Notice of Request for Reinstatement of an Information Collection: Qualitative Feedback on Agency Service Delivery, 55745-55746 [2014-22205]

Agencies

• DEPARTMENT OF AGRICULTURE
• Food Safety and Inspection Service

[Federal Register Volume 79, Number 180 (Wednesday, September 17, 2014)]
[Notices]
[Pages 55745-55746]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-22205]


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DEPARTMENT OF AGRICULTURE

Food Safety and Inspection Service

[Docket No. FSIS-2014-0027]


Notice of Request for Reinstatement of an Information Collection: 
Qualitative Feedback on Agency Service Delivery

AGENCY: Food Safety and Inspection Service, USDA.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this 
notice announces the Food Safety and Inspection Service's intention to 
reinstate an information collection associated with qualitative 
customer and stakeholder feedback on service delivery by the Food 
Safety and Inspection Service.

DATES: Comments on this notice must be received on or before November 
17, 2014.

ADDRESSES: FSIS invites interested persons to submit comments on this 
notice. Comments may be submitted by one of the following methods:
     Federal eRulemaking Portal: This Web site provides the 
ability to type short comments directly into the comment field on this 
Web page or attach a file for lengthier comments. Go to https://www.regulations.gov. Follow the on-line instructions at that site for 
submitting comments.
     Mail, including CD-ROMs, etc.: Send to Docket Clerk, U.S. 
Department of Agriculture, Food Safety and Inspection Service, Docket 
Clerk, Patriots Plaza 3, 1400 Independence Avenue SW., Mailstop 3782, 
Room 8-163A, Washington, DC 20250-3700.
     Hand- or courier-delivered submittals: Deliver to Patriots 
Plaza 3, 355 E Street SW., Room 8-163A, Washington, DC 20250-3700.
    Instructions: All items submitted by mail or electronic mail must 
include the Agency name and docket number FSIS-2014-0027. Comments 
received in response to this docket will be made available for public 
inspection and posted without change, including any personal 
information, to https://www.regulations.gov.
    Docket: For access to background documents or comments received, go 
to the FSIS Docket Room at Patriots Plaza 3, 355 E Street SW., Room 8-
164, Washington, DC 20250-3700 between 8:00 a.m. and 4:30 p.m., Monday 
through Friday.

FOR FURTHER INFORMATION CONTACT: Gina Kouba, Paperwork Reduction Act 
Coordinator, Food Safety and Inspection Service, USDA, 1400 
Independence Avenue SW., Room 6067, South Building, Washington, DC 
20250; (202) 690-6510.

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The proposed information collection activity provides a 
means for the Food Safety and Inspection Service (FSIS) to garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Agency's commitment to improving service 
delivery.
    By ``qualitative feedback'' we mean information that provides 
useful insights on perceptions and opinions, but not a statistical 
survey that yields quantitative results that can be generalized to the 
population studied. Qualitative feedback provides insights into 
customer or stakeholder perceptions, experiences, and expectations; 
provides an early warning of issues with the Agency's customer service; 
and focuses attention on matters with respect to which communication, 
training, or changes in operations might improve delivery of products 
or services. This collection will allow for ongoing, collaborative, and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow the feedback to contribute directly to 
the improvement of program management.
    The solicitation of qualitative feedback will target topics such 
as: Timeliness, appropriateness, accuracy of information, courtesy, 
efficiency of service delivery, and resolution of issues with service 
delivery. Responses will be assessed to plan and inform efforts to 
improve or maintain the quality of service offered to the public. If 
this information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    FSIS will only submit a collection for approval under this generic 
clearance if it meets the following conditions:
     The collection is voluntary;
     The collection is low-burden for respondents (based on 
considerations of total burden hours, total number of

[[Page 55746]]

respondents, or burden-hours per respondent) and is low-cost for both 
the respondents and the Federal Government;
     The collection is non-controversial and does not raise 
issues of concern to other Federal agencies;
     The collection is targeted to the solicitation of opinions 
from respondents who have had experience with the program, or who may 
have experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered is intended to be used only 
internally for general service improvement and program management 
purposes and is not intended for release outside of FSIS (if released, 
FSIS will indicate the qualitative nature of the information);
     Information gathered will not be used for the purpose of 
substantially informing policy decisions; and
     Information gathered will yield qualitative information; 
the collection will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance.
    As a general matter, this information collection will not result in 
any new system of records containing privacy information and will not 
involve questions of a sensitive nature, such as sexual behavior and 
attitudes, religious beliefs, or other matters that are commonly 
considered private.
    FSIS previously had approval from OMB for this information 
collection. The approval was for 27,000 burden hours; however, the 
Agency only used a total of 4,729 hours to conduct qualitative surveys 
and food safety education research. We are asking OMB to approve 
reinstatement of this collection with a reduced burden estimate for 
similar upcoming activities.
    Estimate of burden: The public reporting burden for this collection 
of information is estimated to average 0.25 hours per response.
    Respondents: Individuals and households; businesses and 
organizations; State, local, or Tribal government.
    Estimated annual number of respondents: 3,474.
    Estimated annual number of responses per respondent: 1.
    Estimated annual number of responses: 3,474.
    Estimated total annual burden on respondents: 5,000 hours. (Due to 
averaging, the total annual burden hours may not equal the product of 
the annual number of responses multiplied by the reporting burden per 
response.)
    All responses to this notice will be summarized and included in the 
request for OMB approval. All comments will also become a matter of 
public record.
    Copies of this information collection assessment can be obtained 
from Gina Kouba, Paperwork Reduction Act Coordinator, Food Safety and 
Inspection Service, USDA, 1400 Independence Avenue SW., Room 6077, 
South Building, Washington, DC 20250, (202) 690-6510.
    Comments are invited on: (a) Whether the proposed collection of 
information is necessary for the proper performance of FSIS's 
functions, including whether the information will have practical 
utility; (b) the accuracy of FSIS's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) ways 
to minimize the burden of the collection of information, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques, or other forms of 
information technology. Comments may be sent to both FSIS, at the 
addresses provided above, and the Desk Officer for Agriculture, Office 
of Information and Regulatory Affairs, Office of Management and Budget, 
Washington, DC 20253.

Additional Public Notification

    FSIS will announce this notice online through the FSIS Web page 
located at https://www.fsis.usda.gov/wps/portal/fsis/topics/regulations/federal-register.
    FSIS will also make copies of this Federal Register publication 
available through the FSIS Constituent Update, which is used to provide 
information regarding FSIS policies, procedures, regulations, Federal 
Register notices, FSIS public meetings, and other types of information 
that could affect or would be of interest to constituents and 
stakeholders. The Update is communicated via Listserv, a free 
electronic mail subscription service for industry, trade groups, 
consumer interest groups, health professionals, and other individuals 
who have asked to be included. The Update is also available on the FSIS 
Web page. In addition, FSIS offers an electronic mail subscription 
service which provides automatic and customized access to selected food 
safety news and information. This service is available at https://www.fsis.usda.gov/wps/portal/fsis/programs-and-services/email-subscription-service.
    Options range from recalls to export information to regulations, 
directives, and notices. Customers can add or delete subscriptions 
themselves, and have the option to password-protect their accounts.

USDA Nondiscrimination Statement

    No agency, officer, or employee of the USDA shall, on the grounds 
of race, color, national origin, religion, sex, gender identity, sexual 
orientation, disability, age, marital status, family/parental status, 
income derived from a public assistance program, or political beliefs, 
exclude from participation in, deny the benefits of, or subject to 
discrimination any person in the United States under any program or 
activity conducted by the USDA.

How To File a Complaint of Discrimination

    To file a complaint of discrimination, complete the USDA Program 
Discrimination Complaint Form, which may be accessed online at https://
www.ocio.usda.gov/sites/default/files/docs/2012/
Complaincombined6812.pdf, or write 
a letter signed by you or your authorized representative.
    Send your completed complaint form or letter to USDA by mail, fax, 
or email:

Mail

    U.S. Department of Agriculture, Director, Office of Adjudication, 
1400 Independence Avenue SW., Washington, DC 20250-9410.

Fax

    (202) 690-7442.

Email

    program.intake@usda.gov.
    Persons with disabilities who require alternative means for 
communication (Braille, large print, audiotape, etc.), should contact 
USDA's TARGET Center at (202) 720-2600 (voice and TDD).

    Done at Washington, DC, on: September 11, 2014.
Alfred V. Almanza,
Administrator.
[FR Doc. 2014-22205 Filed 9-16-14; 8:45 am]
BILLING CODE 3410-DM-P