Notice of Proposed Information Collection for Public Comment Emergency Comment Request; Single Family Customer Satisfaction Survey, 24509-24510 [2012-9862]
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<![CDATA[
24509
Federal Register / Vol. 77, No. 79 / Tuesday, April 24, 2012 / Notices
Total Estimated Burden Hours:
533,799.
Status: This is an extension of a
currently approved collection.
Authority: Section 3507 of the Paperwork
Reduction Act of 1995, 44 U.S.C. 35, as
amended.
Dated: April 17, 2012.
Colette Pollard,
Department Reports Management Officer,
Office of the Chief Information Officer.
[FR Doc. 2012–9858 Filed 4–23–12; 8:45 am]
BILLING CODE 4210–67–P
DEPARTMENT OF HOUSING AND
URBAN DEVELOPMENT
[Docket No. FR–5603–N–30]
Notice of Proposed Information
Collection for Public Comment
Emergency Comment Request; Single
Family Customer Satisfaction Survey
Office of the Assistant
Secretary for Housing, HUD.
ACTION: Notice of proposed information
collection.
AGENCY:
The proposed information
collection requirement described below
has been submitted to the Office of
Management and Budget (OMB) for
emergency review and approval, as
required by the Paperwork Reduction
Act. The Department is soliciting public
comments on the subject proposal.
DATES: Comments Due Date: May 1,
2012.
SUMMARY:
Interested persons are
invited to submit comments regarding
this proposal. Comments must be
received within seven (7) days from the
date of this Notice. Comments should
refer to the proposal by name/or OMB
approval number) and should be sent to:
HUD Desk Officer, Office of
Management and Budget, New
Executive Office Building, Washington,
DC 20503; email: OIRA
Submission@omb.epo.gov; fax: 202–
395–6974.
FOR FURTHER INFORMATION CONTACT:
David Dwyer, Housing Program Officer,
ADDRESSES:
Office of Single Family Housing,
Department of Housing and Urban
Development, 600 East Broad Street,
Richmond, VA 23219; telephone (804)
822–4819 (this is not a toll free number)
for copies of the proposed forms and
other available information.
SUPPLEMENTARY INFORMATION: This
Notice informs the public that the U.S.
Department of Housing and Urban
Development (HUD) has submitted to
OMB, for emergency processing, an
information collection package with
respect to the collection of information
for the Single Family customer
satisfaction survey.
This Notice is soliciting comments
from members of the public and affected
agencies concerning the proposed
collection of information to: (1) Evaluate
whether the proposed collection is
necessary for the proper performance of
the functions of the agency, including
whether the information will have
practical utility; (2) Evaluate the
accuracy of the agency’s estimate of the
burden of the proposed collection of
information; (3) Enhance the quality,
utility, and clarity of the information to
be collected; and (4) Minimize the
burden of the collection of information
on those who are to respond; including
the use of appropriate automated
collection techniques or other forms of
information technology, e.g., permitting
electronic submission of responses.
This Notice also lists the following
information:
Title of Proposal: Single Family
Customer Satisfaction Survey.
Description of Information Collection:
This information collection consists of a
survey of users of the Department’s
Federal Housing Administration (FHA)
primary contact center. It is designed to
determine whether the Department is
appropriately and adequately serving
their needs. It follows HUD’s
commitment to use surveys to measure
performance and changes in
performance.
In addition to the importance HUD
management places on the information
provided by customers, the Federal
Government mandates collecting this
Respondent
universe
(annual volume of
resource center
users)
mstockstill on DSK4VPTVN1PROD with NOTICES
Respondent group
information through Executive Order
(EO) 12862. This EO mandates that
agencies survey their customers to
identify the kind and quality of services
they want their level of satisfaction with
existing services.
FHA operates a contact center
designed to provide program guidelines,
insurance processing information, and
consumer information. In order to
evaluate the level of service that is
provided to HUD/FHA clients the
agency contact center management team
requires the input of its clients on the
performance of the customer service
operation. This operation includes the
contracted contact center agents, agency
staff that support them, as well as the
contact center self-service option
available via a web-based frequently
asked questions (FAQ) site. The survey
includes three separate survey types:
• Internal Resolution: A five question
survey to determine satisfaction with
questions that required escalation from
FHA Resource Center contract staff to
agency staff for resolution.
• Escalated Resolution: A five
question survey to determine
satisfaction with questions that were
resolved by contracted FHA Resource
Center staff.
• Self-Service Resolution: A four
question survey to determine
satisfaction with questions resolved via
the FHA Resource Center self-service
internet site.
OMB control number: 2535–0116.
Agency Form Numbers: N/A.
Members of Affected Public: Private
sector, general public, small businesses
and other for profits.
Estimation of the total numbers of
hours needed to prepare the information
collection including number of
respondents, frequency of responses,
and hours of response:
The charts below summarize the
sampling frames, survey samples and
projected number of respondents for
each survey type. The estimated
response rates were derived from testing
of the survey instruments. Exhibit 2
shows the estimated burden per
respondent and for the project overall.
Survey sample
(3% of users)
Estimated
response rate
Projected number
of completed
surveys
Escalated Resolution ...............................................................
Internal Resolution ...................................................................
Self Service Resolution ...........................................................
239,341
603,409
34,420
7,180
18,102
1,033
0.30
0.30
0.30
2,154
5,431
310
Total ..................................................................................
877,170
..............................
..............................
7,895
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VerDate Mar<15>2010
17:40 Apr 23, 2012
Jkt 226001
PO 00000
Frm 00055
Fmt 4703
24APN1
24510
Federal Register / Vol. 77, No. 79 / Tuesday, April 24, 2012 / Notices
The hourly cost per response is based
on the per capita income of the United
States of $26,059 (US Bureau of the
Census, 2010 American Community
Survey) and the corresponding hourly
earnings of $12.53; the total annualized
cost for completing the survey is
estimated to be $4,761.40.
Number of respondents
Total burden
per respondent (minutes)
Total annual
burden hours
Hourly cost
Annual cost
7,895 ................................................................................................................
3
395
$12.53
$4,946.22
Authority: The Paperwork Reduction Act
of 1995, 44 U.S.C. Chapter 35, as amended.
Dated: April 17, 2012,
Colette Pollard,
Departmental Paperwork Reduction Act
Officer, Office of the Chief Information
Officer.
[FR Doc. 2012–9862 Filed 4–23–12; 8:45 am]
BILLING CODE 4210–67–P
DEPARTMENT OF HOUSING AND
URBAN DEVELOPMENT
[Docket No. FR–5603–N–29]
Notice of Proposed Information
Collection for Public Comment
Emergency Comment Request; Office
of Housing Assistance Contract
Administration Oversight, Multifamily
Housing Programs
Office of the Chief Information
Officer, HUD.
ACTION: Notice of proposed information
collection.
AGENCY:
The proposed information
collection requirement described below
has been submitted to the Office of
Management and Budget (OMB) for
emergency review and approval, as
required by the Paperwork Reduction
Act. The Department is soliciting public
comments on the subject proposal.
DATES: Comments Due Date: May 1,
2012.
SUMMARY:
Interested persons are
invited to submit comments regarding
this proposal. Comments must be
received within seven (7) days from the
date of this Notice. Comments should
refer to the proposal by name/or OMB
approval number (2502–New) and
should be sent to: HUD Desk Officer,
Office of Management and Budget, New
Executive Office Building, Washington,
DC 20503; email: OIRA
Submission@omb.epo.gov ; fax: 202–
395–6974.
FOR FURTHER INFORMATION CONTACT:
Kerry Hickman, Acting Director, Office
of Housing Assistance and Contract
Administration Oversight (OHACAO),
Department of Housing and Urban
Development, 451 7th Street SW.,
Washington, DC 20410, telephone (202)
mstockstill on DSK4VPTVN1PROD with NOTICES
ADDRESSES:
VerDate Mar<15>2010
17:40 Apr 23, 2012
Jkt 226001
402–3885 (this is not a toll free number)
for copies of the proposed forms and
other available information.
SUPPLEMENTARY INFORMATION: The
Department is submitting the proposed
information collection to OMB for
review, as required by the Paperwork
Reduction Act of 1995 (44 U.S.C.
Chapter 35, as amended).
This Notice is soliciting comments
from members of the public and affected
agencies concerning the proposed
collection of information to: (1) Evaluate
whether the proposed collection is
necessary for the proper performance of
the functions of the agency, including
whether the information will have
practical utility; (2) Evaluate the
accuracy of the agency’s estimate of the
burden of the proposed collection of
information; (3) Enhance the quality,
utility, and clarity of the information to
be collected; and (4) Minimize the
burden of the collection of information
on those who are to respond; including
the use of appropriate automated
collection techniques or other forms of
information technology, e.g., permitting
electronic submission of responses.
This Notice also lists the following
information:
Title of Proposal: Annual Customer
Service Survey of Performance-Based
Contract Administrators.
Description of Information Collection:
Abstract: Performance-Based Contract
Administrators (PBCAs) under contract
with HUD operate in nine States, Puerto
Rico and the Virgin Islands. PBCAs
monitor project owners’ compliance
with their obligations and
responsibilities under the Section 8
Program and administer Housing
Assistance Payments (HAPs) to owners
of properties that receive rental
subsidies for low- and moderate-income
eligible families. Property owners are
obligated to rent a portion of their units
to Section 8 eligible families; maintain
decent, safe, and sanitary housing for
residents; and comply with various
regulations and reporting requirements.
PBCAs receive a Basic Administrative
Fee to administer HAP contracts within
their geographic boundaries and may
earn Annual Incentive Fees for customer
service. The surveys of property owners
and tenants that make up this data
PO 00000
Frm 00056
Fmt 4703
Sfmt 4703
collection will be used to determine
eligibility for incentive fees.
OMB Control Number: 2502–New.
Agency Form Numbers: Annual
Customer Service Survey of
Performance-Based
Contract Administrators.
Members of Affected Public: Section 8
Tenants, PBCAs, Property Owners.
Estimation of the total numbers of
hours needed to prepare the information
collection including number of
respondents, frequency of responses,
and hours of response:
The number of burden hours is
584.90. Then number of respondents is
2750, the number of responses is 2750,
the frequency of response is on
occasion, and the burden of hour per
response for Tenants is 217 hours and
the burden of hours per response for
Property Owners is 75 hours.
Authority: The Paperwork Reduction Act
of 1995, 44 U.S.C. Chapter 35, as amended.
Dated: April 17, 2012.
Colette Pollard,
Departmental Paperwork Reduction Act
Officer, Office of the Chief Information
Officer.
[FR Doc. 2012–9864 Filed 4–23–12; 8:45 am]
BILLING CODE 4210–67–P
DEPARTMENT OF THE INTERIOR
Fish and Wildlife Service
[FWS–R9–IA–2012–N097;
FXIA16710900000P5–123–FF09A30000]
Endangered Species; Marine
Mammals; Receipt of Applications for
Permit
Fish and Wildlife Service,
Interior.
ACTION: Notice of receipt of applications
for permit.
AGENCY:
We, the U.S. Fish and
Wildlife Service, invite the public to
comment on the following applications
to conduct certain activities with
endangered species, marine mammals,
or both. With some exceptions, the
Endangered Species Act (ESA) and
Marine Mammal Protection Act
(MMPA) prohibit activities with listed
SUMMARY:
E:\FR\FM\24APN1.SGM
24APN1
]]>Agencies
[Federal Register Volume 77, Number 79 (Tuesday, April 24, 2012)]
[Notices]
[Pages 24509-24510]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2012-9862]
-----------------------------------------------------------------------
DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT
[Docket No. FR-5603-N-30]
Notice of Proposed Information Collection for Public Comment
Emergency Comment Request; Single Family Customer Satisfaction Survey
AGENCY: Office of the Assistant Secretary for Housing, HUD.
ACTION: Notice of proposed information collection.
-----------------------------------------------------------------------
SUMMARY: The proposed information collection requirement described
below has been submitted to the Office of Management and Budget (OMB)
for emergency review and approval, as required by the Paperwork
Reduction Act. The Department is soliciting public comments on the
subject proposal.
DATES: Comments Due Date: May 1, 2012.
ADDRESSES: Interested persons are invited to submit comments regarding
this proposal. Comments must be received within seven (7) days from the
date of this Notice. Comments should refer to the proposal by name/or
OMB approval number) and should be sent to: HUD Desk Officer, Office of
Management and Budget, New Executive Office Building, Washington, DC
20503; email: OIRA Submission@omb.epo.gov; fax: 202-395-6974.
FOR FURTHER INFORMATION CONTACT: David Dwyer, Housing Program Officer,
Office of Single Family Housing, Department of Housing and Urban
Development, 600 East Broad Street, Richmond, VA 23219; telephone (804)
822-4819 (this is not a toll free number) for copies of the proposed
forms and other available information.
SUPPLEMENTARY INFORMATION: This Notice informs the public that the U.S.
Department of Housing and Urban Development (HUD) has submitted to OMB,
for emergency processing, an information collection package with
respect to the collection of information for the Single Family customer
satisfaction survey.
This Notice is soliciting comments from members of the public and
affected agencies concerning the proposed collection of information to:
(1) Evaluate whether the proposed collection is necessary for the
proper performance of the functions of the agency, including whether
the information will have practical utility; (2) Evaluate the accuracy
of the agency's estimate of the burden of the proposed collection of
information; (3) Enhance the quality, utility, and clarity of the
information to be collected; and (4) Minimize the burden of the
collection of information on those who are to respond; including the
use of appropriate automated collection techniques or other forms of
information technology, e.g., permitting electronic submission of
responses.
This Notice also lists the following information:
Title of Proposal: Single Family Customer Satisfaction Survey.
Description of Information Collection: This information collection
consists of a survey of users of the Department's Federal Housing
Administration (FHA) primary contact center. It is designed to
determine whether the Department is appropriately and adequately
serving their needs. It follows HUD's commitment to use surveys to
measure performance and changes in performance.
In addition to the importance HUD management places on the
information provided by customers, the Federal Government mandates
collecting this information through Executive Order (EO) 12862. This EO
mandates that agencies survey their customers to identify the kind and
quality of services they want their level of satisfaction with existing
services.
FHA operates a contact center designed to provide program
guidelines, insurance processing information, and consumer information.
In order to evaluate the level of service that is provided to HUD/FHA
clients the agency contact center management team requires the input of
its clients on the performance of the customer service operation. This
operation includes the contracted contact center agents, agency staff
that support them, as well as the contact center self-service option
available via a web-based frequently asked questions (FAQ) site. The
survey includes three separate survey types:
Internal Resolution: A five question survey to determine
satisfaction with questions that required escalation from FHA Resource
Center contract staff to agency staff for resolution.
Escalated Resolution: A five question survey to determine
satisfaction with questions that were resolved by contracted FHA
Resource Center staff.
Self-Service Resolution: A four question survey to
determine satisfaction with questions resolved via the FHA Resource
Center self-service internet site.
OMB control number: 2535-0116.
Agency Form Numbers: N/A.
Members of Affected Public: Private sector, general public, small
businesses and other for profits.
Estimation of the total numbers of hours needed to prepare the
information collection including number of respondents, frequency of
responses, and hours of response:
The charts below summarize the sampling frames, survey samples and
projected number of respondents for each survey type. The estimated
response rates were derived from testing of the survey instruments.
Exhibit 2 shows the estimated burden per respondent and for the project
overall.
----------------------------------------------------------------------------------------------------------------
Respondent
universe (annual Projected number
Respondent group volume of Survey sample Estimated of completed
resource center (3% of users) response rate surveys
users)
----------------------------------------------------------------------------------------------------------------
Escalated Resolution................ 239,341 7,180 0.30 2,154
Internal Resolution................. 603,409 18,102 0.30 5,431
Self Service Resolution............. 34,420 1,033 0.30 310
---------------------------------------------------------------------------
Total........................... 877,170 ................. ................. 7,895
----------------------------------------------------------------------------------------------------------------
[[Page 24510]]
The hourly cost per response is based on the per capita income of
the United States of $26,059 (US Bureau of the Census, 2010 American
Community Survey) and the corresponding hourly earnings of $12.53; the
total annualized cost for completing the survey is estimated to be
$4,761.40.
----------------------------------------------------------------------------------------------------------------
Total burden
Number of respondents per respondent Total annual Hourly cost Annual cost
(minutes) burden hours
----------------------------------------------------------------------------------------------------------------
7,895....................................... 3 395 $12.53 $4,946.22
----------------------------------------------------------------------------------------------------------------
Authority: The Paperwork Reduction Act of 1995, 44 U.S.C.
Chapter 35, as amended.
Dated: April 17, 2012,
Colette Pollard,
Departmental Paperwork Reduction Act Officer, Office of the Chief
Information Officer.
[FR Doc. 2012-9862 Filed 4-23-12; 8:45 am]
BILLING CODE 4210-67-P
