Proposed Renewal of Information Collection: 1090-0007, American Customer Satisfaction Index (ACSI) Government Customer Satisfaction Survey, 68689-68690 [2014-27223]
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tkelley on DSK3SPTVN1PROD with NOTICES
Federal Register / Vol. 79, No. 222 / Tuesday, November 18, 2014 / Notices
collection will be used solely for the
purpose of the survey. The contractor
will not be authorized to release any
agency information obtained through
surveys without first obtaining
permission from the Federal Consulting
Group and the participating agency. In
no case will any new system of records
containing privacy information be
developed by the Federal Consulting
Group, participating agencies, or the
contractor collecting the data. In
addition, participating Federal Agencies
may only provide information sufficient
to randomly select Web site visitors as
potential survey respondents.
There is no other agency or
organization able to provide the
information that is accessible through
the surveying approach used in this
information collection. Further, the
information will enable Federal
agencies to determine customer
satisfaction metrics with discrimination
capability across variables. Thus, this
information collection will assist
Federal Agencies in improving their
customer service in a targeted manner
which will make best use of resources
to improve service to the public.
This survey asks no questions of a
sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
Current Actions: Proposed renewal of
collection of information.
Type of Review: Renewal.
Affected Public: Individuals and
Households, Businesses and
Organizations, State, Local or Tribal
Government.
Estimated Number of Respondents:
Participation by Federal Agencies in the
E-Government Index is expected to vary
as agency Web sites are added or
deleted. However, based on historical
records, projected average estimates for
the next three years are as follows:
Average Expected Annual Number of
Customer Satisfaction Surveys: 225.
Respondents: 1,125,000.
Annual responses: 1,125,000.
Frequency of Response: Once per
survey.
Average minutes per response: 2.5.
Burden hours: 46,875 hours.
Request for Comments: Comments
submitted in response to this notice will
be summarized and/or included in the
request for OMB approval. Comments
are invited on: (a) whether the
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information shall have
practical utility; (b) the accuracy of the
agency’s estimate of the burden of the
collection of information; (c) ways to
VerDate Sep<11>2014
17:27 Nov 17, 2014
Jkt 235001
enhance the quality, utility, and clarity
of the information to be collected; (d)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
other forms of information technology;
and (e) estimates of capital or start-up
costs and costs of operation,
maintenance, and purchase of services
to provide information.Burden means
the total time, effort, or financial
resources expended by persons to
generate, maintain, retain, disclose or
provide information to or for a Federal
agency. This includes the time needed
to review instructions; to develop,
acquire, install and utilize technology
and systems for the purpose of
collecting, validating and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information, to search
data sources, to complete and review
the collection of information; and to
transmit or otherwise disclose the
information.
All written comments will be
available for public inspection by
appointment with the Federal
Consulting Group at the contact
information given in the ADDRESSES
section. The comments, with names and
addresses, will be available for public
view during regular business hours. If
you wish us to withhold your personal
information, you must prominently state
at the beginning of your comment what
personal information you want us to
withhold. We will honor your request to
extent allowable by law.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it displays a currently valid
Office of Management and Budget
control number.
Dated: November 10, 2014.
Jessica Reed,
Director, Federal Consulting Group.
[FR Doc. 2014–27222 Filed 11–17–14; 8:45 am]
BILLING CODE 4334–12–P
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68689
DEPARTMENT OF THE INTERIOR
Office of the Secretary
[15XD4523WK DWK000000.000000
DS64900000 DQ.64920.15COPER]
Proposed Renewal of Information
Collection: 1090–0007, American
Customer Satisfaction Index (ACSI)
Government Customer Satisfaction
Survey
Office of Strategic Employee
and Organization Development, Federal
Consulting Group, Interior.
ACTION: Notice and request for
comments.
AGENCY:
The Department of the
Interior, as part of its continuing effort
to reduce paperwork and respondent
burden, invites the general public and
other Federal agencies to take this
opportunity to comment on proposed
and/or continuing information
collections, as required by the
Paperwork Reduction Act of 1995,
Public Law 104–13 (44 U.S.C.
3506(c)(2)(A)). Currently, the Federal
Consulting Group within the
Department of the Interior is soliciting
comments concerning the American
Customer Satisfaction Index (ACSI)
Government Customer Satisfaction
Survey.
DATES: Consideration will be given to all
comments received by January 20, 2015.
ADDRESSES: Written comments may be
submitted to the Federal Consulting
Group, Attention: Richard Tate, 1849 C
St. NW., MS MIB 2256, Washington, DC
20240–0001. Comments may also be
sent by facsimile to (202) 316–1697, or
via email to Richard_Tate@ios.doi.gov.
Individuals providing comments should
reference Customer Satisfaction
Surveys.
FOR FURTHER INFORMATION CONTACT: To
request additional information or copies
of the form(s) and instructions, please
write to the Federal Consulting Group
(see contact information provided in the
ADDRESSES section above).
SUPPLEMENTARY INFORMATION:
Title: American Customer Satisfaction
Index (ACSI) Government Customer
Satisfaction Survey.
OMB Control Number: 1090–0007.
Abstract: The proposed renewal of
this information collection provides a
means to consistently assess, benchmark
and improve customer satisfaction with
Federal government agency programs
and/or services within the Executive
Branch. The Federal Consulting Group
of the Department of the Interior serves
as the executive agent for this
methodology and has partnered with the
SUMMARY:
E:\FR\FM\18NON1.SGM
18NON1
tkelley on DSK3SPTVN1PROD with NOTICES
68690
Federal Register / Vol. 79, No. 222 / Tuesday, November 18, 2014 / Notices
Claes Fornell International (CFI) Group
and the ACSI organization to offer the
methodology to Federal Agencies.
The CFI Group, a leader in customer
satisfaction and customer experience
management, offers a comprehensive
model that quantifies the effects of
quality improvements on citizen
satisfaction. The CFI Group has
developed the methodology and
licenses it to the ACSI organization
which produces the American Customer
Satisfaction Index (ACSI) for different
economic sectors and as an annual
benchmark for customer service in the
U.S. Government. The ACSI was
introduced in 1994 by Professor Claes
Fornell under the auspices of the
University of Michigan, the American
Society for Quality (ASQ), and the CFI
Group. In 2008, the ACSI became an
independent organization that continues
to monitor and benchmark customer
satisfaction across more than 200
companies and many U.S. Federal
Agencies.
The ACSI is the only cross-agency
methodology for obtaining comparable
measures of customer satisfaction with
Federal Government programs and/or
services. Along with other economic
objectives—such as employment and
growth—the quality of output (goods
and services) is a part of measuring
living standards. The ACSI’s ultimate
purpose is to help improve the quality
of goods and services available to
American citizens.
ACSI surveys conducted by the
Federal Consulting Group are
completely subject to the Privacy Act
1074, Public Law 93–579, December 31,
1974 (5 U.S.C. 522a). The agency
information collection is an integral part
of conducting an ACSI survey. The
contractor will not be authorized to
release any agency information upon
completion of the survey without first
obtaining permission from the Federal
Consulting Group and the participating
agency. In no case shall any new system
of records containing privacy
information be developed by the Federal
Consulting Group, participating
agencies, or the contractor collecting the
data. In addition, participating Federal
agencies may only provide information
used to randomly select respondents
from among established systems of
records provided for such routine uses.
There is no other agency or
organization which is able to provide
the information that is accessible
through the surveying approach used in
this information collection. Further, the
information will enable Federal
Agencies to determine customer
satisfaction metrics with discrimination
capability across variables. Thus, this
VerDate Sep<11>2014
17:27 Nov 17, 2014
Jkt 235001
information collection will assist
Federal Agencies in improving their
customer service in a targeted manner
which will make best use of resources
to improve service to the public.
This survey asks no questions of a
sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
Current Actions: Proposed renewal of
collection of information.
Type of Review: Renewal.
Affected Public: Individuals and
Households, Businesses and
Organizations, State, Local or Tribal
Government.
Estimated Number of Respondents:
Participation by Federal agencies in the
ACSI is expected to vary as new
customer segment measures are added
or deleted. However, based on historical
records, projected average estimates for
the next three years are as follows:
Average Expected Annual Number of
Customer Satisfaction Surveys: 100.
Respondents: 80,000.
Annual responses: 80,000.
Frequency of Response: Once per
survey.
Average minutes per response: 12.0.
Burden hours: 16,000 hours.
Request for Comments: Comments
submitted in response to this notice will
be summarized and/or included in the
request for OMB approval. Comments
are invited on: (a) Whether the
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information shall have
practical utility; (b) the accuracy of the
agency’s estimate of the burden of the
collection of information; (c) ways to
enhance the quality, utility, and clarity
of the information to be collected; (d)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
other forms of information technology;
and (e) estimates of capital or start-up
costs and costs of operation,
maintenance, and purchase of services
to provide information. Burden means
the total time, effort, or financial
resources expended by persons to
generate, maintain, retain, disclose or
provide information to or for a Federal
agency. This includes the time needed
to review instructions; to develop,
acquire, install and utilize technology
and systems for the purpose of
collecting, validating and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information, to search
PO 00000
Frm 00031
Fmt 4703
Sfmt 4703
data sources, to complete and review
the collection of information; and to
transmit or otherwise disclose the
information.
All written comments will be
available for public inspection by
appointment with the Federal
Consulting Group at the contact
information given in the Addresses
section. The comments, with names and
addresses, will be available for public
view during regular business hours. If
you wish us to withhold your personal
information, you must prominently state
at the beginning of your comment what
personal information you want us to
withhold. We will honor your request to
extent allowable by law.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it displays a currently valid
Office of Management and Budget
control number.
Dated: November 10, 2014.
Jessica Reed,
Director, Federal Consulting Group.
[FR Doc. 2014–27223 Filed 11–17–14; 8:45 am]
BILLING CODE 4334–12–P
DEPARTMENT OF THE INTERIOR
Fish and Wildlife Service
[FWS–R5–ES–2014–0047;
FXES11120500000]
Early Scoping for an Anticipated
Application for Incidental Take Permit
and Draft Habitat Conservation Plan;
North Allegheny Wind Facility
Fish and Wildlife Service,
Interior.
ACTION: Notice of initiation of scoping.
AGENCY:
Pursuant to the Endangered
Species Act (ESA) and the National
Environmental Policy Act (NEPA), we,
the U.S. Fish and Wildlife Service
(Service), announce our intent to
prepare a NEPA document for an
anticipated Incidental Take Permit (ITP)
application and associated draft habitat
conservation plan (HCP) from the North
Allegheny Wind, LLC, a wholly owned
subsidiary of Duke Energy Generating
Services (or Duke Energy Renewables)
for operation of their wind facility
within occupied habitat of the northern
long-eared bat (Myotis septentrionalis)
and the federally listed endangered
Indiana bat (Myotis sodalis). The
northern long-eared bat has recently
been proposed for listing as endangered
under the ESA. Wind turbine operation
has the potential to incidentally take
Indiana bats and northern long-eared
bats. Therefore, Duke Energy
SUMMARY:
E:\FR\FM\18NON1.SGM
18NON1
]]>Agencies
[Federal Register Volume 79, Number 222 (Tuesday, November 18, 2014)]
[Notices]
[Pages 68689-68690]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-27223]
-----------------------------------------------------------------------
DEPARTMENT OF THE INTERIOR
Office of the Secretary
[15XD4523WK DWK000000.000000 DS64900000 DQ.64920.15COPER]
Proposed Renewal of Information Collection: 1090-0007, American
Customer Satisfaction Index (ACSI) Government Customer Satisfaction
Survey
AGENCY: Office of Strategic Employee and Organization Development,
Federal Consulting Group, Interior.
ACTION: Notice and request for comments.
-----------------------------------------------------------------------
SUMMARY: The Department of the Interior, as part of its continuing
effort to reduce paperwork and respondent burden, invites the general
public and other Federal agencies to take this opportunity to comment
on proposed and/or continuing information collections, as required by
the Paperwork Reduction Act of 1995, Public Law 104-13 (44 U.S.C.
3506(c)(2)(A)). Currently, the Federal Consulting Group within the
Department of the Interior is soliciting comments concerning the
American Customer Satisfaction Index (ACSI) Government Customer
Satisfaction Survey.
DATES: Consideration will be given to all comments received by January
20, 2015.
ADDRESSES: Written comments may be submitted to the Federal Consulting
Group, Attention: Richard Tate, 1849 C St. NW., MS MIB 2256,
Washington, DC 20240-0001. Comments may also be sent by facsimile to
(202) 316-1697, or via email to Richard_Tate@ios.doi.gov. Individuals
providing comments should reference Customer Satisfaction Surveys.
FOR FURTHER INFORMATION CONTACT: To request additional information or
copies of the form(s) and instructions, please write to the Federal
Consulting Group (see contact information provided in the ADDRESSES
section above).
SUPPLEMENTARY INFORMATION:
Title: American Customer Satisfaction Index (ACSI) Government
Customer Satisfaction Survey.
OMB Control Number: 1090-0007.
Abstract: The proposed renewal of this information collection
provides a means to consistently assess, benchmark and improve customer
satisfaction with Federal government agency programs and/or services
within the Executive Branch. The Federal Consulting Group of the
Department of the Interior serves as the executive agent for this
methodology and has partnered with the
[[Page 68690]]
Claes Fornell International (CFI) Group and the ACSI organization to
offer the methodology to Federal Agencies.
The CFI Group, a leader in customer satisfaction and customer
experience management, offers a comprehensive model that quantifies the
effects of quality improvements on citizen satisfaction. The CFI Group
has developed the methodology and licenses it to the ACSI organization
which produces the American Customer Satisfaction Index (ACSI) for
different economic sectors and as an annual benchmark for customer
service in the U.S. Government. The ACSI was introduced in 1994 by
Professor Claes Fornell under the auspices of the University of
Michigan, the American Society for Quality (ASQ), and the CFI Group. In
2008, the ACSI became an independent organization that continues to
monitor and benchmark customer satisfaction across more than 200
companies and many U.S. Federal Agencies.
The ACSI is the only cross-agency methodology for obtaining
comparable measures of customer satisfaction with Federal Government
programs and/or services. Along with other economic objectives--such as
employment and growth--the quality of output (goods and services) is a
part of measuring living standards. The ACSI's ultimate purpose is to
help improve the quality of goods and services available to American
citizens.
ACSI surveys conducted by the Federal Consulting Group are
completely subject to the Privacy Act 1074, Public Law 93-579, December
31, 1974 (5 U.S.C. 522a). The agency information collection is an
integral part of conducting an ACSI survey. The contractor will not be
authorized to release any agency information upon completion of the
survey without first obtaining permission from the Federal Consulting
Group and the participating agency. In no case shall any new system of
records containing privacy information be developed by the Federal
Consulting Group, participating agencies, or the contractor collecting
the data. In addition, participating Federal agencies may only provide
information used to randomly select respondents from among established
systems of records provided for such routine uses.
There is no other agency or organization which is able to provide
the information that is accessible through the surveying approach used
in this information collection. Further, the information will enable
Federal Agencies to determine customer satisfaction metrics with
discrimination capability across variables. Thus, this information
collection will assist Federal Agencies in improving their customer
service in a targeted manner which will make best use of resources to
improve service to the public.
This survey asks no questions of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs, and other matters that are
commonly considered private.
Current Actions: Proposed renewal of collection of information.
Type of Review: Renewal.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Estimated Number of Respondents: Participation by Federal agencies
in the ACSI is expected to vary as new customer segment measures are
added or deleted. However, based on historical records, projected
average estimates for the next three years are as follows:
Average Expected Annual Number of Customer Satisfaction Surveys:
100.
Respondents: 80,000.
Annual responses: 80,000.
Frequency of Response: Once per survey.
Average minutes per response: 12.0.
Burden hours: 16,000 hours.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval.
Comments are invited on: (a) Whether the collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information shall have practical utility; (b) the
accuracy of the agency's estimate of the burden of the collection of
information; (c) ways to enhance the quality, utility, and clarity of
the information to be collected; (d) ways to minimize the burden of the
collection of information on respondents, including through the use of
automated collection techniques or other forms of information
technology; and (e) estimates of capital or start-up costs and costs of
operation, maintenance, and purchase of services to provide
information. Burden means the total time, effort, or financial
resources expended by persons to generate, maintain, retain, disclose
or provide information to or for a Federal agency. This includes the
time needed to review instructions; to develop, acquire, install and
utilize technology and systems for the purpose of collecting,
validating and verifying information, processing and maintaining
information, and disclosing and providing information; to train
personnel and to be able to respond to a collection of information, to
search data sources, to complete and review the collection of
information; and to transmit or otherwise disclose the information.
All written comments will be available for public inspection by
appointment with the Federal Consulting Group at the contact
information given in the Addresses section. The comments, with names
and addresses, will be available for public view during regular
business hours. If you wish us to withhold your personal information,
you must prominently state at the beginning of your comment what
personal information you want us to withhold. We will honor your
request to extent allowable by law.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid Office of Management and Budget control number.
Dated: November 10, 2014.
Jessica Reed,
Director, Federal Consulting Group.
[FR Doc. 2014-27223 Filed 11-17-14; 8:45 am]
BILLING CODE 4334-12-P
