National Contact Center; Information Collection; National Contact Center Customer Evaluation Survey, 14549-14550 [2013-05165]

Download as PDF Federal Register / Vol. 78, No. 44 / Wednesday, March 6, 2013 / Notices pmangrum on DSK3VPTVN1PROD with NOTICES ordered to do so by Puerto Rico’s Office of the Health Advocate. ASES ultimately agreed to Respondents’ demand for higher reimbursement rates. ASES believed it had no choice but to acquiesce to Respondents’ demands because of its concerns over access to nephrology services for Mi Salud patients. On June 13, 2012, ASES abandoned the new reimbursement formula and reinstated the 20 percent COB. The requirement that payers reimburse providers the full 20 percent COB, retroactive to March 16, 2012, is estimated to cost ASES and the Mi Salud program an additional $4 million to $6 million annually. Thus, the denial of nephrology services and the demands for higher reimbursement rates caused substantial harm to the consumers of Puerto Rico. Finally, the proposed complaint alleges that Respondents’ actions were a naked agreement to fix prices and a collective refusal to deal, not related to any efficiency-enhancing justification or any efforts at clinical or financial integration. Respondents, at all times relevant to the proposed complaint, maintained separate, independent nephrology practices and made no attempt to share the financial risk in the provision of nephrology services or to clinically integrate the delivery of care to patients, which might justify the otherwise illegal joint activity. The Proposed Consent Order The proposed consent order is designed to prevent the continuance and recurrence of the illegal conduct alleged in the proposed complaint, while not prohibiting the Respondents to engage in legitimate joint conduct in the future, if they so choose. Paragraph II of the proposed consent order prevents Respondents from continuing the challenged conduct. In particular, Paragraph II.A prevents Respondents from entering into or participating in agreements: (1) To negotiate on behalf of another physician with any payer, (2) to refuse to deal, or threaten to refuse to deal with any payer, or (3) regarding any term, condition, or requirement upon which another physician deals, or is willing to deal, with any payer, including, but not limited to, price terms. The other parts of Paragraph II reinforce these general prohibitions. Paragraph II.B prohibits Respondents from exchanging information with another physician concerning whether and on what terms that other physician is willing to contract with a payer. Paragraph II.C prevents Respondents from entering into agreements to withhold services from any person. VerDate Mar<15>2010 15:01 Mar 05, 2013 Jkt 229001 Paragraph II.D bars Respondents from exchanging information among physicians concerning any physician’s willingness to offer or withhold services from any person. Paragraph II.E prohibits attempts to engage in the actions precluded by Paragraphs II.A, II.B, II.C, or II.D. Paragraph II.F proscribes encouraging or attempting to induce any action that would be prohibited by Paragraph II. Nothing in Paragraph II prohibits any agreement or conduct among Respondents that is reasonably necessary to a Qualified Arrangement. Paragraph III requires Respondents to provide the Commission with notice and certain information before entering into a Qualified Arrangement. Paragraph III.A requires Respondents to notify the Commission 60 days prior to entering into any Qualified Arrangement. Paragraph III.B requires Respondents to provide information about the nature and effects of the proposed agreement as part of the Paragraph III.A notification. Paragraph III.C allows the Commission to make a written request for additional information within 60 days, which then prevents the participating Respondents from entering into the proposed agreement until 30 days after substantially complying with the request for additional information. Paragraphs III.D through F state that certain actions with respect to a proposed Qualified Arrangement should not be construed as a determination by the Commission that the action violates the law, is approved, or violates this order. Paragraph IV is similarly designed to prevent the challenged conduct from recurring by requiring Respondents to send copies of the complaint and consent order to those impacted by its terms. Paragraph IV.A requires each Respondent to send a copy of the complaint and consent order to every physician, officer, manager, and staff member in each Respondent’s medical practice group at any time since January 1, 2010. Paragraph IV.A also requires each Respondent to send a copy of the complaint and consent order to every payer whom Respondent had contacted regarding contracting for physician services at any time since January 1, 2010. Paragraph IV.B carries the provisions in Paragraph IV.A forward for three years from the date of the order. Paragraphs V, VI, and VII impose various obligations on Respondents to report or to provide access to information to the Commission to facilitate Respondents’ compliance with the consent order. Finally, Paragraph VIII provides that the proposed consent PO 00000 Frm 00042 Fmt 4703 Sfmt 4703 14549 order will expire 20 years from the date it is issued. By direction of the Commission., Chairman Leibowitz not participating. Donald S. Clark, Secretary. [FR Doc. 2013–05126 Filed 3–5–13; 8:45 am] BILLING CODE 6750–01–P GENERAL SERVICES ADMINISTRATION [OMB Control No. 3090–0278; Docket 2012– 0001; Sequence 19] National Contact Center; Information Collection; National Contact Center Customer Evaluation Survey Contact Center Services, Federal Citizen Information Center, Office of Citizen Services and Innovative Technologies, General Services Administration. ACTION: Notice of request for comments regarding an extension to an existing OMB clearance. AGENCY: SUMMARY: Under the provisions of the Paperwork Reduction Act, the General Services Administration will be submitting to the Office of Management and Budget (OMB) a request to review and approve an extension of a previously approved information collection requirement regarding the National Contact Center customer evaluation surveys. In this request, the previously approved surveys have been supplemented with surveys that will temporarily replace those existing surveys for one period of several months. These temporary surveys will allow the National Contact Center to compare its customer service levels to those of private industry contact centers. Submit comments on or before: May 6, 2013. FOR FURTHER INFORMATION CONTACT: Tonya Beres, Federal Information Specialist, Office of Citizen Services and Communications, at telephone (202) 501–1803 or via email to tonya.beres@gsa.gov. DATES: Submit comments identified by Information Collection 3090–0278, National Contact Center Evaluation Survey, by any of the following methods: • Regulations.gov: https:// www.regulations.gov. Submit comments via the Federal eRulemaking portal by searching the OMB control number. Select the link ‘‘Submit a Comment’’ that corresponds with ‘‘Information Collection 3090–0278, National Contract ADDRESSES: E:\FR\FM\06MRN1.SGM 06MRN1 14550 Federal Register / Vol. 78, No. 44 / Wednesday, March 6, 2013 / Notices Center Evaluation Survey’’. Follow the instructions provided at the ‘‘Submit a Comment’’ screen. Please include your name, company name (if any), and ‘‘Information Collection 3090–0278, National Contract Center Evaluation Survey’’ on your attached document. • Fax: 202–501–4067. • Mail: General Services Administration, Regulatory Secretariat (MVCB), 1275 First Street NE., Washington, DC 20417. ATTN: Hada Flowers/IC 3090–0278, National Contract Center Evaluation Survey. Instructions: Please submit comments only and cite Information Collection 3090–0278, National Contract Center Evaluation Survey, in all correspondence related to this collection. All comments received will be posted without change to https:// www.regulations.gov, including any personal and/or business confidential information provided. SUPPLEMENTARY INFORMATION: A. Purpose This information collection will be used to assess the public’s satisfaction with the National Contact Center service, to assist in increasing the efficiency in responding to the public’s need for Federal information, and to assess the effectiveness of marketing efforts. pmangrum on DSK3VPTVN1PROD with NOTICES B. Annual Reporting Burden Temporary Telephone survey (One year only): Respondents: 300. Responses per Respondent: 1. Annual Responses: 300. Hours per Response: 0.116. Total Burden Hours: 35. permanent Telephone Survey: Respondents (Year one): 900. Respondents (subsequent years): 1000. Responses per Respondent: 1. Annual Responses (year one): 900. Annual Responses (subsequent years): 1000. Hours per Response: 0.033. Total Burden Hours (year one): 30. Total Burden Hours (subsequent years): 33.33. Temporary Email survey (One year only): Respondents: 600. Responses per Respondent: 1. Annual Responses: 600. Hours per Response: 0.0833. Total Burden Hours: 50. permanent Email Survey: Respondents (Year one): 960. Respondents (subsequent years): 1560. Responses per Respondent: 1. Annual Responses (year one): 960. VerDate Mar<15>2010 15:01 Mar 05, 2013 Jkt 229001 Annual Responses (subsequent years): 1560. Hours per Response: 0.05. Total Burden Hours (year one): 48. Total Burden Hours (subsequent years): 78. Temporary Web Chat survey (One year only): Respondents: 400. Responses per Respondent: 1. Annual Responses: 400. Hours per Response: 0.0833. Total Burden Hours: 33.33. permanent Web Chat Survey: Respondents (Year one): 440. Respondents (subsequent years): 840. Responses per Respondent: 1. Annual Responses (year one): 440. Annual Responses (subsequent years): 840. Hours per Response: 0.05. Total Burden Hours (year one): 22. Total Burden Hours (subsequent years): 42. Total Annual Respondents (year one): 3600. Total Annual Respondents (year one) Total Burden Hours (Combined, Year One): 218. Total Burden Hours (Combined, Subsequent Years): 153.33. Obtaining Copies of Proposals: Requesters may obtain a copy of the information collection documents from the General Services Administration, Regulatory Secretariat (MVCB), 1275 First Street NE., Washington, DC 20417, telephone (202) 501–4755. Please cite OMB Control No. 3090–0278, National Contact Center Customer Evaluation Survey, in all correspondence. Dated: February 25, 2013. Casey Coleman, Chief Information Officer. [FR Doc. 2013–05165 Filed 3–5–13; 8:45 am] BILLING CODE 6820–CX–P DEPARTMENT OF HEALTH AND HUMAN SERVICES [Document Identifier: HHS–EGOV–16500– 60D] Agency Information Collection Activities; Proposed Collection; Public Comment Request AGENCY: Electronic Government Office, HHS. ACTION: Notice. SUMMARY: In compliance with section 3506(c)(2)(A) of the Paperwork Reduction Act of 1995, the Electronic Government Office (EGOV), Department of Health and Human Services, announces plans to submit an Information Collection Request (ICR), PO 00000 Frm 00043 Fmt 4703 Sfmt 4703 described below, to the Office of Management and Budget (OMB). The ICR is to reinstate the use of the previously approved information collection assigned OMB control number 4040–0004, which expired on 03/31/2012. The ICR also requests categorizing the form as a common form, meaning HHS will only request approval for its own use of the form rather than aggregating the burden estimate across all Federal Agencies as was done for previous actions on this OMB control number. Prior to submitting that ICR to OMB, EGOV seeks comments from the public regarding the burden estimate, below, or any other aspect of the ICR. DATES: Comments on the ICR must be received on or before May 6, 2013. ADDRESSES: Submit your comments to Information.CollectionClearance@ hhs.gov or by calling (202) 690–6162. FOR FURTHER INFORMATION CONTACT: Information Collection Clearance staff, Information.Collection Clearance@hhs.gov or (202) 690–6162. SUPPLEMENTARY INFORMATION: When submitting comments or requesting information, please include the document identifier HHS–EGOV– 16500–60D for reference. Information Collection Request Title: SF–424 Application for Federal Assistance. OMB No.: 4040–0004. Abstract: The SF–424 Application for Federal Assistance is a common form used by all Federal grant-making agencies for applicants to apply for Federal financial assistance. Need and Proposed Use of the Information: The SF–424 Application for Federal Assistance is used by the public to apply for Federal financial assistance in the form of grants. These forms are submitted to the Federal grant-making agencies for evaluation and review. Likely Respondents: Organizations and institutions seeking grants. Burden Statement: Burden in this context means the time expended by persons to generate, maintain, retain, disclose or provide the information requested. This includes the time needed to review instructions, to develop, acquire, install and utilize technology and systems for the purpose of collecting, validating and verifying information, processing and maintaining information, and disclosing and providing information, to train personnel and to be able to respond to a collection of information, to search data sources, to complete and review the collection of information, and to transmit or otherwise disclose the E:\FR\FM\06MRN1.SGM 06MRN1

Agencies

[Federal Register Volume 78, Number 44 (Wednesday, March 6, 2013)]
[Notices]
[Pages 14549-14550]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2013-05165]


=======================================================================
-----------------------------------------------------------------------

GENERAL SERVICES ADMINISTRATION

[OMB Control No. 3090-0278; Docket 2012-0001; Sequence 19]


National Contact Center; Information Collection; National Contact 
Center Customer Evaluation Survey

AGENCY: Contact Center Services, Federal Citizen Information Center, 
Office of Citizen Services and Innovative Technologies, General 
Services Administration.

ACTION: Notice of request for comments regarding an extension to an 
existing OMB clearance.

-----------------------------------------------------------------------

SUMMARY: Under the provisions of the Paperwork Reduction Act, the 
General Services Administration will be submitting to the Office of 
Management and Budget (OMB) a request to review and approve an 
extension of a previously approved information collection requirement 
regarding the National Contact Center customer evaluation surveys. In 
this request, the previously approved surveys have been supplemented 
with surveys that will temporarily replace those existing surveys for 
one period of several months. These temporary surveys will allow the 
National Contact Center to compare its customer service levels to those 
of private industry contact centers.

DATES: Submit comments on or before: May 6, 2013.

FOR FURTHER INFORMATION CONTACT: Tonya Beres, Federal Information 
Specialist, Office of Citizen Services and Communications, at telephone 
(202) 501-1803 or via email to tonya.beres@gsa.gov.

ADDRESSES: Submit comments identified by Information Collection 3090-
0278, National Contact Center Evaluation Survey, by any of the 
following methods:
     Regulations.gov: https://www.regulations.gov. Submit 
comments via the Federal eRulemaking portal by searching the OMB 
control number. Select the link ``Submit a Comment'' that corresponds 
with ``Information Collection 3090-0278, National Contract

[[Page 14550]]

Center Evaluation Survey''. Follow the instructions provided at the 
``Submit a Comment'' screen. Please include your name, company name (if 
any), and ``Information Collection 3090-0278, National Contract Center 
Evaluation Survey'' on your attached document.
     Fax: 202-501-4067.
     Mail: General Services Administration, Regulatory 
Secretariat (MVCB), 1275 First Street NE., Washington, DC 20417. ATTN: 
Hada Flowers/IC 3090-0278, National Contract Center Evaluation Survey.
    Instructions: Please submit comments only and cite Information 
Collection 3090-0278, National Contract Center Evaluation Survey, in 
all correspondence related to this collection. All comments received 
will be posted without change to https://www.regulations.gov, including 
any personal and/or business confidential information provided.

SUPPLEMENTARY INFORMATION: 

A. Purpose

    This information collection will be used to assess the public's 
satisfaction with the National Contact Center service, to assist in 
increasing the efficiency in responding to the public's need for 
Federal information, and to assess the effectiveness of marketing 
efforts.

B. Annual Reporting Burden

    Temporary Telephone survey (One year only):
    Respondents: 300.
    Responses per Respondent: 1.
    Annual Responses: 300.
    Hours per Response: 0.116.
    Total Burden Hours: 35.
    permanent Telephone Survey:
    Respondents (Year one): 900.
    Respondents (subsequent years): 1000.
    Responses per Respondent: 1.
    Annual Responses (year one): 900.
    Annual Responses (subsequent years): 1000.
    Hours per Response: 0.033.
    Total Burden Hours (year one): 30.
    Total Burden Hours (subsequent years): 33.33.
    Temporary Email survey (One year only):
    Respondents: 600.
    Responses per Respondent: 1.
    Annual Responses: 600.
    Hours per Response: 0.0833.
    Total Burden Hours: 50.
    permanent Email Survey:
    Respondents (Year one): 960.
    Respondents (subsequent years): 1560.
    Responses per Respondent: 1.
    Annual Responses (year one): 960.
    Annual Responses (subsequent years): 1560.
    Hours per Response: 0.05.
    Total Burden Hours (year one): 48.
    Total Burden Hours (subsequent years): 78.
    Temporary Web Chat survey (One year only):
    Respondents: 400.
    Responses per Respondent: 1.
    Annual Responses: 400.
    Hours per Response: 0.0833.
    Total Burden Hours: 33.33.
    permanent Web Chat Survey:
    Respondents (Year one): 440.
    Respondents (subsequent years): 840.
    Responses per Respondent: 1.
    Annual Responses (year one): 440.
    Annual Responses (subsequent years): 840.
    Hours per Response: 0.05.
    Total Burden Hours (year one): 22.
    Total Burden Hours (subsequent years): 42.
    Total Annual Respondents (year one): 3600.
    Total Annual Respondents (year one)
    Total Burden Hours (Combined, Year One): 218.
    Total Burden Hours (Combined, Subsequent Years): 153.33.
    Obtaining Copies of Proposals: Requesters may obtain a copy of the 
information collection documents from the General Services 
Administration, Regulatory Secretariat (MVCB), 1275 First Street NE., 
Washington, DC 20417, telephone (202) 501-4755. Please cite OMB Control 
No. 3090-0278, National Contact Center Customer Evaluation Survey, in 
all correspondence.

    Dated: February 25, 2013.
Casey Coleman,
Chief Information Officer.
[FR Doc. 2013-05165 Filed 3-5-13; 8:45 am]
BILLING CODE 6820-CX-P
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.