Agency Information Collection Activities: Proposed Collection; Comment Request-Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 1601-1602 [2016-00505]

Download as PDF Federal Register / Vol. 81, No. 8 / Wednesday, January 13, 2016 / Notices l. Does your system adhere to Schools Interoperability Framework (SIF) standards? m. Please provide a list of data elements captured/stored by your product. For example: 1. Name of the data element 2. Description of the data element 3. Possible values n. Describe the processes/procedures/ steps associated with planning, installation, setup, data import and conversion, data migration, quality assurance, deployment, and roll-out for your product. asabaliauskas on DSK5VPTVN1PROD with NOTICES V. Pricing a. Describe your pricing models relevant to each component of your product. b. Is your pricing model based on purchasing the entire product or individual module(s), or is it based on usage/users? c. Describe the upgrade process and cost to upgrade. Jkt 238001 a. What type of technical training do you provide? b. Describe your product’s documentation and in-program help? Audrey Rowe, Administrator, Food and Nutrition Service. [FR Doc. 2016–00504 Filed 1–12–16; 8:45 am] BILLING CODE 3410–30–P Food and Nutrition Service a. Describe your model for providing customer support, including charge/cost structure (e.g., hours of support, levels of support). b. Describe your incident reporting and tracking systems, and the ability for customer staff to access those systems directly. c. List the types of support access that are available (web, email, chat, telephone etc.). d. Describe the communication and escalation processes/protocols in the event of failure, network outages, degraded service, and/or exceeded planned utilization. e. Describe your replication, archival and retrieval processes, including your disaster recovery model. f. Describe the warranty and maintenance plan(s) for your product. Have there been recent upgrades or updates to your product? How often do you typically develop and release upgrades? g. Is your support agreement integrated into the license agreement? h. Describe your understanding and system approach to privacy rules, specifically those related to children and students (Children’s Online Privacy Protection Act, Family Educational Rights and Privacy Act, etc.). i. Describe your process for upgrading your product to meet federal and state regulations. j. Does your product support access through smartphones, tablets, laptops etc.? 16:59 Jan 12, 2016 VI. Training DEPARTMENT OF AGRICULTURE IV. Customer Support, Maintenance and Security VerDate Sep<11>2014 d. List any additional pricing/cost information that would be useful to evaluate the affordability of the product. Agency Information Collection Activities: Proposed Collection; Comment Request—Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Food and Nutrition Service, USDA. ACTION: Notice. AGENCY: The Food and Nutrition Service (FNS), as part of its continuing effort to reduce paperwork and respondent burden, invites the general public to comment on the ‘‘Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery ’’ for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et seq.). This collection is being developed as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on service delivery. This notice announces our intent to submit this ‘‘fast track’’ collection to the Office of Management and Budget (OMB) for approval and to solicit comments on specific aspects for the proposed information collection. DATES: Written comments must be received on or before March 14, 2016. ADDRESSES: Comments are invited on: (1) Whether the proposed collection of information is necessary for the proper performance of the Agency’s functions, including whether the information will have practical utility; (2) the accuracy of the Agency’s estimate of the proposed information collection burden, including the validity of the methodology and assumptions used; (3) ways to enhance the quality, utility and clarity of the information to be collected; and (4) ways to minimize the burden of the collection of information on those who are to respond, including use of appropriate automated, electronic, mechanical, or other SUMMARY: PO 00000 Frm 00004 Fmt 4703 Sfmt 4703 1601 technological collection techniques or other forms of information technology. Comments may be sent to Lynnette Thomas, Planning & Regulatory Affairs Office, Office of Policy Support, 3101 Park Center Drive, Alexandria, VA 22302. Comments will also be accepted through the Federal eRulemaking Portal. Go to http://www.regulations.gov, and follow the online instructions for submitting comments electronically. All responses to this notice will be summarized and included in the request for Office of Management and Budget (OMB) approval. All comments will also become a matter of public record. FOR FURTHER INFORMATION CONTACT: Requests for additional information or copies of this information collection should be directed to Lynnette Thomas, Planning & Regulatory Affairs Office, Office of Policy Support, 3101 Park Center Drive, Alexandria, VA 22302. SUPPLEMENTARY INFORMATION: Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Fast Track). OMB Number: 0584–NEW. Expiration Date: Not Yet Determined. Type of Request: New collection. Abstract: The proposed information collection activity provides a means to garner qualitative customer and stakeholder feedback in an efficient and timely manner. By qualitative feedback we mean, information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population. This feedback will, (1) provide insights into customer or stakeholder perceptions, experiences and expectations, (2) provide an early warning of issues with service and, (3) focus attention on areas where communication, training or changes in operations might improve delivery of products or services. This collection will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. The solicitation of feedback will target areas such as: Timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the quality of service offered to the public. If this information is not collected, vital feedback from customers and stakeholders on the Agency’s services will be unavailable. E:\FR\FM\13JAN1.SGM 13JAN1 asabaliauskas on DSK5VPTVN1PROD with NOTICES 1602 Federal Register / Vol. 81, No. 8 / Wednesday, January 13, 2016 / Notices The Agency will only submit a collection for approval under this generic clearance if it meets the following conditions: • The collections are voluntary; • The collections are low-burden for respondents (based on considerations of total burden hours, total number of respondents, or burden-hours per respondent) and are low-cost for both the respondents and the Federal Government; • The collections are noncontroversial and do not raise issues of concern to other Federal agencies; • Any collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future; • Personally identifiable information (PII) is collected only to the extent necessary and is not retained; • Information gathered will be used only internally for general service improvement and program management purposes and is not intended for release outside of the agency; • Information gathered will not be used for the purpose of substantially informing influential policy decisions; and • Information gathered will yield qualitative information; the collections will not be designed or expected to yield statistically reliable results or used as though the results are generalizable to the population of study. Feedback collected under this generic clearance provides useful information, but it does not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data usage require more rigorous designs that address: The target population to which generalizations will be made, the sampling frame, the sample design (including stratification and clustering), the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential nonresponse bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior to fielding the study. Depending on the degree of influence the results are likely to have, such collections may still be eligible for submission for other generic mechanisms that are designed to yield quantitative results. As a general matter, information collections will not result in any new VerDate Sep<11>2014 16:59 Jan 12, 2016 Jkt 238001 system of records containing privacy information and will not ask questions of a sensitive nature, such as sexual behavior and attitudes, religious beliefs, and other matters that are commonly considered private. Below we provide projected average estimates for the next 3-years: Affected Public: Individuals and Households, Businesses and Organizations, State, Local or Tribal Government. Estimated Number of Respondents: 30,000. Estimated Number of Responses per Respondent: 1. Estimated Annual responses: 30,000. Estimated time per response: 60 minutes. Burden hours: 30,000. Audrey Rowe, Administrator, Food and Nutrition Service. [FR Doc. 2016–00505 Filed 1–12–16; 8:45 am] BILLING CODE 3410–30–P DEPARTMENT OF AGRICULTURE Food and Nutrition Service Agency Information Collection Activities: Proposed Collection; Comment Request—Determining Eligibility for Free and Reduced Price Meals and Free Milk Food and Nutrition Service, USDA. ACTION: Notice. AGENCY: In accordance with the Paperwork Reduction Act of 1995, this notice invites the general public and other public agencies to comment on this information collection. This is a revision of a currently approved collection for determining eligibility for free and reduced price meals and free milk as stated in 7 CFR part 245. These federal requirements affect eligibility under the National School Lunch Program, School Breakfast Program, and the Special Milk Program and are also applicable to the Child and Adult Care Food Program and the Summer Food Service Program when individual eligibility must be established. The current approval for the information collection burden associated with 7 CFR part 245 expires on April 30, 2016. The revisions being requested are primarily adjustments due to updating the number of respondents. DATES: Written comments must be submitted by March 14, 2016. ADDRESSES: Comments are invited on: (a) Whether the proposed collection of information is necessary for the proper performance of the functions of the SUMMARY: PO 00000 Frm 00005 Fmt 4703 Sfmt 4703 agency, including whether the information will have practical utility; (b) the accuracy of the agency’s estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions that were used; (c) ways to enhance the quality, utility, and clarity of the information to be collected; and (d) ways to minimize the burden of collection of information on those who are to respond, including use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology. Comments may be sent to: Sarah Smith-Holmes, Director of Program Monitoring and Operational Support Division, Child Nutrition Programs, Food and Nutrition Service, U.S. Department of Agriculture, 3101 Park Center Drive, Alexandria, Virginia 22302–1594. Comments will also be accepted through the Federal eRulemaking Portal. Go to http:// www.regulations.gov, and follow the online instructions for submitting comments electronically. All responses to this notice will be summarized and included in the request for Office of Management and Budget (OMB) approval, and will become a matter of public record. FOR FURTHER INFORMATION CONTACT: Sarah Smith-Holmes, Director of Program Monitoring and Operational Support Division; Sarah.SmithHolmes@fns.usda.gov. SUPPLEMENTARY INFORMATION: Title: 7 CFR part 245—Determining Eligibility for Free and Reduced Price Meals and Free Milk in Schools. OMB Number: 0584–0026. Expiration Date: April 30, 2016. Type of Request: Revision of a currently approved collection. Abstract: The Food and Nutrition Service administers the National School Lunch Program, the School Breakfast Program, and the Special Milk Program as mandated by the Richard B. Russell National School Lunch Act (NSLA), as amended (42 U.S.C. 1751, et seq.), and the Child Nutrition Act of 1966, as amended (42 U.S.C. 1771, et seq.). Per 7 CFR part 245, schools participating in these meal and milk programs must make free and reduced price meals and free milk available to eligible children. This information collection obtains eligibility information for free and reduced price meals and free milk and also incorporates verification procedures as required to confirm eligibility. The Programs are administered at the State and local educational agency levels and E:\FR\FM\13JAN1.SGM 13JAN1

Agencies

[Federal Register Volume 81, Number 8 (Wednesday, January 13, 2016)]
[Notices]
[Pages 1601-1602]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-00505]


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DEPARTMENT OF AGRICULTURE

Food and Nutrition Service


Agency Information Collection Activities: Proposed Collection; 
Comment Request--Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Food and Nutrition Service, USDA.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: The Food and Nutrition Service (FNS), as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public to comment on the ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery '' for 
approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et 
seq.). This collection is being developed as part of a Federal 
Government-wide effort to streamline the process for seeking feedback 
from the public on service delivery. This notice announces our intent 
to submit this ``fast track'' collection to the Office of Management 
and Budget (OMB) for approval and to solicit comments on specific 
aspects for the proposed information collection.

DATES: Written comments must be received on or before March 14, 2016.

ADDRESSES: Comments are invited on: (1) Whether the proposed collection 
of information is necessary for the proper performance of the Agency's 
functions, including whether the information will have practical 
utility; (2) the accuracy of the Agency's estimate of the proposed 
information collection burden, including the validity of the 
methodology and assumptions used; (3) ways to enhance the quality, 
utility and clarity of the information to be collected; and (4) ways to 
minimize the burden of the collection of information on those who are 
to respond, including use of appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.
    Comments may be sent to Lynnette Thomas, Planning & Regulatory 
Affairs Office, Office of Policy Support, 3101 Park Center Drive, 
Alexandria, VA 22302. Comments will also be accepted through the 
Federal eRulemaking Portal. Go to http://www.regulations.gov, and 
follow the online instructions for submitting comments electronically.
    All responses to this notice will be summarized and included in the 
request for Office of Management and Budget (OMB) approval. All 
comments will also become a matter of public record.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of this information collection should be directed to Lynnette 
Thomas, Planning & Regulatory Affairs Office, Office of Policy Support, 
3101 Park Center Drive, Alexandria, VA 22302.

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery (Fast Track).
    OMB Number: 0584-NEW.
    Expiration Date: Not Yet Determined.
    Type of Request: New collection.
    Abstract: The proposed information collection activity provides a 
means to garner qualitative customer and stakeholder feedback in an 
efficient and timely manner. By qualitative feedback we mean, 
information that provides useful insights on perceptions and opinions, 
but are not statistical surveys that yield quantitative results that 
can be generalized to the population. This feedback will, (1) provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, (2) provide an early warning of issues with service and, 
(3) focus attention on areas where communication, training or changes 
in operations might improve delivery of products or services. This 
collection will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.

[[Page 1602]]

    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data usage require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    Below we provide projected average estimates for the next 3-years:
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Estimated Number of Respondents: 30,000.
    Estimated Number of Responses per Respondent: 1.
    Estimated Annual responses: 30,000.
    Estimated time per response: 60 minutes.
    Burden hours: 30,000.

Audrey Rowe,
Administrator, Food and Nutrition Service.
[FR Doc. 2016-00505 Filed 1-12-16; 8:45 am]
 BILLING CODE 3410-30-P