Agency Information Collection Activities; Reinstatement With Change of a Currently-Approved Information Collection Request: Information Technology Services Survey Portal Customer Satisfaction Assessment (Formerly COMPASS Portal Consumer Satisfaction Assessment), 75490-75491 [2012-30638]
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75490
Federal Register / Vol. 77, No. 245 / Thursday, December 20, 2012 / Notices
Notice of these Determinations be
published in the Federal Register.
For
further information, including a list of
the exhibit objects, contact Ona M.
Hahs, Attorney-Adviser, Office of the
Legal Adviser, U.S. Department of State
(telephone: 202–632–6473). The mailing
address is U.S. Department of State, SA–
5, L/PD, Fifth Floor (Suite 5H03),
Washington, DC 20522–0505.
FOR FURTHER INFORMATION CONTACT:
Dated: December 12, 2012.
J. Adam Ereli,
Principal Deputy Assistant Secretary, Bureau
of Educational and Cultural Affairs,
Department of State.
[FR Doc. 2012–30683 Filed 12–19–12; 8:45 am]
BILLING CODE 4710–05–P
DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety
Administration
[Docket No. FMCSA–2012–0209]
Agency Information Collection
Activities; Reinstatement With Change
of a Currently-Approved Information
Collection Request: Information
Technology Services Survey Portal
Customer Satisfaction Assessment
(Formerly COMPASS Portal Consumer
Satisfaction Assessment)
Federal Motor Carrier Safety
Administration (FMCSA), DOT.
ACTION: Notice and request for
comments.
AGENCY:
In accordance with the
Paperwork Reduction Act of 1995,
FMCSA announces its plan to submit
the Information Collection Request (ICR)
described below to the Office of
Management and Budget (OMB) for
review and approval and invite public
comment. The collection involves the
assessment of FMCSA’s strategic
decision to integrate its Information
Technology (IT) with its business
processes using portal technology to
consolidate its systems and databases
through the FMCSA Information
Technology Services Survey
modernization initiative. The
information to be collected will be used
to assess the satisfaction of Federal,
State, and industry customers with the
FMCSA Information Technology
Services Survey Portal. The ‘‘COMPASS
Portal Customer Satisfaction
Assessment,’’ ICR is being changed to
the ‘‘Information Technology Services
Survey Portal Customer Satisfaction
Assessment,’’ to reflect the need for a
broader term than ‘‘COMPASS’’ for the
portal.
tkelley on DSK3SPTVN1PROD with
SUMMARY:
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Please send your comments by
January 22, 2013. OMB must receive
your comments by this date in order to
act on the ICR.
ADDRESSES: All comments should
reference Federal Docket Management
System (FDMS) Docket Number
FMCSA–2012–0209. Interested persons
are invited to submit written comments
on the proposed information collection
to the Office of Information and
Regulatory Affairs, Office of
Management and Budget. Comments
should be addressed to the attention of
the Desk Officer, Department of
Transportation/Federal Motor Carrier
Safety Administration, and sent via
electronic mail to
oira_submission@omb.eop.gov, or faxed
to (202) 395–6974, or mailed to the
Office of Information and Regulatory
Affairs, Office of Management and
Budget, Docket Library, Room 10102,
725 17th Street NW., Washington, DC
20503.
FOR FURTHER INFORMATION CONTACT: Ms.
Katherine Sinrud, Department of
Transportation, Federal Motor Carrier
Safety Administration, West Building
6th Floor, 1200 New Jersey Avenue SE.,
Washington, DC 20590. Telephone:
202–366–3843; email:
katherine.sinrud@dot.gov.
SUPPLEMENTARY INFORMATION:
Title: Information Technology
Services Survey Portal Customer
Satisfaction Assessment.
OMB Control Number: 2126–0042.
Type of Request: Revision of a
currently-approved information
collection request.
Respondents: Federal, State, and
industry customers/users.
Estimated Number of Respondents:
3,392.
Estimated Time per Response: Five (5)
minutes.
Expiration Date: 11/30/2012.
Frequency of Response: 4 times per
year.
Estimated Total Annual Burden: 283
hours [91 hours (273 industry user
respondents × 5 minutes/60 minutes to
complete survey × 4 times per year) +
192 hours (575 Federal and State
government respondents × 5 minutes/60
minutes to complete survey × 4 times
per year) = 283].
DATES:
Background
Title II, section 207 of the EGovernment Act of 2002 requires
Government agencies to improve the
methods by which Government
information, including information on
the Internet, is organized, preserved,
and made accessible to the public. To
meet this goal, FMCSA plans to provide
PO 00000
Frm 00085
Fmt 4703
Sfmt 4703
a survey on the FMCSA Portal, allowing
users to assess its functionality. This
functionality includes the capability for
Federal, State, and industry users to
access the Agency’s existing safety IT
systems with a single set of credentials
and have easy access to safety data
about the companies that do business
with FMCSA. The IT program will also
focus on improving the accuracy of data
to help ensure information, such as
carrier name and address, is valid and
reliable.
FMCSA’s legacy information systems
are currently operational. However,
having this many stand-alone systems
has led to data quality concerns, a need
for excessive identifications (IDs) and
passwords, and significant operational
and maintenance costs. Integrating our
information technologies with our
business processes will in turn, improve
our operations considerably,
particularly in terms of data quality,
ease of use, and reduction of
maintenance costs.
In early 2007, FMCSA’s IT program
launched a series of releases of a new
FMCSA Portal to its Federal, State and
Industry customers. Over the coming
years, more than 15 releases are
planned. These releases will use portal
technology to fuse and provide
numerous services and functions via a
single user interface and provide
tailored services that seek to meet the
needs of specific constituencies within
our customer universe.
The FMCSA Information Technology
Services Survey Portal will entail
considerable expenditure of Federal
Government dollars over the years and
will fundamentally impact the nature of
the relationship between the Agency
and its Federal, State, and industry
customers. Consequently, the Agency
intends to conduct regular and ongoing
assessments of customer satisfaction
with the Information Technology
Services Survey.
The primary purposes of this
assessment are to:
• Determine the extent to which the
FMCSA Portal functionality continues
to meet the needs of Agency customers;
• Identify and prioritize additional
modifications; and
• Determine the extent that the
FMCSA Portal has impacted FMCSA’s
relationships with its main customer
groups.
The assessment will address:
• Overall customer satisfaction;
• Customer satisfaction against
specific items;
• Performance of systems integrator
against agreed objectives;
• Desired adjustments and
modifications to systems;
E:\FR\FM\20DEN1.SGM
20DEN1
Federal Register / Vol. 77, No. 245 / Thursday, December 20, 2012 / Notices
• Demonstrated value of investment
to FMCSA and DOT;
• Items about the FMCSA Portal that
customers like best;
• Customer ideas for making the
FMCSA Portal better.
Public Comments Invited: You are
asked to comment on any aspect of this
information collection, including: (1)
Whether the proposed collection is
necessary for the FMCSA to perform its
functions; (2) the accuracy of the
estimated burden; (3) ways for the
FMCSA to enhance the quality,
usefulness, and clarity of the collected
information; and (4) ways that the
burden could be minimized without
reducing the quality of the collected
information.
Issued on: December 10, 2012.
Kelly Leone,
Associate Administrator for Office of
Research and Information Technology.
[FR Doc. 2012–30638 Filed 12–19–12; 8:45 am]
BILLING CODE 4910–EX–P
DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety
Administration
[Docket No. FMCSA–2007–27748]
Entry-Level Driver Training; Public
Listening Session
Federal Motor Carrier Safety
Administration (FMCSA), DOT.
ACTION: Notice of public listening
session.
AGENCY:
FMCSA announces that it will
hold a public listening session to solicit
ideas and information on the issue of
entry-level training for drivers of
commercial motor vehicles (CMVs).
Specifically, the Agency solicits input
on factors, issues, and data it should
consider in anticipation of a rulemaking
to implement the entry-level driver
training (ELDT) provisions in the
Moving Ahead for Progress in the 21st
Century Act, Public Law 112–141
(MAP–21). Wherever possible, the
Agency requests that participants
indicate whether the ideas identified are
supported by research and data
analyses, including cost/benefit
considerations. The session, which will
be held at the American Bus Association
(ABA) Marketplace meeting in
Charlotte, NC, will allow interested
persons to present comments and
relevant new research on ELDT. All
comments will be transcribed and
placed in the docket referenced above
for FMCSA’s consideration. The entire
day’s proceedings will be webcast.
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SUMMARY:
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The listening session will be
held on Monday, January 7, 2013, from
9:00–11:00 a.m. and from 2:00–4:00
p.m., ET. If all interested in-person
participants have had an opportunity to
comment, the session may conclude
earlier.
DATES:
The listening session will
be held at the Charlotte Convention
Center, 501 S. College Street, Charlotte,
NC 28202, (704) 339–6000, in Room 207
A and B. In addition to attending the
session in person, the Agency offers
several ways to provide comments, as
enumerated below.
Internet Address for Live Webcast.
FMCSA will post specific information
on how to participate via the Internet on
the FMCSA Web site at
www.fmcsa.dot.gov/rules-regulations/
topics/hos/HOS-ListeningSessions.aspx.
You may submit comments bearing
the Federal Docket Management System
(FDMS) Docket ID FMCSA–2007–27748
using any of the following methods:
• Federal eRulemaking Portal: Go to
www.regulations.gov. Follow the on-line
instructions for submitting comments.
• Mail: Docket Management Facility;
U.S. Department of Transportation, 1200
New Jersey Avenue SE., West Building
Ground Floor, Room W12–140,
Washington, DC 20590–0001.
• Hand Delivery or Courier: West
Building Ground Floor, Room W12–140,
1200 New Jersey Avenue SE.,
Washington, DC, between 9 a.m. and 5
p.m., ET, Monday through Friday,
except Federal Holidays.
• Fax: 1–202–493–2251.
Each submission must include the
Agency name and the docket number for
this notice. Note that DOT posts all
comments received, without change, to
www.regulations.gov, including any
personal information included in a
comment. Please see the Privacy Act
heading below.
Docket: For access to the docket to
read background documents or
comments, go to www.regulations.gov at
any time or visit Room W12–140 on the
ground level of the West Building, 1200
New Jersey Avenue SE., Washington,
DC, between 9 a.m. and 5 p.m., ET,
Monday through Friday, except Federal
holidays. The on-line Federal document
management system is available 24
hours each day, 365 days each year. If
you would like acknowledgment that
we received your comments, please
include a self-addressed, stamped
envelope or postcard or print the
acknowledgement page that appears
after submitting comments on-line.
Privacy Act: Anyone may search the
electronic form of all comments
ADDRESSES:
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Fmt 4703
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75491
received into any of our dockets by the
name of the individual submitting the
comment (or of the person signing the
comment, if submitted on behalf of an
association, business, labor union, etc.).
You may review DOT’s Privacy Act
Statement for the Federal Docket
Management System published in the
Federal Register on January 17, 2008
(73 FR 3316), or you may visit https://
edocket.access.gpo.gov/2008/pdf/E8785.pdf.
For
information concerning the listening
session or the live webcast, please
contact Ms. Shannon L. Watson, Senior
Advisor for Policy, FMCSA, (202) 385–
2395.
If you need sign language assistance
to participate in this HOS listening
session, contact Ms. Watson by
Wednesday, January 2, 2013, to allow us
to arrange for such services. FMCSA
cannot guarantee that interpreter
services requested on short notice will
be provided.
SUPPLEMENTARY INFORMATION:
FOR FURTHER INFORMATION CONTACT:
I. Background
In the early 1980s, the Federal
Highway Administration (FHWA) Office
of Motor Carriers, predecessor to the
FMCSA, determined that there was a
need for technical guidance in the area
of truck driver training. Research
showed that few driver training
institutions offered a structured
curriculum or a standardized training
program for any type of CMV driver. A
1995 study entitled ‘‘Assessing the
Adequacy of Commercial Motor Vehicle
Driver Training’’ (the Adequacy Report)
concluded, among other things, that
effective ELDT needs to include behindthe-wheel (BTW) instruction on how to
operate a heavy vehicle.
In 2004, FMCSA implemented a
training rule that focused on areas
unrelated to the hands-on operation of
a CMV, relying instead on the
commercial driver’s license (CDL)
knowledge and skills tests to encourage
training in the operation of CMVs.
These current training regulations cover
four areas: (1) Driver qualifications; (2)
hours of service limitations; (3)
wellness; and (4) whistleblower
protection. In 2005, the U.S. Court of
Appeals for the District of Columbia
Circuit held that the Agency was
arbitrary and capricious in promulgating
the 2004 rule because it ignored the
BTW training component aspect of the
1995 Adequacy Report.
In 2007, FMCSA published a Notice
of Proposed Rulemaking (NPRM)
seeking public comment on enhanced
ELDT requirements (72 FR 73226). In
E:\FR\FM\20DEN1.SGM
20DEN1
]]>Agencies
[Federal Register Volume 77, Number 245 (Thursday, December 20, 2012)]
[Notices]
[Pages 75490-75491]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2012-30638]
=======================================================================
-----------------------------------------------------------------------
DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety Administration
[Docket No. FMCSA-2012-0209]
Agency Information Collection Activities; Reinstatement With
Change of a Currently-Approved Information Collection Request:
Information Technology Services Survey Portal Customer Satisfaction
Assessment (Formerly COMPASS Portal Consumer Satisfaction Assessment)
AGENCY: Federal Motor Carrier Safety Administration (FMCSA), DOT.
ACTION: Notice and request for comments.
-----------------------------------------------------------------------
SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FMCSA
announces its plan to submit the Information Collection Request (ICR)
described below to the Office of Management and Budget (OMB) for review
and approval and invite public comment. The collection involves the
assessment of FMCSA's strategic decision to integrate its Information
Technology (IT) with its business processes using portal technology to
consolidate its systems and databases through the FMCSA Information
Technology Services Survey modernization initiative. The information to
be collected will be used to assess the satisfaction of Federal, State,
and industry customers with the FMCSA Information Technology Services
Survey Portal. The ``COMPASS Portal Customer Satisfaction Assessment,''
ICR is being changed to the ``Information Technology Services Survey
Portal Customer Satisfaction Assessment,'' to reflect the need for a
broader term than ``COMPASS'' for the portal.
DATES: Please send your comments by January 22, 2013. OMB must receive
your comments by this date in order to act on the ICR.
ADDRESSES: All comments should reference Federal Docket Management
System (FDMS) Docket Number FMCSA-2012-0209. Interested persons are
invited to submit written comments on the proposed information
collection to the Office of Information and Regulatory Affairs, Office
of Management and Budget. Comments should be addressed to the attention
of the Desk Officer, Department of Transportation/Federal Motor Carrier
Safety Administration, and sent via electronic mail to oira_submission@omb.eop.gov, or faxed to (202) 395-6974, or mailed to the
Office of Information and Regulatory Affairs, Office of Management and
Budget, Docket Library, Room 10102, 725 17th Street NW., Washington, DC
20503.
FOR FURTHER INFORMATION CONTACT: Ms. Katherine Sinrud, Department of
Transportation, Federal Motor Carrier Safety Administration, West
Building 6th Floor, 1200 New Jersey Avenue SE., Washington, DC 20590.
Telephone: 202-366-3843; email: katherine.sinrud@dot.gov.
SUPPLEMENTARY INFORMATION:
Title: Information Technology Services Survey Portal Customer
Satisfaction Assessment.
OMB Control Number: 2126-0042.
Type of Request: Revision of a currently-approved information
collection request.
Respondents: Federal, State, and industry customers/users.
Estimated Number of Respondents: 3,392.
Estimated Time per Response: Five (5) minutes.
Expiration Date: 11/30/2012.
Frequency of Response: 4 times per year.
Estimated Total Annual Burden: 283 hours [91 hours (273 industry
user respondents x 5 minutes/60 minutes to complete survey x 4 times
per year) + 192 hours (575 Federal and State government respondents x 5
minutes/60 minutes to complete survey x 4 times per year) = 283].
Background
Title II, section 207 of the E-Government Act of 2002 requires
Government agencies to improve the methods by which Government
information, including information on the Internet, is organized,
preserved, and made accessible to the public. To meet this goal, FMCSA
plans to provide a survey on the FMCSA Portal, allowing users to assess
its functionality. This functionality includes the capability for
Federal, State, and industry users to access the Agency's existing
safety IT systems with a single set of credentials and have easy access
to safety data about the companies that do business with FMCSA. The IT
program will also focus on improving the accuracy of data to help
ensure information, such as carrier name and address, is valid and
reliable.
FMCSA's legacy information systems are currently operational.
However, having this many stand-alone systems has led to data quality
concerns, a need for excessive identifications (IDs) and passwords, and
significant operational and maintenance costs. Integrating our
information technologies with our business processes will in turn,
improve our operations considerably, particularly in terms of data
quality, ease of use, and reduction of maintenance costs.
In early 2007, FMCSA's IT program launched a series of releases of
a new FMCSA Portal to its Federal, State and Industry customers. Over
the coming years, more than 15 releases are planned. These releases
will use portal technology to fuse and provide numerous services and
functions via a single user interface and provide tailored services
that seek to meet the needs of specific constituencies within our
customer universe.
The FMCSA Information Technology Services Survey Portal will entail
considerable expenditure of Federal Government dollars over the years
and will fundamentally impact the nature of the relationship between
the Agency and its Federal, State, and industry customers.
Consequently, the Agency intends to conduct regular and ongoing
assessments of customer satisfaction with the Information Technology
Services Survey.
The primary purposes of this assessment are to:
Determine the extent to which the FMCSA Portal
functionality continues to meet the needs of Agency customers;
Identify and prioritize additional modifications; and
Determine the extent that the FMCSA Portal has impacted
FMCSA's relationships with its main customer groups.
The assessment will address:
Overall customer satisfaction;
Customer satisfaction against specific items;
Performance of systems integrator against agreed
objectives;
Desired adjustments and modifications to systems;
[[Page 75491]]
Demonstrated value of investment to FMCSA and DOT;
Items about the FMCSA Portal that customers like best;
Customer ideas for making the FMCSA Portal better.
Public Comments Invited: You are asked to comment on any aspect of
this information collection, including: (1) Whether the proposed
collection is necessary for the FMCSA to perform its functions; (2) the
accuracy of the estimated burden; (3) ways for the FMCSA to enhance the
quality, usefulness, and clarity of the collected information; and (4)
ways that the burden could be minimized without reducing the quality of
the collected information.
Issued on: December 10, 2012.
Kelly Leone,
Associate Administrator for Office of Research and Information
Technology.
[FR Doc. 2012-30638 Filed 12-19-12; 8:45 am]
BILLING CODE 4910-EX-P
