Proposed Renewal of Information Collection: 1090-0008 American Customer Satisfaction Index (ACSI) E-Government Web Site Customer Satisfaction Surveys, 71997-71998 [2011-29979]
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71997
Federal Register / Vol. 76, No. 224 / Monday, November 21, 2011 / Notices
workforce development, transportation,
and infrastructure investments.
DATES: Comments Due Date: December
21, 2011.
ADDRESSES: Interested persons are
invited to submit comments regarding
this proposal. Comments should refer to
the proposal by name and/or OMB
approval Number (2501–0026) and
should be sent to: HUD Desk Officer,
Office of Management and Budget, New
Executive Office Building, Washington,
DC 20503; fax: (202) 395–5806. Email:
OIRA_Submission@omb.eop.gov; fax:
(202) 395–5806.
FOR FURTHER INFORMATION CONTACT:
Colette Pollard., Reports Management
Officer, QDAM, Department of Housing
and Urban Development, 451 Seventh
Street SW., Washington, DC 20410;
email Colette Pollard at Colette.
Pollard@hud.gov or telephone (202)
402–3400. This is not a toll-free number.
Copies of available documents
submitted to OMB may be obtained
from Ms. Pollard.
This
notice informs the public that the
Department of Housing and Urban
Development has submitted to OMB a
request for approval of the Information
collection described below. This notice
is soliciting comments from members of
the public and affecting agencies
concerning the proposed collection of
information to: (1) Evaluate whether the
proposed collection of information is
necessary for the proper performance of
the functions of the agency, including
whether the information will have
practical utility; (2) Evaluate the
accuracy of the agency’s estimate of the
burden of the proposed collection of
information; (3) Enhance the quality,
utility, and clarity of the information to
be collected; and (4) Minimize the
burden of the collection of information
on those who are to respond; including
through the use of appropriate
automated collection techniques or
other forms of information technology,
e.g., permitting electronic submission of
responses.
SUPPLEMENTARY INFORMATION:
This notice also lists the following
information:
Title of Proposal: Capacity Building
for Sustainable Communities Program
OMB Approval Number: 2501–0026
Form Numbers: HUD 424 CBW, SF
424, SF 424 Supp, HUD 96011, HUD
2880, SF LLL
Description of the Need for the
Information and Its Proposed Use:
The Capacity Building for Sustainable
Communities Program (Program),
through a Notice of Funding
Availability, will identify intermediary
organizations that can provide capacity
building support for communities
engaged in planning efforts that support
community involvement and integrate
housing, land use, land cleanup and
preparation for reuse, economic and
workforce development, transportation,
and infrastructure investments.
Frequency of Submission: Other, The
results of this information collection
will not be published.
Number of
respondents
Annual
responses
100
1
Reporting Burden ..............................................................................
Total Estimated Burden Hours: 600.
Status: Revision of a currently
previously approved collection.
Authority: Section 3507 of the Paperwork
Reduction Act of 1995, 44 U.S.C. 35, as
amended.
Dated: November 15, 2011.
Colette Pollard,
Departmental Reports Management Officer,
Office of the Chief Information Officer.
[FR Doc. 2011–30020 Filed 11–18–11; 8:45 am]
BILLING CODE 4210–67–P
DEPARTMENT OF THE INTERIOR
Office of the Secretary
Proposed Renewal of Information
Collection: 1090–0008 American
Customer Satisfaction Index (ACSI)
E-Government Web Site Customer
Satisfaction Surveys
National Business Center,
Federal Consulting Group, Interior.
ACTION: Notice and request for
comments.
emcdonald on DSK5VPTVN1PROD with NOTICES
AGENCY:
In compliance with section
3506(c)(2)(A) of the Paperwork
Reduction Act of 1995, the National
Business Center, Department of the
Interior announces that it has submitted
a request for proposed extension of an
SUMMARY:
VerDate Mar<15>2010
16:00 Nov 18, 2011
Jkt 226001
information collection to the Office of
Management and Budget (OMB), and
requests public comments on this
submission. The information collection
request describes the nature of the
information collection and the expected
burden and cost.
DATES: OMB has up to 60 days to
approve or disapprove the information
collection request, but may respond
after 30 days; therefore, public
comments should be submitted to OMB
by December 21, 2011, in order to be
assured of consideration.
ADDRESSES: Send your written
comments by facsimile to (202) 395–
5806 or email (OIRA_DOCKET@omb.
eop.gov) to the Office of Information and
Regulatory Affairs, Office of
Management and Budget, Attention:
Department of the Interior (OMB 1090–
0008) Desk Officer. Also, please send a
copy of your comments to Federal
Consulting Group, Attention: Richard
Tate, 1849 C St, NW MS 314,
Washington, DC 20240–0001, or by
facsimile to (202) 513–7686, or via email
to Richard_Tate@nbc.gov. Individuals
providing comments should reference
Web site Customer Satisfaction Surveys.
FOR FURTHER INFORMATION CONTACT: To
request additional information or copies
of the form(s) and instructions, please
write to the Federal Consulting Group,
PO 00000
Frm 00066
Fmt 4703
Sfmt 4703
×
Hours per
response
6
=
Burden hours
600
Attention: Richard Tate, 1849 C St, NW
MS 314, Washington, DC 20240–0001,
or call him on (202) 513–7655, send an
email to Richard_Tate@nbc.gov, or visit
https://www.reginfo.gov.
SUPPLEMENTARY INFORMATION: The Office
of Management and Budget (OMB)
regulations at 5 CFR 1320, which
implement provisions of the Paperwork
Reduction Act of 1995 (Pub. L. 104–13),
require that interested members of the
public and affected agencies have an
opportunity to comment on information
collection and recordkeeping activities.
The Office of the Secretary, National
Business Center has submitted a request
to OMB to renew its approval of this
collection of information for three years.
An agency may not conduct or
sponsor, and a person is not required to
respond to a collection of information,
unless it displays a currently valid OMB
control number. The OMB control
number for this collection is 1090–0008.
The control number will be displayed
on the surveys used. For expeditious
administration of the surveys, the
expiration date will not be displayed on
the individual instruments. Response is
not required to obtain a benefit.
Title: American Customer Satisfaction
Index (ACSI) E-Government Web site
Customer Satisfaction Surveys.
OMB Control Number: 1090–0008.
E:\FR\FM\21NON1.SGM
21NON1
71998
Federal Register / Vol. 76, No. 224 / Monday, November 21, 2011 / Notices
This information collection
activity provides a means to
consistently assess, benchmark and
improve customer satisfaction with
Federal government agency Web sites
within the Executive Branch. The
Federal Consulting Group of the
Department of the Interior serves as the
executive agent for this methodology
and has partnered with ForeSee to offer
this assessment to federal agencies.
ForeSee is a leader in customer
satisfaction and customer experience
management on the web and related
media. It utilizes the methodology of the
most respected, credible, and wellknown measure of customer satisfaction
in the country, the American Customer
Satisfaction Index (ACSI). This
methodology combines survey data and
a patented econometric model to
precisely measure the customer
satisfaction of Web site users, identify
specific areas for improvement and
determine the impact of those
improvements on customer satisfaction
and future customer behaviors.
The ACSI is the only cross-agency
methodology for obtaining comparable
measures of customer satisfaction with
Federal government programs and/or
Web sites. Along with other economic
objectives—such as employment and
growth—the quality of output (goods
and services) is a part of measuring
living standards. The ACSI’s ultimate
purpose is to help improve the quality
of goods and services available to
American citizens, including those from
the Federal government.
The ACSI E-Government Web site
Customer Satisfaction Surveys will be
completed subject to the Privacy Act
1074, Public Law 93–579, December 31,
1974 (5 U.S.C. 522a). The agency
information collection is an integral part
of conducting an ACSI survey. The
contractor will not be authorized to
release any agency information upon
completion of the survey without first
obtaining permission from the Federal
Consulting Group and the participating
agency. In no case shall any new system
of records containing privacy
information be developed by the Federal
Consulting Group, participating
agencies, or the contractor collecting the
data. In addition, participating Federal
agencies may only provide information
used to randomly select respondents
from among established systems of
records provided for such routine uses.
There is no other agency or
organization which is able to provide
the information that is accessible
through the surveying approach used in
this information collection. Further, the
information will enable Federal
agencies to determine customer
emcdonald on DSK5VPTVN1PROD with NOTICES
SUMMARY:
VerDate Mar<15>2010
16:00 Nov 18, 2011
Jkt 226001
satisfaction metrics with discrimination
capability across variables. Thus, this
information collection will assist
Federal agencies in improving their
customer service in a targeted manner
which will make best use of resources
to improve service to the public.
This survey asks no questions of a
sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
Frequency of Collection: Once per
survey.
Description of Respondents:
Individuals who have visited
Government Web sites.
Total Annual Burden Hours: 57,292.
Current Expiration Date: December
31, 2011.
Type of Review: Renewal.
Affected Public: Individuals and
households, businesses and
organizations, State, Local or Tribal
Government.
Estimated Number of Respondents:
Participation by Federal agencies in the
ACSI is expected to vary as new
customer segment measures are added
or deleted. However, based on historical
records, projected average estimates for
the next three years are as follows:
Average Expected Annual Number of
Customer Satisfaction Surveys: 275.
Respondents: 1,375,000.
Annual Responses: 1,375,000.
Average Minutes per Response: 2.5.
technology; and (e) estimates of capital
or start-up costs and costs of operation,
maintenance, and purchase of services
to provide information. Burden means
the total time, effort, or financial
resources expended by persons to
generate, maintain, retain, disclose or
provide information to or for a Federal
agency. This includes the time needed
to review instructions; to develop,
acquire, install and utilize technology
and systems for the purpose of
collecting, validating and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information, to search
data sources, to complete and review
the collection of information; and to
transmit or otherwise disclose the
information.
All written comments will be
available for public inspection by
appointment with the Federal
Consulting Group at the contact
information given in the ‘‘For Further
Information Contact’’ section. The
comments, with names and addresses,
will be available for public view during
regular business hours. If you wish us
to withhold your personal information,
you must prominently state at the
beginning of your comment what
personal information you want us to
withhold. We will honor your request to
extent allowable by law.
Note: it is expected that the first year there
will be approximately 225 surveys initiated,
the second year 275 surveys initiated, and
the third year 325 surveys initiated due to
expected growth in the program. The figures
above represent an expected average per year
over the three-year period.
Dated: November 14, 2011.
Ron Oberbillig,
Chief Operating Officer, Federal Consulting
Group.
As required under 5 CFR 1320.8(d), a
Federal Register notice soliciting
comments on the collection of
information was published on July 25,
2011 (Vol. 76, No. 142. Pages 44351–
44352). No comments were received.
This notice provides the public with an
additional 30 days in which to comment
on the proposed information collection
activity.
Request for Comments: Comments are
invited on: (a) Whether the collection of
information is necessary for the proper
performance of the functions of the
agency, including whether the
information shall have practical utility;
(b) the accuracy of the agency’s estimate
of the burden of the collection of
information; (c) ways to enhance the
quality, utility, and clarity of the
information to be collected; (d) ways to
minimize the burden of the collection of
information on respondents, including
through the use of automated collection
techniques or other forms of information
PO 00000
Frm 00067
Fmt 4703
Sfmt 4703
[FR Doc. 2011–29979 Filed 11–18–11; 8:45 am]
BILLING CODE 4310–RK–P
DEPARTMENT OF THE INTERIOR
Geological Survey
[USGS GX12EE000101000]
Agency Information Collection
Activities: Submitted for Office of
Management and Budget (OMB)
Review; Comment Request
U.S. Geological Survey (USGS),
Interior.
ACTION: Notice of an extension of an
existing information collection (1028–
0084).
AGENCY:
To comply with the
Paperwork Reduction Act of 1995
(PRA), the U.S. Geological Survey
(USGS) is inviting comments on an
information collection request (ICR) that
we have sent to the Office of
Management and Budget (OMB) for
review and approval. The ICR concerns
SUMMARY:
E:\FR\FM\21NON1.SGM
21NON1
]]>Agencies
[Federal Register Volume 76, Number 224 (Monday, November 21, 2011)]
[Notices]
[Pages 71997-71998]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2011-29979]
=======================================================================
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DEPARTMENT OF THE INTERIOR
Office of the Secretary
Proposed Renewal of Information Collection: 1090-0008 American
Customer Satisfaction Index (ACSI) E-Government Web Site Customer
Satisfaction Surveys
AGENCY: National Business Center, Federal Consulting Group, Interior.
ACTION: Notice and request for comments.
-----------------------------------------------------------------------
SUMMARY: In compliance with section 3506(c)(2)(A) of the Paperwork
Reduction Act of 1995, the National Business Center, Department of the
Interior announces that it has submitted a request for proposed
extension of an information collection to the Office of Management and
Budget (OMB), and requests public comments on this submission. The
information collection request describes the nature of the information
collection and the expected burden and cost.
DATES: OMB has up to 60 days to approve or disapprove the information
collection request, but may respond after 30 days; therefore, public
comments should be submitted to OMB by December 21, 2011, in order to
be assured of consideration.
ADDRESSES: Send your written comments by facsimile to (202) 395-5806 or
email (OIRA_DOCKET@omb.eop.gov) to the Office of Information and
Regulatory Affairs, Office of Management and Budget, Attention:
Department of the Interior (OMB 1090-0008) Desk Officer. Also, please
send a copy of your comments to Federal Consulting Group, Attention:
Richard Tate, 1849 C St, NW MS 314, Washington, DC 20240-0001, or by
facsimile to (202) 513-7686, or via email to Richard_Tate@nbc.gov.
Individuals providing comments should reference Web site Customer
Satisfaction Surveys.
FOR FURTHER INFORMATION CONTACT: To request additional information or
copies of the form(s) and instructions, please write to the Federal
Consulting Group, Attention: Richard Tate, 1849 C St, NW MS 314,
Washington, DC 20240-0001, or call him on (202) 513-7655, send an email
to Richard_Tate@nbc.gov, or visit https://www.reginfo.gov.
SUPPLEMENTARY INFORMATION: The Office of Management and Budget (OMB)
regulations at 5 CFR 1320, which implement provisions of the Paperwork
Reduction Act of 1995 (Pub. L. 104-13), require that interested members
of the public and affected agencies have an opportunity to comment on
information collection and recordkeeping activities. The Office of the
Secretary, National Business Center has submitted a request to OMB to
renew its approval of this collection of information for three years.
An agency may not conduct or sponsor, and a person is not required
to respond to a collection of information, unless it displays a
currently valid OMB control number. The OMB control number for this
collection is 1090-0008. The control number will be displayed on the
surveys used. For expeditious administration of the surveys, the
expiration date will not be displayed on the individual instruments.
Response is not required to obtain a benefit.
Title: American Customer Satisfaction Index (ACSI) E-Government Web
site Customer Satisfaction Surveys.
OMB Control Number: 1090-0008.
[[Page 71998]]
SUMMARY: This information collection activity provides a means to
consistently assess, benchmark and improve customer satisfaction with
Federal government agency Web sites within the Executive Branch. The
Federal Consulting Group of the Department of the Interior serves as
the executive agent for this methodology and has partnered with ForeSee
to offer this assessment to federal agencies.
ForeSee is a leader in customer satisfaction and customer
experience management on the web and related media. It utilizes the
methodology of the most respected, credible, and well-known measure of
customer satisfaction in the country, the American Customer
Satisfaction Index (ACSI). This methodology combines survey data and a
patented econometric model to precisely measure the customer
satisfaction of Web site users, identify specific areas for improvement
and determine the impact of those improvements on customer satisfaction
and future customer behaviors.
The ACSI is the only cross-agency methodology for obtaining
comparable measures of customer satisfaction with Federal government
programs and/or Web sites. Along with other economic objectives--such
as employment and growth--the quality of output (goods and services) is
a part of measuring living standards. The ACSI's ultimate purpose is to
help improve the quality of goods and services available to American
citizens, including those from the Federal government.
The ACSI E-Government Web site Customer Satisfaction Surveys will
be completed subject to the Privacy Act 1074, Public Law 93-579,
December 31, 1974 (5 U.S.C. 522a). The agency information collection is
an integral part of conducting an ACSI survey. The contractor will not
be authorized to release any agency information upon completion of the
survey without first obtaining permission from the Federal Consulting
Group and the participating agency. In no case shall any new system of
records containing privacy information be developed by the Federal
Consulting Group, participating agencies, or the contractor collecting
the data. In addition, participating Federal agencies may only provide
information used to randomly select respondents from among established
systems of records provided for such routine uses.
There is no other agency or organization which is able to provide
the information that is accessible through the surveying approach used
in this information collection. Further, the information will enable
Federal agencies to determine customer satisfaction metrics with
discrimination capability across variables. Thus, this information
collection will assist Federal agencies in improving their customer
service in a targeted manner which will make best use of resources to
improve service to the public.
This survey asks no questions of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs, and other matters that are
commonly considered private.
Frequency of Collection: Once per survey.
Description of Respondents: Individuals who have visited Government
Web sites.
Total Annual Burden Hours: 57,292.
Current Expiration Date: December 31, 2011.
Type of Review: Renewal.
Affected Public: Individuals and households, businesses and
organizations, State, Local or Tribal Government.
Estimated Number of Respondents: Participation by Federal agencies
in the ACSI is expected to vary as new customer segment measures are
added or deleted. However, based on historical records, projected
average estimates for the next three years are as follows:
Average Expected Annual Number of Customer Satisfaction Surveys:
275.
Respondents: 1,375,000.
Annual Responses: 1,375,000.
Average Minutes per Response: 2.5.
Note: it is expected that the first year there will be
approximately 225 surveys initiated, the second year 275 surveys
initiated, and the third year 325 surveys initiated due to expected
growth in the program. The figures above represent an expected
average per year over the three-year period.
As required under 5 CFR 1320.8(d), a Federal Register notice
soliciting comments on the collection of information was published on
July 25, 2011 (Vol. 76, No. 142. Pages 44351-44352). No comments were
received. This notice provides the public with an additional 30 days in
which to comment on the proposed information collection activity.
Request for Comments: Comments are invited on: (a) Whether the
collection of information is necessary for the proper performance of
the functions of the agency, including whether the information shall
have practical utility; (b) the accuracy of the agency's estimate of
the burden of the collection of information; (c) ways to enhance the
quality, utility, and clarity of the information to be collected; (d)
ways to minimize the burden of the collection of information on
respondents, including through the use of automated collection
techniques or other forms of information technology; and (e) estimates
of capital or start-up costs and costs of operation, maintenance, and
purchase of services to provide information. Burden means the total
time, effort, or financial resources expended by persons to generate,
maintain, retain, disclose or provide information to or for a Federal
agency. This includes the time needed to review instructions; to
develop, acquire, install and utilize technology and systems for the
purpose of collecting, validating and verifying information, processing
and maintaining information, and disclosing and providing information;
to train personnel and to be able to respond to a collection of
information, to search data sources, to complete and review the
collection of information; and to transmit or otherwise disclose the
information.
All written comments will be available for public inspection by
appointment with the Federal Consulting Group at the contact
information given in the ``For Further Information Contact'' section.
The comments, with names and addresses, will be available for public
view during regular business hours. If you wish us to withhold your
personal information, you must prominently state at the beginning of
your comment what personal information you want us to withhold. We will
honor your request to extent allowable by law.
Dated: November 14, 2011.
Ron Oberbillig,
Chief Operating Officer, Federal Consulting Group.
[FR Doc. 2011-29979 Filed 11-18-11; 8:45 am]
BILLING CODE 4310-RK-P
