Renewal of Information Collection; OMB Control Number 1040-0001, DOI Programmatic Clearance for Customer Satisfaction Surveys, 19307-19309 [2012-7665]
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Mulberry Street, Waterloo, IA 50703–
5713, $1,705,557; Polk County, 111
Court Street, Suite 300, Des Moines, IA
50309–2218, $2,475,000; County of
Kane, 719 Batavia Avenue, Geneva, IL
60134–3077, $1,040,796; County of
Peoria, 2116 N. Sheridan Road, Peoria,
IL 61604–3457, $2,475,000; Kentucky
Department for Public Health
Environmental Lead Program, 275 East
Main Street, Mail Stop HS1E–B,
Frankfort, KY 40621–0001, $1,099,971;
City of Boston, 26 Court Street, Boston,
MA 02108–2501, $2,475,000; City of
Lynn, 3 City Hall Square, Lynn, MA
01901–1019, $2,469,051; City of
Muskegon, 900 Terrace, Muskegon, MI
49442–3357, $1,100,000; City of High
Point, 211 S. Hamilton, High Point, NC
27260–5232, $2,475,000; Erie County,
95 Franklin Street, Buffalo, NY 14202–
3904, $2,375,000; Redevelopment
Authority of the City of Erie (ERA), 1001
State Street, Suite 1100, Erie, PA 16501–
1313, $2,475,000; City of Petersburg,
135 N. Union Street, Petersburg, VA
23803–3267, $1,100,000; City of
Roanoke, 215 Church Avenue, Room
310 North, Roanoke, VA 24011–1518,
$1,855,733; City of Burlington, 149
Church Street, City Hall, Burlington, VT
05401–8412, $2,475,000; City of
Waukesha, A Municipal Corporation,
City Hall, 201 Delafield Street, Room
200, Waukesha, WI 53189–3649,
$1,100,000.
2. Lead Hazard Reduction
Demonstration Grant Program
A total of $47,904,000 was awarded to
17 grantees for the Lead Hazard
Reduction Demonstration Grant
Program under the Consolidated
Appropriations Act, 2011: City of
Chicago, Department of Public Health,
333 South State Street, Room 200,
Chicago, IL 60604, $3,000,000; City of
St. Louis Community Development
Administration, 1015 Locust Street,
Suite 1200, St. Louis, MO 63101,
$3,000,000; Hennepin County, 417
North 5th Street, Suite 320,
Minneapolis, MN 55401, $3,000,000;
State of Connecticut Department of
Social Services, 25 Sigourney Street,
Hartford, CT 06106, $3,000,000; City of
San Antonio, 1400 South Flores, San
Antonio, TX 78204, $3,000,000; City of
Memphis, 125 North Main, Memphis,
TN 38103, $3,000,000; City of Columbus
Department of Development, 50 West
Gay Street, 3rd Floor, Columbus, OH
4321, $3,000,000; Health and Hospital
Corporation of Marion County, 3838
North Rural Street, Indianapolis, IN
46205, $3,000,000; City of Philadelphia,
2100 West Girard Avenue, Philadelphia,
PA 19130, $3,000,000; Houston
Department of Health and Human
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19:11 Mar 29, 2012
Jkt 226001
Services, 8000 North Stadium Drive,
2nd Floor, Houston, TX 77054,
$3,000,000; City of Austin, 1000 East
11th Street, Suite 200, Austin, TX
78702, $2,500,000; City of Wilmington,
800 North French Street, Wilmington,
DE 19801, $2,589,695; County of Harris,
1001 Preston, Suite 900, Houston, TX
77002, $2,700,000; Winnebago County
Health Department, 401 Division Street,
Rockford, IL 61104, $2,885,700; Malden
Redevelopment Authority-City of
Malden, Massachusetts, 200 Pleasant
Street, Malden, MA 02148, $3,000,000;
City of Lansing, 124 West Michigan
Avenue, Lansing, MI 48933, $1,728,605.
3. Healthy Homes Production Grant
Program
A total of $15,623,257 was awarded to
9 grantees for the Healthy Homes
Production Grant Program under the
Consolidated Appropriations Act, 2010:
Environmental Health Watch, 3500
Lorain Avenue, Suite 301, Cleveland,
OH 44113, $929,990; Hennepin County,
417 North 5th Street, Suite 320,
Minneapolis, MN 55401, $1,860,000;
City of Los Angeles, 1200 West 7th
Street, 8th Floor, Los Angeles, CA,
90017, $1,860,000; Coalition to End
Childhood Lead Poisoning, 2714
Hudson Street, Baltimore, MD 21224,
$930,000; State of Connecticut
Department of Social Services, 25
Sigourney Street, Hartford, CT 06106,
$1,860,000; City of Minneapolis, 250
South 4th Street, Room 414,
Minneapolis, MN 55415, $1,860,000;
Health and Hospital Corporation of
Marion County, 3838 North Rural Street,
Indianapolis, IN 46205, $1,713,122; City
of Akron, 166 South High Street,
Municipal Building, Room 401, Akron,
OH 44308, $1,860,000; City of San
Antonio, 1400 South Flores, San
Antonio, TX 78204, $1,126,888.
4. Lead Technical Studies Grant
Program
A total of $545,513 was awarded to 2
grantees for the Lead Technical Studies
Grant Program under the Consolidated
Appropriations Act, 2011: QuanTech,
Inc., 2020 14th Street North, Suite 560,
Arlington, VA 22201–2512, $248,100;
Tulane University, 1430 Tulane
Avenue, EP–15, New Orleans, LA
70112–2699, $251,900.
5. Healthy Homes Technical Studies
Grant Program
A total of $1,840,712 was awarded to
3 grantees for Healthy Homes Technical
Studies Grant Program under the
Consolidated Appropriations Act, 2011:
North Carolina State, 2701 Sullivan Dr.,
Admin III; Box 7514, Raleigh, NC
27695–7614, $541,179; National Center
PO 00000
Frm 00131
Fmt 4703
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19307
for Healthy Housing, 10320 Little
Patuxent Pkwy, Columbia, MD 21044–
3346, $649,533; The Trustees of
Columbia University in the City of New
York, 630 West 168th Street—Box 49,
New York 10032–3702, $650,000.
6. Asthma Interventions in Public and
Assisted Multifamily Housing Grant
Program
A total of $1,150,000 was awarded to
3 grantees for the Asthma Interventions
in Public and Assisted Multifamily
Housing Grant Program under the
Consolidated Appropriations Act, 2011:
Michigan Department of Community
Health, P.O. Box 30195, 201 Townsend
Street, Lansing, MI 48909–0195,
$450,000; Minnesota Department of
Health, 625 Robert Street North, P.O.
Box 64975, St. Paul, MN 55164–0975,
$409,288; Boston Medical Center
Corporation, One Boston Medical Center
Place, Boston, MA 02118–2392,
450,000.
Dated: March 26, 2012.
Warren Friedman,
Acting Deputy Director, Office of Healthy
Homes and Lead Hazard Control.
[FR Doc. 2012–7722 Filed 3–29–12; 8:45 am]
BILLING CODE 4210–67–P
DEPARTMENT OF THE INTERIOR
Office of the Secretary
Renewal of Information Collection;
OMB Control Number 1040–0001, DOI
Programmatic Clearance for Customer
Satisfaction Surveys
Department of the Interior.
Notice of submission to OMB;
request for comments.
AGENCY:
ACTION:
We (Department of the
Interior, DOI) have submitted a request
to the Office of Management and Budget
(OMB) to approve the information
collection (IC) described below. This IC
is scheduled to expire March 31, 2012.
As required by the Paperwork
Reduction Act of 1995 and as part of our
continuing efforts to reduce paperwork
and respondent burden, we invite the
general public and other Federal
agencies to take this opportunity to
comment on this IC.
DATES: OMB has 60 days to review this
request but may act after 30 days,
therefore you should submit your
comments on or before April 30, 2012.
ADDRESSES: You may submit your
comments directly to the Desk Officer
for the Department of the Interior (OMB
control #1040–0001), Office of
Information and Regulatory Affairs,
SUMMARY:
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Federal Register / Vol. 77, No. 62 / Friday, March 30, 2012 / Notices
mstockstill on DSK4VPTVN1PROD with NOTICES
OMB, by email at
oira_docket@omb.eop.gov or by fax at
202–395–5806. Please also send a copy
of your comments to the Department of
the Interior; Office of Policy Analysis;
Attention: Don Bieniewicz; Mail Stop
3530; 1849 C Street NW., Washington,
DC 20240, or by fax to 202–208–4867,
or by email to
Donald_Bieniewicz@ios.doi.gov.
Reference ‘‘DOI Programmatic Clearance
for Customer Satisfaction Surveys’’ in
your email subject line. Include your
name and return address in your email
message and mark your message for
return receipt.
FOR FURTHER INFORMATION CONTACT:
Contact Don Bieniewicz on 202–208–
4915. You may also review the
submitted information collection
request online at https://
www.reginfo.gov. Follow the
instructions to review Department of the
Interior collections under review by
OMB.
SUPPLEMENTARY INFORMATION:
I. Abstract
The Government Performance and
Results Act of 1993 (GPRA) (Pub.L. 103–
62) requires agencies to ‘‘improve
Federal program effectiveness and
public accountability by promoting a
new focus on results, service quality,
and customer satisfaction.’’ In order to
fulfill this responsibility, DOI bureaus
and offices must collect data from their
respective user groups to better
understand the needs and desires of the
public and to respond accordingly.
Executive Order 12862 ‘‘Setting
Customer Service Standards’’ also
requires all executive departments to
‘‘survey customers to determine * * *
their level of satisfaction with existing
services.’’ Executive Order 13571
‘‘Streamlining Service Delivery and
Improving Customer Service’’ further
mandates ‘‘establishing mechanisms to
solicit customer feedback on
Government services and using such
feedback regularly to make service
improvements.’’
We use customer satisfaction surveys
to help us fulfill our responsibilities to
provide excellence in government by
proactively consulting with those we
serve. This programmatic clearance
provides an expedited approval process
for DOI bureaus and offices to conduct
customer research through external
surveys such as questionnaires and
comment cards.
The proposed renewal covers all of
the organizational units and bureaus in
DOI. Information obtained from
customers by bureaus and offices will be
provided voluntarily. Questions may be
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19:11 Mar 29, 2012
Jkt 226001
asked in languages other than English
(e.g., Spanish) where appropriate.
Topic areas serve as a guide within
which the bureaus and offices will
develop questions. No one survey will
cover all the topic areas. The topic areas
include:
(1) Delivery, quality and value of
products, information, and services.
Respondents may be asked for feedback
regarding the following attributes of the
information, service, and products
provided:
(a) Timeliness
(b) Consistency
(c) Accuracy
(d) Ease of Use and Usefulness
(e) Ease of Information Access
(f) Helpfulness
(g) Quality
(h) Value for fee paid for information/
product/service.
(2) Management practices. This area
covers questions relating to how well
customers are satisfied with DOI
management practices and processes,
what improvements they might make to
specific processes, and whether or not
they feel specific issues were addressed
and reconciled in a timely, courteous,
and responsive manner.
(3) Mission management. We will ask
customers to provide satisfaction data
related to DOI’s ability to protect,
conserve, provide access to, provide
scientific data about, and preserve
natural, cultural, and recreational
resources that we manage, and how well
we are carrying out our trust
responsibilities to American Indians.
(4) Rules, regulations, policies. This
area focuses on obtaining feedback from
customers regarding fairness, adequacy,
and consistency in enforcing rules,
regulations, and policies for which DOI
is responsible. It will also help us
understand public awareness of rules
and regulations and whether or not they
are explained in a clear and
understandable manner.
(5) Interactions with DOI Personnel
and Contractors. Questions will range
from timeliness and quality of
interactions to skill level of staff
providing the assistance, as well as their
courtesy and responsiveness during the
interaction.
(6) General demographics. Some
general demographics may be gathered
to augment satisfaction questions so that
we can better understand the customer
and improve how we serve that
customer. We may ask customers how
many times they have used a service,
visited a facility within a specific
timeframe, their ethnic group, or their
race.
All requests to collect information
under the auspices of this proposed
PO 00000
Frm 00132
Fmt 4703
Sfmt 4703
renewal will be carefully evaluated to
ensure consistency with the intent,
requirements, and boundaries of this
programmatic clearance. Interior’s
Office of Policy Analysis will conduct
an administrative and technical review
of each specific request in order to
ensure statistical validity and
soundness. All information collections
are required to be designed and
deployed based upon acceptable
statistical practices and sampling
methodologies, and procedures that
account for and minimize non-response
bias, in order to obtain consistent, valid
data and statistics that are
representative of the target populations.
After completion of its review, the
Office of Policy Analysis will forward
the specific request to OMB for
expedited approval.
II. Data
OMB Control Number: 1040–0001.
Title: DOI Programmatic Clearance for
Customer Satisfaction Surveys.
Form Number(s): None.
Type of Request: Extension of an
approved collection.
Affected Public: DOI customers. We
define customers as anyone who uses
DOI resources, products, or services.
This includes internal customers
(anyone within DOI) as well as external
customers (e.g., the American public,
representatives of the private sector,
academia, other government agencies).
Depending upon their role in specific
situations and interactions, citizens and
DOI stakeholders and partners may also
be considered customers. We define
stakeholders to mean groups or
individuals who have an expressed
interest in and who seek to influence
the present and future state of DOI’s
resources, products, and services.
Partners are those groups, individuals,
and agencies who are formally engaged
in helping DOI accomplish its mission.
Respondent’s Obligation: Voluntary.
Frequency of Collection: On occasion.
Estimated Annual Number of
Respondents: 120,000. We estimate
approximately 60,000 respondents will
submit DOI customer satisfaction
surveys and 60,000 will submit
comment cards.
Estimated Total Annual Responses:
120,000.
Estimated Time Per Response: 15
minutes for a customer survey; 3
minutes for a comment card.
Estimated Total Annual Burden
Hours: 18,000.
III. Request for Comments
On December 12, 2011, we published
in the Federal Register (76 FR 77244) a
request for public comments on this
E:\FR\FM\30MRN1.SGM
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Federal Register / Vol. 77, No. 62 / Friday, March 30, 2012 / Notices
proposed renewal. We received one
comment expressing general criticism of
DOI management. Because the comment
provided no specifics, we have not
modified the proposed renewal. The
public now has a second opportunity to
comment on this renewal. We invite
comments concerning this IC on:
(1) Whether or not the collection of
information is necessary, including
whether or not the information will
have practical utility;
(2) The accuracy of our estimate of the
burden for this collection of
information;
(3) Ways to enhance the quality,
utility, and clarity of the information to
be collected; and
(4) Ways to minimize the burden of
the collection of information on
respondents.
Comments that you submit in
response to this notice are a matter of
public record. Before including your
address, phone number, email address,
or other personal identifying
information in your comment, you
should be aware that your entire
comment, including your personal
identifying information, may be made
publicly available at any time.
While you can ask us or OMB in your
comment to withhold your personal
identifying information from public
review, we cannot guarantee that we
will be able to do so.
Dated: March 26, 2012.
Benjamin Simon,
Assistant Director, Office of Policy Analysis,
U.S. Department of the Interior.
[FR Doc. 2012–7665 Filed 3–29–12; 8:45 am]
BILLING CODE 4310–RK–P
DEPARTMENT OF THE INTERIOR
Fish and Wildlife Service
[FWS–R6–R–2012–N024; FF06R06000–
FXRS1265066CCP0S2–123]
Benton Lake National Wildlife Refuge
Complex, Great Falls, MT;
Comprehensive Conservation Plan and
Environmental Assessment
Fish and Wildlife Service,
Interior.
ACTION: Notice of availability; request
for comments.
mstockstill on DSK4VPTVN1PROD with NOTICES
AGENCY:
We, the U.S. Fish and
Wildlife Service (Service), announce the
availability of a draft comprehensive
conservation plan and environmental
assessment (Draft CCP/EA) for Benton
Lake National Wildlife Refuge Complex
for public review and comment. The
Draft CCP/EA describes our proposal for
SUMMARY:
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19:11 Mar 29, 2012
Jkt 226001
managing the refuge complex for the
next 15 years.
DATES: To ensure consideration, please
send your written comments by May 18,
2012.
We will announce upcoming public
meetings in local news media.
ADDRESSES: You may submit comments
or requests for copies or more
information by any of the following
methods. You may request hard copies
or a CD–ROM of the documents.
Email: toni_griffin@fws.gov. Include
‘‘Benton Lake Refuge Complex Draft
CCP/EA’’ in the subject line of the
message.
U.S. Mail: Toni Griffin, Planning
Team Leader, Suite 300, 134 Union
Boulevard, Lakewood, CO 80228.
Information Request: A copy of the
Draft CCP/EA may be obtained by
writing to U.S. Fish and Wildlife
Service, Division of Refuge Planning,
134 Union Boulevard, Suite 300,
Lakewood, Colorado 80228; or by
download from https://mountainprairie.fws.gov/planning.
FOR FURTHER INFORMATION CONTACT: Toni
Griffin, 303–236–4378 (phone); 303–
236–4792 (fax); or toni_griffin@fws.gov
(email) or David C. Lucas, 303–236–
4366 (phone): 303–236–4792 (fax): or
david_c_lucas@fws.gov.
SUPPLEMENTARY INFORMATION:
Introduction
The 163,304-acre Benton Lake
National Wildlife Refuge Complex
(refuge complex) is part of the National
Wildlife Refuge System and is located in
northwest and north-central Montana.
Spanning both sides of the Continental
Divide, the refuge complex is a
collection of diverse landscapes, from
wetlands and mixed-grass prairie in the
east to forests, intermountain
grasslands, rivers, and lakes in the west.
The refuge complex oversees
management of 2 refuges, 1 wetland
management district containing 22
waterfowl production areas, 3
conservation areas, and administers 216
easements within the Refuge System:
D Benton Lake National Wildlife Refuge
was established in 1929 and consists
of 12,383 fee-title acres and 76.88
acres of right-of-way easement. It is
located on the northern Great Plains,
50 miles east of the Rocky Mountains
and 12 miles north of Great Falls,
Montana.
D Benton Lake Wetland Management
District was established in 1975. It
includes 10 counties (Cascade,
Chouteau, Glacier, Hill, Lewis and
Clark, Liberty, Pondera, Powell,
Teton, Toole), 22 waterfowl
PO 00000
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Fmt 4703
Sfmt 4703
19309
production areas, and 4 distinct
easement programs.
D Blackfoot Valley Conservation Area
(CA) was established in 1995 and
expanded in 2011. This conservation
easement program has the potential to
protect up to 103,500 acres in the
Blackfoot Valley by buying
conservation easements on private
land within the 824,024-acre project
area.
D Rocky Mountain Front CA was
established in 2005 and expanded in
2011. This conservation easement
program has the potential to protect
up to 295,000 acres in the Rocky
Mountain Front (Front) by buying
conservation easements on private
land within the 918,000-acre project
area.
D Swan River National Wildlife Refuge
was established in 1973 and consists
of 1,568.81 acres. It is located in the
Swan Valley, 38 miles southeast of
Creston, Montana.
D Swan Valley CA was authorized in
2011. This conservation area has the
potential to protect up to 10,000 acres
in the Swan Valley by buying
conservation easements on private
land, and up to 1,000 acres in fee-title
land next to the Swan River Refuge
within the 187,400-acre project area.
Refuge complex lands and waters are
important corridors for birds, fish, and
other wildlife. Across the refuge
complex, there exists a very high level
of diversity. Wildlife ranges from
migratory waterfowl to grassland birds,
to native trout, to ‘‘charismatic mega
fauna’’ such as elk, gray wolf, and
grizzly bear. Refuge complex lands
harbor Federal and State species of
concern. Threatened and endangered
species include bull trout, grizzly bear,
Canada lynx, and water howellia.
Candidate species include Sprague’s
pipit and wolverine. The refuge
complex is of great value to waterfowl
and shorebirds, as well as other
migrating water-dependent bird species,
because of the diversity of wetland and
upland habitats that provide for the
diverse life cycle needs of these species.
The refuge complex has large, intact
areas of native prairie that provide
habitat for grassland birds that are one
of the most imperiled groups of
migratory birds nationwide.
Background
The CCP Process
The National Wildlife Refuge System
Administration Act of 1966 (16 U.S.C.
668dd–668ee) (Refuge Administration
Act), as amended by the National
Wildlife Refuge System Improvement
Act of 1997, requires us to develop a
E:\FR\FM\30MRN1.SGM
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]]>Agencies
[Federal Register Volume 77, Number 62 (Friday, March 30, 2012)]
[Notices]
[Pages 19307-19309]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2012-7665]
=======================================================================
-----------------------------------------------------------------------
DEPARTMENT OF THE INTERIOR
Office of the Secretary
Renewal of Information Collection; OMB Control Number 1040-0001,
DOI Programmatic Clearance for Customer Satisfaction Surveys
AGENCY: Department of the Interior.
ACTION: Notice of submission to OMB; request for comments.
-----------------------------------------------------------------------
SUMMARY: We (Department of the Interior, DOI) have submitted a request
to the Office of Management and Budget (OMB) to approve the information
collection (IC) described below. This IC is scheduled to expire March
31, 2012. As required by the Paperwork Reduction Act of 1995 and as
part of our continuing efforts to reduce paperwork and respondent
burden, we invite the general public and other Federal agencies to take
this opportunity to comment on this IC.
DATES: OMB has 60 days to review this request but may act after 30
days, therefore you should submit your comments on or before April 30,
2012.
ADDRESSES: You may submit your comments directly to the Desk Officer
for the Department of the Interior (OMB control 1040-0001),
Office of Information and Regulatory Affairs,
[[Page 19308]]
OMB, by email at oira_docket@omb.eop.gov or by fax at 202-395-5806.
Please also send a copy of your comments to the Department of the
Interior; Office of Policy Analysis; Attention: Don Bieniewicz; Mail
Stop 3530; 1849 C Street NW., Washington, DC 20240, or by fax to 202-
208-4867, or by email to Donald_Bieniewicz@ios.doi.gov. Reference
``DOI Programmatic Clearance for Customer Satisfaction Surveys'' in
your email subject line. Include your name and return address in your
email message and mark your message for return receipt.
FOR FURTHER INFORMATION CONTACT: Contact Don Bieniewicz on 202-208-
4915. You may also review the submitted information collection request
online at https://www.reginfo.gov. Follow the instructions to review
Department of the Interior collections under review by OMB.
SUPPLEMENTARY INFORMATION:
I. Abstract
The Government Performance and Results Act of 1993 (GPRA) (Pub.L.
103-62) requires agencies to ``improve Federal program effectiveness
and public accountability by promoting a new focus on results, service
quality, and customer satisfaction.'' In order to fulfill this
responsibility, DOI bureaus and offices must collect data from their
respective user groups to better understand the needs and desires of
the public and to respond accordingly. Executive Order 12862 ``Setting
Customer Service Standards'' also requires all executive departments to
``survey customers to determine * * * their level of satisfaction with
existing services.'' Executive Order 13571 ``Streamlining Service
Delivery and Improving Customer Service'' further mandates
``establishing mechanisms to solicit customer feedback on Government
services and using such feedback regularly to make service
improvements.''
We use customer satisfaction surveys to help us fulfill our
responsibilities to provide excellence in government by proactively
consulting with those we serve. This programmatic clearance provides an
expedited approval process for DOI bureaus and offices to conduct
customer research through external surveys such as questionnaires and
comment cards.
The proposed renewal covers all of the organizational units and
bureaus in DOI. Information obtained from customers by bureaus and
offices will be provided voluntarily. Questions may be asked in
languages other than English (e.g., Spanish) where appropriate.
Topic areas serve as a guide within which the bureaus and offices
will develop questions. No one survey will cover all the topic areas.
The topic areas include:
(1) Delivery, quality and value of products, information, and
services. Respondents may be asked for feedback regarding the following
attributes of the information, service, and products provided:
(a) Timeliness
(b) Consistency
(c) Accuracy
(d) Ease of Use and Usefulness
(e) Ease of Information Access
(f) Helpfulness
(g) Quality
(h) Value for fee paid for information/product/service.
(2) Management practices. This area covers questions relating to
how well customers are satisfied with DOI management practices and
processes, what improvements they might make to specific processes, and
whether or not they feel specific issues were addressed and reconciled
in a timely, courteous, and responsive manner.
(3) Mission management. We will ask customers to provide
satisfaction data related to DOI's ability to protect, conserve,
provide access to, provide scientific data about, and preserve natural,
cultural, and recreational resources that we manage, and how well we
are carrying out our trust responsibilities to American Indians.
(4) Rules, regulations, policies. This area focuses on obtaining
feedback from customers regarding fairness, adequacy, and consistency
in enforcing rules, regulations, and policies for which DOI is
responsible. It will also help us understand public awareness of rules
and regulations and whether or not they are explained in a clear and
understandable manner.
(5) Interactions with DOI Personnel and Contractors. Questions will
range from timeliness and quality of interactions to skill level of
staff providing the assistance, as well as their courtesy and
responsiveness during the interaction.
(6) General demographics. Some general demographics may be gathered
to augment satisfaction questions so that we can better understand the
customer and improve how we serve that customer. We may ask customers
how many times they have used a service, visited a facility within a
specific timeframe, their ethnic group, or their race.
All requests to collect information under the auspices of this
proposed renewal will be carefully evaluated to ensure consistency with
the intent, requirements, and boundaries of this programmatic
clearance. Interior's Office of Policy Analysis will conduct an
administrative and technical review of each specific request in order
to ensure statistical validity and soundness. All information
collections are required to be designed and deployed based upon
acceptable statistical practices and sampling methodologies, and
procedures that account for and minimize non-response bias, in order to
obtain consistent, valid data and statistics that are representative of
the target populations. After completion of its review, the Office of
Policy Analysis will forward the specific request to OMB for expedited
approval.
II. Data
OMB Control Number: 1040-0001.
Title: DOI Programmatic Clearance for Customer Satisfaction
Surveys.
Form Number(s): None.
Type of Request: Extension of an approved collection.
Affected Public: DOI customers. We define customers as anyone who
uses DOI resources, products, or services. This includes internal
customers (anyone within DOI) as well as external customers (e.g., the
American public, representatives of the private sector, academia, other
government agencies). Depending upon their role in specific situations
and interactions, citizens and DOI stakeholders and partners may also
be considered customers. We define stakeholders to mean groups or
individuals who have an expressed interest in and who seek to influence
the present and future state of DOI's resources, products, and
services. Partners are those groups, individuals, and agencies who are
formally engaged in helping DOI accomplish its mission.
Respondent's Obligation: Voluntary.
Frequency of Collection: On occasion.
Estimated Annual Number of Respondents: 120,000. We estimate
approximately 60,000 respondents will submit DOI customer satisfaction
surveys and 60,000 will submit comment cards.
Estimated Total Annual Responses: 120,000.
Estimated Time Per Response: 15 minutes for a customer survey; 3
minutes for a comment card.
Estimated Total Annual Burden Hours: 18,000.
III. Request for Comments
On December 12, 2011, we published in the Federal Register (76 FR
77244) a request for public comments on this
[[Page 19309]]
proposed renewal. We received one comment expressing general criticism
of DOI management. Because the comment provided no specifics, we have
not modified the proposed renewal. The public now has a second
opportunity to comment on this renewal. We invite comments concerning
this IC on:
(1) Whether or not the collection of information is necessary,
including whether or not the information will have practical utility;
(2) The accuracy of our estimate of the burden for this collection
of information;
(3) Ways to enhance the quality, utility, and clarity of the
information to be collected; and
(4) Ways to minimize the burden of the collection of information on
respondents.
Comments that you submit in response to this notice are a matter of
public record. Before including your address, phone number, email
address, or other personal identifying information in your comment, you
should be aware that your entire comment, including your personal
identifying information, may be made publicly available at any time.
While you can ask us or OMB in your comment to withhold your
personal identifying information from public review, we cannot
guarantee that we will be able to do so.
Dated: March 26, 2012.
Benjamin Simon,
Assistant Director, Office of Policy Analysis, U.S. Department of the
Interior.
[FR Doc. 2012-7665 Filed 3-29-12; 8:45 am]
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