Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 7532-7533 [2016-02800]

Agencies

• DEPARTMENT OF ENERGY
• Energy Information Administration

[Federal Register Volume 81, Number 29 (Friday, February 12, 2016)]
[Notices]
[Pages 7532-7533]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-02800]


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DEPARTMENT OF ENERGY

Energy Information Administration


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: U.S. Energy Information Administration (EIA), Department of 
Energy.

ACTION: 30-Day Notice of Submission of Information Collection Approval 
from the Office of Management and Budget and Request for Comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, EIA has 
submitted a Generic Information Collection Request (Generic ICR): 
``Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery''' to OMB for approval under the Paperwork 
Reduction Act (PRA) (44 U.S.C. 3501 et. seq.).

DATES: Comments must be submitted by March 14, 2016.

ADDRESSES: Written comments may be submitted to:

DOE Desk Officer, Office of Information and Regulatory Affairs, Office 
of Management and Budget, New Executive Office Building, Room 10102, 
735 17th Street, NW., Washington, DC 20503.

and to

Jacob Bournazian, Energy Information Administration, 1000 Independence 
Avenue SW., Washington, DC 20585, or by fax at 202-586-0552, or by 
email at jacob.bournazian@eia.gov.

FOR FURTHER INFORMATION CONTACT: Requests for additional information 
should be directed to Jacob Bournazian, U.S. Energy Information 
Administration, 1000 Independence Avenue SW., Washington, DC 20585, 
phone: 202-586-5562, email: jacob.bournazian@eia.gov.

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The proposed information collection activity provides a 
means to collect qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery.
    Qualitative feedback means data that provide useful insights on 
perceptions and opinions, but are not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study. This feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations. This feedback also provides 
an early warning of issues with service, or focuses attention on areas 
where communication, training or changes in operations might improve 
the accuracy of data reported on survey instruments or the delivery of 
products or services. These collections will allow for ongoing, 
collaborative and actionable communications between the agency and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    The 60-day notice was published in the Federal Register of December 
4, 2015; it can be reviewed at https://www.gpo.gov/fdsys/pkg/FR-2015-
12-

[[Page 7533]]

04/pdf/2015-30657.pdf. EIA proposes to reduce the burden hour estimate 
shown in the 60-day notice from 25,000 hours to 15,000 hours to reflect 
current program needs. Below we provide EIA's projected average 
estimates for the next three years:
    Current Actions: New collection of information.
    Type of Review: New Collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of Activities: 150.
    Respondents: 100.
    Annual Responses: 15,000.
    Frequency of Response: Once per request.
    Average Minutes per Response: 60.
    Burden Hours: 15,000.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

    Statutory Authority:  Executive Order (EO) 13571, Streamlining 
Service Delivery and Improving Customer Service.

    Issued in Washington, DC on February 5, 2016.
Nanda Srinivasan,
Director, Office of Survey Development and Statistical Integration, 
U.S. Energy Information Administration.
[FR Doc. 2016-02800 Filed 2-11-16; 8:45 am]
 BILLING CODE 6450-01-P