Notice of Intent To Seek Approval To Renew an Information Collection, 10574 [2014-03912]
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10574
Federal Register / Vol. 79, No. 37 / Tuesday, February 25, 2014 / Notices
NATIONAL SCIENCE FOUNDATION
Notice of Intent To Seek Approval To
Renew an Information Collection
National Science Foundation.
Notice and Request for
Comments.
AGENCY:
ACTION:
The National Science
Foundation (NSF) is announcing plans
to request clearance of this collection. In
accordance with the requirement of
Section 3506(c)(2)(A) of the Paperwork
Reduction Act of 1995 (Pub. L. 104–13),
we are providing opportunity for public
comment on this action. After obtaining
and considering public comment, NSF
will prepare the submission requesting
that OMB approve clearance of this
collection for no longer than three years.
DATES: Written comments on this notice
must be received by April 28, 2014 to
be assured of consideration. Comments
received after that date will be
considered to the extent practicable.
For Additional Information: Contact
Suzanne H. Plimpton, Reports Clearance
Officer, National Science Foundation,
4201 Wilson Boulevard, Suite 1265,
Arlington, Virginia 22230; telephone
(703) 292–7556; or send email to
splimpto@nsf.gov. Individuals who use
a telecommunications device for the
deaf (TDD) may call the Federal
Information Relay Service (FIRS) at 1–
800–877–8339 between 8 a.m. and 8
p.m., Eastern time, Monday through
Friday. You also may obtain a copy of
the data collection instrument and
instructions from Ms. Plimpton.
SUPPLEMENTARY INFORMATION:
Title of Collection: NSF Surveys to
Measure Customer Service Satisfaction.
OMB Number: 3145–0157.
Expiration Date of Approval:
September 30, 2014.
Type of Request: Intent to seek
approval to renew an information
collection.
Abstract:
Proposed Project: On September 11,
1993, President Clinton issued
Executive Order 12862, ‘‘Setting
Customer Service Standards,’’ which
calls for Federal agencies to provide
service that matches or exceeds the best
service available in the private sector.
Section 1(b) of that order requires
agencies to ‘‘survey customers to
determine the kind and quality of
services they want and their level of
satisfaction with existing services.’’ The
National Science Foundation (NSF) has
an ongoing need to collect information
from its customer community (primarily
individuals and organizations engaged
in science and engineering research and
education) about the quality and kind of
emcdonald on DSK67QTVN1PROD with NOTICES
SUMMARY:
VerDate Mar<15>2010
17:58 Feb 24, 2014
Jkt 232001
services it provides and use that
information to help improve agency
operations and services.
Estimate of Burden: The burden on
the public will change according to the
needs of each individual customer
satisfaction survey; however, each
survey is estimated to take
approximately 30 minutes per response.
Respondents: Will vary among
individuals or households; business or
other for-profit; not-for-profit
institutions; farms; federal government;
state, local or tribal governments
Estimated Number of Responses per
Survey: This will vary by survey.
Comments: Comments are invited on
(a) whether the proposed collection of
information is necessary for the proper
performance of the functions of the
Agency, including whether the
information shall have practical utility;
(b) the accuracy of the Agency’s
estimate of the burden of the proposed
collection of information; (c) ways to
enhance the quality, utility, and clarity
of the information on respondents,
including through the use of automated
collection techniques or other forms of
information technology; and (d) ways to
minimize the burden of the collection of
information on those who are to
respond, including through the use of
appropriate automated, electronic,
mechanical, or other technological
collection techniques or other forms of
information technology.
Dated: February 19, 2014.
Suzanne H. Plimpton,
Reports Clearance Officer, National Science
Foundation.
[FR Doc. 2014–03912 Filed 2–24–14; 8:45 am]
BILLING CODE 7555–01–P
NATIONAL SCIENCE FOUNDATION
Agency Information Collection
Activities: Proposed Collection;
Comment Request; Generic Clearance
for the Collection of Qualitative
Feedback on Agency Service Delivery
National Science Foundation.
30-Day notice of submission of
information collection approval from
the Office of Management and Budget
and request for comments.
AGENCY:
ACTION:
As part of a Federal
Government-wide effort to streamline
the process to seek feedback from the
public on service delivery, the National
Science Foundation has submitted a
Generic Information Collection Request
(Generic ICR): ‘‘Generic Clearance for
the Collection of Qualitative Feedback
on Agency Service Delivery’’ to OMB for
approval under the Paperwork
SUMMARY:
PO 00000
Frm 00109
Fmt 4703
Sfmt 4703
Reduction Act (PRA) (44 U.S.C. 3501 et.
seq.).
DATES: Comments must be submitted
March 27, 2014.
ADDRESSES: Written comments may be
submitted to the Office of Information
and Regulatory Affairs of OMB,
Attention: Desk Officer for National
Science Foundation, 725 17th Street
NW., Room 10235, Washington, DC
20503, and to Suzanne H. Plimpton,
Reports Clearance Officer, National
Science Foundation, 4201 Wilson
Boulevard, Suite 1265, Arlington,
Virginia 22230 or send email to
splimpto@nsf.gov. Individuals who use
a telecommunications device for the
deaf (TDD) may call the Federal
Information Relay Service (FIRS) at 1–
800–877–8339, which is accessible 24
hours a day, 7 days a week, 365 days a
year (including federal holidays).
FOR FURTHER INFORMATION CONTACT: To
request additional information, please
contact Suzanne H. Plimpton, Reports
Clearance Officer, National Science
Foundation, 4201 Wilson Boulevard,
Suite 1265, Arlington, Virginia 22230 or
send email to splimpto@nsf.gov.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery.
Abstract: The information collection
activity will garner qualitative customer
and stakeholder feedback in an efficient,
timely manner, in accordance with the
Administration’s commitment to
improving service delivery. By
qualitative feedback we mean
information that provides useful
insights on perceptions and opinions,
but are not statistical surveys that yield
quantitative results that can be
generalized to the population of study.
This feedback will provide insights into
customer or stakeholder perceptions,
experiences and expectations, provide
an early warning of issues with service,
or focus attention on areas where
communication, training or changes in
operations might improve delivery of
products or services. These collections
will allow for ongoing, collaborative and
actionable communications between the
Agency and its customers and
stakeholders. It will also allow feedback
to contribute directly to the
improvement of program management.
Feedback collected under this generic
clearance will provide useful
information, but it will not yield data
that can be generalized to the overall
population. This type of generic
clearance for qualitative information
will not be used for quantitative
information collections that are
designed to yield reliably actionable
E:\FR\FM\25FEN1.SGM
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]]>Agencies
[Federal Register Volume 79, Number 37 (Tuesday, February 25, 2014)]
[Notices]
[Page 10574]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-03912]
[[Page 10574]]
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NATIONAL SCIENCE FOUNDATION
Notice of Intent To Seek Approval To Renew an Information
Collection
AGENCY: National Science Foundation.
ACTION: Notice and Request for Comments.
-----------------------------------------------------------------------
SUMMARY: The National Science Foundation (NSF) is announcing plans to
request clearance of this collection. In accordance with the
requirement of Section 3506(c)(2)(A) of the Paperwork Reduction Act of
1995 (Pub. L. 104-13), we are providing opportunity for public comment
on this action. After obtaining and considering public comment, NSF
will prepare the submission requesting that OMB approve clearance of
this collection for no longer than three years.
DATES: Written comments on this notice must be received by April 28,
2014 to be assured of consideration. Comments received after that date
will be considered to the extent practicable.
For Additional Information: Contact Suzanne H. Plimpton, Reports
Clearance Officer, National Science Foundation, 4201 Wilson Boulevard,
Suite 1265, Arlington, Virginia 22230; telephone (703) 292-7556; or
send email to splimpto@nsf.gov. Individuals who use a
telecommunications device for the deaf (TDD) may call the Federal
Information Relay Service (FIRS) at 1-800-877-8339 between 8 a.m. and 8
p.m., Eastern time, Monday through Friday. You also may obtain a copy
of the data collection instrument and instructions from Ms. Plimpton.
SUPPLEMENTARY INFORMATION:
Title of Collection: NSF Surveys to Measure Customer Service
Satisfaction.
OMB Number: 3145-0157.
Expiration Date of Approval: September 30, 2014.
Type of Request: Intent to seek approval to renew an information
collection.
Abstract:
Proposed Project: On September 11, 1993, President Clinton issued
Executive Order 12862, ``Setting Customer Service Standards,'' which
calls for Federal agencies to provide service that matches or exceeds
the best service available in the private sector. Section 1(b) of that
order requires agencies to ``survey customers to determine the kind and
quality of services they want and their level of satisfaction with
existing services.'' The National Science Foundation (NSF) has an
ongoing need to collect information from its customer community
(primarily individuals and organizations engaged in science and
engineering research and education) about the quality and kind of
services it provides and use that information to help improve agency
operations and services.
Estimate of Burden: The burden on the public will change according
to the needs of each individual customer satisfaction survey; however,
each survey is estimated to take approximately 30 minutes per response.
Respondents: Will vary among individuals or households; business or
other for-profit; not-for-profit institutions; farms; federal
government; state, local or tribal governments
Estimated Number of Responses per Survey: This will vary by survey.
Comments: Comments are invited on (a) whether the proposed
collection of information is necessary for the proper performance of
the functions of the Agency, including whether the information shall
have practical utility; (b) the accuracy of the Agency's estimate of
the burden of the proposed collection of information; (c) ways to
enhance the quality, utility, and clarity of the information on
respondents, including through the use of automated collection
techniques or other forms of information technology; and (d) ways to
minimize the burden of the collection of information on those who are
to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology.
Dated: February 19, 2014.
Suzanne H. Plimpton,
Reports Clearance Officer, National Science Foundation.
[FR Doc. 2014-03912 Filed 2-24-14; 8:45 am]
BILLING CODE 7555-01-P
