-00002, available at https://www.ftc.gov/policy/public-comments/initiative-633.
\43\ For example, one mother commented regarding the experience
of her son who has learning disabilities, in connection with an auto
dealership where he went to claim a ``scratch-off prize'' that he
thought he had won in response to a flyer that he received in the
mail. See Sloan #633-00004, available https://www.ftc.gov/policy/public-comments/initiative-633.
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IV. Request for Comment

Pursuant to the OMB regulations, 5 CFR part 1320, that implement
the PRA, the Commission is providing this second opportunity for public
comment. In addition to inviting comment on the practical utility of
the proposed survey, accuracy of the FTC's associated PRA burden
estimates, ways to enhance the information to be collected and to
minimize burden, the FTC seeks comments on the proposed survey
methodology and specific issues or questions that should be included in
the interview process.
You can file a comment online or on paper. For the Commission to
consider your comment, we must receive it on or before October 14,
2016. Write ``Auto Buyer Consumer Survey, Project No. P154800'' on your
comment. Your comment--including your name and your state--will be
placed on the public record of this proceeding, including to the extent
practicable, on the public Commission Web site, at https://www.ftc.gov/os/publiccomments.shtm. As a matter of discretion, the Commission tries
to remove individuals' home contact information from comments before
placing them on the Commission Web site.
Because your comment will be made public, you are solely
responsible for making sure that your comment does not include any
sensitive personal information, like anyone's Social Security number,
date of birth, driver's license number or other state identification
number or foreign country equivalent, passport number, financial
account number, or credit or debit card number. You are also solely
responsible for making sure that your comment does not include any
sensitive health information, like medical records or other
individually identifiable health information. In addition, do not
include any ``[t]rade secret or any commercial or financial information
which is . . . privileged or confidential,'' as provided in Section
6(f) of the FTC Act, 15 U.S.C. 46(f), and FTC Rule 4.10(a)(2), 16 CFR
4.10(a)(2). In particular, do not include competitively sensitive
information such as costs, sales statistics, inventories, formulas,
patterns, devices, manufacturing processes, or customer names.
If you want the Commission to give your comment confidential
treatment, you must file it in paper form, with a request for
confidential treatment, and you have to follow the procedure explained
in FTC Rule 4.9(c), 16 CFR 4.9(c).\44\ Your comment will be kept
confidential only if the FTC General Counsel or the General Counsel's
designee grants your request in accordance with the law and the public
interest.
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\44\ In particular, the written request for confidential
treatment that accompanies the comment must include the factual and
legal basis for the request, and must identify the specific portions
of the comment to be withheld from the public record. See FTC Rule
4.9(c), 16 CFR 4.9(c).
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Postal mail addressed to the Commission is subject to delay due to
heightened security screening. As a result, we encourage you to submit
your comments online. To make sure that the Commission considers your
online comment, you must file it at https://ftcpublic.commentworks.com/ftc/autobuyersurveypra2, by following the instructions on the web-based
form. When this Notice appears at https://www.regulations.gov/#!home,
you also may file a comment through that Web site.
If you prefer to file your comment on paper, write ``Auto Buyer
Consumer Survey, Project No. P154800'' on your comment and on the
envelope and mail or deliver your comment to the following address:
Federal Trade Commission, Office of the Secretary, 600 Pennsylvania
Avenue NW., Suite CC-5610 (Annex J), Washington, DC 20580, or deliver
your comment to the following address: Federal Trade Commission, Office
of the Secretary, Constitution Center, 400 7th Street SW., 5th Floor,
Suite 5610 (Annex J), Washington, DC 20024. If possible, submit your
paper comment to the Commission by courier or overnight service.
Comments on the information collection requirements subject to
review under the PRA should also be submitted to OMB. If sent by U.S.
mail, they should be addressed to: Office of Information and Regulatory
Affairs, Office of Management and Budget, Attention: Desk Officer for
the Federal Trade Commission, New Executive Office Building, Docket
Library, Room 10102, 725 17th Street NW., Washington, DC 20503.
Comments sent to OMB by U.S. postal mail, however, are subject to
delays due to heightened security precautions. Thus, comments instead
should be sent by facsimile to (202) 395-5806.
Visit the Commission Web site at https://www.ftc.gov to read this
Notice and the news release describing it. The FTC Act and other laws
that the Commission administers permit the collection of public
comments to consider and use in this proceeding as appropriate. The
Commission will

[[Page 63186]]

consider all timely and responsive public comments that it receives on
or before [30 days from Federal Register date of publication]. For
information on the Commission's privacy policy, including routine uses
permitted by the Privacy Act, see https://www.ftc.gov/ftc/privacy.htm.

David C. Shonka,
Acting General Counsel.
[FR Doc. 2016-22106 Filed 9-13-16; 8:45 am]
BILLING CODE 6750-01-P

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