Agency Information Collection Activities: Proposed Collection; Comment Request; Federal Emergency Management Agency Public Assistance Customer Satisfaction Surveys, 44818-44819 [2014-18224]
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44818
Federal Register / Vol. 79, No. 148 / Friday, August 1, 2014 / Notices
Dated: July 14, 2010.
Charlene D. Myrthil,
Director, Records Management Division,
Mission Support Bureau, Federal Emergency
Management Agency, Department of
Homeland Security.
[FR Doc. 2014–18290 Filed 7–31–14; 8:45 am]
Changes Since Publication of the 60
Day Federal Register Notice for the
Federal Emergency Management
Agency Individual Assistance Survivor
Centric Customer Satisfaction Surveys
(Formerly, Follow-Up Program
Effectiveness & Recovery Survey
BILLING CODE 9111–46–P
Federal Emergency Management
Agency
[Docket ID: FEMA–2014–0008; OMB No.
1660–0129]
Agency Information Collection
Activities: Submission for OMB
Review; Comment Request, Federal
Emergency Management Agency
Individual Assistance Survivor Centric
Customer Satisfaction Surveys
(Formerly, Follow-Up Program
Effectiveness & Recovery Survey)
Federal Emergency
Management Agency, DHS.
ACTION: Notice.
AGENCY:
The Federal Emergency
Management Agency (FEMA) will
submit the information collection
abstracted below to the Office of
Management and Budget for review and
clearance in accordance with the
requirements of the Paperwork
Reduction Act of 1995. The submission
will describe the nature of the
information collection, the categories of
respondents, the estimated burden (i.e.,
the time, effort and resources used by
respondents to respond) and cost, and
the actual data collection instruments
FEMA will use.
DATES: Comments must be submitted on
or before September 2, 2014.
ADDRESSES: Submit written comments
on the proposed information collection
to the Office of Information and
Regulatory Affairs, Office of
Management and Budget. Comments
should be addressed to the Desk Officer
for the Department of Homeland
Security, Federal Emergency
Management Agency, and sent via
electronic mail to oira.submission@
omb.eop.gov or faxed to (202) 395–5806.
FOR FURTHER INFORMATION CONTACT:
Requests for additional information or
copies of the information collection
should be made to Director, Records
Management Division, 500 C Street SW.,
Washington, DC 20472, facsimile
number (202) 212–4701, or email
address FEMA-Information-CollectionsManagement@dhs.gov.
SUPPLEMENTARY INFORMATION:
tkelley on DSK3SPTVN1PROD with NOTICES
SUMMARY:
22:09 Jul 31, 2014
[FR Doc. 2014–18258 Filed 7–31–14; 8:45 am]
BILLING CODE 9111–23–P
DEPARTMENT OF HOMELAND
SECURITY
VerDate Mar<15>2010
Dated: July 17, 2014
Charlene D. Myrthil,
Director, Records Management Division,
Mission Support Bureau, Federal Emergency
Management Agency, Department of
Homeland Security.
Jkt 232001
The number of respondents and the
estimated burden hours have increased
since FEMA published the the 60 day
Federal Register Notice on February 28,
2014. See 79 FR 11456. This is due to
an increase in the number of times the
surveys are conducted from quarterly to
approximately six times per year, the
addition of focus groups, and additional
questions covering survey topics whose
answers will provide timely customer
satisfaction results and benefit the
divisions and offices managing FEMA’s
Individual Assistance programs. The
respondent burden increased from 1,536
to 2,832, for an increase of 1,296
respondents. The burden hours
increased from 307 to 1,545, for an
increase of 1,238 hours. The annual cost
has incrased from $0.00 to $8,604 for
travel to focus groups.
Collection of Information
Title: Federal Emergency Management
Agency Individual Assistance Survivor
Centric Customer Satisfaction Surveys
(formerly, Follow-Up Program
Effectiveness & Recovery Survey).
Type of information collection:
Revision of a currently approved
collection.
Form Titles and Numbers: FEMA
Form 007–0–14, and Federal Emergency
Management Agency Individual
Assistance Survivor Centric Customer
Satisfaction Surveys.
Abstract: Federal agencies are
required to survey their customers to
determine the kind and quality of
services customers want and their level
of satisfaction with those services.
FEMA managers use the survey results
to measure performance against
standards for performance and customer
service, measure achievement of
strategic planning objectives, and
generally gauge and make
improvements to disaster service that
increase customer satisfaction.
Affected Public: Individuals and
Households.
Estimated Number of Respondents:
2,832.
Estimated Total Annual Burden
Hours: 1,545.
Estimated Cost: $8,604.00.
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Frm 00081
Fmt 4703
Sfmt 4703
DEPARTMENT OF HOMELAND
SECURITY
Federal Emergency Management
Agency
[Docket ID: FEMA–2014–0023; OMB No.
1660–0107]
Agency Information Collection
Activities: Proposed Collection;
Comment Request; Federal Emergency
Management Agency Public
Assistance Customer Satisfaction
Surveys
Federal Emergency
Management Agency, DHS.
ACTION: Notice.
AGENCY:
The Federal Emergency
Management Agency, as part of its
continuing effort to reduce paperwork
and respondent burden, invites the
general public and other Federal
agencies to take this opportunity to
comment on a revision of a currently
approved information collection. In
accordance with the Paperwork
Reduction Act of 1995, this notice seeks
comments concerning the collection of
Public Assistance customer satisfaction
survey responses and information for
assessment and improvement of the
delivery of disaster assistance to States,
Local and Tribal governments, and
eligible non-profit organizations.
DATES: Comments must be submitted on
or before September 30, 2014.
ADDRESSES: To avoid duplicate
submissions to the docket, please use
only one of the following means to
submit comments:
(1) Online. Submit comments at
www.regulations.gov under Docket ID
FEMA–2014–0023. Follow the
instructions for submitting comments.
(2) Mail. Submit written comments to
Docket Manager, Office of Chief
Counsel, DHS/FEMA, 500 C Street SW.,
Room 8NE 35, Washington, DC 20472–
3100.
(3) Facsimile. Submit comments to
(703) 483–2999.
All submissions received must
include the agency name and Docket ID.
Regardless of the method used for
submitting comments or material, all
submissions will be posted, without
change, to the Federal eRulemaking
SUMMARY:
E:\FR\FM\01AUN1.SGM
01AUN1
Federal Register / Vol. 79, No. 148 / Friday, August 1, 2014 / Notices
tkelley on DSK3SPTVN1PROD with NOTICES
Portal at https://www.regulations.gov,
and will include any personal
information you provide. Therefore,
submitting this information makes it
public. You may wish to read the
Privacy Act notice that is available via
the link in the footer of
www.regulations.gov.
FOR FURTHER INFORMATION CONTACT:
Maggie Billing, Program Analyst,
Customer Satisfaction Analysis Section
of the National Processing Service
Center Division, Recovery Directorate, at
(940) 891–8709 or maggie.billing@
fema.dhs.gov. You may contact the
Records Management Division for
copies of the proposed collection of
information at facsimile number (202)
212–4701 or email address: FEMAInformation-Collections-Management@
dhs.gov.
SUPPLEMENTARY INFORMATION: This
collection is in accordance with
Executive Orders 12862 and 13571
requiring all Federal agencies to survey
customers to determine the kind and
quality of services they want and their
level of satisfaction with existing
services. The Government Performance
and Results Act of 1993 (GPRA) requires
Federal agencies to set missions and
goals and to measure agency
performance against them. See Public
Law 103–62, 107 Stat 285 (1993). The
GPRA Modernization Act of 2010
requires quarterly performance
assessments of government programs for
the purposes of assessing agency
performance and improvement. See H.R.
2142. The Federal Emergency
Management Agency fulfills these
requirements by collecting customer
satisfaction program information
through surveys of States, Local and
Tribal governments, and eligible nonprofit organizations.
Collection of Information
Title: Federal Emergency Management
Agency Public Assistance Customer
Satisfaction Surveys.
Type of Information Collection:
Revision of a currently approved
information collection.
FEMA Forms: FEMA Form 519–0–1 T,
Public Assistance Customer Satisfaction
Survey (Telephone); FEMA Form 519–
0–1 INT, Public Assistance Customer
Satisfaction Survey (Internet); FEMA
Form 519–0–1, Public Assistance
Customer Satisfaction Survey (Fill-able).
Abstract: Federal agencies are
required to survey their customers to
determine the kind and quality of
services customers want and their level
of satisfaction with those services.
FEMA managers use the survey results
to measure performance against
VerDate Mar<15>2010
22:09 Jul 31, 2014
Jkt 232001
standards for performance and customer
service, measure achievement of
strategic planning objectives, and
generally gauge and make
improvements to disaster service that
increase customer satisfaction.
Affected Public: State, Local, Tribal
government and eligible non-profit
organizations.
Number of Respondents: 12,740.
Number of Responses: 12,740.
Estimated Total Annual Burden
Hours: 4,341.
Estimated Cost: $12,204.00.
Comments
Comments may be submitted as
indicated in the ADDRESSES caption
above. Comments are solicited to (a)
evaluate whether the proposed data
collection is necessary for the proper
performance of the agency, including
whether the information shall have
practical utility; (b) evaluate the
accuracy of the agency’s estimate of the
burden of the proposed collection of
information, including the validity of
the methodology and assumptions used;
(c) enhance the quality, utility, and
clarity of the information to be
collected; and (d) minimize the burden
of the collection of information on those
who are to respond, including through
the use of appropriate automated,
electronic, mechanical, or other
technological collection techniques or
other forms of information technology,
e.g., permitting electronic submission of
responses.
Dated: July 10, 2014.
Loretta Cassatt,
Branch Chief, Records, Mission Support
Bureau, Federal Emergency Management
Agency, Department of Homeland Security.
[FR Doc. 2014–18224 Filed 7–31–14; 8:45 am]
BILLING CODE 9111–23–P
DEPARTMENT OF HOMELAND
SECURITY
Federal Emergency Management
Agency
[Docket ID FEMA–2014–0002; Internal
Agency Docket No. FEMA–B–1428]
Changes in Flood Hazard
Determinations
Federal Emergency
Management Agency, DHS.
ACTION: Notice.
AGENCY:
This notice lists communities
where the addition or modification of
Base Flood Elevations (BFEs), base flood
depths, Special Flood Hazard Area
(SFHA) boundaries or zone
designations, or the regulatory floodway
SUMMARY:
PO 00000
Frm 00082
Fmt 4703
Sfmt 4703
44819
(hereinafter referred to as flood hazard
determinations), as shown on the Flood
Insurance Rate Maps (FIRMs), and
where applicable, in the supporting
Flood Insurance Study (FIS) reports,
prepared by the Federal Emergency
Management Agency (FEMA) for each
community, is appropriate because of
new scientific or technical data. The
FIRM, and where applicable, portions of
the FIS report, have been revised to
reflect these flood hazard
determinations through issuance of a
Letter of Map Revision (LOMR), in
accordance with Title 44, Part 65 of the
Code of Federal Regulations (44 CFR
Part 65). The LOMR will be used by
insurance agents and others to calculate
appropriate flood insurance premium
rates for new buildings and the contents
of those buildings. For rating purposes,
the currently effective community
number is shown in the table below and
must be used for all new policies and
renewals.
These flood hazard
determinations will become effective on
the dates listed in the table below and
revise the FIRM panels and FIS report
in effect prior to this determination for
the listed communities.
From the date of the second
publication of notification of these
changes in a newspaper of local
circulation, any person has ninety (90)
days in which to request through the
community that the Deputy Associate
Administrator for Mitigation reconsider
the changes. The flood hazard
determination information may be
changed during the 90-day period.
ADDRESSES: The affected communities
are listed in the table below. Revised
flood hazard information for each
community is available for inspection at
both the online location and the
respective community map repository
address listed in the table below.
Additionally, the current effective FIRM
and FIS report for each community are
accessible online through the FEMA
Map Service Center at
www.msc.fema.gov for comparison.
Submit comments and/or appeals to
the Chief Executive Officer of the
community as listed in the table below.
FOR FURTHER INFORMATION CONTACT: Luis
Rodriguez, Chief, Engineering
Management Branch, Federal Insurance
and Mitigation Administration, FEMA,
500 C Street SW., Washington, DC
20472, (202) 646–4064, or (email)
Luis.Rodriguez3@fema.dhs.gov; or visit
the FEMA Map Information eXchange
(FMIX) online at
www.floodmaps.fema.gov/fhm/fmx_
main.html.
DATES:
E:\FR\FM\01AUN1.SGM
01AUN1
]]>Agencies
[Federal Register Volume 79, Number 148 (Friday, August 1, 2014)]
[Notices]
[Pages 44818-44819]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-18224]
-----------------------------------------------------------------------
DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency
[Docket ID: FEMA-2014-0023; OMB No. 1660-0107]
Agency Information Collection Activities: Proposed Collection;
Comment Request; Federal Emergency Management Agency Public Assistance
Customer Satisfaction Surveys
AGENCY: Federal Emergency Management Agency, DHS.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: The Federal Emergency Management Agency, as part of its
continuing effort to reduce paperwork and respondent burden, invites
the general public and other Federal agencies to take this opportunity
to comment on a revision of a currently approved information
collection. In accordance with the Paperwork Reduction Act of 1995,
this notice seeks comments concerning the collection of Public
Assistance customer satisfaction survey responses and information for
assessment and improvement of the delivery of disaster assistance to
States, Local and Tribal governments, and eligible non-profit
organizations.
DATES: Comments must be submitted on or before September 30, 2014.
ADDRESSES: To avoid duplicate submissions to the docket, please use
only one of the following means to submit comments:
(1) Online. Submit comments at www.regulations.gov under Docket ID
FEMA-2014-0023. Follow the instructions for submitting comments.
(2) Mail. Submit written comments to Docket Manager, Office of
Chief Counsel, DHS/FEMA, 500 C Street SW., Room 8NE 35, Washington, DC
20472-3100.
(3) Facsimile. Submit comments to (703) 483-2999.
All submissions received must include the agency name and Docket
ID. Regardless of the method used for submitting comments or material,
all submissions will be posted, without change, to the Federal
eRulemaking
[[Page 44819]]
Portal at https://www.regulations.gov, and will include any personal
information you provide. Therefore, submitting this information makes
it public. You may wish to read the Privacy Act notice that is
available via the link in the footer of www.regulations.gov.
FOR FURTHER INFORMATION CONTACT: Maggie Billing, Program Analyst,
Customer Satisfaction Analysis Section of the National Processing
Service Center Division, Recovery Directorate, at (940) 891-8709 or
maggie.billing@fema.dhs.gov. You may contact the Records Management
Division for copies of the proposed collection of information at
facsimile number (202) 212-4701 or email address: FEMA-Information-Collections-Management@dhs.gov.
SUPPLEMENTARY INFORMATION: This collection is in accordance with
Executive Orders 12862 and 13571 requiring all Federal agencies to
survey customers to determine the kind and quality of services they
want and their level of satisfaction with existing services. The
Government Performance and Results Act of 1993 (GPRA) requires Federal
agencies to set missions and goals and to measure agency performance
against them. See Public Law 103-62, 107 Stat 285 (1993). The GPRA
Modernization Act of 2010 requires quarterly performance assessments of
government programs for the purposes of assessing agency performance
and improvement. See H.R. 2142. The Federal Emergency Management Agency
fulfills these requirements by collecting customer satisfaction program
information through surveys of States, Local and Tribal governments,
and eligible non-profit organizations.
Collection of Information
Title: Federal Emergency Management Agency Public Assistance
Customer Satisfaction Surveys.
Type of Information Collection: Revision of a currently approved
information collection.
FEMA Forms: FEMA Form 519-0-1 T, Public Assistance Customer
Satisfaction Survey (Telephone); FEMA Form 519-0-1 INT, Public
Assistance Customer Satisfaction Survey (Internet); FEMA Form 519-0-1,
Public Assistance Customer Satisfaction Survey (Fill-able).
Abstract: Federal agencies are required to survey their customers
to determine the kind and quality of services customers want and their
level of satisfaction with those services. FEMA managers use the survey
results to measure performance against standards for performance and
customer service, measure achievement of strategic planning objectives,
and generally gauge and make improvements to disaster service that
increase customer satisfaction.
Affected Public: State, Local, Tribal government and eligible non-
profit organizations.
Number of Respondents: 12,740.
Number of Responses: 12,740.
Estimated Total Annual Burden Hours: 4,341.
Estimated Cost: $12,204.00.
Comments
Comments may be submitted as indicated in the ADDRESSES caption
above. Comments are solicited to (a) evaluate whether the proposed data
collection is necessary for the proper performance of the agency,
including whether the information shall have practical utility; (b)
evaluate the accuracy of the agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used; (c) enhance the quality, utility, and
clarity of the information to be collected; and (d) minimize the burden
of the collection of information on those who are to respond, including
through the use of appropriate automated, electronic, mechanical, or
other technological collection techniques or other forms of information
technology, e.g., permitting electronic submission of responses.
Dated: July 10, 2014.
Loretta Cassatt,
Branch Chief, Records, Mission Support Bureau, Federal Emergency
Management Agency, Department of Homeland Security.
[FR Doc. 2014-18224 Filed 7-31-14; 8:45 am]
BILLING CODE 9111-23-P
