Intent To Request Renewal From OMB of One Current Public Collection of Information: Aviation Security Customer Satisfaction Performance Measurement Passenger Survey, 32416-32417 [2013-12778]

Download as PDF 32416 Federal Register / Vol. 78, No. 104 / Thursday, May 30, 2013 / Notices (Presidentially Declared Disasters); 97.039, Hazard Mitigation Grant. assistance to the extent allowable under the Stafford Act. W. Craig Fugate, Administrator, Federal Emergency Management Agency. The Federal Emergency Management Agency (FEMA) hereby gives notice that pursuant to the authority vested in the Administrator, under Executive Order 12148, as amended, Kari Suzann Cowie, of FEMA is appointed to act as the Federal Coordinating Officer for this major disaster. The following areas of the State of Minnesota have been designated as adversely affected by this major disaster: [FR Doc. 2013–12800 Filed 5–29–13; 8:45 am] BILLING CODE 9111–23–P DEPARTMENT OF HOMELAND SECURITY Federal Emergency Management Agency [Internal Agency Docket No. FEMA–4113– DR; Docket ID FEMA–2013–0001] Minnesota; Major Disaster and Related Determinations Federal Emergency Management Agency, DHS. ACTION: Notice. AGENCY: This is a notice of the Presidential declaration of a major disaster for the State of Minnesota (FEMA–4113–DR), dated May 3, 2013, and related determinations. DATES: Effective Date: May 3, 2013. FOR FURTHER INFORMATION CONTACT: Dean Webster, Office of Response and Recovery, Federal Emergency Management Agency, 500 C Street SW., Washington, DC 20472, (202) 646–2833. SUPPLEMENTARY INFORMATION: Notice is hereby given that, in a letter dated May 3, 2013, the President issued a major disaster declaration under the authority of the Robert T. Stafford Disaster Relief and Emergency Assistance Act, 42 U.S.C. 5121 et seq. (the ‘‘Stafford Act’’), as follows: TKELLEY on DSK3SPTVN1PROD with NOTICES SUMMARY: I have determined that the damage in certain areas of the State of Minnesota resulting from a severe winter storm during the period of April 9–11, 2013, is of sufficient severity and magnitude to warrant a major disaster declaration under the Robert T. Stafford Disaster Relief and Emergency Assistance Act, 42 U.S.C. 5121 et seq. (the ‘‘Stafford Act’’). Therefore, I declare that such a major disaster exists in the State of Minnesota. In order to provide Federal assistance, you are hereby authorized to allocate from funds available for these purposes such amounts as you find necessary for Federal disaster assistance and administrative expenses. You are authorized to provide Public Assistance in the designated areas and Hazard Mitigation throughout the State. Consistent with the requirement that Federal assistance is supplemental, any Federal funds provided under the Stafford Act for Public Assistance and Hazard Mitigation will be limited to 75 percent of the total eligible costs. Further, you are authorized to make changes to this declaration for the approved VerDate Mar<15>2010 16:25 May 29, 2013 Jkt 229001 Cottonwood, Jackson, Murray, Nobles, and Rock Counties for Public Assistance. All counties within the State of Minnesota are eligible to apply for assistance under the Hazard Mitigation Grant Program. The following Catalog of Federal Domestic Assistance Numbers (CFDA) are to be used for reporting and drawing funds: 97.030, Community Disaster Loans; 97.031, Cora Brown Fund; 97.032, Crisis Counseling; 97.033, Disaster Legal Services; 97.034, Disaster Unemployment Assistance (DUA); 97.046, Fire Management Assistance Grant; 97.048, Disaster Housing Assistance to Individuals and Households In Presidentially Declared Disaster Areas; 97.049, Presidentially Declared Disaster Assistance— Disaster Housing Operations for Individuals and Households; 97.050, Presidentially Declared Disaster Assistance to Individuals and Households—Other Needs; 97.036, Disaster Grants—Public Assistance (Presidentially Declared Disasters); 97.039, Hazard Mitigation Grant. W. Craig Fugate, Administrator, Federal Emergency Management Agency. [FR Doc. 2013–12768 Filed 5–29–13; 8:45 am] BILLING CODE 9111–23–P DEPARTMENT OF HOMELAND SECURITY Transportation Security Administration Intent To Request Renewal From OMB of One Current Public Collection of Information: Aviation Security Customer Satisfaction Performance Measurement Passenger Survey Transportation Security Administration, DHS. ACTION: 60-day notice. AGENCY: The Transportation Security Administration (TSA) invites public comment on one currently approved Information Collection Request (ICR), Office of Management and Budget (OMB) control number 1652–0013, abstracted below that we will submit to OMB for renewal in compliance with the Paperwork Reduction Act (PRA). The ICR describes the nature of the information collection and its expected burden. The collection involves SUMMARY: PO 00000 Frm 00052 Fmt 4703 Sfmt 4703 surveying travelers to measure customer satisfaction of aviation security in an effort to more efficiently manage airport performance. DATES: Send your comments by July 29, 2013. ADDRESSES: Comments may be emailed to TSAPRA@dhs.gov or delivered to the TSA PRA Officer, Office of Information Technology (OIT), TSA–11, Transportation Security Administration, 601 South 12th Street, Arlington, VA 20598–6011. FOR FURTHER INFORMATION CONTACT: Susan L. Perkins at the above address, or by telephone (571) 227–3398. SUPPLEMENTARY INFORMATION: Comments Invited In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 3501 et seq.), an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The ICR documentation is available at http://www.reginfo.gov. Therefore, in preparation for OMB review and approval of the following information collection, TSA is soliciting comments to— (1) Evaluate whether the proposed information requirement is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; (2) Evaluate the accuracy of the agency’s estimate of the burden; (3) Enhance the quality, utility, and clarity of the information to be collected; and (4) Minimize the burden of the collection of information on those who are to respond, including using appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology. Information Collection Requirement OMB Control Number 1652–0013; Aviation Security Customer Satisfaction Performance Measurement Passenger Survey. TSA, with OMB’s approval, has conducted surveys of passengers and now seeks approval to continue this effort. TSA plans to conduct passenger surveys at airports nationwide. The surveys will be administered using an intercept methodology. The intercept methodology uses TSA personnel who are not in uniform to hand deliver paper survey forms to passengers immediately following the passenger’s experience with the TSA’s checkpoint security functions. Passengers are invited, though not required, to complete and return the survey using either an online E:\FR\FM\30MYN1.SGM 30MYN1 TKELLEY on DSK3SPTVN1PROD with NOTICES Federal Register / Vol. 78, No. 104 / Thursday, May 30, 2013 / Notices portal or by responding in writing to the survey questions on the customer satisfaction card and depositing the card in a drop-box at the airport or using U.S. mail; TSA personnel decide the method by which passengers will be asked to complete and return the survey. TSA uses the intercept methodology to randomly select passengers to complete the survey in an effort to gain survey data representative of all passenger demographics—including passengers who— • Travel on weekdays or weekends; • Those who travel in the morning, mid-day, or evening; • Those who pass through each of the different security screening locations in the airport; • Those who are subject to more intensive screening of their baggage or person; and • Those who experience different volume conditions and wait times as they proceed through the security checkpoints. The survey includes 10 to 15 questions. Each question promotes a quality response so that TSA can identify areas in need of improvement. All questions concern aspects of the passenger’s security screening experience. TSA collects this information in order to continue to assess customer satisfaction in an effort to more efficiently manage TSA employee performance. In its future surveys, TSA wishes to obtain more detailed, airportspecific data that TSA will use to enhance customer experiences and TSA employee performance. In order to gain more detailed information regarding customer experiences, TSA is submitting 84 questions to OMB for approval. Eighty-one questions have been previously approved by OMB and three questions are being submitted to OMB for the first time. The new questions will allow TSA to better measure customer satisfaction with Risk-Based Security, an effort to focus TSA resources and improve the passenger experience at security checkpoints by applying new intelligence-driven, risk-based screening procedures and enhancing the use of technology. Since there are some passengers who present a low level of risk, Risk-Based Security allows TSA to focus resources on higher-risk or unknown travelers, thereby increasing the level of security. Each survey question seeks to gain information regarding one of the following categories: • Confidence in Personnel • Confidence in Screening Equipment • Confidence in Security Procedures VerDate Mar<15>2010 16:25 May 29, 2013 Jkt 229001 • • • • • • Convenience of Divesting Experience at Checkpoint Satisfaction with Wait Time Separation from Belongings Separation from Others in Party Stress Level TSA personnel use a random method to select passengers to voluntarily participate in the survey until TSA obtains the desired sample size. The samples may be selected with one randomly selected time and location or span multiple times and locations. Designated TSA personnel at each airport may choose one or more of the following sample methods when planning the survey, which include a business card that directs customers to an online portal, a customer satisfaction card with survey questions on the card, or a customer satisfaction card with survey questions on the card and a link to the online portal. All responses are voluntary and there is no burden on passengers who choose not to respond. TSA personnel at airports have the capability to conduct this survey. We estimate that TSA personnel at 25 airports will conduct the survey each year. Based on prior survey data and research, TSA assumes a maximum volume for the survey would be 1,000 surveys per airport. We assume the burden on passengers who choose to respond to be approximately five minutes per respondent. Therefore, 1,000 surveys × 25 airports = 25,000 respondents a year, the total burden is 25,000 × 5 = 125,000 minutes, or 2,083.3 hours per year. Dated: May 23, 2013. Susan L. Perkins, TSA Paperwork Reduction Act Officer, Office of Information Technology. [FR Doc. 2013–12778 Filed 5–29–13; 8:45 am] BILLING CODE 9110–05–P DEPARTMENT OF HOMELAND SECURITY Transportation Security Administration [Docket No. TSA–2006–24191] Intent To Request Renewal From OMB of One Current Public Collection of Information: Transportation Worker Identification Credential (TWIC) Program Transportation Security Administration, DHS. ACTION: 60-Day notice. AGENCY: The Transportation Security Administration (TSA) invites public comment on one currently approved Information Collection Request (ICR), Office of Management and Budget SUMMARY: PO 00000 Frm 00053 Fmt 4703 Sfmt 4703 32417 (OMB) control number 1652–0047, abstracted below that we will submit to OMB for renewal in compliance with the Paperwork Reduction Act (PRA). The ICR describes the nature of the information collection and its expected burden. The Office of Management and Budget approved the collection of information for six months and TSA now seeks the maximum three-year approval. The collection involves the submission of identifying and other information by individuals applying for a TWIC and a customer satisfaction survey. DATES: Send your comments by July 29, 2013. ADDRESSES: Comments may be emailed to TSAPRA@dhs.gov or delivered to the TSA PRA Officer, Office of Information Technology (OIT), TSA–11, Transportation Security Administration, 601 South 12th Street, Arlington, VA 20598–6011. FOR FURTHER INFORMATION CONTACT: Susan L. Perkins at the above address, or by telephone (571) 227–3398. SUPPLEMENTARY INFORMATION: Comments Invited In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 3501 et seq.), an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The ICR documentation is available at http://www.reginfo.gov. Therefore, in preparation for OMB review and approval of the following information collection, TSA is soliciting comments to— (1) Evaluate whether the proposed information requirement is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; (2) Evaluate the accuracy of the agency’s estimate of the burden; (3) Enhance the quality, utility, and clarity of the information to be collected; and (4) Minimize the burden of the collection of information on those who are to respond, including using appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology. Information Collection Requirement OMB Control Number 1652–0047; Transportation Worker Identification Credential (TWIC) Program. TSA developed the Transportation Worker Identification Credential (TWIC) program to mitigate threats and vulnerabilities in the national E:\FR\FM\30MYN1.SGM 30MYN1

Agencies

[Federal Register Volume 78, Number 104 (Thursday, May 30, 2013)]
[Notices]
[Pages 32416-32417]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2013-12778]


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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Intent To Request Renewal From OMB of One Current Public 
Collection of Information: Aviation Security Customer Satisfaction 
Performance Measurement Passenger Survey

AGENCY: Transportation Security Administration, DHS.

ACTION: 60-day notice.

-----------------------------------------------------------------------

SUMMARY: The Transportation Security Administration (TSA) invites 
public comment on one currently approved Information Collection Request 
(ICR), Office of Management and Budget (OMB) control number 1652-0013, 
abstracted below that we will submit to OMB for renewal in compliance 
with the Paperwork Reduction Act (PRA). The ICR describes the nature of 
the information collection and its expected burden. The collection 
involves surveying travelers to measure customer satisfaction of 
aviation security in an effort to more efficiently manage airport 
performance.

DATES: Send your comments by July 29, 2013.

ADDRESSES: Comments may be emailed to TSAPRA@dhs.gov or delivered to 
the TSA PRA Officer, Office of Information Technology (OIT), TSA-11, 
Transportation Security Administration, 601 South 12th Street, 
Arlington, VA 20598-6011.

FOR FURTHER INFORMATION CONTACT: Susan L. Perkins at the above address, 
or by telephone (571) 227-3398.

SUPPLEMENTARY INFORMATION:

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The ICR documentation is available 
at http://www.reginfo.gov. Therefore, in preparation for OMB review and 
approval of the following information collection, TSA is soliciting 
comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

Information Collection Requirement

    OMB Control Number 1652-0013; Aviation Security Customer 
Satisfaction Performance Measurement Passenger Survey. TSA, with OMB's 
approval, has conducted surveys of passengers and now seeks approval to 
continue this effort. TSA plans to conduct passenger surveys at 
airports nationwide. The surveys will be administered using an 
intercept methodology. The intercept methodology uses TSA personnel who 
are not in uniform to hand deliver paper survey forms to passengers 
immediately following the passenger's experience with the TSA's 
checkpoint security functions. Passengers are invited, though not 
required, to complete and return the survey using either an online

[[Page 32417]]

portal or by responding in writing to the survey questions on the 
customer satisfaction card and depositing the card in a drop-box at the 
airport or using U.S. mail; TSA personnel decide the method by which 
passengers will be asked to complete and return the survey. TSA uses 
the intercept methodology to randomly select passengers to complete the 
survey in an effort to gain survey data representative of all passenger 
demographics--including passengers who--
     Travel on weekdays or weekends;
     Those who travel in the morning, mid-day, or evening;
     Those who pass through each of the different security 
screening locations in the airport;
     Those who are subject to more intensive screening of their 
baggage or person; and
     Those who experience different volume conditions and wait 
times as they proceed through the security checkpoints.

The survey includes 10 to 15 questions. Each question promotes a 
quality response so that TSA can identify areas in need of improvement. 
All questions concern aspects of the passenger's security screening 
experience.
    TSA collects this information in order to continue to assess 
customer satisfaction in an effort to more efficiently manage TSA 
employee performance. In its future surveys, TSA wishes to obtain more 
detailed, airport-specific data that TSA will use to enhance customer 
experiences and TSA employee performance. In order to gain more 
detailed information regarding customer experiences, TSA is submitting 
84 questions to OMB for approval. Eighty-one questions have been 
previously approved by OMB and three questions are being submitted to 
OMB for the first time. The new questions will allow TSA to better 
measure customer satisfaction with Risk-Based Security, an effort to 
focus TSA resources and improve the passenger experience at security 
checkpoints by applying new intelligence-driven, risk-based screening 
procedures and enhancing the use of technology. Since there are some 
passengers who present a low level of risk, Risk-Based Security allows 
TSA to focus resources on higher-risk or unknown travelers, thereby 
increasing the level of security.
    Each survey question seeks to gain information regarding one of the 
following categories:

 Confidence in Personnel
 Confidence in Screening Equipment
 Confidence in Security Procedures
 Convenience of Divesting
 Experience at Checkpoint
 Satisfaction with Wait Time
 Separation from Belongings
 Separation from Others in Party
 Stress Level
    TSA personnel use a random method to select passengers to 
voluntarily participate in the survey until TSA obtains the desired 
sample size. The samples may be selected with one randomly selected 
time and location or span multiple times and locations. Designated TSA 
personnel at each airport may choose one or more of the following 
sample methods when planning the survey, which include a business card 
that directs customers to an online portal, a customer satisfaction 
card with survey questions on the card, or a customer satisfaction card 
with survey questions on the card and a link to the online portal. All 
responses are voluntary and there is no burden on passengers who choose 
not to respond.
    TSA personnel at airports have the capability to conduct this 
survey. We estimate that TSA personnel at 25 airports will conduct the 
survey each year. Based on prior survey data and research, TSA assumes 
a maximum volume for the survey would be 1,000 surveys per airport. We 
assume the burden on passengers who choose to respond to be 
approximately five minutes per respondent. Therefore, 1,000 surveys x 
25 airports = 25,000 respondents a year, the total burden is 25,000 x 5 
= 125,000 minutes, or 2,083.3 hours per year.

    Dated: May 23, 2013.
Susan L. Perkins,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2013-12778 Filed 5-29-13; 8:45 am]
BILLING CODE 9110-05-P