New Agency Information Collection Activity Under OMB Review: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 42752-42753 [2012-17755]

Download as PDF 42752 Federal Register / Vol. 77, No. 140 / Friday, July 20, 2012 / Notices (4) Minimize the burden of the collection of information on those who are to respond, including using appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology. Issued in Arlington, Virginia, on July 16, 2012. Susan L. Perkins, TSA Paperwork Reduction Act Officer, Office of Information Technology. [FR Doc. 2012–17754 Filed 7–19–12; 8:45 am] BILLING CODE 9110–05–P mstockstill on DSK4VPTVN1PROD with NOTICES Information Collection Requirement Pursuant to 49 U.S.C. 44917, TSA has authority to provide for deployment of Federal Air Marshals (FAMs) on passenger flights and provide for appropriate training, supervision, and equipment of FAMs. In furtherance of this authority, TSA policy requires that applicants for the Office of Law Enforcement/Federal Air Marshal positions meet certain medical and mental health standards. In order to evaluate whether applicants meet TSA standards, applicants must undergo a psychological evaluation determining that they do not have an established medical history or clinical diagnosis of psychosis, neurosis, or any other personality or mental disorder that clearly demonstrates a potential hazard to the performance of FAM duties or the safety of self or others. As part of the psychological evaluation, applicants are required to complete a certification form regarding their mental health history and provide an explanation for anything they cannot certify. Applicants will be asked whether they can certify various statements including that they have never been removed from work for medical or psychological reasons. Upon completion, applicants submit the certification form directly to the FAMS’ Medical Programs Division (FAMS MPD) for initial screening via fax, electronic upload via scanning document, mail, or in person. The FAMS MPD screens all certification forms received. Any explanations for uncertified items received will generally require further review and follow-up by a personal psychologist or psychiatrist. This certification is carefully geared to capitalize on other elements of the assessment process, such as personal interviews, physical task assessment, background investigation, as well as the other components of the medical examination and assessment. TSA estimates that there will be 600 respondents annually. It will take each respondent approximately one hour to complete the certification form for a total annual hour burden of 600 hours. VerDate Mar<15>2010 18:18 Jul 19, 2012 Jkt 226001 DEPARTMENT OF HOMELAND SECURITY Transportation Security Administration New Agency Information Collection Activity Under OMB Review: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Transportation Security Administration, DHS. ACTION: 30-day Notice. AGENCY: This notice announces that the Transportation Security Administration (TSA) has forwarded the new Information Collection Request (ICR) abstracted below to the Office of Management and Budget (OMB) for review and approval under the Paperwork Reduction Act (PRA). The ICR describes the nature of the information collection and its expected burden. TSA published a Federal Register notice, with a 60-day comment period soliciting comments, of the following collection of information on May 16, 2012 (77 FR 28893). The proposed information collection activity provides a means to gather qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration’s commitment to improving service delivery. DATES: Send your comments by August 20, 2012. A comment to OMB is most effective if OMB receives it within 30 days of publication. ADDRESSES: Interested persons are invited to submit written comments on the proposed information collection to the Office of Information and Regulatory Affairs, OMB. Comments should be addressed to Desk Officer, Department of Homeland Security/TSA, and sent via electronic mail to oira_submission@omb.eop.gov or faxed to (202) 395–6974. FOR FURTHER INFORMATION CONTACT: Susan L. Perkins, TSA PRA Officer, Office of Information Technology (OIT), TSA–11, Transportation Security Administration, 601 South 12th Street, Arlington, VA 20598–6011; telephone (571) 227–3398; email TSAPRA@dhs.gov. SUPPLEMENTARY INFORMATION: SUMMARY: PO 00000 Frm 00061 Fmt 4703 Sfmt 4703 Comments Invited In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 3501 et seq.), an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The ICR documentation is available at http://www.reginfo.gov. Therefore, in preparation for OMB review and approval of the following information collection, TSA is soliciting comments to— (1) Evaluate whether the proposed information requirement is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; (2) Evaluate the accuracy of the agency’s estimate of the burden; (3) Enhance the quality, utility, and clarity of the information to be collected; and (4) Minimize the burden of the collection of information on those who are to respond, including using appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology. Information Collection Requirement Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. Type of Request: New collection. OMB Control Number: Not yet assigned. Form(s): NA. Affected Public: Individuals, households, businesses, organizations, and State, Local or Tribal Government. Abstract: The proposed information collection activity provides a means to gather qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration’s commitment to improving service delivery. From the TSA perspective, qualitative feedback from customers and stakeholders is information that provides useful insights on their perceptions, experiences, opinions, and expectations regarding TSA products or services, provides TSA with an early warning of issues with service, and focuses attention on areas where improvement is needed regarding communication, training, or changes in operations that might improve delivery of products or services. These collections will allow for ongoing, collaborative, and actionable communications between the Agency and its customers and stakeholders. They will also allow feedback to contribute directly to the improvement E:\FR\FM\20JYN1.SGM 20JYN1 Federal Register / Vol. 77, No. 140 / Friday, July 20, 2012 / Notices of program management. The solicitation of feedback will target areas such as: Timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the quality of service offered by TSA. If this information is not collected, vital feedback from customers and stakeholders on the Agency’s services will be unavailable. As a general matter, information collections will not result in any new system of records containing privacy information and will not ask questions of a sensitive nature. Information gathered is intended to be used only internally for general service improvement and program management purposes and is not intended for release outside of the agency (if released, the agency must indicate the qualitative nature of the information). Feedback collected under this generic clearance provides useful qualitative information, but it does not yield data that can be generalized to the overall population. Qualitative information is not designed or expected to yield statistically reliable or actionable results; it will not be used for quantitative information collections. Depending on the degree of influence the results are likely to have, there may be future information collection submissions for other generic mechanisms that are designed to yield quantitative results. Below we provide the Transportation Security Administration’s projected average estimates for the next three years: Number of Respondents: 125,000. Estimated Annual Burden Hours: An estimated 33,450 hours annually. Issued in Arlington, Virginia, on July 16, 2012. Susan L. Perkins, TSA Paperwork Reduction Act Officer, Office of Information Technology. [FR Doc. 2012–17755 Filed 7–19–12; 8:45 am] BILLING CODE 9110–05–P mstockstill on DSK4VPTVN1PROD with NOTICES DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection Agency Information Collection Activities: Application for Identification Card U.S. Customs and Border Protection (CBP), Department of Homeland Security. AGENCY: VerDate Mar<15>2010 18:18 Jul 19, 2012 Jkt 226001 60-Day Notice and request for comments; Extension of an existing collection of information: 1651–0008. ACTION: As part of its continuing effort to reduce paperwork and respondent burden, CBP invites the general public and other Federal agencies to comment on an information collection requirement concerning the Application for Identification Card (CBP Form 3078). This request for comment is being made pursuant to the Paperwork Reduction Act of 1995 (Pub. L. 104–13). DATES: Written comments should be received on or before September 18, 2012, to be assured of consideration. ADDRESSES: Direct all written comments to U.S. Customs and Border Protection, Attn: Tracey Denning, Regulations and Rulings, Office of International Trade, 799 9th Street NW., 5th Floor, Washington, DC 20229–1177. FOR FURTHER INFORMATION CONTACT: Requests for additional information should be directed to Tracey Denning, U.S. Customs and Border Protection, Regulations and Rulings, Office of International Trade, 799 9th Street NW., 5th Floor, Washington, DC 20229–1177, at 202–325–0265. SUPPLEMENTARY INFORMATION: CBP invites the general public and other Federal agencies to comment on proposed and/or continuing information collections pursuant to the Paperwork Reduction Act of 1995 (Pub. L. 104–13). The comments should address: (a) Whether the collection of information is necessary for the proper performance of the functions of the agency, including whether the information shall have practical utility; (b) the accuracy of the agency’s estimates of the burden of the collection of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; (d) ways to minimize the burden including the use of automated collection techniques or the use of other forms of information technology; and (e) the annual cost burden to respondents or record keepers from the collection of information (total capital/startup costs and operations and maintenance costs). The comments that are submitted will be summarized and included in the CBP request for Office of Management and Budget (OMB) approval. All comments will become a matter of public record. In this document CBP is soliciting comments concerning the following information collection: Title: Application for Identification Card. OMB Number: 1651–0008. Form Number: CBP Form 3078. SUMMARY: PO 00000 Frm 00062 Fmt 4703 Sfmt 4703 42753 Abstract: CBP Form 3078, Application for Identification Card, is filled out in order to obtain an Identification Card which is used to gain access to CBP security areas. This form is usually completed by licensed Cartmen or Lightermen whose duties require receiving, transporting, or otherwise handling imported merchandise which has not been released from CBP custody. CBP Form 3078 is provided for by 19 CFR part 112 and is accessible at: http:// forms.cbp.gov/pdf/CBP_Form_3078.pdf. Action: CBP proposes to extend the expiration date of this information collection with no change to the burden hours or to CBP Forms 3078. Type of Review: Extension (without change) Affected Public: Businesses. Estimated Number of Respondents: 150,000. Estimated Number of Total Annual Responses: 150,000. Estimated Time per Response: 17 minutes. Estimated Total Annual Burden Hours: 42,450. Dated: July 17, 2011. Tracey Denning, Agency Clearance Officer, U.S. Customs and Border Protection. [FR Doc. 2012–17693 Filed 7–19–12; 8:45 am] BILLING CODE 9111–14–P DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT [Docket No. FR–5601–N–28] Federal Property Suitable as Facilities To Assist the Homeless Office of the Assistant Secretary for Community Planning and Development, HUD. ACTION: Notice. AGENCY: This Notice identifies unutilized, underutilized, excess, and surplus Federal property reviewed by HUD for suitability for use to assist the homeless. FOR FURTHER INFORMATION CONTACT: Juanita Perry, Department of Housing and Urban Development, 451 Seventh Street SW., Room 7266, Washington, DC 20410; telephone (202) 402–3970; TTY number for the hearing- and speechimpaired (202) 708–2565 (these telephone numbers are not toll-free), or call the toll-free Title V information line at 800–927–7588. SUPPLEMENTARY INFORMATION: In accordance with 24 CFR part 581 and section 501 of the Stewart B. McKinney Homeless Assistance Act (42 U.S.C. 11411), as amended, HUD is publishing SUMMARY: E:\FR\FM\20JYN1.SGM 20JYN1

Agencies

[Federal Register Volume 77, Number 140 (Friday, July 20, 2012)]
[Notices]
[Pages 42752-42753]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2012-17755]


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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


New Agency Information Collection Activity Under OMB Review: 
Generic Clearance for the Collection of Qualitative Feedback on Agency 
Service Delivery

AGENCY: Transportation Security Administration, DHS.

ACTION: 30-day Notice.

-----------------------------------------------------------------------

SUMMARY: This notice announces that the Transportation Security 
Administration (TSA) has forwarded the new Information Collection 
Request (ICR) abstracted below to the Office of Management and Budget 
(OMB) for review and approval under the Paperwork Reduction Act (PRA). 
The ICR describes the nature of the information collection and its 
expected burden. TSA published a Federal Register notice, with a 60-day 
comment period soliciting comments, of the following collection of 
information on May 16, 2012 (77 FR 28893). The proposed information 
collection activity provides a means to gather qualitative customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
the Administration's commitment to improving service delivery.

DATES: Send your comments by August 20, 2012. A comment to OMB is most 
effective if OMB receives it within 30 days of publication.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, OMB. Comments should be addressed to Desk Officer, 
Department of Homeland Security/TSA, and sent via electronic mail to 
oira_submission@omb.eop.gov or faxed to (202) 395-6974.

FOR FURTHER INFORMATION CONTACT: Susan L. Perkins, TSA PRA Officer, 
Office of Information Technology (OIT), TSA-11, Transportation Security 
Administration, 601 South 12th Street, Arlington, VA 20598-6011; 
telephone (571) 227-3398; email TSAPRA@dhs.gov.

SUPPLEMENTARY INFORMATION:

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The ICR documentation is available 
at http://www.reginfo.gov. Therefore, in preparation for OMB review and 
approval of the following information collection, TSA is soliciting 
comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

Information Collection Requirement

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Type of Request: New collection.
    OMB Control Number: Not yet assigned.
    Form(s): NA.
    Affected Public: Individuals, households, businesses, 
organizations, and State, Local or Tribal Government.
    Abstract: The proposed information collection activity provides a 
means to gather qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery.
    From the TSA perspective, qualitative feedback from customers and 
stakeholders is information that provides useful insights on their 
perceptions, experiences, opinions, and expectations regarding TSA 
products or services, provides TSA with an early warning of issues with 
service, and focuses attention on areas where improvement is needed 
regarding communication, training, or changes in operations that might 
improve delivery of products or services. These collections will allow 
for ongoing, collaborative, and actionable communications between the 
Agency and its customers and stakeholders. They will also allow 
feedback to contribute directly to the improvement

[[Page 42753]]

of program management. The solicitation of feedback will target areas 
such as: Timeliness, appropriateness, accuracy of information, 
courtesy, efficiency of service delivery, and resolution of issues with 
service delivery. Responses will be assessed to plan and inform efforts 
to improve or maintain the quality of service offered by TSA. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature. Information gathered is intended to be 
used only internally for general service improvement and program 
management purposes and is not intended for release outside of the 
agency (if released, the agency must indicate the qualitative nature of 
the information). Feedback collected under this generic clearance 
provides useful qualitative information, but it does not yield data 
that can be generalized to the overall population. Qualitative 
information is not designed or expected to yield statistically reliable 
or actionable results; it will not be used for quantitative information 
collections. Depending on the degree of influence the results are 
likely to have, there may be future information collection submissions 
for other generic mechanisms that are designed to yield quantitative 
results.
    Below we provide the Transportation Security Administration's 
projected average estimates for the next three years:
    Number of Respondents: 125,000.
    Estimated Annual Burden Hours: An estimated 33,450 hours annually.

    Issued in Arlington, Virginia, on July 16, 2012.
Susan L. Perkins,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2012-17755 Filed 7-19-12; 8:45 am]
BILLING CODE 9110-05-P