Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 45209-45210 [2014-18397]

Download as PDF 45209 Federal Register / Vol. 79, No. 149 / Monday, August 4, 2014 / Notices DEPARTMENT OF HOMELAND SECURITY Federal Emergency Management Agency [Docket ID: FEMA–2014–0025; OMB No. 1660–0130] Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Federal Emergency Management Agency, DHS. ACTION: Notice. AGENCY: The Federal Emergency Management Agency, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on a revision of a currently approved information collection. In accordance with the Paperwork Reduction Act of 1995, this notice seeks comments concerning the Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. DATES: Comments must be submitted on or before October 3, 2014. ADDRESSES: To avoid duplicate submissions to the docket, please use only one of the following means to submit comments: (1) Online. Submit comments at www.regulations.gov under Docket ID FEMA–2014–0025. Follow the instructions for submitting comments. (2) Mail. Submit written comments to Office of Chief Counsel, Regulatory Affairs Division, DHS/FEMA, 500 C Street SW., Room 8NE, Washington, DC 20472–3100. (3) Facsimile. Submit comments to (703) 483–2999. SUMMARY: All submissions received must include the agency name and Docket ID. Regardless of the method used for submitting comments or material, all submissions will be posted, without change, to the Federal eRulemaking Portal at http://www.regulations.gov, and will include any personal information you provide. Therefore, submitting this information makes it public. You may wish to read the Privacy Act notice that is available via the link in the footer of www.regulations.gov. FOR FURTHER INFORMATION CONTACT: Contact Charlene Myrthil, Director, FEMA Records Management Division, at (202) 646–3935 for further information. You may contact the Records Management Division for copies of the proposed collection of information at facsimile number (202) 212–4701 or email address: FEMA-InformationCollections-Management@dhs.gov. SUPPLEMENTARY INFORMATION: Collection of Information Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. Type of Information Collection: Revision of a currently approved information collection. OMB Number: 1660–0130. FEMA Forms: None. Abstract: The information collection activity will garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration’s commitment to improving service delivery. By qualitative feedback, we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, Form name/ form No. Number of respondents Number of responses per respondent Customer Satisfaction Survey .................................... Focus Group ........................ Other: Course Evaluation .... Customer Comment Card .... ................ ................ ................ ................ 91,882 3,800 225,525 5,000 1 1 1 1 Total .............................. tkelley on DSK3SPTVN1PROD with NOTICES Type of respondent ................ 326,207 .................... Estimated Cost: The estimated annual cost to respondents for the hour burden is $1,701,678.31. There are no annual costs to respondents operations and maintenance costs for technical VerDate Mar<15>2010 17:28 Aug 01, 2014 Jkt 232001 Avg. burden per response (in hours) Total annual burden (in hours) Avg. hourly wage rate 91,882 3,800 225,525 5,000 0.1677 0.2500 0.1670 0.0830 15,409 950 37,663 415 $31.26 31.26 31.26 31.26 $481,673.19 29,697.00 1,177,335.22 12,972.90 326,207 .................... 54,436 ................ 1,701,678.31 Total number of responses services. There is no annual start-up or capital costs. The cost to the Federal Government is $1,997,899.53. PO 00000 Frm 00035 Fmt 4703 experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. Feedback collected under this generic clearance will provide useful information, but it will not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data uses require more rigorous designs that address: The target population to which generalizations will be made, the sampling frame, the sample design (including stratification and clustering), the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential nonresponse bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior to fielding the study. Depending on the degree of influence the results are likely to have, such collections may still be eligible for submission for other generic mechanisms that are designed to yield quantitative results. Affected Public: Individuals or Households. Number of Respondents: 326,207. Number of Responses: 326,207. Estimated Total Annual Burden Hours: 54,436 hours. Sfmt 4703 Total annual respondent cost Comments Comments may be submitted as indicated in the ADDRESSES caption above. Comments are solicited to (a) evaluate whether the proposed data E:\FR\FM\04AUN1.SGM 04AUN1 45210 Federal Register / Vol. 79, No. 149 / Monday, August 4, 2014 / Notices collection is necessary for the proper performance of the agency, including whether the information shall have practical utility; (b) evaluate the accuracy of the agency’s estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used; (c) enhance the quality, utility, and clarity of the information to be collected; and (d) minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology, e.g., permitting electronic submission of responses. Dated: July 16, 2014. Charlene D. Myrthil, Director, Records Management Division, Mission Support Bureau, Federal Emergency Management Agency, Department of Homeland Security. [FR Doc. 2014–18397 Filed 8–1–14; 8:45 am] BILLING CODE 9111–19–P DEPARTMENT OF HOMELAND SECURITY warrant an emergency declaration under the Robert T. Stafford Disaster Relief and Emergency Assistance Act, 42 U.S.C. 5121 et seq. (‘‘the Stafford Act’’). Therefore, I declare that such an emergency exists in the State of Washington. You are authorized to provide appropriate assistance for required emergency measures, authorized under title V of the Stafford Act, to save lives and to protect property and public health and safety, and to lessen or avert the threat of a catastrophe in the designated areas. Specifically, you are authorized to provide assistance for emergency protective measures (Category B), limited to direct Federal assistance, under the Public Assistance program. Consistent with the requirement that Federal assistance is supplemental, any Federal funds provided under the Stafford Act for Public Assistance will be limited to 75 percent of the total eligible costs. In order to provide Federal assistance, you are hereby authorized to allocate from funds available for these purposes such amounts as you find necessary for Federal emergency assistance and administrative expenses. Further, you are authorized to make changes to this declaration for the approved assistance to the extent allowable under the Stafford Act. SUMMARY: The Federal Emergency Management Agency (FEMA) hereby gives notice that pursuant to the authority vested in the Administrator, Department of Homeland Security, under Executive Order 12148, as amended, Michael J. Hall, of FEMA is appointed to act as the Federal Coordinating Officer for this declared emergency. The following areas of the State of Washington have been designated as adversely affected by this declared emergency: I have determined that the emergency conditions in certain areas of the State of Washington resulting from wildfires beginning on July 9, 2014, and continuing, are of sufficient severity and magnitude to The counties of Chelan and Okanogan and the Confederated Tribes of the Colville Reservation for emergency protective measures (Category B), limited to direct federal assistance, under the Public Assistance program. The following Catalog of Federal Domestic Assistance Numbers (CFDA) are to be used for reporting and drawing funds: 97.030, Community Disaster Loans; 97.031, Cora Brown Fund; 97.032, Crisis Counseling; 97.033, Disaster Legal Services; 97.034, Disaster Unemployment Assistance (DUA); 97.046, Fire Management Assistance Grant; 97.048, Disaster Housing Assistance to Individuals and Households In Presidentially Declared Disaster Areas; 97.049, Presidentially Declared Disaster Assistance— Disaster Housing Operations for Individuals and Households; 97.050, Presidentially Declared Disaster Assistance to Individuals and Households—Other Needs; 97.036, Disaster Grants—Public Assistance Federal Emergency Management Agency [Internal Agency Docket No. FEMA–3371– EM; Docket ID FEMA–2014–0003] Washington; Emergency and Related Determinations Federal Emergency Management Agency, DHS. ACTION: Notice. tkelley on DSK3SPTVN1PROD with NOTICES AGENCY: This is a notice of the Presidential declaration of an emergency for the State of Washington (FEMA–3371–EM), dated July 23, 2014, and related determinations. DATES: Effective Date: July 23, 2014. FOR FURTHER INFORMATION CONTACT: Dean Webster, Office of Response and Recovery, Federal Emergency Management Agency, 500 C Street SW., Washington, DC 20472, (202) 646–2833. SUPPLEMENTARY INFORMATION: Notice is hereby given that, in a letter dated July 23, 2014, the President issued an emergency declaration under the authority of the Robert T. Stafford Disaster Relief and Emergency Assistance Act, 42 U.S.C. 5121–5207 (the Stafford Act), as follows: VerDate Mar<15>2010 17:28 Aug 01, 2014 Jkt 232001 PO 00000 Frm 00036 Fmt 4703 Sfmt 4703 (Presidentially Declared Disasters); 97.039, Hazard Mitigation Grant. W. Craig Fugate, Administrator, Federal Emergency Management Agency. [FR Doc. 2014–18394 Filed 8–1–14; 8:45 am] BILLING CODE 9111–23–P DEPARTMENT OF HOMELAND SECURITY Federal Emergency Management Agency [Internal Agency Docket No. FEMA–4182– DR; Docket ID FEMA–2014–0003] Minnesota; Major Disaster and Related Determinations Federal Emergency Management Agency, DHS. ACTION: Notice. AGENCY: This is a notice of the Presidential declaration of a major disaster for the State of Minnesota (FEMA–4182–DR), dated July 21, 2014, and related determinations. DATES: Effective Date: July 21, 2014. FOR FURTHER INFORMATION CONTACT: Dean Webster, Office of Response and Recovery, Federal Emergency Management Agency, 500 C Street SW., Washington, DC 20472, (202) 646–2833. SUPPLEMENTARY INFORMATION: Notice is hereby given that, in a letter dated July 21, 2014, the President issued a major disaster declaration under the authority of the Robert T. Stafford Disaster Relief and Emergency Assistance Act, 42 U.S.C. 5121 et seq. (the ‘‘Stafford Act’’), as follows: SUMMARY: I have determined that the damage in certain areas of the State of Minnesota resulting from severe storms, straight-line winds, flooding, landslides, and mudslides during the period of June 11 to July 11, 2014, is of sufficient severity and magnitude to warrant a major disaster declaration under the Robert T. Stafford Disaster Relief and Emergency Assistance Act, 42 U.S.C. 5121 et seq. (the ‘‘Stafford Act’’). Therefore, I declare that such a major disaster exists in the State of Minnesota. In order to provide Federal assistance, you are hereby authorized to allocate from funds available for these purposes such amounts as you find necessary for Federal disaster assistance and administrative expenses. You are authorized to provide Public Assistance in the designated areas and Hazard Mitigation throughout the State. Consistent with the requirement that Federal assistance be supplemental, any Federal funds provided under the Stafford Act for Hazard Mitigation will be limited to 75 percent of the total eligible costs. Federal funds provided under the Stafford Act for Public Assistance also will be limited to 75 E:\FR\FM\04AUN1.SGM 04AUN1

Agencies

[Federal Register Volume 79, Number 149 (Monday, August 4, 2014)]
[Notices]
[Pages 45209-45210]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-18397]



[[Page 45209]]

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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2014-0025; OMB No. 1660-0130]


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: The Federal Emergency Management Agency, as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public and other Federal agencies to take this opportunity 
to comment on a revision of a currently approved information 
collection. In accordance with the Paperwork Reduction Act of 1995, 
this notice seeks comments concerning the Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery.

DATES: Comments must be submitted on or before October 3, 2014.

ADDRESSES: To avoid duplicate submissions to the docket, please use 
only one of the following means to submit comments:
    (1) Online. Submit comments at www.regulations.gov under Docket ID 
FEMA-2014-0025. Follow the instructions for submitting comments.
    (2) Mail. Submit written comments to Office of Chief Counsel, 
Regulatory Affairs Division, DHS/FEMA, 500 C Street SW., Room 8NE, 
Washington, DC 20472-3100.
    (3) Facsimile. Submit comments to (703) 483-2999.
    All submissions received must include the agency name and Docket 
ID. Regardless of the method used for submitting comments or material, 
all submissions will be posted, without change, to the Federal 
eRulemaking Portal at http://www.regulations.gov, and will include any 
personal information you provide. Therefore, submitting this 
information makes it public. You may wish to read the Privacy Act 
notice that is available via the link in the footer of 
www.regulations.gov.

FOR FURTHER INFORMATION CONTACT: Contact Charlene Myrthil, Director, 
FEMA Records Management Division, at (202) 646-3935 for further 
information. You may contact the Records Management Division for copies 
of the proposed collection of information at facsimile number (202) 
212-4701 or email address: FEMA-Information-Collections-Management@dhs.gov.

SUPPLEMENTARY INFORMATION: 

Collection of Information

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Type of Information Collection: Revision of a currently approved 
information collection.
    OMB Number: 1660-0130.
    FEMA Forms: None.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback, we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    Affected Public: Individuals or Households.
    Number of Respondents: 326,207.
    Number of Responses: 326,207.
    Estimated Total Annual Burden Hours: 54,436 hours.

--------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                            Number of                Avg. burden     Total
                                                   Form name/  Number of    responses      Total         per         annual       Avg.     Total annual
                Type of respondent                  form No.  respondents      per       number of     response   burden  (in    hourly     respondent
                                                                            respondent   responses    (in hours)     hours)    wage rate       cost
--------------------------------------------------------------------------------------------------------------------------------------------------------
Customer Satisfaction Survey.....................  .........       91,882            1       91,882       0.1677       15,409     $31.26     $481,673.19
Focus Group......................................  .........        3,800            1        3,800       0.2500          950      31.26       29,697.00
Other: Course Evaluation.........................  .........      225,525            1      225,525       0.1670       37,663      31.26    1,177,335.22
Customer Comment Card............................  .........        5,000            1        5,000       0.0830          415      31.26       12,972.90
                                                  ------------------------------------------------------------------------------------------------------
    Total........................................  .........      326,207  ...........      326,207  ...........       54,436  .........    1,701,678.31
--------------------------------------------------------------------------------------------------------------------------------------------------------

    Estimated Cost: The estimated annual cost to respondents for the 
hour burden is $1,701,678.31. There are no annual costs to respondents 
operations and maintenance costs for technical services. There is no 
annual start-up or capital costs. The cost to the Federal Government is 
$1,997,899.53.

Comments

    Comments may be submitted as indicated in the ADDRESSES caption 
above. Comments are solicited to (a) evaluate whether the proposed data

[[Page 45210]]

collection is necessary for the proper performance of the agency, 
including whether the information shall have practical utility; (b) 
evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) enhance the quality, utility, and 
clarity of the information to be collected; and (d) minimize the burden 
of the collection of information on those who are to respond, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.

    Dated: July 16, 2014.
Charlene D. Myrthil,
Director, Records Management Division, Mission Support Bureau, Federal 
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2014-18397 Filed 8-1-14; 8:45 am]
BILLING CODE 9111-19-P