On-Line Complaint Form for Service-Related Issues in Air Transportation, 6793-6794 [2015-02405]

Download as PDF Federal Register / Vol. 80, No. 25 / Friday, February 6, 2015 / Notices conservation of the waters of the Susquehanna River Basin; (5) notice for Four Seasons Golf Course project sponsor to appear and show cause before the Commission; (6) regulatory compliance matter for Cabot Oil & Gas Corporation; and (7) Regulatory Program projects. Projects listed for Commission action are those that were the subject of a public hearing conducted by the Commission on January 29, 2015, and identified in the notice for such hearing, which was published in 80 FR 98, January 2, 2015. Opportunity To Appear and Comment: Interested parties are invited to attend the business meeting and encouraged to review the Commission’s Public Meeting Rules of Conduct, which are posted on the Commission’s Web site, www.srbc.net. As identified in the public hearing notices referenced above, written comments on the Regulatory Program projects that were the subject of a public hearing, and are listed for action at the business meeting, are subject to a comment deadline of February 9, 2015. Written comments pertaining to any other matters listed for action at the business meeting may be mailed to the Susquehanna River Basin Commission, 4423 North Front Street, Harrisburg, Pennsylvania 17110–1788, or submitted electronically through https://www.srbc.net/pubinfo/ publicparticipation.htm. Any such comments mailed or electronically submitted must be received by the Commission on or before February 27, 2015, to be considered. Authority: Pub. L. 91–575, 84 Stat. 1509 et seq., 18 CFR parts 806, 807, and 808. Dated: January 30, 2015. Stephanie L. Richardson, Secretary to the Commission. [FR Doc. 2015–02409 Filed 2–5–15; 8:45 am] BILLING CODE 7040–01–P DEPARTMENT OF TRANSPORTATION Office of the Secretary [Docket OST–2011–0022] On-Line Complaint Form for ServiceRelated Issues in Air Transportation Office of the Secretary, Department of Transportation. ACTION: Notice and request for comments. asabaliauskas on DSK5VPTVN1PROD with NOTICES AGENCY: In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. Chapter 35, as amended) this notice announces the Department of Transportation’s intention to renew an SUMMARY: VerDate Sep<11>2014 18:52 Feb 05, 2015 Jkt 235001 OMB control number for an on-line complaint form by which a consumer can electronically submit a servicerelated complaint against an air carrier. DATES: Comments on this notice must be received by April 7, 2015. ADDRESSES: To ensure that you do not duplicate your docket submissions, please submit them by only one of the following means: • Federal eRulemaking Portal: Go to https://www.regulations.gov and follow the online instructions for submitting comments; • Mail: Docket Management Facility, U.S. Department of Transportation, 1200 New Jersey Ave. SE., West Building Ground Floor Room W–12/140, Washington, DC 20590–0001; or • Hand delivery: West Building Ground Floor, Room W–12/140, 1200 New Jersey Ave. SE., between 9 a.m. and 5 p.m., Monday through Friday, except Federal holidays. The telephone number is 202–366–9329. FOR FURTHER INFORMATION CONTACT: Blane Workie or Daeleen Chesley, Office of the Secretary, Office of the Assistant General Counsel for Aviation Enforcement and Proceedings (C–70), Department of Transportation, 1200 New Jersey Ave. SE., Washington, DC 20590, 202 366–9342 (voice) or at Blane.Workie@dot.gov or Daeleen.Chesley@dot.gov. SUPPLEMENTARY INFORMATION: Title: Renewal of Aviation Consumer Protection Division Webpage On-Line Complaint Form. OMB Control Number: 2105–0568. Type of Request: Request to renew an OMB control number for a current information collection form. Abstract: The Department of Transportation’s (Department) Office of the Assistant General Counsel for Aviation Enforcement and Proceedings (Enforcement Office) has broad authority under 49 U.S.C., Subtitle VII, to investigate and enforce consumer protection and civil rights laws and regulations related to air transportation. The Enforcement Office, including its Aviation Consumer Protection Division (ACPD), monitors compliance with and investigates violations of the Department of Transportation’s aviation economic, consumer protection, and civil rights requirements. Among other things, the office is responsible for receiving and investigating service-related consumer complaints filed against airlines and other travel-related companies. Once received, the complaints are reviewed by the office to determine the extent to which these entities are in compliance with federal aviation consumer PO 00000 Frm 00113 Fmt 4703 Sfmt 4703 6793 protection and civil rights laws and what, if any, action should be taken. The key reason for this request is to enable consumers to continue to file their complaints (or comments) to the Department using an on-line form, whether via their personal computer or on their mobile device. If the information collection form is not available, the Department may receive fewer complaints from consumers. The lack of consumer-driven information could inhibit the office’s ability to effectively investigate both individual complaints against airlines and other air travel-related companies. It would also impact the Department’s Enforcement Office’s ability to become aware of patterns and practices that may develop in violation of our rules. The information collection continues to further the objectives of 49 U.S.C. 41712, 40101, 40127, 41702, and 41705 to protect consumers from unfair or deceptive practices, to protect the civil rights of air travelers, and to ensure safe and adequate service in air transportation. Filing a complaint using a web-based form is voluntary and minimizes the burden on respondents. Based on CY14 information, 14,479 of the 17,308 cases filed with the ACPD were filed electronically (83.7%). Consumers can also choose to file a complaint with the Department using regular mail or by phone message. The type of information requested on the form includes complainant’s name, address, phone number (including area code), email address, and name of the airline or company about which she/he is complaining, as well as the flight date and flight itinerary (where applicable) of complainant’s trip. A consumer may also use the form to give a description of a specific air-travel related problem or to ask for air-travel related information from the ACPD. The Department has limited its informational request to that necessary to meet its program and administrative monitoring and enforcement activities. Respondents: Consumers that Choose to File an On-Line Complaint with the Aviation Consumer Protection Division. Estimated Number of Respondents: 14,479 (based on CY 2014 data). Estimated Total Burden on Respondents: 3,619.75 hours, 217,185 minutes (based on 15 minutes per respondent to fill out the on-line form). The information collection is available for inspection in regulations.gov, as noted in the ADDRESSES section of his document. Comments are Invited on: (a) Whether the collection of information is necessary for the proper performance of E:\FR\FM\06FEN1.SGM 06FEN1 6794 Federal Register / Vol. 80, No. 25 / Friday, February 6, 2015 / Notices the functions of the Department, including whether the information will have practical utility; (b) the accuracy of the Department’s estimate of the burden of the proposed information collection; (c) ways to enhance the quality, utility and clarity of the information to be collected; and (d) ways to minimize the burden of the collection of information on respondents. All responses to this notice will be summarized and included in the request for OMB approval. All comments will also become a matter of public record on the docket. Issued in Washington, DC, on January 30, 2015. Blane Workie, Assistant General Counsel for Aviation Enforcement and Proceedings. [FR Doc. 2015–02405 Filed 2–5–15; 8:45 am] BILLING CODE 4910–9X–P DEPARTMENT OF TRANSPORTATION Federal Aviation Administration Aviation Rulemaking Advisory Committee Meeting on Transport Airplane and Engine Issues Federal Aviation Administration (FAA), DOT. ACTION: Notice of public meeting. AGENCY: This notice announces a public meeting via teleconference of the FAA’s Aviation Rulemaking Advisory Committee (ARAC) Transport Airplane and Engine (TAE) Subcommittee to discuss TAE issues. DATES: The teleconference is scheduled for Tuesday, February 24, 2015, starting at 7:30 a.m. PST/10:30 a.m. EST. The public must make arrangements by February 20, 2015, to present oral statements at the meeting. ADDRESSES: N/A. FOR FURTHER INFORMATION CONTACT: Ralen Gao, Office of Rulemaking, ARM– 209, FAA, 800 Independence Avenue SW., Washington, DC 20591, Telephone (202) 267–3168, FAX (202) 267–5075, or email at ralen.gao@faa.gov. SUPPLEMENTARY INFORMATION: Pursuant to Section 10(a)(2) of the Federal Advisory Committee Act (Pub. L. 92– 463; 5 U.S.C. app. 2), notice is given of an ARAC Subcommittee meeting via teleconference to be held February 24, 2015. The agenda for the meeting is as follows: • Engine Harmonization Working Group—Vote on Bird Ingestion Tasking Report • Avionics System Harmonization Working Group—Phase 2 Low Speed asabaliauskas on DSK5VPTVN1PROD with NOTICES SUMMARY: VerDate Sep<11>2014 18:52 Feb 05, 2015 Jkt 235001 Alerting Response to FAA request for clarification • Proposed tasking on Transport Airplane Crashworthiness and Ditching Evaluation • Materials Flammability Working Group—new tasking • Transport Airplane Metallic and Composite Structures Working Group—new tasking • Any other business Participation is open to the public, but will be limited to the availability of teleconference lines. To participate, please contact the person listed in FOR FURTHER INFORMATION CONTACT by email or phone for the teleconference call-in number and passcode. Please provide the following information: Full legal name, country of citizenship, and name of your industry association, or applicable affiliation. If you are participating as a public citizen, please indicate so. Anyone calling from outside the Arlington, VA, metropolitan area will be responsible for paying long-distance charges. The public must make arrangements by February 20, 2015, to present oral or written statements at the meeting. Written statements may be presented to the Subcommittee by providing a copy to the person listed in the FOR FURTHER INFORMATION CONTACT section. Copies of the documents to be presented to the Subcommittee may be made available by contacting the person listed in the FOR FURTHER INFORMATION CONTACT section. If you need assistance or require a reasonable accommodation for the meeting or meeting documents, please contact the person listed in the FOR FURTHER INFORMATION CONTACT section. Issued in Washington, DC on February 3, 2015. Lirio Liu, Designated Federal Officer, Aviation Rulemaking Advisory Committee. [FR Doc. 2015–02416 Filed 2–5–15; 8:45 am] BILLING CODE 4910–13–P DEPARTMENT OF TRANSPORTATION Federal Transit Administration National Aging and Disability Transportation Center (NADTC) Under FTA’s Technical Assistance Program Federal Transit Administration (FTA), DOT. ACTION: Notice; Request for Proposals (RFP). AGENCY: The Federal Transit Administration (FTA) is soliciting SUMMARY: PO 00000 Frm 00114 Fmt 4703 Sfmt 4703 proposals under the Moving Ahead for Progress in the 21st Century Act’s Section 5314 Technical Assistance and Standards Development Program from national non-profit organizations for a cooperative agreement to fund a National Aging and Disability Transportation Center (NADTC). FTA is releasing this notice of funding availability to promote the availability and accessibility of transportation options that serve the needs of people with disabilities, seniors and caregivers with a focus on effectively leveraging MAP–21 Section 5310 (5310) Enhanced Mobility of Seniors and Individuals with Disabilities Formula Grants and other transit investments. The NADTC builds upon twenty-five years of investment in accessible transportation training and technical assistance that improves mobility for seniors and individuals with disabilities throughout the country by removing barriers to transportation services and expanding community transportation mobility options. DATES: Complete proposals must be submitted electronically by 11:59 p.m., Eastern Time on March 31, 2015. All proposals must be submitted electronically through the ‘‘GRANTS.GOV’’ APPLY function. Interested organizations that have not already done so should initiate the process of registering on the GRANTS.GOV site immediately to ensure completion of registration before the deadline for submission. ADDRESSES: Proposals must be submitted electronically to https:// www.Grants.Gov. FOR FURTHER INFORMATION CONTACT: For general program information, as well as proposal-specific questions, please send an email to Hendrik.opstelten@dot.gov or call Rik Opstelten at (202)–366–8094. A TDD is available at 1–800–877–8339 (TDD/FIRS). SUPPLEMENTARY INFORMATION: I. Overview The Federal Transit Administration (FTA) is soliciting proposals to create a technical assistance center called the National Aging and Disability Transportation Center (NADTC). The need for accessible transportation that supports independent community living is growing in the United States. The U.S. Census Bureau American Community Survey in 2012 estimates that over 12 percent of the U.S. population (38 million) living in the community has a disability—up 2 percent from 2009. As people age, some will acquire a disability. For the fastest growing population in the U.S., older E:\FR\FM\06FEN1.SGM 06FEN1

Agencies

[Federal Register Volume 80, Number 25 (Friday, February 6, 2015)]
[Notices]
[Pages 6793-6794]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2015-02405]


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DEPARTMENT OF TRANSPORTATION

Office of the Secretary

[Docket OST-2011-0022]


On-Line Complaint Form for Service-Related Issues in Air 
Transportation

AGENCY: Office of the Secretary, Department of Transportation.

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (44 
U.S.C. Chapter 35, as amended) this notice announces the Department of 
Transportation's intention to renew an OMB control number for an on-
line complaint form by which a consumer can electronically submit a 
service-related complaint against an air carrier.

DATES: Comments on this notice must be received by April 7, 2015.

ADDRESSES: To ensure that you do not duplicate your docket submissions, 
please submit them by only one of the following means:
     Federal eRulemaking Portal: Go to https://www.regulations.gov and follow the online instructions for submitting 
comments;
     Mail: Docket Management Facility, U.S. Department of 
Transportation, 1200 New Jersey Ave. SE., West Building Ground Floor 
Room W-12/140, Washington, DC 20590-0001; or
     Hand delivery: West Building Ground Floor, Room W-12/140, 
1200 New Jersey Ave. SE., between 9 a.m. and 5 p.m., Monday through 
Friday, except Federal holidays. The telephone number is 202-366-9329.

FOR FURTHER INFORMATION CONTACT: Blane Workie or Daeleen Chesley, 
Office of the Secretary, Office of the Assistant General Counsel for 
Aviation Enforcement and Proceedings (C-70), Department of 
Transportation, 1200 New Jersey Ave. SE., Washington, DC 20590, 202 
366-9342 (voice) or at Blane.Workie@dot.gov or Daeleen.Chesley@dot.gov.

SUPPLEMENTARY INFORMATION:
    Title: Renewal of Aviation Consumer Protection Division Webpage On-
Line Complaint Form.
    OMB Control Number: 2105-0568.
    Type of Request: Request to renew an OMB control number for a 
current information collection form.
    Abstract: The Department of Transportation's (Department) Office of 
the Assistant General Counsel for Aviation Enforcement and Proceedings 
(Enforcement Office) has broad authority under 49 U.S.C., Subtitle VII, 
to investigate and enforce consumer protection and civil rights laws 
and regulations related to air transportation. The Enforcement Office, 
including its Aviation Consumer Protection Division (ACPD), monitors 
compliance with and investigates violations of the Department of 
Transportation's aviation economic, consumer protection, and civil 
rights requirements.
    Among other things, the office is responsible for receiving and 
investigating service-related consumer complaints filed against 
airlines and other travel-related companies. Once received, the 
complaints are reviewed by the office to determine the extent to which 
these entities are in compliance with federal aviation consumer 
protection and civil rights laws and what, if any, action should be 
taken.
    The key reason for this request is to enable consumers to continue 
to file their complaints (or comments) to the Department using an on-
line form, whether via their personal computer or on their mobile 
device. If the information collection form is not available, the 
Department may receive fewer complaints from consumers. The lack of 
consumer-driven information could inhibit the office's ability to 
effectively investigate both individual complaints against airlines and 
other air travel-related companies. It would also impact the 
Department's Enforcement Office's ability to become aware of patterns 
and practices that may develop in violation of our rules. The 
information collection continues to further the objectives of 49 U.S.C. 
41712, 40101, 40127, 41702, and 41705 to protect consumers from unfair 
or deceptive practices, to protect the civil rights of air travelers, 
and to ensure safe and adequate service in air transportation.
    Filing a complaint using a web-based form is voluntary and 
minimizes the burden on respondents. Based on CY14 information, 14,479 
of the 17,308 cases filed with the ACPD were filed electronically 
(83.7%). Consumers can also choose to file a complaint with the 
Department using regular mail or by phone message. The type of 
information requested on the form includes complainant's name, address, 
phone number (including area code), email address, and name of the 
airline or company about which she/he is complaining, as well as the 
flight date and flight itinerary (where applicable) of complainant's 
trip. A consumer may also use the form to give a description of a 
specific air-travel related problem or to ask for air-travel related 
information from the ACPD. The Department has limited its informational 
request to that necessary to meet its program and administrative 
monitoring and enforcement activities.
    Respondents: Consumers that Choose to File an On-Line Complaint 
with the Aviation Consumer Protection Division.
    Estimated Number of Respondents: 14,479 (based on CY 2014 data).
    Estimated Total Burden on Respondents: 3,619.75 hours, 217,185 
minutes (based on 15 minutes per respondent to fill out the on-line 
form).
    The information collection is available for inspection in 
regulations.gov, as noted in the ADDRESSES section of his document.
    Comments are Invited on: (a) Whether the collection of information 
is necessary for the proper performance of

[[Page 6794]]

the functions of the Department, including whether the information will 
have practical utility; (b) the accuracy of the Department's estimate 
of the burden of the proposed information collection; (c) ways to 
enhance the quality, utility and clarity of the information to be 
collected; and (d) ways to minimize the burden of the collection of 
information on respondents.
    All responses to this notice will be summarized and included in the 
request for OMB approval. All comments will also become a matter of 
public record on the docket.

    Issued in Washington, DC, on January 30, 2015.
Blane Workie,
Assistant General Counsel for Aviation Enforcement and Proceedings.
[FR Doc. 2015-02405 Filed 2-5-15; 8:45 am]
BILLING CODE 4910-9X-P

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