Agency Information Collection Activities: Submission for OMB Review; Comment Request; Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys, 11455 [2014-04419]

Download as PDF Federal Register / Vol. 79, No. 40 / Friday, February 28, 2014 / Notices improvements to disaster service that increase customer satisfaction. Affected Public: Individuals and Households. Number of Respondents: 8,976. Number of Responses: 8,976. Estimated Total Annual Burden Hours: 2,698. Estimated Cost: The estimated cost to respondents for traveling to focus groups is estimated to be $8,064.00. Comments Comments may be submitted as indicated in the ADDRESSES caption above. Comments are solicited to (a) evaluate whether the proposed data collection is necessary for the proper performance of the agency, including whether the information shall have practical utility; (b) evaluate the accuracy of the agency’s estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used; (c) enhance the quality, utility, and clarity of the information to be collected; and (d) minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology, e.g., permitting electronic submission of responses. Dated: February 20, 2014. Charlene D. Myrthil, Director, Records Management Division, Mission Support Bureau, Federal Emergency Management Agency, Department of Homeland Security. [FR Doc. 2014–04415 Filed 2–27–14; 8:45 am] BILLING CODE 9111–23–P DEPARTMENT OF HOMELAND SECURITY Federal Emergency Management Agency [Docket ID: FEMA–2013–0053; OMB No. 1660–0036] tkelley on DSK3SPTVN1PROD with NOTICES Agency Information Collection Activities: Submission for OMB Review; Comment Request; Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys Federal Emergency Management Agency, DHS. ACTION: Notice. AGENCY: The Federal Emergency Management Agency (FEMA) will submit the information collection abstracted below to the Office of SUMMARY: VerDate Mar<15>2010 17:47 Feb 27, 2014 Jkt 232001 11455 Management and Budget for review and clearance in accordance with the requirements of the Paperwork Reduction Act of 1995. The submission will describe the nature of the information collection, the categories of respondents, the estimated burden (i.e., the time, effort and resources used by respondents to respond) and cost, and the actual data collection instruments FEMA will use. DATES: Comments must be submitted on or before March 31, 2014. ADDRESSES: Submit written comments on the proposed information collection to the Office of Information and Regulatory Affairs, Office of Management and Budget. Comments should be addressed to the Desk Officer for the Department of Homeland Security, Federal Emergency Management Agency, and sent via electronic mail to oira.submission@ omb.eop.gov or faxed to (202) 395–5806. FOR FURTHER INFORMATION CONTACT: Requests for additional information or copies of the information collection should be made to Director, Records Management Division, 1800 South Bell Street, Arlington, VA 20598–3005, facsimile number (202) 646–3347, or email address FEMA-InformationCollections-Management@dhs.gov. SUPPLEMENTARY INFORMATION: service, measure achievement of strategic planning objectives, and generally gauge and make improvements to disaster service that increase customer satisfaction. Affected Public: Individuals and Households. Estimated Number of Respondents: 66,779. Estimated Total Annual Burden Hours: 9,781. Estimated Cost: The estimated cost to respondents for annual Non-Labor Cost for travel to Focus Groups is based on U.S. General Services Administration (GSA) mileage rate for Privately Owned Vehicles (POV) effective January 1, 2013. The burden estimated cost for traveling is $24,408.00. Collection of Information Title: Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys. Type of information collection: Revision of a currently approved information collection. Form Titles and Numbers: FEMA Form 007–0–7, Disaster Recover Center Survey; FEMA Form 007–0–3, Registration Survey; FEMA Form 007– 0–5, Helpline/Contact Survey; FEMA Form 007–0–6, Casework Survey; FEMA Form 007–0–2, Internet Registration Survey; FEMA Form 007–0–2INT, Internet Registration Survey; FEMA Form 007–0–19, Internet Registration Survey; FEMA Form 007–019INT, Internet Inquire Survey; FEMA Form 007–0–4, Direct Housing Operations Survey-Move In; FEMA Form 007–0–21, Direct Housing Operations SurveyMaintenance; FEMA Form 007–0–22, Direct Housing Operations Survey-Move Out. Abstract: Federal agencies are required to survey their customers to determine the kind and quality of services customers want and their level of satisfaction with those services. FEMA managers use the survey results to measure performance against standards for performance and customer [Docket ID: FEMA–2013–0047; OMB No. 1660–NEW] PO 00000 Frm 00066 Fmt 4703 Sfmt 4703 Dated: February 21, 2014. Charlene D. Myrthil, Director, Records Management Division, Mission Support Bureau, Federal Emergency Management Agency, Department of Homeland Security. [FR Doc. 2014–04419 Filed 2–27–14; 8:45 am] BILLING CODE 9111–23–P DEPARTMENT OF HOMELAND SECURITY Federal Emergency Management Agency Agency Information Collection Activities: Submission for OMB Review; Comment Request; The SalesForce Customer Relationship Management System Webform Allowing an Individual To Submit Correspondence to FEMA Federal Emergency Management Agency, DHS. ACTION: Notice. AGENCY: The Federal Emergency Management Agency (FEMA) will submit the information collection abstracted below to the Office of Management and Budget for review and clearance in accordance with the requirements of the Paperwork Reduction Act of 1995. The submission will describe the nature of the information collection, the categories of respondents, the estimated burden (i.e., the time, effort and resources used by respondents to respond) and cost, and the actual data collection instruments FEMA will use. DATES: Comments must be submitted on or before March 31, 2014. ADDRESSES: Submit written comments on the proposed information collection SUMMARY: E:\FR\FM\28FEN1.SGM 28FEN1

Agencies

[Federal Register Volume 79, Number 40 (Friday, February 28, 2014)]
[Notices]
[Page 11455]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-04419]


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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2013-0053; OMB No. 1660-0036]


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request; Federal Emergency Management Agency Individual 
Assistance Customer Satisfaction Surveys

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice.

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SUMMARY: The Federal Emergency Management Agency (FEMA) will submit the 
information collection abstracted below to the Office of Management and 
Budget for review and clearance in accordance with the requirements of 
the Paperwork Reduction Act of 1995. The submission will describe the 
nature of the information collection, the categories of respondents, 
the estimated burden (i.e., the time, effort and resources used by 
respondents to respond) and cost, and the actual data collection 
instruments FEMA will use.

DATES: Comments must be submitted on or before March 31, 2014.

ADDRESSES: Submit written comments on the proposed information 
collection to the Office of Information and Regulatory Affairs, Office 
of Management and Budget. Comments should be addressed to the Desk 
Officer for the Department of Homeland Security, Federal Emergency 
Management Agency, and sent via electronic mail to 
oira.submission@omb.eop.gov or faxed to (202) 395-5806.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection should be made to Director, 
Records Management Division, 1800 South Bell Street, Arlington, VA 
20598-3005, facsimile number (202) 646-3347, or email address FEMA-Information-Collections-Management@dhs.gov.

SUPPLEMENTARY INFORMATION: 

Collection of Information

    Title: Federal Emergency Management Agency Individual Assistance 
Customer Satisfaction Surveys.
    Type of information collection: Revision of a currently approved 
information collection.
    Form Titles and Numbers: FEMA Form 007-0-7, Disaster Recover Center 
Survey; FEMA Form 007-0-3, Registration Survey; FEMA Form 007-0-5, 
Helpline/Contact Survey; FEMA Form 007-0-6, Casework Survey; FEMA Form 
007-0-2, Internet Registration Survey; FEMA Form 007-0-2INT, Internet 
Registration Survey; FEMA Form 007-0-19, Internet Registration Survey; 
FEMA Form 007-019INT, Internet Inquire Survey; FEMA Form 007-0-4, 
Direct Housing Operations Survey-Move In; FEMA Form 007-0-21, Direct 
Housing Operations Survey-Maintenance; FEMA Form 007-0-22, Direct 
Housing Operations Survey-Move Out.
    Abstract: Federal agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with those services. FEMA managers use the survey 
results to measure performance against standards for performance and 
customer service, measure achievement of strategic planning objectives, 
and generally gauge and make improvements to disaster service that 
increase customer satisfaction.
    Affected Public: Individuals and Households.
    Estimated Number of Respondents: 66,779.
    Estimated Total Annual Burden Hours: 9,781.
    Estimated Cost: The estimated cost to respondents for annual Non-
Labor Cost for travel to Focus Groups is based on U.S. General Services 
Administration (GSA) mileage rate for Privately Owned Vehicles (POV) 
effective January 1, 2013. The burden estimated cost for traveling is 
$24,408.00.

    Dated: February 21, 2014.
Charlene D. Myrthil,
Director, Records Management Division, Mission Support Bureau, Federal 
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2014-04419 Filed 2-27-14; 8:45 am]
BILLING CODE 9111-23-P