Agency Information Collection Activities; Submission for OMB Review; Comment Request, 6967-6970 [2015-02435]

Download as PDF Federal Register / Vol. 80, No. 26 / Monday, February 9, 2015 / Notices 2. The information that individuals who are deaf, deaf-blind, hard of hearing and have speech disabilities and who are eligible under the ADA must provide to determine their eligibility for participation in the ITRS–URD Program. EXEMPTIONS CLAIMED FOR THE SYSTEM: None. Federal Communications Commission. Marlene H. Dortch, Secretary. [FR Doc. 2015–02530 Filed 2–6–15; 8:45 am] BILLING CODE 6712–01–P FEDERAL TRADE COMMISSION Agency Information Collection Activities; Submission for OMB Review; Comment Request Federal Trade Commission (FTC or Commission). ACTION: Notice and request for comment. AGENCY: In compliance with the Paperwork Reduction Act (PRA) of 1995, the FTC is seeking public comments on its request to OMB for a three-year extension of the current PRA clearance for information collection requirements pertaining to the Commission’s administrative activities. That clearance expires on February 28, 2015. DATES: Comments must be filed by March 11, 2015. ADDRESSES: Interested parties may file a comment online or on paper, by following the instructions in the Request for Comment part of the SUPPLEMENTARY INFORMATION section below. Write ‘‘Administrative Activities: FTC File No. P911409’’ on your comment, and file your comment online at https://ftcpublic.commentworks.com/ ftc/adminactivitiespra2 by following the instructions on the web-based form. If you prefer to file your comment on paper, mail or deliver your comment to the following address: Federal Trade Commission, Office of the Secretary, 600 Pennsylvania Avenue NW., Suite CC–5610 (Annex J), Washington, DC 20580, or deliver your comment to the following address: Federal Trade Commission, Office of the Secretary, Constitution Center, 400 7th Street SW., 5th Floor, Suite 5610 (Annex J), Washington, DC 20024. FOR FURTHER INFORMATION CONTACT: Nicholas Mastrocinque (Nick M) and Ami Dziekan (Ami D), Bureau of Consumer Protection, Federal Trade Commission, Mail Code CC–9232, 600 Pennsylvania Avenue NW., Washington, mstockstill on DSK4VPTVN1PROD with NOTICES SUMMARY: VerDate Sep<11>2014 17:39 Feb 06, 2015 Jkt 235001 DC 20580, Nick M: (202) 326–3188 and Ami D: (202) 326–2648. SUPPLEMENTARY INFORMATION: Title: Administrative Activities. OMB Control Number: 3084–0047. Type of Review: Extension of a currently approved collection. Abstract: The currently approved information collection consists of: (a) Applications to the Commission, including applications and notices contained in the Commission’s Rules of Practice (primarily Parts I, II, and IV); (b) the FTC’s consumer complaint systems; and (c) the FTC’s program evaluation activities. On November 14, 2014, the Commission sought comment on the information collection requirements pertaining to the Commission’s administrative activities. 79 FR 68245. No comments were received. As required by OMB regulations, 5 CFR part 1320, the FTC is providing this second opportunity for public comment. Estimated Annual Hours Burden: 222,851 hours (150 + 222,622 + 64 + 15). (a) Applications to the Commission, including applications and notices supported pursuant to the Commission’s Rules of Practice: 150 hours. Most applications to the Commission generally fall within the ‘‘law enforcement’’ exception to the PRA and are mostly found in Part III (Rules of Practice for Adjudicative Proceedings) of the Commission’s Rules of Practice. See 16 CFR 3.1–3.83. Nonetheless, there are various applications and notices to the Commission contained in other rules (generally in Parts I, II, and IV of the Commission’s Rule of Practice). For example, staff estimates that the FTC annually receives approximately 15 requests for clearance submitted by former FTC employees in order to participate in certain matters and screening affidavits submitted by partners or legal or business associates of former employees pursuant to Rule 4.1, 16 CFR 4.1. There are also procedures set out in Rule 4.11(e) for agency review of outside requests for Commission employee testimony, through compulsory process or otherwise, and requests for material pursuant to compulsory process in cases or matters to which the agency is not a party. Rule 4.11(e) requires that a person who seeks such testimony or material submit a statement in support of the request. Staff estimates that agency personnel receive approximately 10 requests per year. Other types of applications and notices are either infrequent or difficult to quantify. Nonetheless, in order to cover any PO 00000 Frm 00023 Fmt 4703 Sfmt 4703 6967 potential ‘‘collection of information’’ for which separate clearance has not been sought, staff conservatively projects the FTC will receive 75 applications or notices per year. Staff estimates each respondent will incur, on average, approximately 2 hours of burden to submit an application or notice, resulting in a cumulative annual total of 150 burden hours (75 applications or notices × 2 burden hours). Annual Cost Burden Using the burden hours estimated above, staff estimates that the total annual labor cost, based on an estimated average of $115/hour for executives’ and attorneys’ wages, would be approximately $17,250 (150 hours × $115).1 There are no capital, start-up, operation, maintenance, or other similar costs to respondents. (b) Complaint Systems: 222,622 annual hours. Consumer Response Center (CRC) Consumers can submit complaints about fraud and other practices to the FTC’s Consumer Response Center by telephone or through an online complaint form at the FTC’s Web site. Telephone complaints and inquiries to the FTC are answered both by FTC staff and contractors. These telephone counselors ask for the same information that consumers would enter on the applicable forms available on the FTC’s Web site. The FTC also hosts a second online complaint form called econsumer.gov. This form accepts crossborder complaints from consumers through the econsumer.gov Web site and transmits them into the Consumer Sentinel Network. For telephone inquiries and complaints, the FTC staff estimates that it takes 5.9 minutes per call to gather information, and an estimated 5.3 minutes for consumers to enter a complaint online. The burden estimate conservatively assumes that the entire phone call is devoted to collecting information from consumers, although frequently telephone counselors devote a portion of the call to providing requested information to consumers. As of 2014, the FTC now supports web chat for its online complaint process. Web chat allows consumers to communicate in real time using an easily accessible web interface to obtain technical support for the online complaint process. This feature will 1 Figures based on national median salaries, including bonuses and benefits, divided by a 2,080 hour work year (52 weeks × 40 hours/week), for a ‘‘Managing Attorney,’’ ‘‘Attorney II,’’ ‘‘Attorney III,’’ ‘‘Attorney IV,’’ and ‘‘Attorney V’’ at www.salary.com. E:\FR\FM\09FEN1.SGM 09FEN1 6968 Federal Register / Vol. 80, No. 26 / Monday, February 9, 2015 / Notices enable the FTC to retain consumer complaints from consumers who might otherwise abandon the process. Staff estimates that it will take an average of 5 minutes per chat session to obtain the necessary technical support. Complaints Concerning the National Do Not Call Registry To receive complaints from consumers of possible violations of the rules governing the National Do Not Call Registry, 16 CFR 310.4(b), the FTC maintains both an online form and a toll free hotline with automated voice response system. Consumer complainants must provide the phone number that was called, whether the call was prerecorded, and the date and time of the call. They may also provide either the name or telephone number of the company about which they are complaining, their name and address so they can be contacted for additional information, as well as for a brief comment regarding their complaint. In addition, complainants have the option of answering three yes-or-no questions to help law enforcement investigating complaints. The FTC staff estimates that the time required of consumer complainants to the National Do Not Call Registry is 3 minutes for phone complaints and 2 minutes for online complaints. Identity Theft To handle complaints about identity theft, the FTC must obtain more detailed information than is required of other complainants. Identity theft complaints generally require more information (such as a description of actions complainants have taken with credit bureaus, companies, and law enforcement, and the identification of multiple suspects) than general consumer complaints and fraud complaints. FTC staff estimates that the online identity theft complaint form takes consumers up to 8.5 minutes to complete. For consumers who call the CRC with an identity theft complaint, staff estimates that it will take 6.4 minutes per call to obtain complaint information. A substantial portion of identity theft-related calls typically consists of counseling consumers on other steps they should consider taking to obtain relief. The time needed for counseling is excluded from the estimate. Surveys Consumer customer satisfaction surveys give the agency information about the overall effectiveness and timeliness of the FTC call center and online complaint process. An entity called Customer Feedback Insights contacts subsets of consumers throughout the year with several preapproved questions to elicit information from consumers about the overall effectiveness of the phone complaint process. Current estimates are that each respondent will require 4.4 minutes to answer the questions during the phone survey and about 2.7 minutes for the online survey (approximately 20–30 seconds per question). In addition, the FTC currently uses ForeSee, Inc. for online customer satisfaction surveys on www.ftc complaintassistant.gov. It randomly selects consumers to take part in a brief survey to provide feedback about the Web site. Estimates relating to ForeSee surveys are included under ‘‘Misc. and fraud-related consumer complaints (Web chat)’’ in the table below. The FTC also plans to send an electronic survey to all United Stateslocated Consumer Sentinel Network users to identify areas where the system is satisfactory and where it can improve. Staff estimates the survey to not take more than 5 minutes to complete. What follows are staff’s estimates of burden for these various collections of information, including the surveys. The figures for the online forms and consumer hotlines are an average of annualized volume for the respective programs including both current and projected volumes over the three-year clearance period sought and the number of respondents for each activity has been rounded to the nearest thousand. Number of respondents Activity Number of minutes/activity Total hours 367,000 221,000 31,200 627,000 2,860,000 224,000 88,000 8,000 17,000 200 5.9 5.3 5.0 3.0 2.0 6.4 8.5 4.4 2.7 5.0 36,088 19,522 2,600 31,350 95,333 23,893 12,467 587 765 17 Totals ........................................................................................................................ mstockstill on DSK4VPTVN1PROD with NOTICES Misc. and fraud-related consumer complaints (phone) ................................................... Misc. and fraud-related consumer complaints (online) ................................................... Misc. and fraud-related consumer complaints (Web chat) 2 ........................................... Do-Not-Call related consumer complaints (phone) ......................................................... Do-Not-Call related consumer complaints (online) ......................................................... Identity theft complaints (phone) ..................................................................................... Identity theft complaints (online) ...................................................................................... Customer Satisfaction Questionnaire (phone) ................................................................ Customer Satisfaction Questionnaire (online) ................................................................. Consumer Sentinel Network Survey ............................................................................... 4,443,400 ............................ 222,622 Annual Cost Burden The cost per respondent should be negligible. Participation is voluntary and will not require any labor expenditures by respondents. There are no capital, start-up, operation, maintenance, or other similar costs to the respondents. (c) Program Evaluations: 79 hours. Review of Divestiture Orders—64 hours. The Commission issues, on average, approximately 10–15 orders in merger cases per year that require divestitures. As a result of a 1999 study authorized by the Office of Management and Budget (OMB) and conducted by the staffs of the Bureau of Competition (BC) and the Bureau of Economics, as well as more recent experience, BC monitors these required divestitures by interviewing representatives of the Commission-approved buyers of the divested assets within the first year after the divestiture is completed. BC staff interviews representatives of the buyers to ask whether all assets required to be divested were, in fact, divested; whether the buyer has used the divested assets to enter the market of concern to the Commission and, if so, the extent to which the buyer is participating in the market; whether the 2 This category includes online customer satisfaction surveys by ForeSee, Inc., for www.ftc complaintassistant.gov. VerDate Sep<11>2014 17:39 Feb 06, 2015 Jkt 235001 PO 00000 Frm 00024 Fmt 4703 Sfmt 4703 E:\FR\FM\09FEN1.SGM 09FEN1 Federal Register / Vol. 80, No. 26 / Monday, February 9, 2015 / Notices mstockstill on DSK4VPTVN1PROD with NOTICES divestiture met the buyer’s expectations; and whether the buyer believes the divestiture has been successful. In a few cases, BC staff may also interview monitor trustees, if appropriate. In all these interviews, staff seeks to learn about pricing and other basic facts regarding competition in the markets of concern to the FTC. Participation by the buyers is voluntary. Each responding company designates the company representative most likely to have the necessary information; typically, a company executive and an attorney represent the company. Each interview takes less than one hour to complete. BC staff further estimates that it takes each participant no more than one hour to prepare for the interview. Staff conservatively estimates that, for each interview of the responding company, two individuals (a company executive and an attorney) will devote two hours (one hour preparing and one hour participating) each to responding to questions for a total of four hours. Interviews of monitor trustees typically involve only the monitor trustee and take approximately one hour to complete with no more than one hour to prepare for the interview. Assuming that staff evaluates approximately 15 divestitures per year during the three-year clearance period, the total hours burden for the responding companies will be approximately 60 hours per year (15 divestiture reviews × 4 hours for preparing and participating). Staff may include approximately 2 monitor trustee interviews a year, which would add at most 4 hours (2 interviews × 2 hours for preparing and participating.). Annual Cost Burden Using the burden hours estimated above, staff estimates that the total annual labor cost, based on a conservative estimated average of $135/ hour for executives’ and attorneys’ wages, would be approximately $8,640 (64 hours × $135).3 There are no capital, start-up, operation, maintenance, or other similar costs to respondents. Review of Advocacy Program—15 hours. The FTC’s advocacy program draws on the Commission’s expertise in competition and consumer protection matters to encourage state and federal legislators, agencies and regulatory officials, courts and private entities to consider the effects of their decisions on competition and consumer welfare. The Commission and staff send approximately 20 letters to such 3 See supra note 1 (attorney salary source data for ‘‘Managing Attorney’’). VerDate Sep<11>2014 17:39 Feb 06, 2015 Jkt 235001 decision makers annually regarding the likely effects of various bills, regulations, and other policies. In the past, the Office of Policy Planning (‘‘OPP’’) has evaluated the effectiveness of these advocacy comments by surveying comment recipients and other relevant decision makers. OPP intends to continue this evaluation by sending an electronic, or where necessary, a paper questionnaire to relevant parties within a year after sending an advocacy. Most survey questions ask the respondent to agree or disagree with a statement concerning the advocacy comment that they received. Specifically, these questions ask about the consideration, content, influence, and public effect of our comments. The questionnaire also provides respondents with an opportunity to provide additional remarks regarding the comments they received, advocacy comments in general, and the outcome of the matter. These survey results are also included in the FTC’s internal performance management indicators, and are used to guide the FTC’s selection and prioritization of future advocacy opportunities. OPP staff estimates that, on average, respondents will take 30 minutes or less to complete the questionnaire. OPP staff estimates that 15 minutes of administrative time will be necessary to prepare a survey for return via mail or email. Accordingly, staff estimates that each respondent will incur 45 minutes of burden, resulting in a cumulative total of 15 burden hours per year (45 minutes of burden per respondent × 20 respondents per year). OPP staff does not intend to conduct any follow-up activities that would involve the respondents’ participation. Annual Cost Burden OPP staff estimates a conservative hourly labor cost of $100 for the time of the survey participants (primarily state representatives and senators) and an hourly labor cost of $20 for administrative support time. Thus, staff estimates a total labor cost of $55 for each response (30 minutes of burden at $100 per hour plus 15 minutes of burden at $20 per hour). Assuming 20 respondents will complete the questionnaire on an annual basis, staff estimates the total annual labor costs will be approximately $1,100 ($55 per response × 20 respondents). There are no capital, start-up, operation, maintenance, or other similar costs to respondents. PO 00000 Frm 00025 Fmt 4703 Sfmt 4703 6969 Request for Comments You can file a comment online or on paper. For the Commission to consider your comment, we must receive it on or before March 11, 2015. Write ‘‘Administrative Activities: FTC File No. P911409’’ on your comment. Your comment—including your name and your state—will be placed on the public record of this proceeding, including, to the extent practicable, on the public Commission Web site, at http://www.ftc. gov/os/publiccomments.shtm. As a matter of discretion, the Commission tries to remove individuals’ home contact information from comments before placing them on the Commission Web site. Because your comment will be made public, you are solely responsible for making sure that your comment does not include any sensitive personal information, such as anyone’s Social Security number, date of birth, driver’s license number or other state identification number or foreign country equivalent, passport number, financial account number, or credit or debit card number. You are also solely responsible for making sure that your comment does not include any sensitive health information, like medical records or other individually identifiable health information. In addition, do not include any ‘‘[t]rade secret or any commercial or financial information which is . . . privileged or confidential,’’ as discussed in Section 6(f) of the FTC Act, 15 U.S.C. 46(f), and FTC Rule 4.10(a)(2), 16 CFR 4.10(a)(2). In particular, do not include competitively sensitive information such as costs, sales statistics, inventories, formulas, patterns, devices, manufacturing processes, or customer names. If you want the Commission to give your comment confidential treatment, you must file it in paper form, with a request for confidential treatment, and you are required to follow the procedure explained in FTC Rule 4.9(c), 16 CFR 4.9(c). Your comment will be kept confidential only if the FTC General Counsel grants your request in accordance with the law and the public interest. Postal mail addressed to the Commission is subject to delay due to heightened security screening. As a result, we encourage you to submit your comment online, or to send it to the Commission by courier or overnight service. To make sure that the Commission considers your online comment, you must file it at https:// ftcpublic.commentworks.com/ftc/admin activitiespra2, by following the instructions on the web-based form. If E:\FR\FM\09FEN1.SGM 09FEN1 6970 Federal Register / Vol. 80, No. 26 / Monday, February 9, 2015 / Notices this Notice appears at http:// www.regulations.gov, you also may file a comment through that Web site. If you file your comment on paper, write ‘‘Administrative Activities: FTC File No. P911409’’ on your comment and on the envelope, and mail or deliver it to the following address: Federal Trade Commission, Office of the Secretary, 600 Pennsylvania Avenue NW., Suite CC–5610 (Annex J), Washington, DC 20580, or deliver your comment to the following address: Federal Trade Commission, Office of the Secretary, Constitution Center, 400 7th Street SW., 5th Floor, Suite 5610 (Annex J), Washington, DC 20024. If possible, submit your paper comment to the Commission by courier or overnight service. The FTC Act and other laws that the Commission administers permit the collection of public comments to consider and use in this proceeding as appropriate. The Commission will consider all timely and responsive public comments that it receives on or before March 11, 2015. You can find more information, including routine uses permitted by the Privacy Act, in the Commission’s privacy policy, at http://www.ftc.gov/ftc/privacy.shtm. Comments on the information collection requirements subject to review under the PRA should also be submitted to OMB. If sent by U.S. mail, address comments to: Office of Information and Regulatory Affairs, Office of Management and Budget, Attention: Desk Officer for the Federal Trade Commission, New Executive Office Building, Docket Library, Room 10102, 725 17th Street NW., Washington, DC 20503. Comments sent to OMB by U.S. postal mail, however, are subject to delays due to heightened security precautions. Thus, comments instead should be sent by facsimile to (202) 395–5167. David C. Shonka, Principal Deputy General Counsel. [FR Doc. 2015–02435 Filed 2–6–15; 8:45 am] mstockstill on DSK4VPTVN1PROD with NOTICES BILLING CODE 6750–01–P VerDate Sep<11>2014 17:39 Feb 06, 2015 Jkt 235001 DEPARTMENT OF DEFENSE FOR FURTHER INFORMATION CONTACT: GENERAL SERVICES ADMINISTRATION NATIONAL AERONAUTICS AND SPACE ADMINISTRATION Kathy Hopkins, Procurement Analyst, Federal Acquisition Policy Division, at (202) 969–7226 or Kathlyn.hopkins@ gsa.gov. SUPPLEMENTARY INFORMATION: [OMB Control No. 9000–0010; Docket 2015– 0055; Sequence 1] Federal Acquisition Regulation; Information Collection; Progress Payments (SF–1443) Department of Defense (DOD), General Services Administration (GSA), and National Aeronautics and Space Administration (NASA). ACTION: Notice of request for public comments regarding an extension to an existing OMB clearance. AGENCY: Under the provisions of the Paperwork Reduction Act of 1995, the Regulatory Secretariat will be submitting to the Office of Management and Budget (OMB) a request to review and approve an extension of a previously information collection requirement concerning progress payments. DATES: Submit comments on or before April 10, 2015. ADDRESSES: Submit comments identified by Information Collection 9000–0010, Progress Payments, by any of the following methods: • Regulations.gov: http:// www.regulations.gov. Submit comments via the Federal eRulemaking portal by inputting ‘‘Information Collection 9000– 0010, Progress Payments’’ under the heading ‘‘Enter Keyword or ID’’ and selecting ‘‘Search’’. Select the link ‘‘Submit a Comment’’ that corresponds with ‘‘Information Collection 9000– 0010, Progress Payments’’. Follow the instructions provided at the ‘‘Submit a Comment’’ screen. Please include your name, company name (if any), and ‘‘Information Collection 9000–0010, Progress Payments’’ on your attached document. • Fax: 202–501–4067. • Mail: General Services Administration, Regulatory Secretariat (MVCB), 1275 First Street NE., Washington, DC 20417. ATTN: Ms. Flowers/IC 9000–0010, Progress Payments. Instructions: Please submit comments only and cite Information Collection 9000–0010, Progress Payments, in all correspondence related to this collection. All comments received will be posted without change to http:// www.regulations.gov, including any personal and/or business confidential information provided. SUMMARY: PO 00000 Frm 00026 Fmt 4703 Sfmt 4703 A. Purpose Certain Federal contracts provide for progress payments to be made to the contractor during performance of the contract. Pursuant to FAR clause 52.232–16 ‘‘Progress Payments,’’ contractors are required to request progress payments on Standard Form 1443, ‘‘Contractor’s Request for Progress Payment,’’ or an agency approved electronic equivalent. Additionally, contractors may be required to submit reports, certificates, financial statements, and other pertinent information, reasonably requested by the Contracting Officer. The contractual requirement for submission of reports, certificates, financial statements and other pertinent information is necessary for protection of the Government against financial loss through the making of progress payments. B. Annual Reporting Burden Respondents: 25,161. Responses per Respondent: 32. Annual Responses: 805,152. Hours per Response: .42. Total Burden Hours: 338,164. C. Public Comments Public comments are particularly invited on: Whether this collection of information is necessary for the proper performance of functions of the FAR, and whether it will have practical utility; whether our estimate of the public burden of this collection of information is accurate, and based on valid assumptions and methodology; ways to enhance the quality, utility, and clarity of the information to be collected; and ways in which we can minimize the burden of the collection of information on those who are to respond, through the use of appropriate technological collection techniques or other forms of information technology. D. Obtaining Copies of Proposals Requesters may obtain a copy of the information collection documents from the General Services Administration, Regulatory Secretariat (MVCB), 1275 First Street NE., Washington, DC 20417, telephone (202) 501–4755. Please cite OMB Control No. 9000–0010, Progress Payments, in all correspondence. E:\FR\FM\09FEN1.SGM 09FEN1

Agencies

[Federal Register Volume 80, Number 26 (Monday, February 9, 2015)]
[Notices]
[Pages 6967-6970]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2015-02435]


=======================================================================
-----------------------------------------------------------------------

FEDERAL TRADE COMMISSION


Agency Information Collection Activities; Submission for OMB 
Review; Comment Request

AGENCY: Federal Trade Commission (FTC or Commission).

ACTION: Notice and request for comment.

-----------------------------------------------------------------------

SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995, 
the FTC is seeking public comments on its request to OMB for a three-
year extension of the current PRA clearance for information collection 
requirements pertaining to the Commission's administrative activities. 
That clearance expires on February 28, 2015.

DATES: Comments must be filed by March 11, 2015.

ADDRESSES: Interested parties may file a comment online or on paper, by 
following the instructions in the Request for Comment part of the 
SUPPLEMENTARY INFORMATION section below. Write ``Administrative 
Activities: FTC File No. P911409'' on your comment, and file your 
comment online at https://ftcpublic.commentworks.com/ftc/adminactivitiespra2 by following the instructions on the web-based 
form. If you prefer to file your comment on paper, mail or deliver your 
comment to the following address: Federal Trade Commission, Office of 
the Secretary, 600 Pennsylvania Avenue NW., Suite CC-5610 (Annex J), 
Washington, DC 20580, or deliver your comment to the following address: 
Federal Trade Commission, Office of the Secretary, Constitution Center, 
400 7th Street SW., 5th Floor, Suite 5610 (Annex J), Washington, DC 
20024.

FOR FURTHER INFORMATION CONTACT: Nicholas Mastrocinque (Nick M) and Ami 
Dziekan (Ami D), Bureau of Consumer Protection, Federal Trade 
Commission, Mail Code CC-9232, 600 Pennsylvania Avenue NW., Washington, 
DC 20580, Nick M: (202) 326-3188 and Ami D: (202) 326-2648.

SUPPLEMENTARY INFORMATION:
    Title: Administrative Activities.
    OMB Control Number: 3084-0047.
    Type of Review: Extension of a currently approved collection.
    Abstract: The currently approved information collection consists 
of: (a) Applications to the Commission, including applications and 
notices contained in the Commission's Rules of Practice (primarily 
Parts I, II, and IV); (b) the FTC's consumer complaint systems; and (c) 
the FTC's program evaluation activities.
    On November 14, 2014, the Commission sought comment on the 
information collection requirements pertaining to the Commission's 
administrative activities. 79 FR 68245. No comments were received. As 
required by OMB regulations, 5 CFR part 1320, the FTC is providing this 
second opportunity for public comment.
    Estimated Annual Hours Burden: 222,851 hours (150 + 222,622 + 64 + 
15).
    (a) Applications to the Commission, including applications and 
notices supported pursuant to the Commission's Rules of Practice: 150 
hours.
    Most applications to the Commission generally fall within the ``law 
enforcement'' exception to the PRA and are mostly found in Part III 
(Rules of Practice for Adjudicative Proceedings) of the Commission's 
Rules of Practice. See 16 CFR 3.1-3.83. Nonetheless, there are various 
applications and notices to the Commission contained in other rules 
(generally in Parts I, II, and IV of the Commission's Rule of 
Practice). For example, staff estimates that the FTC annually receives 
approximately 15 requests for clearance submitted by former FTC 
employees in order to participate in certain matters and screening 
affidavits submitted by partners or legal or business associates of 
former employees pursuant to Rule 4.1, 16 CFR 4.1. There are also 
procedures set out in Rule 4.11(e) for agency review of outside 
requests for Commission employee testimony, through compulsory process 
or otherwise, and requests for material pursuant to compulsory process 
in cases or matters to which the agency is not a party. Rule 4.11(e) 
requires that a person who seeks such testimony or material submit a 
statement in support of the request. Staff estimates that agency 
personnel receive approximately 10 requests per year. Other types of 
applications and notices are either infrequent or difficult to 
quantify. Nonetheless, in order to cover any potential ``collection of 
information'' for which separate clearance has not been sought, staff 
conservatively projects the FTC will receive 75 applications or notices 
per year. Staff estimates each respondent will incur, on average, 
approximately 2 hours of burden to submit an application or notice, 
resulting in a cumulative annual total of 150 burden hours (75 
applications or notices x 2 burden hours).

Annual Cost Burden

    Using the burden hours estimated above, staff estimates that the 
total annual labor cost, based on an estimated average of $115/hour for 
executives' and attorneys' wages, would be approximately $17,250 (150 
hours x $115).\1\ There are no capital, start-up, operation, 
maintenance, or other similar costs to respondents.
---------------------------------------------------------------------------

    \1\ Figures based on national median salaries, including bonuses 
and benefits, divided by a 2,080 hour work year (52 weeks x 40 
hours/week), for a ``Managing Attorney,'' ``Attorney II,'' 
``Attorney III,'' ``Attorney IV,'' and ``Attorney V'' at 
www.salary.com.
---------------------------------------------------------------------------

    (b) Complaint Systems: 222,622 annual hours.

Consumer Response Center (CRC)

    Consumers can submit complaints about fraud and other practices to 
the FTC's Consumer Response Center by telephone or through an online 
complaint form at the FTC's Web site. Telephone complaints and 
inquiries to the FTC are answered both by FTC staff and contractors. 
These telephone counselors ask for the same information that consumers 
would enter on the applicable forms available on the FTC's Web site. 
The FTC also hosts a second online complaint form called econsumer.gov. 
This form accepts cross-border complaints from consumers through the 
econsumer.gov Web site and transmits them into the Consumer Sentinel 
Network. For telephone inquiries and complaints, the FTC staff 
estimates that it takes 5.9 minutes per call to gather information, and 
an estimated 5.3 minutes for consumers to enter a complaint online. The 
burden estimate conservatively assumes that the entire phone call is 
devoted to collecting information from consumers, although frequently 
telephone counselors devote a portion of the call to providing 
requested information to consumers.
    As of 2014, the FTC now supports web chat for its online complaint 
process. Web chat allows consumers to communicate in real time using an 
easily accessible web interface to obtain technical support for the 
online complaint process. This feature will

[[Page 6968]]

enable the FTC to retain consumer complaints from consumers who might 
otherwise abandon the process. Staff estimates that it will take an 
average of 5 minutes per chat session to obtain the necessary technical 
support.

Complaints Concerning the National Do Not Call Registry

    To receive complaints from consumers of possible violations of the 
rules governing the National Do Not Call Registry, 16 CFR 310.4(b), the 
FTC maintains both an online form and a toll free hotline with 
automated voice response system. Consumer complainants must provide the 
phone number that was called, whether the call was prerecorded, and the 
date and time of the call. They may also provide either the name or 
telephone number of the company about which they are complaining, their 
name and address so they can be contacted for additional information, 
as well as for a brief comment regarding their complaint. In addition, 
complainants have the option of answering three yes-or-no questions to 
help law enforcement investigating complaints. The FTC staff estimates 
that the time required of consumer complainants to the National Do Not 
Call Registry is 3 minutes for phone complaints and 2 minutes for 
online complaints.

Identity Theft

    To handle complaints about identity theft, the FTC must obtain more 
detailed information than is required of other complainants. Identity 
theft complaints generally require more information (such as a 
description of actions complainants have taken with credit bureaus, 
companies, and law enforcement, and the identification of multiple 
suspects) than general consumer complaints and fraud complaints. FTC 
staff estimates that the online identity theft complaint form takes 
consumers up to 8.5 minutes to complete.
    For consumers who call the CRC with an identity theft complaint, 
staff estimates that it will take 6.4 minutes per call to obtain 
complaint information. A substantial portion of identity theft-related 
calls typically consists of counseling consumers on other steps they 
should consider taking to obtain relief. The time needed for counseling 
is excluded from the estimate.

Surveys

    Consumer customer satisfaction surveys give the agency information 
about the overall effectiveness and timeliness of the FTC call center 
and online complaint process. An entity called Customer Feedback 
Insights contacts subsets of consumers throughout the year with several 
preapproved questions to elicit information from consumers about the 
overall effectiveness of the phone complaint process. Current estimates 
are that each respondent will require 4.4 minutes to answer the 
questions during the phone survey and about 2.7 minutes for the online 
survey (approximately 20-30 seconds per question).
    In addition, the FTC currently uses ForeSee, Inc. for online 
customer satisfaction surveys on www.ftccomplaintassistant.gov. It 
randomly selects consumers to take part in a brief survey to provide 
feedback about the Web site. Estimates relating to ForeSee surveys are 
included under ``Misc. and fraud-related consumer complaints (Web 
chat)'' in the table below.
    The FTC also plans to send an electronic survey to all United 
States-located Consumer Sentinel Network users to identify areas where 
the system is satisfactory and where it can improve. Staff estimates 
the survey to not take more than 5 minutes to complete.
    What follows are staff's estimates of burden for these various 
collections of information, including the surveys. The figures for the 
online forms and consumer hotlines are an average of annualized volume 
for the respective programs including both current and projected 
volumes over the three-year clearance period sought and the number of 
respondents for each activity has been rounded to the nearest thousand.
---------------------------------------------------------------------------

    \2\ This category includes online customer satisfaction surveys 
by ForeSee, Inc., for www.ftccomplaintassistant.gov.

----------------------------------------------------------------------------------------------------------------
                                                                Number of         Number of
                         Activity                              respondents    minutes/activity     Total hours
----------------------------------------------------------------------------------------------------------------
Misc. and fraud-related consumer complaints (phone).......           367,000               5.9            36,088
Misc. and fraud-related consumer complaints (online)......           221,000               5.3            19,522
Misc. and fraud-related consumer complaints (Web chat) \2\            31,200               5.0             2,600
Do-Not-Call related consumer complaints (phone)...........           627,000               3.0            31,350
Do-Not-Call related consumer complaints (online)..........         2,860,000               2.0            95,333
Identity theft complaints (phone).........................           224,000               6.4            23,893
Identity theft complaints (online)........................            88,000               8.5            12,467
Customer Satisfaction Questionnaire (phone)...............             8,000               4.4               587
Customer Satisfaction Questionnaire (online)..............            17,000               2.7               765
Consumer Sentinel Network Survey..........................               200               5.0                17
                                                           -----------------------------------------------------
    Totals................................................         4,443,400  ................           222,622
----------------------------------------------------------------------------------------------------------------

Annual Cost Burden

    The cost per respondent should be negligible. Participation is 
voluntary and will not require any labor expenditures by respondents. 
There are no capital, start-up, operation, maintenance, or other 
similar costs to the respondents.
    (c) Program Evaluations: 79 hours.
    Review of Divestiture Orders--64 hours.
    The Commission issues, on average, approximately 10-15 orders in 
merger cases per year that require divestitures. As a result of a 1999 
study authorized by the Office of Management and Budget (OMB) and 
conducted by the staffs of the Bureau of Competition (BC) and the 
Bureau of Economics, as well as more recent experience, BC monitors 
these required divestitures by interviewing representatives of the 
Commission-approved buyers of the divested assets within the first year 
after the divestiture is completed.
    BC staff interviews representatives of the buyers to ask whether 
all assets required to be divested were, in fact, divested; whether the 
buyer has used the divested assets to enter the market of concern to 
the Commission and, if so, the extent to which the buyer is 
participating in the market; whether the

[[Page 6969]]

divestiture met the buyer's expectations; and whether the buyer 
believes the divestiture has been successful. In a few cases, BC staff 
may also interview monitor trustees, if appropriate. In all these 
interviews, staff seeks to learn about pricing and other basic facts 
regarding competition in the markets of concern to the FTC.
    Participation by the buyers is voluntary. Each responding company 
designates the company representative most likely to have the necessary 
information; typically, a company executive and an attorney represent 
the company. Each interview takes less than one hour to complete. BC 
staff further estimates that it takes each participant no more than one 
hour to prepare for the interview. Staff conservatively estimates that, 
for each interview of the responding company, two individuals (a 
company executive and an attorney) will devote two hours (one hour 
preparing and one hour participating) each to responding to questions 
for a total of four hours. Interviews of monitor trustees typically 
involve only the monitor trustee and take approximately one hour to 
complete with no more than one hour to prepare for the interview. 
Assuming that staff evaluates approximately 15 divestitures per year 
during the three-year clearance period, the total hours burden for the 
responding companies will be approximately 60 hours per year (15 
divestiture reviews x 4 hours for preparing and participating). Staff 
may include approximately 2 monitor trustee interviews a year, which 
would add at most 4 hours (2 interviews x 2 hours for preparing and 
participating.).

Annual Cost Burden

    Using the burden hours estimated above, staff estimates that the 
total annual labor cost, based on a conservative estimated average of 
$135/hour for executives' and attorneys' wages, would be approximately 
$8,640 (64 hours x $135).\3\ There are no capital, start-up, operation, 
maintenance, or other similar costs to respondents.
---------------------------------------------------------------------------

    \3\ See supra note 1 (attorney salary source data for ``Managing 
Attorney'').
---------------------------------------------------------------------------

    Review of Advocacy Program--15 hours.
    The FTC's advocacy program draws on the Commission's expertise in 
competition and consumer protection matters to encourage state and 
federal legislators, agencies and regulatory officials, courts and 
private entities to consider the effects of their decisions on 
competition and consumer welfare. The Commission and staff send 
approximately 20 letters to such decision makers annually regarding the 
likely effects of various bills, regulations, and other policies.
    In the past, the Office of Policy Planning (``OPP'') has evaluated 
the effectiveness of these advocacy comments by surveying comment 
recipients and other relevant decision makers. OPP intends to continue 
this evaluation by sending an electronic, or where necessary, a paper 
questionnaire to relevant parties within a year after sending an 
advocacy.
    Most survey questions ask the respondent to agree or disagree with 
a statement concerning the advocacy comment that they received. 
Specifically, these questions ask about the consideration, content, 
influence, and public effect of our comments. The questionnaire also 
provides respondents with an opportunity to provide additional remarks 
regarding the comments they received, advocacy comments in general, and 
the outcome of the matter. These survey results are also included in 
the FTC's internal performance management indicators, and are used to 
guide the FTC's selection and prioritization of future advocacy 
opportunities.
    OPP staff estimates that, on average, respondents will take 30 
minutes or less to complete the questionnaire. OPP staff estimates that 
15 minutes of administrative time will be necessary to prepare a survey 
for return via mail or email. Accordingly, staff estimates that each 
respondent will incur 45 minutes of burden, resulting in a cumulative 
total of 15 burden hours per year (45 minutes of burden per respondent 
x 20 respondents per year). OPP staff does not intend to conduct any 
follow-up activities that would involve the respondents' participation.

Annual Cost Burden

    OPP staff estimates a conservative hourly labor cost of $100 for 
the time of the survey participants (primarily state representatives 
and senators) and an hourly labor cost of $20 for administrative 
support time. Thus, staff estimates a total labor cost of $55 for each 
response (30 minutes of burden at $100 per hour plus 15 minutes of 
burden at $20 per hour). Assuming 20 respondents will complete the 
questionnaire on an annual basis, staff estimates the total annual 
labor costs will be approximately $1,100 ($55 per response x 20 
respondents). There are no capital, start-up, operation, maintenance, 
or other similar costs to respondents.

Request for Comments

    You can file a comment online or on paper. For the Commission to 
consider your comment, we must receive it on or before March 11, 2015. 
Write ``Administrative Activities: FTC File No. P911409'' on your 
comment. Your comment--including your name and your state--will be 
placed on the public record of this proceeding, including, to the 
extent practicable, on the public Commission Web site, at http://www.ftc.gov/os/publiccomments.shtm. As a matter of discretion, the 
Commission tries to remove individuals' home contact information from 
comments before placing them on the Commission Web site.
    Because your comment will be made public, you are solely 
responsible for making sure that your comment does not include any 
sensitive personal information, such as anyone's Social Security 
number, date of birth, driver's license number or other state 
identification number or foreign country equivalent, passport number, 
financial account number, or credit or debit card number. You are also 
solely responsible for making sure that your comment does not include 
any sensitive health information, like medical records or other 
individually identifiable health information. In addition, do not 
include any ``[t]rade secret or any commercial or financial information 
which is . . . privileged or confidential,'' as discussed in Section 
6(f) of the FTC Act, 15 U.S.C. 46(f), and FTC Rule 4.10(a)(2), 16 CFR 
4.10(a)(2). In particular, do not include competitively sensitive 
information such as costs, sales statistics, inventories, formulas, 
patterns, devices, manufacturing processes, or customer names.
    If you want the Commission to give your comment confidential 
treatment, you must file it in paper form, with a request for 
confidential treatment, and you are required to follow the procedure 
explained in FTC Rule 4.9(c), 16 CFR 4.9(c). Your comment will be kept 
confidential only if the FTC General Counsel grants your request in 
accordance with the law and the public interest.
    Postal mail addressed to the Commission is subject to delay due to 
heightened security screening. As a result, we encourage you to submit 
your comment online, or to send it to the Commission by courier or 
overnight service. To make sure that the Commission considers your 
online comment, you must file it at https://ftcpublic.commentworks.com/ftc/adminactivitiespra2, by following the instructions on the web-based 
form. If

[[Page 6970]]

this Notice appears at http://www.regulations.gov, you also may file a 
comment through that Web site.
    If you file your comment on paper, write ``Administrative 
Activities: FTC File No. P911409'' on your comment and on the envelope, 
and mail or deliver it to the following address: Federal Trade 
Commission, Office of the Secretary, 600 Pennsylvania Avenue NW., Suite 
CC-5610 (Annex J), Washington, DC 20580, or deliver your comment to the 
following address: Federal Trade Commission, Office of the Secretary, 
Constitution Center, 400 7th Street SW., 5th Floor, Suite 5610 (Annex 
J), Washington, DC 20024. If possible, submit your paper comment to the 
Commission by courier or overnight service.
    The FTC Act and other laws that the Commission administers permit 
the collection of public comments to consider and use in this 
proceeding as appropriate. The Commission will consider all timely and 
responsive public comments that it receives on or before March 11, 
2015. You can find more information, including routine uses permitted 
by the Privacy Act, in the Commission's privacy policy, at http://www.ftc.gov/ftc/privacy.shtm.
    Comments on the information collection requirements subject to 
review under the PRA should also be submitted to OMB. If sent by U.S. 
mail, address comments to: Office of Information and Regulatory 
Affairs, Office of Management and Budget, Attention: Desk Officer for 
the Federal Trade Commission, New Executive Office Building, Docket 
Library, Room 10102, 725 17th Street NW., Washington, DC 20503. 
Comments sent to OMB by U.S. postal mail, however, are subject to 
delays due to heightened security precautions. Thus, comments instead 
should be sent by facsimile to (202) 395-5167.

David C. Shonka,
Principal Deputy General Counsel.
[FR Doc. 2015-02435 Filed 2-6-15; 8:45 am]
BILLING CODE 6750-01-P