Request for Information: Software Vendors of State and Local Management Information Systems (MIS) and Other Technology Solutions for the National School Lunch and School Breakfast Programs, 10047-10049 [2015-03848]
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Federal Register / Vol. 80, No. 37 / Wednesday, February 25, 2015 / Notices
Animal & Plant Health Inspection
Service
Title: National Poultry Improvement
Plan (NPIP).
OMB Control Number: 0579–0007.
Summary of Collection: Under the
Animal Health Protection Act (7 U.S.C.
8301 et.seq.), the Animal and Plant
Health Inspection Service (APHIS) is
authorized to among other things,
administer the National Poultry
Improvement Plan (NPIP or the Plan),
the primary purpose of which is to
protect the health of the U.S. poultry
population. NPIP is a voluntary FederalState-industry cooperative program for
the improvement of poultry flocks and
products through disease control
techniques. The NPIP regulations are
contained in 9 CFR parts 56, 145, 146
and 147.
Need and Use of the Information:
APHIS will collect information using
several forms to continually improve the
health of the U.S. poultry population
and the quality of U.S. poultry products.
If the information were collected less
frequently or not collected, APHIS
could not affectively monitor the health
of the nation’s poultry population.
Description of Respondents: Business
or other for-profit; State, Local or Tribal
Government.
Number of Respondents: 18,097.
Frequency of Responses:
Recordkeeping; Reporting: On occasion.
Total Burden Hours: 104,311.
asabaliauskas on DSK5VPTVN1PROD with NOTICES
Animal and Plant Health Inspection
Service
Title: Control of Chronic Wasting
Disease.
OMB Control Number: 0579–0189.
Summary of Collection: The Animal
Health Protection Act (AHPA) of 2002 is
the primary Federal law governing the
protection of animal health. The law
gives the Secretary of Agriculture broad
authority to detect, control, and
eradicate pests or diseases of livestock
or poultry, and to pay claims arising
from destruction of animals. Disease
prevention is the most effective method
for maintaining a healthy animal
population and enhancing the Animal
and Plant Health Inspection Service
(APHIS) ability to complete in exporting
animals and animal products. Chronic
wasting disease (CWD) is a
transmissible spongiform
encephalopathy (TSE) of elk, deer and
moose typified by chronic weight loss
leading to death. The presence of CWD
disease in cervids causes significant
economic and market losses to U.S.
producers. In an effort to accelerate the
control and limit the spread of this
disease in the United States, APHIS
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18:05 Feb 24, 2015
Jkt 235001
created a cooperative, voluntary
Federal-State-private sector CWD Herd
Certification Program designed to
identify farmed or captive herds
infected with CWD and provided for the
management of these herds in a way
that reduces the risk of spreading CWD.
APHIS is combining 0579–0237 into
this information collection (0579–0189)
and will retire 0579–0237 upon the
approval of this renewal of 0579–0189.
Need and Use of the Information:
APHIS will collect information from
owners of elk, deer, and moose herds
who choose to participate in the CWD
Herd Certification program. They would
need to follow program requirements for
animal identification, testing, herd
management, and movement of animals
into and from herds. APHIS also
established requirements for the
interstate movement of cervids to
prevent movement of elk, deer, and
moose that pose a risk of spreading
CWD. Carrying out this program will
entail the use of several information
collection activities: Memoranda of
understandings; participation requests/
applications; sample collections and lab
submissions; herd records; cervid
identification; reports of cervid
disappearances, escapes, and deaths;
herd plans; annual reports; consistent
State reviews; epidemiological
investigations; appraisal, destruction,
and payment of indemnity; letter to
appeal suspension; Interstate
Certificates of Veterinary Inspection
(ICVI); and wild cervid ICVI, and
surveillance data. Failure to collect this
information would cripple APHIS’
ability to effectively sustain its CWD
control program.
Description of Respondents: Business
or other for-profit; State, Local or Tribal
Government.
Number of Respondents: 5,735.
Frequency of Responses: Reporting
and Recordkeeping: On occasion.
Total Burden Hours: 383,383.
Ruth Brown,
Departmental Information Collection
Clearance Officer.
[FR Doc. 2015–03907 Filed 2–24–15; 8:45 am]
BILLING CODE 3410–34–P
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10047
DEPARTMENT OF AGRICULTURE
Food and Nutrition Service
Request for Information: Software
Vendors of State and Local
Management Information Systems
(MIS) and Other Technology Solutions
for the National School Lunch and
School Breakfast Programs
Food and Nutrition Service
(FNS), USDA.
ACTION: Notice; request for information.
AGENCY:
This is a request for
information from Management
Information Systems (MIS) software and
hardware vendors and developers
(‘‘vendors’’) to learn about the
functionality of State and School Food
Authority National School Lunch and
School Breakfast Program (NSLP/SBP)
data management information systems.
It is not a request for proposal and does
not commit the Government to issue a
solicitation, make an award, or pay any
costs associated with responding to this
announcement. All submitted
information shall remain with the
Government and will not be returned.
All responses will become part of the
public record and will not be held
confidential.
The United States Department of
Agriculture (USDA) is seeking
information that will inform future data
reporting requirements for the
Department’s oversight and
management of NSLP/SBP. The
Department is aware that all States and
many school districts have installed and
implemented MIS or other technology
solutions to improve State and local
program management. To better
understand the availability and
implementation of these solutions,
USDA is requesting information from
vendors about NSLP/SBP data systems
they offer and have deployed at the
State and local levels.
The objectives of this request for
information (RFI) are to:
1. Obtain background data to inform
later research on State and School Food
Authority (SFA) NSLP/SBP data
management information systems.
2. Describe the functionality and
capabilities of systems currently in use
by State agencies and SFAs, or available
to States and SFA for purchase.
3. Describe the typical costs of system
development, installation, maintenance,
and upgrades.
4. Identify which States and SFAs are
using particular systems.
DATES: To be assured of consideration,
written comments must be submitted or
postmarked on or before April 27, 2015.
SUMMARY:
E:\FR\FM\25FEN1.SGM
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10048
Federal Register / Vol. 80, No. 37 / Wednesday, February 25, 2015 / Notices
The Food and Nutrition
Service, USDA, invites the submission
of the requested information through
one of the following methods:
• Preferred Method: Submit
information through the Federal
eRulemaking Portal at https://
www.regulations.gov. Follow the online
instructions for submissions.
• Mail: Submissions should be
addressed to Dennis Ranalli, Social
Science Policy Analyst, Office of Policy
Support, FNS, U.S. Department of
Agriculture, 3101 Park Center Drive,
Room 1014, Alexandria, VA 22302.
• Comments may also be emailed to
dennis.ranalli@fns.usda.gov.
All information properly and timely
submitted, using one of the three
methods described above, in response to
this request for information will be
included in the record and will be made
available to the public on the Internet at
https://www.regulations.gov. Please be
advised that the substance of the
information provided and the identity of
the individuals or entities submitting it
will be subject to public disclosure.
All written comments will be open for
public inspection at the FNS office
located at 3101 Park Center Drive,
Alexandria, Virginia, 22302, Room
1014, during regular business hours
(8:30 a.m. to 5:00 p.m., Monday through
Friday). All responses to this notice will
be summarized and included in the
request for Office of Management and
Budget (OMB) approval. All comments
will be a matter of public record.
FOR FURTHER INFORMATION CONTACT:
Requests for additional information or
copies of this request for information
should be directed to Dennis Ranalli at
dennis.ranalli@fns.usda.gov.
SUPPLEMENTARY INFORMATION: The
current Food and Nutrition Service
(FNS) routine data collection
requirements for the National School
Lunch Program and School Breakfast
Program (NSLP/SBP) have their roots in
the paper and early computer eras and
reflect concerns with paperwork and
reporting burden. Thus, data collected
to administer and monitor these
programs is typically reported at the
State level, with detailed data collected
at the service delivery point (e.g.,
individual meal transactions, school)
often aggregated at one or more levels
(e.g., school to SFA to State-level) before
being submitted to FNS. Data
aggregation results in a significant loss
of potentially valuable information that
could support administration,
monitoring, and policy development.
FNS recognizes that, in fact, managing
a school food service program is a
complex and data intensive operation,
asabaliauskas on DSK5VPTVN1PROD with NOTICES
ADDRESSES:
VerDate Sep<11>2014
18:05 Feb 24, 2015
Jkt 235001
and that SFAs collect, generate, and
maintain far more data than they report
to their State child nutrition agencies.
This includes data on costs, revenues,
inventories, vendor management, and
other business, administrative and
regulatory activity. The same is true of
State agencies that are responsible for
monitoring the work of many SFAs.
Some States and SFAs have developed
more sophisticated data management
systems to manage program data,
however there is no comprehensive
inventory of NSLP/SBP management
information systems (MIS) in use, the
number of States and SFAs that use
MIS, or the data elements collected to
support FNS reporting and general
program management.
The Review of Child Nutrition Data
and Analysis for Program Management
project will fill this knowledge gap by
fully documenting SFA and State NSLP/
SBP management information systems.
This baseline ‘‘as is’’ review will
document overall NSLP/SBP
information system design, capabilities,
functions, development/replacement
and maintenance costs, and typical
lifespan. The ‘‘as is’’ review is focusing
particular attention on NSLP/SBP
program management data that are
collected or generated at the SFA or
State agency levels, but are not required
to be reported to FNS on any FNS
program report forms. Findings from the
RFI and additional review activities will
provide a baseline for potential
improvements to data collection
practices and help support future MIS
modernization and paperwork reduction
efforts. They will also help identify
promising and emerging practices and
define models for MIS at both the state
and local SFA levels.
FNS requests that vendors respond in
detail to the items below. Vendors are
encouraged to provide any material that
addresses the information requested or
any other information that may be
pertinent. Additional references or links
to materials are welcome.
I. Vendor Information
a. Name of Company
b. Address and Telephone Number
c. Vendor Representative, contact
number and email address
II. Vendor Overview & Experience
Briefly describe your company, your
products and services, history, and
ownership; for example:
a. Web site address
b. Main product/services
c. Main market/customers
d. Company location(s)
e. Product deployment sites/school
systems
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Sfmt 4703
1. Number of School District/schools
currently deployed
2. Average/typical size of the school
system
3. Year of first deployment
4. Years serving schools
III. Product Information
a. List and describe the core modules
provided by your product. For example:
1. Point of Sale/Service (POS)
2. Prepayment system(s) for parents
3. Nutrient Analysis and Menu
Planning
4. Inventory Management
5. Purchasing/Vendor Management
6. Production Records
7. Financial Management
8. Free and Reduced-Price Meals
Applications
• Scanning paper applications
• Processing On-line applications
• Making eligibility determinations
• Creating benefit issuance
documents
• Conducting verification
9. Direct Certification
• SNAP recipients
• Extended SNAP household
members
• Other direct certification—
homeless, migrant, foster
10. Meal counting and claiming
11. Administrative Review
12. Reporting
13. Any other not listed above
b. Describe the capabilities and
reporting functionalities of your
product.
c. Describe your platform—site-based,
central office w/satellite, cloud-based,
etc.
d. For SFAs, are POS terminals
proprietary or third-party?
e. Is your system a commercial off the
shelf (COTS) product with application
in multiple industry segments or school
nutrition specific?
f. Does your firm rely on any ‘third
party software products/systems’ for
implementation and/or operation?
g. Are any additional licenses
required from ‘third party sources’ to
utilize your product?
h. What is your product’s ability to
interface with other vendor systems?
What level of customization is
available?
i. List the minimum and
recommended hardware requirements to
implement and utilize your product at
each level of installation.
j. Describe the interface capabilities
between your product and various
within-district student data base
systems.
k. Describe the interface capabilities
between your product and State agency
systems.
E:\FR\FM\25FEN1.SGM
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Federal Register / Vol. 80, No. 37 / Wednesday, February 25, 2015 / Notices
l. Does your system adhere to Schools
Interoperability Framework (SIF)
standards?
m. Please provide a list of data
elements captured/stored by your
product. For example:
1. Name of the data element
2. Description of the data element
3. Possible values
n. Describe the processes/procedures/
steps associated with planning,
installation, setup, data import and
conversion, data migration, quality
assurance, deployment, and roll-out for
your product.
d. List any additional pricing/cost
information that would be useful to
evaluate the affordability of the product.
VI. Training
a. What type of technical training do
you provide?
b. Describe your product’s
documentation and in-program help?
Dated: February 11, 2015.
Audrey Rowe,
Administrator, Food and Nutrition Service.
[FR Doc. 2015–03848 Filed 2–24–15; 8:45 am]
BILLING CODE 3410–30–P
IV. Customer Support, Maintenance
and Security
DEPARTMENT OF AGRICULTURE
a. Describe your model for providing
customer support, including charge/cost
structure (e.g., hours of support, levels
of support).
b. Describe your incident reporting
and tracking systems, and the ability for
customer staff to access those systems
directly.
c. List the types of support access that
are available (web, email, chat,
telephone etc.).
d. Describe the communication and
escalation processes/protocols in the
event of failure, network outages,
degraded service, and/or exceeded
planned utilization.
e. Describe your replication, archival
and retrieval processes, including your
disaster recovery model.
f. Describe the warranty and
maintenance plan(s) for your product.
Have there been recent upgrades or
updates to your product? How often do
you typically develop and release
upgrades?
g. Is your support agreement
integrated into the license agreement?
h. Describe your understanding and
system approach to privacy rules,
specifically those related to children
and students (Children’s Online Privacy
Protection Act, Family Educational
Rights and Privacy Act, etc.).
i. Describe your process for upgrading
your product to meet federal and state
regulations.
j. Does your product support access
through smartphones, tablets, laptops
etc.?
Food Safety and Inspection Service
asabaliauskas on DSK5VPTVN1PROD with NOTICES
V. Pricing
a. Describe your pricing models
relevant to each component of your
product.
b. Is your pricing model based on
purchasing the entire product or
individual module(s), or is it based on
usage/users?
c. Describe the upgrade process and
cost to upgrade.
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18:05 Feb 24, 2015
Jkt 235001
[Docket No. FSIS–2015–0007]
Codex Alimentarius Commission:
Meeting of the Codex Committee on
General Principles
Office of the Under Secretary
for Food Safety, USDA.
ACTION: Notice of public meeting and
request for comments.
AGENCY:
The Office of the Under
Secretary for Food Safety, U.S.
Department of Agriculture (USDA) is
sponsoring a public meeting on
February 25, 2015. The objective of the
public meeting is to provide information
and receive public comments on agenda
items and draft United States (U.S.)
positions to be discussed at the 29th
Session of the Codex Committee on
General Principles (CCGP) of the Codex
Alimentarius Commission (Codex),
which will take place in Paris, France,
March 9–13,2015. The Deputy Under
Secretary for Food Safety recognizes the
importance of providing interested
parties the opportunity to obtain
background information on the 29th
Session of CCGP and to address items
on the agenda.
DATES: The public meeting is scheduled
for Wednesday, February 25, 2014 from
1–4 p.m.
ADDRESSES: The public meeting will
take place at the South Building, United
States Department of Agriculture
(USDA), 1400 Independence Ave SW.,
Room 1160, Washington, DC 20250.
Documents related to the 29th Session
of CCGP will be accessible on-line at the
following address: https://
www.codexalimentarius.org/meetingsreports/en/.
Mary Frances Lowe, U.S. Delegate to
the 29th Session of CCGP, invites
interested U.S. parties to submit their
comments electronically to the
following email address: USCODEX@
fsis.usda.gov.
SUMMARY:
PO 00000
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10049
Call-In Number
If you wish to participate in the
public meeting for the 29th Session of
CCGP by conference call on February
25, 2015, please use the call-in number
and participant code listed below:
Call-in Number: 1 (888) 844–9904
Participant code: 5126092
Registration
Attendees may register by emailing
uscodex@fsis.usda.gov by February 24,
2015. Early registration is encouraged
because it will expedite entry into the
building. The meeting will be held in a
Federal building. Attendees should also
bring photo identification and plan for
adequate time to pass through security
screening systems. Those who are not
able to attend the meeting in-person, but
wish to participate may do so by phone.
FOR FURTHER INFORMATION CONTACT:
For Further Information About the
29th Session of CCGP Contact: Mary
Frances Lowe, U.S. Codex Office, 1400
Independence Avenue, Room 4861,
Washington, DC 20250, Phone: (202)
205–7760, Fax: (202) 720–3157, Email:
USCODEX@fsis.usda.gov.
For Further Information About the
Public Meeting Contact: Barbara McNiff,
U.S. Codex Office, 1400 Independence
Avenue, Room 4861, Washington, DC
20250. Phone: (202) 205–7760, Fax:
(202) 720–3157, Email: USCODEX@
fsis.usda.gov .
SUPPLEMENTARY INFORMATION:
Background
Codex was established in 1963 by two
United Nations organizations, the Food
and Agriculture Organization (FAO) and
the World Health Organization (WHO).
Through adoption of food standards,
codes of practice, and other guidelines
developed by its committees, and by
promoting their adoption and
implementation by governments, Codex
seeks to protect the health of consumers
and ensure fair practices in the food
trade.
The CCGP is responsible for dealing
with procedural and general matters
referred to it by Codex, for proposing
amendments to the Codex Procedural
Manual, and for reviewing and
endorsing procedural provisions and
texts forwarded by Codex Committees
for inclusion in the Procedural Manual.
The Committee is hosted by France.
Issues To Be Discussed at the Public
Meeting
The following items on the agenda for
the 29th Session of CCGP will be
discussed during the public meeting:
• Matters Referred to the Committee
• Proposed amendments to the Terms
of Reference of CCGP
E:\FR\FM\25FEN1.SGM
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]]>Agencies
[Federal Register Volume 80, Number 37 (Wednesday, February 25, 2015)]
[Notices]
[Pages 10047-10049]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2015-03848]
-----------------------------------------------------------------------
DEPARTMENT OF AGRICULTURE
Food and Nutrition Service
Request for Information: Software Vendors of State and Local
Management Information Systems (MIS) and Other Technology Solutions for
the National School Lunch and School Breakfast Programs
AGENCY: Food and Nutrition Service (FNS), USDA.
ACTION: Notice; request for information.
-----------------------------------------------------------------------
SUMMARY: This is a request for information from Management Information
Systems (MIS) software and hardware vendors and developers
(``vendors'') to learn about the functionality of State and School Food
Authority National School Lunch and School Breakfast Program (NSLP/SBP)
data management information systems. It is not a request for proposal
and does not commit the Government to issue a solicitation, make an
award, or pay any costs associated with responding to this
announcement. All submitted information shall remain with the
Government and will not be returned. All responses will become part of
the public record and will not be held confidential.
The United States Department of Agriculture (USDA) is seeking
information that will inform future data reporting requirements for the
Department's oversight and management of NSLP/SBP. The Department is
aware that all States and many school districts have installed and
implemented MIS or other technology solutions to improve State and
local program management. To better understand the availability and
implementation of these solutions, USDA is requesting information from
vendors about NSLP/SBP data systems they offer and have deployed at the
State and local levels.
The objectives of this request for information (RFI) are to:
1. Obtain background data to inform later research on State and
School Food Authority (SFA) NSLP/SBP data management information
systems.
2. Describe the functionality and capabilities of systems currently
in use by State agencies and SFAs, or available to States and SFA for
purchase.
3. Describe the typical costs of system development, installation,
maintenance, and upgrades.
4. Identify which States and SFAs are using particular systems.
DATES: To be assured of consideration, written comments must be
submitted or postmarked on or before April 27, 2015.
[[Page 10048]]
ADDRESSES: The Food and Nutrition Service, USDA, invites the submission
of the requested information through one of the following methods:
Preferred Method: Submit information through the Federal
eRulemaking Portal at https://www.regulations.gov. Follow the online
instructions for submissions.
Mail: Submissions should be addressed to Dennis Ranalli,
Social Science Policy Analyst, Office of Policy Support, FNS, U.S.
Department of Agriculture, 3101 Park Center Drive, Room 1014,
Alexandria, VA 22302.
Comments may also be emailed to
dennis.ranalli@fns.usda.gov.
All information properly and timely submitted, using one of the
three methods described above, in response to this request for
information will be included in the record and will be made available
to the public on the Internet at https://www.regulations.gov. Please be
advised that the substance of the information provided and the identity
of the individuals or entities submitting it will be subject to public
disclosure.
All written comments will be open for public inspection at the FNS
office located at 3101 Park Center Drive, Alexandria, Virginia, 22302,
Room 1014, during regular business hours (8:30 a.m. to 5:00 p.m.,
Monday through Friday). All responses to this notice will be summarized
and included in the request for Office of Management and Budget (OMB)
approval. All comments will be a matter of public record.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of this request for information should be directed to Dennis
Ranalli at dennis.ranalli@fns.usda.gov.
SUPPLEMENTARY INFORMATION: The current Food and Nutrition Service (FNS)
routine data collection requirements for the National School Lunch
Program and School Breakfast Program (NSLP/SBP) have their roots in the
paper and early computer eras and reflect concerns with paperwork and
reporting burden. Thus, data collected to administer and monitor these
programs is typically reported at the State level, with detailed data
collected at the service delivery point (e.g., individual meal
transactions, school) often aggregated at one or more levels (e.g.,
school to SFA to State-level) before being submitted to FNS. Data
aggregation results in a significant loss of potentially valuable
information that could support administration, monitoring, and policy
development.
FNS recognizes that, in fact, managing a school food service
program is a complex and data intensive operation, and that SFAs
collect, generate, and maintain far more data than they report to their
State child nutrition agencies. This includes data on costs, revenues,
inventories, vendor management, and other business, administrative and
regulatory activity. The same is true of State agencies that are
responsible for monitoring the work of many SFAs. Some States and SFAs
have developed more sophisticated data management systems to manage
program data, however there is no comprehensive inventory of NSLP/SBP
management information systems (MIS) in use, the number of States and
SFAs that use MIS, or the data elements collected to support FNS
reporting and general program management.
The Review of Child Nutrition Data and Analysis for Program
Management project will fill this knowledge gap by fully documenting
SFA and State NSLP/SBP management information systems. This baseline
``as is'' review will document overall NSLP/SBP information system
design, capabilities, functions, development/replacement and
maintenance costs, and typical lifespan. The ``as is'' review is
focusing particular attention on NSLP/SBP program management data that
are collected or generated at the SFA or State agency levels, but are
not required to be reported to FNS on any FNS program report forms.
Findings from the RFI and additional review activities will provide a
baseline for potential improvements to data collection practices and
help support future MIS modernization and paperwork reduction efforts.
They will also help identify promising and emerging practices and
define models for MIS at both the state and local SFA levels.
FNS requests that vendors respond in detail to the items below.
Vendors are encouraged to provide any material that addresses the
information requested or any other information that may be pertinent.
Additional references or links to materials are welcome.
I. Vendor Information
a. Name of Company
b. Address and Telephone Number
c. Vendor Representative, contact number and email address
II. Vendor Overview & Experience
Briefly describe your company, your products and services, history,
and ownership; for example:
a. Web site address
b. Main product/services
c. Main market/customers
d. Company location(s)
e. Product deployment sites/school systems
1. Number of School District/schools currently deployed
2. Average/typical size of the school system
3. Year of first deployment
4. Years serving schools
III. Product Information
a. List and describe the core modules provided by your product. For
example:
1. Point of Sale/Service (POS)
2. Prepayment system(s) for parents
3. Nutrient Analysis and Menu Planning
4. Inventory Management
5. Purchasing/Vendor Management
6. Production Records
7. Financial Management
8. Free and Reduced-Price Meals Applications
Scanning paper applications
Processing On-line applications
Making eligibility determinations
Creating benefit issuance documents
Conducting verification
9. Direct Certification
SNAP recipients
Extended SNAP household members
Other direct certification--homeless, migrant, foster
10. Meal counting and claiming
11. Administrative Review
12. Reporting
13. Any other not listed above
b. Describe the capabilities and reporting functionalities of your
product.
c. Describe your platform--site-based, central office w/satellite,
cloud-based, etc.
d. For SFAs, are POS terminals proprietary or third-party?
e. Is your system a commercial off the shelf (COTS) product with
application in multiple industry segments or school nutrition specific?
f. Does your firm rely on any `third party software products/
systems' for implementation and/or operation?
g. Are any additional licenses required from `third party sources'
to utilize your product?
h. What is your product's ability to interface with other vendor
systems? What level of customization is available?
i. List the minimum and recommended hardware requirements to
implement and utilize your product at each level of installation.
j. Describe the interface capabilities between your product and
various within-district student data base systems.
k. Describe the interface capabilities between your product and
State agency systems.
[[Page 10049]]
l. Does your system adhere to Schools Interoperability Framework
(SIF) standards?
m. Please provide a list of data elements captured/stored by your
product. For example:
1. Name of the data element
2. Description of the data element
3. Possible values
n. Describe the processes/procedures/steps associated with
planning, installation, setup, data import and conversion, data
migration, quality assurance, deployment, and roll-out for your
product.
IV. Customer Support, Maintenance and Security
a. Describe your model for providing customer support, including
charge/cost structure (e.g., hours of support, levels of support).
b. Describe your incident reporting and tracking systems, and the
ability for customer staff to access those systems directly.
c. List the types of support access that are available (web, email,
chat, telephone etc.).
d. Describe the communication and escalation processes/protocols in
the event of failure, network outages, degraded service, and/or
exceeded planned utilization.
e. Describe your replication, archival and retrieval processes,
including your disaster recovery model.
f. Describe the warranty and maintenance plan(s) for your product.
Have there been recent upgrades or updates to your product? How often
do you typically develop and release upgrades?
g. Is your support agreement integrated into the license agreement?
h. Describe your understanding and system approach to privacy
rules, specifically those related to children and students (Children's
Online Privacy Protection Act, Family Educational Rights and Privacy
Act, etc.).
i. Describe your process for upgrading your product to meet federal
and state regulations.
j. Does your product support access through smartphones, tablets,
laptops etc.?
V. Pricing
a. Describe your pricing models relevant to each component of your
product.
b. Is your pricing model based on purchasing the entire product or
individual module(s), or is it based on usage/users?
c. Describe the upgrade process and cost to upgrade.
d. List any additional pricing/cost information that would be
useful to evaluate the affordability of the product.
VI. Training
a. What type of technical training do you provide?
b. Describe your product's documentation and in-program help?
Dated: February 11, 2015.
Audrey Rowe,
Administrator, Food and Nutrition Service.
[FR Doc. 2015-03848 Filed 2-24-15; 8:45 am]
BILLING CODE 3410-30-P
