Submission for OMB Review; Comment Request: Collection of Customer Service, Demographic, and Smoking/Tobacco Use Information From the National Cancer Institute's Cancer Information Service (CIS) Clients (NCI), 50138-50139 [2012-20269]

Download as PDF 50138 Federal Register / Vol. 77, No. 161 / Monday, August 20, 2012 / Notices DEPARTMENT OF HEALTH AND HUMAN SERVICES National Institutes of Health Submission for OMB Review; Comment Request: Collection of Customer Service, Demographic, and Smoking/Tobacco Use Information From the National Cancer Institute’s Cancer Information Service (CIS) Clients (NCI) Under the provisions of Section 3507(a)(1)(D) of the Paperwork Reduction Act of 1995, the National Cancer Institute (NCI), the National Institutes of Health (NIH), has submitted to the Office of Management and Budget (OMB) a request to review and approve the information collection listed below. This proposed information collection was previously published in the Federal Register on May 24, 2012 (77 FR 31028) and allowed 60-days for public comment. One public comment was received on May 24 wondering why that taxpayers’ dollars are being spent on research. An email response was sent on May 25, 2012 that stated the comments will be taken into consideration. The purpose of this notice is to allow an additional 30 days for public comment. The National Institutes of Health may SUMMARY: not conduct or sponsor, and the respondent is not required to respond to, an information collection that has been extended, revised, or implemented on or after October 1, 1995, unless it displays a currently valid OMB control number. Proposed Collection: Title: Collection of Customer Service, Demographic, and Smoking/Tobacco Use Information from the National Cancer Institute’s Cancer Information Service (CIS) Clients (NCI). Type of Information Collection Request: Revision of currently approved collection 0925–0208. Need and Use of Information Collection: The National Cancer Institute’s Cancer Information Service (CIS) provides the latest information on cancer, clinical trials, and tobacco cessation in English and Spanish. Clients are served by calling 1– 800–4–CANCER for cancer information; 1–877–44U–QUIT for smoking cessations services; using the NCI’s LiveHelp, a Web-based chat service; using NCI’s Contact Us page on www.cancer.gov; and using NCI’s Facebook page. CIS currently conducts a brief survey of a sample of telephone and LiveHelp clients at the end of usual service—a survey that includes three customer service and twelve demographic questions (age, sex, race, ethnicity, education, household income, number in household, and five questions about health care/coverage). Characterizing clients and how they found out about the CIS is essential to customer service, program planning, and promotion. The NCI also conducts a survey of individuals using the CIS’s smoking cessation services—a survey that includes 20 smoking/tobacco use ‘‘intake’’ questions that serve as a needs assessment that addresses smoking history, previous quit attempts, and motivations to quit smoking. An additional question is used with callers who want to receive proactive call-back services. Responses to these questions enable Information Specialists to provide effective individualized counseling. The NCI’s CIS also responds to cancer-related inquiries to its Facebook page and its Contact Us form on www.cancer.gov but does not collect customer service or demographic questions on these access channels. Frequency of Response: Once. Affected Public: Individuals or households. Type of Respondents: People with cancer; their relatives and friends; and general public, including smokers/tobacco users. Annualized estimates for numbers of respondents and respondent burden are presented in Table 1. TABLE 1—ESTIMATE OF ANNUAL BURDEN HOURS Type of respondents Number of respondents Survey instrument Frequency of responses Average time per response (minutes/hour) Annual burden hours Telephone Clients: Customer Service ................................ Demographic Questions ...................... 1/60 2/60 1,123 810 Smoking Cessation ‘‘Intake’’ Questions Demographic Questions ...................... Follow-Up ............................................. 4,200 1,300 1,000 1 1 4 5/60 2/60 1/60 350 43 67 7,800 1 2/60 260 Email Intake Form ................................ Proactive Callback Service Clients 3. LiveHelp Clients: 1 1 Demographic questions ....................... Smoking Cessation ‘‘Quitline’’ Clients: Reactive Service Clients ................ 67,400 24,300 1,000 1 2/60 34 .............................................................. ........................ ........................ ........................ 2,687 Email: mstockstill on DSK4VPTVN1PROD with NOTICES Total ........................................ Request for Comments: Written comments and/or suggestions from the public and affected agencies should address one or more of the following points: (1) Whether the proposed collection of information is necessary for the proposed performance of the functions of the agency, including whether the information may have practical utility; (2) The accuracy of the estimate of the burden of the proposed collection of information including the validity of the methodology and assumptions used; (3) Ways to enhance VerDate Mar<15>2010 18:24 Aug 17, 2012 Jkt 226001 the quality, utility, and clarity of the information to be collected; and (4) Ways to minimize the burden of the collection of information on those who are to respond, including the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology. Direct Comments to OMB: Written comments and/or suggestions regarding the item(s) contained in this notice, especially regarding the estimated public burden and associated response PO 00000 Frm 00061 Fmt 4703 Sfmt 4703 time, should be directed to the Attention: NIH Desk Officer, Office of Management and Budget, at OIRA_submission@omb.eop.gov or by fax to 202–395–6974. To request more information on the proposed project or to obtain a copy of the data collection plans, contact Mary Anne Bright, Associate Director, Office of Public Information and Resource Management, Office of Communications and Education, National Cancer Institute, 6116 Executive Blvd., Room 3023, MSC 8322, Bethesda, MD 20892–8322 or call E:\FR\FM\20AUN1.SGM 20AUN1 Federal Register / Vol. 77, No. 161 / Monday, August 20, 2012 / Notices 301–594–9048 or email your request, including your address, to: brightma@mail.nih.gov. Comments Due Date: Comments regarding this information collection are best assured of having their full effect if received within 30 days of the date of this publication. Dated: August 10, 2012. Vivian Horovitch-Kelley, NCI Project Clearance Liaison, National Institutes of Health. [FR Doc. 2012–20269 Filed 8–17–12; 8:45 am] BILLING CODE 4140–01–P DEPARTMENT OF HEALTH AND HUMAN SERVICES National Institutes of Health National Institute of Allergy and Infectious Diseases; Notice of Closed Meetings mstockstill on DSK4VPTVN1PROD with NOTICES Pursuant to section 10(d) of the Federal Advisory Committee Act, as amended (5 U.S.C. App.), notice is hereby given of the following meetings. The meetings will be closed to the public in accordance with the provisions set forth in sections 552b(c)(4) and 552b(c)(6), Title 5 U.S.C., as amended. The grant applications and the discussions could disclose confidential trade secrets or commercial property such as patentable material, and personal information concerning individuals associated with the grant applications, the disclosure of which would constitute a clearly unwarranted invasion of personal privacy. Name of Committee: National Institute of Allergy and Infectious Diseases Special Emphasis Panel; NIAID Investigator Initiated Program Project Application (P01). Date: September 12, 2012. Time: 12 p.m. to 5 p.m. Agenda: To review and evaluate grant applications. Place: National Institutes of Health, 6700B Rockledge Drive, Bethesda, MD 20817, (Telephone Conference Call). Contact Person: Lakshmi Ramachandra, Ph.D., Scientific Review Officer, Scientific Review Program, Division of Extramural Activities, National Institutes of Health/ NIAID, 6700B Rockledge Drive, Room 3264, Bethesda, MD 20892–7616, 301–402–5658, ramachandral@niaid.nih.gov. Name of Committee: National Institute of Allergy and Infectious Diseases Special Emphasis Panel; Partnerships for Biodefense—Diagnostics 1. Date: September 13, 2012. Time: 11 a.m. to 5 p.m. Agenda: To review and evaluate grant applications. Place: National Institutes of Health, 6700B Rockledge Drive, Bethesda, MD 20817, (Telephone Conference Call). VerDate Mar<15>2010 16:25 Aug 17, 2012 Jkt 226001 Contact Person: Yong Gao, Ph.D., Scientific Review Officer, Scientific Review Program, DHHS/NIH/NIAID/DEA, 6700B Rockledge Drive, Room 3127, Bethesda, MD 20892, 301– 443–8115, gaol2@niaid.nih.gov. Name of Committee: National Institute of Allergy and Infectious Diseases Special Emphasis Panel; Asthma and Allergic Diseases Cooperative Research Centers. Date: October 1–2, 2012. Time: 8 a.m. to 6 p.m. Agenda: To review and evaluate grant applications. Place: Doubletree Hotel Bethesda, 8120 Wisconsin Avenue, Bethesda, MD 20814. Contact Person: Paul A. Amstad, Ph.D., Scientific Review Officer, Scientific Review Program, Division of of Extramural Activities, NIAID/NIH/DHHS, 6700B Rockledge Drive, MSC 7616, Bethesda, MD 20892–7616, 301– 402–7098, pamstad@niaid.nih.gov. (Catalogue of Federal Domestic Assistance Program Nos. 93.855, Allergy, Immunology, and Transplantation Research; 93.856, Microbiology and Infectious Diseases Research, National Institutes of Health, HHS) Dated: August 15, 2012. David Clary, Program Analyst, Office of Federal Advisory Committee Policy. [FR Doc. 2012–20412 Filed 8–17–12; 8:45 am] BILLING CODE 4140–01–P DEPARTMENT OF HEALTH AND HUMAN SERVICES National Institutes of Health Center For Scientific Review; Notice of Closed Meetings Pursuant to section 10(d) of the Federal Advisory Committee Act, as amended (5 U.S.C. App.), notice is hereby given of the following meetings. The meetings will be closed to the public in accordance with the provisions set forth in sections 552b(c)(4) and 552b(c)(6), Title 5 U.S.C., as amended. The grant applications and the discussions could disclose confidential trade secrets or commercial property such as patentable material, and personal information concerning individuals associated with the grant applications, the disclosure of which would constitute a clearly unwarranted invasion of personal privacy. Name of Committee: Center for Scientific Review Special Emphasis Panel; Skeletal Integrity and Environment. Date: September 6, 2012. Time: 2 p.m. to 3 p.m. Agenda: To review and evaluate grant applications. Place: National Institutes of Health, 6701 Rockledge Drive, Bethesda, MD 20892, (Telephone Conference Call). Contact Person: Suzan Nadi, Ph.D., Scientific Review Officer, Center for Scientific Review, National Institutes of PO 00000 Frm 00062 Fmt 4703 Sfmt 4703 50139 Health, 6701 Rockledge Drive, Room 5217B, MSC 7846, Bethesda, MD 20892, 301–435– 1259, nadis@csr.nih.gov. Name of Committee: Center for Scientific Review Special Emphasis Panel; Member Conflict: CMIP and MEDI. Date: September 7, 2012. Time: 3:30 p.m. to 5 p.m. Agenda: To review and evaluate grant applications. Place: National Institutes of Health, 6701 Rockledge Drive, Bethesda, MD 20892, (Telephone Conference Call). Contact Person: Guo Feng Xu, Ph.D., Scientific Review Officer, Center for Scientific Review, National Institutes of Health, 6701 Rockledge Drive, Room 5122, MSC 7854, Bethesda, MD 20892, 301–237– 9870, xuguofen@csr.nih.gov. Name of Committee: Center for Scientific Review Special Emphasis Panel; Member Conflicts: Urology. Date: September 17, 2012. Time: 2 p.m. to 4 p.m. Agenda: To review and evaluate grant applications. Place: National Institutes of Health, 6701 Rockledge Drive, Bethesda, MD 20892, (Telephone Conference Call). Contact Person: Atul Sahai, Ph.D., Scientific Review Officer, Center for Scientific Review, National Institutes of Health, 6701 Rockledge Drive, Room 2188, MSC 7818, Bethesda, MD 20892, 301–435– 1198, sahaia@csr.nih.gov. Catalogue of Federal Domestic Assistance Program Nos. 93.306, Comparative Medicine; 93.333, Clinical Research, 93.306, 93.333, 93.337, 93.393–93.396, 93.837–93.844, 93.846–93.878, 93.892, 93.893, National Institutes of Health, HHS) Dated: August 15, 2012. David Clary, Program Analyst, Office of Federal Advisory Committee Policy. [FR Doc. 2012–20411 Filed 8–17–12; 8:45 am] BILLING CODE 4140–01–P DEPARTMENT OF HEALTH AND HUMAN SERVICES National Institutes of Health National Institute on Minority Health and Health Disparities; Notice of Closed Meeting Pursuant to section 10(d) of the Federal Advisory Committee Act, as amended (5 U.S.C. App.), notice is hereby given of a meeting of the National Advisory Council on Minority Health and Health Disparities. The meeting will be closed to the public in accordance with the provisions set forth in sections 552b(c)(4) and 552b(c)(6), Title 5 U.S.C., as amended. The grant applications and/or contract proposals and the discussions could disclose confidential trade secrets or commercial property such as patentable material, and E:\FR\FM\20AUN1.SGM 20AUN1

Agencies

[Federal Register Volume 77, Number 161 (Monday, August 20, 2012)]
[Notices]
[Pages 50138-50139]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2012-20269]



[[Page 50138]]

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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Submission for OMB Review; Comment Request: Collection of 
Customer Service, Demographic, and Smoking/Tobacco Use Information From 
the National Cancer Institute's Cancer Information Service (CIS) 
Clients (NCI)

SUMMARY: Under the provisions of Section 3507(a)(1)(D) of the Paperwork 
Reduction Act of 1995, the National Cancer Institute (NCI), the 
National Institutes of Health (NIH), has submitted to the Office of 
Management and Budget (OMB) a request to review and approve the 
information collection listed below. This proposed information 
collection was previously published in the Federal Register on May 24, 
2012 (77 FR 31028) and allowed 60-days for public comment. One public 
comment was received on May 24 wondering why that taxpayers' dollars 
are being spent on research. An email response was sent on May 25, 2012 
that stated the comments will be taken into consideration. The purpose 
of this notice is to allow an additional 30 days for public comment. 
The National Institutes of Health may not conduct or sponsor, and the 
respondent is not required to respond to, an information collection 
that has been extended, revised, or implemented on or after October 1, 
1995, unless it displays a currently valid OMB control number.
    Proposed Collection: Title: Collection of Customer Service, 
Demographic, and Smoking/Tobacco Use Information from the National 
Cancer Institute's Cancer Information Service (CIS) Clients (NCI). Type 
of Information Collection Request: Revision of currently approved 
collection 0925-0208. Need and Use of Information Collection: The 
National Cancer Institute's Cancer Information Service (CIS) provides 
the latest information on cancer, clinical trials, and tobacco 
cessation in English and Spanish. Clients are served by calling 1-800-
4-CANCER for cancer information; 1-877-44U-QUIT for smoking cessations 
services; using the NCI's LiveHelp, a Web-based chat service; using 
NCI's Contact Us page on www.cancer.gov; and using NCI's Facebook page. 
CIS currently conducts a brief survey of a sample of telephone and 
LiveHelp clients at the end of usual service--a survey that includes 
three customer service and twelve demographic questions (age, sex, 
race, ethnicity, education, household income, number in household, and 
five questions about health care/coverage). Characterizing clients and 
how they found out about the CIS is essential to customer service, 
program planning, and promotion. The NCI also conducts a survey of 
individuals using the CIS's smoking cessation services--a survey that 
includes 20 smoking/tobacco use ``intake'' questions that serve as a 
needs assessment that addresses smoking history, previous quit 
attempts, and motivations to quit smoking. An additional question is 
used with callers who want to receive proactive call-back services. 
Responses to these questions enable Information Specialists to provide 
effective individualized counseling. The NCI's CIS also responds to 
cancer-related inquiries to its Facebook page and its Contact Us form 
on www.cancer.gov but does not collect customer service or demographic 
questions on these access channels. Frequency of Response: Once. 
Affected Public: Individuals or households. Type of Respondents: People 
with cancer; their relatives and friends; and general public, including 
smokers/tobacco users. Annualized estimates for numbers of respondents 
and respondent burden are presented in Table 1.

                                    Table 1--Estimate of Annual Burden Hours
----------------------------------------------------------------------------------------------------------------
                                                                                        Average time     Annual
       Type of respondents         Survey instrument      Number of     Frequency  of   per response     burden
                                                         respondents      responses    (minutes/hour)    hours
----------------------------------------------------------------------------------------------------------------
Telephone Clients:
                                  Customer Service...          67,400               1            1/60      1,123
                                  Demographic                  24,300               1            2/60        810
                                   Questions.
Smoking Cessation ``Quitline''
 Clients:
    Reactive Service Clients....  Smoking Cessation             4,200               1            5/60        350
                                   ``Intake''
                                   Questions.
                                  Demographic                   1,300               1            2/60         43
                                   Questions.
    Proactive Callback Service    Follow-Up..........           1,000               4            1/60         67
     Clients \3\.
LiveHelp Clients:
                                  Demographic                   7,800               1            2/60        260
                                   questions.
Email:
                                  Email Intake Form..           1,000               1            2/60         34
                                                      ----------------------------------------------------------
        Total...................  ...................  ..............  ..............  ..............      2,687
----------------------------------------------------------------------------------------------------------------

    Request for Comments: Written comments and/or suggestions from the 
public and affected agencies should address one or more of the 
following points: (1) Whether the proposed collection of information is 
necessary for the proposed performance of the functions of the agency, 
including whether the information may have practical utility; (2) The 
accuracy of the estimate of the burden of the proposed collection of 
information including the validity of the methodology and assumptions 
used; (3) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and (4) Ways to minimize the burden of the 
collection of information on those who are to respond, including the 
use of appropriate automated, electronic, mechanical, or other 
technological collection techniques or other forms of information 
technology.
    Direct Comments to OMB: Written comments and/or suggestions 
regarding the item(s) contained in this notice, especially regarding 
the estimated public burden and associated response time, should be 
directed to the Attention: NIH Desk Officer, Office of Management and 
Budget, at OIRA_submission@omb.eop.gov or by fax to 202-395-6974. To 
request more information on the proposed project or to obtain a copy of 
the data collection plans, contact Mary Anne Bright, Associate 
Director, Office of Public Information and Resource Management, Office 
of Communications and Education, National Cancer Institute, 6116 
Executive Blvd., Room 3023, MSC 8322, Bethesda, MD 20892-8322 or call

[[Page 50139]]

301-594-9048 or email your request, including your address, to: 
brightma@mail.nih.gov.
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 30 days 
of the date of this publication.

    Dated: August 10, 2012.
Vivian Horovitch-Kelley,
NCI Project Clearance Liaison, National Institutes of Health.
[FR Doc. 2012-20269 Filed 8-17-12; 8:45 am]
BILLING CODE 4140-01-P
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