Proposed Information Collection (Call Center Satisfaction Survey): Comment Request, 56710 [2012-22489]
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Federal Register / Vol. 77, No. 178 / Thursday, September 13, 2012 / Notices
FOR FURTHER INFORMATION CONTACT:
Mark Taylor at (202) 632–5514 or FAX
(202) 632–5833.
Under the
PRA of 1995 (Pub. L. 104–13; 44 U.S.C.
3501—3521), Federal agencies must
obtain approval from the Office of
Management and Budget (OMB) for each
collection of information they conduct
or sponsor. This request for comment is
being made pursuant to Section
3506(c)(2)(A) of the PRA.
With respect to the following
collection of information, OSDBU
invites comments on: (1) Whether the
proposed collection of information is
necessary for the proper performance of
OSDBU’s functions, including whether
the information will have practical
utility; (2) the accuracy of OSDBU’s
estimate of the burden of the proposed
collection of information; (3) ways to
enhance the quality, utility, and clarity
of the information to be collected; and
(4) ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
the use of other forms of information
technology.
Title: VA Subcontracting Report for
Service Disabled Veteran-Owned Small
Business and Veteran-Owned Small
Business Concerns, VA Form 0896a.
OMB Control Number: 2900–0741.
Type of Review: Extension.
Abstract: VA Form 0896a will be used
to collect information from
subcontractors to compare information
obtained from subcontracting plans
submitted by prime contractors in order
to determine the accuracy of the data
reported by prime contractors.
Affected Public: Business or other forprofit.
Estimated Annual Burden: 646 hours.
Estimated Average Burden per
Respondent: 2 hours.
Frequency of Response: One time.
Estimated Number of Respondents:
323.
mstockstill on DSK4VPTVN1PROD with NOTICES
SUPPLEMENTARY INFORMATION:
Dated: September 7, 2012.
By direction of the Secretary.
Denise McLamb,
Program Analyst, Enterprise Records Service.
[FR Doc. 2012–22488 Filed 9–12–12; 8:45 am]
BILLING CODE 8320–01–P
VerDate Mar<15>2010
19:13 Sep 12, 2012
Jkt 226001
DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0744]
Proposed Information Collection (Call
Center Satisfaction Survey): Comment
Request
Veterans Benefits
Administration, Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:
The Veterans Benefits
Administration (VBA), Department of
Veterans Affairs (VA), is announcing an
opportunity for public comment on the
proposed collection of certain
information by the agency. Under the
Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to
publish notice in the Federal Register
concerning each proposed collection of
information, including each proposed
extension of a currently approved
collection, and allow 60 days for public
comment in response to the notice. This
notice solicits comments for information
needed from Veterans regarding their
recent experience in contacting VA call
centers.
DATES: Written comments and
recommendations on the proposed
collection of information should be
received on or before November 13,
2012.
ADDRESSES: Submit written comments
on the collection of information through
Federal Docket Management System
(FDMS) at www.Regulations.gov or to
Nancy J. Kessinger, Veterans Benefits
Administration (20M35), Department of
Veterans Affairs, 810 Vermont Avenue
NW., Washington, DC 20420 or email:
nancy.kessinger@va.gov. Please refer to
‘‘OMB Control No. 2900–0744’’ in any
correspondence. During the comment
period, comments may be viewed online
through FDMS.
FOR FURTHER INFORMATION CONTACT:
Nancy J. Kessinger at (202) 632–8924 or
Fax (202) 632–8925.
SUPPLEMENTARY INFORMATION: Under the
PRA of 1995 (Pub. L. 104–13; 44 U.S.C.
3501—3521), Federal agencies must
obtain approval from the Office of
Management and Budget (OMB) for each
collection of information they conduct
or sponsor. This request for comment is
being made pursuant to Section
3506(c)(2)(A) of the PRA.
With respect to the following
collection of information, VBA invites
comments on: (1) Whether the proposed
collection of information is necessary
for the proper performance of VBA’s
functions, including whether the
information will have practical utility;
SUMMARY:
PO 00000
Frm 00105
Fmt 4703
Sfmt 4703
(2) the accuracy of VBA’s estimate of the
burden of the proposed collection of
information; (3) ways to enhance the
quality, utility, and clarity of the
information to be collected; and (4)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
the use of other forms of information
technology.
Title: VBA Call Center Satisfaction
Survey.
OMB Control Number: 2900–0744.
Type of Review: Extension of a
currently approved collection.
Abstract: VBA maintains a
commitment to improve the overall
quality of service for Veterans. Feedback
from Veterans regarding their recent
experience to the VA call centers will
provide VBA with three key benefits to:
(1) Identify what is most important to
Veterans; (2) determine what to do to
improve the call center experience; and
(3) serve to guide training and/or
operational activities aimed at
enhancing the quality of service
provided to Veterans and active duty
personnel.
Affected Public: Individuals or
households.
Estimated Annual Burden: 3,600
hours.
Estimated Average Burden per
Respondent: 6 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents:
36,000.
Dated: September 7, 2012.
By direction of the Secretary.
Denise McLamb,
Program Analyst, Enterprise Records Service.
[FR Doc. 2012–22489 Filed 9–12–12; 8:45 am]
BILLING CODE 8320–01–P
DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0001]
Proposed Information Collection
(Veteran’s Application for
Compensation and/or Pension)
Activity: Comment Request
Veterans Benefits
Administration, Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:
The Veterans Benefits
Administration (VBA), Department of
Veterans Affairs (VA), is announcing an
opportunity for public comment on the
proposed collection of certain
information by the Agency. Under the
Paperwork Reduction Act (PRA) of
SUMMARY:
E:\FR\FM\13SEN1.SGM
13SEN1
]]>Agencies
[Federal Register Volume 77, Number 178 (Thursday, September 13, 2012)]
[Notices]
[Page 56710]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2012-22489]
-----------------------------------------------------------------------
DEPARTMENT OF VETERANS AFFAIRS
[OMB Control No. 2900-0744]
Proposed Information Collection (Call Center Satisfaction
Survey): Comment Request
AGENCY: Veterans Benefits Administration, Department of Veterans
Affairs.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: The Veterans Benefits Administration (VBA), Department of
Veterans Affairs (VA), is announcing an opportunity for public comment
on the proposed collection of certain information by the agency. Under
the Paperwork Reduction Act (PRA) of 1995, Federal agencies are
required to publish notice in the Federal Register concerning each
proposed collection of information, including each proposed extension
of a currently approved collection, and allow 60 days for public
comment in response to the notice. This notice solicits comments for
information needed from Veterans regarding their recent experience in
contacting VA call centers.
DATES: Written comments and recommendations on the proposed collection
of information should be received on or before November 13, 2012.
ADDRESSES: Submit written comments on the collection of information
through Federal Docket Management System (FDMS) at www.Regulations.gov
or to Nancy J. Kessinger, Veterans Benefits Administration (20M35),
Department of Veterans Affairs, 810 Vermont Avenue NW., Washington, DC
20420 or email: nancy.kessinger@va.gov. Please refer to ``OMB Control
No. 2900-0744'' in any correspondence. During the comment period,
comments may be viewed online through FDMS.
FOR FURTHER INFORMATION CONTACT: Nancy J. Kessinger at (202) 632-8924
or Fax (202) 632-8925.
SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Pub. L. 104-13; 44
U.S.C. 3501--3521), Federal agencies must obtain approval from the
Office of Management and Budget (OMB) for each collection of
information they conduct or sponsor. This request for comment is being
made pursuant to Section 3506(c)(2)(A) of the PRA.
With respect to the following collection of information, VBA
invites comments on: (1) Whether the proposed collection of information
is necessary for the proper performance of VBA's functions, including
whether the information will have practical utility; (2) the accuracy
of VBA's estimate of the burden of the proposed collection of
information; (3) ways to enhance the quality, utility, and clarity of
the information to be collected; and (4) ways to minimize the burden of
the collection of information on respondents, including through the use
of automated collection techniques or the use of other forms of
information technology.
Title: VBA Call Center Satisfaction Survey.
OMB Control Number: 2900-0744.
Type of Review: Extension of a currently approved collection.
Abstract: VBA maintains a commitment to improve the overall quality
of service for Veterans. Feedback from Veterans regarding their recent
experience to the VA call centers will provide VBA with three key
benefits to: (1) Identify what is most important to Veterans; (2)
determine what to do to improve the call center experience; and (3)
serve to guide training and/or operational activities aimed at
enhancing the quality of service provided to Veterans and active duty
personnel.
Affected Public: Individuals or households.
Estimated Annual Burden: 3,600 hours.
Estimated Average Burden per Respondent: 6 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents: 36,000.
Dated: September 7, 2012.
By direction of the Secretary.
Denise McLamb,
Program Analyst, Enterprise Records Service.
[FR Doc. 2012-22489 Filed 9-12-12; 8:45 am]
BILLING CODE 8320-01-P
