Information Collection Request; Generic Clearance for the Collection of Qualitative Customer Feedback on the Farm Service Agency Service Delivery, 32929-32930 [2015-14183]
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32929
Notices
Federal Register
Vol. 80, No. 111
Wednesday, June 10, 2015
This section of the FEDERAL REGISTER
contains documents other than rules or
proposed rules that are applicable to the
public. Notices of hearings and investigations,
committee meetings, agency decisions and
rulings, delegations of authority, filing of
petitions and applications and agency
statements of organization and functions are
examples of documents appearing in this
section.
DEPARTMENT OF AGRICULTURE
Farm Service Agency
Information Collection Request;
Generic Clearance for the Collection of
Qualitative Customer Feedback on the
Farm Service Agency Service Delivery
Farm Service Agency.
Notice; request for comments.
AGENCY:
ACTION:
In accordance with the
Paperwork Reduction Act of 1995, the
Farm Service Agency (FSA) is
requesting comments from all interested
individuals and organizations on a new
information collection associated with
the Generic Clearance for the Collection
of Qualitative Customer Feedback on
FSA Service Delivery. This is a
relatively new option for approval that
will streamline the timing to implement
certain types of surveys and related
collection of information. FSA will use
the approval to cover the instruments of
collection (such as a survey, a window
pop-up survey, a focus group, or a
comment card) to get customer feedback
on FSA service delivery for various
programs. This request for approval
broadly addresses FSA’s need for
information about what our customers
think of our services so that we can
improve service delivery; specific
information collection activities will be
incorporated into the approval as the
need for the information is identified.
For example, when we implement a
new program and provide information
about the services for the program on
our Web site, we may provide a
voluntary customer service
questionnaire about how well the
program is working for our customers
and specifically within the areas of our
customer service.
DATES: We will consider comments that
we receive by August 10, 2015.
ADDRESSES: We invite you to submit
comments on this notice. In your
comments, include the date, volume,
asabaliauskas on DSK5VPTVN1PROD with NOTICES
SUMMARY:
VerDate Sep<11>2014
16:46 Jun 09, 2015
Jkt 235001
and page number of this issue of the
Federal Register, the OMB control
number and the title of the information
collection. You may submit comments
by any of the following methods:
• Federal eRulemaking Portal: Go to
https://www.regulations.gov. Follow the
online instructions for submitting
comments.
• Mail: Mary Ann Ball, USDA, Farm
Service Agency, Room 3754–S, 1400
Independence Ave. SW., Washington,
DC 20250–0572.
You may also send comments to the
Desk Officer for Agriculture, Office of
Information and Regulatory Affairs,
Office of Management and Budget,
Washington, DC 20503.
Copies of the information collection
may be requested by contacting Mary
Ann Ball at the above address.
FOR FURTHER INFORMATION CONTACT:
Mary Ann Ball, (202) 720–4283.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the
Collection of Qualitative Customer
Feedback on Farm Service Agency
Service Delivery.
OMB Control Number: 0560–XXXX.
Type of Request: New.
Abstract: FSA is proposing a new
information collection that will provide
fast-track approval on feedback
instruments for various FSA programs.
This is a relatively new option for
approval that will streamline the timing
to implement certain types of surveys
and related collection of information.
This notice and related request for
approval lays the foundation for
approving our plans to collect
information to improve service delivery
across all FSA activities. As the need for
a specific information collection activity
is identified, under this fast track
approval process, FSA will be able to
submit the request directly to OMB for
approval and the information for the
information collection and related
burden will be incorporated into the
overall approval. For example, when we
implement a new program and provide
information about the services for the
program on our Web site, we may
provide a voluntary customer service
questionnaire about how well the
program is working for our customers
and specifically within the areas of our
customer service. The information
collection activity provides a means to
gather qualitative customer and
stakeholder feedback in an efficient,
PO 00000
Frm 00001
Fmt 4703
Sfmt 4703
timely manner, and that is consistent
with FSA’s commitment to improving
service delivery. By qualitative
feedback, we mean, information,
generally from customers, that provides
useful insights on perceptions and
opinions based on experiences with
FSA service delivery, but such
information does not include statistical
surveys that yield quantitative results
that can be generalized to the
population. The qualitative feedback
will:
• Provide insights into customer or
stakeholder perceptions, experiences,
and expectations,
• Provide an early warning of issues
with service, and
• Focus attention on areas where
communication, training, or changes in
operations might improve delivery of
products or services.
The collection will allow for ongoing,
collaborative, and actionable
communications between FSA and its
customers and stakeholders. It will also
allow feedback to contribute directly to
the improvement of program
management.
The solicitation of feedback will target
areas such as: Timeliness,
appropriateness, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses
will be assessed to plan and inform
efforts to improve or maintain the
quality of service offered to the public.
If this information is not collected, vital
feedback from customers and
stakeholders on FSA’s services will be
unavailable.
FSA will only submit a collection for
approval under this generic clearance if
it meets the following conditions:
• The collections are voluntary;
• The collections are low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government;
• The collections are noncontroversial and do not raise issues of
concern to other Federal agencies;
• The collections are targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future;
E:\FR\FM\10JNN1.SGM
10JNN1
asabaliauskas on DSK5VPTVN1PROD with NOTICES
32930
Federal Register / Vol. 80, No. 111 / Wednesday, June 10, 2015 / Notices
• Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained;
• Information gathered will be used
only internally for general service
improvement and program management
purposes and is not intended for release
outside of FSA;
• Information gathered will not be
used for the purpose of substantially
informing influential policy decisions;
and
• Information gathered will yield
qualitative information; the collections
will not be designed or expected to
yield statistically reliable results or used
as though the results are generalizable to
the population of study.
Feedback collected under this generic
clearance will provide useful qualitative
information. It will not yield data that
can be generalized to the overall
population. The qualitative information
will not be used for quantitative
information collections that are
designed to yield reliably actionable
results, such as monitoring trends over
time or documenting program
performance. Such data usage requires
more rigorous designs that address: The
target population to which
generalizations will be made, the
sampling frame, the sample design
(including stratification and clustering),
the precision requirements or power
calculations that justify the proposed
sample size, the expected response rate,
methods for assessing potential nonresponse bias, the protocols for data
collection, and any testing procedures
that were or will be undertaken prior to
fielding the study. Depending on the
degree of influence the results are likely
to have, such collections may still be
eligible for submission for other generic
mechanisms that are designed to yield
quantitative results.
As a general matter, information
collections will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
The formula used to calculate the
total burden hours is ‘‘estimated average
time per responses’’ times ‘‘total annual
responses.’’
Estimate of Burden: Public reporting
burden for this information collection is
estimated to average 30 minutes per
response.
Respondents: Individuals and
Households; Businesses; and
Organizations; State; Local, or Tribal
government.
Estimated Number of Respondents:
10,000.
VerDate Sep<11>2014
16:46 Jun 09, 2015
Jkt 235001
Estimated Annual Number of
Responses per Respondent: 1.
Estimated Total Annual Responses.
10,000.
Estimated Average Time per
Response: 30 minutes (0.50 hours).
Estimated Total Annual Burden
Hours on Respondents: 5,000 hours.
We are requesting comments on all
aspects of this information collection to
help us to:
(1) Evaluate whether the proposed
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information will have
practical utility;
(2) Evaluate the accuracy of the
agency’s estimate of the burden of the
collection of information including the
validity of the methodology and
assumptions used;
(3) Evaluate the quality, utility, and
clarity of the information technology;
and
(4) Minimize the burden of the
information collection on those who
respond through the use of appropriate
automated, electronic, mechanical, or
other technological collection
techniques or other forms of information
technology.
All comments received in response to
this notice, including names and
addresses where provided, will be made
a matter of public record. Comments
will be summarized and included in the
request for OMB approval of the
information collection.
Signed on June 5, 2015.
Val Dolcini,
Administrator, Farm Service Agency.
[FR Doc. 2015–14183 Filed 6–9–15; 8:45 am]
BILLING CODE 3410–05–P
DEPARTMENT OF AGRICULTURE
Forest Service
Recreation Resource Advisory
Committees
Forest Service, USDA.
Notice of intent to re-establish
the Recreation Resource Advisory
Committees and call for nominations.
AGENCY:
ACTION:
The Secretary of Agriculture
(Secretary) intends to re-establish the
charter for the Recreation Resource
Advisory Committees (Recreation RACs)
pursuant to Section 4 of the Federal
Lands Recreation Enhancement Act,
which passed into law as part of the
2005 Consolidated Appropriations Act
(Pub. L. 108–447) on December 8, 2004.
The Recreation RACs operates in
compliance with the Federal Advisory
SUMMARY:
PO 00000
Frm 00002
Fmt 4703
Sfmt 4703
Committee Act (FACA) (Pub. L. 92–463)
and functions in the Pacific Northwest,
Pacific Southwest, Eastern, Southern
Regions of the Forest Service and the
State of Colorado. The purpose of the
Recreation RACs is to provide advice
and recommendations on recreation fees
to both the Forest Service and the
Bureau of Land Management (BLM) as
appropriate. The Secretary has
determined that the work of the
Recreation RACs is in the public interest
and relevant to the duties of the
Department of Agriculture. Therefore,
the Secretary continuously seeks
nominations to fill vacancies on the
Recreation RACs. Additional
information concerning the Recreation
RACs can be found by visiting the
Recreation RACs Web site at: https://
www.fs.fed.us/passespermits/rrac-orglinks.shtml.
DATES: Nominations must be received
on or before July 27, 2015. Nominations
must contain a completed application
packet that includes the nominee’s
name, resume, and completed Form
AD–755, Advisory Committee or
Research and Promotion Background
Information. The packages must be sent
to the addresses below.
ADDRESSES: Regional Forest Contacts for
the Recreation Resource Advisory
Committees (Recreation RACs):
Eastern Region Recreation RAC:
Joanna Wilson, Recreation Fee
Coordinator, 626 East Wisconsin
Avenue, Milwaukee, Wisconsin 53202,
or by phone at (414) 297–3295.
Southern Region Recreation RAC:
Alison Koopman, Recreation Fee
Coordinator, 1720 Peachtree Road NW.,
Atlanta, Georgia 30309, or by phone at
(404) 347–2769.
Pacific Northwest Region Recreation
RAC: Jocelyn Biro, Recreation Fee
Coordinator, 333 SW First Avenue,
Portland, Oregon 97204, or by phone at
(503) 808–2411.
Pacific Southwest Region Recreation
RAC: Ramiro Villalvazo, Recreation
Director, 1323 Club Drive, Vallejo,
California 94592, or by phone at (707)
562–8856.
Colorado Recreation RAC: Paul Cruz,
Recreation Fee Coordinator, 740 Simms
Street, Golden, Colorado 80401, or by
phone at (303) 275–5043.
FOR FURTHER INFORMATION CONTACT: Julie
Cox, Recreation RAC Coordinator,
Pacific Northwest Region, USDA Forest
Service, 620 SW Main Street, Suite 334,
Portland, Oregon 97205; or by phone at
(503) 808–2984, or by email at jacox@
fs.fed.us. Individuals who use
telecommunication devices for the deaf
(TDD) may call the Federal Information
Relay Service (FIRS) at 1–800–877–8339
E:\FR\FM\10JNN1.SGM
10JNN1
]]>Agencies
[Federal Register Volume 80, Number 111 (Wednesday, June 10, 2015)]
[Notices]
[Pages 32929-32930]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-14183]
========================================================================
Notices
Federal Register
________________________________________________________________________
This section of the FEDERAL REGISTER contains documents other than rules
or proposed rules that are applicable to the public. Notices of hearings
and investigations, committee meetings, agency decisions and rulings,
delegations of authority, filing of petitions and applications and agency
statements of organization and functions are examples of documents
appearing in this section.
========================================================================
Federal Register / Vol. 80, No. 111 / Wednesday, June 10, 2015 /
Notices
[[Page 32929]]
DEPARTMENT OF AGRICULTURE
Farm Service Agency
Information Collection Request; Generic Clearance for the
Collection of Qualitative Customer Feedback on the Farm Service Agency
Service Delivery
AGENCY: Farm Service Agency.
ACTION: Notice; request for comments.
-----------------------------------------------------------------------
SUMMARY: In accordance with the Paperwork Reduction Act of 1995, the
Farm Service Agency (FSA) is requesting comments from all interested
individuals and organizations on a new information collection
associated with the Generic Clearance for the Collection of Qualitative
Customer Feedback on FSA Service Delivery. This is a relatively new
option for approval that will streamline the timing to implement
certain types of surveys and related collection of information. FSA
will use the approval to cover the instruments of collection (such as a
survey, a window pop-up survey, a focus group, or a comment card) to
get customer feedback on FSA service delivery for various programs.
This request for approval broadly addresses FSA's need for information
about what our customers think of our services so that we can improve
service delivery; specific information collection activities will be
incorporated into the approval as the need for the information is
identified. For example, when we implement a new program and provide
information about the services for the program on our Web site, we may
provide a voluntary customer service questionnaire about how well the
program is working for our customers and specifically within the areas
of our customer service.
DATES: We will consider comments that we receive by August 10, 2015.
ADDRESSES: We invite you to submit comments on this notice. In your
comments, include the date, volume, and page number of this issue of
the Federal Register, the OMB control number and the title of the
information collection. You may submit comments by any of the following
methods:
Federal eRulemaking Portal: Go to https://www.regulations.gov. Follow the online instructions for submitting
comments.
Mail: Mary Ann Ball, USDA, Farm Service Agency, Room 3754-
S, 1400 Independence Ave. SW., Washington, DC 20250-0572.
You may also send comments to the Desk Officer for Agriculture,
Office of Information and Regulatory Affairs, Office of Management and
Budget, Washington, DC 20503.
Copies of the information collection may be requested by contacting
Mary Ann Ball at the above address.
FOR FURTHER INFORMATION CONTACT: Mary Ann Ball, (202) 720-4283.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Customer
Feedback on Farm Service Agency Service Delivery.
OMB Control Number: 0560-XXXX.
Type of Request: New.
Abstract: FSA is proposing a new information collection that will
provide fast-track approval on feedback instruments for various FSA
programs. This is a relatively new option for approval that will
streamline the timing to implement certain types of surveys and related
collection of information. This notice and related request for approval
lays the foundation for approving our plans to collect information to
improve service delivery across all FSA activities. As the need for a
specific information collection activity is identified, under this fast
track approval process, FSA will be able to submit the request directly
to OMB for approval and the information for the information collection
and related burden will be incorporated into the overall approval. For
example, when we implement a new program and provide information about
the services for the program on our Web site, we may provide a
voluntary customer service questionnaire about how well the program is
working for our customers and specifically within the areas of our
customer service. The information collection activity provides a means
to gather qualitative customer and stakeholder feedback in an
efficient, timely manner, and that is consistent with FSA's commitment
to improving service delivery. By qualitative feedback, we mean,
information, generally from customers, that provides useful insights on
perceptions and opinions based on experiences with FSA service
delivery, but such information does not include statistical surveys
that yield quantitative results that can be generalized to the
population. The qualitative feedback will:
Provide insights into customer or stakeholder perceptions,
experiences, and expectations,
Provide an early warning of issues with service, and
Focus attention on areas where communication, training, or
changes in operations might improve delivery of products or services.
The collection will allow for ongoing, collaborative, and
actionable communications between FSA and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management.
The solicitation of feedback will target areas such as: Timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on FSA's services will be unavailable.
FSA will only submit a collection for approval under this generic
clearance if it meets the following conditions:
The collections are voluntary;
The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
The collections are targeted to the solicitation of
opinions from respondents who have experience with the program or may
have experience with the program in the near future;
[[Page 32930]]
Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of FSA;
Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance will provide useful
qualitative information. It will not yield data that can be generalized
to the overall population. The qualitative information will not be used
for quantitative information collections that are designed to yield
reliably actionable results, such as monitoring trends over time or
documenting program performance. Such data usage requires more rigorous
designs that address: The target population to which generalizations
will be made, the sampling frame, the sample design (including
stratification and clustering), the precision requirements or power
calculations that justify the proposed sample size, the expected
response rate, methods for assessing potential non-response bias, the
protocols for data collection, and any testing procedures that were or
will be undertaken prior to fielding the study. Depending on the degree
of influence the results are likely to have, such collections may still
be eligible for submission for other generic mechanisms that are
designed to yield quantitative results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
The formula used to calculate the total burden hours is ``estimated
average time per responses'' times ``total annual responses.''
Estimate of Burden: Public reporting burden for this information
collection is estimated to average 30 minutes per response.
Respondents: Individuals and Households; Businesses; and
Organizations; State; Local, or Tribal government.
Estimated Number of Respondents: 10,000.
Estimated Annual Number of Responses per Respondent: 1.
Estimated Total Annual Responses. 10,000.
Estimated Average Time per Response: 30 minutes (0.50 hours).
Estimated Total Annual Burden Hours on Respondents: 5,000 hours.
We are requesting comments on all aspects of this information
collection to help us to:
(1) Evaluate whether the proposed collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
(2) Evaluate the accuracy of the agency's estimate of the burden of
the collection of information including the validity of the methodology
and assumptions used;
(3) Evaluate the quality, utility, and clarity of the information
technology; and
(4) Minimize the burden of the information collection on those who
respond through the use of appropriate automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology.
All comments received in response to this notice, including names
and addresses where provided, will be made a matter of public record.
Comments will be summarized and included in the request for OMB
approval of the information collection.
Signed on June 5, 2015.
Val Dolcini,
Administrator, Farm Service Agency.
[FR Doc. 2015-14183 Filed 6-9-15; 8:45 am]
BILLING CODE 3410-05-P
