Proposed Information Collection (Call Center Satisfaction Survey): Comment Request, 40205 [2014-16160]

Download as PDF tkelley on DSK3SPTVN1PROD with NOTICES Federal Register / Vol. 79, No. 133 / Friday, July 11, 2014 / Notices miles of rail line owned by Norfolk Southern Railway Company between specified points in North Carolina. The transaction may be consummated on or after July 25, 2014, the effective date of the exemption (30 days after the notice of exemption was filed). Watco is a Kansas corporation that currently controls, indirectly, one Class II rail carrier, operating in two states, and 28 Class III rail carriers, operating in 19 states. For a complete list of these rail carriers, and the states in which they operate, see Watco’s notice of exemption filed on June 25, 2014. The notice is available on the Board’s Web site at ‘‘WWW.STB.DOT.GOV.’’ Watco represents that: (1) The rail lines to be operated by BLU do not connect with any of the rail lines operated by the carriers in the Watco corporate family; (2) the continuance in control is not a part of a series of anticipated transactions that would result in such a connection; and (3) the transaction does not involve a Class I carrier. Therefore, the transaction is exempt from the prior approval requirements of 49 U.S.C. § 11323. See 49 CFR 1180.2(d)(2). Watco states that the purpose of the transaction is to reduce overhead expenses, coordinate billing, maintenance, mechanical, and personnel policies and practices of its rail carrier subsidiaries and thereby improve the overall efficiency of rail service provided by the railroads in the Watco corporate family. Under 49 U.S.C. 10502(g), the Board may not use its exemption authority to relieve a rail carrier of its statutory obligation to protect the interests of its employees. Because the transaction involves the control of one Class II and one or more Class III rail carriers, the transaction is subject to the labor protection requirements of 49 U.S.C. 11326(b) and Wisconsin Central Ltd.— Acquisition Exemption—Lines of Union Pacific Railroad, 2 S.T.B. 218 (1997). If the verified notice contains false or misleading information, the exemption is void ab initio. Petitions to revoke the exemption under 49 U.S.C. 10502(d) may be filed at any time. The filing of a petition to revoke will not automatically stay the effectiveness of the exemption. Petitions for stay must be filed by July 18, 2014 (at least seven days before the exemption becomes effective). An original and 10 copies of all pleadings, referring to Docket No. FD 35821, must be filed with the Surface Transportation Board, 395 E Street SW., Washington, DC 20423–0001. In VerDate Mar<15>2010 22:04 Jul 10, 2014 Jkt 232001 addition, a copy of each pleading must be served on Karl Morell, Ball Janik LLP, 655 Fifteenth Street NW., Suite 225, Washington, DC 20005. Board decisions and notices are available on our Web site at ‘‘WWW.STB.DOT.GOV.’’ Decided: July 8, 2014. By the Board, Rachel D. Campbell, Director, Office of Proceedings. Raina S. White, Clearance Clerk. [FR Doc. 2014–16277 Filed 7–10–14; 8:45 am] BILLING CODE 4915–01–P DEPARTMENT OF VETERANS AFFAIRS [OMB Control No. 2900–0744] Proposed Information Collection (Call Center Satisfaction Survey): Comment Request Veterans Benefits Administration, Department of Veterans Affairs. ACTION: Notice. AGENCY: The Veterans Benefits Administration (VBA), Department of Veterans Affairs (VA), is announcing an opportunity for public comment on the proposed collection of certain information by the agency. Under the Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, including each proposed revision of a currently approved collection, and allow 60 days for public comment in response to the notice. This notice solicits comments for information needed from Veterans regarding their recent experience in contacting VA call centers. DATES: Written comments and recommendations on the proposed collection of information should be received on or before September 9, 2014. SUMMARY: Submit written comments on the collection of information through Federal Docket Management System (FDMS) at www.Regulations.gov or to Nancy J. Kessinger, Veterans Benefits Administration (20M35), Department of Veterans Affairs, 810 Vermont Avenue NW, Washington, DC 20420 or email: nancy.kessinger@va.gov. Please refer to ‘‘OMB Control No. 2900–0744’’ in any correspondence. During the comment period, comments may be viewed online through FDMS. ADDRESSES: PO 00000 Frm 00148 Fmt 4703 Sfmt 9990 40205 FOR FURTHER INFORMATION CONTACT: Nancy J. Kessinger at (202) 632–8924 or FAX (202) 632–8925. SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Public Law 104–13; 44 U.S.C. 3501–3521), Federal agencies must obtain approval from the Office of Management and Budget (OMB) for each collection of information they conduct or sponsor. This request for comment is being made pursuant to Section 3506(c)(2)(A) of the PRA. With respect to the following collection of information, VBA invites comments on: (1) Whether the proposed collection of information is necessary for the proper performance of VBA’s functions, including whether the information will have practical utility; (2) the accuracy of VBA’s estimate of the burden of the proposed collection of information; (3) ways to enhance the quality, utility, and clarity of the information to be collected; and (4) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or the use of other forms of information technology. Title: VBA Call Center Satisfaction Survey. OMB Control Number: 2900–0744. Type of Review: Revision of a currently approved collection. Abstract: VBA maintains a commitment to improve the overall quality of service for Veterans. Feedback from Veterans regarding their recent experience to the VA call centers will provide VBA with three key benefits to: (1) Identify what is most important to Veterans; (2) determine what to do to improve the call center experience; and (3) serve to guide training and/or operational activities aimed at enhancing the quality of service provided to Veterans and active duty personnel. Affected Public: Individuals or households. Estimated Annual Burden: 3,600 hours. Estimated Average Burden Per Respondent: 6 minutes. Frequency of Response: On occasion. Estimated Number of Respondents: 36,000. Dated: July 7, 2014. By direction of the Secretary. Crystal Rennie, Department Clearance Officer, U. S. Department of Veterans Affairs. [FR Doc. 2014–16160 Filed 7–10–14; 8:45 am] BILLING CODE 8320–01–P E:\FR\FM\11JYN1.SGM 11JYN1

Agencies

[Federal Register Volume 79, Number 133 (Friday, July 11, 2014)]
[Notices]
[Page 40205]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-16160]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0744]


Proposed Information Collection (Call Center Satisfaction 
Survey): Comment Request

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: The Veterans Benefits Administration (VBA), Department of 
Veterans Affairs (VA), is announcing an opportunity for public comment 
on the proposed collection of certain information by the agency. Under 
the Paperwork Reduction Act (PRA) of 1995, Federal agencies are 
required to publish notice in the Federal Register concerning each 
proposed collection of information, including each proposed revision of 
a currently approved collection, and allow 60 days for public comment 
in response to the notice. This notice solicits comments for 
information needed from Veterans regarding their recent experience in 
contacting VA call centers.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before September 9, 2014.

ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov 
or to Nancy J. Kessinger, Veterans Benefits Administration (20M35), 
Department of Veterans Affairs, 810 Vermont Avenue NW, Washington, DC 
20420 or email: nancy.kessinger@va.gov. Please refer to ``OMB Control 
No. 2900-0744'' in any correspondence. During the comment period, 
comments may be viewed online through FDMS.

FOR FURTHER INFORMATION CONTACT: Nancy J. Kessinger at (202) 632-8924 
or FAX (202) 632-8925.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Public Law 104-13; 44 
U.S.C. 3501-3521), Federal agencies must obtain approval from the 
Office of Management and Budget (OMB) for each collection of 
information they conduct or sponsor. This request for comment is being 
made pursuant to Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, VBA 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of VBA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VBA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Title: VBA Call Center Satisfaction Survey.
    OMB Control Number: 2900-0744.
    Type of Review: Revision of a currently approved collection.
    Abstract: VBA maintains a commitment to improve the overall quality 
of service for Veterans. Feedback from Veterans regarding their recent 
experience to the VA call centers will provide VBA with three key 
benefits to: (1) Identify what is most important to Veterans; (2) 
determine what to do to improve the call center experience; and (3) 
serve to guide training and/or operational activities aimed at 
enhancing the quality of service provided to Veterans and active duty 
personnel.
    Affected Public: Individuals or households.
    Estimated Annual Burden: 3,600 hours.
    Estimated Average Burden Per Respondent: 6 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 36,000.

    Dated: July 7, 2014.

    By direction of the Secretary.
Crystal Rennie,
Department Clearance Officer, U. S. Department of Veterans Affairs.
[FR Doc. 2014-16160 Filed 7-10-14; 8:45 am]
BILLING CODE 8320-01-P
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