Proposed Collection; Comment Request on Information Collection Tools Relating to Customer Satisfaction Surveys, 3499 [2013-00746]

Agencies

• Internal Revenue Service
• DEPARTMENT OF THE TREASURY

[Federal Register Volume 78, Number 11 (Wednesday, January 16, 2013)]
[Notices]
[Page 3499]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2013-00746]


-----------------------------------------------------------------------

DEPARTMENT OF THE TREASURY

Internal Revenue Service


Proposed Collection; Comment Request on Information Collection 
Tools Relating to Customer Satisfaction Surveys

AGENCY: Internal Revenue Service (IRS), Treasury.

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: The Department of the Treasury, as part of its continuing 
effort to reduce paperwork and respondent burden, invites the general 
public and other Federal agencies to take this opportunity to comment 
on proposed and/or continuing information collections, as required by 
the Paperwork Reduction Act of 1995, Public Law 104-13 (44 U.S.C. 
3506(c)(2)(A)). Currently, the IRS is soliciting comments concerning an 
existing Customer Satisfaction Surveys previously approved under OMB 
approval number 1545-1432.

DATES: Written comments should be received on or before March 18, 2013 
to be assured of consideration.

ADDRESSES: Direct all written comments to Yvette Lawrence, Internal 
Revenue Service, room 6129, 1111 Constitution Avenue NW., Washington, 
DC 20224. Please send separate comments for each specific information 
collection listed below. You must reference the information 
collection's title, form number, reporting or record-keeping 
requirement number, and OMB number (if any) in your comment.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the collection tools should be directed to R. Joseph Durbala, 
Internal Revenue Service, room 6129, 1111 Constitution Avenue NW., 
Washington, DC 20224, or at (202) 622-3634, or through the Internet at 
RJoseph.Durbala@irs.gov.

SUPPLEMENTARY INFORMATION: Currently, the IRS is seeking comments 
concerning the following information collection tools, reporting, and 
record-keeping requirements:
    Title: IRS Customer Satisfaction Surveys.
    OMB Number: 1545-NEW.
    Form Number: N/A.
    Abstract: We are requesting a three-year approval to conduct 41 
specific customer satisfaction and opinion surveys, which will allow 
the Agency to continue to use a data-driven approach to understanding 
customer satisfaction at the Internal Revenue Service (IRS). 
Collecting, analyzing, and using customer opinion data is a vital 
component of IRS's Balanced Measures Approach, as mandated by Internal 
Revenue Service Reform and Restructuring Act of 1998 and Executive 
Order 12862.
    Current Actions: This is a new request for OMB approval.
    Type of Review: New collection.
    Affected Public: The information collected from taxpayers, 
practitioners, and a few small entities, will help ensure that users of 
IRS programs and services have an effective, efficient, and satisfying 
experience. In regard to online services, this feedback will provide 
insights into customer preferences for online information and services 
on IRS.gov that will meet their needs to resolve inquiries and their 
accounts on their own. This collection of feedback will contribute 
directly to the improvement of content and services provided online.
    Estimated Number of Respondents: 1,000,000.
    Estimated Time per Respondent: 10 min.
    Estimated Total Annual Burden Hours: 150,000.
    The following paragraph applies to all of the collections of 
information covered by this notice:
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless the collection of 
information displays a valid OMB control number. Books or records 
relating to a collection of information must be retained as long as 
their contents may become material in the administration of any 
internal revenue law. Generally, tax returns and tax return information 
are confidential, as required by 26 U.S.C. 6103.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. All 
comments will become a matter of public record.
    Comments are invited on: (a) Whether the collection of information 
is necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the collection of 
information; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology; and (e) estimates of capital or start-up costs and costs of 
operation, maintenance, and purchase of services to provide 
information.

    Approved: January 9, 2013.
R. Joseph Durbala,
IRS Reports Clearance Officer.
[FR Doc. 2013-00746 Filed 1-15-13; 8:45 am]
BILLING CODE 4830-01-P