Proposed Information Collection (Veterans Benefits Administration (VBA) Voice of the Veteran (VOV) Pilot Surveys) Activity: Comment Request, 37278-37279 [2013-14688]

Agencies

• DEPARTMENT OF VETERANS AFFAIRS

[Federal Register Volume 78, Number 119 (Thursday, June 20, 2013)]
[Notices]
[Pages 37278-37279]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2013-14688]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0782]


Proposed Information Collection (Veterans Benefits Administration 
(VBA) Voice of the Veteran (VOV) Pilot Surveys) Activity: Comment 
Request

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: The Veterans Benefits Administration (VBA), Department of 
Veterans Affairs (VA), is announcing an opportunity for public comment 
on the proposed collection of certain information by the agency. Under 
the Paperwork Reduction Act (PRA) of 1995, Federal agencies are 
required to publish notice in the Federal Register concerning each 
proposed collection of information, including each proposed revised 
collection, and allow 60 days for public comment in response to the 
notice. This notice solicits comments information needed to determine 
beneficiary satisfaction with benefit application and servicing 
processes for the VBA Compensation Service (CS), Pension Service (P&F), 
Education (EDU) Service, Loan Guaranty (LGY) Service and Vocational 
Rehabilitation and Employment (VR&E) Service.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before August 19, 2013.

ADDRESSES: Submit written comments on the collection of information 
through the Federal Docket Management System (FDMS) at 
www.Regulations.gov or to Nancy J. Kessinger, Veterans Benefits 
Administration (20M35), Department of Veterans Affairs, 810 Vermont 
Avenue NW., Washington, DC 20420 or email nancy.kessinger@va.gov. 
Please refer to ``OMB Control No. 2900-0782'' in any correspondence. 
During the comment period, comments may be viewed online through FDMS.

FOR FURTHER INFORMATION CONTACT: Nancy J. Kessinger at (202) 632-8924 
or Fax (202) 632-8925.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Pub. L. 104-13; 44 
U.S.C. 3501-3521), Federal agencies must obtain approval from the 
Office of Management and Budget (OMB) for each collection of 
information they conduct or sponsor. This request for comment is being 
made pursuant to Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, VBA 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of VBA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VBA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.

Titles

a. Enrollment Satisfaction, Compensation and Pension
b. Enrollment Satisfaction, Education
c. Servicing Satisfaction, Education
d. Enrollment Satisfaction, Loan Guarantee Service
e. Servicing Satisfaction, Pension
f. Servicing Satisfaction, Specially Adapted Housing
g. Enrollment Satisfaction, Vocational Rehabilitation and Employment
h. Escaped Beneficiary Vocational Rehabilitation and Employment
i. Servicing Satisfaction, Vocational Rehabilitation and Employment
j. Enrollment Satisfaction, Compensation and Pension
k. Servicing Satisfaction, Compensation
l. Enrollment Satisfaction, Education
m. Servicing Satisfaction, Education
n. Enrollment Satisfaction, Loan Guarantee Service
o. Servicing Satisfaction, Pension
p. Servicing Satisfaction, Special Adapted Housing
q. Enrollment Satisfaction, Vocational Rehabilitation and Employment
r. Non-Participant, Vocational Rehabilitation and Employment
s. Servicing Satisfaction, Vocational Rehabilitation and Employment

    OMB Control Number: 2900-0782.
    Type of Review: Revision of a currently approved collection.
    Abstract: In 2008, VBA recognized a need to develop and design an 
integrated, comprehensive Voice of the Veteran (VOV) measurement 
program for their lines of business: Compensation Service, Pension 
Service, Education Service, Loan Guaranty Service and Vocational 
Rehabilitation and Employment Service. This continuous measurement 
program will help VBA understand what is important to Veterans relative 
to VBA services and

[[Page 37279]]

will provide VA/VBA leadership with actionable and timely Veteran 
feedback on how VBA is performing against those metrics. Insights will 
help identify opportunities for improvement and measure the impact of 
improvement initiatives. This information collection request is for a 
tracking study for the VOV program. The results of the tracking study 
will allow VBA to measure the effectiveness of new initiatives and 
changes in the processes identified within the VOV Tracking Study. 
Further, the volumes for each survey-type have been increased in order 
to provide regional offices with a statistically valid sample size, as 
approved and reviewed by VBA Leadership and statistician.
    Affected Public: Individuals and Households.
    Estimated Annual Burden: 32,950 hours.
    Estimated Average Burden per Respondent: 15 minutes.
    Frequency of Response: One time.
    Total Estimated Number of Respondents: 130,800.

    Dated: June 17, 2013.

    By direction of the Secretary.
Crystal Rennie,
VA Clearance Officer, U.S. Department of Veterans Affairs.
[FR Doc. 2013-14688 Filed 6-19-13; 8:45 am]
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