Proposed Collection; Comment Request; Collection of Customer Service, Demographic, and Smoking/Tobacco Use Information From the National Cancer Institute's Cancer Information Service (CIS) Clients (NCI), 31028-31029 [2012-12654]

Download as PDF 31028 Federal Register / Vol. 77, No. 101 / Thursday, May 24, 2012 / Notices Number of respondents Type of respondents Frequency of responses Average time per response Annual hour burden Members in two D/OSMB ............................................................................ 2 2 0.33 1.32 Total ...................................................................................................... 90 ........................ ........................ 30.36 TABLE 1–1 AND 1–2—ESTIMATE OF REQUESTED BURDEN HOURS AND DOLLAR VALUE OF BURDEN HOURS Number of respondents Type of respondents Frequency of response Average time per response Hourly age rate Respondent cost Table A.12–2. ANNUALIZED COST TO RESPONDENTS 10 78 2 1 1 2 .33 .33 .33 100 100 100 330 2,574 132 Totals ............................................................................ srobinson on DSK4SPTVN1PROD with NOTICES DSMB Chairs ....................................................................... DSMB Members ................................................................... Members in two D/OSMB .................................................... 90 ........................ ........................ ........................ 3,036 Request for Comments: Written comments and/or suggestions from the public and affected agencies should address one or more of the following points: (1) Evaluate whether the proposed collection of information is necessary for the proper performance of the function of the agency, including whether the information will have practical utility; (2) Evaluate the accuracy of the agency’s estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used; (3) Enhance the quality, utility, and clarity of the information to be collected; and (4) Minimize the burden of the collection of information on those who are to respond, including the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology. Direct Comments to OMB: Written comments and/or suggestions regarding the item(s) contained in this notice, especially regarding the estimated public burden and associated response time, should be directed to the: Office of Management and Budget, Office of Regulatory Affairs, OIRA_submission@ omb.eop.gov or by fax to 202–395–6974, Attention: Desk Officer for NIH. To request more information on the proposed project or to obtain a copy of the data collection plans and instruments, contact: Erin Smith, Contracting Officer Technical Representative, Room 9149, 6701 Rockledge Drive, Bethesda, MD 20892– 7950, or call 301–435–0050, or Email your request to smithee@nhlbi.nih.gov. Comments Due Date: Comments regarding this information collection are best assured of having their full effect if received within 30-days of the date of this publication. VerDate Mar<15>2010 16:31 May 23, 2012 Jkt 226001 Dated: May 1, 2012. Keith Hoots, Director, Division of Blood Diseases and Resources, National Heart, Lung, and Blood Institute, NIH. Dated: May 14, 2012. Lynn Susulske, NHLBI Project Clearance Liaison, National Institutes of Health. [FR Doc. 2012–12656 Filed 5–23–12; 8:45 am] BILLING CODE 4140–01–P DEPARTMENT OF HEALTH AND HUMAN SERVICES National Institutes of Health Proposed Collection; Comment Request; Collection of Customer Service, Demographic, and Smoking/ Tobacco Use Information From the National Cancer Institute’s Cancer Information Service (CIS) Clients (NCI) In compliance with the requirement of Section 3506(c)(2)(A) of the Paperwork Reduction Act of 1995, for opportunity for public comment on proposed data collection projects, the National Cancer Institute (NCI), the National Institutes of Health (NIH) will publish periodic summaries of proposed projects to be submitted to the Office of Management and Budget (OMB) for review and approval. Proposed Collection: Title: Collection of Customer Service, Demographic, and Smoking/Tobacco Use Information from the National Cancer Institute’s Cancer Information Service (CIS) Clients (NCI). Type of Information Collection Request: Revision of currently approved collection 0925–0208 (expiration 08/30/ 2012). Need and Use of Information Collection: The National Cancer Institute’s Cancer Information Service (CIS) provides the latest information on cancer, clinical trials, and tobacco SUMMARY: PO 00000 Frm 00036 Fmt 4703 Sfmt 4703 cessation in English and Spanish. Clients are served by calling 1–800–4– CANCER for cancer information; 1–877– 44U–QUIT for smoking cessations services; using the NCI’s LiveHelp, a web-based chat service; using NCI’s Contact Us page on www.cancer.gov; and using NCI’s Facebook page. CIS currently conducts a brief survey of a sample of telephone and LiveHelp clients at the end of usual service—a survey that includes three customer service and twelve demographic questions (age, sex, race, ethnicity, education, household income, number in household, and five questions about health care/coverage). Characterizing clients and how they found out about the CIS is essential to customer service, program planning, and promotion. The NCI also conducts a survey of individuals using the CIS’s smoking cessation services—a survey that includes 20 smoking/tobacco use ‘‘intake’’ questions that serve as a needs assessment that addresses smoking history, previous quit attempts, and motivations to quit smoking. An additional question is used with callers who want to receive proactive call-back services. Responses to these questions enable Information Specialists to provide effective individualized counseling. The NCI’s CIS also responds to cancer-related inquiries to its Facebook page and its Contact Us form on www.cancer.gov but does not collect customer service or demographic questions on these access channels. Frequency of Response: Once. Affected Public: Individuals or households. Type of Respondents: People with cancer; their relatives and friends; and general public, including smokers/tobacco users. Annualized estimates for numbers of respondents and respondent burden are presented in Table 1. E:\FR\FM\24MYN1.SGM 24MYN1 31029 Federal Register / Vol. 77, No. 101 / Thursday, May 24, 2012 / Notices TABLE 1—ESTIMATE OF ANNUAL BURDEN HOURS Average time per response (minutes/hour) Annual burden hours 1 1 1/60 2/60 1,123 810 4,200 1 5/60 350 1,300 1,000 1 4 2/60 1/60 43 67 Demographic questions ................... 7,800 1 2/60 260 ........................................................... ........................ ........................ ........................ 2,653 Type of respondents Number of respondents Survey instrument Frequency of responses Telephone Clients Customer Service ............................. Demographic Questions ................... 67,400 24,300 Smoking Cessation ‘‘Quitline’’ Clients Reactive Service Clients ................... Proactive Callback Service Clients ... Smoking Cessation ‘‘Intake’’ Questions. Demographic Questions ................... Follow-Up ......................................... LiveHelp Clients 4 srobinson on DSK4SPTVN1PROD with NOTICES Total ........................................... The annual number of responses is estimated to be 109,000 and the annualized cost to the respondents is estimated at $93,185. There are no Capital Costs, Operating Costs, and/or Maintenance Costs to report. Request for Comments: Written comments and/or suggestions from the public and affected agencies should address one or more of the following points: (1) Evaluate whether the proposed collection of information is necessary for the proper performance of the function of the agency, including whether the information will have practical utility; (2) Evaluate the accuracy of the agency’s estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used; (3) Enhance the quality, utility, and clarity of the information to be collected; and (4) Minimize the burden of the collection of information on those who are to respond, including the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology. FOR FURTHER INFORMATION CONTACT: To request more information on the proposed project or to obtain a copy of the data collection plans and instruments, contact Mary Anne Bright, Associate Director, Office of Public Information and Resource Management, Office of Communications and Education, National Cancer Institute, 6116 Executive Blvd., Room 3023, MSC 8322, Bethesda, MD 20892–8322 or call 301–594–9048 or email your request, including your address, to: brightma@mail.nih.gov. Comments Due Date: Comments regarding this information collection are VerDate Mar<15>2010 16:31 May 23, 2012 Jkt 226001 best assured of having their full effect if received within 60 days of the date of this publication. Dated: May 18, 2012. Vivian Horovitch-Kelley, NCI Project Clearance Liaison, National Institutes of Health. [FR Doc. 2012–12654 Filed 5–23–12; 8:45 am] BILLING CODE 4140–01–P DEPARTMENT OF HEALTH AND HUMAN SERVICES National Institutes of Health Center for Scientific Review; Notice of Closed Meetings Pursuant to section 10(d) of the Federal Advisory Committee Act, as amended (5 U.S.C. App.), notice is hereby given of the following meetings. The meetings will be closed to the public in accordance with the provisions set forth in sections 552b(c)(4) and 552b(c)(6), Title 5 U.S.C., as amended. The grant applications and the discussions could disclose confidential trade secrets or commercial property such as patentable material, and personal information concerning individuals associated with the grant applications, the disclosure of which would constitute a clearly unwarranted invasion of personal privacy. Name of Committee: Bioengineering Sciences & Technologies Integrated Review Group; Gene and Drug Delivery Systems Study Section. Date: June 20–21, 2012. Time: 8:00 a.m. to 4:00 p.m. Agenda: To review and evaluate grant applications. Place: Marriott Wardman Park Washington DC Hotel, 2660 Woodley Road NW., Washington, DC 20008. PO 00000 Frm 00037 Fmt 4703 Sfmt 4703 Contact Person: Amy L. Rubinstein, Ph.D., Scientific Review Officer, Center for Scientific Review, National Institutes of Health, 6701 Rockledge Drive, Room 5152, MSC 7844, Bethesda, MD 20892, 301–408– 9754, rubinsteinal@csr.nih.gov. Name of Committee: Infectious Diseases and Microbiology Integrated Review Group; Bacterial Pathogenesis Study Section. Date: June 20, 2012. Time: 8:00 a.m. to 6:30 p.m. Agenda: To review and evaluate grant applications. Place: Hotel Kabuki, 1625 Post Street, San Francisco, CA 94115. Contact Person: Richard G. Kostriken, Ph.D., Scientific Review Officer, Center for Scientific Review, National Institutes of Health, 6701 Rockledge Drive, Room 3192, MSC 7808, Bethesda, MD 20892, 301–402– 4454, kostrikr@csr.nih.gov. Name of Committee: Endocrinology, Metabolism, Nutrition and Reproductive Sciences Integrated Review Group; Integrative and Clinical Endocrinology and Reproduction Study Section. Date: June 20, 2012. Time: 8:00 a.m. to 6:00 p.m. Agenda: To review and evaluate grant applications. Place: Sax Chicago, 333 N. Dearborn, Chicago, IL 60654. Contact Person: Dianne Hardy, Scientific Review Officer, Center for Scientific Review, National Institutes of Health, 6701 Rockledge Drive, Room 6175, MSC 7892, Bethesda, MD 20892, 301–435–1154, dianne.hardy@nih.gov. Name of Committee: Digestive, Kidney and Urological Systems Integrated Review Group; Urologic and Genitourinary Physiology and Pathology. Date: June 20, 2012. Time: 8:00 a.m. to 5:00 p.m. Agenda: To review and evaluate grant applications. Place: Avenue Hotel Chicago, 160 E. Huron Street, Chicago, IL 60611. Contact Person: Ryan G. Morris, Ph.D., Scientific Review Officer, Center for E:\FR\FM\24MYN1.SGM 24MYN1

Agencies

[Federal Register Volume 77, Number 101 (Thursday, May 24, 2012)]
[Notices]
[Pages 31028-31029]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2012-12654]


-----------------------------------------------------------------------

DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Proposed Collection; Comment Request; Collection of Customer 
Service, Demographic, and Smoking/Tobacco Use Information From the 
National Cancer Institute's Cancer Information Service (CIS) Clients 
(NCI)

SUMMARY: In compliance with the requirement of Section 3506(c)(2)(A) of 
the Paperwork Reduction Act of 1995, for opportunity for public comment 
on proposed data collection projects, the National Cancer Institute 
(NCI), the National Institutes of Health (NIH) will publish periodic 
summaries of proposed projects to be submitted to the Office of 
Management and Budget (OMB) for review and approval.
    Proposed Collection: Title: Collection of Customer Service, 
Demographic, and Smoking/Tobacco Use Information from the National 
Cancer Institute's Cancer Information Service (CIS) Clients (NCI). Type 
of Information Collection Request: Revision of currently approved 
collection 0925-0208 (expiration 08/30/2012). Need and Use of 
Information Collection: The National Cancer Institute's Cancer 
Information Service (CIS) provides the latest information on cancer, 
clinical trials, and tobacco cessation in English and Spanish. Clients 
are served by calling 1-800-4-CANCER for cancer information; 1-877-44U-
QUIT for smoking cessations services; using the NCI's LiveHelp, a web-
based chat service; using NCI's Contact Us page on www.cancer.gov; and 
using NCI's Facebook page. CIS currently conducts a brief survey of a 
sample of telephone and LiveHelp clients at the end of usual service--a 
survey that includes three customer service and twelve demographic 
questions (age, sex, race, ethnicity, education, household income, 
number in household, and five questions about health care/coverage). 
Characterizing clients and how they found out about the CIS is 
essential to customer service, program planning, and promotion. The NCI 
also conducts a survey of individuals using the CIS's smoking cessation 
services--a survey that includes 20 smoking/tobacco use ``intake'' 
questions that serve as a needs assessment that addresses smoking 
history, previous quit attempts, and motivations to quit smoking. An 
additional question is used with callers who want to receive proactive 
call-back services. Responses to these questions enable Information 
Specialists to provide effective individualized counseling. The NCI's 
CIS also responds to cancer-related inquiries to its Facebook page and 
its Contact Us form on www.cancer.gov but does not collect customer 
service or demographic questions on these access channels. Frequency of 
Response: Once. Affected Public: Individuals or households. Type of 
Respondents: People with cancer; their relatives and friends; and 
general public, including smokers/tobacco users. Annualized estimates 
for numbers of respondents and respondent burden are presented in Table 
1.

[[Page 31029]]



                                    Table 1--Estimate of Annual Burden Hours
----------------------------------------------------------------------------------------------------------------
                                                                                   Average time
      Type of respondents            Survey          Number of     Frequency of    per response    Annual burden
                                   instrument       respondents      responses    (minutes/hour)       hours
----------------------------------------------------------------------------------------------------------------
                                                Telephone Clients
----------------------------------------------------------------------------------------------------------------
                                Customer Service          67,400               1            1/60           1,123
                                Demographic               24,300               1            2/60             810
                                 Questions.
----------------------------------------------------------------------------------------------------------------
                                     Smoking Cessation ``Quitline'' Clients
----------------------------------------------------------------------------------------------------------------
Reactive Service Clients......  Smoking                    4,200               1            5/60             350
                                 Cessation
                                 ``Intake''
                                 Questions.
                                Demographic                1,300               1            2/60              43
                                 Questions.
Proactive Callback Service      Follow-Up.......           1,000               4            1/60              67
 Clients.
----------------------------------------------------------------------------------------------------------------
                                              LiveHelp Clients \4\
----------------------------------------------------------------------------------------------------------------
                                Demographic                7,800               1            2/60             260
                                 questions.
                                                 ---------------------------------------------------------------
    Total.....................  ................  ..............  ..............  ..............           2,653
----------------------------------------------------------------------------------------------------------------

    The annual number of responses is estimated to be 109,000 and the 
annualized cost to the respondents is estimated at $93,185. There are 
no Capital Costs, Operating Costs, and/or Maintenance Costs to report.
    Request for Comments: Written comments and/or suggestions from the 
public and affected agencies should address one or more of the 
following points: (1) Evaluate whether the proposed collection of 
information is necessary for the proper performance of the function of 
the agency, including whether the information will have practical 
utility; (2) Evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used; (3) Enhance the 
quality, utility, and clarity of the information to be collected; and 
(4) Minimize the burden of the collection of information on those who 
are to respond, including the use of appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

FOR FURTHER INFORMATION CONTACT: To request more information on the 
proposed project or to obtain a copy of the data collection plans and 
instruments, contact Mary Anne Bright, Associate Director, Office of 
Public Information and Resource Management, Office of Communications 
and Education, National Cancer Institute, 6116 Executive Blvd., Room 
3023, MSC 8322, Bethesda, MD 20892-8322 or call 301-594-9048 or email 
your request, including your address, to: brightma@mail.nih.gov.
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 60 days 
of the date of this publication.

    Dated: May 18, 2012.
Vivian Horovitch-Kelley,
NCI Project Clearance Liaison, National Institutes of Health.
[FR Doc. 2012-12654 Filed 5-23-12; 8:45 am]
BILLING CODE 4140-01-P

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