Agency Information Collection (Veterans Benefits Administration (VBA) Voice of the Veteran (VOV) Line of Business Tracking Study); Activity Under OMB Review, 59769-59771 [2013-23564]
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Federal Register / Vol. 78, No. 188 / Friday, September 27, 2013 / Notices
Regulation Project Number: CO–88–
90 (TD 8530).
Abstract: This regulation provides
guidance on determining the value of a
loss corporation following an ownership
change to which section 382(1)(6) of the
Internal Revenue Code applies. Under
Code sections 382 and 383, the value of
the loss corporation, together with
certain other factors, determines the rate
at which certain pre-change tax
attributes may be used to offset postchange income and tax liability.
Current Actions: There is no change to
this existing regulation.
Type of Review: Extension of a
currently approved collection.
Affected Public: Business or other forprofit organizations.
Estimated Number of Respondents:
3,250.
Estimated Time per Respondent: 15
minuites.
Estimated Total Annual Burden
Hours: 813.
The following paragraph applies to all
of the collections of information covered
by this notice:
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless the collection of information
displays a valid OMB control number.
Books or records relating to a collection
of information must be retained as long
as their contents may become material
in the administration of any internal
revenue law. Generally, tax returns and
tax return information are confidential,
as required by 26 U.S.C. 6103.
Request for Comments: Comments
submitted in response to this notice will
be summarized and/or included in the
request for OMB approval. All
comments will become a matter of
public record. Comments are invited on:
(a) Whether the collection of
information is necessary for the proper
performance of the functions of the
agency, including whether the
information shall have practical utility;
(b) the accuracy of the agency’s estimate
of the burden of the collection of
information; (c) ways to enhance the
quality, utility, and clarity of the
information to be collected; (d) ways to
minimize the burden of the collection of
information on respondents, including
through the use of automated collection
techniques or other forms of information
technology; and (e) estimates of capital
or start-up costs and costs of operation,
maintenance, and purchase of services
to provide information.
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Approved: September 11, 2013.
Allan Hopkins,
IRS Tax Analyst.
[FR Doc. 2013–23557 Filed 9–26–13; 8:45 am]
BILLING CODE 4830–01–P
DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0782]
Agency Information Collection
(Veterans Benefits Administration
(VBA) Voice of the Veteran (VOV) Line
of Business Tracking Study); Activity
Under OMB Review
Veterans Benefits
Administration, Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:
In compliance with the
Paperwork Reduction Act (PRA) of 1995
(44 U.S.C. 3501–21), this notice
announces that the Veterans Benefits
Administration (VBA), Department of
Veterans Affairs, will submit the
collection of information abstracted
below to the Office of Management and
Budget (OMB) for review and comment.
The PRA submission describes the
nature of the information collection and
its expected cost and burden and it
includes the actual data collection
instrument.
DATES: Comments must be submitted on
or before October 28, 2013.
ADDRESSES: Submit written comments
on the collection of information through
www.Regulations.gov, or to Office of
Information and Regulatory Affairs,
Office of Management and Budget, Attn:
VA Desk Officer; 725 17th St. NW.,
Washington, DC 20503 or sent through
electronic mail to oira_submission@
omb.eop.gov. Please refer to ‘‘OMB
Control No. 2900–0782’’ in any
correspondence.
For Further Information or a Copy of
the Submission Contact: Crystal Rennie,
Enterprise Records Service (005R1B),
Department of Veterans Affairs, 810
Vermont Avenue NW., Washington, DC
20420, (202) 632–7492 or email:
crystal.rennie@va.gov. Please refer to
‘‘OMB Control No. 2900–0782.’’
SUPPLEMENTARY INFORMATION:
Title: Veterans Benefits
Administration (VBA) Voice of the
Veteran (VOV) Line of Business
Tracking Study.
SUMMARY:
a. Compensation and Pension (C&P)
Service Surveys
J.D. Power will be fielding three
survey instruments for the
Compensation and Pension (C&P)
PO 00000
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59769
Service line of business. Based on the
numerous interviews conducted, JDPA
has separated the Veterans experience
with C&P into two categories—
Enrollment in a Benefit and Servicing of
a Benefit. There will be one survey
instrument for the Enrollment category
that will be used for both compensation
and pension claimants; compensation
beneficiaries and pension beneficiaries
will receive separate Servicing
instruments. The Enrollment
questionnaire will include factors
relating to benefit eligibility and the
application process, benefit entitlement,
benefit information, and VA personnel.
The Servicing questionnaires will
include the same factors as Enrollment,
with the exception of benefit eligibility
and the application process factor. The
results of the continuous measurement
will be used to track and measure
beneficiary satisfaction and to provide
insights that will enable VA/VBA
leadership to identify opportunities for
improvement and measure the impact of
improvement initiatives.
The survey pool for the C&P
Enrollment questionnaire will include
individuals who have received a
decision on a compensation or pension
benefit claim within 30 days prior to the
fielding period. The sample will be
stratified as follows: (1) Type of benefit
(i.e., Compensation, Pension) (2)
claimants who were found eligible (3)
claimants who were found ineligible
and are not appealing their claim. The
survey pool for the Compensation
servicing questionnaire will include
individuals who received a decision and
have been receiving compensation
benefits. The survey pool for the
Pension servicing questionnaire will
include individuals who have been
receiving pension benefits for at least 6
months prior to the field period.
b. Education (EDU) Service Surveys
J.D. Power will be fielding two survey
instruments for the Education (EDU)
Service line of business. Based on the
numerous interviews conducted, JDPA
has separated the Veterans experience
with Education into two categories—
Enrollment in a Benefit and Servicing of
a Benefit. There will be one survey
instrument for the Enrollment category
and one survey instrument for the
Servicing category. The Enrollment
questionnaire will include factors
relating to benefit eligibility and the
application process, benefit entitlement,
benefit information, and VA personnel.
The Servicing questionnaire will
include the same factors as Enrollment,
with the exception of benefit eligibility
and the application process factor. The
results will be used to track and
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Federal Register / Vol. 78, No. 188 / Friday, September 27, 2013 / Notices
pmangrum on DSK3VPTVN1PROD with NOTICES
measure beneficiary satisfaction and to
provide insights that will enable VA/
VBA leadership to identify
opportunities for improvement and
measure the impact of improvement
initiatives.
The survey pool for the Education
Enrollment questionnaire will include
individuals who have received a
decision on their education benefit
application within 90 days (i.e., the
original end-product has been cleared
within the past 90 days) prior to the
fielding period. The sample will be
stratified as follows: (1) Accepted and
enrolled, and (2) accepted and not
enrolled. The survey pool for the
Education Servicing questionnaire will
include beneficiaries who have been
enrolled and receiving education benefit
payments for at least 2 consecutive
school terms prior to the fielding period.
c. Loan Guaranty (LGY) Service
Surveys
J.D. Power will be fielding two survey
instruments for the Loan Guaranty
(LGY) Service line of business. Based on
the numerous interviews conducted,
JDPA has separated the Veterans
experience with Loan Guaranty into two
categories—Home Loan Enrollment and
Processing, and Specially Adapted
Housing Servicing (Assessment and
Grant Process). There will be one survey
instrument for the Home Loan category,
and one survey instrument for the
Specially Adapted Housing category.
The Home Loan Enrollment
questionnaire will include factors
relating to benefit eligibility and the
application process, benefit entitlement,
benefit information, and VA personnel.
Additionally, the Home Loan
questionnaire will address areas specific
to the Loan Process. The Specially
Adapted Housing Servicing
questionnaire will include the same
factors as Home Loan, but will address
the grant process rather than the loan
process. The results o will be used to
track and measure beneficiary
satisfaction and to provide insights that
will enable VA/VBA leadership to
identify opportunities for improvement
and measure the impact of improvement
initiatives.
The survey pool for the LGY
Enrollment questionnaire will include
individuals who closed a VA home loan
in the 90 days prior to the fielding
period. The sample will be stratified as
follows: (1) Those who closed on
purchase loans, (2) those who received
loans for interest rate reductions, and (3)
those who obtained cash out or other
refinancing. The survey pool for the
SAH servicing questionnaire will
include individuals who are eligible for
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14:21 Sep 26, 2013
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a specially adapted housing grant and in
the past 12 months have: (1) Received
an approval on their grant and are
currently somewhere post-approval, (2)
those who have had all their funds
dispersed and final accounting is not yet
complete, and (3) those who have had
all of their funds dispersed and final
accounting is complete. i.
d. Vocational Rehabilitation and
Employment (VR&E) Service Surveys
J.D. Power will be fielding three
survey instruments for the Vocational
Rehabilitation and Employment (VR&E)
Service line of business. Based on the
numerous interviews conducted, JDPA
has separated the Veterans experience
with Education into three categories—
Enrollment in a Benefit, Servicing of a
Benefit, and Non-Participants. There
will be one survey instrument for the
Enrollment category, one survey
instrument for the Servicing category,
and one survey instrument for the NonParticipant category. The Enrollment
questionnaire will include factors
relating to benefit eligibility and the
application process, benefit entitlement,
benefit information, and VA personnel.
The Servicing questionnaire will
include the same factors as Enrollment,
with the exception of benefit eligibility
and the application process factor. The
Non-Participant questionnaire will
include similar factors to Enrollment
and Servicing, however, the
questionnaire will address the
experience that is unique to potential
beneficiaries who applied for the benefit
but decided not to pursue the benefit or
services provided, including the reasons
why they chose not to continue with the
benefit application process or the VR&E
program. The results will be used to
track and measure beneficiary
satisfaction and to provide insights that
will enable VA/VBA leadership to
identify opportunities for improvement
and measure the impact of improvement
initiatives.
The survey pool for the VR&E
Enrollment questionnaire will include
individuals who had an initial meeting
with their VR&E counselor and were
granted a decision regarding their
entitlement in the past 30 days prior to
the fielding period. The sample will be
stratified as follows by those who
applied/applied and showed up for the
initial appointment and: (1) Were found
entitled to and decided to pursue the
program, (2) were found entitled to and
decided not to pursue the program, and
(3) t were not found entitled to the
program. The survey pool for the VR&E
Servicing questionnaire will include
individuals who have entered and been
enrolled in one of the five tracks for at
PO 00000
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Sfmt 4703
least 60 days prior to the fielding
period. The sample will be stratified as
follows: (1) Veterans who have been
rehabilitated, and (2) Veterans who have
reached maximum rehabilitation gain
and could not proceed in the program.
The survey pool for the VR&E NonParticipant questionnaire will include
individuals who dropped out of the
program prior to completing a
rehabilitation plan. The sample will be
stratified as follows: (1) Applicants who
never attended the initial meeting with
a counselor, and (2) applicants who
started, but did not complete
rehabilitation (i.e., negative closures).
OMB Control Number: 2900–0782.
Type of Review: Revision of an
approved collection.
Abstract:
In 2008, VBA recognized a need to
develop and design an integrated,
comprehensive Voice of the Veteran
(VOV) measurement program for its
lines of business. This continuous
measurement program will help VBA
understand what is important to
Veterans relative to VBA services and
will provide VA/VBA leadership with
actionable and timely customer
feedback on how VBA is performing
against those metrics. Insights will help
identify opportunities for improvement
and measure the impact of improvement
initiatives.
The program started with numerous
interviews with stakeholders at various
levels within the VBA organization and
Veterans Service Organizations to
identify information needs and
perceived gaps in current processes.
Surveys are designed to address those
needs.
VBA has engaged J.D. Power and
Associates to conduct this survey
initiative. The questionnaires are
drafted in accordance with the J.D.
Power and Associates Index Model—the
cornerstone of all proprietary and
syndicated research studies conducted
by J.D. Power. The model will allow J.D.
Power to quantify, based on the survey
data, what is most important and least
important with regard to satisfying our
nation’s Veterans.
All survey instruments for each line
of business, Compensation and Pension
Service, Education Service, Vocational
Rehabilitation and Employment Service,
and Loan Guaranty Service, will contain
common factors to allow VBA to
compare scores across lines of business.
In addition, JDPA will be in a position
to provide VBA with an Overall
Satisfaction score for their experience
across all benefits provided by VBA.
An agency may not conduct or
sponsor, and a person is not required to
respond to a collection of information
E:\FR\FM\27SEN1.SGM
27SEN1
Federal Register / Vol. 78, No. 188 / Friday, September 27, 2013 / Notices
unless it displays a currently valid OMB
control number. The Federal Register
Notice with a 60-day comment June 20,
2013, at pages 37278–37279.
Affected Public: Individuals and
households.
Estimated Annual Burden: 32,701
hours.
Estimated Average Burden per
Respondent: 15 minutes.
Frequency of Response: Once
Annually (Respondents will not be
surveyed more than once in a given
year.)
Estimated Number of Respondents:
130,800.
Dated: September 24, 2013.
By direction of the Secretary.
Crystal Rennie,
VA Clearance Officer, U.S. Department of
Veterans Affairs.
[FR Doc. 2013–23564 Filed 9–26–13; 8:45 am]
BILLING CODE 8320–01–P
DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0613]
Proposed Information Collection
(Recordkeeping at Flight Schools);
Comment Request
Veterans Benefits
Administration, Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:
The Veterans Benefits
Administration (VBA), Department of
Veterans Affairs (VA), is announcing an
opportunity for public comment on the
proposed collection of certain
information by the agency. Under the
Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to
publish notice in the Federal Register
concerning each proposed collection of
information, including each proposed
revision of a currently approved
collection, and allow 60 days for public
comment in response to this notice.
This notice solicits comments on the
information needed to determine if
courses offered by a flight school should
be approved.
DATES: Written comments and
recommendations on the proposed
collection of information should be
received on or before November 26,
2013.
ADDRESSES: Submit written comments
on the collection of information through
Federal Docket Management System
(FDMS) at www.Regulations.gov or to
Nancy J. Kessinger, Veterans Benefits
Administration (20M35), Department of
Veterans Affairs, 810 Vermont Avenue
pmangrum on DSK3VPTVN1PROD with NOTICES
SUMMARY:
VerDate Mar<15>2010
14:21 Sep 26, 2013
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NW., Washington, DC 20420 or email
nancy.kessinger@va.gov. Please refer to
‘‘OMB Control No. 2900–0613’’ in any
correspondence. During the comment
period, comments may be viewed online
through the FDMS.
FOR FURTHER INFORMATION CONTACT:
Nancy J. Kessinger at (202) 632–8924 or
fax (202) 632–8925.
Under the
PRA of 1995 (Pub. L. 104–13; 44 U.S.C.
3501–3521), Federal agencies must
obtain approval from the Office of
Management and Budget (OMB) for each
collection of information they conduct
or sponsor. This request for comment is
being made pursuant to Section
3506(c)(2)(A) of the PRA.
With respect to the following
collection of information, VBA invites
comments on: (1) Whether the proposed
collection of information is necessary
for the proper performance of VBA’s
functions, including whether the
information will have practical utility;
(2) the accuracy of VBA’s estimate of the
burden of the proposed collection of
information; (3) ways to enhance the
quality, utility, and clarity of the
information to be collected; and (4)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
the use of other forms of information
technology.
Title: Recordkeeping at Flight Schools
(38 U.S.C. 21.4263 (h)(3).
OMB Control Number: 2900–0613.
Type of Review: Revision of a
previously approved collection.
Abstract: Flight schools are required
to maintain records on students to
support continued approval of their
courses. VA uses the data collected to
determine whether the courses and
students meet the requirements for
flight training benefits and to properly
pay students.
Affected Public: Business or other forprofit and Not -for-profit institutions.
Estimated Annual Burden: 189 hours.
Estimated Average Burden per
Respondent: 20 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents:
272.
Estimated Annual Responses: 567.
SUPPLEMENTARY INFORMATION:
Dated: September 24, 2013.
By direction of the Secretary.
Crystal Rennie,
VA Clearance Officer, U.S. Department of
Veterans Affairs.
[FR Doc. 2013–23556 Filed 9–26–13; 8:45 am]
BILLING CODE 8320–01–P
PO 00000
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59771
DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0474]
Proposed Information Collection
(Create Payment Request for the VA
Funding Fee Payment System (VA
FFPS); a Computer Generated Funding
Fee Receipt) Activity: Comment
Request
Veterans Benefits
Administration, Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:
The Veterans Benefits
Administration (VBA), Department of
Veterans Affairs (VA), is announcing an
opportunity for public comment on the
proposed collection of certain
information by the agency. Under the
Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to
publish notice in the Federal Register
concerning each proposed collection of
information, including each proposed
revision of a currently approved
collection, and allow 60 days for public
comment in response to the notice. This
notice solicits comments on information
needed to determine whether funding
fees for VA guaranteed loans were paid.
DATES: Written comments and
recommendations on the proposed
collection of information should be
received on or before November 26,
2013.
ADDRESSES: Submit written comments
on the collection of information through
the Federal Docket Management System
(FDMS) at www.Regulations.gov or to
Nancy J. Kessinger, Veterans Benefits
Administration (20M35), Department of
Veterans Affairs, 810 Vermont Avenue
NW., Washington, DC 20420 or email
nancy.kessinger@va.gov. Please refer to
‘‘OMB Control No. 2900–0474’’ in any
correspondence. During the comment
period, comments may be viewed online
through FDMS.
FOR FURTHER INFORMATION CONTACT:
Nancy J. Kessinger at (202) 632–8924 or
fax (202) 632–8925.
SUPPLEMENTARY INFORMATION: Under the
PRA of 1995 (Pub. L. 104–13; 44 U.S.C.
3501–3521), Federal agencies must
obtain approval from the Office of
Management and Budget (OMB) for each
collection of information they conduct
or sponsor. This request for comment is
being made pursuant to Section
3506(c)(2)(A) of the PRA.
With respect to the following
collection of information, VBA invites
comments on: (1) Whether the proposed
collection of information is necessary
for the proper performance of VBA’s
SUMMARY:
E:\FR\FM\27SEN1.SGM
27SEN1
]]>Agencies
[Federal Register Volume 78, Number 188 (Friday, September 27, 2013)]
[Notices]
[Pages 59769-59771]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2013-23564]
=======================================================================
-----------------------------------------------------------------------
DEPARTMENT OF VETERANS AFFAIRS
[OMB Control No. 2900-0782]
Agency Information Collection (Veterans Benefits Administration
(VBA) Voice of the Veteran (VOV) Line of Business Tracking Study);
Activity Under OMB Review
AGENCY: Veterans Benefits Administration, Department of Veterans
Affairs.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995
(44 U.S.C. 3501-21), this notice announces that the Veterans Benefits
Administration (VBA), Department of Veterans Affairs, will submit the
collection of information abstracted below to the Office of Management
and Budget (OMB) for review and comment. The PRA submission describes
the nature of the information collection and its expected cost and
burden and it includes the actual data collection instrument.
DATES: Comments must be submitted on or before October 28, 2013.
ADDRESSES: Submit written comments on the collection of information
through www.Regulations.gov, or to Office of Information and Regulatory
Affairs, Office of Management and Budget, Attn: VA Desk Officer; 725
17th St. NW., Washington, DC 20503 or sent through electronic mail to
oira_submission@omb.eop.gov. Please refer to ``OMB Control No. 2900-
0782'' in any correspondence.
For Further Information or a Copy of the Submission Contact:
Crystal Rennie, Enterprise Records Service (005R1B), Department of
Veterans Affairs, 810 Vermont Avenue NW., Washington, DC 20420, (202)
632-7492 or email: crystal.rennie@va.gov. Please refer to ``OMB Control
No. 2900-0782.''
SUPPLEMENTARY INFORMATION:
Title: Veterans Benefits Administration (VBA) Voice of the Veteran
(VOV) Line of Business Tracking Study.
a. Compensation and Pension (C&P) Service Surveys
J.D. Power will be fielding three survey instruments for the
Compensation and Pension (C&P) Service line of business. Based on the
numerous interviews conducted, JDPA has separated the Veterans
experience with C&P into two categories--Enrollment in a Benefit and
Servicing of a Benefit. There will be one survey instrument for the
Enrollment category that will be used for both compensation and pension
claimants; compensation beneficiaries and pension beneficiaries will
receive separate Servicing instruments. The Enrollment questionnaire
will include factors relating to benefit eligibility and the
application process, benefit entitlement, benefit information, and VA
personnel. The Servicing questionnaires will include the same factors
as Enrollment, with the exception of benefit eligibility and the
application process factor. The results of the continuous measurement
will be used to track and measure beneficiary satisfaction and to
provide insights that will enable VA/VBA leadership to identify
opportunities for improvement and measure the impact of improvement
initiatives.
The survey pool for the C&P Enrollment questionnaire will include
individuals who have received a decision on a compensation or pension
benefit claim within 30 days prior to the fielding period. The sample
will be stratified as follows: (1) Type of benefit (i.e., Compensation,
Pension) (2) claimants who were found eligible (3) claimants who were
found ineligible and are not appealing their claim. The survey pool for
the Compensation servicing questionnaire will include individuals who
received a decision and have been receiving compensation benefits. The
survey pool for the Pension servicing questionnaire will include
individuals who have been receiving pension benefits for at least 6
months prior to the field period.
b. Education (EDU) Service Surveys
J.D. Power will be fielding two survey instruments for the
Education (EDU) Service line of business. Based on the numerous
interviews conducted, JDPA has separated the Veterans experience with
Education into two categories--Enrollment in a Benefit and Servicing of
a Benefit. There will be one survey instrument for the Enrollment
category and one survey instrument for the Servicing category. The
Enrollment questionnaire will include factors relating to benefit
eligibility and the application process, benefit entitlement, benefit
information, and VA personnel. The Servicing questionnaire will include
the same factors as Enrollment, with the exception of benefit
eligibility and the application process factor. The results will be
used to track and
[[Page 59770]]
measure beneficiary satisfaction and to provide insights that will
enable VA/VBA leadership to identify opportunities for improvement and
measure the impact of improvement initiatives.
The survey pool for the Education Enrollment questionnaire will
include individuals who have received a decision on their education
benefit application within 90 days (i.e., the original end-product has
been cleared within the past 90 days) prior to the fielding period. The
sample will be stratified as follows: (1) Accepted and enrolled, and
(2) accepted and not enrolled. The survey pool for the Education
Servicing questionnaire will include beneficiaries who have been
enrolled and receiving education benefit payments for at least 2
consecutive school terms prior to the fielding period.
c. Loan Guaranty (LGY) Service Surveys
J.D. Power will be fielding two survey instruments for the Loan
Guaranty (LGY) Service line of business. Based on the numerous
interviews conducted, JDPA has separated the Veterans experience with
Loan Guaranty into two categories--Home Loan Enrollment and Processing,
and Specially Adapted Housing Servicing (Assessment and Grant Process).
There will be one survey instrument for the Home Loan category, and one
survey instrument for the Specially Adapted Housing category. The Home
Loan Enrollment questionnaire will include factors relating to benefit
eligibility and the application process, benefit entitlement, benefit
information, and VA personnel. Additionally, the Home Loan
questionnaire will address areas specific to the Loan Process. The
Specially Adapted Housing Servicing questionnaire will include the same
factors as Home Loan, but will address the grant process rather than
the loan process. The results o will be used to track and measure
beneficiary satisfaction and to provide insights that will enable VA/
VBA leadership to identify opportunities for improvement and measure
the impact of improvement initiatives.
The survey pool for the LGY Enrollment questionnaire will include
individuals who closed a VA home loan in the 90 days prior to the
fielding period. The sample will be stratified as follows: (1) Those
who closed on purchase loans, (2) those who received loans for interest
rate reductions, and (3) those who obtained cash out or other
refinancing. The survey pool for the SAH servicing questionnaire will
include individuals who are eligible for a specially adapted housing
grant and in the past 12 months have: (1) Received an approval on their
grant and are currently somewhere post-approval, (2) those who have had
all their funds dispersed and final accounting is not yet complete, and
(3) those who have had all of their funds dispersed and final
accounting is complete. i.
d. Vocational Rehabilitation and Employment (VR&E) Service Surveys
J.D. Power will be fielding three survey instruments for the
Vocational Rehabilitation and Employment (VR&E) Service line of
business. Based on the numerous interviews conducted, JDPA has
separated the Veterans experience with Education into three
categories--Enrollment in a Benefit, Servicing of a Benefit, and Non-
Participants. There will be one survey instrument for the Enrollment
category, one survey instrument for the Servicing category, and one
survey instrument for the Non-Participant category. The Enrollment
questionnaire will include factors relating to benefit eligibility and
the application process, benefit entitlement, benefit information, and
VA personnel. The Servicing questionnaire will include the same factors
as Enrollment, with the exception of benefit eligibility and the
application process factor. The Non-Participant questionnaire will
include similar factors to Enrollment and Servicing, however, the
questionnaire will address the experience that is unique to potential
beneficiaries who applied for the benefit but decided not to pursue the
benefit or services provided, including the reasons why they chose not
to continue with the benefit application process or the VR&E program.
The results will be used to track and measure beneficiary satisfaction
and to provide insights that will enable VA/VBA leadership to identify
opportunities for improvement and measure the impact of improvement
initiatives.
The survey pool for the VR&E Enrollment questionnaire will include
individuals who had an initial meeting with their VR&E counselor and
were granted a decision regarding their entitlement in the past 30 days
prior to the fielding period. The sample will be stratified as follows
by those who applied/applied and showed up for the initial appointment
and: (1) Were found entitled to and decided to pursue the program, (2)
were found entitled to and decided not to pursue the program, and (3) t
were not found entitled to the program. The survey pool for the VR&E
Servicing questionnaire will include individuals who have entered and
been enrolled in one of the five tracks for at least 60 days prior to
the fielding period. The sample will be stratified as follows: (1)
Veterans who have been rehabilitated, and (2) Veterans who have reached
maximum rehabilitation gain and could not proceed in the program. The
survey pool for the VR&E Non-Participant questionnaire will include
individuals who dropped out of the program prior to completing a
rehabilitation plan. The sample will be stratified as follows: (1)
Applicants who never attended the initial meeting with a counselor, and
(2) applicants who started, but did not complete rehabilitation (i.e.,
negative closures).
OMB Control Number: 2900-0782.
Type of Review: Revision of an approved collection.
Abstract:
In 2008, VBA recognized a need to develop and design an integrated,
comprehensive Voice of the Veteran (VOV) measurement program for its
lines of business. This continuous measurement program will help VBA
understand what is important to Veterans relative to VBA services and
will provide VA/VBA leadership with actionable and timely customer
feedback on how VBA is performing against those metrics. Insights will
help identify opportunities for improvement and measure the impact of
improvement initiatives.
The program started with numerous interviews with stakeholders at
various levels within the VBA organization and Veterans Service
Organizations to identify information needs and perceived gaps in
current processes. Surveys are designed to address those needs.
VBA has engaged J.D. Power and Associates to conduct this survey
initiative. The questionnaires are drafted in accordance with the J.D.
Power and Associates Index Model--the cornerstone of all proprietary
and syndicated research studies conducted by J.D. Power. The model will
allow J.D. Power to quantify, based on the survey data, what is most
important and least important with regard to satisfying our nation's
Veterans.
All survey instruments for each line of business, Compensation and
Pension Service, Education Service, Vocational Rehabilitation and
Employment Service, and Loan Guaranty Service, will contain common
factors to allow VBA to compare scores across lines of business. In
addition, JDPA will be in a position to provide VBA with an Overall
Satisfaction score for their experience across all benefits provided by
VBA.
An agency may not conduct or sponsor, and a person is not required
to respond to a collection of information
[[Page 59771]]
unless it displays a currently valid OMB control number. The Federal
Register Notice with a 60-day comment June 20, 2013, at pages 37278-
37279.
Affected Public: Individuals and households.
Estimated Annual Burden: 32,701 hours.
Estimated Average Burden per Respondent: 15 minutes.
Frequency of Response: Once Annually (Respondents will not be
surveyed more than once in a given year.)
Estimated Number of Respondents: 130,800.
Dated: September 24, 2013.
By direction of the Secretary.
Crystal Rennie,
VA Clearance Officer, U.S. Department of Veterans Affairs.
[FR Doc. 2013-23564 Filed 9-26-13; 8:45 am]
BILLING CODE 8320-01-P
