Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 32291 [2014-12834]

Agencies

• Export-Import Bank of the United States

[Federal Register Volume 79, Number 107 (Wednesday, June 4, 2014)]
[Notices]
[Page 32291]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-12834]


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EXPORT-IMPORT BANK OF THE UNITED STATES

[Public Notice 2014-3005]


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Export-Import Bank of the United States.

ACTION: 30-Day notice of submission of information collection approval 
from the Office of Management and Budget and request for comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, Export-
Import Bank of the United States has submitted a Generic Information 
Collection Request (Generic ICR): ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery'' to OMB 
for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 
et. seq.).

DATES: Comments must be submitted July 7, 2014 to be assured of 
consideration.

ADDRESSES: Comments may be submitted electronically on 
WWW.REGULATIONS.GOV (EIB 11-01) or by mail to Office of Information and 
Regulatory Affairs, 725 17th Street NW. Washington, DC 20038 Attn: OMB 
3048-0036
    Comments submitted in response to this notice may be made available 
to the public through the WWW.REGULATIONS.GOV. For this reason, please 
do not include in your comments information of a confidential nature, 
such as sensitive personal information or proprietary information. If 
you send an email comment, your email address will be automatically 
captured and included as part of the comment that is placed in the 
public docket and made available on the Internet. Please note that 
responses to this public comment request containing any routine notice 
about the confidentiality of the communication will be treated as 
public comments that may be made available to the public 
notwithstanding the inclusion of the routine notice.

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact Andy Chang, Andy.Chang@exim.gov, or by mail to Andy 
Chang, Export-Import Bank of the United States, 811 Vermont Ave. NW. 
Washington, DC 20571

SUPPLEMENTARY INFORMATION: 
    Title: EIB 11-01, Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery.0
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    The Agency received no comments in response to the 60-day notice 
published in the Federal Register of March 18, 2014 (Vol. 79, No. 52).
    Below we provide Export-Import bank of the United States projected 
average estimates for the next three years: \1\
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    \1\ The 60-day notice included the following estimate of the 
aggregate burden hours for this generic clearance federal-wide:
    Average Expected Annual Number of activities: 23.
    Average number of Respondents per Activity: 1,102.
    Annual responses: 25,350.
    Frequency of Response: Once per request.
    Average minutes per response: 8.
    Burden hours: 3,375.
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    Current Actions: Renewal of approval for collection of information.
    Type of Review: Regular.
    Survey Type: Web based/email survey: Feedback/Comment Evaluation 
Form; Detailed Mail Evaluation Form; Telephone; Focus Group.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Estimated Number of Respondents in the three year interval: 14,010.
    Below we provide projected average estimates for the next three 
years:
    Average Expected Annual Number of activities: 10.
    Average number of Respondents per Activity: 467.
    Annual responses: 4,670.
    Frequency of Response: Once per request.
    Average minutes per response: 8.
    Annual Burden hours: 623.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

Toya Woods,
Agency Clearance Officer.
[FR Doc. 2014-12834 Filed 6-3-14; 8:45 am]
BILLING CODE 6690-01-P