Intent To Request Approval From OMB of One New Public Collection of Information: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 28893-28894 [2012-11855]

Download as PDF Federal Register / Vol. 77, No. 95 / Wednesday, May 16, 2012 / Notices is available in this Docket for inspection. In December 2010, FEMA conducted two public meetings and opened a public comment period on four alternatives for NFIP Reform. See 75 FR 69096, Nov. 10, 2010. Comments received can be viewed at http:// www.regulations.gov/ under Docket ID FEMA–2010–0065. These comments will be considered part of the scoping process for this EIS. Authority: National Environmental Policy Act (NEPA), as amended, 42 U.S.C. 4331 et seq.; 40 CFR part 1500; 44 CFR part 10. W. Craig Fugate, Administrator, Federal Emergency Management Agency. [FR Doc. 2012–11841 Filed 5–15–12; 8:45 am] BILLING CODE 9111–A6–P DEPARTMENT OF HOMELAND SECURITY Transportation Security Administration Intent To Request Approval From OMB of One New Public Collection of Information: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Transportation Security Administration, DHS. AGENCY: ACTION: 60-day notice. The Transportation Security Administration (TSA) invites public comment on a new Information Collection Request (ICR) abstracted below that we will submit to the Office of Management and Budget (OMB) for approval in compliance with the Paperwork Reduction Act (PRA). The ICR describes the nature of the information collection and its expected burden. The proposed information collection activity provides a means to gather qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration’s commitment to improving service delivery. SUMMARY: DATES: Send your comments by July 16, 2012. Comments may be emailed to TSAPRA@dhs.gov or delivered to the TSA PRA Officer, Office of Information Technology (OIT), TSA–11, Transportation Security Administration, 601 South 12th Street, Arlington, VA 20598–6011. srobinson on DSK4SPTVN1PROD with NOTICES ADDRESSES: FOR FURTHER INFORMATION CONTACT: Susan L. Perkins at the above address, or by telephone (571) 227–3398. SUPPLEMENTARY INFORMATION: VerDate Mar<15>2010 18:41 May 15, 2012 Jkt 226001 Comments Invited In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 3501 et seq.), an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The ICR documentation is available at http://www.reginfo.gov. Therefore, in preparation for OMB review and approval of the following information collection, TSA is soliciting comments to— (1) Evaluate whether the proposed information requirement is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; (2) Evaluate the accuracy of the agency’s estimate of the burden; (3) Enhance the quality, utility, and clarity of the information to be collected; and (4) Minimize the burden of the collection of information on those who are to respond, including using appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology. Information Collection Requirement Purpose and Description of Data Collection The proposed information collection activity provides a means to gather qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration’s commitment to improving service delivery. From the TSA perspective, qualitative customer and stakeholder feedback is information that provides useful insights on perceptions and opinions; it is different than the results of statistical surveys, which yield quantitative results that can be generalized to the population of study. This qualitative feedback will provide insights into customer or stakeholder perceptions, experiences, and expectations regarding TSA products or services, provide TSA with an early warning of issues with service, and focus attention on areas where improvement is needed regarding communication, training, or changes in operations that might improve delivery of products or services. These collections will allow for ongoing, collaborative, and actionable communications between the Agency and its customers and stakeholders. They will also allow feedback to contribute directly to the improvement of program management. The solicitation of feedback will target areas such as: Timeliness, appropriateness, PO 00000 Frm 00043 Fmt 4703 Sfmt 4703 28893 accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the quality of service offered by TSA. If this information is not collected, vital feedback from customers and stakeholders on the Agency’s services will be unavailable. The Agency will only submit a collection for approval under this generic clearance if it meets the following conditions: • The collections are voluntary. • The collections are low-burden for respondents (based on considerations of total burden hours, total number of respondents, or burden-hours per respondent) and are low-cost for both the respondents and the Federal Government. • The collections are noncontroversial and do not raise issues of concern to other Federal agencies. • Any collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future. • Personally identifiable information (PII) is collected only to the extent necessary and is not retained. As a general matter, information collections will not result in any new system of records containing privacy information and will not ask questions of a sensitive nature, such as sexual behavior and attitudes, religious beliefs, and other matters that are commonly considered private. Preliminary estimates of the aggregate burden are based on a review of past behavior of participating program offices and several individual office estimates. The likely respondents to this proposed information request are State, Local or Tribal Government and Law Enforcement, traveling public, Individuals and Households, Businesses and Organizations. TSA estimates an average of 10 annual activities with approximately 12,500 respondents per activity for a total of 125,000 responses. TSA further estimates a frequency of one response per request with an average response time of 30 minutes resulting in an estimated 62,500 burden hours. Program offices will provide more refined individual estimates of burden in their subsequent notices. Use of Results Information gathered is intended to be used only internally for general service improvement and program management purposes and is not intended for release outside of the agency (if released, the agency must indicate the qualitative E:\FR\FM\16MYN1.SGM 16MYN1 28894 Federal Register / Vol. 77, No. 95 / Wednesday, May 16, 2012 / Notices nature of the information). While the information gathered might be used to improve delivery of products or services, it will not be used for the purpose of substantially informing influential policy decisions. Feedback collected under this generic clearance provides useful qualitative information, but it does not yield data that can be generalized to the overall population; it is not designed or expected to yield statistically reliable or actionable results. The information gathered will yield qualitative information. This type of generic clearance for qualitative information will not be used for quantitative information collections, such as monitoring trends over time or documenting program performance. Unlike this generic collection, quantitative data uses require more rigorous designs that address: The target population to which generalizations will be made, the sampling frame, the sample design (including stratification and clustering), the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential non response bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior to fielding the study. Depending on the degree of influence the results are likely to have, there may be future information collection submissions for other generic mechanisms that are designed to yield quantitative results. Dated: Issued in Arlington, Virginia, on May 11, 2012. Susan L. Perkins, TSA Paperwork Reduction Act Officer, Office of Information Technology. [FR Doc. 2012–11855 Filed 5–15–12; 8:45 am] BILLING CODE 9110–05–P DEPARTMENT OF HOMELAND SECURITY Transportation Security Administration Maritime Vulnerability SelfAssessment Tool pursuant to the Maritime Transportation Security Act (MTSA) of 2002, will no longer be available. Since the TMSARM became available, other tools for conducting vulnerability assessments became available and usage of the TMSARM has dropped off considerably. FOR FURTHER INFORMATION CONTACT: Thomas Roman Reilly, Office of Security Capabilities, TSA–16, Transportation Security Administration, 601 South 12th Street, Arlington, VA 20598–6016; telephone (571) 227–2990; facsimile (571) 227–1933, email TSA– OSCCommunications@tsa.dhs.gov. On December 5, 2003 (68 FR 68096), TSA published a notice in the Federal Register announcing the availability of the Maritime Self-Assessment Risk Module (TMSARM). The TMSARM was developed to support the USCG regulatory efforts promulgated pursuant to the Maritime Transportation Security Act (MTSA) of 2002 (Pub. L. 107–295, 116 Stat. 2064, Nov. 25, 2002). One of these MTSA requirements is that any facility or vessel that might be involved in a transportation security incident (TSI)1 must conduct a vulnerability assessment and submit a security plan to the USCG. TSA, in coordination with other Federal agencies, developed TMSARM specifically to meet the security assessment requirements mandated by MTSA. Since the TMSARM was made available in 2003, hundreds of maritime owner/operators have used it to support their vulnerability assessments. However, usage has fallen off significantly, in part, due to the fact that other tools have become available, and TSA has determined that it is not necessary to continue to support it. SUPPLEMENTARY INFORMATION: Issued in Arlington, Virginia, on May 10, 2012. Kelly Hoggan, Assistant Administrator, Office of Security Capabilities. [FR Doc. 2012–11857 Filed 5–15–12; 8:45 am] BILLING CODE 9110–05–P Transportation Security Administration, DHS. ACTION: Notice of removal of TSA’s maritime vulnerability self-assessment tool. srobinson on DSK4SPTVN1PROD with NOTICES AGENCY: The Transportation Security Administration (TSA) announces that the TSA Maritime Self-Assessment Risk Module (TMSARM), developed to support the United States Coast Guard’s (USCG) regulatory efforts promulgated SUMMARY: VerDate Mar<15>2010 18:41 May 15, 2012 Jkt 226001 1 The MTSA defines a TSI as ‘‘a security incident that results in a significant loss of life, environmental damage, transportation system disruption, or economic disruption in a particular area.’’ PO 00000 Frm 00044 Fmt 4703 Sfmt 4703 DEPARTMENT OF HOMELAND SECURITY U.S. Citizenship and Immigration Services Agency Information Collection Activities: Collection of Qualitative Feedback Through Focus Groups 30-Day Notice of Information Collection for Office of Management and Budget Review and Request for Comments. ACTION: The Department of Homeland Security, U.S. Citizenship and Immigration Services (USCIS) will be submitting the following information collection request to the Office of Management and Budget (OMB) for review and clearance in accordance with the Paperwork Reduction Act of 1995. The information collection notice was previously published in the Federal Register on February 8, 2012, at 77 FR 6573, allowing for a 60-day public comment period. USCIS/did not receive any comments in connection with the 60-day notice. DATES: The purpose of this notice is to allow an additional 30 days for public comments. Comments are encouraged and will be accepted until June 15, 2012. This process is conducted in accordance with 5 CFR 1320.10. ADDRESSES: Written comments and/or suggestions regarding the item(s) contained in this notice, especially regarding the estimated public burden and associated response time, should be directed to the Department of Homeland Security (DHS), and to the Office of Management and Budget (OMB) USCIS Desk Officer. Comments may be submitted to: USCIS, Chief Regulatory Coordinator, Regulatory Coordination Division, Office of Policy and Strategy, 20 Massachusetts Avenue, Washington, DC 20529–2020. Comments may also be submitted to DHS via facsimile to 202– 272–0997 or via email at uscisfr.comment@dhs.gov, and to the OMB USCIS Desk Officer via facsimile at 202–395–5806 or via email at oira_submission@omb.eop.gov. When submitting comments by email, please make sure to add ‘‘1615–NEW, Collection of Qualitative Feedback through Focus Groups’’ in the subject box. SUMMARY: Note: The address listed in this notice should only be used to submit comments concerning this information collection. Please do not submit requests for individual case status inquiries to this address. If you are seeking information about the status of your individual case, please check ‘‘My Case Status’’ online at: https://egov.uscis.gov/cris/ E:\FR\FM\16MYN1.SGM 16MYN1

Agencies

[Federal Register Volume 77, Number 95 (Wednesday, May 16, 2012)]
[Notices]
[Pages 28893-28894]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2012-11855]


-----------------------------------------------------------------------

DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Intent To Request Approval From OMB of One New Public Collection 
of Information: Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Transportation Security Administration, DHS.

ACTION: 60-day notice.

-----------------------------------------------------------------------

SUMMARY: The Transportation Security Administration (TSA) invites 
public comment on a new Information Collection Request (ICR) abstracted 
below that we will submit to the Office of Management and Budget (OMB) 
for approval in compliance with the Paperwork Reduction Act (PRA). The 
ICR describes the nature of the information collection and its expected 
burden. The proposed information collection activity provides a means 
to gather qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery.

DATES: Send your comments by July 16, 2012.

ADDRESSES: Comments may be emailed to TSAPRA@dhs.gov or delivered to 
the TSA PRA Officer, Office of Information Technology (OIT), TSA-11, 
Transportation Security Administration, 601 South 12th Street, 
Arlington, VA 20598-6011.

FOR FURTHER INFORMATION CONTACT: Susan L. Perkins at the above address, 
or by telephone (571) 227-3398.

SUPPLEMENTARY INFORMATION:

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The ICR documentation is available 
at http://www.reginfo.gov. Therefore, in preparation for OMB review and 
approval of the following information collection, TSA is soliciting 
comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

Information Collection Requirement

Purpose and Description of Data Collection

    The proposed information collection activity provides a means to 
gather qualitative customer and stakeholder feedback in an efficient, 
timely manner, in accordance with the Administration's commitment to 
improving service delivery.
    From the TSA perspective, qualitative customer and stakeholder 
feedback is information that provides useful insights on perceptions 
and opinions; it is different than the results of statistical surveys, 
which yield quantitative results that can be generalized to the 
population of study. This qualitative feedback will provide insights 
into customer or stakeholder perceptions, experiences, and expectations 
regarding TSA products or services, provide TSA with an early warning 
of issues with service, and focus attention on areas where improvement 
is needed regarding communication, training, or changes in operations 
that might improve delivery of products or services. These collections 
will allow for ongoing, collaborative, and actionable communications 
between the Agency and its customers and stakeholders. They will also 
allow feedback to contribute directly to the improvement of program 
management. The solicitation of feedback will target areas such as: 
Timeliness, appropriateness, accuracy of information, courtesy, 
efficiency of service delivery, and resolution of issues with service 
delivery. Responses will be assessed to plan and inform efforts to 
improve or maintain the quality of service offered by TSA. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary.
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government.
     The collections are noncontroversial and do not raise 
issues of concern to other Federal agencies.
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future.
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    Preliminary estimates of the aggregate burden are based on a review 
of past behavior of participating program offices and several 
individual office estimates. The likely respondents to this proposed 
information request are State, Local or Tribal Government and Law 
Enforcement, traveling public, Individuals and Households, Businesses 
and Organizations. TSA estimates an average of 10 annual activities 
with approximately 12,500 respondents per activity for a total of 
125,000 responses. TSA further estimates a frequency of one response 
per request with an average response time of 30 minutes resulting in an 
estimated 62,500 burden hours. Program offices will provide more 
refined individual estimates of burden in their subsequent notices.

Use of Results

    Information gathered is intended to be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency (if released, the agency 
must indicate the qualitative

[[Page 28894]]

nature of the information). While the information gathered might be 
used to improve delivery of products or services, it will not be used 
for the purpose of substantially informing influential policy 
decisions.
    Feedback collected under this generic clearance provides useful 
qualitative information, but it does not yield data that can be 
generalized to the overall population; it is not designed or expected 
to yield statistically reliable or actionable results. The information 
gathered will yield qualitative information. This type of generic 
clearance for qualitative information will not be used for quantitative 
information collections, such as monitoring trends over time or 
documenting program performance. Unlike this generic collection, 
quantitative data uses require more rigorous designs that address: The 
target population to which generalizations will be made, the sampling 
frame, the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, there may be future information collection submissions for 
other generic mechanisms that are designed to yield quantitative 
results.

    Dated: Issued in Arlington, Virginia, on May 11, 2012.
Susan L. Perkins,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2012-11855 Filed 5-15-12; 8:45 am]
BILLING CODE 9110-05-P