Submission for Review: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery 3206-0257, 70224-70225 [2014-27953]

Agencies

• Office of Personnel Management

[Federal Register Volume 79, Number 227 (Tuesday, November 25, 2014)]
[Notices]
[Pages 70224-70225]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-27953]


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OFFICE OF PERSONNEL MANAGEMENT


Submission for Review: Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery 3206-0257

AGENCY: U.S. Office of Personnel Management.

ACTION: 30-Day notice and request for comments.

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SUMMARY: The Office of the Chief Information Officer, Office of 
Personnel Management (OPM) offers the general public and other Federal 
agencies the opportunity to comment on an information collection 
request (ICR) 3206-0257, Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery. As required by the 
Paperwork Reduction Act of 1995, (Pub. L. 104-13, 44 U.S.C. chapter 35) 
as amended by the Clinger-Cohen Act (Pub. L. 104-106), OPM is 
soliciting comments for this collection. The information collection was 
previously published in the Federal Register on September 12, 2014 (79 
FR 54753) allowing for a 60-day public comment period. No comments were 
received for this information collection. The purpose of this notice is 
to allow an additional 30 days for public comments.

DATES: Comments are encouraged and will be accepted until December 26, 
2014. This process is conducted in accordance with 5 CFR 1320.1.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, Office of Management Budget, 725 17th Street NW., 
Washington, DC 20503, Attention: Desk Officer for the Office of 
Personnel Management or sent via electronic mail to 
oira_submission@omb.eop.gov or faxed to (202) 395-6974.

FOR FURTHER INFORMATION CONTACT: A copy of this ICR, with applicable 
supporting documentation, may be obtained by contacting the Office of 
the Chief Information Officer, Office of Personnel Management, 1900 E 
Street NW., Washington, DC 20415, Attention: PRA Officer for the Office 
of Personnel Management or sent via electronic mail to PRA@opm.gov.

[[Page 70225]]


SUPPLEMENTARY INFORMATION: The proposed information collection activity 
provides a means to garner qualitative customer and stakeholder 
feedback in an efficient, timely manner, in accordance with the 
Administration's commitment to improving service delivery. By 
qualitative feedback we mean information that provides useful insights 
on perceptions and opinions, but are not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study. This feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Office of Personnel Management 
and its customers and stakeholders. It will also allow feedback to 
contribute directly to the improvement of program management.
    The solicitation of feedback will target areas such as: timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Office of Personnel Management's services will be 
unavailable.
    The Office of Personnel Management will only submit a collection 
for approval under this generic clearance if it meets the following 
conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    The Office of Management and Budget is particularly interested in 
comments that:
    1. Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    2. Evaluate the accuracy of the agency's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    3. Enhance the quality, utility, and clarity of the information to 
be collected; and
    4. Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submissions of responses.

Analysis

    Agency: Office of the Chief Information Officer, Office of 
Personnel Management.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Number: 3206-0257.
    Affected Public: General public.
    Number of Respondents: 691,631.
    Estimated Time per Respondent: 10 minutes.
    Total Burden Hours: 119,394 hours.

U.S. Office of Personnel Management.
Katherine Archuleta,
Director.
[FR Doc. 2014-27953 Filed 11-24-14; 8:45 am]
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