Agency Information Collection Activities: Comment Request; Renewal of Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 11500-11501 [2014-04403]

Agencies

• Office of the Comptroller of the Currency
• DEPARTMENT OF THE TREASURY

[Federal Register Volume 79, Number 40 (Friday, February 28, 2014)]
[Notices]
[Pages 11500-11501]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-04403]


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DEPARTMENT OF THE TREASURY

Office of the Comptroller of the Currency


Agency Information Collection Activities: Comment Request; 
Renewal of Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery

AGENCY: Office of the Comptroller of the Currency (OCC), Treasury.

ACTION: Notice and request for comments.

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SUMMARY: The OCC, as part of its continuing effort to reduce paperwork 
and respondent burden, invites the general public and other Federal 
agencies to take this opportunity to comment on a continuing 
information collection, as required by the Paperwork Reduction Act of 
1995 (PRA).
    Under the PRA, Federal agencies are required to publish notice in 
the Federal Register concerning each proposed collection of 
information, including each proposed extension of an existing 
collection of information and to allow 60 days for public comment in 
response to the notice.
    In accordance with the requirements of the PRA, the OCC may not 
conduct or sponsor, and the respondent is not required to respond to, 
an information collection unless it displays a currently valid Office 
of Management and Budget (OMB) control number.
    The OCC is soliciting comment concerning the renewal of its 
information collection titled, ``Generic Clearance for the Collection 
of Qualitative Feedback on Agency Service Delivery.''

DATES: Comments must be submitted on or before April 29, 2014.

ADDRESSES:  Because paper mail in the Washington, DC area and at the 
OCC is subject to delay, commenters are encouraged to submit comments 
by email if possible. Comments may be sent to: Legislative and 
Regulatory Activities Division, Office of the Comptroller of the 
Currency, Attention: 1557-0248, 400 7th Street SW., Suite 3E-218, Mail 
Stop 9W-11, Washington, DC 20219. In addition, comments may be sent by 
fax to (571) 465-4326 or by electronic mail to 
regs.comments@occ.treas.gov. You may personally inspect and photocopy 
comments at the OCC, 400 7th Street SW., Washington, DC 20219. For 
security reasons, the OCC requires that visitors make an appointment to 
inspect comments. You may do so by calling (202) 649-6700. Upon 
arrival, visitors will be required to present valid government-issued 
photo identification and to submit to security screening in order to 
inspect and photocopy comments.
    All comments received, including attachments and other supporting 
materials, are part of the public record and subject to public 
disclosure. Do not enclose any information in your comment or 
supporting materials that you consider confidential or inappropriate 
for public disclosure.

FOR FURTHER INFORMATION CONTACT: You can request additional information 
or a copy of the collection from Johnny Vilela or Mary H. Gottlieb, OCC 
Clearance Officers, (202) 649-5490, Legislative and Regulatory 
Activities Division, Office of the Comptroller of the Currency, 400 7th 
Street SW., Washington, DC 20219.

SUPPLEMENTARY INFORMATION: Under the PRA (44 U.S.C. 3501-3520), Federal 
agencies must obtain approval from the OMB for each collection of 
information they conduct or sponsor. ``Collection of information'' is 
defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c) to include agency 
requests or requirements that members of the public submit reports, 
keep records, or provide information to a third party. Section 
3506(c)(2)(A) of the PRA (44 U.S.C. 3506(c)(2)(A)) requires Federal 
agencies to provide a 60-day notice in the Federal Register concerning 
each proposed collection of information, including each proposed 
extension of an existing collection of information, before submitting 
the collection to OMB for approval. To comply with this requirement, 
the OCC is publishing notice of the proposed collection of information 
set forth in this document.
    The OCC is proposing to extend OMB approval of the following 
information collection:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Control No.: 1557-0248.
    Description: The information collection activity provides a means 
to garner qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Federal government's 
commitment to improving service delivery. Qualitative feedback is 
information that provides useful insights on perceptions and opinions, 
but does not include statistical survey or quantitative results that 
can be attributed to the population of study. This qualitative feedback 
provides insights into customer or stakeholder perceptions, 
experiences, and expectations; provides an early warning of issues with 
service; and/or focuses attention on areas where communication, 
training, or changes in operations might improve delivery of products 
or services. These collections allow for ongoing, collaborative, and 
actionable communications between the OCC, its customers, and 
stakeholders while also directing feedback to improve program 
management.
    The solicitation of feedback targets areas such as timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. The 
information generated through the responses is used to inform and plan 
efforts to improve or maintain the quality of service offered to the 
public. If this information is not collected, the OCC will not have 
access to vital feedback from customers and stakeholders.
    The OCC will submit a collection for approval under this generic 
clearance only if it meets the following conditions:
     The collections are voluntary;

[[Page 11501]]

     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered is intended to be used only 
internally for general service improvement and program management 
purposes and is not intended for release outside of the agency (if 
released, the agency must indicate the qualitative nature of the 
information);
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information, 
meaning that the collections will not be designed or expected to yield 
statistically reliable results or used to reach general conclusions 
about the population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be attributed to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs to identify: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to conducting 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature.
    The OCC used this collection twice in 2013 to obtain feedback from 
vendors following OCC outreach sessions. It allowed OCC business units 
to solicit feedback from participants at outreach events, access the 
participants' experiences, and make adjustments to future outreach 
events. Specifically, it allowed the OCC to generate Congressional 
reports on the ``successes achieved and challenges faced by the agency 
in operating minority and women outreach programs.'' 12 U.S.C. 5452(e).
    Type of Review: Regular review.
    OMB Control No.: 1557-0248.
    Type of Review: Regular review.
    Affected Public: Businesses or other for-profit.
    Burden Estimate:
    Average Expected Annual Number of Activities: 3.
    Average number of Respondents per Activity: 3,000.
    Total Annual Responses: 9,000.
    Frequency of Response: Once per request.
    Average Minutes per Response: 10.
    Total Annual Burden Hours: 1,500.
    Comments submitted in response to this notice will be summarized 
and included in the request for OMB approval. All comments will become 
a matter of public record. Comments are invited on:
    (a) Whether the collection of information is necessary for the 
proper performance of the functions of the OCC, including whether the 
information has practical utility;
    (b) The accuracy of the OCC's estimate of the burden of the 
information collection;
    (c) Ways to enhance the quality, utility, and clarity of the 
information to be collected;
    (d) Ways to minimize the burden of the collection on respondents, 
including through the use of automated collection techniques or other 
forms of information technology; and
    (e) Estimates of capital or start-up costs and costs of operation, 
maintenance, and purchase of services to provide information.

    Dated: February 24, 2014.
Stuart E. Feldstein,
Director, Legislative and Regulatory Activities Division.
[FR Doc. 2014-04403 Filed 2-27-14; 8:45 am]
BILLING CODE 4810-33-P