Agency Information Collection (Board of Veterans' Appeals, Veterans Information Office, Voice of the Veteran Call Center Survey) Activities Under OMB Review, 3274-3275 [2014-00896]

Download as PDF 3274 Federal Register / Vol. 79, No. 12 / Friday, January 17, 2014 / Notices Estimated Number of Respondents: 96 Dated: January 13, 2014. By direction of the Secretary. Crystal Rennie, VA Clearance Officer, U.S. Department of Veterans Affairs. [FR Doc. 2014–00774 Filed 1–16–14; 8:45 am] BILLING CODE 8320–01–P DEPARTMENT OF VETERANS AFFAIRS [OMB Control No. 2900–NEW] Agency Information Collection (Board of Veterans’ Appeals Voice of the Veteran Appellant Surveys) Activities Under OMB Review Board of Veterans’ Appeals, Department of Veterans Affairs. ACTION: Notice. AGENCY: In compliance with the Paperwork Reduction Act (PRA) of 1995 (44 U.S.C. 3501–3521), this notice announces that the Board of Veterans’ Appeals (BVA), Department of Veterans Affairs, will submit the collection of information abstracted below to the Office of Management and Budget (OMB) for review and comment. The PRA submission describes the nature of the information collection and its expected cost and burden and includes the actual data collection instrument. DATES: Comments must be submitted on or before February 18, 2014. ADDRESSES: Submit written comments on the collection of information through www.Regulations.gov or to Office of Information and Regulatory Affairs, Office of Management and Budget, Attn: VA Desk Officer; 725 17th St. NW., Washington, DC 20503 or sent through electronic mail to oira_submission@ omb.eop.gov. Please refer to ‘‘OMB Control No. 2900–NEW (Board of Veterans’ Appeals Voice of the Veteran Appellant Surveys)’’ in any correspondence. SUMMARY: emcdonald on DSK67QTVN1PROD with NOTICES FOR FURTHER INFORMATION CONTACT: Crystal Rennie, Enterprise Records Service (005R1B), Department of Veterans Affairs, 810 Vermont Avenue NW., Washington, DC 20420, (202) 632– 7492 or email crystal.rennie@va.gov. Please refer to ‘‘OMB Control No. 2900– NEW (Board of Veterans’ Appeals Voice of the Veteran Appellant Surveys).’’ SUPPLEMENTARY INFORMATION: Title: Board of Veterans’ Appeals Voice of the Veteran Appellant Surveys. OMB Control Number: 2900–NEW, Board of Veterans’ Appeals Voice of the Veteran Appellant Surveys. Type of Review: New collection. VerDate Mar<15>2010 17:00 Jan 16, 2014 Jkt 232001 Abstract: Currently, the Board collects customer satisfaction on a very limited basis. Surveys are distributed after the hearing is conducted relying on respondents to mail in the postcard. The survey card only measures the appellant’s satisfaction with the hearing process and response rates are low. The Board will benefit from obtaining direct feedback from Veterans regarding their experience with the Board with either the hearing or non-hearing experience. Specifically, the Veterans’ feedback will provide the Board three key benefits: (1) Identify what is most important to Veterans in determining their satisfaction with both the hearing and non-hearing process; (2) determine what to do to improve experience; and (3) serve to guide training and/or operational activities aimed at enhancing the quality of service provided to Veterans. An agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number. The Federal Register Notice with a 60-day comment period soliciting comments on this collection of information was published on September 6, 2013, at pages 54956– 54957. Affected Public: Individuals or households. Estimated Annual Burden: 1,571. Estimated Average Burden per Respondent: 6.4 minutes. Frequency of Response: Annually. Estimated Number of Respondents: 14,727. Dated: January 14, 2014. By direction of the Secretary. Crystal Rennie, VA Clearance Officer, Department of Veterans Affairs. [FR Doc. 2014–00895 Filed 1–16–14; 8:45 am] BILLING CODE 8320–01–P DEPARTMENT OF VETERANS AFFAIRS [OMB Control No. 2900—NEW] Agency Information Collection (Board of Veterans’ Appeals, Veterans Information Office, Voice of the Veteran Call Center Survey) Activities Under OMB Review Board of Veterans’ Appeals, Department of Veterans Affairs. ACTION: Notice. AGENCY: In compliance with the Paperwork Reduction Act (PRA) of 1995 (44 U.S.C. 3501–3521), this notice announces that the Board of Veterans’ SUMMARY: PO 00000 Frm 00112 Fmt 4703 Sfmt 4703 Appeals (BVA), Department of Veterans Affairs, will submit the collection of information abstracted below to the Office of Management and Budget (OMB) for review and comment. The PRA submission describes the nature of the information collection and its expected cost and burden and includes the actual data collection instrument. DATES: Comments must be submitted on or before February 18, 2014. ADDRESSES: Submit written comments on the collection of information through www.Regulations.gov or to Office of Information and Regulatory Affairs, Office of Management and Budget, Attn: VA Desk Officer; 725 17th St. NW., Washington, DC 20503 or sent through electronic mail to oira_submission@ omb.eop.gov. Please refer to ‘‘OMB Control No. 2900–NEW (Board of Veterans’ Appeals, Veterans Information Office, Voice of the Veteran Call Center Survey)’’ in any correspondence. FOR FURTHER INFORMATION CONTACT: Crystal Rennie, Enterprise Records Service (005R1B), Department of Veterans Affairs, 810 Vermont Avenue NW., Washington, DC 20420, (202) 632– 7492 or email crystal.rennie@va.gov. Please refer to ‘‘OMB Control No. 2900– NEW (Board of Veterans’ Appeals, Veterans Information Office, Voice of the Veteran Call Center Survey).’’ SUPPLEMENTARY INFORMATION: Title: Board of Veterans’ Appeals, Veterans Information Office, Voice of the Veteran Call Center Survey. OMB Control Number: 2900–NEW, (Board of Veterans’ Appeals, Veterans Information Office, Voice of the Veteran Call Center Survey). Type of Review: New collection. Abstract: Currently, the Board collects customer satisfaction on a very limited basis. Survey cards are distributed to the appellant if a hearing is conducted and the Board relies on respondents to mail in the postcard. The survey card only measures the appellant’s satisfaction with the hearing process and response rates are low. The Board will benefit from obtaining direct feedback from its Veterans and appellants regarding their recent VIO Call Center experience. Specifically, the Veterans’ feedback will provide the Board three key benefits: (1) Identify what is most important to its Veterans and appellants in determining their satisfaction with their VIO Call Center experience; (2) determine what to do to improve the call center experience; and (3) serve to guide training and/or operational activities aimed at enhancing the quality of service provide to its Veterans. An agency may not conduct or sponsor, and a person is not required to E:\FR\FM\17JAN1.SGM 17JAN1 Federal Register / Vol. 79, No. 12 / Friday, January 17, 2014 / Notices respond to a collection of information unless it displays a currently valid OMB control number. The Federal Register Notice with a 60-day comment period soliciting comments on this collection of information was published on September 6, 2013, at pages 54957– 54958. Affected Public: Individuals or households. Estimated Annual Burden: 500. Estimated Average Burden per Respondent: 6 minutes. Frequency of Response: Annually. Estimated Number of Respondents: 5,000. Dated: January 14, 2014. By direction of the Secretary. Crystal Rennie, VA Clearance Officer, Department of Veterans Affairs. [FR Doc. 2014–00896 Filed 1–16–14; 8:45 am] BILLING CODE 8320–01–P DEPARTMENT OF VETERANS AFFAIRS [OMB Control No. 2900–0080] Proposed Information Collection (Funeral Arrangements Form for Disposition of Remains of the Deceased) Activity: Comment Request Veterans Health Administration, Department of Veterans Affairs. ACTION: Notice. AGENCY: The Veterans Health Administration (VHA) is announcing an opportunity for public comment on the proposed collection of certain information by the agency. Under the Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, including each proposed extension of a currently approved collection, and allow 60 days for public comment in response to the notice. This notice solicits comments on information needed to identify areas for improvement in clinical training programs. DATES: Written comments and recommendations on the proposed collection of information should be received on or before March 18, 2014. ADDRESSES: Submit written comments on the collection of information through the Federal Docket Management System (FDMS) at www.Regulations.gov; or to Audrey Revere, Office of Regulatory and Administrative Affairs, Veterans Health Administration (10B4), Department of Veterans Affairs, 810 Vermont Avenue emcdonald on DSK67QTVN1PROD with NOTICES SUMMARY: VerDate Mar<15>2010 17:00 Jan 16, 2014 Jkt 232001 NW., Washington, DC 20420 or email: Audrey.revere@va.gov. Please refer to ‘‘OMB Control No. 2900–0080’’ in any correspondence. During the comment period, comments may be viewed online through FDMS. FOR FURTHER INFORMATION CONTACT: Audrey Revere at (202) 461–5694. SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Pub. L. 104–13; 44 U.S.C. 3501–3521), Federal agencies must obtain approval from OMB for each collection of information they conduct or sponsor. This request for comment is being made pursuant to Section 3506(c)(2)(A) of the PRA. With respect to the following collection of information, VHA invites comments on: (1) Whether the proposed collection of information is necessary for the proper performance of VHA’s functions, including whether the information will have practical utility; (2) the accuracy of VHA’s estimate of the burden of the proposed collection of information; (3) ways to enhance the quality, utility, and clarity of the information to be collected; and (4) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or the use of other forms of information technology. Title: Funeral Arrangements Form for Disposition of Remains of the Deceased, VA Form 10–2065. OMB Control Number: 2900–0080. Type of Review: Extension of a currently approved collection. Abstracts: VA Form 10–2065 is completed by VA personnel during an interview with relatives of the deceased, and to identify the funeral home to which the remains are to be released. The form is also used as a control document when VA is requested to arrange for the transportation of the deceased from the place of death to the place of burial, and/or when burial is requested in a National Cemetery. Affected Public: Business or other forprofit. Estimated Total Annual Burden: 3,072 hours. Estimated Average Burden per Respondent: 10 minutes. Frequency of Response: Annually. Estimated Number of Respondents: 22,213. Dated: January 13, 2014. By direction of the Secretary. Crystal Rennie, VA Clearance Officer, U.S. Department of Veterans Affairs. [FR Doc. 2014–00759 Filed 1–16–14; 8:45 am] BILLING CODE 8320–01–P PO 00000 Frm 00113 Fmt 4703 Sfmt 4703 3275 DEPARTMENT OF VETERANS AFFAIRS [OMB Control No. 2900–0776 (DBQs— Group 2)] Proposed Information Collection (Disability Benefits Questionnaires— Group 2) Activity: Comment Request Veterans Benefits Administration, Department of Veterans Affairs. ACTION: Notice. AGENCY: The Veterans Benefits Administration (VBA), Department of Veterans Affairs (VA), is announcing an opportunity for public comment on the proposed collection of certain information by the agency. Under the Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, including each proposed extension without change of a currently approved collection and allow 60 days for public comment in response to the notice. This notice solicits comments for information needed to obtain medical evidence to adjudicate a claim for disability benefits. DATES: Written comments and recommendations on the proposed collection of information should be received on or before March 18, 2014. ADDRESSES: Submit written comments on the collection of information through Federal Docket Management System (FDMS) at www.Regulations.gov or to Nancy J. Kessinger, Veterans Benefits Administration (20M33), Department of Veterans Affairs, 810 Vermont Avenue NW., Washington, DC 20420 or email to nancy.kessinger@va.gov. Please refer to ‘‘OMB Control No. 2900–0776 (DBQs— Group 2)’’ in any correspondence. During the comment period, comments may be viewed online through FDMS. FOR FURTHER INFORMATION CONTACT: Nancy J. Kessinger at (202) 632–8924 or FAX (202) 632–8925. SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Pub. L. 104–13; 44 U.S.C. 3501–3521), Federal agencies must obtain approval from the Office of Management and Budget (OMB) for each collection of information they conduct or sponsor. This request for comment is being made pursuant to Section 3506(c)(2)(A) of the PRA. With respect to the following collection of information, VBA invites comments on: (1) Whether the proposed collection of information is necessary for the proper performance of VBA’s functions, including whether the information will have practical utility; SUMMARY: E:\FR\FM\17JAN1.SGM 17JAN1

Agencies

[Federal Register Volume 79, Number 12 (Friday, January 17, 2014)]
[Notices]
[Pages 3274-3275]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-00896]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900--NEW]


Agency Information Collection (Board of Veterans' Appeals, 
Veterans Information Office, Voice of the Veteran Call Center Survey) 
Activities Under OMB Review

AGENCY: Board of Veterans' Appeals, Department of Veterans Affairs.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995 
(44 U.S.C. 3501-3521), this notice announces that the Board of 
Veterans' Appeals (BVA), Department of Veterans Affairs, will submit 
the collection of information abstracted below to the Office of 
Management and Budget (OMB) for review and comment. The PRA submission 
describes the nature of the information collection and its expected 
cost and burden and includes the actual data collection instrument.

DATES: Comments must be submitted on or before February 18, 2014.

ADDRESSES: Submit written comments on the collection of information 
through www.Regulations.gov or to Office of Information and Regulatory 
Affairs, Office of Management and Budget, Attn: VA Desk Officer; 725 
17th St. NW., Washington, DC 20503 or sent through electronic mail to 
oira_submission@omb.eop.gov. Please refer to ``OMB Control No. 2900-
NEW (Board of Veterans' Appeals, Veterans Information Office, Voice of 
the Veteran Call Center Survey)'' in any correspondence.

FOR FURTHER INFORMATION CONTACT: Crystal Rennie, Enterprise Records 
Service (005R1B), Department of Veterans Affairs, 810 Vermont Avenue 
NW., Washington, DC 20420, (202) 632-7492 or email 
crystal.rennie@va.gov. Please refer to ``OMB Control No. 2900-NEW 
(Board of Veterans' Appeals, Veterans Information Office, Voice of the 
Veteran Call Center Survey).''

SUPPLEMENTARY INFORMATION:
    Title: Board of Veterans' Appeals, Veterans Information Office, 
Voice of the Veteran Call Center Survey.
    OMB Control Number: 2900-NEW, (Board of Veterans' Appeals, Veterans 
Information Office, Voice of the Veteran Call Center Survey).
    Type of Review: New collection.
    Abstract: Currently, the Board collects customer satisfaction on a 
very limited basis. Survey cards are distributed to the appellant if a 
hearing is conducted and the Board relies on respondents to mail in the 
postcard. The survey card only measures the appellant's satisfaction 
with the hearing process and response rates are low. The Board will 
benefit from obtaining direct feedback from its Veterans and appellants 
regarding their recent VIO Call Center experience. Specifically, the 
Veterans' feedback will provide the Board three key benefits: (1) 
Identify what is most important to its Veterans and appellants in 
determining their satisfaction with their VIO Call Center experience; 
(2) determine what to do to improve the call center experience; and (3) 
serve to guide training and/or operational activities aimed at 
enhancing the quality of service provide to its Veterans.
    An agency may not conduct or sponsor, and a person is not required 
to

[[Page 3275]]

respond to a collection of information unless it displays a currently 
valid OMB control number. The Federal Register Notice with a 60-day 
comment period soliciting comments on this collection of information 
was published on September 6, 2013, at pages 54957-54958.
    Affected Public: Individuals or households.
    Estimated Annual Burden: 500.
    Estimated Average Burden per Respondent: 6 minutes.
    Frequency of Response: Annually.
    Estimated Number of Respondents: 5,000.

    Dated: January 14, 2014.

    By direction of the Secretary.
Crystal Rennie,
VA Clearance Officer, Department of Veterans Affairs.
[FR Doc. 2014-00896 Filed 1-16-14; 8:45 am]
BILLING CODE 8320-01-P