Extension of Agency Information Collection Activity Under OMB Review: TSA Customer Comment Card, 37561 [2013-14872]

Agencies

• DEPARTMENT OF HOMELAND SECURITY
• Transportation Security Administration

[Federal Register Volume 78, Number 120 (Friday, June 21, 2013)]
[Notices]
[Page 37561]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2013-14872]



[[Page 37561]]

=======================================================================
-----------------------------------------------------------------------

DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Extension of Agency Information Collection Activity Under OMB 
Review: TSA Customer Comment Card

AGENCY: Transportation Security Administration, DHS.

ACTION: 30-Day Notice.

-----------------------------------------------------------------------

SUMMARY: This notice announces that the Transportation Security 
Administration (TSA) has forwarded the Information Collection Request 
(ICR), Office of Management and Budget (OMB) control number 1652-0030, 
abstracted below to OMB for review and approval of an extension of the 
currently approved collection under the Paperwork Reduction Act (PRA). 
The ICR describes the nature of the information collection and its 
expected burden. TSA published a Federal Register notice, with a 60-day 
comment period soliciting comments, of the following collection of 
information on January 23, 2013 (78 FR 4856). This collection allows 
customers to provide feedback to TSA about their experiences with TSA's 
airport security process and procedures while traveling.

DATES: Send your comments by July 22, 2013. A comment to OMB is most 
effective if OMB receives it within 30 days of publication.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, OMB. Comments should be addressed to Desk Officer, 
Department of Homeland Security/TSA, and sent via electronic mail to 
oira_submission@omb.eop.gov or faxed to (202) 395-6974.

FOR FURTHER INFORMATION CONTACT: Susan L. Perkins, TSA PRA Officer, 
Office of Information Technology (OIT), TSA-11, Transportation Security 
Administration, 601 South 12th Street, Arlington, VA 20598-6011; 
telephone (571) 227-3398; email TSAPRA@dhs.gov.

SUPPLEMENTARY INFORMATION: 

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The ICR documentation is available 
at https://www.reginfo.gov. Therefore, in preparation for OMB review and 
approval of the following information collection, TSA is soliciting 
comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

Information Collection Requirement

    Title: TSA Customer Comment Card.
    Type of Request: Revision of a currently approved collection.
    OMB Control Number: 1652-0030.
    Forms(s): NA.
    Affected Public: Travelling public.
    Abstract: 1652-0030; TSA Customer Comment Card. This renewal 
continues a voluntary program for airport passengers to provide 
feedback to TSA regarding their experiences with TSA security 
procedures. This collection of information allows TSA to evaluate and 
address customer concerns about security procedures and policies.
    TSA Customer Comment Cards collect feedback, and the passenger may 
voluntarily provide contact information. TSA may use the contact 
information to respond to the passenger's comments. For passengers who 
deposit their cards in the designated drop-boxes, TSA staff at airports 
collect the cards, categorize comments, enter the results into an 
online system for reporting, and respond to passengers as appropriate. 
Passengers also have the option to mail the cards directly to the 
address provided on the comment card, which varies by airport.
    In addition, the TSA Contact Center will continue to be available 
for passengers to make comments independently of airport involvement 
via the Talk to TSA internet application on the TSA Web site at 
www.tsa.gov. Talk to TSA is an electronic form of the comment card 
intended for the same purpose, to allow passengers to provide feedback 
to TSA regarding their experiences with TSA security procedures. The 
information obtained from the electronic version (Talk to TSA) will 
also allow TSA to evaluate and address customer concerns about security 
procedures and policies with an electronic interface. Additionally, one 
selection within the Talk to TSA application will enable the user to 
file Civil Rights and Liberties complaints.
    Following the January 23, 2013, publication of the 60-day notice in 
the Federal Register (78 FR 4856), TSA reevaluated the estimated number 
of respondents and burden hours. The resultant estimates are based on 
current response levels via the TSA Customer Comment Card, calls and 
emails to the TSA Customer Contact Center, and submissions to the 
Office of Civil Rights and Liberties.
    Number of Respondents: An estimated 320,762 respondents annually.
    Estimated Annual Burden Hours: An estimated 26,998 hours annually.

    Dated: June 14, 2013.
Susan L. Perkins,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2013-14872 Filed 6-20-13; 8:45 am]
BILLING CODE 9110-05-P