Agency Information Collection Activities: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery; Reinstatement, Without Change; Comment Request; OMB Control No. 1653-0050, 10267-10268 [2016-04253]

Agencies

• DEPARTMENT OF HOMELAND SECURITY
• U.s. Immigration and Customs Enforcement

[Federal Register Volume 81, Number 39 (Monday, February 29, 2016)]
[Notices]
[Pages 10267-10268]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-04253]


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DEPARTMENT OF HOMELAND SECURITY

U.S. Immigration and Customs Enforcement


Agency Information Collection Activities: Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery; 
Reinstatement, Without Change; Comment Request; OMB Control No. 1653-
0050

AGENCY: U.S. Immigration and Customs Enforcement, Department of 
Homeland Security.

[[Page 10268]]


ACTION: 60-Day notice.

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SUMMARY: The Department of Homeland Security, U.S. Immigration and 
Customs Enforcement (USICE) will be submitting the following 
information collection request for review and clearance in accordance 
with the Paperwork Reduction Act of 1995. The information collection is 
published in the Federal Register to obtain comments regarding the 
nature of the information collection, the categories of respondents, 
the estimated burden (i.e. the time, effort, and resources used by the 
respondents to respond), and the estimated cost to the respondent.

DATES: Comments are encouraged and will be accepted for 60 days until 
April 29, 2016.

ADDRESSES: Written comments and suggestions regarding items contained 
in this notice and especially with regard to the estimated public 
burden and associated response time should be directed to the 
Department of Homeland Security (DHS), Scott Elmore, Forms Manager, 
U.S. Immigrations and Customs Enforcement, 801 I Street NW., Mailstop 
5800, Washington, DC 20536-5800.

SUPPLEMENTARY INFORMATION: 
    Written comments and suggestions from the public and affected 
agencies concerning the proposed collection of information should 
address one or more of the following four points:
    (1) Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agencies estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submission of responses.

Overview of This Information Collection

    (1) Type of Information Collection: Reinstatement of a Discontinued 
Information Collection.
    (2) Title of the Form/Collection: Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery.
    (3) Agency form number, if any, and the applicable component of the 
Department of Homeland Security sponsoring the collection: U.S. 
Immigration and Customs Enforcement.
    (4) Affected public who will be asked or required to respond, as 
well as a brief abstract: Primary: Individuals or Households; Farms; 
Business or other for-profit; Not-for-profit institutions; State, local 
or Tribal governments; The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management. Feedback collected under this generic clearance 
will provide useful information, but it will not yield data that can be 
generalized to the overall population. This type of generic clearance 
for qualitative information will not be used for quantitative 
information collections that are designed to yield reliably actionable 
results, such as monitoring trends over time or documenting program 
performance. Such data uses require more rigorous designs that address: 
The target population to which generalizations will be made, the 
sampling frame, the sample design (including stratification and 
clustering), the precision requirements or power calculations that 
justify the proposed sample size, the expected response rate, methods 
for assessing potential nonresponse bias, the protocols for data 
collection, and any testing procedures that were or will be undertaken 
prior fielding the study. Depending on the degree of influence the 
results are likely to have, such collections may still be eligible for 
submission for other generic mechanisms that are designed to yield 
quantitative results.
    (5) An estimate of the total number of respondents and the amount 
of time estimated for an average respondent to respond: 139,587 
responses at 5 minutes (0.0833 hours) per response.
    (6) An estimate of the total public burden (in hours) associated 
with the collection: 11,586 annual burden hours.

     Dated: February 23, 2016.
Scott Elmore,
Program Manager, Forms Management Office, Office of the Chief 
Information Officer, U.S. Immigration and Customs Enforcement, 
Department of Homeland Security.
[FR Doc. 2016-04253 Filed 2-26-16; 8:45 am]
 BILLING CODE 9111-28-P