Proposed Renewal of Information Collection: American Customer Satisfaction Index (ACSI) Government Customer Satisfaction Survey, 12073-12074 [2012-4631]
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Federal Register / Vol. 77, No. 39 / Tuesday, February 28, 2012 / Notices
DEPARTMENT OF THE INTERIOR
Office of the Secretary
Proposed Renewal of Information
Collection: American Customer
Satisfaction Index (ACSI) Government
Customer Satisfaction Survey
National Business Center,
Federal Consulting Group, Interior.
ACTION: Notice and request for
comments.
AGENCY:
The Department of the
Interior, as part of its continuing effort
to reduce paperwork and respondent
burden, invites the general public and
other Federal agencies to take this
opportunity to comment on proposed
and/or continuing information
collections, as required by the
Paperwork Reduction Act of 1995,
Public Law 104–13 (44 U.S.C.
3506(c)(2)(A)). Currently, the Federal
Consulting Group within the
Department of the Interior is soliciting
comments concerning the American
Customer Satisfaction Index (ACSI)
Government Customer Satisfaction
Survey.
SUMMARY:
Consideration will be given to all
comments received by April 30, 2012.
ADDRESSES: Written comments may be
submitted to the Federal Consulting
Group, Attention: Rick Tate, 1849 C St.
NW., MS 314, Washington, DC 20240–
0001. Comments may also be sent by
facsimile to (202) 513–7686, or via email
to Richard_Tate@nbc.gov. Individuals
providing comments should reference
Customer Satisfaction Surveys.
FOR FURTHER INFORMATION CONTACT: To
request additional information or copies
of the form(s) and instructions, please
write to the Federal Consulting Group,
Attention: Rick Tate, 1849 C St. NW.,
MS 314, Washington, DC 20240–0001,
or call him on (202) 513–7655, or send
an email to Richard_Tate@nbc.gov.
SUPPLEMENTARY INFORMATION:
Title: American Customer Satisfaction
Index (ACSI) Government Customer
Satisfaction Survey.
OMB Control Number: 1090–0007.
DATES:
tkelley on DSK3SPTVN1PROD with NOTICES
Abstract
The proposed renewal of this
information collection activity provides
a means to consistently assess,
benchmark and improve customer
satisfaction with Federal government
agency programs and/or services within
the Executive Branch. The Federal
Consulting Group of the Department of
the Interior serves as the executive agent
for this methodology and has partnered
with the CFI Group and the ACSI
VerDate Mar<15>2010
20:10 Feb 27, 2012
Jkt 226001
organization to offer the methodology to
Federal government agencies.
The CFI Group, a leader in customer
satisfaction and customer experience
management, offers a comprehensive
model that quantifies the effects of
quality improvements on citizen
satisfaction. The CFI Group has
developed the methodology and
licenses it to the ACSI organization
which produces the American Customer
Satisfaction Index (ACSI) for different
economic sectors and as an annual
benchmark for customer service in the
U.S. Government. The ACSI was
introduced in 1994 by Professor Claes
Fornell under the auspices of the
University of Michigan, the American
Society for Quality (ASQ), and the CFI
Group. In 2008, the ACSI became an
independent organization that continues
to monitor and benchmark customer
satisfaction across more than 200
companies and many U.S. Federal
agencies.
The ACSI is the only cross-agency
methodology for obtaining comparable
measures of customer satisfaction with
Federal government programs and/or
services. Along with other economic
objectives—such as employment and
growth—the quality of output (goods
and services) is a part of measuring
living standards. The ACSI’s ultimate
purpose is to help improve the quality
of goods and services available to
American citizens.
ACSI surveys conducted by the
Federal Consulting Group are
completely subject to the Privacy Act
1074, Public Law 93–579, December 31,
1974 (5 U.S.C. 522a). The agency
information collection is an integral part
of conducting an ACSI survey. The
contractor will not be authorized to
release any agency information upon
completion of the survey without first
obtaining permission from the Federal
Consulting Group and the participating
agency. In no case shall any new system
of records containing privacy
information be developed by the Federal
Consulting Group, participating
agencies, or the contractor collecting the
data. In addition, participating Federal
agencies may only provide information
used to randomly select respondents
from among established systems of
records provided for such routine uses.
There is no other agency or
organization which is able to provide
the information that is accessible
through the surveying approach used in
this information collection. Further, the
information will enable Federal
agencies to determine customer
satisfaction metrics with discrimination
capability across variables. Thus, this
information collection will assist
PO 00000
Frm 00073
Fmt 4703
Sfmt 4703
12073
Federal agencies in improving their
customer service in a targeted manner
which will make best use of resources
to improve service to the public.
This survey asks no questions of a
sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
Current Actions: Proposed renewal of
collection of information.
Type of Review: Renewal.
Affected Public: Individuals and
Households, Businesses and
Organizations, State, Local or Tribal
Government.
Estimated Number of Respondents:
Participation by Federal agencies in the
ACSI is expected to vary as new
customer segment measures are added
or deleted. However, based on historical
records, projected average estimates for
the next three years are as follows:
Average Expected Annual Number of
Customer Satisfaction Surveys: 125.
Respondents: 43,750.
Annual responses: 43,750.
Frequency of Response: Once per
survey.
Average minutes per response: 12.0.
Burden hours: 8,750 hours.
Note: It is expected that the first year there
will be approximately 100 surveys submitted,
the second year 125 surveys submitted, and
the third year 150 surveys submitted due to
expected growth in the program. The figures
above represent an expected average per year
over the three-year period.
Request for Comments: Comments
submitted in response to this notice will
be summarized and/or included in the
request for OMB approval. Comments
are invited on: (a) Whether the
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information shall have
practical utility; (b) the accuracy of the
agency’s estimate of the burden of the
collection of information; (c) ways to
enhance the quality, utility, and clarity
of the information to be collected; (d)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
other forms of information technology;
and (e) estimates of capital or start-up
costs and costs of operation,
maintenance, and purchase of services
to provide information.
Burden means the total time, effort, or
financial resources expended by persons
to generate, maintain, retain, disclose or
provide information to or for a Federal
agency. This includes the time needed
to review instructions; to develop,
acquire, install and utilize technology
and systems for the purpose of
E:\FR\FM\28FEN1.SGM
28FEN1
12074
Federal Register / Vol. 77, No. 39 / Tuesday, February 28, 2012 / Notices
collecting, validating and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information, to search
data sources, to complete and review
the collection of information; and to
transmit or otherwise disclose the
information.
All written comments will be
available for public inspection by
appointment with the Federal
Consulting Group at the contact
information given in the Addresses
section. The comments, with names and
addresses, will be available for public
view during regular business hours. If
you wish us to withhold your personal
information, you must prominently state
at the beginning of your comment what
personal information you want us to
withhold. We will honor your request to
extent allowable by law.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it displays a currently valid
Office of Management and Budget
control number.
Ron Oberbillig,
Chief Operating Officer, Federal Consulting
Group.
[FR Doc. 2012–4631 Filed 2–27–12; 8:45 am]
BILLING CODE 4310–RK–P
SUPPLEMENTARY INFORMATION:
Background
[FWS–R4–ES–2012–N013;
FXES11130400000EA–123–FF04EF1000]
Endangered and Threatened Wildlife
and Plants; Receipt of Application for
Modification of Incidental Take Permit;
Availability of Proposed Low-Effect
Habitat Conservation Plan; Mosaic
Fertilizer, LLC, Manatee County, FL
Fish and Wildlife Service,
Interior.
ACTION: Notice of availability; request
for comment/information.
AGENCY:
We, the Fish and Wildlife
Service (Service), have received an
application from Mosaic Fertilizer, LLC
(applicant), for modification to
Incidental Take Permit #TE236128–0.
Mosaic Fertilizer, LLC (applicant),
requests a 41-year ITP under the
Endangered Species Act of 1973, as
amended (Act) (ITP; # TE236128–1). We
request public comment on the permit
application and accompanying
proposed habitat conservation plan
(HCP), as well as on our preliminary
determination that the plan qualifies as
SUMMARY:
tkelley on DSK3SPTVN1PROD with NOTICES
If you wish to review the
application and HCP, you may request
documents by email, U.S. mail, or
phone (see below). These documents are
also available for public inspection by
appointment during normal business
hours at the office below. Send your
comments or requests by any one of the
following methods.
Email: northflorida@fws.gov. Use
‘‘Attn: Permit number TE236128–1’’ as
your message subject line.
Fax: David L. Hankla, Field
Supervisor, (904) 731–3045, Attn.:
Permit number TE236128–1.
U.S. mail: David L. Hankla, Field
Supervisor, Jacksonville Ecological
Services Field Office, Attn: Permit
number TE236128–1, U.S. Fish and
Wildlife Service, 7915 Baymeadows
Way, Suite 200, Jacksonville, FL 32256.
In-person drop-off: You may drop off
information during regular business
hours at the above office address.
ADDRESSES:
Erin
M. Gawera, telephone: (904) 731–3121;
email: erin_gawera@fws.gov.
Fish and Wildlife Service
20:10 Feb 27, 2012
To ensure consideration, please
send your written comments by March
29, 2012.
DATES:
FOR FURTHER INFORMATION CONTACT:
DEPARTMENT OF THE INTERIOR
VerDate Mar<15>2010
low-effect under the National
Environmental Policy Act (NEPA). To
make this determination, we used our
environmental action statement and
low-effect screening form, which are
also available for review.
Jkt 226001
Section 9 of the Act (16 U.S.C. 1531
et seq.) and our implementing Federal
regulations in the Code of Federal
Regulations (CFR) at 50 CFR 17 prohibit
the ‘‘take’’ of fish or wildlife species
listed as endangered or threatened. Take
of listed fish or wildlife is defined under
the Act as ‘‘to harass, harm, pursue,
hunt, shoot, wound, kill, trap, capture,
or collect, or to attempt to engage in any
such conduct’’ (16 U.S.C. 1532).
However, under limited circumstances,
we issue permits to authorize incidental
take—i.e., take that is incidental to, and
not the purpose of, the carrying out of
an otherwise lawful activity.
Regulations governing incidental take
permits for threatened and endangered
species are at 50 CFR 17.32 and 17.22,
respectively. The Act’s take prohibitions
do not apply to federally listed plants
on private lands unless such take would
violate State law. In addition to meeting
other criteria, an incidental take
permit’s proposed actions must not
jeopardize the existence of federally
listed fish, wildlife, or plants.
PO 00000
Frm 00074
Fmt 4703
Sfmt 4703
Applicant’s Proposal
The applicant is requesting
modification of the existing incidental
take permit #TE236128–0 issued
September 28, 2010, and made available
via the Federal Register on January 28,
2010 (75 FR 4581). The original permit
is for the take of approximately 75 acres
(ac) of Florida scrub-jay (Aphelocoma
coerulescens)—occupied habitat
incidental to land clearing and
phosphate mining. The requested
modifications to this permit are
increasing the duration of the permit
from 24 years to 41 years, changing the
boundary of the conservation easement
placed on the property used for
mitigation, and including take of one
additional species, the threatened
eastern indigo snake (Drymarchon
couperi). The applicant requests take of
no more than 3 threatened eastern
indigo snakes within each 5-year period
throughout the 41-year-long duration of
the permit. The 4,345-ac project is
located on parcel #45400059, within
Sections 13, 22–27, and 34, Township
34 South, Range 22 East, Manatee
County, Florida. The applicant’s HCP
describes the mitigation and
minimization measures the applicant
proposes to address the effects of the
project to the Florida scrub-jay and
Eastern indigo snake.
Our Preliminary Determination
We have determined that the
applicant’s proposal, including the
proposed mitigation and minimization
measures, would have minor or
negligible effects on the species covered
in the HCP. Therefore, we determined
that the ITP is a low-effect project and
qualifies for categorical exclusion under
the National Environmental Policy Act
(NEPA), as provided by the Department
of the Interior Manual (516 DM 2
Appendix 1 and 516 DM 6 Appendix 1).
A low-effect HCP is one involving (1)
Minor or negligible effects on federally
listed or candidate species and their
habitats, and (2) minor or negligible
effects on other environmental values or
resources.
Next Steps
We will evaluate the HCP and
comments we receive to determine
whether the ITP application meets the
requirements of section 10(a) of the Act
(16 U.S.C. 1531 et seq.). If we determine
that the application meets these
requirements, we will issue ITP #
TE236128–1. We will also evaluate
whether issuance of the section
10(a)(1)(B) ITP complies with section 7
of the Act by conducting an intraService section 7 consultation. We will
E:\FR\FM\28FEN1.SGM
28FEN1
]]>Agencies
[Federal Register Volume 77, Number 39 (Tuesday, February 28, 2012)]
[Notices]
[Pages 12073-12074]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2012-4631]
[[Page 12073]]
=======================================================================
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DEPARTMENT OF THE INTERIOR
Office of the Secretary
Proposed Renewal of Information Collection: American Customer
Satisfaction Index (ACSI) Government Customer Satisfaction Survey
AGENCY: National Business Center, Federal Consulting Group, Interior.
ACTION: Notice and request for comments.
-----------------------------------------------------------------------
SUMMARY: The Department of the Interior, as part of its continuing
effort to reduce paperwork and respondent burden, invites the general
public and other Federal agencies to take this opportunity to comment
on proposed and/or continuing information collections, as required by
the Paperwork Reduction Act of 1995, Public Law 104-13 (44 U.S.C.
3506(c)(2)(A)). Currently, the Federal Consulting Group within the
Department of the Interior is soliciting comments concerning the
American Customer Satisfaction Index (ACSI) Government Customer
Satisfaction Survey.
DATES: Consideration will be given to all comments received by April
30, 2012.
ADDRESSES: Written comments may be submitted to the Federal Consulting
Group, Attention: Rick Tate, 1849 C St. NW., MS 314, Washington, DC
20240-0001. Comments may also be sent by facsimile to (202) 513-7686,
or via email to Richard_Tate@nbc.gov. Individuals providing comments
should reference Customer Satisfaction Surveys.
FOR FURTHER INFORMATION CONTACT: To request additional information or
copies of the form(s) and instructions, please write to the Federal
Consulting Group, Attention: Rick Tate, 1849 C St. NW., MS 314,
Washington, DC 20240-0001, or call him on (202) 513-7655, or send an
email to Richard_Tate@nbc.gov.
SUPPLEMENTARY INFORMATION:
Title: American Customer Satisfaction Index (ACSI) Government
Customer Satisfaction Survey.
OMB Control Number: 1090-0007.
Abstract
The proposed renewal of this information collection activity
provides a means to consistently assess, benchmark and improve customer
satisfaction with Federal government agency programs and/or services
within the Executive Branch. The Federal Consulting Group of the
Department of the Interior serves as the executive agent for this
methodology and has partnered with the CFI Group and the ACSI
organization to offer the methodology to Federal government agencies.
The CFI Group, a leader in customer satisfaction and customer
experience management, offers a comprehensive model that quantifies the
effects of quality improvements on citizen satisfaction. The CFI Group
has developed the methodology and licenses it to the ACSI organization
which produces the American Customer Satisfaction Index (ACSI) for
different economic sectors and as an annual benchmark for customer
service in the U.S. Government. The ACSI was introduced in 1994 by
Professor Claes Fornell under the auspices of the University of
Michigan, the American Society for Quality (ASQ), and the CFI Group. In
2008, the ACSI became an independent organization that continues to
monitor and benchmark customer satisfaction across more than 200
companies and many U.S. Federal agencies.
The ACSI is the only cross-agency methodology for obtaining
comparable measures of customer satisfaction with Federal government
programs and/or services. Along with other economic objectives--such as
employment and growth--the quality of output (goods and services) is a
part of measuring living standards. The ACSI's ultimate purpose is to
help improve the quality of goods and services available to American
citizens.
ACSI surveys conducted by the Federal Consulting Group are
completely subject to the Privacy Act 1074, Public Law 93-579, December
31, 1974 (5 U.S.C. 522a). The agency information collection is an
integral part of conducting an ACSI survey. The contractor will not be
authorized to release any agency information upon completion of the
survey without first obtaining permission from the Federal Consulting
Group and the participating agency. In no case shall any new system of
records containing privacy information be developed by the Federal
Consulting Group, participating agencies, or the contractor collecting
the data. In addition, participating Federal agencies may only provide
information used to randomly select respondents from among established
systems of records provided for such routine uses.
There is no other agency or organization which is able to provide
the information that is accessible through the surveying approach used
in this information collection. Further, the information will enable
Federal agencies to determine customer satisfaction metrics with
discrimination capability across variables. Thus, this information
collection will assist Federal agencies in improving their customer
service in a targeted manner which will make best use of resources to
improve service to the public.
This survey asks no questions of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs, and other matters that are
commonly considered private.
Current Actions: Proposed renewal of collection of information.
Type of Review: Renewal.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Estimated Number of Respondents: Participation by Federal agencies
in the ACSI is expected to vary as new customer segment measures are
added or deleted. However, based on historical records, projected
average estimates for the next three years are as follows:
Average Expected Annual Number of Customer Satisfaction Surveys:
125.
Respondents: 43,750.
Annual responses: 43,750.
Frequency of Response: Once per survey.
Average minutes per response: 12.0.
Burden hours: 8,750 hours.
Note: It is expected that the first year there will be
approximately 100 surveys submitted, the second year 125 surveys
submitted, and the third year 150 surveys submitted due to expected
growth in the program. The figures above represent an expected
average per year over the three-year period.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval.
Comments are invited on: (a) Whether the collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information shall have practical utility; (b) the
accuracy of the agency's estimate of the burden of the collection of
information; (c) ways to enhance the quality, utility, and clarity of
the information to be collected; (d) ways to minimize the burden of the
collection of information on respondents, including through the use of
automated collection techniques or other forms of information
technology; and (e) estimates of capital or start-up costs and costs of
operation, maintenance, and purchase of services to provide
information.
Burden means the total time, effort, or financial resources
expended by persons to generate, maintain, retain, disclose or provide
information to or for a Federal agency. This includes the time needed
to review instructions; to develop, acquire, install and utilize
technology and systems for the purpose of
[[Page 12074]]
collecting, validating and verifying information, processing and
maintaining information, and disclosing and providing information; to
train personnel and to be able to respond to a collection of
information, to search data sources, to complete and review the
collection of information; and to transmit or otherwise disclose the
information.
All written comments will be available for public inspection by
appointment with the Federal Consulting Group at the contact
information given in the Addresses section. The comments, with names
and addresses, will be available for public view during regular
business hours. If you wish us to withhold your personal information,
you must prominently state at the beginning of your comment what
personal information you want us to withhold. We will honor your
request to extent allowable by law.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid Office of Management and Budget control number.
Ron Oberbillig,
Chief Operating Officer, Federal Consulting Group.
[FR Doc. 2012-4631 Filed 2-27-12; 8:45 am]
BILLING CODE 4310-RK-P
