Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 34756 [2014-14187]

Agencies

• DEPARTMENT OF HEALTH AND HUMAN SERVICES

[Federal Register Volume 79, Number 117 (Wednesday, June 18, 2014)]
[Notices]
[Page 34756]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-14187]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: U.S. Department of Health and Human Services.

ACTION: 30-Day notice of submission of information collection approval 
from the Office of Management and Budget and request for comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, U.S. 
Department of Health and Human Services has submitted a Generic 
Information Collection Request (Generic ICR): ``Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery '' to 
OMB for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 
3501 et. seq.).

DATES: Comments on the ICR must be received on or before July 18, 2014.

ADDRESSES: Submit your comments to OIRA_submission@omb.eop.gov or via 
facsimile to (202) 395-5806.

FOR FURTHER INFORMATION CONTACT: Report Clearance Officer, 
Sherrette.Funn@HHS.GOV or (202) 690-6162.

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    The Agency received no comments in response to the 60-day notice 
published in the Federal Register of April 3, 2014 (79 FR 18692).
    Below we provide U.S. Department of Health and Human Services 
projected average estimates for the next three years: \1\
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    \1\ The 60-day notice included the following estimate of the 
aggregate burden hours for this generic clearance federal-wide:
    Average Expected Annual Number of activities: 15.
    Average number of Respondents per Activity: 200,000.
    Annual responses: 3,000,000.
    Frequency of Response: Once per request.
    Average minutes per response: 10.
    Burden hours: 500,00 hours annually.
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    Current Actions: Extension of approval for a collection of 
information.
    Type of Review: Extension
    Affected Public: Individuals and households, businesses and 
organizations.
    Average Expected Annual Number of activities: 15
    Respondents: 200,000 per activity
    Annual responses: 3,000,000 annually
    Frequency of Response: Once per request
    Average minutes per response: 10
    Burden hours: 500,000 hours annually
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

Darius Taylor,
Information Collection Clearance Officer.
[FR Doc. 2014-14187 Filed 6-17-14; 8:45 am]
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