Proposed Submission of Information Collection for OMB Review; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 20248-20249 [2014-08234]
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Federal Register / Vol. 79, No. 70 / Friday, April 11, 2014 / Notices
and certain other illegal employment
practices under titles 5 and 38 of the
U.S. Code, affecting current or former
Federal employees or applicants for
employment, and covered state and
local government employees; and (2) the
interpretation and enforcement of Hatch
Act provisions on political activity in
chapters 15 and 73 of title 5 of the U.S.
Code.
Title of Collections: (1) Form OSC–11,
(Complaint of Possible Prohibited
Personnel Practice of Other Prohibited
Activity); (2) Form OSC–12 (Information
about filing a Whistleblower Disclosure
with the Office of Special Counsel); (3)
Form OSC–13 (Complaint of Possible
Prohibited Political Activity (Violation
of the Hatch Act)); OMB Control
Number 3255–0002, Expiration 02/28/
14.
Copies of the OSC Forms 11, 12, and
13 can be found at: https://www.osc.gov/
RR_OSCFORMS.htm.
Type of Information Collection
Request: Approval of previously
approved collection of information that
expires on February 28, 2014, with no
revisions.
Affected Public: Current and former
Federal employees, applicants for
Federal employment, state and local
government employees, and their
representatives, and the general public.
Respondent’s Obligation: Voluntary.
Estimated Annual Number of OSC
Form Respondents: 3,950.
Frequency of Use of OSC Forms:
Daily.
Estimated Average Amount of Time
for a Person To Respond Using OSC
Forms: 64 minutes.
Estimated Annual Burden for the OSC
Forms: 2,899 hours.
Abstract: These forms are used by
current and former Federal employees
and applicants for Federal employment
to submit allegations of possible
prohibited personnel practices or other
prohibited activity for investigation and
possible prosecution by OSC.
Dated: April 3, 2014.
Carolyn N. Lerner,
Special Counsel.
[FR Doc. 2014–08210 Filed 4–10–14; 8:45 am]
BILLING CODE 7405–01–P
tkelley on DSK3SPTVN1PROD with NOTICES
PENSION BENEFIT GUARANTY
CORPORATION
Proposed Submission of Information
Collection for OMB Review; Comment
Request; Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery
Pension Benefit Guaranty
Corporation.
AGENCY:
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18:55 Apr 10, 2014
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Notice of intent to request
extension of OMB approval.
ACTION:
Pension Benefit Guaranty
Corporation (‘‘PBGC’’) intends to
request that the Office of Management
and Budget (‘‘OMB’’) extend approval
under the Paperwork Reduction Act of
1995 of this collection of information on
qualitative feedback on PBGC’s service
delivery (OMB Control Number 1212–
0066; expires June 30, 2014). This notice
informs the public of PBGC’s intent and
solicits comments on the proposed
information collection. This collection
of information was developed as part of
a Federal Government-wide effort to
streamline the process for seeking
feedback from the public on service
delivery.
SUMMARY:
Comments should be submitted
by June 10, 2014.
ADDRESSES: Comments may be
submitted by any of the following
methods:
• Federal eRulemaking Portal: https://
www.regulations.gov. Follow the Web
site instructions for submitting
comments.
• Email: paperwork.comments@
pbgc.gov.
• Fax: 202–326–4224.
• Mail or Hand Delivery: Office of
General Counsel, Pension Benefit
Guaranty Corporation, 1200 K Street
NW., Washington, DC 20005–4026
PBGC will make comments submitted in
response to this notice available on its
Web site at www.pbgc.gov.
Copies of the collection of
information may be obtained without
charge by writing to the Disclosure
Division of the Office of the General
Counsel of PBGC at the above address
or by visiting that office or calling 202–
326–4040 during normal business
hours. (TTY and TDD users may call the
Federal relay service toll-free at 1–800–
877–8339 and ask to be connected to
202–326–4040.)
FOR FURTHER INFORMATION CONTACT: Jo
Amato Burns, Attorney, or Catherine B.
Klion, Assistant General Counsel, Office
of the General Counsel, Pension Benefit
Guaranty Corporation, 1200 K Street
NW., Washington, DC 20005–4026, 202–
326–4024. (For TTY and TDD, call 800–
877–8339 and ask to be connected to
202–326–4024.)
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery
Abstract: The information collection
activity will gather qualitative customer
and stakeholder feedback in an efficient,
timely manner, in accordance with the
Administration’s commitment to
DATES:
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improving service delivery. By
qualitative feedback PBGC means
information that provides useful
insights on perceptions and opinions,
but the information requests are not
statistical surveys that yield quantitative
results that generalizable to the
population of interest. This feedback
provides insights into customer or
stakeholder perceptions, experiences
and expectations, provide an early
warning of issues with service, or focus
attention on areas where changes in
PBGC’s communication with the public,
training of staff or in operations might
improve delivery of products or
services. These collections will allow
for ongoing, collaborative and
actionable communications between
PBGC and its customers and
stakeholders. These collections also
allow feedback to contribute directly to
the improvement of program
management.
The solicitation of feedback targets
areas such as: Timeliness,
appropriateness, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses
will be assessed to plan and inform
efforts to improve or maintain the
quality of service offered to the public.
If this information were not collected,
vital feedback from customers and
stakeholders on PBGC’s services would
be unavailable.
PBGC only submits a collection for
approval under this generic clearance if
it meets the following conditions:
• The collections are voluntary;
• The collections are low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government;
• The collections are noncontroversial and do not raise issues of
concern to other Federal agencies;
• Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future;
• Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained;
• Information gathered will be used
only internally for general service
improvement and program management
purposes and is not intended for release
outside of the agency;
• Information gathered will not be
used for the purpose of substantially
informing influential policy decisions;
and
E:\FR\FM\11APN1.SGM
11APN1
tkelley on DSK3SPTVN1PROD with NOTICES
Federal Register / Vol. 79, No. 70 / Friday, April 11, 2014 / Notices
• Information gathered will yield
qualitative information; the collections
will not be designed or expected to
yield statistically reliable results or used
as though the results are generalizable to
the population of interest.
As noted, feedback collected under
this generic clearance does not produce
results generalizable to the population
of interest. This type of generic
clearance for qualitative information
will not be used for quantitative
information collections that are
designed to yield reliably actionable
results, such as monitoring trends over
time or documenting program
performance. Collections with such
objectives require more rigorous designs
that address: The target population to
which generalizations will be made, the
sampling frame, the sample design
(including stratification and clustering),
the precision requirements or power
calculations that justify the proposed
sample size, the expected response rate,
methods for assessing potential nonresponse bias, the protocols for data
collection, and any testing procedures
that were or will be undertaken prior to
fielding the study.
As a general matter, information
collections will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
Current Action: Extension of approval
for a collection of information (OMB
Control Number 1212–0066; expires
June 30, 2014).
Type of Review: Regular.
Affected Public: Individuals and
households, businesses and
organizations, State, Local or Tribal
Government.
Estimated Annual Number of
Respondents: 1180.
Below are projected average annual
estimates for the next three years:
Average Expected Annual Number of
Activities: Three.
Average Number of Respondents per
Activity (varies by activity):
• Usability Testing: 40.
• Focus Group: 90 (nine groups of ten
respondents).
• Customer Satisfaction Survey: 1050.
Frequency of Response: Once per
request.
Annual Responses: 1,180 (based on
one response per respondent).
Average Time per Response (varies by
activity):
• Two hours per response for
Usability Testing and Focus Groups;
• 15 minutes for Customer
Satisfaction Survey.
VerDate Mar<15>2010
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Burden Hours (varies by activity):
• Usability Testing, 80 hours.
• Focus Group, 180 hours.
• Customer Satisfaction Survey, 263
hours.
Total: 523 hours.
An agency may not conduct or sponsor,
and a person is not required to respond
to, a collection of information unless it
displays a currently valid Office of
Management and Budget control
number.
Request for Comments: PBGC is
soliciting public comments to—
• Evaluate whether the collection of
information is necessary for the proper
performance of the functions of the
agency, including whether the
information will have practical utility;
• Evaluate the accuracy of the
agency’s estimate of the burden of the
collection of information, including the
validity of the methodology and
assumptions used;
• Enhance the quality, utility, and
clarity of the information to be
collected; and
• Minimize the burden of the
collection of information on those who
are to respond, including the use of
appropriate automated, electronic,
mechanical, or other technological
collection techniques or other forms of
information technology, e.g., permitting
electronic submission of responses.
Issued in Washington, DC, this 8th day of
April 2014.
Judith Starr,
General Counsel, Pension Benefit Guaranty
Corporation.
[FR Doc. 2014–08234 Filed 4–10–14; 8:45 am]
BILLING CODE 7709–02–P
POSTAL SERVICE
Privacy Act of 1974; System of
Records
Postal ServiceTM.
ACTION: Notice of modification to
existing systems of records.
AGENCY:
The United States Postal
Service® is proposing to modify one
General Privacy Act Systems of Records.
These updates are being made to
facilitate the implementation of a
complex, self-service password and to
account for the collection of additional
data elements including challenge
questions, challenge answers, and
optional email addresses to be used in
the password reset process.
DATES: These revisions will become
effective without further notice on May
12, 2014 unless comments received on
or before that date result in a contrary
determination.
SUMMARY:
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20249
Comments may be mailed
or delivered to the Records Office,
United States Postal Service, 475
L’Enfant Plaza SW., Room 9431,
Washington, DC 20260–1101. Copies of
all written comments will be available
at this address for public inspection and
photocopying between 8 a.m. and 4
p.m., Monday through Friday.
FOR FURTHER INFORMATION CONTACT:
Matthew J. Connolly, Chief Privacy
Officer, Privacy and Records Office,
202–268–8582 or privacy@usps.gov.
SUPPLEMENTARY INFORMATION: This
notice is in accordance with the Privacy
Act requirement that agencies publish
their amended systems of records in the
Federal Register when there is a
revision, change, or addition. The Postal
ServiceTM has reviewed these systems of
records and has determined that this
General Privacy Act System of Records
should be revised to modify categories
of records in the system and purpose(s).
ADDRESSES:
I. Background
Currently, Postal Service employees
use their Postal Service-issued
Employee Identification Number (EIN)
and personal identification number
(PIN) to access data pertaining to them
in postal information systems such as
PostalEASE, LiteBlue and other sites
that they use EINs and PINs to access.
To improve protection of employee
privacy by strengthening the
authentication process for accessing
postal information systems, the Postal
Service intends to implement a new,
complex, self-service password to
replace the existing self-service PIN.
II. Rationale for Changes to USPS
Privacy Act Systems of Records
The system of records 500.000,
Property Management Records, is being
modified to account for the collection of
an employee’s challenge questions,
challenge answers, and optionally,
email addresses. These elements will be
provided by the employee, collected
during the initial establishment of the
password, and will be used to
authenticate the user in any subsequent
requests by the user to reset his or her
password.
III. Description of Changes to Systems
of Records
The Postal Service is modifying one
system of records listed below. Pursuant
to 5 U.S.C. 552a(e)(11), interested
persons are invited to submit written
data, views, or arguments on this
proposal. A report of the proposed
modifications has been sent to Congress
and to the Office of Management and
Budget for their evaluation. The Postal
Service does not expect this amended
E:\FR\FM\11APN1.SGM
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]]>Agencies
[Federal Register Volume 79, Number 70 (Friday, April 11, 2014)]
[Notices]
[Pages 20248-20249]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-08234]
=======================================================================
-----------------------------------------------------------------------
PENSION BENEFIT GUARANTY CORPORATION
Proposed Submission of Information Collection for OMB Review;
Comment Request; Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery
AGENCY: Pension Benefit Guaranty Corporation.
ACTION: Notice of intent to request extension of OMB approval.
-----------------------------------------------------------------------
SUMMARY: Pension Benefit Guaranty Corporation (``PBGC'') intends to
request that the Office of Management and Budget (``OMB'') extend
approval under the Paperwork Reduction Act of 1995 of this collection
of information on qualitative feedback on PBGC's service delivery (OMB
Control Number 1212-0066; expires June 30, 2014). This notice informs
the public of PBGC's intent and solicits comments on the proposed
information collection. This collection of information was developed as
part of a Federal Government-wide effort to streamline the process for
seeking feedback from the public on service delivery.
DATES: Comments should be submitted by June 10, 2014.
ADDRESSES: Comments may be submitted by any of the following methods:
Federal eRulemaking Portal: https://www.regulations.gov.
Follow the Web site instructions for submitting comments.
Email: paperwork.comments@pbgc.gov.
Fax: 202-326-4224.
Mail or Hand Delivery: Office of General Counsel, Pension
Benefit Guaranty Corporation, 1200 K Street NW., Washington, DC 20005-
4026 PBGC will make comments submitted in response to this notice
available on its Web site at www.pbgc.gov.
Copies of the collection of information may be obtained without
charge by writing to the Disclosure Division of the Office of the
General Counsel of PBGC at the above address or by visiting that office
or calling 202-326-4040 during normal business hours. (TTY and TDD
users may call the Federal relay service toll-free at 1-800-877-8339
and ask to be connected to 202-326-4040.)
FOR FURTHER INFORMATION CONTACT: Jo Amato Burns, Attorney, or Catherine
B. Klion, Assistant General Counsel, Office of the General Counsel,
Pension Benefit Guaranty Corporation, 1200 K Street NW., Washington, DC
20005-4026, 202-326-4024. (For TTY and TDD, call 800-877-8339 and ask
to be connected to 202-326-4024.)
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery
Abstract: The information collection activity will gather
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery. By qualitative feedback PBGC means information that
provides useful insights on perceptions and opinions, but the
information requests are not statistical surveys that yield
quantitative results that generalizable to the population of interest.
This feedback provides insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where changes in
PBGC's communication with the public, training of staff or in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between PBGC and its customers and stakeholders. These
collections also allow feedback to contribute directly to the
improvement of program management.
The solicitation of feedback targets areas such as: Timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information were not collected, vital feedback from customers and
stakeholders on PBGC's services would be unavailable.
PBGC only submits a collection for approval under this generic
clearance if it meets the following conditions:
The collections are voluntary;
The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency;
Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
[[Page 20249]]
Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of interest.
As noted, feedback collected under this generic clearance does not
produce results generalizable to the population of interest. This type
of generic clearance for qualitative information will not be used for
quantitative information collections that are designed to yield
reliably actionable results, such as monitoring trends over time or
documenting program performance. Collections with such objectives
require more rigorous designs that address: The target population to
which generalizations will be made, the sampling frame, the sample
design (including stratification and clustering), the precision
requirements or power calculations that justify the proposed sample
size, the expected response rate, methods for assessing potential non-
response bias, the protocols for data collection, and any testing
procedures that were or will be undertaken prior to fielding the study.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
Current Action: Extension of approval for a collection of
information (OMB Control Number 1212-0066; expires June 30, 2014).
Type of Review: Regular.
Affected Public: Individuals and households, businesses and
organizations, State, Local or Tribal Government.
Estimated Annual Number of Respondents: 1180.
Below are projected average annual estimates for the next three
years:
Average Expected Annual Number of Activities: Three.
Average Number of Respondents per Activity (varies by activity):
Usability Testing: 40.
Focus Group: 90 (nine groups of ten respondents).
Customer Satisfaction Survey: 1050.
Frequency of Response: Once per request.
Annual Responses: 1,180 (based on one response per respondent).
Average Time per Response (varies by activity):
Two hours per response for Usability Testing and Focus
Groups;
15 minutes for Customer Satisfaction Survey.
Burden Hours (varies by activity):
Usability Testing, 80 hours.
Focus Group, 180 hours.
Customer Satisfaction Survey, 263 hours.
Total: 523 hours.
An agency may not conduct or sponsor, and a person is not required to
respond to, a collection of information unless it displays a currently
valid Office of Management and Budget control number.
Request for Comments: PBGC is soliciting public comments to--
Evaluate whether the collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
Evaluate the accuracy of the agency's estimate of the
burden of the collection of information, including the validity of the
methodology and assumptions used;
Enhance the quality, utility, and clarity of the
information to be collected; and
Minimize the burden of the collection of information on
those who are to respond, including the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submission of responses.
Issued in Washington, DC, this 8th day of April 2014.
Judith Starr,
General Counsel, Pension Benefit Guaranty Corporation.
[FR Doc. 2014-08234 Filed 4-10-14; 8:45 am]
BILLING CODE 7709-02-P
