Agency Information Collection Activities: Proposed Collection; Comment Request, Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys, 77478-77479 [2013-30507]

Download as PDF tkelley on DSK3SPTVN1PROD with NOTICES 77478 Federal Register / Vol. 78, No. 246 / Monday, December 23, 2013 / Notices lead federal agencies under NEPA for this project. The Coast Guard was a cooperating agency under NEPA and adopted the bridge related portions of the FHWA/FTA FEIS and issued a ROD on September 27, 2013. The actions by the co-lead Federal agencies, and the laws under which such actions were taken, are described in the FHWA/FTA FEIS published in the Federal Register on September 23, 2011, FR Doc. # 2011– 24504, page 59125, and in the FHWA/ FTA ROD issued on December 7, 2011. The FHWA/FTA Notice of Limitation on Claims was published in the Federal Register on January 5, 2012, FR Doc. # 2011–33784, pages 531–532, by the FHWA and FTA regarding environmental actions taken by those agencies. This notice applies to the Coast Guard’s decisions as of the issuance date of this notice and all laws under which such actions were taken, including but not limited to: 1. General: General Bridge Act of 1946 (33 U.S.C. 525–533); National Environmental Policy Act (42 U.S.C. 4321–4347); Federal-Aid Highway Act (23 U.S.C. 109); the Federal transit statutes (49 U.S.C. Chapter 53). 2. Air: Clean Air Act, as amended (42 U.S.C. 7401–7671(q)). 3. Land: Section 4(f) of the Department of Transportation Act of 1966 (49 U.S.C. 303); Landscaping and Scenic Enhancement (Wildflowers) (23 U.S.C. 319). 4. Wildlife: Endangered Species Act (16 U.S.C. 1531–1544); Anadromous Fish Conservation Act (16 U.S.C. 757(a)–757(f)); Fish and Wildlife Coordination Act (16 U.S.C. 661– 667(e)); Magnuson-Stevenson Fishery Conservation and Management Act of 1976, as amended (16 U.S.C. 1801 et seq.); Migratory Bird Treaty Act (16 U.S.C. 703–712). 5. Historic and Cultural Resources: Section 106 of the National Historic Preservation Act of 1966, as amended (16 U.S.C. 470f); Archaeological Resources Protection Act of 1977 (16 U.S.C. 470aa–470mm); Archaeological and Historic Preservation Act (16 U.S.C. 469–469c–2); Native American Grave Protection and Repatriation Act (25 U.S.C. 3001–3013). 6. Social and Economic: Civil Rights Act of 1964 (42 U.S.C. 2000(d)– 2000(d)(1)); American Indian Religious Freedom Act (42 U.S.C. 1996); Farmland Protection Policy Act (7 U.S.C. 4201– 4209); the Uniform Relocation Assistance and Real Property Acquisition Policies Act of 1970, as amended (42 U.S.C. 61). 7. Wetlands and Water Resources: Sections 319, 401, and 404 of the Clean VerDate Mar<15>2010 19:13 Dec 20, 2013 Jkt 232001 Water Act, 33 U.S.C. 1251–1377; Coastal Zone Management Act (16 U.S.C. 1451– 1465); Land and Water Conservation Fund (16 U.S.C. 4601–4–4601–11); Safe Drinking Water Act (42 U.S.C. 300f et seq.); Rivers and Harbors Act of 1899 (33 U.S.C. 401–406); TEA–21 Wetlands Mitigation (23 U.S.C. 103(b)(6)(m), 133(b)(11)); Flood Disaster Protection Act (42 U.S.C. 4001–4129). 8. Executive Orders: E.O. 11990 Protection of Wetlands; E.O. 11988 Floodplain Management; E.O. 12898, Federal Actions to Address Environmental Justice in Minority Populations and Low Income Populations; E.O. 11593 Protection and Enhancement of Cultural Resources; E.O. 13007 Indian Sacred Sites; E.O. 13287 Preserve America; E.O. 13175 Consultation and Coordination with Indian Tribal Governments; E.O. 11514 Protection and Enhancement of Environmental Quality; E.O. 13112 Invasive Species. (Catalog of Federal Domestic Assistance Program Number 20.205, Highway Planning and Construction. The regulations implementing Executive Order 12372 regarding intergovernmental consultation on Federal programs and activities apply to this program.) Nothing in this notice creates a cause of action under these executive orders. Dated: December 17, 2013. Brian L. Dunn, Chief, Office of Bridge Programs, U.S. Coast Guard. [FR Doc. 2013–30380 Filed 12–20–13; 8:45 am] BILLING CODE 9110–04–P accordance with the Paperwork Reduction Act of 1995, this notice seeks comments concerning the collection of Individual Assistance customer satisfaction survey responses and information for assessment and improvement of the delivery of disaster assistance to individuals and households. Comments must be submitted on or before February 21, 2014. ADDRESSES: To avoid duplicate submissions to the docket, please use only one of the following means to submit comments: (1) Online. Submit comments at www.regulations.gov under Docket ID FEMA–2013–0053. Follow the instructions for submitting comments. (2) Mail. Submit written comments to Docket Manager, Office of Chief Counsel, DHS/FEMA, 500 C Street SW., Room 8NE, Washington, DC 20472– 3100. (3) Facsimile. Submit comments to (703) 483–2999. All submissions received must include the agency name and Docket ID. Regardless of the method used for submitting comments or material, all submissions will be posted, without change, to the Federal eRulemaking Portal at http://www.regulations.gov, and will include any personal information you provide. Therefore, submitting this information makes it public. You may wish to read the Privacy Act notice that is available via the link in the footer of www.regulations.gov. DATES: FOR FURTHER INFORMATION CONTACT: DEPARTMENT OF HOMELAND SECURITY Federal Emergency Management Agency [Docket ID: FEMA–2013–0053; OMB No. 1660–0036] Agency Information Collection Activities: Proposed Collection; Comment Request, Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys Federal Emergency Management Agency, DHS. ACTION: Notice. AGENCY: The Federal Emergency Management Agency, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on a revision of a currently approved information collection. In SUMMARY: PO 00000 Frm 00062 Fmt 4703 Sfmt 4703 Maggie Billing, Program Analyst, Customer Satisfaction Analysis Section of the National Processing Service Center Division, Recovery Directorate, (940) 891–8709. You may contact the Records Management Division for copies of the proposed collection of information at facsimile number (202) 646–3347 or email address: FEMAInformation-Collections-Management@ dhs.gov. This collection is in accordance with Executive Orders 12862 and 13571 requiring all Federal agencies to survey customers to determine the kind and quality of services they want and their level of satisfaction with existing services. The Government Performance and Results Act (GPRA) requires Federal agencies to set missions and goals and to measure agency performance against them. The GPRA Modernization Act of 2010 requires quarterly performance assessments of government programs for the purposes of assessing agency SUPPLEMENTARY INFORMATION: E:\FR\FM\23DEN1.SGM 23DEN1 Federal Register / Vol. 78, No. 246 / Monday, December 23, 2013 / Notices performance and improvement. The Federal Emergency Management Agency fulfills these requirements by collecting customer satisfaction program information through surveys of individuals and households who are disaster survivors. tkelley on DSK3SPTVN1PROD with NOTICES Collection of Information Title: Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys. Type of Information Collection: Revision of a currently approved information collection. FEMA Forms: FEMA Form 007–0–7, Disaster Recover Center Survey; FEMA Form 007–0–3, Registration Survey; FEMA Form 007–0–5, Helpline/Contact Survey; FEMA Form 007–0–6, Casework Survey; FEMA Form 007–0–2, Internet Registration Survey; FEMA Form 007– 0–2INT, Internet Registration Survey; FEMA Form 007–0–19, Internet Registration Survey; FEMA Form 007– 019INT, Internet Inquire Survey; FEMA Form 007–0–4, Direct Housing Operations Survey-Move In; FEMA Form 007–0–21, Direct Housing Operations Survey-Maintenance; FEMA Form 007–0–22, Direct Housing Operations Survey-Move Out. Abstract: Federal agencies are required to survey their customers to determine the kind and quality of services customers want and their level of satisfaction with those services. FEMA managers use the survey results to measure performance against standards for performance and customer service, to measure achievement of strategic planning objectives, and to gauge and make improvements to disaster service that increase customer satisfaction. Affected Public: Individuals and Households. Number of Respondents: 66,779. Number of Responses: 66,779. Estimated Total Annual Burden Hours: 9,781. Estimated Cost: The estimated cost to respondents for traveling is estimated to be $24,408.00. Comments Comments may be submitted as indicated in the ADDRESSES caption above. Comments are solicited to (a) Evaluate whether the proposed data collection is necessary for the proper performance of the agency, including whether the information shall have practical utility; (b) evaluate the accuracy of the agency’s estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used; (c) enhance the quality, utility, and VerDate Mar<15>2010 18:12 Dec 20, 2013 Jkt 232001 clarity of the information to be collected; and (d) minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology, e.g., permitting electronic submission of responses. Dated: December 11, 2013. Charlene D. Myrthil, Director, Records Management Division, Mission Support Bureau, Federal Emergency Management Agency, Department of Homeland Security. [FR Doc. 2013–30507 Filed 12–20–13; 8:45 am] BILLING CODE 9111–23–P DEPARTMENT OF HOMELAND SECURITY Federal Emergency Management Agency [Docket ID: FEMA–2013–0055; OMB No. 1660–0016] Agency Information Collection Activities: Proposed Collection; Comment Request; Revision to National Flood Insurance Program Maps: Application Forms and Instructions for LOMRs and CLOMRs Federal Emergency Management Agency, DHS. ACTION: Notice. AGENCY: The Federal Emergency Management Agency, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on a revision of a currently approved information collection. In accordance with the Paperwork Reduction Act of 1995, this notice seeks comments concerning information required by FEMA to revise National Flood Insurance Program Maps. DATES: Comments must be submitted on or before February 21, 2014. ADDRESSES: To avoid duplicate submissions to the docket, please use only one of the following means to submit comments: (1) Online. Submit comments at http://www.regulations.gov under Docket ID FEMA–2013–0055. Follow the instructions for submitting comments. (2) Mail. Submit written comments to Docket Manager, Office of Chief Counsel, DHS/FEMA, 500 C Street, SW., Room 8NE, Washington, DC 20472– 3100. SUMMARY: PO 00000 Frm 00063 Fmt 4703 Sfmt 4703 77479 All submissions received must include the agency name and Docket ID. Regardless of the method used for submitting comments or material, all submissions will be posted, without change, to the Federal eRulemaking Portal at http://www.regulations.gov, and will include any personal information you provide. Therefore, submitting this information makes it public. You may wish to read the Privacy Act notice that is available via the link in the footer of http:// www.regulations.gov. FOR FURTHER INFORMATION CONTACT: Stuart Rooney, Program Specialist, Federal Insurance and Mitigation Administration, DHS/FEMA, 202–646– 1643. You may contact the Records Management Division for copies of the proposed collection of information at facsimile number (202) 646–3347 or email address: FEMA-InformationCollections-Management@dhs.gov. SUPPLEMENTARY INFORMATION: The National Flood Insurance Program (NFIP) is authorized by the National Flood Insurance Act of 1968, as amended, 42 U.S.C. 4001 et seq. The Federal Emergency Management Agency (FEMA) administers the National Flood Insurance Program (NFIP) and maintains the maps that depict flood hazard information. In 44 CFR 65.3, communities are required to submit technical information concerning flood hazards and plans to avoid potential flood hazards when physical changes occur. In 44 CFR 65.4, communities are provided the right to submit technical information when inconsistencies on maps are identified. In order to revise the Base (l-percent annual chance) Flood Elevations (BFEs), Special Flood Hazard Areas (SFHAs), and floodways presented on the NFIP maps, a community must submit scientific or technical data demonstrating the need for a revision. The NFIP regulations cited in 44 CFR Part 65 outline the data that must be submitted for these requests. This collection serves to provide a standard format for the general information requirements outlined in the NFIP regulations, and helps establish an organized package of the data needed to revise NFIP maps. Collection of Information Title: Revision to National Flood Insurance Program Maps: Application Forms and Instructions for LOMRs and CLOMRs. Type of Information Collection: Revision of a currently approved information collection. FEMA Forms: FEMA Form 086–0–27, Overview and Concurrence form; FEMA E:\FR\FM\23DEN1.SGM 23DEN1

Agencies

[Federal Register Volume 78, Number 246 (Monday, December 23, 2013)]
[Notices]
[Pages 77478-77479]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2013-30507]


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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2013-0053; OMB No. 1660-0036]


Agency Information Collection Activities: Proposed Collection; 
Comment Request, Federal Emergency Management Agency Individual 
Assistance Customer Satisfaction Surveys

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: The Federal Emergency Management Agency, as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public and other Federal agencies to take this opportunity 
to comment on a revision of a currently approved information 
collection. In accordance with the Paperwork Reduction Act of 1995, 
this notice seeks comments concerning the collection of Individual 
Assistance customer satisfaction survey responses and information for 
assessment and improvement of the delivery of disaster assistance to 
individuals and households.

DATES: Comments must be submitted on or before February 21, 2014.

ADDRESSES: To avoid duplicate submissions to the docket, please use 
only one of the following means to submit comments:
    (1) Online. Submit comments at www.regulations.gov under Docket ID 
FEMA-2013-0053. Follow the instructions for submitting comments.
    (2) Mail. Submit written comments to Docket Manager, Office of 
Chief Counsel, DHS/FEMA, 500 C Street SW., Room 8NE, Washington, DC 
20472-3100.
    (3) Facsimile. Submit comments to (703) 483-2999.
    All submissions received must include the agency name and Docket 
ID. Regardless of the method used for submitting comments or material, 
all submissions will be posted, without change, to the Federal 
eRulemaking Portal at http://www.regulations.gov, and will include any 
personal information you provide. Therefore, submitting this 
information makes it public. You may wish to read the Privacy Act 
notice that is available via the link in the footer of 
www.regulations.gov.

FOR FURTHER INFORMATION CONTACT: Maggie Billing, Program Analyst, 
Customer Satisfaction Analysis Section of the National Processing 
Service Center Division, Recovery Directorate, (940) 891-8709. You may 
contact the Records Management Division for copies of the proposed 
collection of information at facsimile number (202) 646-3347 or email 
address: FEMA-Information-Collections-Management@dhs.gov.

SUPPLEMENTARY INFORMATION: This collection is in accordance with 
Executive Orders 12862 and 13571 requiring all Federal agencies to 
survey customers to determine the kind and quality of services they 
want and their level of satisfaction with existing services. The 
Government Performance and Results Act (GPRA) requires Federal agencies 
to set missions and goals and to measure agency performance against 
them. The GPRA Modernization Act of 2010 requires quarterly performance 
assessments of government programs for the purposes of assessing agency

[[Page 77479]]

performance and improvement. The Federal Emergency Management Agency 
fulfills these requirements by collecting customer satisfaction program 
information through surveys of individuals and households who are 
disaster survivors.

Collection of Information

    Title: Federal Emergency Management Agency Individual Assistance 
Customer Satisfaction Surveys.
    Type of Information Collection: Revision of a currently approved 
information collection.
    FEMA Forms: FEMA Form 007-0-7, Disaster Recover Center Survey; FEMA 
Form 007-0-3, Registration Survey; FEMA Form 007-0-5, Helpline/Contact 
Survey; FEMA Form 007-0-6, Casework Survey; FEMA Form 007-0-2, Internet 
Registration Survey; FEMA Form 007-0-2INT, Internet Registration 
Survey; FEMA Form 007-0-19, Internet Registration Survey; FEMA Form 
007-019INT, Internet Inquire Survey; FEMA Form 007-0-4, Direct Housing 
Operations Survey-Move In; FEMA Form 007-0-21, Direct Housing 
Operations Survey-Maintenance; FEMA Form 007-0-22, Direct Housing 
Operations Survey-Move Out.
    Abstract: Federal agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with those services. FEMA managers use the survey 
results to measure performance against standards for performance and 
customer service, to measure achievement of strategic planning 
objectives, and to gauge and make improvements to disaster service that 
increase customer satisfaction.
    Affected Public: Individuals and Households.
    Number of Respondents: 66,779.
    Number of Responses: 66,779.
    Estimated Total Annual Burden Hours: 9,781.
    Estimated Cost: The estimated cost to respondents for traveling is 
estimated to be $24,408.00.

Comments

    Comments may be submitted as indicated in the ADDRESSES caption 
above. Comments are solicited to (a) Evaluate whether the proposed data 
collection is necessary for the proper performance of the agency, 
including whether the information shall have practical utility; (b) 
evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) enhance the quality, utility, and 
clarity of the information to be collected; and (d) minimize the burden 
of the collection of information on those who are to respond, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.

    Dated: December 11, 2013.
Charlene D. Myrthil,
Director, Records Management Division, Mission Support Bureau, Federal 
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2013-30507 Filed 12-20-13; 8:45 am]
BILLING CODE 9111-23-P