Proposed Information Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 9159 [2014-03378]

Agencies

• DEPARTMENT OF COMMERCE

[Federal Register Volume 79, Number 32 (Tuesday, February 18, 2014)]
[Notices]
[Page 9159]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-03378]


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DEPARTMENT OF COMMERCE


Proposed Information Collection; Comment Request; Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery

AGENCY: Office of the Secretary, Office of the Chief Information 
Officer, Commerce.

ACTION: Notice.

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SUMMARY: The Department of Commerce, as part of its continuing effort 
to reduce paperwork and respondent burden, invites the general public 
and other Federal agencies to take this opportunity to comment on 
proposed and/or continuing information collections, as required by the 
Paperwork Reduction Act of 1995.

DATES: Comments must be submitted April 21, 2014.

ADDRESSES: Written comments may be submitted to Jennifer Jessup, 
Departmental Paperwork Clearance Officer, Department of Commerce, Room 
6616, 14th and Constitution Avenue NW., Washington, DC 20230 (or via 
the Internet at JJessup@doc.gov).

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection instrument and instructions should 
be directed to Glenna Mickelson at gmickelson@doc.gov or on (202) 482-
5190.

SUPPLEMENTARY INFORMATION:

I. Abstract

    Executive Order 12862 directs Federal agencies to provide service 
to the public that matches or exceeds the best service available in the 
private sector. In order to work continuously to ensure that the 
Department of Commerce (DOC) programs are effective and meet our 
customers' needs we use a generic clearance process to collect 
qualitative feedback on our service delivery. This collection of 
information is necessary to enable DOC to garner customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
our commitment to improving service delivery. The information collected 
from our customers and stakeholders will help ensure that users have an 
effective, efficient, and satisfying experience with the programs. This 
feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between DOC and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance.
    This request is an extension of the `generic fast-track' process 
offered to all government agencies by OMB in 2010. Fast-track means 
each request receives approval five days after submission, if no issues 
are brought to DOC's attention by OMB within the five days. Since 2011, 
DOC has successfully submitted 68 generic requests to OMB.

II. Method of Collection

    The primary method of collection will be the Internet 
(electronically), paper format, email, fax, interviews, etc.

III. Data

    OMB Control Number: 0690-0030.
    Form Number (s): Not Applicable.
    Type of Review: Regular submission (extension of a currently 
approved collection).
    Affected Public: Individuals or Households, Businesses or for-
profit organizations, State, Local or Tribal Government, etc.
    Estimated Number of Respondents: 244,710.
    Estimated Time per Response: 5 to 30 minutes for surveys; 1 to 2 
hours for focus groups; 30 minutes to 1 hour for interviews.
    Estimated Total of Burden Hours: 631, 334.
    Estimated Total Cost to Public: $0.
    Frequency of Requests: One-time.

IV. Request for Comments

    Comments are invited on: (a) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden 
(including hours and cost of the proposed collection of information; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology.
    Comments submitted in response to this notice sill be summarized 
and/or included in the request for OMB approval of this information 
collection; they also will become a matter of public record.

    Dated: February 11, 2014.
Gwellnar Banks,
Management Analyst, Office of the Chief Information Officer.
[FR Doc. 2014-03378 Filed 2-14-14; 8:45 am]
BILLING CODE 3510-17-P