Agency Information Collection Activities: Amendment to Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery; Comment Request, 3255 [2015-00974]

Agencies

• National Credit Union Administration

[Federal Register Volume 80, Number 14 (Thursday, January 22, 2015)]
[Notices]
[Page 3255]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2015-00974]



[[Page 3255]]

=======================================================================
-----------------------------------------------------------------------

NATIONAL CREDIT UNION ADMINISTRATION


Agency Information Collection Activities: Amendment to Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery; Comment Request

AGENCY: National Credit Union Administration (NCUA).

ACTION: Request for comment.

-----------------------------------------------------------------------

SUMMARY: The NCUA intends to submit the following information 
collection to the Office of Management and Budget (OMB) for review and 
clearance under the Paperwork Reduction Act of 1995 (Pub. L. 104-13, 44 
U.S.C. Chapter 35). This information collection notice is published to 
obtain comments from the public. In connection with NCUA's effort to 
streamline the process and increase feedback obtained from the public 
on service delivery, NCUA intends to amend, 3133-0188, ``Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery''.

DATES: Comments will be accepted until March 23, 2015.

ADDRESSES: Interested persons are invited to submit written comments on 
the information collection to Jessica Khouri, National Credit Union 
Administration, 1775 Duke Street, Alexandria, Virginia 22314-3428, Fax 
No. 703-837-2861, Email: OCIOPRA@ncua.gov.

FOR FURTHER INFORMATION CONTACT: Requests for additional information, a 
copy of the information collection request, or a copy of submitted 
comments should be directed to Jessica Khouri at the National Credit 
Union Administration, 1775 Duke Street, Alexandria, VA 22314-3428, by 
fax at Fax No. 703-837-2861, or by email at OCIOPRA@ncua.gov.

SUPPLEMENTARY INFORMATION:

I. Abstract and Request for Comments

    NCUA intends to amend the current collection 3133-0188, ``Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery.'' The proposed amendment intends to increase the hours 
available to obtain feedback on services provided by NCUA offices. NCUA 
anticipates using a variety of methods to collect customer satisfaction 
feedback from credit unions, including, but not limited to, web and 
paper-based surveys or feedback forms, web-based polling or other 
interactive responses, comment cards, and social media. The information 
collection activity will garner qualitative stakeholder feedback in an 
efficient, timely manner, in accordance with NCUA's commitment to 
improving service delivery. Qualitative feedback is information that 
provides useful insights on perceptions and opinions, but is not a 
statistical survey that yields quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into stakeholder perceptions, experiences and expectations, 
provide an early warning of issues with service, or focus attention on 
areas where communication, training, or changes in operations might 
improve delivery of products or services. These collections will allow 
for ongoing, collaborative, and actionable communications between NCUA 
and its stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission 
utilizing other information collections that are designed to yield 
quantitative results.
    NCUA requests you send comments that address: (a) The necessity of 
the information collection for the proper performance of NCUA, 
including whether the information will have practical utility; (b) the 
accuracy of our estimate of the burden (hours and cost) of the 
collection of information, including the validity of the methodology 
and assumptions used; (c) ways we could enhance the quality, utility, 
and clarity of the information to be collected; and (d) ways we could 
minimize the burden of the collection of information on the respondents 
such as through the use of automated collection techniques or other 
forms of information technology. It is NCUA's policy to make all 
comments available to the public for review.

II. Data

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Number: 3133-0188.
    Form Number: None.
    Type of Review: Amendment of currently approved collection.
    Description: The information collection activity will garner 
qualitative stakeholder feedback in an efficient, timely manner, in 
accordance with NCUA's commitment to improving service delivery. 
Feedback will include, but is not limited to, web- and paper-based 
surveys or feedback forms, web-based polling or other interactive 
responses, comment cards, and social media.
    Respondents: Non-Profit Institutions, Individuals and Households, 
Businesses and Organizations, State, Local or Tribal Government.
    Estimated Number of Respondents: 40,600.
    Frequency of Response: Varies.
    Estimated Burden Hours per Response: Varies (4-20 minutes), 
depending on feedback method.
    Estimated Total Annual Burden Hours: 23,789 hours.
    Estimated Total Annual Cost to Respondents: 0.

    By the National Credit Union Administration Board on January 14, 
2015.
Gerard Poliquin,
Secretary of the Board.
[FR Doc. 2015-00974 Filed 1-21-15; 8:45 am]
BILLING CODE 7535-01-P