Agency Information Collection Activities (Call Center Satisfaction Survey) Under OMB Review, 70211 [2012-28447]

Download as PDF Federal Register / Vol. 77, No. 226 / Friday, November 23, 2012 / Notices control number. The Federal Register Notice with a 60-day comment period soliciting comments on this collection of information was published on September 13, 2012, at page 56709– 56710. Affected Public: Business or other forprofit. Estimated Annual Burden: 646 hours. Estimated Average Burden per Respondent: 2 Hours. Frequency of Response: One time. Estimated Number of Respondents: 323. Dated: November 19, 2012. By direction of the Secretary. Robert C. McFetridge, Director, Office of Regulations Policy and Management, Office of the General Counsel, Department of Veterans Affairs. [FR Doc. 2012–28446 Filed 11–21–12; 8:45 am] BILLING CODE 8320–01–P DEPARTMENT OF VETERANS AFFAIRS [OMB Control No. 2900–0744] Agency Information Collection Activities (Call Center Satisfaction Survey) Under OMB Review Veterans Benefits Administration, Department of Veterans Affairs. ACTION: Notice. AGENCY: In compliance with the Paperwork Reduction Act (PRA) of 1995 (44 U.S.C. 3501–21), this notice announces that the Veterans Benefits Administration, Department of Veterans Affairs, will submit the collection of information abstracted below to the Office of Management and Budget (OMB) for review and comment. The PRA submission describes the nature of the information collection and its expected cost and burden and it includes the actual data collection instrument. SUMMARY: Comments must be submitted on or before December 24, 2012. ADDRESSES: Submit written comments on the collection of information through www.Regulations.gov; or to VA’s OMB Desk Officer, OMB Human Resources and Housing Branch, New Executive Office Building, Room 10235, Washington, DC 20503 (202) 395–7316. Please refer to ‘‘OMB Control No. 2900– 0744’’ in any correspondence. For Further Information or a Copy of the Submission Contact: Crystal Rennie, Enterprise Records Service (005R1B), Department of Veterans Affairs, 810 Vermont Avenue NW., Washington, DC 20420, (202) 632–7492, FAX (202) 632– mstockstill on DSK4VPTVN1PROD with NOTICES DATES: VerDate Mar<15>2010 17:03 Nov 21, 2012 Jkt 229001 7583 or email: crystal.rennie@va.gov. Please refer to ‘‘OMB Control No. 2900– 0744.’’ SUPPLEMENTARY INFORMATION: Title: VBA Call Center Satisfaction Survey. OMB Control Number: 2900–0744. Type of Review: Extension of a currently approved collection. Abstract: VBA maintains a commitment to improve the overall quality of service for Veterans. Feedback from Veterans regarding their recent experience to the VA call centers will provide VBA with three key benefits to: (1) Identify what is most important to Veterans; (2) determine what to do to improve the call center experience; and (3) serve to guide training and/or operational activities aimed at enhancing the quality of service provided to Veterans and active duty personnel. An agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number. The Federal Register Notice with a 60-day comment period soliciting comments on this collection of information was published on September 13, 2012, at page 56710. Affected Public: Individuals or households. Estimated Annual Burden: 3,600 hours. Estimated Average Burden per Respondent: 6 minutes. Frequency of Response: On occasion. Estimated Number of Respondents: 36,000. Dated: November 19, 2012. By direction of the Secretary. Robert C. McFetridge, Director, Office of Regulations Policy and Management, Office of the General Counsel, Department of Veterans Affairs. [FR Doc. 2012–28447 Filed 11–21–12; 8:45 am] BILLING CODE 8320–01–P DEPARTMENT OF VETERANS AFFAIRS [OMB Control No. 2900–New (NCA Emerging Burial Survey Needs)] Agency Information Collection Activities Under OMB Review National Cemetery Administration, Department of Veterans Affairs. ACTION: Notice. AGENCY: In compliance with the Paperwork Reduction Act (PRA) of 1995 (44 U.S.C. 3501–21), this notice announces that the National Cemetery SUMMARY: PO 00000 Frm 00076 Fmt 4703 Sfmt 4703 70211 Administration (NCA), Department of Veterans Affairs, has submitted the collection of information abstracted below to the Office of Management and Budget (OMB) for review and comment. The PRA submission describes the nature of the information collection and its expected cost and burden; it includes the actual data collection instrument. DATES: Comments must be submitted on or before December 24, 2012. ADDRESSES: Submit written comments on the collection of information through www.Regulations.gov; or to VA’s OMB Desk Officer, OMB Human Resources and Housing Branch, New Executive Office Building, Room 10235, Washington, DC 20503 (202) 395–7316. Please refer to ‘‘OMB Control No. 2900New (NCA Emerging Burial Survey Needs) in any correspondence. FOR FURTHER INFORMATION CONTACT: Crystal Rennie, Enterprise Records Service (005R1B), Department of Veterans Affairs, 810 Vermont Avenue NW., Washington, DC 20420, (202) 632– 7492, FAX (202) 632–7583 or email: crystal.rennie@va.gov. Please refer to ‘‘OMB Control No. 2900-New (NCA Emerging Burial Survey Needs).’’ SUPPLEMENTARY INFORMATION: Titles: NCA Emerging Burial Survey Needs. a. 2012 Veterans Burial Benefits Survey b. Focus Group c. New and Emerging Burial Practices Study: Structured Interview Guide. OMB Control Number: 2900-New (NCA Emerging Burial Survey Needs). Type of Review: New data collection. Abstract: NCA has over the past several years made significant efforts to evaluate its burial program. In 2008, NCA completed the first comprehensive evaluation of its burial benefits program, which included a nation-wide survey of Veterans that, among other things, assessed the reasons that Veterans choose—or do not choose—burial in a national cemetery. Although the survey assessed what types of interment practices were currently available through NCA and evaluated Veterans’ preferences for existing interment practices, it did not determine Veterans’ preferences for interment options that were beyond what was currently offered by VA at that time. NCA now seeks to both update the their understanding of the Veterans’ satisfaction with NCA’s current services, and to understand what additional internment options might be of interest to our Veterans and how they would view the inclusion of these options at the national cemeteries or other venues. The survey and focus groups will form the basis for review of E:\FR\FM\23NON1.SGM 23NON1

Agencies

[Federal Register Volume 77, Number 226 (Friday, November 23, 2012)]
[Notices]
[Page 70211]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2012-28447]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0744]


Agency Information Collection Activities (Call Center 
Satisfaction Survey) Under OMB Review

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995 
(44 U.S.C. 3501-21), this notice announces that the Veterans Benefits 
Administration, Department of Veterans Affairs, will submit the 
collection of information abstracted below to the Office of Management 
and Budget (OMB) for review and comment. The PRA submission describes 
the nature of the information collection and its expected cost and 
burden and it includes the actual data collection instrument.

DATES: Comments must be submitted on or before December 24, 2012.

ADDRESSES: Submit written comments on the collection of information 
through www.Regulations.gov; or to VA's OMB Desk Officer, OMB Human 
Resources and Housing Branch, New Executive Office Building, Room 
10235, Washington, DC 20503 (202) 395-7316. Please refer to ``OMB 
Control No. 2900-0744'' in any correspondence.
    For Further Information or a Copy of the Submission Contact: 
Crystal Rennie, Enterprise Records Service (005R1B), Department of 
Veterans Affairs, 810 Vermont Avenue NW., Washington, DC 20420, (202) 
632-7492, FAX (202) 632-7583 or email: crystal.rennie@va.gov. Please 
refer to ``OMB Control No. 2900-0744.''

SUPPLEMENTARY INFORMATION: 
    Title: VBA Call Center Satisfaction Survey.
    OMB Control Number: 2900-0744.
    Type of Review: Extension of a currently approved collection.
    Abstract: VBA maintains a commitment to improve the overall quality 
of service for Veterans. Feedback from Veterans regarding their recent 
experience to the VA call centers will provide VBA with three key 
benefits to: (1) Identify what is most important to Veterans; (2) 
determine what to do to improve the call center experience; and (3) 
serve to guide training and/or operational activities aimed at 
enhancing the quality of service provided to Veterans and active duty 
personnel.
    An agency may not conduct or sponsor, and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number. The Federal Register Notice with a 
60-day comment period soliciting comments on this collection of 
information was published on September 13, 2012, at page 56710.
    Affected Public: Individuals or households.
    Estimated Annual Burden: 3,600 hours.
    Estimated Average Burden per Respondent: 6 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 36,000.

    Dated: November 19, 2012.

    By direction of the Secretary.
Robert C. McFetridge,
Director, Office of Regulations Policy and Management, Office of the 
General Counsel, Department of Veterans Affairs.
[FR Doc. 2012-28447 Filed 11-21-12; 8:45 am]
BILLING CODE 8320-01-P
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