Agency Information Collection Activities; Extension of a Currently-Approved Information Collection Request: Information Technology Services Survey Portal Customer Satisfaction Assessment (formerly COMPASS Portal Consumer Satisfaction Assessment), 8121-8122 [2016-03180]

Download as PDF Federal Register / Vol. 81, No. 31 / Wednesday, February 17, 2016 / Notices III. Docket Information FMCSA plans to put a record of this meeting in the docket for this notice. The Agency requests that ELD providers and members of the public who cannot participate in this online listening session submit written comments to the docket as soon as practicable. FMCSA plans to docket any written materials it receives during the meeting. Issued on: February 5, 2016. Kelly Regal, Associate Administrator Office of Research and Information Technology. [FR Doc. 2016–03181 Filed 2–16–16; 8:45 am] BILLING CODE 4910–EX–P DEPARTMENT OF TRANSPORTATION Federal Motor Carrier Safety Administration [Docket No. FMCSA–2015–0332] Agency Information Collection Activities; Extension of a CurrentlyApproved Information Collection Request: Information Technology Services Survey Portal Customer Satisfaction Assessment (formerly COMPASS Portal Consumer Satisfaction Assessment) Federal Motor Carrier Safety Administration (FMCSA), DOT. ACTION: Notice and request for comments. AGENCY: In accordance with the Paperwork Reduction Act of 1995, FMCSA announces its plan to submit the Information Collection Request (ICR) described below to the Office of Management and Budget (OMB) for its review and approval and invites public comment. The collection involves an extension to a currently-approved ICR, and includes the assessment of FMCSA’s strategic decision to integrate its Information Technology (IT) with its business processes using portal technology to consolidate its systems and databases through the FMCSA Information Technology Services Survey modernization initiative. The information to be collected will be used to assess the satisfaction of Federal, State, and industry customers with the FMCSA Information Technology Services Survey Portal. The name of the ‘‘COMPASS Portal Customer Satisfaction Assessment,’’ ICR was previously changed to ‘‘Information Technology Services Survey Portal Customer Satisfaction Assessment,’’ to reflect the need for a broader term than ‘‘COMPASS’’ for the portal. On October 27, 2015, FMCSA published a Federal asabaliauskas on DSK5VPTVN1PROD with NOTICES SUMMARY: VerDate Sep<11>2014 19:05 Feb 16, 2016 Jkt 238001 Register notice (80 FR 65847) allowing for a 60-day comment period on this ICR. The agency received no comments in response to that notice. DATES: Please send your comments to this notice by March 18, 2016. OMB must receive your comments by this date to act quickly on the ICR. ADDRESSES: All comments should reference Federal Docket Management System (FDMS) Docket Number FMCSA–2015–0332. Interested persons are invited to submit written comments on the proposed information collection to the Office of Information and Regulatory Affairs, Office of Management and Budget. Comments should be addressed to the attention of the Desk Officer, Department of Transportation/Federal Motor Carrier Safety Administration, and sent via electronic mail to oira_submission@ omb.eop.gov, faxed to (202) 395–6974, or mailed to the Office of Information and Regulatory Affairs, Office of Management and Budget, Docket Library, Room 10102, 725 17th Street NW., Washington, DC 20503. FOR FURTHER INFORMATION CONTACT: Ms. Katherine Cooper, Department of Transportation, Federal Motor Carrier Safety Administration, West Building 6th Floor, 1200 New Jersey Avenue SE., Washington, DC 20590. Telephone: 202–366–3843 email: katherine.cooper@ dot.gov. SUPPLEMENTARY INFORMATION: Title: Information Technology Services Survey Portal Customer Satisfaction Assessment. OMB Control Number: 2126–0042. Type of Request: Extension of the currently-approved information collection request. Respondents: Federal, State, and industry customers/users. Estimated Number of Respondents: 3,392. Estimated Time per Response: Five (5) minutes. Expiration Date: 05/31/2016. Frequency of Response: 4 times per year. Estimated Total Annual Burden: 283 hours [91 hours (273 industry user respondents × 5 minutes/60 minutes to complete survey × 4 times per year) + 192 hours (575 Federal and State government respondents × 5 minutes/60 minutes to complete survey × 4 times per year) = 283]. Background Title II, section 207 of the EGovernment Act of 2002 requires Government agencies to improve the methods by which government information, including information on PO 00000 Frm 00088 Fmt 4703 Sfmt 4703 8121 the Internet, is organized, preserved, and made accessible to the public. To meet this goal, FMCSA plans to provide a survey on the FMCSA Portal, allowing users to assess its functionality. This functionality includes the capability for Federal, State, and industry users to access the Agency’s existing safety IT systems with a single set of credentials and have easy access to safety data about the companies that do business with FMCSA. The Information Technology program will also focus on improving the accuracy of data to help ensure information, such as carrier name and address, is valid and reliable. FMCSA’s legacy information systems are currently operational. However, having many stand-alone systems has led to data quality concerns, a need for excessive IDs and passwords, and significant operational and maintenance costs. Integrating our information technologies with our business processes will, in turn, improve our operations considerably, particularly in terms of data quality, ease of use, and a reduction of maintenance costs. In early 2007, FMCSA’s Information Technology program launched a series of releases of a new FMCSA Portal to its Federal, State and industry customers. Over the coming years, more than 15 releases are planned. These releases will use portal technology to fuse and provide numerous services and functions via a single user interface and provide tailored services that seek to meet the needs of specific constituencies within our customer universe. The FMCSA Information Technology Services Survey Portal will entail considerable expenditure of Federal Government dollars over the years and will fundamentally impact the nature of the relationship between the Agency and its Federal, State, and industry customers. Consequently, the Agency intends to conduct regular and ongoing assessments of customer satisfaction with the Information Technology Services Survey. The primary purposes of this assessment are to: • Determine the extent to which the FMCSA Portal functionality continues to meet the needs of Agency customers; • Identify and prioritize additional modifications; and • Determine the extent that the FMCSA Portal has impacted FMCSA’s relationships with its main customer groups. The assessment will address: • Overall customer satisfaction; • Customer satisfaction against specific items; E:\FR\FM\17FEN1.SGM 17FEN1 8122 Federal Register / Vol. 81, No. 31 / Wednesday, February 17, 2016 / Notices • Performance of systems integrator against agreed-upon objectives; • Desired adjustments and modifications to systems; • Demonstrated value of investment to FMCSA and DOT; • Items about the FMCSA Portal that customers like best; and • Customer ideas for making the FMCSA Portal better. Public Comments Invited: You are asked to comment on any aspect of this information collection, including: (1) Whether the proposed collection is necessary for the agency to perform its mission; (2) the accuracy of the estimated burden; (3) ways for the FMCSA to enhance the quality, usefulness, and clarity of the collected information; and (4) ways that the burden could be minimized without reducing the quality of the collected information. Issued under the authority of 49 CFR 1.87 on: February 5, 2016. G. Kelly Regal, Associate Administrator for Office of Research and Information Technology. [FR Doc. 2016–03180 Filed 2–16–16; 8:45 am] BILLING CODE 4910–EX–P DEPARTMENT OF TRANSPORTATION Federal Motor Carrier Safety Administration [Docket No. FMCSA 2015–0508] Agency Information Collection Activities; Extension of a Currently Approved Collection: Driver Qualification Files Federal Motor Carrier Safety Administration (FMCSA), DOT. ACTION: Notice and request for comments. AGENCY: In accordance with the Paperwork Reduction Act of 1995, FMCSA announces its plan to submit the Information Collection Request (ICR) described below to the Office of Management and Budget (OMB) for its review and approval, and invites public comment. The Agency’s regulations pertaining to the qualification of operators of commercial motor vehicles (CMVs) are unchanged and impose no increased information-collection (IC) burden on individual drivers and motor carriers. However, the Agency increases its estimate of the total IC burden of these regulations because both the number of CMV drivers and the frequency of their hiring have increased since the Agency’s 2012 estimate of this burden. asabaliauskas on DSK5VPTVN1PROD with NOTICES SUMMARY: VerDate Sep<11>2014 19:05 Feb 16, 2016 Jkt 238001 We must receive your comments on or before April 18, 2016. ADDRESSES: You may submit comments identified by Federal Docket Management System Number FMCSA2015–0508 using any of the following methods: • Federal eRulemaking Portal: http:// www.regulations.gov. Follow the online instructions for submitting comments. • Fax: 1–202–493–2251. • Mail: Docket Management Facility; U.S. Department of Transportation, 1200 New Jersey Avenue SE., West Building, Ground Floor, Room W12–140, 20590– 0001. • Hand Delivery or Courier: West Building, Ground Floor, Room W12– 140, 1200 New Jersey Avenue SE., Washington, DC between 9 a.m. and 5 p.m., e.t., Monday through Friday, except Federal holidays. • Instructions: All submissions must include the Agency name and docket number. For detailed instructions on submitting comments and additional information on the exemption process, see the Public Participation heading below. Note that all comments received will be posted without change to http://www.regulations.gov, including any personal information provided. Please see the Privacy Act heading below. • Docket: For access to the docket to read background documents or comments received, go to http:// www.regulations.gov, and follow the online instructions for accessing the dockets, or go to the street address listed above. • Privacy Act: In accordance with 5 U.S.C. 553(c), DOT solicits comments from the public to better inform its rulemaking process. DOT posts these comments, without edit, including any personal information the commenter provides, to www.regulations.gov, as described in the system of records notice (DOT/ALL–14 FDMS), which can be reviewed at www.dot.gov/privacy. • Public Participation: The Federal eRulemaking Portal is available 24 hours each day, 365 days each year. You can obtain electronic submission and retrieval help and guidelines under the ‘‘help’’ section of the Federal eRulemaking Portal Web site. If you want us to notify you that we received your comments, please include a selfaddressed, stamped envelope or postcard, or print the acknowledgement page that appears after submitting comments online. Comments received after the comment closing date will be included in the docket and will be considered to the extent practicable. FOR FURTHER INFORMATION CONTACT: Mr. Robert F. Schultz, FMCSA Driver and DATES: PO 00000 Frm 00089 Fmt 4703 Sfmt 4703 Carrier Operations Division, Department of Transportation, FMCSA, West Building 6th Floor, 1200 New Jersey Avenue SE., Washington, DC, 20590. Telephone: 202–366–4325. Email: MCPSD@dot.gov. SUPPLEMENTARY INFORMATION: Background The Motor Carrier Safety Act of 1984 [Pub.L. 98–554, Title II, 98 Stat. 2834 (October 30, 1984)] requires the Secretary of Transportation to issue regulations pertaining to commercial motor vehicle (CMV) safety. These regulations are also issued under the authority provided by 49 U.S.C. 504, 31133, 31136, and 31502. Part 391 of volume 49 of the Code of Federal Regulations contains the minimum qualifications of drivers of CMVs in interstate commerce. Motor carriers may not require or permit an unqualified driver to operate a CMV. The foremost proof of driver qualification is the information that part 391 requires be collected and maintained in the driver qualification file (DQ file). Motor carriers must obtain this information from sources specified in the regulations (49 CFR 391.51). These include the driver, previous employers of the driver, and officials of the State of driver licensure. Motor carriers are not required to forward driver qualification information to FMCSA, but must maintain the information in a DQ file. The DQ file of each driver must be made available to State and Federal safety investigators on demand. The Agency is asking OMB to approve FMCSA’s revised estimate of the paperwork burden imposed by its DQ file regulations. The regulations have not been amended; the informationcollection (IC) burden imposed on individual drivers and motor carriers by the regulations is unchanged. However, the Agency has increased its estimate of the total IC burden of the DQ-file regulations because both the number of CMV drivers and the turnover rate in their hiring have increased since the Agency’s 2012 estimate of this burden. The increase in the number of CMV drivers is partly the result of the Agency being directed by OMB to include intrastate as well as interstate drivers in the population of drivers incurring an IC burden under the DQ file regulations. The Agency had excluded intrastate drivers from its previous estimate, approved by OMB on July 8, 2013, on the ground that drivers who operate exclusively in intrastate commerce were maintaining DQ files pursuant to State, not Federal, law. Title: Driver Qualification Files. E:\FR\FM\17FEN1.SGM 17FEN1

Agencies

[Federal Register Volume 81, Number 31 (Wednesday, February 17, 2016)]
[Notices]
[Pages 8121-8122]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-03180]


-----------------------------------------------------------------------

DEPARTMENT OF TRANSPORTATION

Federal Motor Carrier Safety Administration

[Docket No. FMCSA-2015-0332]


Agency Information Collection Activities; Extension of a 
Currently-Approved Information Collection Request: Information 
Technology Services Survey Portal Customer Satisfaction Assessment 
(formerly COMPASS Portal Consumer Satisfaction Assessment)

AGENCY: Federal Motor Carrier Safety Administration (FMCSA), DOT.

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FMCSA 
announces its plan to submit the Information Collection Request (ICR) 
described below to the Office of Management and Budget (OMB) for its 
review and approval and invites public comment. The collection involves 
an extension to a currently-approved ICR, and includes the assessment 
of FMCSA's strategic decision to integrate its Information Technology 
(IT) with its business processes using portal technology to consolidate 
its systems and databases through the FMCSA Information Technology 
Services Survey modernization initiative. The information to be 
collected will be used to assess the satisfaction of Federal, State, 
and industry customers with the FMCSA Information Technology Services 
Survey Portal. The name of the ``COMPASS Portal Customer Satisfaction 
Assessment,'' ICR was previously changed to ``Information Technology 
Services Survey Portal Customer Satisfaction Assessment,'' to reflect 
the need for a broader term than ``COMPASS'' for the portal. On October 
27, 2015, FMCSA published a Federal Register notice (80 FR 65847) 
allowing for a 60-day comment period on this ICR. The agency received 
no comments in response to that notice.

DATES: Please send your comments to this notice by March 18, 2016. OMB 
must receive your comments by this date to act quickly on the ICR.

ADDRESSES: All comments should reference Federal Docket Management 
System (FDMS) Docket Number FMCSA-2015-0332. Interested persons are 
invited to submit written comments on the proposed information 
collection to the Office of Information and Regulatory Affairs, Office 
of Management and Budget. Comments should be addressed to the attention 
of the Desk Officer, Department of Transportation/Federal Motor Carrier 
Safety Administration, and sent via electronic mail to 
oira_submission@omb.eop.gov, faxed to (202) 395-6974, or mailed to the 
Office of Information and Regulatory Affairs, Office of Management and 
Budget, Docket Library, Room 10102, 725 17th Street NW., Washington, DC 
20503.

FOR FURTHER INFORMATION CONTACT: Ms. Katherine Cooper, Department of 
Transportation, Federal Motor Carrier Safety Administration, West 
Building 6th Floor, 1200 New Jersey Avenue SE., Washington, DC 20590. 
Telephone: 202-366-3843 email: katherine.cooper@dot.gov.

SUPPLEMENTARY INFORMATION:
    Title: Information Technology Services Survey Portal Customer 
Satisfaction Assessment.
    OMB Control Number: 2126-0042.
    Type of Request: Extension of the currently-approved information 
collection request.
    Respondents: Federal, State, and industry customers/users.
    Estimated Number of Respondents: 3,392.
    Estimated Time per Response: Five (5) minutes.
    Expiration Date: 05/31/2016.
    Frequency of Response: 4 times per year.
    Estimated Total Annual Burden: 283 hours [91 hours (273 industry 
user respondents x 5 minutes/60 minutes to complete survey x 4 times 
per year) + 192 hours (575 Federal and State government respondents x 5 
minutes/60 minutes to complete survey x 4 times per year) = 283].

Background

    Title II, section 207 of the E-Government Act of 2002 requires 
Government agencies to improve the methods by which government 
information, including information on the Internet, is organized, 
preserved, and made accessible to the public. To meet this goal, FMCSA 
plans to provide a survey on the FMCSA Portal, allowing users to assess 
its functionality. This functionality includes the capability for 
Federal, State, and industry users to access the Agency's existing 
safety IT systems with a single set of credentials and have easy access 
to safety data about the companies that do business with FMCSA. The 
Information Technology program will also focus on improving the 
accuracy of data to help ensure information, such as carrier name and 
address, is valid and reliable.
    FMCSA's legacy information systems are currently operational. 
However, having many stand-alone systems has led to data quality 
concerns, a need for excessive IDs and passwords, and significant 
operational and maintenance costs. Integrating our information 
technologies with our business processes will, in turn, improve our 
operations considerably, particularly in terms of data quality, ease of 
use, and a reduction of maintenance costs.
    In early 2007, FMCSA's Information Technology program launched a 
series of releases of a new FMCSA Portal to its Federal, State and 
industry customers. Over the coming years, more than 15 releases are 
planned. These releases will use portal technology to fuse and provide 
numerous services and functions via a single user interface and provide 
tailored services that seek to meet the needs of specific 
constituencies within our customer universe.
    The FMCSA Information Technology Services Survey Portal will entail 
considerable expenditure of Federal Government dollars over the years 
and will fundamentally impact the nature of the relationship between 
the Agency and its Federal, State, and industry customers. 
Consequently, the Agency intends to conduct regular and ongoing 
assessments of customer satisfaction with the Information Technology 
Services Survey.
    The primary purposes of this assessment are to:
     Determine the extent to which the FMCSA Portal 
functionality continues to meet the needs of Agency customers;
     Identify and prioritize additional modifications; and
     Determine the extent that the FMCSA Portal has impacted 
FMCSA's relationships with its main customer groups.
    The assessment will address:
     Overall customer satisfaction;
     Customer satisfaction against specific items;

[[Page 8122]]

     Performance of systems integrator against agreed-upon 
objectives;
     Desired adjustments and modifications to systems;
     Demonstrated value of investment to FMCSA and DOT;
     Items about the FMCSA Portal that customers like best; and
     Customer ideas for making the FMCSA Portal better.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including: (1) Whether the proposed 
collection is necessary for the agency to perform its mission; (2) the 
accuracy of the estimated burden; (3) ways for the FMCSA to enhance the 
quality, usefulness, and clarity of the collected information; and (4) 
ways that the burden could be minimized without reducing the quality of 
the collected information.

    Issued under the authority of 49 CFR 1.87 on: February 5, 2016.
G. Kelly Regal,
Associate Administrator for Office of Research and Information 
Technology.
[FR Doc. 2016-03180 Filed 2-16-16; 8:45 am]
 BILLING CODE 4910-EX-P