Proposed Information Collection; Comment Request; Generic Clearance for Customer Satisfaction Research, 69643-69644 [2013-27696]

Agencies

• Census Bureau
• DEPARTMENT OF COMMERCE

[Federal Register Volume 78, Number 224 (Wednesday, November 20, 2013)]
[Notices]
[Pages 69643-69644]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2013-27696]


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DEPARTMENT OF COMMERCE

Census Bureau


Proposed Information Collection; Comment Request; Generic 
Clearance for Customer Satisfaction Research

AGENCY: U.S. Census Bureau, Commerce.

ACTION: Notice.

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SUMMARY: The Department of Commerce, as part of its continuing effort 
to reduce paperwork and respondent burden, invites the general public 
and other Federal agencies to take this opportunity to comment on 
proposed and/or continuing information collections, as required by the 
Paperwork Reduction Act of 1995, Public Law 104-13 (44 U.S.C. 
3506(c)(2)(A)).

DATES: To ensure consideration, written comments must be submitted on 
or before December 31, 2013.

ADDRESSES: Direct all written comments to Jennifer Jessup, Departmental 
Paperwork Clearance Officer, Department of Commerce, Room 6616, 14th 
and Constitution Avenue NW., Washington, DC 20230 (or via the Internet 
at jjessup@doc.gov).

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection instrument(s) and instructions 
should be directed to Rebecca E. Vilky, 301-763-2162, U.S. Census 
Bureau, HQ-8H172F, Washington, DC 20233-0500 (or via email at 
rebecca.e.vilky@census.gov).

SUPPLEMENTARY INFORMATION:

I. Abstract

    The Census Bureau is requesting an extension of the generic 
clearance to conduct customer satisfaction research which may be in the 
form of mailed or electronic questionnaires and/or focus groups, 
telephone interviews, or web-based interviews.
    The Census Bureau has ranked a customer-focused environment as one 
of its most important strategic planning objectives. The Census Bureau 
routinely needs to collect and analyze customer feedback about its 
products and services to better align them to its customers' needs and 
preferences. Several programs, products, and distribution channels have 
been designed and/or redesigned based on feedback from its various 
customer satisfaction research efforts.
    Each research design is reviewed for content, utility, and user-
friendliness by a variety of appropriate staff (including

[[Page 69644]]

research design and subject-matter specialists). The concept and design 
are tested by internal staff and a select sample of respondents to 
confirm its appropriateness, user-friendliness, and to estimate burden 
(including hours and cost) of the proposed collection of information. 
Collection techniques are discussed and included in the research, 
concept, and design discussion to define the most time-, cost-efficient 
and accurate collection media.
    The clearance operates in the following manner: a block of burden 
hours is reserved at the beginning of the clearance period. The 
particular activities that will be conducted under the clearance are 
not specified in advance because they would not be known at the 
beginning of the clearance period. The Census Bureau provides detailed 
information to the Office of Management and Budget (OMB) about the 
specific activities a minimum of two weeks prior to the planned start 
date of the collection. OMB provides any comments it may have prior to 
the start date of the planned activity. At the end of each year, a 
report is submitted to OMB that summarizes the number of hours used as 
well as the nature and results of the activities completed under the 
clearance.

II. Method of Collection

    This research may be in the form of mailed or electronic 
questionnaires and/or focus groups, telephone or web-based interviews.

III. Data

    OMB Control Number: 0607-0760.
    Form Number: Various.
    Type of Review: Regular submission.
    Affected Public: Individuals or households, State or local 
governments, farms, business or other for-profit organizations, federal 
agencies or employees, and not-for-profit institutions.
    Estimated Number of Respondents: 30,000.
    Estimated Time per Response: 10 minutes.
    Estimated Total Annual Burden Hours: 5,000.
    Estimated Total Annual Cost: There is no cost to respondents, 
except for their time to answer the questions.
    Respondents Obligation: Voluntary.
    Legal Authority: Executive Order 12862.

IV. Request for Comments

    Comments are invited on: (a) whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden 
(including hours and cost) of the proposed collection of information; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology.
    Comments submitted in response to this notice will be summarized 
and/or included in the request for OMB approval of this information 
collection; they also will become a matter of public record.

    Dated: November 14, 2013.
Glenna Mickelson,
Management Analyst, Office of the Chief Information Officer.
[FR Doc. 2013-27696 Filed 11-19-13; 8:45 am]
BILLING CODE 3510-07-P