Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 76849-76851 [2013-30258]

Download as PDF Federal Register / Vol. 78, No. 244 / Thursday, December 19, 2013 / Notices Dated: November 6, 2013. Michelle Trout, Program Analyst, Office of Federal Advisory Committee Policy. DEPARTMENT OF HEALTH AND HUMAN SERVICES [FR Doc. 2013–30203 Filed 12–18–13; 8:45 am] National Heart, Lung, and Blood Institute; Notice of Closed Meeting BILLING CODE 4140–01–P DEPARTMENT OF HEALTH AND HUMAN SERVICES National Institutes of Health National Institute of Diabetes and Digestive and Kidney and Diseases; Notice of Closed Meeting emcdonald on DSK67QTVN1PROD with NOTICES Pursuant to section 10(d) of the Federal Advisory Committee Act, as amended (5 U.S.C. App.), notice is hereby given of the following meeting. The meeting will be closed to the public in accordance with the provisions set forth in sections 552b(c)(4) and 552b(c)(6), Title 5 U.S.C., as amended. The grant applications and the discussions could disclose confidential trade secrets or commercial property such as patentable material, and personal information concerning individuals associated with the grant applications, the disclosure of which would constitute a clearly unwarranted invasion of personal privacy. Name of Committee: National Institute of Diabetes and Digestive and Kidney Diseases Special Emphasis Panel; RFA–DK–13–008 USRDS Special Study Centers (U01). Date: December 19, 2013. Time: 1 p.m. to 5:30 p.m. Agenda: To review and evaluate grant applications. Place: National Institutes of Health, Two Democracy Plaza, 6707 Democracy Boulevard, Bethesda, MD 20892, (Telephone Conference Call). Contact Person: Ann A Jerkins, Ph.D., Scientific Review Officer, Review Branch, DEA, NIDDK, National Institutes of Health, Room 759, 6707 Democracy Boulevard, Bethesda, MD 20892–5452, 301–594–2242, jerkinsa@niddk.nih.gov. (Catalogue of Federal Domestic Assistance Program Nos. 93.847, Diabetes, Endocrinology and Metabolic Research; 93.848, Digestive Diseases and Nutrition Research; 93.849, Kidney Diseases, Urology and Hematology Research, National Institutes of Health, HHS) National Institutes of Health Name of Committee: National Heart, Lung, and Blood Institute Special Emphasis Panel; SBIR Phase II Contract Review—Powering Ventricular Assist Devices. Date: January 14, 2014. Time: 1:00 p.m. to 4:00 p.m. Agenda: To review and evaluate contract proposals. Place: National Institutes of Health, Room 7184, 6701 Rockledge Drive Bethesda, MD 20892, (Telephone Conference Call). Contact Person: YingYing Li-Smerin, Ph.D., MD Scientific Review Officer, Office of Scientific Review/DERA National Heart, Lung, and Blood Institute, 6701 Rockledge Drive, Room 7184, Bethesda, MD 20892– 7924, 301–435–0276, lismerin@nhlbi.nih.gov. (Catalogue of Federal Domestic Assistance Program Nos. 93.233, National Center for Sleep Disorders Research; 93.837, Heart and Vascular Diseases Research; 93.838, Lung Diseases Research; 93.839, Blood Diseases and Resources Research, National Institutes of Health, HHS) Dated: December 13, 2013. Michelle Trout, Program Analyst, Office of Federal Advisory Committee Policy. [FR Doc. 2013–30127 Filed 12–18–13; 8:45 am] BILLING CODE 4140–01–P DEPARTMENT OF HOMELAND SECURITY [Docket No. DHS–2013–0032] [FR Doc. 2013–30197 Filed 12–16–13; 4:15 pm] Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery BILLING CODE 4140–01–P AGENCY: Dated: November 6, 2013. David Clary, Program Analyst, Office of Federal Advisory Committee Policy. VerDate Mar<15>2010 16:41 Dec 18, 2013 National Protection and Programs Directorate, DHS. Jkt 232001 PO 00000 Frm 00040 Fmt 4703 Sfmt 4703 60-day notice and request for comments; New Information Collection Request: 1670–NEW. ACTION: As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, the Department of Homeland Security (DHS), National Protection and Programs Directorate (NPPD), Office of the Chief Information Office (OCIO) has submitted a Generic Information Collection Request (ICR): ‘‘Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery’’ to the Office of Management and Budget (OMB) for review and clearance in accordance with the Paperwork Reduction Act (PRA) of 1995 (Pub. L. 104–13, 44 U.S.C. Chapter 35). DATES: Comments are encouraged and will be accepted until February 18, 2014. This process is conducted in accordance with 5 CFR 1320.1. ADDRESSES: Written comments and questions about this Generic Information Collection Request should be forwarded to DHS/NPPD/OCIO, 245 Murray Lane, Mail Stop 0380, Arlington, VA 20598–0380. Emailed requests should go to Evette MaynardNoel, NPPD’s PRA Coordinator at nppdprac@hq.dhs.gov. Written comments should reach the contact person listed no later than February 18, 2014. Comments must be identified by ‘‘DHS– 2013–0032’’ and may be submitted by one of the following methods: • Federal eRulemaking Portal: http:// www.regulations.gov. • Email: Include the docket number in the subject line of the message. Instructions: All submissions received must include the words ‘‘Department of Homeland Security’’ and the docket number for this action. Comments received will be posted without alteration at http://www.regulations.gov, including any personal information provided. Comments submitted in response to this notice may be made available to the public through relevant Web sites. For this reason, please do not include in your comments information of a confidential nature, such as sensitive personal information or proprietary information. If you send an email comment, your email address will be automatically captured and included as part of the comment that is placed in the public docket and made available on the Internet. Please note that responses to this public comment request containing any routine notice about the confidentiality of the communication will be treated as public comments that may be made available to the public SUMMARY: Pursuant to section 10(d) of the Federal Advisory Committee Act, as amended (5 U.S.C. App.), notice is hereby given of the following meeting. The meeting will be closed to the public in accordance with the provisions set forth in sections 552b(c)(4) and 552b(c)(6), Title 5 U.S.C., as amended. The contract proposals and the discussions could disclose confidential trade secrets or commercial property such as patentable material, and personal information concerning individuals associated with the contract proposals, the disclosure of which would constitute a clearly unwarranted invasion of personal privacy. 76849 E:\FR\FM\19DEN1.SGM 19DEN1 emcdonald on DSK67QTVN1PROD with NOTICES 76850 Federal Register / Vol. 78, No. 244 / Thursday, December 19, 2013 / Notices notwithstanding the inclusion of the routine notice. SUPPLEMENTARY INFORMATION: The proposed information collection activity provides a means to garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration’s commitment to improving service delivery. NPPD is planning to submit this collection to OMB for approval. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between NPPD and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. The solicitation of feedback will target areas such as: timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the quality of service offered to the public. If this information is not collected, vital feedback from customers and stakeholders on the Directorate’s services will be unavailable. NPPD will only submit a collection for approval under this generic clearance if it meets the following conditions: 1. The collections are voluntary; 2. The collections are low-burden for respondents (based on considerations of total burden hours, total number of respondents, or burden-hours per respondent) and are low-cost for both the respondents and the Federal Government; 3. The collections are noncontroversial and do not raise issues of concern to other Federal agencies; 4. Any collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future; 5. Personally identifiable information (PII) is collected only to the extent necessary and is not retained; 6. Information gathered is intended to be used only internally for general VerDate Mar<15>2010 16:41 Dec 18, 2013 Jkt 232001 service improvement and program management purposes and is not intended for release outside of the NPPD (if released, NPPD must indicate the qualitative nature of the information); 7. Information gathered will not be used for the purpose of substantially informing influential policy decisions; and 8. Information gathered will yield qualitative information; the collections will not be designed or expected to yield statistically reliable results or used as though the results are generalizable to the population of study. Feedback collected under this generic clearance will provide useful information, but it will not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data uses require more rigorous designs that address: the target population to which generalizations will be made, the sampling frame, the sample design (including stratification and clustering), the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential nonresponse bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior fielding the study. Depending on the degree of influence the results are likely to have, such collections may still be eligible for submission for other generic mechanisms that are designed to yield quantitative results. As a general matter, information collections will not result in any new system of records containing personal information and will not ask questions of a sensitive nature, such as sexual behavior and attitudes, religious beliefs, and other matters that are commonly considered private. Comments are invited on: 1. Whether the collection of information is necessary for the proper performance of the functions of NPPD, including whether the information shall have practical utility; 2. The accuracy of the NPPD estimate of the burden of the collection of information; 3. Ways to enhance the quality, utility, and clarity of the information to be collected; 4. Ways to minimize the burden of the collection of information on respondents, including through the use PO 00000 Frm 00041 Fmt 4703 Sfmt 4703 of automated collection techniques or other forms of information technology; and 5. Estimates of capital or start-up costs and costs of operation, maintenance, and purchase of services to provide information. Burden means the total time, effort, or financial resources expended by persons to generate, maintain, retain, disclose or provide information to or for a Federal agency. This includes the time needed to review instructions; to develop, acquire, install and utilize technology and systems for the purpose of collecting, validating and verifying information, processing and maintaining information, and disclosing and providing information; to train personnel and to be able to respond to a collection of information, to search data sources, to complete and review the collection of information; and to transmit or otherwise disclose the information. OMB is particularly interested in comments that: 1. Evaluate whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; 2. Evaluate the accuracy of the agency’s estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used; 3. Enhance the quality, utility, and clarity of the information to be collected; and 4. Minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology, e.g., permitting electronic submissions of responses. NPPD may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number. Analysis Agency: Department of Homeland Security, National Protection and Programs Directorate, Office of the Chief Information Officer. Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. OMB Number: 1 670–NEW. Frequency of Response: On occasion. Affected Public: Individuals and Households, Businesses and E:\FR\FM\19DEN1.SGM 19DEN1 Federal Register / Vol. 78, No. 244 / Thursday, December 19, 2013 / Notices Organizations, State, Local or Tribal Government. Number of Respondents: 14080. This estimate is based on a review of past behavior of NPPD with an average of 15 activities expected annual with an average of 939 respondents per activity. Estimated Time per Respondent: 34 minutes. Total Burden Hours: 7920.3 annual burden hours. Total Burden Cost (capital/startup): $0. Total Burden Costs (operating/ maintain): $0. Dated: December 12, 2013. Scott Libby, Deputy Chief Information Officer, National Protection and Programs Directorate, Department of Homeland Security. [FR Doc. 2013–30258 Filed 12–18–13; 8:45 am] BILLING CODE 9110–9P–P DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection Agency Information Collection Activities: BP Regulations Pertaining to Customs Brokers U.S. Customs and Border Protection (CBP), Department of Homeland Security. ACTION: 60-day notice and request for comments; extension of an existing collection of information: 1651–0034. AGENCY: As part of its continuing effort to reduce paperwork and respondent burden, CBP invites the general public and other Federal agencies to comment on an information collection requirement concerning the CBP Regulations Pertaining to Customs Brokers (19 CFR Part 111). This request for comment is being made pursuant to the Paperwork Reduction Act of 1995 (Pub. L. 104–13; 44 U.S.C. 3507). DATES: Written comments should be received on or before February 18, 2014, to be assured of consideration. ADDRESS: Direct all written comments to U.S. Customs and Border Protection, Attn: Tracey Denning, Regulations and Rulings, Office of International Trade, 90 K Street NE., 10th Floor, Washington, DC 20229–1177. FOR FURTHER INFORMATION CONTACT: Requests for additional information should be directed to Tracey Denning, U.S. Customs and Border Protection, Regulations and Rulings, Office of International Trade, 90 K Street NE., 10th Floor, Washington, DC 20229– 1177, at 202–325–0265. emcdonald on DSK67QTVN1PROD with NOTICES SUMMARY: VerDate Mar<15>2010 16:41 Dec 18, 2013 Jkt 232001 CBP invites the general public and other Federal agencies to comment on proposed and/or continuing information collections pursuant to the Paperwork Reduction Act of 1995 (Pub. L. 104–13; 44 U.S.C. 3507). The comments should address: (a) Whether the collection of information is necessary for the proper performance of the functions of the agency, including whether the information shall have practical utility; (b) the accuracy of the agency’s estimates of the burden of the collection of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; (d) ways to minimize the burden including the use of automated collection techniques or the use of other forms of information technology; and (e) the annual costs burden to respondents or record keepers from the collection of information (a total capital/startup costs and operations and maintenance costs). The comments that are submitted will be summarized and included in the CBP request for Office of Management and Budget (OMB) approval. All comments will become a matter of public record. In this document CBP is soliciting comments concerning the following information collection: Title: CBP Regulations Pertaining to Customs Brokers (19 CFR Part 111). OMB Number: 1651–0034. Form Numbers: CBP Forms 3124 and 3124E. Abstract: The information contained in Part 111 of the CBP regulations governs the licensing and conduct of customs brokers. Specifically, an individual who wishes to take the broker exam must complete CBP Form 3124E, ‘‘Application for Customs Broker License Exam,’’ or to apply for a broker license, CBP Form 3124, ‘‘Application for Customs Broker License.’’ The procedures to request a local or national broker permit can be found in 19 CFR 111.19, and a triennial report is required under 19 CFR 111.30. This information collected from customs brokers is provided for by 19 U.S.C. 1641. CBP Forms 3124 and 3124E may be found at http://www.cbp.gov/xp/cgov/toolbox/ forms/. Further information about the customs broker exam and how to apply for it may be found at http:// www.cbp.gov/xp/cgov/trade/trade_ programs/broker/broker_exam/. Current Actions: This submission is being made to extend the expiration date with no change to the burden hours or to this collection of information. Type of Review: Extension (without change). Affected Public: Businesses, Individuals. SUPPLEMENTARY INFORMATION: PO 00000 Frm 00042 Fmt 4703 Sfmt 4703 76851 CBP Form 3124E, ‘‘Application for Customs Broker License Exam’’ Estimated Number of Respondents: 2,300. Total Number of Estimated Annual Responses: 2,300. Estimated Time per Response: 1 hour. Estimated Total Annual Burden Hours: 2,300. Estimated Total Annual Cost to the Public: $460,000. CBP Form 3124, ‘‘Application for Customs Broker License’’ Estimated Number of Respondents: 300. Total Number of Estimated Annual Responses: 300. Estimated Time per Response: 1 hour. Estimated Total Annual Burden Hours: 300. Estimated Total Annual Cost to the Public: $6,000. Triennial Report (19 CFR 111.30) Estimated Number of Respondents: 3,833. Total Number of Estimated Annual Responses: 3,833. Estimated Time per Response: .5 hours. Estimated Total Annual Burden Hours: 1,917. Estimated Total Annual Cost to the Public: $383,300. National Broker Permit Application (19 CFR 111.19) Estimated Number of Respondents: 500. Total Number of Estimated Annual Responses: 500. Estimated Time per Response: 1 hour. Estimated Total Annual Burden Hours: 500. Estimated Total Annual Cost to the Public: $112,500. Dated: December 16, 2013. Tracey Denning, Agency Clearance Officer, U.S. Customs and Border Protection. [FR Doc. 2013–30220 Filed 12–18–13; 8:45 am] BILLING CODE 9111–14–P DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection Agency Information Collection Activities: Haitian Hemispheric Opportunity Through Partnership Encouragement Act of 2006 U.S. Customs and Border Protection (CBP), Department of Homeland Security. AGENCY: E:\FR\FM\19DEN1.SGM 19DEN1

Agencies

[Federal Register Volume 78, Number 244 (Thursday, December 19, 2013)]
[Notices]
[Pages 76849-76851]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2013-30258]


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DEPARTMENT OF HOMELAND SECURITY

[Docket No. DHS-2013-0032]


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: National Protection and Programs Directorate, DHS.

ACTION: 60-day notice and request for comments; New Information 
Collection Request: 1670-NEW.

-----------------------------------------------------------------------

SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, the 
Department of Homeland Security (DHS), National Protection and Programs 
Directorate (NPPD), Office of the Chief Information Office (OCIO) has 
submitted a Generic Information Collection Request (ICR): ``Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery'' to the Office of Management and Budget (OMB) for review and 
clearance in accordance with the Paperwork Reduction Act (PRA) of 1995 
(Pub. L. 104-13, 44 U.S.C. Chapter 35).

DATES: Comments are encouraged and will be accepted until February 18, 
2014. This process is conducted in accordance with 5 CFR 1320.1.

ADDRESSES: Written comments and questions about this Generic 
Information Collection Request should be forwarded to DHS/NPPD/OCIO, 
245 Murray Lane, Mail Stop 0380, Arlington, VA 20598-0380. Emailed 
requests should go to Evette Maynard-Noel, NPPD's PRA Coordinator at 
nppd-prac@hq.dhs.gov. Written comments should reach the contact person 
listed no later than February 18, 2014. Comments must be identified by 
``DHS-2013-0032'' and may be submitted by one of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov.
     Email: Include the docket number in the subject line of 
the message.
    Instructions: All submissions received must include the words 
``Department of Homeland Security'' and the docket number for this 
action. Comments received will be posted without alteration at http://www.regulations.gov, including any personal information provided.
    Comments submitted in response to this notice may be made available 
to the public through relevant Web sites. For this reason, please do 
not include in your comments information of a confidential nature, such 
as sensitive personal information or proprietary information. If you 
send an email comment, your email address will be automatically 
captured and included as part of the comment that is placed in the 
public docket and made available on the Internet. Please note that 
responses to this public comment request containing any routine notice 
about the confidentiality of the communication will be treated as 
public comments that may be made available to the public

[[Page 76850]]

notwithstanding the inclusion of the routine notice.

SUPPLEMENTARY INFORMATION: The proposed information collection activity 
provides a means to garner qualitative customer and stakeholder 
feedback in an efficient, timely manner, in accordance with the 
Administration's commitment to improving service delivery. NPPD is 
planning to submit this collection to OMB for approval.
    By qualitative feedback we mean information that provides useful 
insights on perceptions and opinions, but are not statistical surveys 
that yield quantitative results that can be generalized to the 
population of study. This feedback will provide insights into customer 
or stakeholder perceptions, experiences and expectations, provide an 
early warning of issues with service, or focus attention on areas where 
communication, training or changes in operations might improve delivery 
of products or services. These collections will allow for ongoing, 
collaborative and actionable communications between NPPD and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management.
    The solicitation of feedback will target areas such as: timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Directorate's services will be unavailable.
    NPPD will only submit a collection for approval under this generic 
clearance if it meets the following conditions:
    1. The collections are voluntary;
    2. The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
    3. The collections are non-controversial and do not raise issues of 
concern to other Federal agencies;
    4. Any collection is targeted to the solicitation of opinions from 
respondents who have experience with the program or may have experience 
with the program in the near future;
    5. Personally identifiable information (PII) is collected only to 
the extent necessary and is not retained;
    6. Information gathered is intended to be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the NPPD (if released, NPPD must 
indicate the qualitative nature of the information);
    7. Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
    8. Information gathered will yield qualitative information; the 
collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.

Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    As a general matter, information collections will not result in any 
new system of records containing personal information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    Comments are invited on:
    1. Whether the collection of information is necessary for the 
proper performance of the functions of NPPD, including whether the 
information shall have practical utility;
    2. The accuracy of the NPPD estimate of the burden of the 
collection of information;
    3. Ways to enhance the quality, utility, and clarity of the 
information to be collected;
    4. Ways to minimize the burden of the collection of information on 
respondents, including through the use of automated collection 
techniques or other forms of information technology; and
    5. Estimates of capital or start-up costs and costs of operation, 
maintenance, and purchase of services to provide information.

Burden means the total time, effort, or financial resources expended by 
persons to generate, maintain, retain, disclose or provide information 
to or for a Federal agency. This includes the time needed to review 
instructions; to develop, acquire, install and utilize technology and 
systems for the purpose of collecting, validating and verifying 
information, processing and maintaining information, and disclosing and 
providing information; to train personnel and to be able to respond to 
a collection of information, to search data sources, to complete and 
review the collection of information; and to transmit or otherwise 
disclose the information.
    OMB is particularly interested in comments that:
    1. Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    2. Evaluate the accuracy of the agency's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    3. Enhance the quality, utility, and clarity of the information to 
be collected; and
    4. Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submissions of responses.

NPPD may not conduct or sponsor, and a person is not required to 
respond to, a collection of information unless it displays a currently 
valid OMB control number.

Analysis

    Agency: Department of Homeland Security, National Protection and 
Programs Directorate, Office of the Chief Information Officer.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Number: 1 670-NEW.
    Frequency of Response: On occasion.
    Affected Public: Individuals and Households, Businesses and

[[Page 76851]]

Organizations, State, Local or Tribal Government.
    Number of Respondents: 14080. This estimate is based on a review of 
past behavior of NPPD with an average of 15 activities expected annual 
with an average of 939 respondents per activity.
    Estimated Time per Respondent: 34 minutes.
    Total Burden Hours: 7920.3 annual burden hours.
    Total Burden Cost (capital/startup): $0.
    Total Burden Costs (operating/maintain): $0.

    Dated: December 12, 2013.
Scott Libby,
Deputy Chief Information Officer, National Protection and Programs 
Directorate, Department of Homeland Security.
[FR Doc. 2013-30258 Filed 12-18-13; 8:45 am]
BILLING CODE 9110-9P-P