Agency Information Collection Activities; Proposed Collection, Comments Requested: Customer Satisfaction Assessment, 36293 [2012-14779]

Agencies

• Federal Bureau of Investigation
• Department of Justice

[Federal Register Volume 77, Number 117 (Monday, June 18, 2012)]
[Notices]
[Page 36293]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2012-14779]


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DEPARTMENT OF JUSTICE

Federal Bureau of Investigation

[OMB Number 1110-0045]


Agency Information Collection Activities; Proposed Collection, 
Comments Requested: Customer Satisfaction Assessment

ACTION: 60-day notice of information collection under review.

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    The Department of Justice, Federal Bureau of Investigation, 
Laboratory Division will be submitting the following information 
collection request to the Office of Management and Budget (OMB) for 
review and clearance in accordance with established review procedures 
of the Paperwork Reduction Act of 1995. The proposed information 
collection is published to obtain comments from the public and affected 
agencies. Comments are encouraged and will be accepted until August 17, 
2012. This process is conducted in accordance with 5 CFR 1320.10.
    All comments and suggestions, or questions regarding additional 
information, to include obtaining a copy of the proposed information 
collection instrument with instructions, should be directed to 
Catherine E. Theisen, Quality Manager, FBI Laboratory, 2501 
Investigation Parkway, Quantico, Virginia 22135.
    Written comments and suggestions from the public and affected 
agencies concerning the proposed collection of information are 
encouraged. Comments should address one or more of the following four 
points:
    1. Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    2. Evaluate the accuracy of the agency's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    3. Enhance the quality, utility, and clarity of the information to 
be collected; and
    4. Minimize the burden of the collection of information on those 
who are to respond, including the use of automated, electronic, 
mechanical, or other technological collection techniques of other forms 
of information technology, e.g., permitting electronic submission of 
responses.

Overview of This Information Collection

    1. Type of information collection: Customer survey.
    2. The title of the form/collection: Customer Satisfaction 
Assessment.
    3. The agency form number, if any, and the applicable component of 
the department sponsoring the collection: Form (form number to be 
assigned by the forms desk); Laboratory Division, Federal Bureau of 
Investigation, Department of Justice.
    4. Affected public who will be asked or required to respond, as 
well as a brief abstract: Primary--Local and state law enforcement 
agencies. This collection is needed to evaluate the quality of services 
provided by the FBI Laboratory.
    5. An estimate of the total number of respondents and the amount of 
time estimated for an average respondent to respond: It is estimated 
that there will be 5,000 respondents at 5 minutes per form.
    6. An estimate of the total public burden (in hours) associated 
with this collection: There are approximately 416 hours annual burden 
associated with this information collection.
    If additional information is required contact: Jerri Murray, 
Department Clearance Officer, Justice Management Division, United 
States Department of Justice, Policy and Planning Staff, 145 N Street 
NE., Room 2E-508, Washington, DC 20530.

    Dated: June 13, 2012.
Jerri Murray,
Department Clearance Officer, PRA, United States Department of Justice.
[FR Doc. 2012-14779 Filed 6-15-12; 8:45 am]
BILLING CODE 4410-02-P