Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 22816-22817 [2014-09327]

Download as PDF 22816 Federal Register / Vol. 79, No. 79 / Thursday, April 24, 2014 / Notices Dated: April 18, 2014. Kimberly D. Bose, Secretary. [FR Doc. 2014–09340 Filed 4–23–14; 8:45 am] BILLING CODE 6717–01–P ENVIRONMENTAL PROTECTION AGENCY [EPA–HQ–OA–2006–0074; FRL–9908–57– OP] Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Environmental Protection Agency (EPA). ACTION: Notice. AGENCY: The Environmental Protection Agency, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public to take this opportunity to comment on the ‘‘Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery’’ for approval under the Paperwork Reduction Act. This collection was developed as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on service delivery, This notice announces our intent to submit this collection to OMB for approval and solicits comments on specific aspects for the proposed information collection, A copy of the draft supporting statement is available at www.regulations.gov (see Docket ID EPA–HQ–OA–2006–0074). DATES: Comments must be submitted on or before June 23, 2014. ADDRESSES: Submit your comments, referencing Docket ID No. EPA–HQ– OA–2006–0074 online using www.regulations.gov (our preferred method), by email oei.docket@epa.gov or by mail to: EPA Docket Center, Environmental Protection Agency, Mail Code 28221T, 1200 Pennsylvania Ave. NW., Washington, DC 20460. EPA’s policy is that all comments received will be included in the public docket without change including any personal information provided, unless the comment includes profanity, threats, information claimed to be Confidential Business Information (CBI) or other information whose disclosure is restricted by statute. FOR FURTHER INFORMATION CONTACT: Michelle Mandolia, Office of Policy, (1807T), Environmental Protection Agency, 1200 Pennsylvania Ave. NW., pmangrum on DSK3VPTVN1PROD with NOTICES SUMMARY: VerDate Mar<15>2010 14:19 Apr 23, 2014 Jkt 232001 Washington, DC 20460; telephone number: 202–566–2198; fax number: 202–566–2211; email address: mandolia.michelle@epa.gov. SUPPLEMENTARY INFORMATION: Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. Abstract: The proposed information collection activity provides a means to garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration’s commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. The solicitation of feedback will target areas such as: Timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the quality of service offered to the public. If this information is not collected, vital feedback from customers and stakeholders on the Agency’s services will be unavailable. The Agency will only submit a collection for approval under this generic clearance if it meets the following conditions: • The collections are voluntary; • The collections are low-burden for respondents (based on considerations of total burden hours, total number of respondents, or burden-hours per respondent) and are low-cost for both the respondents and the Federal Government; • The collections are noncontroversial and do not raise issues of concern to other Federal agencies; • Any collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future; PO 00000 Frm 00029 Fmt 4703 Sfmt 4703 • Personally identifiable information (PII) is collected only to the extent necessary and is not retained; • Information gathered will be used only internally for general service improvement and program management purposes and is not intended for release outside of the agency; • Information gathered will not be used for the purpose of substantially informing influential policy decisions; and • Information gathered will yield qualitative information; the collections will not be designed or expected to yield statistically reliable results or used as though the results are generalizable to the population of study. Feedback collected under this generic clearance provides useful information, but it does not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data uses require more rigorous designs that address: The target population to which generalizations will be made, the sampling frame, the sample design (including stratification and clustering), the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential nonresponse bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior to fielding the study. Depending on the degree of influence the results are likely to have, such collections may still be eligible for submission for other generic mechanisms that are designed to yield quantitative results. As a general matter, information collections will not result in any new system of records containing privacy information and will not ask questions of a sensitive nature, such as sexual behavior and attitudes, religious beliefs, and other matters that are commonly considered private. Current Actions: Extension of approval for a collection of information. Type of Review: Extension. Affected Public: Individuals and Households, Businesses and Organizations, State, Local or Tribal Government. Estimated Number of Respondents: 2000 annually. Below we provide projected average estimates for the next three years: Average Expected Annual Number of activities: 6. E:\FR\FM\24APN1.SGM 24APN1 pmangrum on DSK3VPTVN1PROD with NOTICES Federal Register / Vol. 79, No. 79 / Thursday, April 24, 2014 / Notices Average Number of Respondents per Activity: 333. Annual Responses: 2000. Frequency of Response: Once per request. Average Minutes per Response: 15. Burden Hours: 500 annually. Request for Comments: Comments submitted in response to this notice will be summarized and/or included in the request for OMB approval. Comments are invited on: (a) Whether the collection of information is necessary for the proper performance of the functions of the agency, including whether the information shall have practical utility; (b) the accuracy of the agency’s estimate of the burden of the collection of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; (d) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or other forms of information technology; and (e) estimates of capital or start-up costs and costs of operation, maintenance, and purchase of services to provide information. Burden means the total time, effort, or financial resources expended by persons to generate, maintain, retain, disclose or provide information to or for a Federal agency. This includes the time needed to review instructions; to develop, acquire, install and utilize technology and systems for the purpose of collecting, validating and verifying information, processing and maintaining information, and disclosing and providing information; to train personnel and to be able to respond to a collection of information, to search data sources, to complete and review the collection of information; and to transmit or otherwise disclose the information. All written comments will be available for public inspection Regulations.gov. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid Office of Management and Budget control number. Dated: April 10, 2014. Ken Munis, Acting Director, Office of Strategic Environmental Management, Office of Policy. [FR Doc. 2014–09327 Filed 4–23–14; 8:45 am] BILLING CODE 6560–50–P VerDate Mar<15>2010 14:19 Apr 23, 2014 Jkt 232001 ENVIRONMENTAL PROTECTION AGENCY [EPA–HQ–OA–2014–0001; FRL 9909–96– OA] Good Neighbor Environmental Board; Notification of Public Advisory Committee Meeting 22817 disabilities, please contact Ann-Marie Gantner at (202) 564–4330 or email at gantner.ann-marie@epa.gov. To request accommodation of a disability, please contact Ann-Marie Gantner at least 10 days prior to the meeting to give EPA as much time as possible to process your request. Environmental Protection Agency (EPA). ACTION: Notice of public advisory committee meeting. Dated: April 17, 2014. Ann-Marie Gantner, Acting Designated Federal Officer. Pursuant to the Federal Advisory Committee Act, Public Law 92–463, notice is hereby given that the Good Neighbor Environmental Board will hold a public meeting on Thursday, May 8 and Friday, May 9, 2014 in El Paso, TX. The meeting is open to the public. BILLING CODE 6560–50–P The Good Neighbor Environmental Board will hold an open meeting on Thursday, May 8, from 8:30 a.m. (registration at 8:00 a.m.) to 6:00 p.m. The following day, Friday, May 9, the Board will meet from 8:00 a.m. until 2:00 p.m. ADDRESSES: The meeting will be held in El Paso, Texas. The location of the meeting can be found on the Board’s Web site at www.epa.gov/ofacmo/gneb. The meeting is open to the public, with limited seating on a first-come, firstserve basis. SUPPLEMENTARY INFORMATION: Background: The Good Neighbor Environmental Board (Board) is a federal advisory committee chartered under the Federal Advisory Committee Act, PL 92463. By statute, the Board is required to submit an annual report to the President and Congress on environmental and infrastructure issues along the U.S. border with Mexico. Purpose of Meeting: The purpose of this meeting is to continue discussion of the Good Neighbor Environmental Board’s Sixteenth Report, which will focus on ecological restoration in the U.S.-Mexico border region. General Information: The agenda and meeting materials will be available at http://www.regulations.gov under Docket ID: EPA–HQ–OA–2014–0001. General information about the Board can be found on its Web site at www.epa.gov/ofacmo/gneb. If you wish to make oral comments or submit written comments to the Board, please contact Ann-Marie Gantner at least five days prior to the meeting. Written comments should be submitted at http://www.regulations.gov under Docket ID: EPA–HQ–OA–2014–0001. Meeting Access: For information on access or services for individuals with Pursuant to the provisions of the ‘‘Government in the Sunshine Act’’ (5 U.S.C. 552b), notice is hereby given that at 10:04 a.m. on Tuesday, April 22, 2014, the Board of Directors of the Federal Deposit Insurance Corporation met in closed session to consider matters related to the Corporation’s supervision, corporate, and resolution activities. In calling the meeting, the Board determined, on motion of Vice Chairman Thomas M. Hoenig, seconded by Director Jeremiah O. Norton (Appointive), concurred in by Director Thomas J. Curry (Comptroller of the Currency), Director Richard Cordray (Director, Consumer Financial Protection Bureau), and Chairman Martin J. Gruenberg, that Corporation business required its consideration of the matters which were to be the subject of this meeting on less than seven days’ notice to the public; that no earlier notice of the meeting was practicable; that the public interest did not require consideration of the matters in a meeting open to public observation; and that the matters could be considered in a closed meeting by authority of subsections (c)(2), (c)(4), (c)(6), (c)(8), (c)(9)(A)(ii), (c)(9)(B), and (c)(10) of the ‘‘Government in the Sunshine Act’’ (5 U.S.C. 552b(c)(2), (c)(4), (c)(6), (c)(8), (c)(9)(A)(ii), (c)(9)(B), and (c)(10)). The meeting was held in the Board Room of the FDIC Building located at 550—17th Street NW., Washington, DC. AGENCY: SUMMARY: DATES: PO 00000 Frm 00030 Fmt 4703 Sfmt 9990 [FR Doc. 2014–09326 Filed 4–23–14; 8:45 am] FEDERAL DEPOSIT INSURANCE CORPORATION Sunshine Act Meeting Dated: April 22, 2014. Federal Deposit Insurance Corporation. Robert E. Feldman, Executive Secretary. [FR Doc. 2014–09432 Filed 4–22–14; 4:15 pm] BILLING CODE 6714–01–P E:\FR\FM\24APN1.SGM 24APN1

Agencies

[Federal Register Volume 79, Number 79 (Thursday, April 24, 2014)]
[Notices]
[Pages 22816-22817]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-09327]


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ENVIRONMENTAL PROTECTION AGENCY

[EPA-HQ-OA-2006-0074; FRL-9908-57-OP]


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Environmental Protection Agency (EPA).

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: The Environmental Protection Agency, as part of its continuing 
effort to reduce paperwork and respondent burden, invites the general 
public to take this opportunity to comment on the ``Generic Clearance 
for the Collection of Qualitative Feedback on Agency Service Delivery'' 
for approval under the Paperwork Reduction Act. This collection was 
developed as part of a Federal Government-wide effort to streamline the 
process for seeking feedback from the public on service delivery, This 
notice announces our intent to submit this collection to OMB for 
approval and solicits comments on specific aspects for the proposed 
information collection,
    A copy of the draft supporting statement is available at 
www.regulations.gov (see Docket ID EPA-HQ-OA-2006-0074).

DATES: Comments must be submitted on or before June 23, 2014.

ADDRESSES: Submit your comments, referencing Docket ID No. EPA-HQ-OA-
2006-0074 online using www.regulations.gov (our preferred method), by 
email oei.docket@epa.gov or by mail to: EPA Docket Center, 
Environmental Protection Agency, Mail Code 28221T, 1200 Pennsylvania 
Ave. NW., Washington, DC 20460.
    EPA's policy is that all comments received will be included in the 
public docket without change including any personal information 
provided, unless the comment includes profanity, threats, information 
claimed to be Confidential Business Information (CBI) or other 
information whose disclosure is restricted by statute.

FOR FURTHER INFORMATION CONTACT: Michelle Mandolia, Office of Policy, 
(1807T), Environmental Protection Agency, 1200 Pennsylvania Ave. NW., 
Washington, DC 20460; telephone number: 202-566-2198; fax number: 202-
566-2211; email address: mandolia.michelle@epa.gov.

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The proposed information collection activity provides a 
means to garner qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery. By qualitative feedback we 
mean information that provides useful insights on perceptions and 
opinions, but are not statistical surveys that yield quantitative 
results that can be generalized to the population of study. This 
feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    Current Actions: Extension of approval for a collection of 
information.
    Type of Review: Extension.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Estimated Number of Respondents: 2000 annually.
    Below we provide projected average estimates for the next three 
years:
    Average Expected Annual Number of activities: 6.

[[Page 22817]]

    Average Number of Respondents per Activity: 333.
    Annual Responses: 2000.
    Frequency of Response: Once per request.
    Average Minutes per Response: 15.
    Burden Hours: 500 annually.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. 
Comments are invited on:
    (a) Whether the collection of information is necessary for the 
proper performance of the functions of the agency, including whether 
the information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the collection of information; (c) 
ways to enhance the quality, utility, and clarity of the information to 
be collected; (d) ways to minimize the burden of the collection of 
information on respondents, including through the use of automated 
collection techniques or other forms of information technology; and (e) 
estimates of capital or start-up costs and costs of operation, 
maintenance, and purchase of services to provide information. Burden 
means the total time, effort, or financial resources expended by 
persons to generate, maintain, retain, disclose or provide information 
to or for a Federal agency. This includes the time needed to review 
instructions; to develop, acquire, install and utilize technology and 
systems for the purpose of collecting, validating and verifying 
information, processing and maintaining information, and disclosing and 
providing information; to train personnel and to be able to respond to 
a collection of information, to search data sources, to complete and 
review the collection of information; and to transmit or otherwise 
disclose the information.
    All written comments will be available for public inspection 
Regulations.gov.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

    Dated: April 10, 2014.
Ken Munis,
Acting Director, Office of Strategic Environmental Management, Office 
of Policy.
[FR Doc. 2014-09327 Filed 4-23-14; 8:45 am]
BILLING CODE 6560-50-P