Privacy Act of 1974; System of Records, 16837-16839 [2013-06263]

Download as PDF Federal Register / Vol. 78, No. 53 / Tuesday, March 19, 2013 / Notices Persons other than registered or recognized attorneys or agents who have offered or rendered, for payment, various services to inventors, patent applicants, and patentees. CATEGORIES OF RECORDS IN THE SYSTEM: Declarations of assistance received and other reports or complaints, including names and addresses, of persons rendering services, and information obtained and used for investigatory and law enforcement purposes. AUTHORITY FOR MAINTENANCE OF THE SYSTEM: 35 U.S.C. 2. PURPOSE(S): To carry out the duties of the USPTO under 35 U.S.C. 2(b)(2)(D), in particular, the enrollment and recognition of individuals to practice as attorneys and agents before the USPTO in patent, trademark, and other non-patent matters; and to maintain complaints, reports, and other information on persons other than registered or recognized attorneys or agents who have offered services to inventors, patent applicants, and patentees. tkelley on DSK3SPTVN1PROD with NOTICES ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES OF USERS AND THE PURPOSES OF SUCH USES: (1) Routine uses will include providing notice to patent applicants regarding whether or not the persons from whom assistance was received are registered or recognized to practice before the USPTO. Used for investigative purposes. (2) Routine uses will include disclosure for law enforcement purposes to the appropriate agency or other authority, whether federal, state, local, foreign, international or tribal, charged with the responsibility of enforcing, investigating, or prosecuting a violation of any law, rule, regulation, or order in any case in which there is an indication of a violation or potential violation of law (civil, criminal, or regulatory in nature). (3) Routine uses will include disclosure to an agency, organization, or individual for the purpose of performing audit or oversight operations as authorized by law, but only such information as is necessary and relevant to such audit or oversight function. (4) Routine uses will include disclosure to contractors and their agents, grantees, experts, consultants, and others performing or working on a contract, service, grant, cooperative agreement, or other work assignment for the United States Patent and Trademark 17:00 Mar 18, 2013 Jkt 229001 Office, when necessary to accomplish an agency function related to this system of records. Individuals provided information under this routine use are subject to the same Privacy Act requirements and limitations on disclosure as are applicable to the United States Patent and Trademark Office employees. (5) Routine uses will include the Prefatory Statement of General Routine Uses Nos. 1–5, 8–10, and 13, as found at 46 FR 63501–63502 (December 31, 1981). RECORD ACCESS PROCEDURES: DISCLOSURE TO CONSUMER REPORTING AGENCIES: CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM: VerDate Mar<15>2010 16837 Subject individual, references, and other individuals furnishing information. Not applicable. POLICIES AND PRACTICES FOR STORING, RETRIEVING, ACCESSING, RETAINING, AND DISPOSING OF RECORDS IN THE SYSTEM: STORAGE: Paper records in file folders, microfilm, and machine-readable storage media. RETRIEVABILITY: Filed by name, registration number or other retrievable indicators. The files are searchable in a database available only to authorized staff members of the Office of Enrollment and Discipline. SAFEGUARDS: Records are located in secured rooms or secured premises with access limited to those whose official duties require access. Electronic files are stored in secured premises with access limited to those whose official duties require access. The electronic files are password protected and can only be accessed by authorized personnel. RETENTION AND DISPOSAL: Requests from individuals should be addressed as stated in the notification section above. CONTESTING RECORD PROCEDURES: The general provisions for access, contesting contents, and appealing initial determinations by the individual concerned appear in 37 CFR part 102 subpart B. Requests from individuals should be addressed as stated in the notification section above. RECORD SOURCE CATEGORIES: EXEMPTIONS CLAIMED FOR THE SYSTEM: Pursuant to 5 U.S.C. 552a(k)(2), all investigatory materials in the record which meet the criteria in 5 U.S.C. 552a(k)(2) are exempt from the notice, access, and contest requirements (under 5 U.S.C. 552a(c)(3), (d), (e)(1), (e)(4)(G), (H), and (I), and (f)) of the agency regulations because of the necessity to exempt this information and material in order to accomplish the law enforcement function of the agency, to prevent subjects of investigations from frustrating the investigatory process, to prevent the disclosure of investigative techniques, to fulfill commitments made to protect the confidentiality of sources, to maintain access to sources of information, and to avoid endangering these sources and law enforcement personnel. Dated: March 14, 2013. Susan K. Fawcett, Records Officer, USPTO, Office of the Chief Information Officer. Records retention and disposal is in accordance with the series record schedules. [FR Doc. 2013–06256 Filed 3–18–13; 8:45 am] SYSTEM MANAGER(S) AND ADDRESS: DEPARTMENT OF COMMERCE Deputy General Counsel for Enrollment and Discipline and Director of the Office of Enrollment and Discipline, United States Patent and Trademark Office, Mail Stop OED, P.O. Box 1450, Alexandria, VA 22313–1450. NOTIFICATION PROCEDURE: Information about the records contained in this system may be obtained by sending a request in writing, signed, to the system manager at the address above or to the address provided in 37 CFR 102 subpart B for making inquiries about records covered by the Privacy Act. Requesters should provide their name, address, and record sought in accordance with the procedures for making inquiries appearing in 37 CFR part 102 subpart B. PO 00000 Frm 00008 Fmt 4703 Sfmt 4703 BILLING CODE 3510–16–P United States Patent and Trademark Office Privacy Act of 1974; System of Records United States Patent and Trademark Office, Commerce. ACTION: Notice of amendment of Privacy Act system of records. AGENCY: In accordance with the requirements of the Privacy Act of 1974, as amended, the United States Patent and Trademark Office (USPTO) is amending the system of records currently listed under ‘‘COMMERCE/ PAT–TM–20 Customer Call Center, Assistance and Satisfaction Survey Records.’’ This action is being taken to SUMMARY: E:\FR\FM\19MRN1.SGM 19MRN1 16838 Federal Register / Vol. 78, No. 53 / Tuesday, March 19, 2013 / Notices update the Privacy Act notice. We invite the public to comment on the amendments noted in this publication. DATES: Written comments must be received no later than April 18, 2013. The amendments will become effective as proposed on April 18, 2013, unless the USPTO receives comments that would result in a contrary determination. You may submit written comments by any of the following methods: • Email: Richard.Fernandez@uspto.gov. Include ‘‘Privacy Act PAT–TM–20 comment’’ in the subject line of the message. • Fax: (571) 273–1180, marked to the attention of Richard Fernandez. • Mail: Richard Fernandez, Office of Patent Information Management, United States Patent and Trademark Office, P.O. Box 1450, Alexandria, VA 22313– 1450. • Federal Rulemaking Portal: https:// www.regulations.gov. All comments received will be available for public inspection at the Federal rulemaking portal located at www.regulations.gov. ADDRESSES: tkelley on DSK3SPTVN1PROD with NOTICES FOR FURTHER INFORMATION CONTACT: Richard Fernandez, Office of Patent Information Management, United States Patent and Trademark Office, P.O. Box 1450, Alexandria, VA 22313–1450, (571) 272–1180. SUPPLEMENTARY INFORMATION: The United States Patent and Trademark Office (USPTO) is giving notice of an amendment to a system of records that is subject to the Privacy Act of 1974. This system of records maintains information on individuals who request information or assistance through the agency’s telephone support system or customer service centers. The Privacy Act notice is being updated with the current office information for the system manager. The description of the routine uses of records maintained in the system has been updated to include use in law enforcement, audits and oversight activities, and distribution to contractors, all uses commonly published in other agency system of records notices. The amended Privacy Act system of records notice, ‘‘COMMERCE/PAT–TM– 20 Customer Call Center, Assistance and Satisfaction Survey Records,’’ is published in its entirety below. COMMERCE/PAT–TM–20 SYSTEM NAME: Customer Call Center, Assistance and Satisfaction Survey Records. VerDate Mar<15>2010 17:00 Mar 18, 2013 Jkt 229001 SECURITY CLASSIFICATION: Unclassified. SYSTEM LOCATION: Office of the Chief Information Officer, United States Patent and Trademark Office, 600 Dulany Street, Alexandria, VA 22314. CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM: Members of the public, employees, contractors, and other individuals requesting information or assistance through the agency call centers and customer service centers. CATEGORIES OF RECORDS IN THE SYSTEM: Customer name, company name, email address, telephone and fax numbers, mailing address, date and time of contact, agent name, customer number, description and resolution of the problem or request, customer contact experience and satisfaction, service recommendations, and desire to be contacted to discuss survey results. AUTHORITY FOR MAINTENANCE OF THE SYSTEM: 5 U.S.C. 301, 35 U.S.C. 2, and E.O. 12862. To carry out the duties of the USPTO as outlined in 35 U.S.C. 2 concerning the dissemination of information, i.e., facilitating communications and providing quality assistance services upon individual user request. This system serves as a controlled repository for call center and customer data. The USPTO also uses this information to obtain customer feedback concerning their service experience and the level of satisfaction provided by the agency’s Electronic Business Center. ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES OF USERS AND THE PURPOSES OF SUCH USES: The USPTO may use the information contained in this system of records to contact customers regarding their survey responses and comments. In addition to the routine uses in the Prefatory Statement of General Routine Uses, Nos. 1–5, 9–10, and 12–13, as found at 46 FR 63501–63502 (December 31, 1981): (1) Routine uses will include disclosure for law enforcement purposes to the appropriate agency or other authority, whether federal, state, local, foreign, international or tribal, charged with the responsibility of enforcing, investigating, or prosecuting a violation of any law, rule, regulation, or order in any case in which there is an indication of a violation or potential violation of law (civil, criminal, or regulatory in nature). Frm 00009 DISCLOSURE TO CONSUMER REPORTING AGENCIES: Not applicable. POLICIES AND PRACTICES FOR STORING, RETRIEVING, ACCESSING, RETAINING, AND DISPOSING OF RECORDS IN THE SYSTEM: STORAGE: On electronic media. PURPOSE(S): PO 00000 (2) Routine uses will include disclosure to an agency, organization, or individual for the purpose of performing audit or oversight operations as authorized by law, but only such information as is necessary and relevant to such audit or oversight function. (3) Routine uses will include disclosure to contractors and their agents, grantees, experts, consultants, and others performing or working on a contract, service, grant, cooperative agreement, or other work assignment for the USPTO, when necessary to accomplish an agency function related to this system of records. Individuals provided information under this routine use are subject to the same Privacy Act requirements and limitations on disclosure as are applicable to the USPTO employees. Fmt 4703 Sfmt 4703 RETRIEVABILITY: By individual’s name or other identifier such as email address or telephone number. SAFEGUARDS: Maintained in areas accessible only to authorized personnel in a building protected by security guards during nonbusiness hours. Systems are password protected. RETENTION AND DISPOSAL: Records retention and disposal is in accordance with the series records schedules. SYSTEM MANAGER(S) AND ADDRESS: Manager, Patent Electronic Business Center, Office of Patent Information Management (OPIM), United States Patent and Trademark Office, P.O. Box 1450, Alexandria, VA 22313–1450. NOTIFICATION PROCEDURE: Information about the records contained in this system may be obtained by sending a request in writing, signed, to the system manager at the address above or to the address provided in 37 CFR 102 subpart B for making inquiries about records covered by the Privacy Act. Requesters should provide their name, address, and record sought in accordance with the procedures for making inquiries appearing in 37 CFR 102 subpart B. E:\FR\FM\19MRN1.SGM 19MRN1 Federal Register / Vol. 78, No. 53 / Tuesday, March 19, 2013 / Notices RECORD ACCESS PROCEDURES: Requests from individuals should be addressed as stated in the notification section above. CONTESTING RECORD PROCEDURES: The general provisions for access, contesting contents, and appealing initial determinations by the individual concerned appear in 37 CFR 102 subpart B. Requests from individuals should be addressed as stated in the notification section above. RECORD SOURCE CATEGORIES: Subject individuals and those authorized by the individual to furnish information. EXEMPTIONS CLAIMED FOR THE SYSTEM: None. Dated: March 14, 2013. Susan K. Fawcett, Records Officer, USPTO, Office of the Chief Information Officer. [FR Doc. 2013–06263 Filed 3–18–13; 8:45 am] BILLING CODE 3510–16–P DEPARTMENT OF COMMERCE Patent and Trademark Office Privacy Act of 1974; System of Records United States Patent and Trademark Office, Commerce. ACTION: Notice of amendment of Privacy Act system of records. AGENCY: In accordance with the requirements of the Privacy Act of 1974, as amended, the United States Patent and Trademark Office (USPTO) is amending the system of records currently listed under ‘‘COMMERCE/ PAT–TM–1 Attorneys and Agents Registered to Practice Before the Office.’’ This action is being taken to update the Privacy Act notice. We invite the public to comment on the amendments noted in this publication. DATES: Written comments must be received no later than April 18, 2013. The amendments will become effective as proposed on April 18, 2013, unless the USPTO receives comments that would result in a contrary determination. SUMMARY: You may submit written comments by any of the following methods: • Email: OEDRecords@uspto.gov. Include ‘‘Privacy Act PAT–TM–1 comment’’ in the subject line of the message. • Fax: (571) 273–0074, marked to the attention of the Deputy General Counsel tkelley on DSK3SPTVN1PROD with NOTICES ADDRESSES: VerDate Mar<15>2010 17:00 Mar 18, 2013 Jkt 229001 for Enrollment and Discipline and Director of the Office of Enrollment and Discipline, United States Patent and Trademark Office, Mail Stop OED, P.O. Box 1450, Alexandria, VA 22313–1450. • Mail: Deputy General Counsel for Enrollment and Discipline and Director of the Office of Enrollment and Discipline, United States Patent and Trademark Office, Mail Stop OED, P.O. Box 1450, Alexandria, VA 22313–1450. • Federal Rulemaking Portal: https:// www.regulations.gov. All comments received will be available for public inspection at the Federal rulemaking portal located at www.regulations.gov. FOR FURTHER INFORMATION CONTACT: Deputy General Counsel for Enrollment and Discipline and Director of the Office of Enrollment and Discipline, United States Patent and Trademark Office, Mail Stop OED, P.O. Box 1450, Alexandria, VA 22313–1450, (571) 272– 4097. SUPPLEMENTARY INFORMATION: The United States Patent and Trademark Office (USPTO) is giving notice of an amendment to a system of records that is subject to the Privacy Act of 1974. This system of records maintains information on attorneys and agents who are, or have been, registered or recognized to practice before the USPTO in patent matters, as well as applicants and former applicants for such registration or recognition to practice. The Privacy Act notice is being updated with additional departmental information for the system manager. The description of the categories of individuals covered by the system has been revised to clarify that the system includes records for both registered and recognized practitioners. The description of the routine uses of records maintained in the system has been revised to indicate where information may be published and disseminated, and to update the routine uses to include use in law enforcement, audits and oversight activities, and distribution to contractors, all uses commonly published in other agency system of records notices. The description of retrievability has been revised to indicate that records may be retrieved by indicators other than name and registration number. The Privacy Act system of records notice, ‘‘COMMERCE/PAT–TM–1 Attorneys and Agents Registered to Practice Before the Office,’’ was previously published at 70 FR 69520 (November 16, 2005). The amended system of records is being renamed ‘‘COMMERCE/PAT–TM–1 Attorneys and Agents Registered or Recognized to PO 00000 Frm 00010 Fmt 4703 Sfmt 4703 16839 Practice Before the Office’’ and is published in its entirety below. COMMERCE/PAT–TM–1 SYSTEM NAME: Attorneys and Agents Registered or Recognized to Practice Before the Office. SECURITY CLASSIFICATION: Unclassified. SYSTEM LOCATION: Office of Enrollment and Discipline, United States Patent and Trademark Office, 600 Dulany Street, Alexandria, VA 22314; Office of the Solicitor, United States Patent and Trademark Office, 600 Dulany Street, Alexandria, VA 22314. CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM: Attorneys and agents who are, or have been, registered or recognized to practice before the United States Patent and Trademark Office (USPTO) in patent, trademark, and other non-patent matters, and applicants and former applicants for such registration or recognition to practice. CATEGORIES OF RECORDS IN THE SYSTEM: Biographical information, personal and professional qualifications, character and fitness report, investigations of an applicant’s suitability or eligibility for registration to practice before the USPTO, undertakings of former patent examiners, current address, and status information. AUTHORITY FOR MAINTENANCE OF THE SYSTEM: 35 U.S.C. 2. PURPOSE(S): To carry out the duties of the USPTO under 35 U.S.C. 2(b)(2)(D), in particular, for the enrollment and recognition of individuals to practice as attorneys and agents before the USPTO in patent, trademark, and other non-patent matters. ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES OF USERS AND THE PURPOSES OF SUCH USES: (1) Routine uses will include publishing and disseminating a public roster including an address of record, law firm or company affiliation, telephone number, and registration number of the active registered individuals on the USPTO Web site; registration status is disseminated upon inquiry; and information may be published on the USPTO Web site or otherwise disclosed to solicit information regarding an applicant’s suitability and eligibility for registration to practice before the USPTO. E:\FR\FM\19MRN1.SGM 19MRN1

Agencies

[Federal Register Volume 78, Number 53 (Tuesday, March 19, 2013)]
[Notices]
[Pages 16837-16839]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2013-06263]


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DEPARTMENT OF COMMERCE

United States Patent and Trademark Office


Privacy Act of 1974; System of Records

AGENCY: United States Patent and Trademark Office, Commerce.

ACTION: Notice of amendment of Privacy Act system of records.

-----------------------------------------------------------------------

SUMMARY: In accordance with the requirements of the Privacy Act of 
1974, as amended, the United States Patent and Trademark Office (USPTO) 
is amending the system of records currently listed under ``COMMERCE/
PAT-TM-20 Customer Call Center, Assistance and Satisfaction Survey 
Records.'' This action is being taken to

[[Page 16838]]

update the Privacy Act notice. We invite the public to comment on the 
amendments noted in this publication.

DATES: Written comments must be received no later than April 18, 2013. 
The amendments will become effective as proposed on April 18, 2013, 
unless the USPTO receives comments that would result in a contrary 
determination.

ADDRESSES: You may submit written comments by any of the following 
methods:
     Email: Richard.Fernandez@uspto.gov. Include ``Privacy Act 
PAT-TM-20 comment'' in the subject line of the message.
     Fax: (571) 273-1180, marked to the attention of Richard 
Fernandez.
     Mail: Richard Fernandez, Office of Patent Information 
Management, United States Patent and Trademark Office, P.O. Box 1450, 
Alexandria, VA 22313-1450.
     Federal Rulemaking Portal: https://www.regulations.gov.
    All comments received will be available for public inspection at 
the Federal rulemaking portal located at www.regulations.gov.

FOR FURTHER INFORMATION CONTACT: Richard Fernandez, Office of Patent 
Information Management, United States Patent and Trademark Office, P.O. 
Box 1450, Alexandria, VA 22313-1450, (571) 272-1180.

SUPPLEMENTARY INFORMATION: The United States Patent and Trademark 
Office (USPTO) is giving notice of an amendment to a system of records 
that is subject to the Privacy Act of 1974. This system of records 
maintains information on individuals who request information or 
assistance through the agency's telephone support system or customer 
service centers. The Privacy Act notice is being updated with the 
current office information for the system manager. The description of 
the routine uses of records maintained in the system has been updated 
to include use in law enforcement, audits and oversight activities, and 
distribution to contractors, all uses commonly published in other 
agency system of records notices.
    The amended Privacy Act system of records notice, ``COMMERCE/PAT-
TM-20 Customer Call Center, Assistance and Satisfaction Survey 
Records,'' is published in its entirety below.
COMMERCE/PAT-TM-20

System name:
    Customer Call Center, Assistance and Satisfaction Survey Records.

Security classification:
    Unclassified.

System location:
    Office of the Chief Information Officer, United States Patent and 
Trademark Office, 600 Dulany Street, Alexandria, VA 22314.

Categories of individuals covered by the system:
    Members of the public, employees, contractors, and other 
individuals requesting information or assistance through the agency 
call centers and customer service centers.

Categories of records in the system:
    Customer name, company name, email address, telephone and fax 
numbers, mailing address, date and time of contact, agent name, 
customer number, description and resolution of the problem or request, 
customer contact experience and satisfaction, service recommendations, 
and desire to be contacted to discuss survey results.

Authority for maintenance of the system:
    5 U.S.C. 301, 35 U.S.C. 2, and E.O. 12862.

Purpose(s):
    To carry out the duties of the USPTO as outlined in 35 U.S.C. 2 
concerning the dissemination of information, i.e., facilitating 
communications and providing quality assistance services upon 
individual user request. This system serves as a controlled repository 
for call center and customer data. The USPTO also uses this information 
to obtain customer feedback concerning their service experience and the 
level of satisfaction provided by the agency's Electronic Business 
Center.

Routine uses of records maintained in the system, including categories 
of users and the purposes of such uses:
    The USPTO may use the information contained in this system of 
records to contact customers regarding their survey responses and 
comments.
    In addition to the routine uses in the Prefatory Statement of 
General Routine Uses, Nos. 1-5, 9-10, and 12-13, as found at 46 FR 
63501-63502 (December 31, 1981):
    (1) Routine uses will include disclosure for law enforcement 
purposes to the appropriate agency or other authority, whether federal, 
state, local, foreign, international or tribal, charged with the 
responsibility of enforcing, investigating, or prosecuting a violation 
of any law, rule, regulation, or order in any case in which there is an 
indication of a violation or potential violation of law (civil, 
criminal, or regulatory in nature).
    (2) Routine uses will include disclosure to an agency, 
organization, or individual for the purpose of performing audit or 
oversight operations as authorized by law, but only such information as 
is necessary and relevant to such audit or oversight function.
    (3) Routine uses will include disclosure to contractors and their 
agents, grantees, experts, consultants, and others performing or 
working on a contract, service, grant, cooperative agreement, or other 
work assignment for the USPTO, when necessary to accomplish an agency 
function related to this system of records. Individuals provided 
information under this routine use are subject to the same Privacy Act 
requirements and limitations on disclosure as are applicable to the 
USPTO employees.

Disclosure to consumer reporting agencies:
    Not applicable.

Policies and practices for storing, retrieving, accessing, retaining, 
and disposing of records in the system:
Storage:
    On electronic media.

Retrievability:
    By individual's name or other identifier such as email address or 
telephone number.

Safeguards:
    Maintained in areas accessible only to authorized personnel in a 
building protected by security guards during nonbusiness hours. Systems 
are password protected.

Retention and disposal:
    Records retention and disposal is in accordance with the series 
records schedules.

System manager(s) and address:
    Manager, Patent Electronic Business Center, Office of Patent 
Information Management (OPIM), United States Patent and Trademark 
Office, P.O. Box 1450, Alexandria, VA 22313-1450.

Notification procedure:
    Information about the records contained in this system may be 
obtained by sending a request in writing, signed, to the system manager 
at the address above or to the address provided in 37 CFR 102 subpart B 
for making inquiries about records covered by the Privacy Act. 
Requesters should provide their name, address, and record sought in 
accordance with the procedures for making inquiries appearing in 37 CFR 
102 subpart B.

[[Page 16839]]

Record access procedures:
    Requests from individuals should be addressed as stated in the 
notification section above.

Contesting record procedures:
    The general provisions for access, contesting contents, and 
appealing initial determinations by the individual concerned appear in 
37 CFR 102 subpart B. Requests from individuals should be addressed as 
stated in the notification section above.

Record source categories:
    Subject individuals and those authorized by the individual to 
furnish information.

Exemptions claimed for the system:
    None.

    Dated: March 14, 2013.
Susan K. Fawcett,
Records Officer, USPTO, Office of the Chief Information Officer.
[FR Doc. 2013-06263 Filed 3-18-13; 8:45 am]
BILLING CODE 3510-16-P
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