Medicare Program; Medicare Advantage and Prescription Drug Benefit Programs, 54600-54635 [2011-22126]
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Federal Register / Vol. 76, No. 170 / Thursday, September 1, 2011 / Rules and Regulations
DEPARTMENT OF HEALTH AND
HUMAN SERVICES
Centers for Medicare & Medicaid
Services
42 CFR Parts 417, 422, and 423
[CMS–4131–F and CMS 4138–F]
RIN 0938–AP24 and 0938–AP52
Medicare Program; Medicare
Advantage and Prescription Drug
Benefit Programs
Centers for Medicare &
Medicaid Services (CMS), HHS.
ACTION: Final rule.
AGENCY:
This final rule finalizes
revisions to the regulations governing
the Medicare Advantage (MA) program
(Part C), prescription drug benefit
program (Part D) and section 1876 cost
plans including conforming changes to
the MA regulations to implement
statutory requirements regarding special
needs plans (SNPs), private fee-forservice plans (PFFS), regional preferred
provider organizations (RPPO) plans,
and Medicare medical savings accounts
(MSA) plans, cost-sharing for dualeligible enrollees in the MA program
and prescription drug pricing, coverage,
and payment processes in the Part D
program, and requirements governing
the marketing of Part C and Part D
plans.
SUMMARY:
Effective Date: Except as
otherwise specified these regulations are
effective on October 31, 2011.
FOR FURTHER INFORMATION CONTACT:
Vanessa Duran, (410) 786–8697 and
Heather Rudo, (410) 786–7627,
General information.
Christopher McClintick, (410) 786–
4682, Part C issues.
Lisa Thorpe, (410) 786–3048, Part D
issues.
Frank Szeflinski, (303) 844–7119, Part C
payment issues.
Camille Brown, (410) 786–0274,
Marketing issues.
SUPPLEMENTARY INFORMATION:
DATES:
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I. Background
The Balanced Budget Act of 1997
(BBA) (Pub. L. 105–33) established a
new ‘‘Part C’’ in the Medicare statute
(sections 1851 through 1859 of the
Social Security Act (the Act)) which
established the current MA program.
The Medicare Prescription Drug,
Improvement, and Modernization Act of
2003 (MMA) (Pub. L. 108–173)
established the Part D program and
made significant revisions to Part C
provisions governing the Medicare
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Advantage (MA) program. The MMA
directed that important aspects of the
Part D program be similar to, and
coordinated with, regulations for the
MA program. Generally, the provisions
enacted in the MMA took effect January
1, 2006. The final rules implementing
the MMA for the MA and Part D
prescription drug programs appeared in
the January 28, 2005 Federal Register
on (70 FR 4588 through 4741 and 70 FR
4194 through 4585, respectively).
As we gained more experience with
the MA program and the prescription
drug benefit program, we proposed to
revise areas of both programs and issued
a proposed rule on May 16, 2008 (73 FR
28556) that would have clarified
existing policies or codified current
guidance for both programs. The
Medicare Improvements for Patients and
Providers Act (MIPPA) (Pub. L. 110–
275), enacted on July 15, 2008, called
upon the Secretary to revise the
marketing requirements for Part C and
Part D plans in several areas. MIPPA
also enacted changes with respect to
Special Needs Plans (SNPs), Private FeeFor-Service plans (PFFS), Quality
Improvement Programs, the prompt
payment of Part D claims, and the use
of Part D data. With the exceptions
noted in this final rule, MIPPA required
that these new rules take effect at a date
specified by the Secretary, but no later
than November 15, 2008.
Because several of these proposed
regulatory revisions in our May 16, 2008
proposed rule were overtaken by
statutory provisions in MIPPA, the
MIPPA provisions superseded our
proposed rulemaking in these areas. For
example, some provisions in our May
16, 2008 proposed rule addressed issues
in areas in which MIPPA required that
we establish marketing limits no later
than November 15, 2008. As a result, we
implemented all provisions addressed
in our May 16, 2008 proposed rule, and
later overtaken by MIPPA provisions, in
our September 18, 2008 and November
14, 2008 interim final rules with
comment (IFCs). We finalized the nonMIPPA related provisions of our May
16, 2008 proposed rule in our January
16, 2009 final rule with comment
period.
This final rule finalizes the MIPPArelated provisions of our September 18,
2008 IFC (73 FR 54226), our November
14, 2008 IFC (73 FR 67406), our
November 21, 2008 correction notice (73
FR 70598), and one provision on two
SNP-related statutory definitions that
was finalized with a comment period in
our January 16, 2009 final rule with
comment period (74 FR 2881).
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II. Provisions of This Final Rule
Revisions made in this final rule
govern section 1876 cost contract plans
and the MA and prescription drug
benefit programs. Several of the final
provisions affect both the MA and Part
D programs. In our discussion that
follows, we note when a provision
affects both the MA and prescription
drug benefit, and we include in section
II.C. of this final rule, a table comparing
the final Part C and Part D program
changes by specifying each issue and
the sections of the Code of Federal
Regulations that we are revising for both
programs.
A. Changes to the Regulations in Part
422—Medicare Advantage Program
1. Special Needs Plans
Congress authorized special needs
plans (SNPs) as a type of Medicare
Advantage (MA) plan designed to enroll
individuals with special needs. The
three types of special needs individuals
eligible for enrollment in a SNP
identified in the MMA include—(1)
Institutionalized individuals (defined in
§ 422.2 as an individual continuously
residing, or expecting to continuously
reside, for 90 days or longer in a long
term care facility); (2) individuals
entitled to medical assistance under a
State Plan under title XIX of the Act; or
(3) other individuals with severe or
disabling chronic conditions that would
benefit from enrollment in a SNP.
As of January 2011, there are 455 SNP
plan benefit packages (PBPs) in
operation nationwide. These SNP PBPs
include 298 dual-eligible SNP (D–SNP)
PBPs, 92 chronic care SNP (C–SNP)
PBPs, and 65 institutional SNP (I–SNP)
PBPs.
a. Model of Care (§ 422.101(f))
Section 164 of MIPPA added care
management requirements for all SNPs
effective January 1, 2010, as set forth in
section 1859(f)(5) of the Act (42 U.S.C.
1395w–28(f)). The new mandate
required dual-eligible, institutional, and
chronic condition SNPs to implement
care management requirements which
have two explicit components: an
evidence-based model of care and a
battery of care management services.
While the revisions made in our
September 18, 2008 IFC simply reflected
the substance of the new MIPPA
provisions, our May 16, 2008 proposed
rule proposed other, related provisions
which were finalized in our January 12,
2009 final rule.
The first component of the new
mandate enacted in section 164 of
MIPPA is a requirement for an evidencebased model of care with an appropriate
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network of providers and specialists
that meet the specialized needs of the
SNP target population. We received a
few comments on our September 18,
2008 IFC about whether we would issue
evidence-based guidelines for the model
of care, but we did not in our September
18, 2008 IFC implement this mandate to
endorse any particular set of evidencebased guidelines or protocols; instead,
we expected that SNPs would develop
such guidelines and protocols based on
the specific elements to be included in
the model of care as found in the 2008
and 2009 Call Letters. We expected that
SNPs would be able to use resources
such as the Agency for Healthcare
Research and Quality (AHRQ, https://
www.ahrq.gov/). AHRQ does not
endorse any particular set of evidencebased guidelines or protocols; however,
its Web site includes access to
nationally-recognized evidence-based
practices. The second component is a
battery of care management services that
includes: (1) A comprehensive initial
assessment and annual reassessments of
an individual’s physical, psychosocial,
and functional needs; (2) an
individualized plan of care that
includes goals and measurable
outcomes, including specific services
and benefits to be provided; and (3) an
interdisciplinary team to manage care.
In addition, MIPPA mandated a periodic
audit of SNPs to ensure SNPs meet the
model of care requirements.
We also have issued guidance on the
SNP model of care in our 2008 and 2009
Call Letters. In addition, care
coordination and the presence of a
provider network comprised of clinical
experts pertinent to a SNP’s target
population have long been the
cornerstones of the SNP model of care.
In this final rule, we are revising
§ 422.101(f)(1), which was effective
January 1, 2010, to correct a typo. The
phrase that we are replacing is
‘‘indentifying goals,’’ and adding
‘‘identifying goals’’ in its place.
b. Definitions: Institutional-Equivalent
and Severe or Disabling Chronic
Condition (§ 422.2)
Section 164 of MIPPA, inter alia,
modified the requirements and
definitions pertaining to an institutional
special needs individual and a ‘‘severe
or disabling chronic condition’’ special
needs individual, without specifically
defining the relevant terms. In response
to our May 16, 2008 proposed rule
regarding eligibility for institutionallevel individuals and severe or disabling
chronic condition individuals, we
received public comments that
requested that we propose two
additional SNP definitions.
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Accordingly, in our January 12, 2009
final rule with comment period in
which we added definitions based on
comments from the May 16, 2008
proposed rule, we specified the
following definitions for ‘‘Institutional
Equivalent’’ and ‘‘Disabling Chronic
Condition.’’
‘‘Institutional-equivalent’’ means, for
the purpose of defining a special needs
individual, an MA eligible individual
who is living in the community, but
requires an institutional level of care
(LOC). The determination that the
individual requires an institutional LOC
must be made by—
• The use of a State assessment tool
from the State in which the individual
resides; and
• An assessment conducted by an
impartial entity with the requisite
knowledge and experience to accurately
identify whether the beneficiary meets
the institutional LOC criteria.
In States and territories that do not
have an existing institutional LOC tool,
the individual must be assessed using
the same methodology that specific
State uses to determine institutional
LOC for Medicaid nursing home
eligibility.
In our January 12, 2009 final rule with
comment period, we specified that the
determination of institutional LOC must
be made using a State assessment tool
because States have extensive
experience in making LOC
determinations. We also specified that
this LOC determination also be made by
an additional entity, other than the
Medicare Advantage Organization
(MAO), to ensure the impartially of the
assessment.
‘‘Severe or Disabling Chronic
Condition’’ means, for the purposes of
defining a special needs individual, an
MA eligible individual who has one or
more co-morbid and medically complex
chronic conditions that are substantially
disabling or life-threatening; has a high
risk of hospitalization or other
significant adverse health outcomes;
and requires specialized delivery
systems across domains of care.
We did not receive any comments on
these definitions. As such, they are
adopted without modification in this
final rule.
c. Dual-Eligible SNPs and Contracts
With States (§ 422.107)
Section 164(c) of MIPPA modified
section 1859(f)(3)(D) of the Act to
require that, effective January 1, 2010,
all MA organizations offering new dualeligible SNPs (D–SNPs), or seeking to
expand the service area of existing D–
SNPs, have a contract with the State
Medicaid agency(ies) in the State(s) in
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which the D–SNP operates to provide
benefits, or to arrange for the provision
of benefits to individuals entitled to
receive medical assistance under title
XIX of the Act. In order to implement
this requirement, we specified in our
(74 FR 54226) IFC published on
September 18, 2008 that the contract
with the State Medicaid agency(ies)
must include, at minimum: (1) The
MAO’s responsibility to provide or
arrange for Medicaid benefits; (2) the
category(ies) of eligibility covered under
the D–SNP; (3) the Medicaid benefits
covered under the D–SNP; (4) the costsharing protections covered under the
D–SNP; (5) the identification and
sharing of information on Medicaid
provider participation; (6) the
verification of enrollee’s eligibility for
both Medicare and Medicaid; (7) the
service area covered by the D–SNP; and
(8) the contract period for the D–SNP.
We further clarified that States are not
required to enter into these contracts
with a particular plan or any SNP in the
state at all, and that we would not
permit D–SNPs without State contracts
to expand their service areas in 2010.
We also specified that, for contract year
2010, MAOs with existing D–SNPs may
continue to operate in their existing
service area without a State Medicaid
Agency contract, provided they meet all
other statutory requirements, including
care management and quality
improvement program requirements. We
set forth these requirements at
§ 422.107.
Comment: Many commenters
supported requiring the collaboration
between MAOs offering D–SNPs and
State Medicaid agencies. However, the
majority of comments that offered
qualified support raised questions and
concerns about operational issues
related to the submission of these State
Medicaid Agency contracts to CMS.
Several commenters contended that
variation in State contracting and
procurement processes make it difficult
for D–SNPs to obtain State Medicaid
Agency contracts by CMS’ deadline, and
requested that we give D–SNPs
additional time and flexibility, on a case
by case basis, to meet our contracting
deadlines.
Response: We appreciate the
commenters’ support for the
requirement that D–SNPs contract with
the State Medicaid agencies in the
States within which the D–SNPs
operate. Although we appreciate the
information about how D–SNPs are
impacted by our State Medicaid Agency
contract submission deadlines, we are
not modifying the provision to address
the operational issues that the
commenters raised because we do not
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believe that rulemaking is the
appropriate vehicle for addressing such
issues. However, we note, that while we
are not addressing these specific
operational concerns in this final rule,
we provided operational guidance to
MAOs well in advance of the 2012
contract submission deadline.
Additional guidance for the 2013
contract submission deadline will be
included in the 2013 SNP Application,
the Call Letter for CY 2013, and in any
additional HPMS memoranda about the
D–SNP–State Medicaid agency contract
requirement.
Comment: A number of commenters
that submitted comments sought
clarification on the States’ obligations to
contract with D–SNPs, including
whether a State Medicaid agency is
required to enter into contracts with all
D–SNPs that seek to operate in its State.
One commenter expressed concern
about being able to contract with all of
the D–SNPs that operate in its State
because of budgetary concerns and
contended that this MIPPA requirement
to contract with D–SNPs conflicts with
its established Medicaid managed care
models. A few commenters suggested
that CMS hold D–SNPs harmless if the
D–SNP made a good faith effort to
contract and the State Medicaid
agencies either refused to contract with
the D–SNP at all or refused to include
the required provisions of § 422.107(c)
in the contract between the DSNP and
the State Medicaid agency. Several of
these commenters requested that CMS
provide incentives and assistance to
States to contract with D–SNPs and
facilitate the contracting process
between D–SNPs and the State
Medicaid agencies. By contrast, one
commenter recommended that CMS
communicate with State Medicaid
agencies about D–SNPs that seek to
operate in its State so the State can let
CMS know what SNPs it will not
contract with, thereby alleviating CMS’
burden of reviewing SNPs with which a
State will not contract.
Response: As explicitly provided in
section 164(c)(4) of MIPPA, States are
not under any obligations to contract
with D–SNPs and can decline a D–
SNP’s request to enter into a contract for
any reason. D–SNPs must still comply
with the State contract requirements as
established in section 164(c) and our
regulations at § 422.107. However, as
required by MIPPA and modified by the
Affordable Care Act of 2010, to operate
during contract year 2013 and beyond,
all D–SNPs must secure a State
Medicaid Agency contract containing, at
minimum, all provisions listed in
§ 422.107(c); existing D–SNPs that do
not obtain a required contract with their
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State Medicaid agency(ies) will not be
permitted to continue. We do not
believe that Congress intended that we
hold D–SNPs harmless if the D–SNP
made a good faith effort to contract and
the State Medicaid agencies either
refused to contract with the D–SNP at
all or refused to include the required
provisions. As required by section
164(c) of MIPPA, and in an effort to
facilitate the contracting process
between State Medicaid agencies and
D–SNPs, we have established a State
Resource Center to provide States with
helpful information as they engage in
contract negotiations with D–SNPs. This
State Resource Center is designed to
facilitate integration and coordination of
benefits, policies, and day-to-day
business processes between State
Medicaid agencies and D–SNPs, and
was also developed to provide a forum
for States to make inquiries and share
information with CMS and each other
about the coordination of State and
Federal policies pertaining to SNPs.
States and D–SNPs seeking assistance
with these requirements may e-mail at
State_Resource_Center@cms.hhs.gov, or
visit the State Resource Center Web site
at https://www.cms.hhs.gov/
SpecialNeedsPlans/
05_StateResourceCenter.asp. We are,
therefore, finalizing this provision
without further modification.
Comment: Several commenters
requested clarification on the meaning
of ‘‘providing benefits, or arranging for
benefits to be provided’’ under
§ 422.107(b), which states that ‘‘[t]he
MA organization retains responsibility
under the contract for providing
benefits, or arranging for benefits to be
provided, for individuals entitled to
receive medical assistance under title
XIX * * *’’. A few commenters sought
confirmation that, with this language,
CMS is not requiring D–SNPs to provide
the Medicaid benefits directly to the
dual-eligible beneficiary; rather, these
commenters suggested that they should
be able to subcontract with another
entity for the provision of the benefits.
Additionally, one commenter
questioned whether States may enter
into a State Medicaid Agency contract
with a D–SNP under which the SNP
does not have a contractual obligation to
provide any Medicaid benefits. As noted
by this commenter, such an option
would enable States to facilitate the
continued operation of D–SNPs without
creating a conflict with the State’s
existing managed care models.
Response: D–SNPs may provide
Medicaid benefits directly, or under
contract with another entity, but must
retain responsibility for the Medicaid
benefits. States and D–SNPs identify the
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package of Medicaid benefits included
under the D–SNP in their contract
negotiations. The requirement that the
D–SNP retain responsibility for the
Medicaid benefits does not allow for a
MIPPA compliant State Medicaid
Agency contract under which the SNP
does not have a contractual obligation to
provide any Medicaid benefits. We are,
therefore, finalizing this provision
without further modification.
Comment: Many commenters
questioned and sought clarification on
the minimum contract requirements
specified in § 422.107(c) and questioned
whether various existing contracting
arrangements between MAOs and States
(that is, HIPAA business associate
agreements or existing contracts
between States and Medicaid managed
care organizations) would satisfy the
requirements of § 422.107(c).
Commenters also requested we clarify:
(1) The meaning of ‘‘provide or arrange
for Medicaid benefits’’ under
§ 422.107(c)(1); (2) whether under
§ 422.107(c)(2), the State Plan governs
the categories of dual eligible
beneficiaries to be specified under the
State contract, and whether the D–SNP
must serve all duals in a State as
opposed to smaller subsets of the State’s
dual-eligible population; (3) the scope of
Medicaid benefits to be covered under
the SNP; (4) the meaning ‘‘cost sharing
provisions under the SNP’’; (5) the
meaning of ‘‘identification and sharing
of information on Medicaid provider
participation’’; (6) the meaning of
‘‘verification of enrollee’s eligibility for
both Medicare and Medicaid’’; (7)
whether the Medicaid managed care
contract service area must match up
with the D–SNP service area; and (8)
whether CMS will accept contracts with
evergreen clauses.
Response: In order to comply with the
State Medicaid Agency contract
requirements under section 164 of
MIPPA, all contracts must, at minimum,
contain the provisions outlined in
§ 422.107(c). We are unable to make a
blanket determination that certain
agreements between SNPs and State
Medicaid agencies do or do not contain
all of the required provisions; rather, we
will review each contract individually
for each required element to determine
compliance. To provide D–SNPs more
information on these requirements, we
released and will continue to update
additional guidance through the
Medicare Managed Care Manual and
other guidance vehicles (that is, HPMS
memos) on the minimum contract
requirements specified in § 422.107.
Additionally, the following
explanations provide some further
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clarification on the required contract
provisions:
• The MA organization’s
responsibility, including financial
obligations, to provide or arrange for
Medicaid benefits: This requirement
under § 422.107(c) simply requires that
the contract between the D–SNP and the
State Medicaid agency clearly outline
the process by which the D–SNP will
provide or arrange for Medicaid benefits
and specify how the Medicare and
Medicaid benefits will be integrated
and/or coordinated. The meaning of
‘‘provide or arrange for Medicaid
benefits’’ is previously discussed in
response to the previous comment
regarding the meaning of these terms
under § 422.107(b).
• The category(ies) of eligibility for
dual-eligible beneficiaries to be enrolled
under the SNP, including the targeting
of specific subsets: This contract
provision must specify the population
of dual-eligible beneficiaries eligible to
enroll in the D–SNP, and any
enrollment limitations for Medicare
beneficiaries under this D–SNP must
parallel any enrollment limitations
under the Medicaid program and
Medicaid State Plan. A D–SNP contract
with a State Medicaid agency may be for
the State’s entire population of dualeligible beneficiaries or may cover
certain categories of dual-eligible
individuals. To the extent a State
Medicaid agency excludes specific
groups of dual eligibles from their
Medicaid contracts or agreements, those
same groups must be excluded from
enrollment in the SNP, provided that
the enrollment limitations parallel the
structure and care delivery of the State
Medicaid program. For organizations
that contract with the State as a
Medicaid managed care plan,
enrollment in the D–SNP must be
limited to the dual-eligible beneficiaries
permitted to enroll in that organization’s
Medicaid managed care contract.
• The Medicaid benefits covered
under the SNP: This State contract
provision must specify information on
benefit design and administration, and
delineate plan responsibility to provide
or arrange for benefits. The contract
should specify the Medicaid benefits
offered under the State Plan as well as
those benefits the D–SNP will offer that
go beyond what is required under
Original Medicare.
• The cost-sharing protections
covered under the SNP: The State
Medicaid Agency contract should
include the limitation on out of pocket
costs for the applicable categories of
dual eligible beneficiaries (for example,
full benefit dual-eligible individuals).
D–SNPs must enforce limits on out-of-
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pocket costs for dual-eligibles, and
contracts between D–SNPs and State
Medicaid agencies must specify that the
D–SNP will not impose cost-sharing
requirements on specified dual-eligible
individuals that would exceed the
amounts permitted under the State
Medicaid Plan if the individual were
not enrolled in the D–SNP.
• The identification and sharing of
information on Medicaid provider
participation: Meeting this contracting
element requires that the information
provided include a process for the State
to identify and share information on
providers contracted with the State
Medicaid agency for inclusion in the
SNP provider directory. Although CMS
does not require all providers to accept
both Medicare and Medicaid, the D–
SNP’s Medicare and Medicaid networks
should meet the needs of the dualeligible population served.
• The verification of enrollee’s
eligibility for both Medicare and
Medicaid: The contract must describe in
detail how the State Medicaid agency
will provide D–SNPs with access to real
time information to verify eligibility of
enrolled dual eligible members.
• The service area covered by the
SNP: The State contract provision must
clearly identify the covered service area
in which the State has agreed the D–
SNP may operate. The D–SNPs service
area cannot exceed the service area
specified in the State Medicaid Agency
contract. By contrast, the Medicaid
managed care service area can exceed or
include more counties than the D–SNP
service area.
• The contract period for the SNP:
The State Medicaid Agency contract
requires a contract term covering at least
January 1 through December 31 of the
relevant MA contract year. If the State
is unable to meet this required contract
term provision, the D–SNP may include
an evergreen clause within the contract
and provide information about when the
State issues updates to its existing
contracts with evergreen clauses.
Therefore, we are finalizing this
provision without modification.
Comment: One commenter sought
clarification about whether a D–SNP
with authority to operate without a State
Medicaid Agency contract can increase
enrollment in the existing counties in its
service area.
Response: D–SNPs that are permitted
to operate in contract year 2012 without
a State Medicaid Agency contract are
also permitted to increase enrollment in
the counties in their existing service
area. Section 164(c) of MIPPA provided
that all new D–SNPs must have
contracts with the State Medicaid
agencies in the States in which the D–
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SNPs operate. This provision allowed
existing D–SNPs that were not seeking
to expand their service areas the
authority to continue operating without
a State contract through the 2010
contract year. In 2010, section 3205 of
the Affordable Care Act extended this
provision for existing, non-expanding
D–SNPs through the end of the 2012
contract year. As such, for contract year
2012, D–SNPs are only required to have
a signed State Medicaid Agency contract
to operate if they: (1) Are offering a new
D–SNP-type in CY 2012; (2) are
expanding the service area of an existing
D–SNP type in CY 2012; (3) offered a
new D–SNP type in CY 2010 or CY
2011; or (4) expanded the service area
of an existing D–SNP during either of
these 2 contract years. Since our April
2011 final rule (76 FR 21563) entitled,
Medicare Program: Changes to the
Medicare Advantage and the Medicare
Prescription Drug Benefit Programs for
Contract Year 2012 and Other Changes,
finalized changes to § 422.107(d)(1)(ii)
such that existing D–SNPs can operate
without State Medicaid contracts
through CY 2012, provided they do not
expand their service areas, the
regulatory text changes we made to
§ 422.107(d)(1)(ii) in our September 18,
2008 IFC have been superseded.
Therefore, in this final rule, we are not
finalizing the regulatory text changes to
§ 422.107(d)(1)(ii) that we described in
our September 18, 2008 IFC.
Comment: Two commenters sought
clarification on whether MIPPA’s State
Medicaid Agency contract requirement
applies only to D–SNPs or to all SNPs
types that serve and enroll dual-eligible
beneficiaries. One commenter suggested
this provision broadly apply to all SNP
types.
Response: Section 164(c) of MIPPA
requires that D–SNPs contract with the
State Medicaid agencies in the States in
which the D–SNP operates to provide
benefits, or arrange for benefits to be
provided, for individuals entitled to
receive medical assistance under title
XIX. This requirement is found in
section 164(c) of MIPPA under a
subsection starting with the statutory
text ‘‘ADDITIONAL REQUIREMENTS
FOR DUAL SNPS.’’ Further, this
provision specifically refers to a
specialized MA plan for special needs
individuals described in subsection
(b)(6)(B)(ii), which we have interpreted
in past guidance to mean D–SNPs. As
such, it is clear that Congress only
intended that this State contract
requirement apply to D–SNPs, and not
C–SNPs and I–SNPs that enroll dualeligible beneficiaries. Therefore, we are
finalizing this provision without
modification.
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d. SNPs and Quality Improvement
Program (§ 422.152)
Section 164 of MIPPA amended
section 1852(e)(3)(A) of the Act to add
clause (ii) and added a new paragraph
(6) to section 1857(d) of the Act. Section
1852(e)(3)(A)(ii) of the Act requires that
data collected, analyzed, and reported
as part of the plan’s quality
improvement (QI) program must
measure health outcomes and other
indices of quality at the plan level with
respect to the model of care (MOC) as
required in section 1859(f)(2) through
(5) of the Act. As a Medicare Advantage
(MA) plan, each SNP must implement a
documented QI program for which all
information is available for submission
to CMS or for review during monitoring
visits. The focus of the SNP QI program
should be the monitoring and
evaluation of the performance of its
MOC (see § 422.101(f)). In the
September 18, 2008 IFC, we stated that,
no later than January 1, 2010, the
program should be executed as a threetier system of performance
improvement.
The first tier of this program consisted
of collection and analysis of data on
quality and outcome to enable
beneficiaries to compare and select
among health coverage options. As part
of the first tier implementation and to
pilot the development of comparative
measures to facilitate beneficiary choice,
SNPs were required to collect, analyze,
and submit 13 Healthcare Effectiveness
Data and Information Set (HEDIS®)
measures and three National Committee
on Quality Assurance (NCQA) structure
and process measures in CY 2008. Since
CY 2008, we have required SNPs to
submit eight HEDIS® and six NCQA
structure and process measures.
The second tier of the QI program for
SNPs was effective on January 1, 2010
and was implemented consistent with
the requirements § 422.152(g). As we
articulated in our September 18, 2008
IFC, § 422.152(g) reflects the
requirement under section
1852(e)(3)(A)(ii) of the Act, added by
MIPPA, that SNPs collect, analyze, and
report data that measures the
performance of their plan-specific MOC.
SNPs may measure the effectiveness of
their MOCs, as required under
§ 422.152(g), using a variety of plandetermined methodologies, such as
claims data, record reviews,
administrative data, clinical outcomes,
and other existing valid and reliable
measures (for example, Assessing Care
of Vulnerable Elders (ACOVE)
measures, Minimum Data Set (MDS),
HEDIS®, Health Outcomes Survey
(HOS), and the Outcome and
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Assessment Information Set (OASIS)) at
the plan level to evaluate the
effectiveness of the process of care and
clinical outcomes. Specifically, each
SNP must measure the effectiveness of
its MOC through the collection,
aggregation, analysis, and reporting of
data that demonstrate: Access to care;
improvement in beneficiary health
status; staff implementation of the MOC
as evidenced by measures of care
structure and process from the
continuity of care domain;
comprehensive health risk assessment;
care management through an
individualized plan of care; provision of
specialized clinical expertise targeting
its special needs population through a
provider network; coordination and
delivery of services and benefits through
transitions across settings and
providers; coordination and delivery of
extra services and benefits that meet the
needs of the most vulnerable
beneficiaries; use of evidence-based
practices and/or nationally recognized
clinical protocols; and the application of
integrated systems of communication.
As we specified in our September 18,
2008 IFC, each SNP must coordinate the
systematic collection of data using
indicators that are objective, clearly
defined, and based on measures having
established validity and reliability. We
further clarified that the indicators
should be selected from a variety of
quality and outcome measurement
domains such as functional status, care
transitioning, disease management,
behavioral health, medication
management, personal and
environmental safety, beneficiary
involvement and satisfaction, and
family and caregiver support. We also
stated that SNPs must document all
aspects of their QI program, including
data collection and analysis, actions
taken to improve the performance of the
MOC, and the participation of the
interdisciplinary team members and
network providers in QI activities.
We are currently implementing the
third tier of the QI program, which is
the required reporting of monitoring
data, that consists of a prescribed
sample of data that SNPs collect under
the second tier of the QI program to
measure their performance under their
MOCs. MA organizations must currently
collect and report ‘‘data that permits the
measurement of health outcomes and
other indices of quality.’’ Accordingly,
MA organizations must collect and
report data from the HEDIS®, HOS, and
CAHPS® instruments, as well as the
SNP structure and process measures.
We make these performance data
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available to the public (on a summary
basis and at the plan level).
The Affordable Care Act (ACA)
requires that, starting in 2012, all SNPs
be approved by the National Committee
on Quality Assurance (NCQA) based on
standards developed by the Secretary. In
our April 2011 final rule (76 FR 21466–
21448), we specified that the SNP MOC
would be the basis of NCQA’s approval
of SNPs. We developed the standards
and scoring criteria for each of the 11
elements of the MOC for the NCQA to
use for the SNP approval process.
Section 1857(d)(6) of the Act
stipulates that we will conduct reviews
of the SNP MOC in conjunction with the
periodic audits of the MA organizations.
During 2010 and 2011, we conducted a
pilot study to assist us in determining
the best methods for assessing the MOCs
once they were implemented by the
SNPs. We will expand this effort in
2012, by assessing a sample of the SNPs
that attained a 3-year approval as a
result of the NCQA SNP approval
process that was mandated under the
Affordable Care Act. This assessment
will help us ensure that SNPs are
providing care consistent with their
approved MOC and to identify MAOs’
strengths and weaknesses in
implementing their MOCs. We also
hope to use this information to identify
best practices to share with plans and
the public.
After considering comments we
received, we are finalizing these
provisions without modification.
Comment: One commenter viewed
this provision as a positive addition to
demonstrating the value and
effectiveness of the SNP model. To
ensure successful implementation and
to improve clarity the commenter
offered the following suggestions:
• Section 422.152(g)(2)—To ensure
that CMS, contracting plans, and other
interested parties are referring to the
same standard, the commenter
suggested that the regulation specify the
source of the domains referenced (for
example, CMS, NCQA, NIH).
• Section 422.152(g)(2)(viii)—The
commenter was concerned that the
delivery of extra services and benefits to
meet the specialized needs of the most
vulnerable beneficiaries may conflict
with current CMS guidance on MA bids
and benefits. The commenter requests
that CMS clarify how a SNP would
provide a different benefit set or set of
services to those populations as the term
‘‘extra services and benefits’’ seems to
imply.
• Section 422.152(g)(2)(x)—The
commenter believes that the use of the
term ‘‘plans demonstrating use of
integrated systems of communication’’
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is unclear and requests that CMS
provide additional clarification as to the
intent of the measure CMS references.
Response: We appreciate the
commenter’s interest in this issue. With
respect to § 422.152(g)(2), we are using
the definitions of domains as described
by the Care Continuum Alliance,
formerly the Disease Management
Association of America. An integrated
system of communication is the system
the plan employs to communicate with
all of its stakeholders—providers,
beneficiaries, the public and regulatory
agencies. This definition is included in
Chapter 5 of the Medicare Managed Care
Manual (‘‘Quality Improvement
Program’’). The chapter, which is part of
the Publication 100–16, may be
accessed online at https://
www.cms.hhs.gov/Manuals/IOM.
We expect MA organizations offering
SNPs to incorporate some or all of the
following benefits that exceed the basic
required Medicare A and B benefits
offered by other MA products available
in the same service area—(1) No or
lower beneficiary cost-sharing; (2)
longer benefit coverage periods for
inpatient services; (3) longer benefit
coverage periods for specialty medical
services; (4) parity (equity) between
medical and mental health benefits and
services; (5) additional preventive
health benefits (for example, dental
screening, vision screening, hearing
screening, age-appropriate cancer
screening, risk-based cardiac screening);
(6) social services (for example,
connection to community resources for
economic assistance); (7) transportation
services; and (8) wellness programs to
prevent the progression of chronic
conditions.
Finally, in § 422.152(g)(2)(x), we state
that, as part of its quality program, a
SNP must incorporate use of integrated
systems of communication as evidenced
by measures from the care coordination
domain. An integrated system of
communication is the system the plan
employs to communicate with all of its
stakeholders—providers, beneficiaries,
the public and regulatory agencies. An
example of an integrated
communication system is a call center
that might, as a reminder, reach out to
clients in advance of their scheduled
appointments.
Comment: One commenter expressed
the view that current CMS policy in the
area of allowed extra services and
benefits to meet the needs of vulnerable
beneficiaries is unclear, resulting in
instability of benefit packages (for
example, an extra benefit of
independent living skills was approved
one year and disapproved the next
year). The commenter also contends that
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CMS’ policy is not applied consistently
across organizations, resulting in an
unlevel playing field for some MAOs.
Another commenter advised that the
plan’s care management approach may
be more a matter of ‘‘how’’ and ‘‘when’’
benefits are provided and reimbursed
than what extra benefits and services are
provided.
Response: We have provided
guidance to MA organizations offering
SNPs that they should incorporate some
or all of the following benefits that
exceed the basic required Medicare A
and B benefits offered by other MA
products available in the same service
area—(1) No or lower beneficiary costsharing; (2) longer benefit coverage
periods for inpatient services; (3) longer
benefit coverage periods for specialty
medical services; (4) parity (equity)
between medical and mental health
benefits and services; (5) additional
preventive health benefits (for example,
dental screening, vision screening,
hearing screening, age-appropriate
cancer screening, risk-based cardiac
screening); (6) social services (for
example, connection to community
resources for economic assistance); (7)
transportation services; and (8) wellness
programs to prevent the progression of
chronic conditions. As the commenter
asserts, as important as the provision of
‘‘extra’’ services is plans’ appropriate
management of all benefits—both those
covered by Parts A and B and those that
extend or enrich Parts A and B services
or provide supplemental benefits—for
their particular populations is equally as
important to us. With respect to the
commenters’ assertion that our policy is
not applied consistently across
organizations, we note that our bid
review process very carefully
scrutinizes permissible supplemental
benefits across all MA plan.
Comment: A commenter stated that
the term ‘‘health status,’’ in reference to
the second-tier language in the
September 18, 2008 IFC, can be
interpreted in a variety of ways. In an
effort to promote consistent compliance
by SNPs, the commenter recommends
that CMS provide an explanation of the
meaning of the term. The commenter
also stated that depending upon the
beneficiary’s disease state, the course of
the beneficiary’s medical condition may
be expected to result in declining health
status. The commenter recommends that
CMS revise the regulation to
accommodate this circumstance.
Response: We have not provided a
specific definition of health status, as it
is more appropriate for SNPs to apply a
definition that is appropriate for its
population. We understand that for
beneficiaries with certain medical
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conditions, the natural course of the
disease will result in a decline in health
status and death. However, our intent is
to improve health status for the overall
Medicare population.
Comment: Several commenters
contended that health outcomes cannot
be achieved without consideration of
other quality of life indicators, such as
adequate housing, engagement in
meaningful activities, employment/
community activities, and selfdetermination. These commenters
suggested that meaningful measures of
outcomes and quality should include
personal experience outcomes. One of
the commenters urged CMS to consider
how ‘‘improvement in health status’’
will apply to persons whose care plan
is focused on maintaining current
functioning, delaying decline, or
approaching the end of life.
Response: We agree that health
outcomes are linked to many other
factors in a patient’s life. We intend to
continue to explore best practices for
measuring health outcomes in the
Medicare population. We will also
consider how ‘‘improvement in health
status’’ will apply to persons whose care
plan is focused on maintaining current
functioning, delaying decline, or
approaching the end of life.
Comment: One commenter noted that
the regulation identifies data collection,
analysis, and reporting as well as audit
requirements in its QI system but that it
does not provide in-depth
specifications. The commenter suggests
that such measures and specifications
need further development and should
be integrated with State’s quality
measures and data requirements.
Response: Since the publication of the
September 18, 2008 IFC, we have issued
guidance to plans regarding in-depth
data specifications in various guidance
vehicles, including HPMS memoranda.
Much of this guidance is also
consolidated in Chapter 5 of the
Medicare Managed Care Manual,
‘‘Quality Improvement Program.’’
We are currently revising the process
that MA organizations will use to
submit their 2012 Chronic Care
Improvement Programs (CCIPs) and
Quality Improvement Projects (QIPs)
and automating collection within a new
module in the Health Plan Management
System (HPMS). We are also revising
and streamlining the templates that MA
organizations will use for CCIP and QIP
submission through the Paperwork
Reduction Act process. The new format
will allow MA organizations to
demonstrate how the CCIP and/or QIP is
developed, implemented and analyzed
on a continuous cycle and to show
where improvements in care occur. We
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will provide more detailed guidance
and timelines, as well as in-depth
training on the new CCIP and QIP tools
in the fall of 2011. We are also
developing an MA quality Web page,
which we intend to use to provide
important information to external
stakeholders, including MA
organizations.
With respect to the commenter’s
specific concern about integration of
quality data specifications with those of
individual States, we note that is it not
currently possible to integrate Medicare
and Medicaid quality reporting
requirements at this time. However, this
is an issue we are currently exploring in
coordination with the Federal
Coordinated Health Care Office (FCHO).
Comment: Several commenters
advised that States have many quality
assurance requirement processes in
place for Medicaid as such the new
requirements must not conflict/
override/interfere with current
Medicaid contract requirements.
According to the commenters, SNPs are
concerned that they will be forced to try
and reconcile conflicting Medicare and
Medicaid requirements with States
without clear guidance from CMS. Areas
of potential overlap include care plans,
initial/annual health risk assessments,
performance measures, and appeals and
grievances.
Response: We understand the
potential for conflicting requirements
and are currently working with the
FCHO to consider ways of more closely
aligning Medicare and Medicaid
requirements.
The FCHO published the Alignment
Initiative on May 16, 2011. This
Initiative is focused on the new Office’s
efforts to address misalignments
between Medicare and Medicaid,
including extensive treatment and
discussion of differing Medicare and
Medicaid requirements for integrated
managed care plans, including SNPs.
CMS is reviewing the extensive
comments that it has received and is
working on addressing issues identified
by this Office and commenters. Further
guidance will be forthcoming.
Comment: One commenter questioned
how continuum of care is defined. The
commenter urged that CMS be careful
not to encroach on the right of State
Medicaid agencies to define what
benefits to include in its contracts with
SNPs.
Response: We have no intention of
encroaching on State Medicaid agencies’
rights to define the Medicaid benefits
that are available for the dual eligible
population. Continuum of care refers to
patients receiving the care that is
appropriate for managing their specific
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health conditions. We recommend using
the Care Continuum Alliance’s
definition as a resource. Additional
information on continuum of care can
be found at https://
www.carecontinuum.org.
Comment: One commenter believed
there was a lack of evidence based
guidelines for some populations, such
as specific disability groups; the
commenter suggests that CMS should
include language allowing locally
recognized protocols to permit
maximum flexibility. Another
commenter stated that an evidence base
does not exist for the co-morbid
populations most likely to receive care
via SNPs.
Response: We understand that
evidence-based practice in medicine is
a growing field and, as such,
acknowledge that there may not be
evidence-based protocols for all clinical
conditions and co-morbidities. We do,
however, expect plans to institute
evidence-based protocols and practices
that are available and appropriate for
their patient population. Where there is
no evidence-based guidance, then we
expect that the plan will seek guidance
from their account manager at the
regional office and, in conjunction with
CMS, determine the best approach to
implement.
Comment: One commenter expressed
concern that SNPs which have high
cost, high need dual populations will be
compared with other SNPs serving other
subsets of the population without an
appropriate risk adjustment and
stratification system. The commenter
questions whether CMS has a plan for
making fair comparisons of data across
such differences in populations among
D–SNPs, as well as between C–SNPs,
I–SNPs, and D–SNPs.
Another commenter questioned how
there can be comparisons across
different types of SNPs when the
populations are so different. The
commenter recommends that CMS
exclude integrated, full benefit D–SNPs
from the requirements.
Response: We understand that there
are differences in SNP populations. The
MOC is the vehicle for SNPs to identify,
implement, provide, and coordinate
appropriate health care for their specific
target populations. Effecting the type of
data comparisons recommended by the
commenter would require us to develop
data measures specific to each SNP
type. At this time, we do not anticipate
developing such measures. We are
aware, however, of the measurement
issues that SNPs with small enrollments
face. We are currently focusing our
attention on these issues in order to
refine our measures for SNPs, including
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those with low enrollments. One way
we are addressing this concern is
through a contract to develop outcome
measures for MA organizations, as well
as for SNPs more specifically. Through
this contract we are reviewing all
current SNP measures and developing
measures where there are gaps,
including for SNPs with low
enrollment. We expect this work on
outcome measures to be completed in
late 2014.
We do not agree with the commenter
that fully integrated dual eligible SNPs
should be exempt from data reporting
requirements. All SNP types must
comply with our requirements.
Comment: One commenter contended
that reporting quality data by PBP/plan
would result in many low enrollment
SNPs not having any members in the
denominator, or so few that the data/
rates would not be meaningful. The
commenter recommends that quality
data instead be reported by SNP type
(for example, D–SNP) to ensure CMS
and beneficiaries have meaningful data
for plan comparison purposes.
Response: We understand that there
are potentially SNPs with very low
enrollment (small denominators).
Because of this, we currently have data
reported at the contract level. We
understand that plans with small
enrollments, especially SNPs, may not
have the data resources available to
them to track and monitor quality on an
ongoing basis. However, SNPs are
required to collect HEDIS® data using
selected measures that have been
developed just for plans with smaller
enrollments. These data, as well as the
NCQA structure and process measures,
should be used to track and monitor
areas that could benefit from ongoing
quality improvement. Also, small plans
may have encounter data or other data
specific to the operations of their
organization that could be useful for
quality improvement.
As part of our continued effort to
explore measures that are more sensitive
for plans with low enrollment, we are
developing outcome measures for the
MA program, including SNPs. We will
also conduct a pilot study to test the
measures (for example, measures that
address health outcomes related to
coordination of care and transitions of
care), as well as a larger study to
validate the measures. One of our goals
is to incorporate some of these measures
into the MA plan rating system. This
work will also assist us in developing
measures to address the concerns of
plans with low enrollment that cannot
report using some of the current
measures in the CAHPS®; HEDIS®,
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and/or HOS instruments. We expect to
complete our work in late 2014.
Comment: One commenter advised
that they have heard concerns from both
States and plans regarding the
stringency of the QI requirements and
their potential impact on plans’
stability.
Response: We appreciate the
commenter’s interest in this issue. We
believe that improving quality and
having the data to demonstrate these
improvements will help support the
stability and viability of the program.
Comment: One commenter
recommended that CMS promptly issue
guidance with operational instructions
implementing the 2008 SNP Chronic
Condition Panel Final Report. MIPPA
restricted enrollment in C–SNPs to
special needs individuals that ‘‘have
one or more co-morbid and medically
complex chronic conditions that are
substantially disabling or lifethreatening, have a high risk of
hospitalization or other significant
adverse health outcomes, and require
specialized delivery systems across
domains of care.’’
Response: Fifteen SNP-specific
chronic conditions were recommended
by the panel and adopted beginning
with the CY 2009 plan year. The Special
Needs Plan Chronic Condition Panel
Final Report was made public on
November 12, 2008. The final report is
available on the CMS Web site at:
https://www.cms.gov/
SpecialNeedsPlans/Downloads/
SNP_CC_Panel_Final_Report.zip.
Comment: In questioning how the
new requirements to collect, analyze,
and report data as well as new
requirements for MOC, care
management, etc., relate to existing CCI,
HEDIS, and structure and process
measures, one commenter urged CMS to
work closely with SNPs and NCQA to
minimize any new data reporting
burdens, to prevent duplication of data
collection and reporting efforts and to
maximize use of existing structure and
process measures to the extent possible
in meeting new reporting requirements.
The commenter also requested that CMS
take into consideration the development
time required to ensure accurate and
complete data as well as provide
technical specifications well in advance
(for example, plans should have the
technical specifications 6 months in
advance). In addition, the commenter
requested, that since SNPs have to meet
both standard MA reporting as well as
SNP-specific reporting, CMS take into
account the total data and reporting
burden on SNPs and consider staggering
reporting of any new SNP requirements,
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similar to the process for Part C
reporting.
Response: We are sensitive to the
potential overlap of QI data reporting
requirements. As part of our overall QI
strategy, are carefully and systematically
evaluating the impact of data collection
requirements related to QI in an attempt
to decrease burden and prevent
duplication, while achieving our
programmatic goals. Where possible, we
will attempt to stagger reporting
requirements.
Many of the measures that we have
received comments on are included in
the 5-star plan rating system. We are
looking systematically at all of our QI
reporting tools and measures and
making a number of changes. For
example, we are in the process of
improving and implementing new
reporting tools for the CCIPs and the
QIPs for the CY 2012 reporting cycle.
We expect that these new reporting
tools will decrease the data collection
and reporting burden for all MA
organizations. We are also developing a
module in HPMS that will allow for this
reporting process to be automated. CMS
is committed to continuing to review
and to assess the measures to address
these concerns.
We acknowledge that the NCQA
structure and process measures overlap
heavily with the MOC and QI reporting
requirements. The structure and process
measures were developed in an effort to
identify SNP-specific measures that are
not affected by a plan’s enrollment size.
Another goal of these measures is to
evaluate some of the specific features of
SNPs that make them unique among MA
plans. These measures cannot replace
the QIPs, since QIPs are a tool for
evaluating weaknesses in the overall QI
program for and MA organization, as
well as monitoring the impact of any
intervention that was implemented to
mitigate a specific problem.
Similarly, the MOC serves a unique
purpose by ensuring that SNPs design a
clinical care program to address the
health care needs of the specific
vulnerable populations they serve. The
MOC is not a data collection system but,
rather, a framework for coordinating the
key evidence based elements critical to
providing integrated, high quality care
to vulnerable patients.
We are looking systematically at all of
our QI reporting tools and measures,
and are in the process of making
changes to eliminate some of the burden
on plans. For example, we are in the
process of streamlining and improving
the CCIP and QIP reporting tools. By
improving the reporting tools we expect
to use in the 2012 reporting cycle we
expect to decrease the burden for
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completing the data collection and
reporting. We are also developing
automating the submission process
through an HPMS module.
Comment: One commenter
recommended that CMS require the data
to be reported uniformly. The
commenter pointed out that the first tier
purpose of the QI program to provide
data on quality and outcomes to enable
beneficiaries to compare and select from
among health coverage options and the
second tier purpose for measuring
essential components of the MOC using
a variety of plan-determined
methodologies discussed in the rule do
not appear to require uniform data
reporting that would promote
comparisons among plans.
Response: We appreciate the
commenter’s interest in this issue. We
understand the need for uniformity in
reporting and will strive to incorporate
this principle in the QI program.
d. Special Needs Plans and Other MA
Plans With Dual-Eligibles:
Responsibility for Cost-Sharing
(§ 422.504(g)(1)) and Written Disclosure
of Cost-Sharing Requirements
(§ 422.111(b)(2)(iii))
(1) Comprehensive Written Disclosure
Requirement for Dual Eligible SNPs
(§ 422.111(b)(2)(iii))
Section 164(c)(1) of MIPPA requires
that plan sponsors offering D–SNPs
must provide each prospective enrollee,
prior to enrollment, with a
comprehensive written statement that
describes the benefits and cost-sharing
protections that the individual would be
entitled to under the D–SNP and the
relevant State Medicaid plan. The
comprehensive written statement must
include the benefits that the individual
is entitled to under Medicaid (Title
XIX), the cost-sharing protections that
the individual is entitled to under
Medicaid (Title XIX), and a description
of which of these benefits and costsharing protections are covered under
the D–SNP. This provision is effective
January 1, 2010. In the September 18,
2008 IFC (73 FR 54226), we introduced
the regulations at § 422.111(b)(2)(iii) to
reflect these statutory requirements, and
are finalizing it without modification in
this final rule.
Comment: One commenter mentioned
that it believed that CMS’s current
marketing materials for duals were
confusing and inaccurate. The
commenter expressed support for the
comprehensive written statement
requirement, which it believed would
provide dual eligible enrollees with
crucial information on a plan’s costsharing benefits.
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Response: We agree that the
comprehensive written statement will
help dual-eligible beneficiaries make
more informed enrollment choices.
Comment: One commenter stated that
the comprehensive written statement
provision, as written in the interim final
rule, was narrower than the
corresponding section of MIPPA, which
requires that CMS establish a standard
content and format for the notice
concerning cost sharing protections and
Medicare and Medicaid benefits. The
commenter also recommended adding
language to the rule to specify that the
comprehensive written statement must
include a statement of the benefits that
the SNP provides.
Response: We disagree with the
commenter’s assertion that we should
modify the rule to specifically reference
CMS’s responsibility to establish a
standard content and format for the
comprehensive written notice. Section
164(c)(1) of MIPPA (section 1859(f)(3)(c)
of the Act) directly mandates that CMS
determine the form and content of the
comprehensive written statement.
Regulatory language is neither a
necessary nor appropriate means of
effectuating this statutory directive to
the agency. Therefore, we are not adding
this language to the final rule.
In addition, the language in the
regulatory text for this provision
includes the requirement that the
comprehensive written statement must
include a description of the benefits and
cost-sharing protections that the D–SNP
provides. We do not believe this
provision requires further clarification.
Comment: Two commenters requested
clarification on the format and
administration of the requirements
established in this provision. One
commenter suggested that CMS develop
a simple template that States could use
to describe their Medicaid benefits, and
requested that CMS clarify how the
written statement could be modified to
reflect States’ mid-year benefit changes.
The commenter additionally asked CMS
to define the role of the CMS Central
Office and CMS Regional offices in
coordinating the flow of information
between States and SNPs. Another
commenter asked CMS to clarify
whether a plan that included this
information on its Evidence of Coverage
(EOC) document would be compliant
with the comprehensive written
statement requirement.
Response: We are not modifying the
provision to address the operational
issues that the commenters raised. We
do not believe that rulemaking is the
appropriate vehicle for addressing
comments on the operational issues
related to the comprehensive written
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statement requirement. We will address
operational issues related to the
comprehensive written statement
requirement for D–SNPs through
operational guidance vehicles (for
example, call letters, manual chapters,
and HPMS memoranda). We anticipate
that this future guidance will address
the commenters’ concerns regarding the
operational aspects of the
comprehensive written disclosure
requirement.
(2) Limitation on Cost-Sharing for
Certain Dual Eligible Special Needs
Individuals (§ 422.504(g)(1))
Section 165 of MIPPA, which revised
section 1852(a) of the Act, prohibits D–
SNPs from imposing cost-sharing
requirements on full benefit dualeligible individuals and Qualified
Medicare Beneficiaries (QMBs), as
described in sections 1935(c)(6) and
1905(p)(1) of the Act, that would exceed
the cost-sharing amounts permitted
under the State Medicaid plan if the
individual were not enrolled in the D–
SNP. The effective date of this provision
is January 1, 2010.
Comment: One commenter asked
CMS to clarify the difference between
this provision’s requirement that limits
cost-sharing for full benefit dual-eligible
beneficiaries and the prohibition on
balance billing Qualified Medicare
Beneficiaries (QMBs) that is established
in 1903(n) of the Act. The commenter
also requested that CMS explain the
difference between this provision and
provisions that hold beneficiaries
harmless in instances of non-payment
by a health plan or a State Medicaid
Agency. Another commenter asked CMS
to clarify how a plan should construct
its benefits and its bid for full benefit
duals when the liability of the State
varies by the reimbursement level in its
State Medicaid plan.
Response: We will continue to
provide all MA plans, including D–
SNPs, with guidance on the bid
submission process. We do not believe
that it is appropriate to address issues
relating to plan bids through formal
rulemaking. Unlike the statutory
prohibition on QMB balance billing that
outlines State cost-sharing
responsibilities and provider billing
requirements, this requirement at
§ 422.504(g)(1)) limits the cost-sharing
that MA plans may impose on their full
benefit and zero-cost-share dual eligible
enrollees. We are not describing the
requirements of balance billing or ‘‘hold
harmless’’ provisions in detail in this
preamble, as they are outside the scope
of this final rule.
Comment: One commenter requested
that CMS address how this requirement
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would apply to D–SNPs that enroll dual
eligible individuals who are not all
eligible for full State Medicaid benefits.
The commenter also suggested that CMS
strengthen its language regarding States’
cost-sharing responsibility. Finally, the
commenter noted its belief that the
protection of full-benefit dual eligible
beneficiaries from cost-sharing above
Medicaid levels should extend to full
benefit dual eligible beneficiaries in all
MA plans, not just those who are
enrolled in SNPs.
Response: In our January 2009 final
rule (74 FR 1499) entitled, ‘‘Medicare
Program; Medicare Advantage and
Prescription Drug Benefit Programs:
Negotiated Pricing and Remaining
Revisions,’’ we extended the costsharing requirements that MIPPA
imposed on D–SNPs to all MA plans.
We also applied this cost-sharing
protection to individuals who belong to
any Medicaid dual eligibility category
for which the State provides a zero costshare. Our January 2009 final rule (74
FR 1499) replaced and superseded the
language in our September 18, 2008 IFC,
and finalized changes to
§ 422.504(g)(1)(iii). Therefore, in this
final rule, we are not finalizing the
regulatory text changes to
§ 422.504(g)(1)(iii) that we described in
our September 18, 2008 IFC.
(3) Private Fee-For-Service (PFFS) Plans
(a) Changes in Access Requirements for
PFFS Plans
Section 162(a)(3) of MIPPA amended
section 1852(d)(4)(B) of the Act to
require, effective January 1, 2010, that
PFFS plans meeting access standards
based on signed contracts meet access
standards with respect to a particular
category of provider by establishing
contracts or agreements with a sufficient
number and range of providers to meet
the access and availability standards
described in section 1852(d)(1) of the
Act. Section 1852(d)(1) of the Act
describes the requirements that MA
organizations offering a ‘‘network’’ MA
plan must satisfy when selecting
providers to furnish benefits covered
under the plan.
In the September 18, 2008 IFC, we
revised § 422.114(a)(2)(ii) to reflect this
new statutory requirement. We did not
receive any comments on this
requirement; therefore, we are finalizing
the revisions to § 422.114(a)(2) as
described in the September 18, 2008
IFC.
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(b) Requirement for Certain NonEmployer PFFS Plans to Use Contract
Providers
Section 162(a)(1) of MIPPA added a
new paragraph (5) to section 1852(d) of
the Act. The new paragraph creates a
requirement for certain non-employer
MA PFFS plans to establish contracts
with providers. Specifically, for plan
year 2011 and subsequent plan years,
MIPPA required that non-employer/
union MA PFFS plans (employer/union
sponsored PFFS plans were addressed
in a separate provision of MIPPA) that
are operating in a network area (as
defined in section 1852(d)(5)(B) of the
Act) must meet the access standards
described in section 1852(d)(4). As
noted above, section 1852(d)(4)(B) of the
Act as amended by MIPPA, requires that
PFFS plans must have contracts with a
sufficient number and range of
providers to meet the access and
availability standards described in
section 1852(d)(1) of the Act. Therefore,
we stated in the September 18, 2008 IFC
that these PFFS plans may no longer
meet the access standards by paying not
less than the Original Medicare payment
rate and having providers deemed to be
contracted, as provided under
§ 422.216(f).
‘‘Network area’’ is defined in section
1852(d)(5)(B) of the Act, for a given plan
year, as the area that the Secretary
identifies (in the announcement of the
risk and other factors to be used in
adjusting MA capitation rates for each
MA payment area for the previous plan
year) as having at least two networkbased plans (as defined in section
1852(d)(5)(C) of the Act) with
enrollment as of the first day of the year
in which the announcement is made.
For plan year 2011, we informed PFFS
plans of the network areas in the
announcement of CY 2010 MA
capitation rates, which was published
on the first Monday of April 2009. We
used enrollment data for January 1, 2009
to identify the location of network areas.
‘‘Network-based plan’’ is defined in
section 1852(d)(5)(C) of the Act as (1) an
MA plan that is a coordinated care plan
as described in section 1851(a)(2)(A)(i)
of the Act, excluding non-network
regional PPOs; (2) a network-based MSA
plan; or (3) a section 1876 cost plan.
Types of coordinated care plans (CCPs)
that meet the definition of a ‘‘networkbased plan’’ are HMOs, PSOs, local
PPOs, as well as regional PPOs with
respect to portions of their service area
in which access standards are met
through establishing written contracts or
agreements with providers. MIPPA
specified that the term ‘‘network-based
plan’’ excluded a regional PPO that
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meets access requirements in its service
area substantially through the authority
of § 422.112(a)(1)(ii), rather than
through written contracts. Section
422.112(a)(1)(ii) permits regional PPOs
to meet access requirements using
methods other than written agreements
with providers (that is, allowing
members to see non-contract providers
at in-network cost sharing in areas
where the plan does not have
established a network of contracted
providers).
We stated in the September 18, 2008
IFC that, for purposes of determining
the network area of a PFFS plan, we will
determine whether any network-based
plans with enrollment exist in each of
the counties in the United States.
Beginning in plan year 2011, in counties
where there is availability of two or
more network-based plans (such as an
HMO plan, a PSO plan, a local PPO
plan, a network regional PPO plan, a
network-based MSA plan, or a section
1876 cost plan), a PFFS plan operating
in these counties must establish a
network of contracted providers to
furnish services in these counties in
accordance with the amended section
1852(d)(4)(B) of the Act. In such
counties, a PFFS plan would no longer
be able to meet access requirements
through providers deemed to have a
contract with the plan at the point of
service in these counties. In counties
where there are no network-based plan
options, or only one other networkbased plan, the statute allows PFFS
plans to continue to meet access
requirements in accordance with section
1852(d)(4) of the Act and
§ 422.114(a)(2). Regardless of whether a
PFFS plan meets access requirements
through deeming or is subject to the
requirement that it establish a network
of providers with signed contracts,
providers who do not have a contract
with the PFFS plan may continue to be
deemed to have a contract with the plan
if the deeming conditions described in
§ 422.216(f) are met.
An existing PFFS plan may have some
counties in its current service area that
meet the definition of a network area
and other counties that do not. We also
stated that, in order to operationalize
section 162(a)(1) of MIPPA, we will not
permit a PFFS plan to operate a mixed
model where some counties in the
plan’s service area are considered
network areas and other counties are
considered non-network areas.
Beginning in plan year 2011, an MA
organization offering a PFFS plan will
be required to create separate plans
within its existing service areas where it
is offering PFFS plans based on whether
the counties located in those service
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54609
areas are considered network areas or
not. For example, if an existing PFFS
plan has some counties in its current
service area that are network areas and
other counties that are non-network
areas, then in order to operate in this
service area in plan year 2011 and
subsequent plan years, the MA
organization must establish a unique
plan with service area consisting of the
counties that are network areas and
another plan with service area
consisting of the counties that are nonnetwork areas. Consequently, the PFFS
plan operating in the counties that are
network areas must establish a network
of contracted providers in these
counties in accordance with section
1852(d)(4)(B) of the Act in order to meet
access requirements. The PFFS plan
operating in the counties that are not
network areas can continue to meet
access requirements under
§ 422.114(a)(2) by paying rates at least as
high as rates under Medicare Part A or
Part B to providers deemed to have a
contract with the plan if the conditions
described in § 422.216(f) are met. The
MA organization must file separate plan
benefit packages for the PFFS plan that
will operate in network areas and the
plan that will operate in non-network
areas.
We stated in the September 18, 2008
IFC that for purposes of making the
judgment of provider network adequacy
for PFFS plans that will be required to
operate using a network of contracted
providers in plan year 2011 and
afterwards, we will apply the same
standards for PFFS plans that we apply
to coordinated care plans. To determine
where a PFFS plan’s proposed network
meets access and availability standards,
we will follow the procedure described
in the section above on ‘‘Changes in
access requirements for PFFS plans.’’
We are finalizing the revisions to
§ 422.114(a)(3) as described in the (73
FR 54226) IFC published on September
18, 2008 IFC to reflect the requirements
found in section 162(a)(1) of MIPPA for
non-employer PFFS plans.
Comment: A few commenters urged
CMS to modify the definition of a
‘‘network area’’ to mean an area with
CCPs offered by two different
organizations in order to ensure that
there is real competition in the area.
Response: MIPPA defines ‘‘network
area,’’ for a given plan year, as the area
that the Secretary identifies (in the
announcement of the risk and other
factors to be used in adjusting MA
capitation rates for each MA payment
area for the previous plan year) as
‘‘having at least 2 network-based plans
with enrollment as of the first day of the
year in which the announcement is
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made.’’ ‘‘Network-based plan’’ is
defined in MIPPA as (1) an MA plan
that is a coordinated care plan as
described in section 1851(a)(2)(A)(i) of
the Act, excluding non-network regional
PPOs; (2) a network-based MSA plan; or
(3) a section 1876 cost plan. We
interpret ‘‘having at least 2 networkbased plans’’ to mean that there are at
least 2 plans, which meet the definition
of a network-based plan, that are offered
by the same MA organization or by
different MA organizations. We believe
this interpretation is consistent with the
statutory requirements for identifying
network areas. We do not believe we
have the statutory authority to interpret
the definition of a network area in a
different manner.
Comment: A commenter
recommended that network-based plans
‘‘with enrollment’’ should be defined as
plans with a minimum enrollment
threshold of 5,000 in MSAs with a
population of more than 250,000 and
1,500 in all other areas. The commenter
stated that establishing a minimum
membership standard would ensure that
the CCPs that remain in the market are
stable and minimize the possibility of
future plan exit and further MA member
disruption.
Response: MIPPA defines ‘‘network
area,’’ for a given plan year, as the area
that the Secretary identifies (in the
announcement of the risk and other
factors to be used in adjusting MA
capitation rates for each MA payment
area for the previous plan year) as
‘‘having at least 2 network-based plans
with enrollment as of the first day of the
year in which the announcement is
made.’’ We interpret the phrase ‘‘with
enrollment’’ to mean that a networkbased plan is required to have at least
1 beneficiary enrolled in the plan in
order to be counted for purposes of
identifying the location of the network
areas. We believe that interpreting ‘‘with
enrollment’’ any differently would
result in an artificial threshold and
would not be consistent with the
statute.
Comment: A commenter
recommended that CMS provide
preliminary information about CY 2011
network areas, based on January 1, 2009,
enrollment data, in the CY 2010
announcement and later update this
information in the CY 2011
announcement to reflect January 1,
2010, enrollment data. The commenter
further stated that the 2010 data and
resulting network areas should be the
basis for determining PFFS plan
compliance with the MIPPA
requirement for CY 2011. Another
commenter recommended that once
CMS denotes a county as a network
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area, that county should keep the
network area designation. The
commenter stated that counties should
not switch from network to non-network
status over time, even if one of the two
CCPs in the county exit.
Response: The methodology for
identifying the location of network areas
for a given plan year is specified in the
statutory definition of a ‘‘network area.’’
MIPPA defines ‘‘network area,’’ for a
given plan year, as the area that the
Secretary identifies (in the
announcement of the risk and other
factors to be used in adjusting MA
capitation rates for each MA payment
area for the previous plan year) as
‘‘having at least 2 network-based plans
with enrollment as of the first day of the
year in which the announcement is
made.’’ We accordingly used enrollment
data as of January 1, 2009, to identify
the network areas for plan year 2011.
The methodology we used to identify
the list of network areas for plan year
2011 is consistent with statutory
requirements. The statute also requires
us to update the list of network areas for
each plan year, and not doing so would
be inconsistent with the intent of the
statute. Because of this requirement, we
cannot allow counties to keep a network
designation when one or more of the
network-based plans in those counties
exits the market because the county no
longer meets the network designation
criteria.
Comment: A commenter urged that
CMS recognize that MA organizations
are in the process of creating PPOs and
other MA plans in areas that are likely
to be network areas in 2011, and
therefore establish a passive enrollment
process whereby PFFS enrollees in
network areas automatically enroll in
their current sponsor’s replacement
product (if one is available) on January
1, 2011, unless the beneficiary
affirmatively chooses to join another
plan or return to fee-for-service
Medicare.
Response: On April 16, 2010, we
released guidance via HPMS on the
renewal and non-renewal options for
MA organizations for CY 2011. We
allowed non-network PFFS plans to
transition their enrollees to their full
network PFFS plans in CY 2011. We
extended this same option to PFFS
plans for CY 2012 via the CY 2012 Final
Call Letter. However, we do not believe
it would be appropriate to allow
transition of enrollees from one MA
plan type (for example, PFFS plan) to
another MA type (for example, HMO or
PPO plan), as this would be a change
from an ‘‘open’’ model to a closed
network.
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Comment: A commenter
recommended that CMS permit PFFS
plans to employ a mixed model for
complying with the network access
standards imposed by MIPPA.
Response: We believe that requiring
MA organizations offering PFFS plans to
have separate contracts for their nonnetwork, partial, and full network plans
would allow these organizations to
better manage their plans and allow
CMS to more effectively oversee these
plans. We also believe that not
permitting PFFS plans to offer a mixed
model would help beneficiaries to better
distinguish among the three types of
PFFS plans.
Comment: A commenter
recommended that CMS establish a
special e-mail box for any PFFS-related
MIPPA questions and use the questions
submitted to the e-mail box to develop
timely guidance issued before the
annual Call Letter.
Response: All of the PFFS-related
provisions in this rule became effective
prior to the publication of this final rule.
Since we already released operational
guidance to assist with the
implementation of these provisions, we
do not believe it would be useful to
establish an e-mail box for PFFS-related
MIPPA questions at this time. We note
that plans may submit questions about
these provisions to their Regional Office
Account Manager.
(c) Requirement for All Employer/Union
Sponsored PFFS Plans to Use Contracts
With Providers
Section 162(a)(2) of MIPPA amended
section 1852(d) of the Act by adding a
new requirement for employer/union
sponsored PFFS plans. For plan year
2011 and subsequent plan years, MIPPA
required that all employer/union
sponsored PFFS plans under section
1857(i) of the Act meet the access
standards described in section
1852(d)(4) of the Act only through
entering into written contracts or
agreements in accordance with section
1852(d)(4)(B) of the Act, and not, in
whole or in part, through establishing
payment rates meeting the requirements
under section 1852(d)(4)(A) of the Act.
We revised § 422.114(a) in the
September 2008 IFC to reflect this
statutory change. Specifically, the
changes to § 422.114(a) set forth how an
MA organization that offers a PFFS plan
must demonstrate to CMS that it can
provide sufficient access to services
covered under the plan. We stated in the
September 18, 2008 IFC (73 FR 54226)
that, in order to meet the access
requirements beginning plan year 2011,
an employer/union sponsored PFFS
plan must establish written contracts or
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agreements with a sufficient number
and range of health care providers in its
service area for all categories of services
in accordance with the access and
availability requirements described in
section 1852(d)(1) of the Act. An
employer/union sponsored PFFS plan
will not be allowed to meet access
requirements by establishing payment
rates for a particular category of
provider that are at least as high as rates
under Medicare Part A or Part B. We
also stated that while an employer/
union-sponsored PFFS plan must meet
access standards through signed
contracts with providers, providers that
have not signed contracts can still be
deemed to be contractors under the
deeming procedures in 1852(j)(6) of the
Act that currently apply.
We added paragraph (a)(4) to
§ 422.114 in order to reflect this new
statutory requirement for employer/
union sponsored PFFS plans.
Comment: A commenter
recommended that CMS provide more
clarification regarding network access
standards for employer-sponsored PFFS
plans. The commenter stated that CMS
should adopt access standards that are
unique to each group plan and
eventually adopt access standards that
evaluate provider access based on the
population eligible for enrollment.
Response: Currently, we do not
review Health Service Delivery (HSD)
tables for employer/union sponsored
PFFS plans to determine whether the
plans meet our network access
standards. However, these plans must
ensure that their enrollees have
adequate access to providers consistent
with Chapter 9 of the Medicare
Managed Care Manual.
We are finalizing § 422.114(a)(4) as
described in the September 18, 2008 IFC
to reflect the new requirement found in
section 162(a)(2) of MIPPA for
employer/union sponsored PFFS plans.
(d) Variation in Payment Rates to
Providers
Section 162(b) of MIPPA added a
clarification to the definition of an MA
PFFS plan found at section 1859(b)(2) of
the Act. Prior to MIPPA, the statute
defined an MA PFFS plan as an MA
plan that pays providers at a rate
determined by the plan on a fee-forservice basis without placing the
provider at financial risk; does not vary
the rates for a provider based on the
utilization of that provider’s services;
and does not restrict enrollees’ choice
among providers who are lawfully
authorized to provide covered services
and agree to accept the plan’s terms and
conditions of payment. Section 162(b) of
MIPPA added that although payment
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rates generally cannot vary based on
utilization of services by a provider, an
MA PFFS plan is permitted to vary the
payment rates for a provider based on
the specialty of the provider, the
location of the provider, or other factors
related to the provider that are not
related to utilization. However, this
section of MIPPA allowed MA PFFS
plans to increase payment rates for a
provider based on increased utilization
of specified preventive or screening
services. Section 162(b) of MIPPA was
effective at the time of publication of the
September 18, 2008 IFC.
In the September 18, 2008 IFC, we
revised paragraph (a)(3)(ii) of § 422.4
and paragraph (a) of § 422.216 to add
the clarifications found in section 162(b)
of MIPPA. We did not receive any
comments on our revisions; therefore,
we are finalizing the revisions to
§ 422.4(a)(3) and § 422.216(a) as
described.
2. • Contracts with an approved
Medicare CAHPS vendor to conduct the
Medicare CAHPS satisfaction survey of
Medicare enrollees.
3. • Includes a program review
process for formal evaluation that
addresses the impact and effectiveness
of its QI programs at least annually.
4. • Corrects problems for each plan.
Finally, MAOs must ensure that, (1)
their reported data are accurate and
complete, (2) they maintain health
information for CMS review as
requested, (3) they conduct an annual
review of their overall QI program, and
(4) they take action to correct problems
revealed through complaints and QI
program performance evaluation
findings.
We did not receive any comments on
this requirement; therefore, we are
finalizing the revisions to § 422.152(a)
as described in the September 18, 2008
IFC.
3. Revisions to Quality Improvement
Programs § 422.152
b. Data Collection Requirements for MA
PFFS and MSA Plans
Section 1852(e)(3)(A)(i) of the Act
amended by section 163(b)(1) of MIPPA
by adding that MA PFFS and MSA
plans must provide for the collection,
analysis, and reporting of data that
permits the measurement of health
outcomes and other indices of quality,
but these requirements for PFFS and
MSA plans cannot exceed the
requirements established for MA local
plans that are PPO plans beginning in
plan year 2011 and are subject to an
exception for plan year 2010 (as
discussed below).
The statute provided a special rule
that applies for plan year 2010, when
MA PFFS and MSA plan quality
requirements are not restricted to the
data collection requirements established
for MA local plans that are PPO plans
under § 422.152(e). Instead, they must,
for 2010 only, meet the data collection
requirements with respect to
administrative claims data, as specified
in CMS guidance. We interpreted this
exception to mean that for plan year
2010, MA PFFS and MSA plans are
required to report quality data based on
administrative claims data from all
providers that include contract, deemed
(applicable to PFFS plans only), and
non-contract providers.
In the September 18, 2008 IFC, we
added paragraph (h) to § 422.152 to
describe the data collection
requirements for MA PFFS and MSA
plans. We stated that for plan year 2010,
MA PFFS and MSA plans are not
subject to the limitations under
§ 422.152(e)(1)(i) and must meet the
data collection requirements using
administrative claims data only. We also
a. Requirement for MA PFFS and MSA
Plans to Have a Quality Improvement
Program
Section 163(a) of MIPPA repealed,
effective January 1, 2010, the statutory
exemption found at section 1852(e)(1) of
the Act for MA PFFS plans and MSA
plans from the requirement that MA
plans have quality improvement
programs meeting specified statutory
requirements. We stated in the
September 18, 2008 IFC that, beginning
plan year 2010, each MA PFFS and
MSA plan must have an ongoing quality
improvement program that meets the
requirements under § 422.152(a). We
also revised § 422.152(a) to delete
language exempting PFFS and MSA
plans from having quality improvement
programs.
MAOs that offer one or more MA
plans must have for each of their plans
a QI program under which it meets all
of the following requirements:
• Has a chronic care improvement
program (CCIP), that meets the
requirements of § 422.152(c), and
addresses populations identified by
CMS based on a review of current
quality performance.
• Conducts quality improvement
projects (QIP) that can be expected to
have a favorable effect on health
outcomes and enrollee satisfaction,
meets the requirements of § 422.152(d),
and addresses areas identified by CMS.
• Encourages providers to participate
in CMS and Health and Human Service
(HHS) QI initiatives.
1. • Develops and maintains a health
information system.
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stated that for plan year 2011 and
subsequent plan years, MA PFFS and
MSA plans are subject to data collection
requirements that may not exceed the
requirements specified in § 422.152(e)
for MA local plans that are PPO plans.
Comment: A commenter suggested
that CMS create an exception to the data
collection requirements for 2010 for
PFFS plans that will terminate in 2011.
Response: In the 2010 Call Letter, we
stated that MA organizations that will
terminate their PFFS or MSA contracts
effective January 1, 2011 will not be
required to submit a HEDIS report for
2010 for those contracts.
We are finalizing § 422.152(h) as
described in the September 2008 IFC to
reflect the new quality data collection
requirements for PFFS and MSA plans.
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c. Data Collection Requirements for MA
Regional Plans
Section 163(b)(2) of MIPPA deleted
clause (ii) of section 1852(e)(3)(A) of the
Act. Section 1852(e)(3)(A)(ii) had
provided for CMS to establish separate
regulatory requirements for MA regional
plans relating to the collection, analysis,
and reporting of data that permit the
measurement of health outcomes and
other indices of quality and also
provided that these requirements for
MA regional plans could not exceed the
requirements established for MA local
plans that are PPO plans. Furthermore,
section 163(b)(3) of MIPPA amended
section 1852(e)(3)(iii) of the Act by
adding that MA regional plans are
subject to the data collection
requirements under section
1852(e)(3)(A)(i) of the Act only to the
extent that data are furnished by
providers who have a contract with the
MA regional plan. This provision is
effective for plan years beginning on or
after 2010 and allows for consistent data
collection requirements between MA
local plans that are PPO plans and MA
regional plans.
We received no comments on this
section and no change to regulatory text
is needed since existing language in
§ 422.152(e) describes the requirements
for MA local plans that are PPO plans
as well as MA regional plans. Therefore
we are finalizing this section without
modification.
4. Phase-Out of Indirect Medical
Education Component of MA Capitation
Rate (§ 422.306)
In our September 18, 2008 IFC we
noted that section 161 of MIPPA added
a new paragraph (4) to 1853(k) of the
Act, which directed the Secretary to
phase-out indirect medical education
(IME) amounts from MA capitation rates
with a maximum adjustment percentage
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per year of 0.60 percent. We explained
that implementation of the IME
payment phase-out began in plan year
2010. Each year after 2010 the
maximum adjustment percentage was to
increase up to an additional 0.60
percent until the entire IME portion of
the MA capitation rate in an area is
reduced to zero. We stated that PACE
programs are excluded from the IME
payment phase-out. Finally, we stated
that payment to teaching facilities for
IME expenses for MA plan enrollees
will continue to be made under section
1886(d)(11) of the Act by Original
Medicare. We stated that we were
adding a new paragraph (c) to § 422.306
to reflect this statutory IME phase-out.
We received no comments on this
provision and are finalizing our
regulatory changes without
modification.
B. Changes to the Part D Prescription
Drug Benefit Program
1. Use of Prescription Drug Event Data
for Purposes of Section 1848(m) of the
Act (423.322(b))
Section 132 of MIPPA revised section
1848(m) of the Act, as added and
amended by section 131 of MIPPA, to
provide incentive payments to eligible
professionals for successful electronic
prescribing. A successful electronic
prescriber for a reporting period is one
who meets the requirements for
submitting data on electronic
prescribing quality measures or, if the
Secretary determines appropriate,
submitted a sufficient number (as
determined by the Secretary) of
prescriptions under Part D during the
reporting period. Congress added
paragraph (3)(iv) to section 1848(m) of
the Act to permit the Secretary to use
the data regarding drug claims
(prescription drug event data) submitted
for payment purposes under the
authority of section 1860D–15 of the Act
as necessary for purposes of carrying out
section 1848(m), notwithstanding the
limitations set forth under section
1860D–15(d)(2)(B) and (f)(2) of the Act.
Consistent with the authority granted
to the Secretary regarding the use of the
prescription drug event data for
purposes of section 1848(m) of the Act,
in the IFC we revised § 423.322(b) to
remove the restriction placed on
officers, employees and contractors of
the HHS when using these data in
accordance with section 1848(m) of the
Act.
Comment: A commenter questioned
whether MAOs are required to pay eprescribing incentive payments and if
so, whether the payment will be based
on MAO or national data.
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Response: This provision relates to
the extended authority granted under
MIPAA for the Secretary to use
prescription drug event data for
purposed of providing incentives
payments for e-prescribing. The
commenter’s questions are specific to eprescribing requirements and, therefore,
are outside the scope of the final rule.
However, as stated in the 2010 Call
Letter dated March 30, 2009, payments
to physicians who are contracted with
MAOs are generally governed by the
terms of the contract, and it is up to the
MAO whether to take the e-prescribing
incentive payment into account in
establishing the amount the physician is
paid.
We are finalizing this provision
without change.
2. Elimination of Medicare Part D Late
Enrollment Penalties Paid by Subsidy
Eligible Individuals (§ 423.46 and
§ 423.780)
In the September 18, 2008 interim
final rule (73 FR 54208), we stated that
each year since the beginning of the
Medicare prescription drug program we
had conducted a Medicare payment
demonstration that provided that
Medicare beneficiaries who qualified for
the low-income subsidy for Medicare
prescription drug coverage were able to
enroll in a Medicare prescription drug
plan with no penalty. We stated the
demonstration had tested the number
and characteristics of the beneficiaries
that benefited from waiver of the late
enrollment penalty (LEP), and the cost
of the waiver to Medicare. Originally
this payment demonstration allowed
certain Medicare beneficiaries to enroll
in a Medicare prescription drug plan in
2006 with no LEP. Under the original
waiver, we did not collect the LEP from
beneficiaries who enrolled in Medicare
Part D in 2006 and were either eligible
for the low-income subsidy or lived in
an area affected by Hurricane Katrina.
This payment demonstration was
amended to include beneficiaries who
were eligible for the low-income
subsidy and enrolled ‘‘late’’ in Medicare
Part D in 2007 and 2008.
Section 114 of MIPPA revised the
statute to waive the late enrollment
penalty for subsidy eligible individuals.
Accordingly, we revised our regulation
at § 423.780(e) in order to reflect this
MIPPA change. Under the revised
regulation, we will no longer charge
subsidy eligible individuals (defined in
§ 423.773) a late enrollment penalty.
This eliminated the need for the LEP
payment demonstration. Finally, we
stated this provision was effective
January 1, 2009, when the current
demonstration ended. We stated that we
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were also are making a conforming
change to § 423.46(a) to reflect the fact
that subsidy eligible individuals may
enroll in Medicare prescription drug
plan with no penalty.
We received no comments on these
provisions and are finalizing our
regulatory changes without
modification.
3. Prompt Payment of Clean Claims
(§ 423.505 and § 423.520)
Section 171 of MIPPA amended
sections 1860–12(b) and 1857(f) of the
Act by adding provisions with regard to
prompt payment by prescription drug
plans (PDPs) and Medicare Advantage
prescription drug (MA–PD) plans, both
of which are Part D sponsors as defined
in § 423.4. We codified these new
requirements in § 423.505 and § 423.520
of the September 18, 2008 interim final
rule.
In accordance with the new sections
1860D–12(b)(4) and 1857(f)(3)(A) of the
Act, and as codified in § 423.520
effective January 1, 2010, CMS’ contract
with Part D sponsors must include a
provision requiring sponsors to issue,
mail, or otherwise transmit payment for
all clean claims submitted by network
pharmacies—except for mail-order and
long-term care pharmacies—within
specified timeframes for electronic and
all other (non-electronically submitted)
claims.
Consistent with section 1860D–
12(b)(4)(A)(ii) of the Act, a clean claim
is defined in § 423.520(b) of the
regulations as a claim that has no defect
or impropriety—including any lack of
any required substantiating
documentation—or particular
circumstance requiring special
treatment that prevents timely payment
of the claim from being made under the
requirements of § 423.520.
As provided in section 1860D–
12(b)(4)(B) of the Act and codified in
§ 423.520(a)(1)(i) and § 423.520(a)(1)(ii),
Part D sponsors must make payment for
clean claims within 14 days of the date
on which an electronic claim is received
and within 30 days of the date on which
non-electronically submitted claims are
received. Consistent with MIPPA,
§ 423.520(a)(2)(i) and (ii) define receipt
of an electronic claim as the date on
which the claim is transferred, and
receipt of a non-electronically submitted
claim as the 5th day after the postmark
day of the claim or the date specified in
the time stamp of the transmission,
whichever is sooner.
Additionally, as provided in section
1860D–12(b)(4)(D)(i) of the Act and as
codified in § 423.520(c)(1), a claim will
be deemed to be a clean claim to the
extent that the Part D sponsor that
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receives the claim does not issue notice
to the submitting network pharmacy of
any deficiency in the claim within 10
days after an electronic claim is
received and within 15 days after a nonelectronically submitted claim is
received. A claim deemed to be a clean
claim must be paid by the sponsor
within 14 days (for an electronic claim)
or 30 days (for a non-electronic claim)
of the date on which the claim is
received, as provided in
§ 423.520(a)(1)(i) and § 423.520(a)(1)(ii).
Comment: One commenter suggested
that we clarify that the word ‘‘day’’ as
used throughout these provisions means
‘‘calendar day.’’
Response: Section 1860D–12(b)(4)(B)
defines the term ‘‘applicable number of
calendar days’’ as ‘‘14 days’’ with
respect to electronic claims and ‘‘30
days’’ with respect to non-electronic
claims. Elsewhere in the statute,
Congress simply used the term ‘‘days.’’
Since Congress did not define ‘‘days,’’
nor use another more restrictive term,
such as ‘‘business days,’’ we interpret
‘‘calendar days’’ and ‘‘days’’ to have the
same meaning for purposes of the
prompt pay requirements and thus have
simply used the term ‘‘days’’ throughout
the regulation.
Comment: Several commenters
asserted that claims that are
electronically adjudicated at point of
sale (POS) should be deemed ‘‘clean
claims’’ that are payable within 14 days,
with no retroactive review allowed
during the 10-day period for sponsors to
provide notice of deficiencies. These
commenters suggested that issues such
as eligibility issues which are
discovered during the 10-day period
should be resolved among plans.
Response: We believe that section
1860D–12(b)(4)(D)(i) clearly provides
that claims are deemed to be clean if the
Part D sponsor involved does not
provide notice to the claimants of any
deficiencies within the statutory time
period, which is 10 days for claims
submitted electronically. The fact that a
Part D sponsor adjudicates an electronic
claim at POS does not preclude the
sponsor from notifying the claimant of
a deficiency within the ten day period.
While a sponsor’s failure to pay a claim
can cause the claim to be deemed clean
pursuant to section 1860D–
12(b)(4)(D)(iii) of the Act, payment of
the claim in and of itself does not deem
it to be a clean claim under the Act.
Since the statute did not provide a time
period for a pharmacy to cure a
deficiency, we expect that such a time
period would be a matter of negotiation
between the parties, as well as whether
payment for such a claim may be
retracted in the meantime.
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Under section 1860D–12(b)(4)(D)(ii) of
the Act and in § 423.520(c)(2) of the
regulations, if the Part D sponsor
determines that a submitted claim is not
a clean claim, it is required to notify the
submitting pharmacy that the claim has
been determined not to be clean, specify
all the defects or improprieties
rendering the claim not a clean claim,
and list all additional information
necessary for the sponsor to properly
process and pay the claim. This
notification must be provided within 10
days after an electronic claim is
received, and within 15 days after a
non-electronic claim is received.
Once the submitting pharmacy
resubmits the claim with the additional
information specified by the Part D
sponsor as necessary for properly
processing and paying the claim, the
sponsor has 10 days, consistent with
section 1860D–12(b)(4)(D)(iii) of the
Act, and, as specified in § 423.520(c)(3),
provide notice to the submitting
pharmacy of any defect or impropriety
in the resubmitted claim. If the sponsor
does not provide notice to the
submitting pharmacy of any defect or
impropriety in the resubmitted claim
within 10 days of the sponsor’s receipt
of such claim, the resubmitted claim is
deemed to be a clean claim and must be
paid consistent with the timeframes
specified in § 423.520(a)(1) (within 14
days of the date on which a resubmitted
electronic claim is received and within
30 days of the date on which a nonelectronically resubmitted claim is
received).
Comment: Several commenters stated
that CMS should clarify the September
18, 2008 IFC to limit the number of
requests plans can make for additional
information about a non-clean claim to
one request and to only information
readily available to pharmacies. The
commenters provided the example of a
plan asking for proof of eligibility on the
10th day after receiving a non-clean
electronic claim, and then waiting an
additional 10 days after receipt of this
additional documentation to request
information on fulfillment of prior
authorization requirements.
Response: The statute and IFC State
that if a Part D sponsor determines that
a submitted claim is not a clean claim,
it must notify the submitting pharmacy
within the specified time period and
‘‘such notification must specify all
defects or improprieties in the claim
and must list all additional information
necessary for the proper processing and
payment of the claim.’’ Since the statute
and regulation use the term
‘‘notification’’ in the singular and use
the phrases ‘‘all defects and
improprieties’’ and ‘‘all additional
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information necessary,’’ we believe this
provision plainly requires plans to
identify all of the problems with the
claim in a single notice and, therefore,
plans cannot make multiple requests for
additional information during the
applicable time period (10 days for a
non-clean electronic claim and 15 days
for a non-clean non-electronic claim).
Therefore, we disagree that a
clarification of the regulation text is
needed on this point. In addition, we
believe that the statute and September
18, 2008 IFC, which state that a claim
is deemed to be a clean claim if the Part
D sponsor that receives the claim does
not provide notice to the submitting
network pharmacy of any defect or
impropriety in the claim within ten
days after the date on which additional
information is received, is intended
only to provide a timeframe for a
sponsor to notify a pharmacy of
previously requested information that
was not received or is still deficient, or
of a new deficiency raised by the
additional information received, and is
not intended to permit Part D sponsors
to request new information for the first
time to cure a deficiency that could
have been identified in the original
claim submission. Therefore, we agree
and have revised § 423.520(c)(2)(ii) to
clarify that a Part D sponsor may only
provide notice of any remaining defects
or improprieties in the claim, or of any
new deficiencies raised by the
additional information.
Comment: One commenter noted that
there appeared to be an error in
§ 423.520(c)(3) in referencing only
§ 423.520(a)(1)(i) and (ii).
Response: We agree with the
commenter that the regulation should be
drafted more clearly. While the
regulation as currently written mirrors
the statute in only cross-referencing the
timeframe for paying a clean claim, and
not the timeframe for deeming a claim
clean where a sponsor does not provide
timely written notice of any
deficiencies, we believe it is clear that
the intent of the statute is for sponsors
to pay claims that are deemed clean
within the time frame for paying a clean
claim. Section 1860D–12(b)(4)(D)(i) of
the Act is clear that claims that are not
contested within the applicable
timeframes are deemed clean. Therefore,
we have revised the regulation
accordingly to reference the timeframes
for paying a clean claim in
§ 423.505(a)(1)(i) and (ii) and the
timeframes for contesting a claim in
(c)(1)(i) and (ii).
With respect to the act of payment
itself, in accordance with section
1860D–12(b)(4)(D)(iv) of the Act,
§ 423.520(d) specifies that payment for a
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clean claim is considered to have been
made on the date payment for an
electronic claim is transferred. Payment
for a clean claim is considered to have
been made on the date payment for a
non-electronic claim is submitted to the
United States Postal Service or common
carrier, respectively.
Comment: One commenter suggested
that the payment date for electronic
claims should be when the transaction
is initiated, and payment for nonelectronic claims should be when
payment is given to the USPS or
common carrier. Other commenters
disagreed, suggesting that payment for
electronic claims should be the date
when funds are made available to the
provider, and that there should be no
exceptions in batch payments—meaning
all payments in a batch should be made
available to the provider on or before
the 14th day after the date on which the
earliest clean electronic claim of the
batch was received.
Response: Section 1860D–
12(b)(4)(D)(iv) of the Act states plainly
that payment of a clean claim is
considered to have been made on the
date on which the payment is
transferred (for electronic claims) and
the date the payment is submitted to the
U.S. Postal Service or common carrier
for delivery. Section 423.520(d) is
consistent with the statute. We interpret
the term ‘‘transferred’’ to mean when
payment has been made to the payee.
Thus, for an electronic claim, this
would be the date on which funds will
be posted to the payee’s (or its agent’s)
account. For a non-electronic claim, we
interpret ‘‘submitted’’ to mean the date
when the payment is postmarked by the
USPS or recorded as received by a
common carrier. Payment for all claims
must meet applicable statutory and
regulatory timeframes, regardless of
whether the claims are paid in batches
or not.
To the extent that a Part D sponsor
does not issue, mail, or otherwise
transmit payment for a clean claim
within 14 days of the date on which an
electronic claim is received and within
30 days of the date on which a nonelectronically submitted claim is
received, as specified in § 423.520(a)(1),
section 1860D–12(b)(4)(C) of the Act
requires that the sponsor pay interest to
the submitting pharmacy. As required
under section 1860D–12(b)(4)(C)(i) of
the Act, and as codified in
§ 423.520(e)(1), the Part D sponsor must
pay such interest at a rate equal to the
weighted average of interest on 3-month
marketable Treasury securities
determined for such period, increased
by 0.1 percentage point for the period
beginning on the day after the required
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payment date and ending on the date on
which the payment is made under
§ 423.520(d). For purposes of CMS
payments to Part D sponsors for
qualified prescription drug coverage,
any interest amounts paid under
§ 423.520(e)(1) do not count against the
Part D sponsor’s administrative costs,
nor are they treated as allowable risk
corridor costs, under § 423.308. In other
words, the Part D sponsor is fully liable
for any interest payments for claims not
paid timely, consistent with
§ 423.520(d). In accordance with section
1860D–12(b)(4)(C)(ii) of the Act and as
codified in § 423.520(e)(2), CMS may
determine that a Part D sponsor will not
be charged interest under § 423.520(e)(1)
as appropriate, including in exigent
circumstances such as natural disasters
and other similar unique and
unexpected events that prevent timely
claims processing. We will make such
determinations on a case-by-case basis
at the sponsor’s request.
Comment: One commenter suggested
that CMS’s authority is limited when
determining exigent circumstances
under which plans will not be charged
interest on late paid claims and that the
language was too broad.
Response: We agree that the language
in § 423.520(e)(2) could be interpreted
as giving us slightly broader authority
than MIPPA bestowed. Therefore, we
have revised the section to more closely
track the statutory language.
The Act addressed payment of claims
by electronic funds transfer (EFT).
Section 1860D–12(b)(4)(E) of the Act
and § 423.520(f) require that a Part D
sponsor pay all electronically submitted
clean claims by EFT if the submitting
network pharmacy requests payment via
EFT or has previously requested
payment via EFT. For ease of sponsor
execution, the requirement that
payment be provided via EFT if a
sponsor has previously requested EFT
payment means that any such previous
request must have occurred during the
current contract year. This requirement
also means that all Part D sponsors must
have the capacity to pay via EFT so that
they may pay via EFT any of their
network pharmacies requesting payment
for submitted claims in this manner. In
addition, under § 423.520(f), for any
payment made via EFT, the Part D
sponsor may also make remittance
electronically.
In accordance with section 1860D–
12(b)(4)(F)(i) of the Act and as codified
in § 423.520(g)(1), the requirements in
§ 423.520 do not in any way prohibit or
limit a claim or action that any
individual or organization may have
against a pharmacy, provider, or Part D
sponsor that is unrelated to the new
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requirements in § 423.520. Further, as
provided under section 1860D–
12(b)(4)(F)(ii) of the Act and
§ 423.520(g)(2), consistent with any
applicable Federal or State law, a Part
D sponsor may not retaliate against an
individual, provider, or pharmacy for
any such claim or action. Finally, as
provided under section 1860d–
12(b)(4)(G) of the Act and codified in
§ 423.520(h), any determination that a
claim submitted by a network pharmacy
is a clean claim as defined in
§ 423.520(b) must not be construed as a
positive determination regarding the
claim’s eligibility for payment under
Title XVIII of the Act. In addition, any
determination that a claim is a clean
claim as defined in § 423.520(b) of the
Act is not an indication that the
government approves, or acquiesces
regarding the submitted claim and does
not relieve any party of civil or criminal
liability, nor offer defense to any
administrative, civil, or criminal action,
with respect to the submitted claim. We
received no comments on § 423.520(f),
§ 423.520(g), or § 423.520(h).
In addition to adding a new § 423.520
to reflect the prompt payment
requirements of section 1860D–12(b)(4)
of the Act, we amended § 423.505(b) to
include the prompt payment provisions
as one of the required elements of the
contract between CMS and the Part D
sponsor. Therefore, § 423.505(b)(19)
required that, effective contract year
2010, the contract between CMS and the
Part D sponsor must include the prompt
payment provisions at § 423.520.
We also amended § 423.505(i)(3) with
respect to contracts or written
arrangements between Part D sponsors
and pharmacies or other providers, first
tier, downstream and related entities to
ensure that Part D sponsors’ contracts
with these entities include prompt
payment provisions consistent with
§ 423.520. Section 423.505(i)(3)(vi) thus
required that sponsors’ pharmacy
contracts include the prompt payment
provisions of § 423.520. We review
pharmacy contract templates (except for
mail-order and LTC pharmacy
templates) for new applicants to ensure
the addition of these prompt payment
provisions. To the extent that such
agents are authorized to receive
payment on behalf of a participating
pharmacy for claims submitted to a Part
D sponsor, there is no distinction
between a pharmacy and its agent for
purposes of the prompt payment
provisions at § 423.520. Thus, the
prompt payment provisions at § 423.520
extend to an agent authorized to receive
payment for claims submitted to a Part
D sponsor, as long as it is in compliance
with all Federal and State laws. We
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received no comments on these
provisions.
The revisions to the regulations
reflecting the previously-described
MIPPA prompt payment provisions
were all effective on January 1, 2010.
We are finalizing these provisions with
the amendments previously described.
4. Submission of Claims by LTC
Pharmacies (§ 423.505)
Section 172 of MIPPA amended
sections 1860D–12(b) and 1857(f)(3) of
the Act to add a provision on the
submission of claims by pharmacies
located in or having a contract with a
long term care facility. Effective January
1, 2010, new sections 1860D–12(b)(5)
and 1857(f)(3)(B) of the Act direct us to
incorporate into each contract CMS
enters into with a Part D sponsor a
provision addressing the submission of
claims by long-term care pharmacies.
Specifically, our contracts with Part D
sponsors must provide that long-term
care pharmacies must have not less than
30 days, nor more than 90 days, to
submit claims to the sponsor for
reimbursement under the plan. We
codified this new statutory contract
requirement at § 423.505(b)(20).
Effective January 1, 2010, this provision
applies to any claim submitted by a
long-term care pharmacy, as defined in
§ 423.100.
Effective contract year 2010, new
sections 1860D–12(b)(5) and
1857(f)(3)(B) of the Act require that CMS
contracts with Part D sponsors include
a provision requiring sponsors to
provide long-term care pharmacies (as
defined in § 423.100) not less than 30
days, nor more than 90 days, to submit
claims for reimbursement under the
plan. In addition to adding this
requirement to the contract provisions
specified in § 423.505(b), in the IFC we
amended § 423.505(i) to specify that
timeframes for submission of claims by
long-term care pharmacies must be
contained in Part D sponsor contracts
with the long-term care pharmacies. As
provided in § 423.505(i)(3)(vii), all
sponsor contracts with long-term care
pharmacies must contain a provision
that establishes timeframes, consistent
with § 423.505(b)(20), for the
submission to the sponsor of claims for
reimbursement.
Comment: Two commenters stated the
90-day limit for claims submission is
problematic given the time required to
process Medicaid applications, the
retroactivity of many Medicaid
eligibility determinations, and the time
lags associated with updates to State
eligibility data bases. These commenters
noted that LTC pharmacies are holding
receivables for copayments for
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beneficiaries who have Medicaid
pending or are dual eligible, but whose
status has not been updated or who had
a retroactive Medicaid effective date.
The commenters recommended that
CMS codify in the regulation the
statement in our September 18, 2008
IFC preamble that the statute does not
eliminate CMS’ policy requiring a new
timely filing period for claims incurred
during a period of retroactive Medicaid
eligibility, or specify in the PDP contract
that this provision does not preclude a
LTC pharmacy from rebilling when the
claim was not paid fully or correctly, or
clarify the 90 days applies only to
‘‘clean claims.’’
Response: This provision applies to
claims for reimbursement of
prescription drugs—not to claims
adjustments resulting from retroactive
changes affecting the beneficiary’s costsharing, premiums and plan benefit
phase (such as changes in low-income
subsidy (LIS) status). Since the
publication in the September 18, 2008
IFC, we published proposed and final
rules on October 22, 2009 (74 FR 54634)
and April 15, 2010 (75 FR 19678),
respectively. In the April 2010 final
rule, we codified at § 423.464 and
§ 423.466 our previous policy guidance
requiring sponsors to make retroactive
claim adjustments and take into account
other payer contributions as part of the
coordination of benefits. We also added
a new timeliness standard at § 423.466
to require adjustment and issuance of
refunds or recovery notices within 45
days of the sponsor’s receipt of the
information necessitating the
adjustment.
The specific change at § 423.464
added a new paragraph (g)(7) to require
sponsors to account for payments by
State Pharmaceutical Assistance
Programs (SPAPs) and other providers
of prescription drug coverage in
reconciling retroactive claims
adjustments that create overpayments
and underpayments, as well as to
account for payments made and for
amounts being held for payment, by
other individuals for entities. We
acknowledged in the preamble of the
April 2010 final rule (75 FR 19724) that
pharmacies are not providers of other
prescription drug coverage, but noted it
was our intention to apply the 45-day
limit to all retroactive changes. As a
result, we also amended § 423.800 to
add a new paragraph (e) to make it clear
that the 45-day timeframe applies to
adjustments involving pharmacies and
beneficiaries, including LTC pharmacies
holding cost-sharing amounts due. The
new paragraph (e) requires sponsors to
process retroactive adjustments to costsharing for low-income subsidy
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individuals and any resulting refunds
and recoveries within the timeframe
specified in § 423.466(a). We note that
by definition ‘‘adjustments’’ can only be
made to previously adjudicated claims.
Comment: One commenter
recommended the regulatory text
explicitly address retroactive Part D
enrollment for dual eligible
beneficiaries and continue to operate
under the CMS May 25, 2007 policy
guidance requiring the use of the date of
Medicaid notification to establish a
timely claims filing period under
§ 423.505(b)(20). The commenter noted
that this would ensure beneficiaries and
other parties, including pharmacies,
have the opportunity to request
reimbursement for claims incurred
during the retroactive Part D enrollment
period.
Response: We stated in the September
18, 2008 IFC preamble that the new LTC
pharmacy claim submission
requirement would not eliminate the
requirement for Part D sponsors to
provide a new timely claims filing
period for claims incurred by dual
eligible beneficiaries during a period of
retroactive Part D enrollment as
specified in May 25, 2007
memorandum. However, since the
publication in the September 18, 2008
IFC, we have changed the manner in
which these claims are processed.
Beginning in January 2010, CMS
implemented a demonstration project,
known as the low-income newly eligible
transition (NET) program, to handle
retroactive Part D enrollment. Under the
demonstration, a single, competitively
procured Part D sponsor covers all Part
D prescription drug claims for all
periods of retroactive coverage for full
benefit dual eligible and SSI-eligible
individuals, as well as point-of-sale
coverage at the pharmacy for certain LIS
individuals who are not yet enrolled in
a Part D plan. Beneficiaries who are
retroactively auto/facilitated enrolled by
CMS and LIS beneficiaries confirmed
eligible for the demonstration are
temporarily enrolled in the
demonstration contractor’s plan. These
beneficiaries are then prospectively
auto/facilitated enrolled in a qualified
PDP.
Because the low-income NET
demonstration eliminates the routine
need for sponsors to reimburse claims
incurred by individuals eligible for the
program during periods of retroactive
Part D enrollment, there is no longer a
need for Part D sponsors to provide the
special transition period required by the
May 25, 2007 memorandum. This policy
change is described in section 50.10 of
the updated Coordination of Benefits
(COB) chapter of the Medicare
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Prescription Drug Benefit Manual issued
on March 19, 2010 which is available on
the CMS Web site at https://
www.cms.gov/
PrescriptionDrugCovContra/Downloads/
Chapter14.pdf. Beneficiaries and
pharmacies, including LTC pharmacies,
can submit claims incurred during the
period of retroactive Part D enrollment
to the low-income NET program
contractor without timely filing limits
during the period of enrollment in the
low-income NET program and for up to
180 days following the beneficiary’s
disenrollment from the program. Claims
filing requirements are specified in the
CMS contract with the low-income NET
program contractor. As a result, we do
not believe it is necessary to revise the
regulatory language to address
retroactive Part D enrollment.
Comment: One commenter argued
that the timeframe for claims
submission is too restrictive for ICF/MR
and IMD business cycles and noted
further that PDP contract negotiations
with LTC institutions can take 6 to12
months, so flexible timeframes are
necessary.
Response: We recognize that the
statutory timeframes for LTC pharmacy
claims submission may not be aligned
with previous billing practices, but we
have no authority to revise the statutory
timeframes to provide the flexibility
sought by the commenter.
After considering the comments
received in response to the September
18, 2008 IFC, we are finalizing these
provisions without change.
5. Regular Update of Prescription Drug
Pricing Standard (§ 423.505)
Section 173 of MIPPA amended
sections 1860D–12(b) and 1857(f)(3) of
the Act, effective January 1, 2009, to add
a provision on the regular updating of
prescription drug pricing standards. In
accordance with new sections 1860D–
12(b)(6) and 1857(f)(3)(C) of the Act,
which we codified in § 423.505(b)(21)
effective January 1, 2009, CMS’
contracts with Part D sponsors must
include a provision requiring sponsors
to regularly update any prescription
drug pricing standard they use to
reimburse network pharmacies based on
the cost of the drug (for example,
average wholesale price, wholesale
average cost, average manufacturer price
average sales price). As codified in
§ 423.505(b)(21)(i) and
§ 423.505(b)(21)(ii), these updates, if
applicable, must occur on January 1 of
each contract year and not less
frequently than every 7 days thereafter.
We also amended § 423.505(i)(3) with
respect to contracts or written
arrangements between Part D sponsors
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and pharmacies or other providers, first
tier, downstream and related entities to
ensure that Part D sponsors’ contracts
with these entities include provisions
for regularly updating any prescription
drug pricing standard used by sponsors
to reimburse their network pharmacies,
as provided in § 423.505(b)(21).
Specifically, § 423.505(i)(3)(viii)(A)
requires that sponsors’ pharmacy
contracts include the pricing standard
update requirements at § 423.505(b)(21),
if applicable, and § 423.505(i)(3)(viii)(B)
further specified that a Part D sponsor’s
pharmacy contract must indicate the
source used by the Part D sponsor for
making such pricing updates.
We review pharmacy contract
templates (except for mail-order and
LTC pharmacy templates) for new
applicants beginning for contract year
2010 to ensure the addition of this
provision, if applicable.
Comment: One commenter requested
a definition of ‘‘prescription drug
pricing standard.’’
Response: We do not believe that such
a definition is necessary at this time.
The preamble to the September 18, 2008
interim final rule provided the
following examples of prescription drug
pricing standards: ones that are based
on ‘‘wholesale average cost, average
manufacturer price, average sales
price.’’ We believe these examples
sufficiently illustrate what is meant by
a prescription drug pricing standard—
that is, it is an accepted methodology
based on published drug pricing. We
believe that defining the standard
beyond this may be overly prescriptive
and might not be flexible enough to
evolve with industry changes. Also, we
are prohibited under the section 1860D–
11(i)(1) of the Act from interfering in
negotiations between sponsors and
network pharmacies, and we presume
such negotiations would address if a
‘‘prescription drug pricing standard’’
will be used between the parties.
Comment: There were several related
comments submitted by a number of
commenters about the applicability of
prescription drugs pricing standards
and the 7-day update requirement,
which were: (1) Plans must promptly
use updated standards to actually
process claims; (2) plans should have to
update benchmark prices to reflect price
on date of service if plans could have
access to such data; (3) plans should
have to use a benchmark provider that
updates data at least weekly; and (4)
plans should not be able to now update
their standards every seven days if they
previously updated more frequently or
have access to more frequent updates.
Response: Section 1860D–12(b)(6)
requires that if a Part D sponsor ‘‘uses
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a standard for reimbursement of
pharmacies based on the cost of a drug,’’
the sponsor must update the standard
on January 1 of the year and not less
frequently than once every 7 days.’’ We
believe the statute’s use of the word
‘‘reimbursement,’’ here makes it clear
that Part D sponsors must not only
update prescription drugs pricing
standards but actually use them to
reimburse claims. Nevertheless, we have
clarified the language of § 423.505(b)(21)
to apply to prescription drug pricing
standards used for reimbursement by
Part D sponsors. Further, the statute
plainly indicates that updates must
occur at least every 7 days, but does not
contemplate that we could require more
frequent updates—though we note that
a Part D sponsor can arrange with its
contracted pharmacies to make more
frequent updates. Finally, the statute is
silent on the issue of whether sponsors
must use the price on the date of service
(DOS) to process a claim. The statute
does not address this issue, and we
believe it is best decided by the parties.
Thus, pricing used to process Part D
claims can be no older than 7 days,
when a prescription drug pricing
standard is used for reimbursement.
This is consistent with our previous
subregulatory guidance issued as a
memo titled, ‘‘Guidance for regulations
in the IFC on September 15, 2008, in
which we stated, ‘‘* * * sponsors must
ensure they design their internal
processes to ensure that fee schedules
tied to any drug pricing standard are
updated within these prescribed
timeframes, and that all claims are
adjudicated in accordance with
appropriately updated fee schedules.’’
However, pharmacies are not precluded
from negotiating with Part D sponsors
for more frequent updating, or for DOS
pricing to be used, or for a particular
standard to be applied, for that matter.
Comment: Several commenters stated
that CMS should require plans to
maintain current pricing for 60 days
while plans and pharmacies negotiate
new pricing when benchmarks are
eliminated or methods for deriving
benchmarks materially altered.
Response: Section 173 of MIPPA did
not address this issue. In the absence of
specific direction on this point, we
believe Congress intended to leave that
issue to the discretion of the Part D
sponsors and its contracted pharmacies.
Also, as previously noted, we are
prohibited under section 1860D–11(i)(1)
of the Act from interfering in
negotiations between sponsors and
network pharmacies, and therefore, we
presume these matters would be
addressed in the negotiations between
the parties. However, we note that the
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regulation requires that if a standard is
used, it be identified in the contract
between the parties, and of course any
existing contract between the parties
that identifies a standard would have to
be amended according to the
amendment terms of the contract if the
pricing standard were to change.
In the September 18, 2008 interim
final rule, we stated that we are aware
that some pharmacies, particularly
independent pharmacies, work with
agents for purposes of negotiating and
signing contracts with Part D sponsors
on their participating pharmacies’
behalf, and that to the extent that such
agents are authorized to receive
payment on behalf of a participating
pharmacy for claims submitted to a Part
D sponsor, there is no distinction
between a pharmacy and its agent for
purposes of the drug pricing standard
update requirements at § 423.505(b)(21).
Thus, we stated the drug pricing
standard update requirements at
§ 423.505(b)(21) extend to an agent
authorized to receive payment for
claims submitted to a Part D sponsor, as
long as it is in compliance with all
Federal and State laws. We received no
comments on these provisions.
The regulations reflecting the
previously described MIPAA provisions
on the regular update of prescription
drug pricing standards were all effective
January 1, 2009. We are finalizing these
provisions as corrected on November
21, 2008 (73 FR 70598) with the
amendments previously described.
6. Use of Part D Data (§ 423.505(m))
On May 28, 2008, prior to the passage
of MIPPA, CMS published a final
regulation (73 FR 30664) regarding the
collection and use of Part D claims data.
This regulation resolved the statutory
ambiguity between section 1860D–
12(b)(3)(D) and section 1860D–15 of the
Act. One of the incorporated provisions
at section 1860D–12(b)(3)(D) of the Act,
is section 1857(e)(1) of the Act, which
provides broad authority for the
Secretary to add terms to the contracts
with Part D sponsors, including terms
that require the sponsor to provide the
Secretary, ‘‘with such information as the
Secretary may find necessary and
appropriate.’’ As we stated in our final
rule on Part D claims data, we believe
that the broad authority of section
1860D–12(b)(3)(D) of the Act authorizes
CMS to collect the same prescription
drug event data we currently collect to
properly pay sponsors under the statute
for other purposes unrelated to
payment. However, we acknowledged
that section 1860D–15 of the Act
contains provisions that might be
viewed as limiting such collection, thus
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54617
compelling us to clarify the Secretary’s
broad authority under section 1860D–
12(b)(3)(D) in our final regulation.
Accordingly, in the final Part D data
rule, we implemented the broad
authority of section 1860D–12(b)(3)(D)
of the Act to permit the Secretary to
collect claims data that are collected for
Part D payment purposes for other
research, analysis, reporting, and public
health functions.
Section 181 of MIPPA amended
section 1860D–12(b)(3)(D) to make clear
that, notwithstanding any other
provision of law, information provided
to the Secretary under the application of
section 1857(e)(1) may be used for
purposes of carrying out Part D, and
may be used to improve public health
through research on the utilization,
safety, effectiveness, quality, and
efficiency of healthcare services. Thus,
MIPPA further strengthened our final
rule on Part D claims data and confirms
our authority to use claims data
collected under 1860D–12 of the Act for
purposes of reporting to the Congress
and the public, conducting evaluations
of the overall Medicare program, making
legislative proposals to Congress, and
conducting demonstration projects.
While MIPPA did not alter our ability
to collect and use data for purposes
outlined in our final rule on Part D
claims data, section 181 of MIPPA
added a provision with respect to the
disclosure of claims data to
Congressional support agencies.
Specifically, section 181 of MIPPA
added clause (ii) to section 1860D–
12(b)(3)(D) of the Act, which requires
the Secretary to make data collected
under section 1860D–12(b)(3)(D) of the
Act available to Congressional support
agencies, in accordance with their
obligations to support Congress as set
out in their authorizing statutes, for the
purposes of conducting Congressional
oversight, monitoring, making
recommendations, and analysis of the
Part D program. In our previously issued
final rule on Part D claims data, we
specified that we would only release the
minimum data necessary to
Congressional oversight agencies in
accordance with our data sharing
policies. Section 1860D–12(b)(3)(D) of
the Act, as amended, removed the
minimum necessary data restriction
when data are requested by a
Congressional support agency that is
requesting the data in accordance with
its obligation to support Congress as set
out in its authorizing statute.
Section 423.505(f)(3) of the
regulations now requires that Part D
plan sponsors must submit all data
elements included as part of their drug
claims ‘‘for purposes deemed necessary
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and appropriate by the Secretary,
including, but not limited to,’’ reporting
to Congress and the public on the
operation of the Part D program,
conducting evaluations of the overall
Medicare program, making legislative
proposals, conducting demonstrations
and pilot projects, supporting care
coordination and disease management
programs, supporting quality
improvement and performance
measurement activities, and populating
personal health care records. Prior to the
issuance of the September 18, 2008 IFC,
§ 423.505(m)(1) of the regulations
provided that with respect to data
collected under § 423.505(f)(3), ‘‘CMS
may release the minimum data
necessary for a given purpose to Federal
executive branch agencies,
congressional oversight agencies, States,
and external entities in accordance with
the applicable Federal laws, CMS data
sharing procedures, and subject, in
certain cases to encryption and or
aggregation of certain sensitive
information.’’ MIPPA revised section
1860D–12(b)(3)(D) of the Act to provide
specifically that information collected
pursuant to this section be made
available to Congressional support
agencies, in accordance with their
obligations to support Congress as set
out in their authorizing statutes, for the
purposes of conducting Congressional
oversight, monitoring, making
recommendations, and analysis of the
Medicare Part D program. Consistent
with this new statutory provision, in the
September 18, 2008 IFC, we revised
§ 423.505(m)(1) of our regulations, to
omit any reference to ‘‘Congressional
oversight agencies.’’ We also added a
new paragraph (m)(3) to § 423.505
specifying that the Secretary will make
the information collected under
§ 423.505(f)(3) available to
Congressional support agencies for the
purposes of conducting congressional
oversight, monitoring, making
recommendations, and analysis of the
Medicare program.
We used the same definition for
Congressional support agencies in
§ 423.505(m)(3) that we previously used
for Congressional oversight agencies in
the regulation at § 423.505(m)(1)(iv). As
with the definition of Congressional
oversight agencies at
§ 423.505(m)(1)(iv), we did not include
the Congressional Research Service
(CRS) as a Congressional support agency
unless it is requesting the data on behalf
of a Congressional committee consistent
with 2 U.S.C. 166(d)(1). As previously
explained in the preamble to the final
rule on Part D claims data (73 FR
30664), when CRS is not acting as the
agent of a Congressional committee, it
does not have the same authority to
request data from departments or
agencies of the United States, and
would be restricted in the same manner
as external entities when requesting
prescription drug event data.
We received no comments on this
section, and therefore are finalizing
these provisions without modification.
7. Exemptions From Income and
Resources for Determination of
Eligibility for Low-Income Subsidy
(§ 423.772)
Section 1860D–14 of the Act describes
the rules for determining financial
eligibility for the Medicare Part D LowIncome Subsidy (LIS). These rules
closely conform to the Supplemental
Security Income (SSI) methodology for
determining financial eligibility. Section
116 of MIPPA amended the types of
income and resources to be taken into
consideration for determining financial
eligibility for LIS to deviate from the SSI
methodology in two areas. Specifically,
section 116 of MIPPA amended 1860D–
14(a)(3) of the Act by exempting from
the determination of LIS the following:
• Support and maintenance furnished
in kind from income.
• Value of any life insurance policy
from resources.
Support and maintenance furnished
in kind is any food or shelter that is
given to the applicant/spouse or
received because someone else pays for
it. This includes room, rent, mortgage
payments, real property taxes, heating
fuel, gas, electricity, water, sewage, and
garbage collection services.
Life insurance policy includes whole
life, term, and products that combine
features of whole life and term policies.
In general, it is the responsibility of
the Social Security Administration to
determine eligibility for LIS. However,
the CMS maintain in regulation broad
parameters for income and resources for
the Medicare Part D Low-Income
Subsidy. These regulations also govern
how State Medicaid agencies process
LIS applications when individuals
apply there. In order for CMS
regulations to conform to the new law,
we are updating our regulations to
reflect the new exclusions from income
and resources.
In order to reflect these changes, we
revised the definitions of ‘‘income’’ and
‘‘resources’’ in § 423.772.
The amendments made by this
provision were effective with respect to
LIS applications filed on or after January
1, 2010.
We did not receive any comments and
are therefore finalizing these provisions
without modification.
C. Changes to the MA and Prescription
Drug Benefit Programs
In order to assist readers in
understanding how the final provisions
we discuss in this section apply to both
programs, we are including Table 1,
which highlights the provisions
affecting both programs and the
pertinent sections of Parts 422 and 423.
TABLE 1—PROVISIONS AFFECTING BOTH THE PART C AND PART D PROGRAMS
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Provision
Part 422
subpart
Disclosure of plan information ...................................................................
Marketing: Standards for MA/Part D marketing: .......................................
• Nominal gifts
• Scope of marketing
• Co-branding
• Including plan type in plan name
Marketing: reporting terminations ..............................................................
Marketing: ..................................................................................................
• Broker and agent compensation
• Training and testing
Subpart C ......
Subpart V .......
Subpart V .......
Subpart V .......
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Part 422 CFR
section
Part 423
subpart
Part 423 CFR
section
422.111
422.2268
Subpart C ......
Subpart V .......
..........................
423.2268
422.2272
422.2274
Subpart V .......
Subpart V .......
423.2272
423.2274
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1. Disclosure of Plan Information
(§ 422.111)
Section 164 of MIPPA revised section
1859(f) of the Act to require, effective
January 1, 2010, disclosure of SNP plan
information to beneficiaries. In order to
reflect the MIPPA changes, the
September 18, 2008 IFC added a new
paragraph (b)(iii) to § 422.111. The
addition requires dual-eligible SNPs to
provide the information specified in
§ 422.111(b) 15 days before the annual
coordinated election period to each
prospective enrollee, both prior to
enrollment and at least annually
thereafter. We developed a model
comprehensive statement for
beneficiaries that could be included
with any description of benefits offered
by the SNP plan.
We did not receive comments on this
provision. Therefore, we are finalizing
this provision without modification.
2. Medicare Advantage and Prescription
Drug Program Marketing Requirements
(New Subparts V)
a. General
With this final rule, we are finalizing
the provision of our September 18,
2008, and November 14, 2008 interim
final rules with comment periods ((73
FR 54226) and (73 FR 67406),
respectively). With the exception of the
provisions relating to including plan
type in the name of the plan (effective
January 1, 2010), and the reporting by
plans of agent and broker terminations
to States (effective January 1, 2009), all
of the Part C and Part D marketing
requirements discussed below were
effective upon publication of our
September 18, 2008 and November 10,
2008 IFCs.
b. Standards for MA and PDP Marketing
(§ 422.2268 and § 423.2268)
We received a number of comments
on the provisions contained in
§ 422.2268 and § 423.2268 requesting
clarification or pointing out areas of
disagreement with the provisions. These
comments were as follows:
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(1) Nominal Gifts (§ 422.2268(b) and
§ 423.2268(b))
Plan sponsors are required to limit the
offering of gifts and other promotional
items to potential enrollees at
promotional events to those gifts of
‘‘nominal value’’ that are offered to all
potential enrollees.
Comment: One commenter requested
clarification on the meaning of ‘‘all
potential enrollees’’ in relation to the
provision of nominal gifts at
promotional events.
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Response: By ‘‘all potential
enrollees,’’ we mean anyone in
attendance at the event. Additionally,
we specify that when plan sponsors
provide nominal gifts at promotional
events, anyone in attendance can get a
gift. There should be no further
requirements for gift receipt beyond
attendance at the event. For example, at
an event, the plan sponsor offers small
piggy banks as a nominal gift. The plan
sponsor cannot require that an attendee
provide an address or phone number in
order to receive the gift.
(2) Limiting the Scope of Health Care
Products To Be Discussed (§ 422.2268(g)
and (h) and § 423.2268(g) and (h))
Any appointment with a beneficiary
involving the marketing of health care
related products (for example, where
Medicare supplement, MA, and/or
stand-alone PDP will be discussed) must
be limited by the plan sponsor to the
scope agreed upon by the beneficiary. In
advance of any marketing appointment,
the beneficiary must have the
opportunity to agree to the range of
choices that will be discussed, and that
agreement must be ‘‘documented’’ by
the plan sponsor. Discussion of
additional lines of plan business (for
example, MA, MA–PD, PDP or Medigap)
not identified prior to the individual
appointment requires a separate
appointment that may not be
rescheduled until 48 hours after the
initial appointment, unless requested by
the beneficiary.
Comment: We received several
comments on the requirement that the
scope of the appointment be
documented. Some commenters stated
that the requirement for such
documentation is a hassle for seniors to
complete in advance of the
appointment. A commenter believed
that seniors get so much paper and
complicated forms that they appreciate
‘‘simple’’ communications, and
suggested they would be put off by
needing to complete some form
documenting the scope of their
appointment in order to speak to an
agent. While the commenter appreciated
the efforts of CMS to protect the public
and regulate agents, he did not believe
that a documentation requirement was
the best way to accomplish either goal.
Yet another commenter found requiring
that a scope of appointment form be
filled out in advance of appointments
and home visits to be a reasonable
protection for beneficiaries. However,
this commenter also believed that
requiring a scope of appointment form
for a walk-in visit at an office or during
seminars confuses the beneficiary since
they do not understand why they have
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54619
to sign a form when they have
voluntarily initiated a walk-in visit or
attending a seminar. Also, some
commenters supported the scope of
appointment requirements, but believed
that requiring the provision in the
proposed rule that 48 hours pass before
a return visit to discuss additional
health-related lines of business puts an
unreasonable burden on the beneficiary
and an added cost to plans and
ultimately to enrollees. Also mentioned
by these commenters as problematic
was the difficulty this requirement
poses for rural agents due to driving
distances to meet face-to-face with
beneficiaries that end up being costly
and difficult to reschedule. We received
additional comments pertaining to a
specific draft form for use in
documenting the scope of an
appointment.
Response: We believe the scope of
appointment requirement is necessary
beneficiary protection to document a
beneficiary’s agreement to an
appointment and the content of the
discussion during the appointment. We
disagree with the commenter suggesting
that filling out a form documenting the
scope of the appointment creates a
hassle for seniors and note that agents/
brokers play a significant role in
providing guidance and advice to
beneficiaries when selecting health plan
options including assistance with filling
out applications. Because of their
unique position, agents/brokers have the
opportunity to unduly influence
beneficiary choices. Therefore, we
believe that the scope of appointment
should be documented regardless of
whether the beneficiaries walk into an
agent’s office without an appointment
seeking information. For example, if
during the discussion of the agreed
upon plan products, the beneficiary
requests information regarding other
products, it does no good to require the
beneficiary to return (or the agent to
come to the beneficiary) 48-hours later
to continue the discussion. Instead, an
expansion of the scope should be
documented and the discussion may
continue. We have also made
allowances through operational
guidance to accommodate the
circumstances of rural agents like those
described herein. In response to the
comment on the 48-hour waiting period,
we have moved this requirement to
paragraph (g), and in response to the
comments we have provided that a 48hour waiting period must only be
provided where ‘‘practicable.’’
Since neither the proposed nor final
scope of appointment requirement
specifies that a particular format must
be used to document appointments, we
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are not responding to comments related
to any specific formats as that is outside
of the scope of these regulations.
Comment: A few commenters
recommended that CMS exempt the
scope of appointment form used by
agents/brokers from requiring review
and approval by a plan, since agents/
brokers represent multiple plans. The
commenters do not see any advantage
from a beneficiary protection
perspective requiring agents/brokers to
carry separate approved scope of
appointment forms from each plan they
represent.
Response: MA and PDP sponsors are
free to create their own scope of
appointment form as long as it makes
clear that the potential enrollee
understood the scope of the
appointment. There is no requirement
from CMS that sponsors create their
own forms and require agents or brokers
to use them. Our requirement is that the
scope of appointment be documented.
To the extent that sponsors create their
own forms for this purpose, CMS does
require they have the plan name and
logo on them.
Comment: A commenter questioned
whether any meeting outside the
enrollee’s home that involves more than
one potential enrollee could be
considered a sales (or educational) event
that does not require scope of
appointment documentation.
Response: A scope of appointment is
not required at educational events. In
the case of marketing/sales events, if the
event is advertised to the general public,
a scope of appointment is not required.
On the other hand, if an agent holds a
small group event with individuals who
were personally invited (or requested
the event), a scope of appointment
would be required.
Comment: A commenter strongly
disagreed with the requirement that
individual agents send every form
documenting the scope of an
appointment to the related health plan
for every sales appointment, whether or
not the beneficiary purchases a policy
from the agent or not.
Response: The purpose of the scope of
appointment documentation
requirement is to document each
beneficiary appointment with an agent/
broker to discuss various Medicare plan
products whether or not the beneficiary
purchases a policy. While we do not
specify how plan sponsors comply, it
does hold plan sponsors accountable for
complying with the scope of
appointment requirements.
Comment: A couple commenters
questioned whether documentation of
the scope of an appointment had to be
kept for 10 years on sales calls, and
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asked about its compliance with the
Paperwork Reduction Act (PRA).
Response: The scope of appointment
documentation is subject to the
requirement in the MA regulations that
it be maintained for a period of 10 years
(§ 422.504(d) and § 423.504(b)(4)).
Therefore, if the documentation is in the
form of a recorded sales call, that
recording is subject to the 10-year
maintenance requirement. However, the
Scope of Appointment Form, is not
subject to PRA requirements because we
are not collecting information or
specifying the use of a particular format
for doing so. If plans choose to use a
form to document the scope of
appointment, they are required to
maintain that documentation.
Comment: A commenter requested
that the existing scope of appointment
documentation requirement and 48hour cooling off period be applied
solely to Medicare Advantage.
Response: We disagree and believe
beneficiaries deserve the same
marketing protection regardless of the
nature of the Medicare product being
marketed. While the statutory scope of
appointment requirements apply to the
marketing of all Medicare Advantage
(including MA-only) and Prescription
Drug plans, we have previously
exercised our authority under section
1876(i)(3)(D) of the Act to impose
‘‘necessary and appropriate’’
requirements on section 1876 cost plans
to require that they comply with MA
marketing requirements.
Comment: A commenter requested
that CMS allow the practice of cold
calling beneficiaries.
Response: The prohibition against
cold calling beneficiaries is set forth in
the statute at section 1851(j)(1)(A) of the
Act, and thus could not be changed by
regulation. The request to do so is
outside the scope of this rulemaking.
Comment: Several commenters
objected to beneficiaries with an
existing relationship with an agent as
having their ‘‘hands tied’’ in discussing
Medicare coverage with their agents.
Response: We have guidance in the
Medicare Marketing Guidelines that
describes how agents may interact with
beneficiaries after they establish an
ongoing relationship with them. For
example, agents are not allowed to coldcall beneficiaries or contact
beneficiaries unsolicited. However, an
agent that has an established
relationship with a beneficiary, would
be expected to call the beneficiary to
provide them with information about
benefit options, updates, or plan
changes. These follow-up calls would
not be considered unsolicited contacts
or cold-calls.
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Comment: A commenter requested
that SNPs be allowed to work with
trusted referral sources to obtain
consent from the beneficiary to be
contacted by the plan. The trusted
referral source could include a family
member, physician, social service
providers, home health agency staff or
other entities that are committed to the
best interests of the beneficiary. Such a
‘‘trusted referral source’’ would, under
the commenter’s suggested approach,
help the beneficiary execute a business
reply form by explaining the scope of
the marketing appointment and
documenting beneficiary consent. In the
view of the commenter, it would allow
plans to deal with language, literacy and
other barriers to effective direct mail
marketing, comply with cold call and
appointment rules, and protect the best
interests of the beneficiary. In addition,
the commenter requested that plans be
able to bring a scope of appointment
form to marketing meetings in cases
where the agent is marketing to their
beneficiary.
Response: Beneficiaries may turn to a
number of sources for advice and
assistance with making health care
choices. However, because providers
like physicians, social workers, home
health agency staff, and others, are
trusted sources of information and are
in a position to unduly influence a
beneficiary’s decision, they must follow
the guidance contained in the Medicare
Marketing Guidelines with regard to the
interactions between beneficiaries and
providers. We do appreciate and
recognize the marketing challenges
faced by special needs plans. However,
we believe that these issues are
addressed adequately in subregulatory
guidance and that further regulation is
not necessary. For example, agents may
document a new scope of appointment
at a marketing meeting when the
beneficiary indicates that he or she
would like information beyond the
scope of the original appointment.
Comment: A commenter
recommended that we integrate full
benefit dual eligibles’ need for
flexibility in the marketing rules that
accommodate the challenges of selling
to full benefit dual eligibles, while
maintaining adequate protections for
vulnerable populations.
Response: While we recognize that
there may be unique challenges when
marketing to the dual eligible
population, at this time, CMS believes
that additional regulatory changes
would not be necessary, beyond the
scope of those changes addressed
herein. CMS will consider whether
further subregulatory guidance is
needed.
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(3) Use of Names and Logos, CoBranding (§ 422.2268(n) and
§ 423.2268(n))
In section 103(b)(1)(B) of MIPPA, the
Secretary was charged with
‘‘establish[ing] limitations’’ with respect
to ‘‘[t]he use of the name or logo of a cobranded provider on Medicare
Advantage plan membership and
marketing materials.’’ Section 103(b)(2)
of MIPPA revises the Act to apply these
same guidelines to PDP sponsors.
Comment: We received mixed
comments regarding this provision. One
commenter had no major concerns
about the co-branding provisions, but
another commenter recommended that
we clarify that the inclusion of the name
and/or logo of the plan’s PBM and/or
parent company on the member’s
identification card is not considered
‘‘co-branding’’ and so not subject to
§ 423.2268(n). Another commenter
supported the prohibition on displaying
names or logos on plan cards. However,
the commenter requested clarification
regarding ‘‘other marketing materials’’
that are subject to a disclaimer, stating
that in many cases, the use of a network
provider’s name will be necessary to
convey information to beneficiaries.
Such instances could include network
directory or brochures (under
§ 422.2260 and § 423.2260) that list the
names of providers in the plan’s
network. Thus, the commenter believes
that a broad use of the term without
more clarity on what CMS intends to be
captured by its proposal could create
confusion to plans and network
providers about the range of acceptable
practices.
Response: We agree that PBMs are not
typically co-branding partners; however,
PBMs assume different roles in the MA
and Part D programs, including: plan
sponsor, plan subcontractor, or health
care provider (mail order pharmacy).
Since beneficiaries may not always
understand the relationship of the PBM
to the plan sponsor, we believe that
including the PBM’s name on the
identification card may create confusion
or lead the beneficiary to interpret this
as a co-branding arrangement.
Therefore, we believe that the cobranding requirements do apply and the
name of the PBM cannot be included on
the member identification card. We
believe that unless a beneficiary must
obtain services from a specific provider
organization, the provider organization
name should not be included on the ID
card. We do not believe that additional
clarification in the regulations is
necessary regarding the specific
materials that are intended as ‘‘other
marketing materials.’’ We provide
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further interpretive guidance in the
Medicare Marketing Guidelines.
(4) Inclusion of Plan Type in Plan Name
(§ 422.2268 and § 423.2268)
Section 103(c)(1) of MIPPA requires
that MA organizations and PDP
sponsors include the plan type within
the name of each plan being offered. For
consistency across plans, the plan type
is required to be included at the end of
the plan name.
Comment: One commenter was
concerned about the clarity of the
regulations containing various
references to ‘‘lines of business’’ and
‘‘plan type’’ in sections § 422.2268(h)
and § 422.2268(q) and elsewhere. This
commenter believed that the terms are
employed somewhat interchangeably,
but are not defined explicitly in the
regulation. The commenter noted that
there is a definition of plan type in
§ 422.2274(a)(3)(i) but it was unclear as
to whether CMS intended that this
definition apply throughout the
regulation.
Response: We clarified the definition
of ‘‘plan type’’ in the Medicare
Marketing Guidelines and include
examples of all of the plan type
indicators. We do not believe that
further regulatory definitions are
necessary.
c. Reporting Agent and Broker
Terminations (§ 422.2272(d) and
§ 423.2272(d))
Section 103 of the MIPPA, requires us
to expand our proposed requirements
on plans that use licensed agents and
brokers. In accordance with MIPPA,
§ 422.2272(d) and § 423.2272(d)
implement the requirement that MA
organizations and Part D sponsors are
required to report to the State in which
the MAO or Part D sponsor appoints an
agent or broker, the termination of any
such agent or broker, including the
reasons for the termination if State law
requires that the reasons for the
termination be reported.
We did not receive any comments on
this provision; and are therefore,
finalizing this provision without
modification.
d. Broker and Agent Compensation
(§ 422.2274, § 423.2274)
Section 103(b)(1)(B) of MIPPA revised
the Act to charge the Secretary with
establishing guidelines to ‘‘ensure that
the use of compensation creates
incentives for agents and brokers to
enroll individuals in the Medicare
Advantage plan that is intended to best
meet their health care needs.’’ Section
103(b)(2) of MIPPA revised the Act to
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54621
apply these same guidelines to PDP
sponsors.
In our November 18, 2008 IFC, we
invited comment on the approach taken
in that rule to implementing the
foregoing requirements. We are
particularly interested in comments on
whether this goal would be served by:
(1) Providing for higher levels of
compensation for an initial enrollment
in Part C or Part D (given the added
costs of explaining how the programs
work) than for a change in enrollment
from one Part C plan or Part D plan to
another, (2) establishing a flat fee
schedule; or (3) providing for lower
payments in early years and higher
payments in the renewal years, or in
later renewal years, to incentivize agents
or brokers to keep enrollees in the same
plan rather than giving them an
incentive to move enrollees.
We are also concerned about amounts
paid to Field Marketing Organizations
(FMOs) or similar typoes of entities for
their services that do not necessarily
flow down to the agent or broker who
deals with the beneficiary. Specifically,
we are concerned that these FMOs or
other similar entities could engage in a
‘‘highest bidders’’ for their services.
We received a number of comments
from plan sponsors, individuals, and
trade associations, concerning
compensation. These covered aspects of
compensation including: compensation
rules, structures and rates, and data. A
summary of the comments we received
and our responses follow:
(1) Compensation Rules
Comment: Commenters recommended
varied approaches, including: providing
generous initial compensation payments
and no renewal payments, eliminating
renewal payments, paying renewals on
a declining scale, paying compensation
based on enrollment type (SEP, ICEP/
ICP), creating special compensation
structures for PDPs, and relying on
market forces. Reasons given for these
recommendations included: renewal
payments increase costs, diverted
money could be better spent on benefits,
and the compensation payments reduce
efficiency.
Response: We believe that our current
compensation processes have reduced
the incidence of aggressive marketing
and encourage agents and brokers to
assist beneficiaries with making health
care decision based on the beneficiaries’
interests. We have done this by
implementing a process that encourages
agents and brokers to develop long-term
relationships with beneficiaries. Thus,
the 6-year compensation cycle is
intended to recognize that beneficiaries
need assistance from year-to-year in
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understanding plan benefit changes so
they can ensure that they are in the
appropriate plan to meet their needs.
While we agree that the amount of
work required to adequately explain the
various Medicare product lines to
beneficiaries will vary based on the
beneficiaries’ prior knowledge of the
program, we believe that we have
developed a process that recognizes the
difference in experience of the
beneficiary as well as the uniqueness of
each product type. We have done this
by allowing agents to be paid initial
compensation for unlike plan changes,
changes among MA/MA–PD, PDP, and
1876 cost plans. For like plan changes
(MA/MA–PD to MA/MA–PD, PDP to
PDP, or cost to cost), agents, and brokers
are paid renewal compensation.
(2) Compensation Structures and Rates
Comment: Commenters expressed the
concern that the variation allowed plans
in developing compensation structures
could potentially create financial
incentives for agents to push low-value
(less expensive) plans or MA products
(over PDPs); leading to increased
‘‘cherry picking’’ or steering by
independent agents and brokers.
Response: We believe that some
variation in compensation is
unavoidable. For example, the amount
of work required to explain to a
beneficiary the benefits, policies, and
procedures of a particular MA plan
compared with the amount of work
required to explain to a beneficiary the
benefits, policies, and procedures of a
PDP are quite different. One would not
expect for the compensation to be the
same. Furthermore, we think that
making the amounts for both plans the
same would only incentivize agents to
maximize profits by aggressively selling
the plan that takes the least amount of
time to explain.
At the time that our November 10,
2008 IFC was promulgated, we collected
historical agent and broker
compensation data from Medicare plan
sponsors. Analysis of that data resulted
in the establishment by us of fair-market
value cut-off amounts (FMV). We then
allowed plan sponsors to adjust their
2009 compensation amounts to an
amount at or below the FMV. This
allowed plan sponsors to be competitive
in the marketplace while
simultaneously limiting the high-end
amount. We believe these amounts limit
the variation in compensation paid to
agents and brokers selling Medicare
plans within specific geographic areas.
In addition to the fair-market value
cut-off amounts, we implemented a
strong surveillance and compliance
program as well as a number of
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operational policy changes designed to
strengthen beneficiary protections
against aggressive and deceptive
marketing practices by agents or
brokers. We implemented enrollment
verification processes that require plans
to verify with beneficiaries that they are
enrolling in the plan of their choice and
understand the benefits of that plan. We
also require plans to report terminated
agents or brokers to State Departments
of Insurance. We believe that with these
policy refinements and the existing
rules requiring plans to recover all
payments for an enrollment from agents
or brokers when a rapid disenrollment
occurs provide necessary protections for
beneficiaries as they make their health
care choices.
Comment: We also received
comments requesting that we create
single commissions by product type
(MA, MA–PD, PDP), create a flat rate for
all product types that is the same for
new plans as well as renewals, equalize
commissions across all product types, or
set benchmarks. In addition,
commenters recommended that we limit
the ability of agents and brokers to
contract with multiple organizations
and allow market forces to strengthen
all Medicare plan products through
competition.
Response: Since the issuance of our
November 10, 2008 IFC, we released the
FMV cut-off amounts, which are
essentially benchmarks. These amounts
set ceilings for agent or broker
compensation payments for enrollments
based on geographic areas. Because the
2009 FMV amounts were established
through a blind bidding process that
may have put low-bidding sponsors at a
competitive disadvantage. During the
summer of 2009, sponsors were allowed
the opportunity to adjust their
compensation amounts to any amount at
or below the FMV. This was an
important policy decision because, by
regulation, all future compensation
amounts are based on the 2009 amount
filing.
We believe that setting the FMV cutoff amounts was the best approach
because it allows for market forces to act
while limiting the amount of spending.
We also believe that this approach,
along with the compensation regulatory
provisions achieves the goals of the
policy, and is the most efficient option
because it does not require a significant
investment of time, money, and staff
resources. For example, in order to
create a flat rate, we would have to
consider a number of variables like
individual local market dynamics, the
impacts on small versus large plan
sponsors, and plan benefit changes from
year-to-year. In order to update the rate,
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we would have to engage in a similar
process each subsequent year. Such an
endeavor would require additional
systems development and staff
resources.
(3) Compensation Data
Comment: Commenters questioned
CMS’s ability to gather accurate and
reliable market data, found the blindbidding process unfair, and contended
that the 2006 rates were not sustainable
market rates. We also received a request
to share aggregate data, with plan
sponsors, and allow plans to adjust their
compensation amounts. A commenter
also requested that national plans’ rates
be included when making local plan
comparisons.
Response: We recognize the inherent
problems with the initial data collection
process and that it was a blind-bidding
process that potentially disadvantaged
plans that submitted more conservative
compensation estimates. In the spring of
2009, we published our FMV cut-off
amounts based on the historical data
submitted by plan sponsors in
November 2008. The data included
information in local markets for local
and national plans. In July 2009, we
allowed plan sponsors to adjust their
original compensation amount
submissions to an amount at or below
the FMV. The purpose of this
adjustment was to level the playing field
allowing plans that initially submitted
low compensation amounts (whether
due to limited ability to collect
historical data or underestimating the
current market rates), the opportunity to
become more competitive. In 2009, we
began requiring plan sponsors to submit
the range of amounts (high and low
values) they pay their agents and
brokers. These amounts are
automatically updated from year-to-year
and plan sponsors are only required
attest to the amount and their continued
use of independent agents and brokers.
We currently posts plan compensation
information on its Web site by State and
county.
At this time, we cannot change the
way plan sponsors update their annual
compensation amounts. However, we
will consider this proposal for future
rulemaking.
(4) Spending Limits
Comment: We received comments
requesting that we establish limits on
marketing expenditures. One suggestion
was for a limit based on the percentage
of the sponsor payments rates that can
be expended on marketing. Another
would apply limits on spending for
marketing based on sponsor history of
marketing misrepresentation. A third
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would place hard caps on spending for
marketing to limit the share of per
capita payments to sponsors that is
diverted away from extra benefits or
lower cost sharing.
Response: We believe that at this time
it is unnecessary to place the types of
limits on spending that were
recommended by these commenters
because, in addition to the
establishment of the FMV cut-off
amounts, we have in place a
sophisticated surveillance and
compliance program to monitor the
activities of sponsors, agents, and
brokers in the marketplace. The program
includes the monitoring of marketing
events, targeted audits of sponsors,
coordination with the State Departments
of Insurance, and penalties for sponsors
who are not adequately ensuring that
their agents or brokers are complying
with our rules.
(5) Marketing Entities
Comment: We received several
comments recommending that we
charge plan sponsors a fee or increase
existing users’ fees that would be used
to pay SHIPs and other community
volunteer organizations to ‘‘provide
beneficiaries with advice and
counseling on plan selection.’’
Response: In our October 2009,
proposed rule (74 FR 54634), we
solicited public comment on a number
of ideas including whether or not State
Health Insurance Assistance Programs
had the capacity to serve significantly
more Medicare beneficiaries. We
received a number of comments and
suggestions, and as in our April 2010
final rule (75 FR 19678), there were a
number of concerns about the adequacy
of the funding necessary for SHIPs to
serve more Medicare beneficiaries, the
ability of SHIPs to create networks to
service entire States, and the limits of
SHIPs under their current structure to
handle increased capacity. In addition
to these concerns about the ability to
transfer the responsibilities of
independent agents and brokers to
organizations like SHIPs, we believe
that we do not have the statutory
authority to increase or create new fees
as a means of providing additional
resources to SHIPs so that they can
increase their capacity.
Comment: We also received several
comments regarding payments to FMOs
which focused on the language the
commenter found to be unclear
describing the responsibility of plan
sponsors to ensure that the payments
made by FMOs, are consistent with the
compensation regulations. The
commenters recommended direct
regulation of FMOs or more explicit
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regulation language pertaining to the
payment arrangements between the
FMOs and the agents who work for
them. One comment compared FMO/
agent relationships to real estate broker/
agent relationships, and argued for
flexibility in the way that FMOs paid
agents based on factors like experience
and tenure.
Response: We agree that while it was
always our intent that the compensation
rules would apply at all levels including
the FMO/writing agent level, our
regulations language did not clearly
express this intent. Therefore, we are
explicitly clarifying our intent in
§ 422.2274(a)(1)(iv)(A) (B) and
§ 423.2274(a)(1)(iv)(A) and (B) of this
final rule that the compensation rules
apply to payments made by plan
sponsors to the FMOs, as well as the
FMOs’’ agents. We also note that our
September 18, 2008 IFC provided plan
sponsors with the flexibility to use
factors like tenure and experience when
developing compensation structures.
(6) Employed Agents
Comment: Commenters sought
clarification of the fact that there were
fundamental differences between
compensation streams and
responsibilities for employed agents and
independent agents. These differences
included the structure of the payment
arrangements (salary and benefits for
employees, straight commission for
independent agents), responsibilities
(employees typically do not maintain a
relationship with beneficiaries beyond
the point of enrollment), and level of
oversight (in-house oversight of
employees). A few commenters
requested language that exempts
employees of plan sponsors and their
subcontractors (like call center staff)
from the compensation requirements
that they believe were intended for
independent agents and brokers.
Response: We clarified in the
preamble of the September 18, 2008,
interim final marketing regulations, that
customer service representatives were
not required to be licensed as long as
they were engaged in duties specific to
their job as customer service
representatives (CSRs) (for example,
providing factual responses to
beneficiary questions or assisting with
the enrollment process of beneficiaries
who have decided on their own to
enroll in the plan). We also clarified in
the same regulations the differences
between treatment of employed and
independent agents and brokers
(contracted). In addition, we have
published the Medicare Marketing
Guidelines which clarifies these issues
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and believes that further regulatory
clarification is unnecessary.
(8) Recommendations
Comment: Several commenters
requested that CMS consider the
following recommendations:
• Guaranteeing a 7-day reconciliation
cycle for payments of compensation.
• Eliminating charge backs for
disenrollments.
• Eliminating product specific
training.
• Clarifications of policy, definitions,
and approach to controlling plan
changes.
Response: Since the time that public
comments were solicited on these
regulations, we have put in place a
number of operational policies that
address the concerns expressed by the
commenters. For example, in 2009, we
did not have the systems capability to
provide plans with information so that
they could reconcile payments. Instead,
we used an ad hoc report that provided
basic information to assist plan sponsors
with paying agents appropriately. As of
January 2010, we have been providing
plan sponsors with an agent and broker
compensation report that is generated
from the Medicare Advantage and
Prescription Drug System (MARX) and
delivered with the monthly MARX
enrollment reports. Since its
implementation, plan sponsors are able
to use the system to pay agents timely
and accurately. We have also published
guidance on a number of policy issues
in the Medicare Marketing Guidelines
including chargebacks for different
types of disenrollments, the relationship
of referral fees to total compensation,
examples of types of remuneration
under the definition of compensation,
clarification that the compensation
cycle operates on a calendar year, and
the exclusion of employer group plans
from some of the agent and broker
requirements. Therefore, we believe that
additional regulatory provisions are
unnecessary.
In addition to the aspects of
compensation that we have learned
through the comments we received on
the interim final regulations, we have
also identified several areas in our
guidance which are not sufficiently
clear. For example, we received a
number of questions from plan
sponsors, agents, and FMOs requesting
clarification on the actual months for
which agents or brokers could be
compensated. The provision in the
interim final regulations
(§ 422.2274(a)(4) and § 423.2274(a)(4))
stated that ‘‘compensation shall be paid
for months 4 through 12.’’ The intent of
this provision was to ensure that, in the
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case of a rapid disenrollment (a
disenrollment within the first 3 months
of enrollment), agents did not receive
compensation. However in
subregulatory guidance, we have since
clarified the compensation policy
around rapid disenrollments by
clarifying the circumstances when a
disenrollment would not be considered
a rapid disenrollment (for example,
when a beneficiary moves out of the
plan service area within in the first
three months of enrollment).
We also learned that plan sponsors
were interpreting ‘‘year’’ in different
ways (§ 422.2274(a)(4) and
§ 423.2274(a)(4)). Some sponsors were
interpreting ‘‘year’’ to mean a year from
the date of enrollment. Some sponsors
have interpreted it to mean a calendar
year, while others have interpreted it to
mean a fiscal year. We have since
clarified in subregulatory guidance that
‘‘year’’ means a plan year, from January
through December.
We also have learned that plan
sponsors and FMOs are unclear about
the delineation between the activities
that are part of the total compensation
amount and those that are outside of our
definition of compensation
(§ 422.2274(a)(1)(iv) and
§ 423.2274(a)(1)(iv)). We have clarified
in subregulatory guidance that
compensation ‘‘for activities other than
selling Medicare products’’ must be at
fair market value. However, we do not
intend to define fair market value for
these activities.
Lastly, we have learned that plan
sponsors are not clear what is meant by
‘‘new compensation’’ in § 422.2274(a)(1)
(ii) and § 423.2274(a)(1)(ii). By ‘‘new
compensation’’ we meant that when an
unlike plan type change is made, a new
6-year compensation cycle begins. Thus,
the agent would receive an initial
compensation amount.
After considering the comments
received and experience we have gained
over the past 3years, we are finalizing
these requirements with modification.
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e. Agent and Broker Training
(§ 422.2274(b) and § 423.2274(b))
Section 103(b)(1)(B) of MIPPA revised
the Act to charge the Secretary with
establishing ‘‘limitations with respect to
the use by a Medicare Advantage
organization of any individual as an
agent, broker, or other third party
representing the organization that has
not completed an initial training and
testing program and does not complete
an annual retraining and testing
program.’’ Section 103(b)(2) of MIPPA
revises the Act to apply these same
limitations to PDP sponsors.
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In § 422.2274(b) and § 423.2274(b),
MA organizations and PDP sponsors are
required to train all agents selling
Medicare products on Medicare rules,
regulations and compliance-related
information annually.
In § 422.2274(c) and § 423.2274(c),
agents selling Medicare products are
required annually to pass written or
electronic tests on Medicare rules,
regulations and information on the plan
products they intend to sell.
Comment: A commenter requested
clarification of the term ‘‘selling’’ as it
applies to various roles within a plan.
The commenter asserted that confusion
exists as to whom ‘‘selling’’ pertains. It
was asked if all licensed agents being
paid any commission or administrative
payment by a plan are considered to be
‘‘selling’’ MA and Part D plans, or if
only the writing agent is considered to
be ‘‘selling.’’ The commenter further
recommended that CMS clarify, in the
final rule, that all agents receiving any
level of commission must be trained and
tested annually to ensure that all levels
of the sales force have up-to-date
information.
Response: We describe who would
qualify as ‘‘one who sells’’ in the
Medicare Marketing Guidelines. In the
definitions section of the Medicare
Marketing Guidelines we define a Sales
Person, or one who sells, as follows: The
term ‘‘sales person’’ is used in these
Medicare Marketing Guidelines to
define an individual who markets and/
or sells products for a single plan
sponsor or numerous plan sponsors. It
includes employees, brokers, agents,
and all other individuals, entities, and
downstream contractors that may be
utilized to market and/or sell on behalf
of a plan sponsor. While we realize that,
in many instances, there may be many
individuals involved in selling, it is the
intent of the guidance for plans to
encompass all possible points of contact
which could reasonably be expected to
sell and that those contacts are included
in their respective training and testing
programs.
Comment: We received another
comment which asserted that
regulations requiring more standardized
industry training and testing may have
some negative impacts on beneficiary
choices. While the commenter agreed
that in years past not all agents were
properly trained and that previous
responses encouraged an industry
certification process, they suggested that
there is too much duplication of
training. Specifically, it is mentioned
that requiring agents and brokers to
receive separate training and
certification from each company that
they represent for each product,
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discourages qualified agents and brokers
from representing a wide variety of
products. The commenter further
asserted that agents and brokers would
most likely select one or two products
to promote due to the duplicative and
time-consuming requirements imposed
upon them, and that this would be
detrimental to Medicare beneficiaries in
an environment where choice is critical.
Response: While we agree with the
commenter that requiring different
certifications from separate plan
sponsors does create duplication in
areas of training and testing in addition
to considerable time (depending on the
number of certifications desired), it is a
requirement that will better protect
beneficiaries. Many Medicare
beneficiaries have suffered tremendous
damages both monetarily and at a cost
to their health due to poorly informed
sales representatives. The training and
testing certification process has been
identified by both the industry and
Medicare beneficiaries as a good
protection. By implementing regulations
that provide consistent and routine
training and testing of agents, brokers,
and all manner of personnel that may
conduct sales-related activity,
beneficiaries will be less likely to make
important health decisions based on
incomplete or inaccurate information.
We will continue to evaluate the
requirements and methods utilized to
implement the training and testing in
the future.
Since our April 2011 final rule (76 FR
21432) entitled, Medicare Program:
Changes to the Medicare Advantage and
the Medicare Prescription Drug Benefit
Programs for Contract Year 2012 and
Other Changes, finalized changes to
§ 422.2274 and § 423.2274, paragraphs
(b) and (c), we are not finalizing these
provisions in this final rule.
In § 422.2274(d) and § 423.2274(d),
MA organizations and PDP sponsors are
required to provide us the information
designated by CMS as necessary to
conduct oversight of marketing
activities.
We received no comments on these
provisions and are finalizing them
without modification.
In § 422.2274(e) and § 423.2274(e),
MA organizations and PDP sponsors are
required to comply with State requests
for information about the performance
of licensed agents or brokers as part of
a state investigation into the
individual’s conduct. We will establish
and maintain a memorandum of
understanding (MOU) to share
compliance and oversight information
with States that agree to the MOU.
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We received no comments on these
provisions and are finalizing them
without modification.
D. Changes to Section 1876 Cost Plans
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1. Clarifying the Conditions Under
Which 1876 Cost Plans or Portions of
Their Service Areas May Be Prohibited
In the September 2008 IFC, we
implemented statutory requirements
affecting section 1876 cost contract
plans and policies related to the ability
to offer cost contract plans when in the
same service area or portion of a service
area as MA coordinated care plans.
Section 1876(h)(5)(C) of the Act
prohibits the renewal of a cost plan, or
a portion of a cost plan’s service area in
an area where, during the previous year,
two or more organizations offering a
local MA plan meet a minimum
enrollment test, or two or more
organizations offering a regional MA
plan meet the same test. The test is that
the local or regional plan must have at
least 5,000 enrollees in any portion of
its service area that includes a
Metropolitan Statistical Area (MSA)
with a population over 250,000
(enrollment in counties contiguous to
the MSA count toward the 5,000) and
enrollment of at least 1,500 in the other
portion of its service area. Section 167
of MIPPA clarified the application of
minimum enrollment requirements by
revising paragraphs 1876(h)(5)(C) of the
Act.
The MIPPA-based revisions include
clarifying in section 1876(h)(5)(C)(iii) of
the Act that the two plans triggering the
prohibition may not be offered by the
same MA organization.
In addition, by revising section
1876(h)(5)(C)(iii)(I) of the Act, MIPPA
clarified that if a cost plan’s service area
falls within more than one MSA with a
population over 250,000 and the local or
regional plans have a minimum of 5,000
enrollees, the determination to prohibit
a plan will be made with respect to each
MSA and counties contiguous to each
MSA that are not in another MSA with
a population of more than 250,000.
If a cost plan’s service area or portion
of a service area falls in one MSA only,
the determination to prohibit a plan will
be based on the competing local or
regional plans’ enrollments in that MSA
only.
In order to reflect these changes we
revised paragraphs of § 417.402(c)(1)
through (3). We received two comments
on this provision and, with one
exception discussed below, are
finalizing the provision as specified in
the IFC.
Comment: A commenter suggested
that we update our regulations at
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§ 417.402(c) to reflect the MIPPArevised date of January 1, 2010 on or
after which CMS will nonπrenew
affected service areas of cost contract
plans.
Response: Subsequent to this
comment, new statutory language
revised the nonπrenewal date from
January 1, 2010 to January 1, 2013. We
specified the new timeline in our final
rule that appeared in the April 15, 2010
Federal Register (76 FR 21732) and that
implemented this and other provisions
of the Affordable Care Act.
Comment: A commenter requested
that we clarify in our revision of
§ 417.402(c)(3) that in determining
minimum enrollment in MSAs and
contiguous counties we specify that
only those contiguous counties are
taken into account if not in another
MSA with a population of more than
250,000.
Response: This clarification is
consistent with the statute and we have
revised § 417.402(c)(3) accordingly.
III. Collection of Information
Requirements
This final rule contains information
collection provisions that are subject to
review by the Office of Management and
Budget (OMB) under the Paperwork
Reduction Act of 1995 (44 U.S.C. 3501–
3520). Under the Paperwork Reduction
Act of 1995, we are required to provide
30-day notice in the Federal Register
and solicit public comment before a
collection of information requirement is
submitted to OMB for review and
approval. In order to fairly evaluate
whether an information collection
should be approved by OMB, section
3506(c)(2)(A) of the Paperwork
Reduction Act of 1995 requires that we
solicit comment on the following issues:
• The need for the information
collection and its usefulness in carrying
out the proper functions of our agency.
• The accuracy of our estimate of the
information collection burden.
• The quality, utility, and clarity of
the information to be collected.
• Recommendations to minimize the
information collection burden on the
affected public, including automated
collection techniques.
The title, description, and respondent
description of the information collection
provisions and an estimate of the annual
reporting burden were provided in a
series of interim final rules, (73 FR
54208) and (73 FR 54226) issued
September 18, 2008. Included in the
estimate was the time for reviewing
instructions, searching existing data
sources, gathering and maintaining the
data needed, and completing and
reviewing each collection of
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54625
information. We solicited public
comment on each of the issues in the
interim final rule that contained
information collection requirements
(ICRs). This final rule requires no new
information collection. In the document
below, we describe the information
collection burden associated with
provisions of the interim final rule that
we are finalizing.
A. ICRs Regarding the Model of Care
(MOC) Requirements for Special Needs
Plans (§ 422.101)
Section 422.101(f)(1) states that MA
organizations offering special needs
plans (SNPs) must implement a model
of care (MOC) with care management as
a centerpiece designed to meet the
specialize needs of the plan’s targeted
enrollees. The burden associated with
this requirement is the time and effort
put forth by the SNP to establish a MOC
that meets the requirements under
§ 422.101(f). In our September 18, 2008
IFC, we estimated that it would take
each SNP 80 hours to meet this
requirement in the initial year of
development. We estimated that it
would take 10 hours per year in
subsequent years to revise the MOC
based on performance data analysis
through the plan’s quality improvement
program. Existing SNPs already have
MOCs and revise, rather than develop,
their MOCs in response to this
requirement. In our September 18, 2008
IFC, we estimated that the 335 existing
SNPs would have a cumulative annual
burden of 3,350 hours to revise their
MOC. We also estimated that we would
approve approximately 150 new SNPs
in January 2010, and that these 150 new
SNPs would have a cumulative initial
year burden of 12,000 hours to develop
their MOC, and a cumulative annual
burden of 1,500 hours to revise their
MOC in subsequent years. We projected
the total annual burden to be 3,350
hours in calendar year 2009. We
projected that the total annual burden to
be 13,500 hours in calendar year 2010
(12,000 hours for SNPs approved to
begin operating January 1, 2010 and
1,500 hours for SNPs approved prior to
January 1, 2010). In this final rule, we
are modifying the annual burden
estimate reported in the interim final
rule to reflect a significant increase in
the number of existing SNPs in 2010 as
compared to 335 existing SNPs that we
estimated in the interim final rule. We
are also modifying the estimate to reflect
a significant decrease in the number of
new SNPs approved for 2010 as
compared to the 150 new SNPs that we
estimated in the interim final rule. We
estimate that the 544 SNPs existing in
2010 will expend 10 hours per year in
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subsequent years to revise the MOC
based on performance data analysis
through the plan’s quality improvement
program. Therefore, we estimate a
cumulative annual burden of 5,440
hours for these existing SNPs to revise
their MOCs. We estimate that the 15
new SNPs approved in 2010 will have
a cumulative initial year burden of
1,200 hours (15 new SNPs multiplied by
80 hours in the initial year of
development) to develop their MOC,
and a cumulative annual burden of 150
hours (15 new SNPs multiplied by 10
hours per year) to revise their MOC in
subsequent years.
In our September 18, 2008 IFC, we
assumed hourly wages of $37.15 (based
on United States Department of Labor
(DOL) statistics for a management
analyst) plus the added OMB figures of
12 percent for overhead and 36 percent
for benefits for a total hourly labor cost
of $54.98, respectively, to represent
average costs to plans, sponsors, and
downstream entities for the provisions
discussed in our September 18, 2008
IFC. While we recognized that SNPs
may need to utilize medical personnel
or senior staff to comply with this
requirement, we were unsure of these
costs when we developed the cost
estimate for this provision in the interim
final rule. Therefore, in our September
18, 2008 IFC, we requested comment on
the additional cost impact of the MOC
requirement on SNPs. We did not
receive any comments in response to
our request for comment on the cost
estimate for this provision. Based on
new information regarding the labor
wages of staff that review the MOCs we
are revising our hourly labor estimate
from the estimate we reported in the
interim final rule. In this final rule, our
estimate of the information collection
burden associated with this provision
reflects an hourly salary of $55.46 for a
GS 13, Step 10 analyst for 2010, with an
additional 48 percent increase to
account for fringe benefits and
overhead. Therefore, we estimate a total
hourly labor cost of $82.08, and a total
cost (including start-up and annual
costs) of $598,068 to implement the
requirements of this provision.
B. ICRs Regarding the State Contracting
Requirements for Dual Eligible Special
Needs Plans (§ 422.107)
Section 422.107(a) requires that an
MA organization seeking to offer a SNP
serving beneficiaries eligible for both
Medicare and Medicaid (dual-eligible
SNPs) must have a contract with the
State Medicaid agency. The MA
organization retains responsibility
under the contract for providing
benefits, or arranging for benefits to be
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provided, for individuals entitled to
receive medical assistance under Title
XIX. Such benefits may include longterm care services consistent with State
policy.
Section 422.107 also allows MA
organizations with an existing dualeligible SNP without a State Medicaid
agency contract to continue to operate
through 2010 provided they meet all
other statutory requirements, that is,
care management and quality
improvement requirements and do not
expand their service areas.
The burden associated with this
requirement is the time and effort put
forth by each dual-eligible SNP to
contract with the State Medicaid
agency. In our September 18, 2008 IFC,
we estimated it would take 460 SNPs 18
hours each for 6 months to comply with
this requirement (36 hours per year).
Therefore, we estimated that the total
annual burden associated with this
requirement was 16,560 hours. In this
final rule, we are revising the estimates
we reported in the interim final rule to
reflect a significant decrease in the
number of SNPs that were required to
comply with this requirement in 2010.
In 2010, 43 SNPs were required to have
State contracts. Therefore, we estimate
that it will take 43 SNPs 36 hours to
comply with this requirement each year,
resulting in a total annual burden of
1,548 hours. In our September 18, 2008
IFC, we assumed hourly wages of $37.15
(based on DOL statistics for a
management analyst) plus the added
OMB figures of 12 percent for overhead
and 36 percent for benefits, respectively,
to represent average costs to plans,
sponsors and downstream entities for
the provisions discussed in the interim
final rule. In this final rule, we are
updating the labor estimates we
reported in our September 18, 2008 IFC
to reflect the most recent 2009 data
available from the DOL’s Bureau of
Labor Statistics (BLS) for the hourly
wages of management analysts.
Therefore, our final labor cost estimate
reflects a median hourly rate of $36.18
for a management analyst, and a, 48
percent addition to this hourly rate for
overhead and fringe benefits, for a total
hourly labor cost estimate of $53.55 per
response. We estimate a total annual
cost of $82,895 in order to implement
this provision’s requirements.
C. ICRs Regarding the Comprehensive
Written Statement Requirement for
D–SNPs (§ 422.111)
Section 422.111(b)(2)(iii) states that
each SNP must provide for prospective
dual-eligible individuals, prior to
enrollment, a comprehensive written
statement describing cost-sharing
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protections and benefits that the
individual is entitled to under title
XVIII and the State Medicaid program
under title XIX. This may be developed
by the SNPs and distributed by the
agents selling Medicare products.
The burden associated with this
requirement is the time and effort put
forth by each SNP to develop and
provide such written statement. In our
September 18, 2008 IFC, we estimated
that 460 SNPs would be affected
annually by this requirement and that it
would take each SNP 10 hours to
comply with this requirement.
Therefore, we estimated that the total
annual burden associated with this
requirement would be 4,600 hours. In
this final rule, we are revising the
annual burden estimate we reported in
the interim final rule to reflect the most
recent information we have regarding
the number of D–SNP plan benefit
packages (PBPs). In this final rule, we
are revising the estimate we reported in
the final rule to reflect an increase in the
number of D–SNPs affected by this
requirement. In 2010, 487 D–PBPs were
affected by this requirement.
Accordingly, we estimate the total
annual burden associated with this
requirement is 4,870 hours (10 hours
multiplied by 487 D–SNP PBPs). We are
also revising our labor cost estimates in
this final rule to reflect the most recent
hourly wage data available from the
BLS. In our interim final rule, we
estimated an hourly labor rate of $14.68
for the hourly wages of word processors
and typists based on 2006 BLS data. Our
labor cost estimate in this final rule
assumes a median hourly rate of $15.67,
based on the most recent 2009 BLS data
available for the hourly wages of word
processors and typists. To account for
fringe benefits and overhead, we add 48
percent to this hourly rate to obtain a
total hourly labor cost estimate of
$23.19 per response. We estimate total
annual costs of $112,935 in order to
implement this provision’s
requirements.
D. ICRs Regarding the Access to Services
Under an MA Private Fee-for-Service
(PFFS) Plan (§ 422.114)
1. Clarification Regarding Utilization
The revised § 422.114(a)(2)(ii)(A)
requires that for plan year 2010 and
subsequent plan years, a private fee-forservice (PFFS) plan that meets access
requirements, with respect to a
particular category of provider, by
establishing contracts or agreements
with a sufficient number and range of
providers must meet the network
accessibility and adequacy requirements
described in 1852(d)(1) of the Act. This
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section of the statute describes the
network adequacy requirements that
coordinated care plans currently must
meet when contracting with providers
to furnish benefits covered under the
plan.
We use the network adequacy
standards established for coordinated
care plans in order to determine
whether PFFS plans who want to meet
access requirements under
§ 422.114(a)(2)(ii) satisfactorily meet
those requirements. Therefore, in our
September 18, 2008 IFC, we assumed
that there would be no additional
burden on PFFS plans in order to
comply with § 422.114(a)(2)(ii)(A). We
did not receive any comments on our
assumption on no additional burden on
PFFS plans, and we are not changing
this assumption in this final rule.
2. Requirement for Certain NonEmployer PFFS Plans To Use Contract
Providers
Section 422.114(a)(3) requires that for
plan year 2011 and subsequent plan
years, an MA organization that offers a
PFFS plan that is operating in a network
area as defined in § 422.114(a)(3)(i)
meets the access requirements in
§ 422.114(a)(1) only if the MA
organization has contracts or agreements
with providers in accordance with the
network accessibility and availability
requirements described in 1852(d)(1) of
the Act.
The burden associated with this
requirement is that beginning in plan
year 2011, an MA organization offering
a PFFS plan is required to create
separate plans within its existing service
area based on whether the counties
located in that service area are
considered network areas. In our
September 18, 2008 IFC, we estimated
the burden of this administrative
requirement on the 77 MA organizations
that offered 838 non-employer MA PFFS
plans at the time that the interim final
rule was published. We also estimated
that an additional 300 plans would be
created as a result of organizations
creating separate PBPs for their network
area and non-network area plans. We
estimated that it would take 2 hours to
create a new plan benefit package for a
total of 600 hours to create 300 plan
benefit packages. We are not modifying
this total burden hour estimate in this
final rule. However, as stated earlier, we
are modifying our estimate of the hourly
labor costs incurred through this
requirement to reflect the most recent
hourly wage data available from the
BLS. Therefore, we estimate a total
hourly labor cost of $53.55 for this
provision, assuming an hourly labor
cost of $36.18 for a management analyst
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in 2009, and a 48 percent increase to
account for fringe benefits and
overhead. We estimate a total annual
cost of $32,130 associated with
implementing this provision’s
requirements.
3. Requirement for all Employer/UnionSponsored PFFS Plans To Use Contracts
With Providers
Section 422.114(a)(4) requires that an
employer/union sponsored PFFS plan
operating on or after plan year 2011
must establish written contracts or
agreements with a sufficient number
and range of health care providers in its
service area for all categories of services
in accordance with the network
accessibility and availability
requirements described in 1852(d)(1) of
the Act.
The burden associated with this
requirement is the time and effort
necessary for an organization offering an
employer/union sponsored PFFS plan to
submit the required application to CMS
according to § 422.501. In our
September 18, 2008 IFC, we estimated
that approximately 10 organizations
would submit applications for a year,
and that it would take each of these
organizations approximately 100 hours
to complete an application, for a total
burden of 1,000 hours for all applicants
on an annual basis. We are not
modifying this total burden hour
estimate in this final rule. However, we
are modifying our estimate of the hourly
labor costs incurred through this
requirement to reflect the most recent
hourly wage data available from the
BLS. We calculate a total hourly labor
cost of $53.55 for this provision
assuming the hourly salary of $36.18 for
a management analyst in 2009, with a
48 percent increase to account for fringe
benefits and overhead. This burden
associated with the requirement under
§ 422.501 imposes $53,550 in annual
costs and is captured in OMB #0938–
0935. We have updated this PRA
package approved under OMB #0938–
0935 for this ICR to reflect our revised
burden estimates.
E. ICRs Regarding the Quality
Improvement Program (§ 422.152)
Section 422.152(g) states that MA
organizations offering SNPs must
conduct a QI program that: (1) Provides
for the collection, analysis, and
reporting of data that measures health
outcomes and indices of quality at the
plan level; (2) measures the
effectiveness of its MOC; and (3) makes
available to CMS information on quality
and outcomes measures that will
enable—(i) beneficiaries to compare
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54627
health coverage options; and (ii) CMS to
monitor the plan’s MOC performance.
The burden associated with this
requirement is the time and effort put
forth by the SNP to develop, collect, and
analyze the quality and health outcomes
measures that meet the requirements
under § 422.152(g). This requirement is
for new and existing SNPs. The
cumulative burden on SNPs is reflected
in two parts: the burden on plans
operating before implementation of this
provision in our September 18, 2008
IFC; and the burden on new SNPs that
were approved to operate beginning on
January 1, 2010.
In our September 18, 2008 IFC, we
estimated that it would take each SNP
120 hours to meet this requirement in
the initial year of development. We
estimated that it would take 40 hours
per year in subsequent years to revise
the quality and health outcomes
measures based on performance data
analysis through the plan’s quality
improvement program. In our
September 18, 2008 IFC, we estimated
that 335 existing SNPs would have a
cumulative annual burden of 40,200
hours (120 hours × 335 plans) to
develop the quality and health
outcomes measures needed to evaluate
their model of care and overall plan
performance. In calendar year 2010 and
subsequent years, we estimated the
existing SNPs would have a cumulative
annual burden of 13,400 hours (40
hours × 335 plans) to revise the quality
and health outcomes measures based on
performance data analysis through the
plan’s quality improvement program.
We anticipated that we would approve
150 new SNPs by January 1, 2010, and
that the 150 new SNPs would have a
cumulative initial year (calendar year
2010) burden of 18,000 hours (120 hours
multiplied by 150 plans) to develop
their quality and health outcomes
measures needed to evaluate their
model of care and overall plan
performance, and a cumulative annual
burden of 6,000 hours (40 hours
multiplied by 150 plans) to revise their
model of care in subsequent years.
As stated elsewhere in this section, in
this final rule we are modifying our
September 18, 2008 IFC estimates to
reflect a significant increase in the
number of existing SNPs in 2010 as
compared to 335 existing SNPs that we
estimated in the interim final rule. We
are also modifying the estimate to reflect
a significant decrease in the number of
new SNPs approved for 2010 as
compared to the 150 new SNPs that we
estimated in the interim final rule.
First, we estimate that the 544
existing SNPs existing in 2010 incurred
a cumulative annual burden of 65,280
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01SER3
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hours (120 hours × 544 plans) to
develop the quality and health
outcomes measures needed to evaluate
their MOC and overall plan
performance. For subsequent years, we
estimate that these existing SNPs will
have a cumulative annual burden of
21,760 hours (40 hours × 544 plans) to
revise the quality and health outcomes
measures based on performance data
analysis through the plan’s quality
improvement program. Second, we
estimate the 15 new SNPs that CMS
approved by January 1, 2010 incurred a
cumulative initial year (FY 2010)
burden of 1,800 hours (120 hours
multiplied by 15 plans) to develop the
quality and health outcomes measures
needed to evaluate their MOC and
overall plan performance. We estimate
that these SNPs will have a cumulative
annual burden of 600 hours (40 hours
multiplied by 15 plans) to revise their
MOC in subsequent years. In summary,
we are revising our September 18, 2008
IFC estimates in this final rule to reflect
a cumulative annual burden of 65,280
hours in calendar year 2009, and a total
annual burden of 23,560 hours (21,760
hours for existing SNPs revising their
measures, and 1,800 hours for new
SNPs developing their measures) for
calendar year 2010.
As stated earlier in this section, while
we recognized that SNPs may need to
utilize medical personnel or senior staff
to comply with this requirement, we
were unsure of these costs when we
developed the cost estimate for this
provision in the interim final rule.
Therefore, in our September 18, 2008,
we requested comment on the
additional cost impact of the MOC
requirement on SNPs. We did not
receive any comments in response to
our request for comment on the cost
estimate for this provision. However,
based on new information regarding the
labor wages of staff that review the
MOCs we are revising our hourly labor
estimate from the $54.98 hourly wage
estimate that we reported in the interim
final rule. In this final rule, our estimate
of the information collection burden
associated with this provision reflects
an hourly salary of $55.46 for a GS 13,
Step 10 analyst for 2010, with an
additional 48 percent increase to
account for fringe benefits and
overhead. Therefore, we estimate a total
hourly labor cost of $83.08 to
implement the requirements of this
provision, resulting in a onetime
$5,573,006 start-up cost and $1,857,668
in total annual costs.
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F. ICRs Regarding the Standards for MA
Organization Marketing (§ 422.2268)
Section 422.2268(g) states that MA
organizations cannot market any health
care related product during a marketing
appointment beyond the scope agreed
upon by the beneficiary, and
documented by the plan, prior to the
appointment.
The burden associated with this
requirement is the time and effort put
forth by the MA organization to
document a beneficiary’s
acknowledgement confirming the
specific types of choices that the
marketing representative is authorized
to discuss. In our November 10, 2008
IFC, we stated that the burden
associated with these requirements was
exempt from the requirements of the
PRA as defined in 5 CFR 1320.3(b)(2)
because the time, effort, and financial
resources necessary to comply with the
requirement would be incurred by
persons in the normal course of their
activities. We received no comment on
our burden determination in the interim
final rule, and are therefore finalizing
the burden estimate associated with this
ICR without modification.
G. ICRs Regarding the Licensing of
Marketing Representatives and
Confirmation of Marketing Resources
(§ 422.2272)
Section 422.2272(d) states that MA
organizations must report to the State in
which the MA organization appoints an
agent or broker, the termination of any
such agent or broker, including the
reasons for such termination if State law
requires that the reasons for the
termination be reported.
The burden associated with this
requirement is the time and effort put
forth by the MA organization to comply
with the State requests for information.
In our November 10, 2008 IFC, we
stated that the burden associated with
these requirements is exempt from the
requirements of the PRA as defined in
5 CFR 1320.3(b)(2) because the time,
effort, and financial resources necessary
to comply with the requirement would
be incurred by persons in the normal
course of their activities. We received
no comment on our burden
determination in our November 10,
2008 IFC, and are therefore finalizing
the burden estimate associated with this
ICR without modification.
PO 00000
Frm 00030
Fmt 4701
Sfmt 4700
H. ICRs Regarding the Broker and Agent
Compensation and Training of Sales
Agents Under MA Organizations
(§ 422.2274(b) and § 422.2274(d)) and
PDP Sponsors (§ 423.2274(b) and
§ 423.2274(d))
Section 422.2274(b) states that if a
MA organization markets through
independent brokers or agents, they
must train and test agents selling
Medicare products concerning Medicare
rules and regulations specific to the
plan products they intend to sell. The
burden associated with this requirement
is the time and effort put forth by the
MA organization to provide training and
test agents. In our November 10, 2008
IFC, we stated that the burden
associated with these requirements is
exempt from the requirements of PRA as
defined in 5 CFR 1320.3(b)(2) because
the time, effort, and financial resources
necessary to comply with the
requirement would be incurred by
persons in the normal course of their
activities. We received no comment on
our burden determination for
§ 422.2274(b) in our November 10, 2008
IFC, and are therefore finalizing the
burden estimate associated with the
§ 422.2274(b) ICR without modification.
In our November 10, 2008 IFC, we
required all MA plans to post revised
compensation structures to brokers or
agents that conform precisely to our
regulations and guidance under
§ 422.2274(d). We additionally required
every complete submission of a
compensation structure to include a
signed certification from an authorized
senior official within the organization.
The burden associated with this
requirement was the time and effort put
forth by the organization to post the
compensation structures and to provide
the structures and certification to CMS.
In our November 10, 2008 IFC, we
estimated it would take each 670 MA
organizations 56 hours each to fulfill
this requirement for a total of 37,520
hours annually. Although this
requirement applied to plans in 2009,
we did not require plans to post their
compensation structures in 2010 or
2011. Instead, we now require MA
organizations to update and attest to
their information in the Health Plan
Management System (HPMS). This Webbased system in HPMS allows new
plans to submit information and
automatically updates organization
compensation information for existing
plans. Once the information has been
submitted or reviewed, the system
allows the organization to attest to the
accuracy of the information. In this final
rule, we revise the November 10, 2008
IFC’s estimate to reflect this burden. We
E:\FR\FM\01SER3.SGM
01SER3
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believe that the time necessary to
complete this process is 2 hours. Based
on our revised estimate in this final rule
for the number of MA organizations, the
total annual burden associated with this
requirement is 1,326 hours (663 MA
organizations multiplied by 2 hours per
response). In this final rule, we are
additionally revising our interim final
rule hourly labor cost estimate of $14.68
to reflect the most recent 2009 BLS data
available. We estimate a median hourly
rate of $15.67 for the wages of word
processors and typists. To account for
fringe benefits and overhead, we add 48
percent to this hourly rate to obtain a
total hourly labor cost estimate of
$23.19 per response, and a total annual
burden cost of $30,750. We are revising
the PRA package approved under OCN
0938–0753 to reflect these information
requirements.
Section 423.2274(b) requires the Part
D sponsor to ensure that agents selling
Medicare products are trained on
Medicare rules and regulations specific
to the plan products they intend to sell.
The burden associated with this
requirement is the time and effort put
forth by the Part D sponsor to provide
training and test agents. In our
November 10, 2008 IFC, we determined
that the burden associated with these
requirements was exempt from the
requirements of the PRA as defined in
5 CFR 1320.3(b)(2) because the time,
effort, and financial resources necessary
to comply with the requirement would
be incurred by persons in the normal
course of their activities. We received
no comments on our burden
determination for § 423.2274(b) in our
November 10, 2008 IFC, and are
therefore finalizing our burden estimate
for § 423.2274(b) without modification.
In our November 10, 2008 IFC, we
also required all Medicare PDPs to post
revised compensation structures to
brokers or agents that conform precisely
to our regulations and guidance under
§ 423.2274(d). Additionally, we required
every complete submission of a
compensation structure to include a
signed certification from an authorized
senior official within the organization.
The burden associated with this
requirement was the PDP’s time and
effort to post its compensation
structures and to provide the structures
and certification to CMS. In our
November 10, 2008 IFC, we anticipated
it would take each Part D sponsor 49
hours to fulfill this requirement and that
87 Part D sponsors would be affected
annually for a total of 4,263 hours
annually. Although this requirement
applied to Part D sponsors in 2009, we
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Jkt 223001
did not require Part D sponsors to post
their compensation structures in 2010 or
2011. Instead, we now require Part D
sponsors to update and attest to their
information in the Health Plan
Management System (HPMS). This Webbased system in HPMS allows new
sponsors to submit information and
automatically updates organization
compensation information for existing
sponsors. Once the information has
been submitted or reviewed, the system
allows the organization to attest to the
accuracy of the information. In this final
rule, we revise the November 10, 2008
IFC’s estimate to reflect this burden. We
believe that the time necessary to
complete this process is 2 hours. We are
also revising the burden estimate to
reflect updated figures for the number of
Part D sponsors that were operating in
CY 2009. Seventy-nine Part D sponsors
are affected annually by this
requirement, resulting in a total annual
burden of 158 hours (79 Part D sponsors
multiplied by 2 hours per response).
Our labor cost estimate assumes a
median hourly rate of $15.67, based on
the most recent 2009 BLS data available)
for the hourly wages of word processors
and typists. To account for fringe
benefits, we add 48 percent to this
hourly rate to obtain a total hourly labor
cost estimate of $23.19 per response and
a total cost estimate of $3,664 annually.
We are revising the PRA package
approved under OCN 0938–0964 to
reflect these information collection
requirements.
I. ICRs Regarding the Prompt Payment
for Part D Sponsors (§ 423.520)
Section 423.520(a)(ii)(2) requires the
Part D sponsor to notify the submitting
network pharmacy that a submitted
claim is not a clean claim. Such
notification must specify all defects or
improprieties in the claim and must list
all additional information necessary for
the proper processing and payment of
the claim.
The burden associated with this
requirement is the time and effort put
forth by the Part D sponsor to provide
proper notification to the network
pharmacy. While there is burden
associated with this requirement, in our
September 18, 2008 IFC, we stated that
the burden associated with these
requirements is exempt from the
requirements of the PRA, as defined in
5 CFR 1320.3(b)(2), because the time,
effort, and financial resources necessary
to comply with this requirement would
be incurred by persons in the normal
course of their activities. We received
no comment on our burden
determination in the interim final rule,
PO 00000
Frm 00031
Fmt 4701
Sfmt 4700
54629
and are therefore finalizing the burden
estimate without modification.
J. ICRs Regarding the Standards for Part
D Marketing (§ 423.2268)
Section 423.2268(g) states that Part D
organizations cannot market any health
care related product during a marketing
appointment beyond the scope agreed
upon by the beneficiary, and
documented by the plan, prior to the
appointment.
The burden associated with this
requirement is the time and effort put
forth by the Part D organization to
document a beneficiary’s signed
acknowledgement confirming the
specific types of choices that the
marketing representative is authorized
to discuss. While there is burden
associated with this requirement, in our
November 10, 2008 IFC, we stated that
the burden associated with these
requirements is exempt from the
requirements of the PRA as defined in
5 CFR 1320.3(b)(2) because the time,
effort, and financial resources necessary
to comply with the requirement would
be incurred by persons in the normal
course of their activities. We received
no comment on our burden
determination in the interim final rule,
and are therefore finalizing the burden
estimate associated with this ICR
without modification.
K. ICRs Regarding the Licensing of
Marketing Representatives and
Confirmation of Marketing Resources
(§ 423.2272)
Section 423.2272(d) states that Part D
sponsors must report to the State in
which the Part D sponsor appoints an
agent or broker, the termination of any
such agent or broker, including the
reasons for such termination if State law
requires that the reasons for the
termination be reported.
The burden associated with this
requirement is the time and effort put
forth by the Part D sponsor to comply
with the State requests for information.
While there is burden associated with
this requirement, in our November 10,
2008 IFC, we stated that the burden
associated with these requirements is
exempt from the requirements of the
PRA as defined in 5 CFR 1320.3(b)(2)
because the time, effort, and financial
resources necessary to comply with the
requirement would be incurred by
persons in the normal course of their
activities. We received no comment on
our burden determination in the interim
final rule, and are therefore finalizing
the burden estimate associated with this
ICR without modification.
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TABLE 2—ESTIMATED FISCAL YEAR REPORTING RECORDKEEPING BURDENS
Regulation sections
OMB Control
No.
422.101(f)(1) ...................................
(Start-up) .........................................
422.101(f)(1) ...................................
(Annual) ..........................................
422.107(a) ......................................
422.111(b)(2) ..................................
422.114(a)(3) ..................................
422.114(a)(4) ..................................
422.152(g) ......................................
(Start-up) .........................................
422.152(g) ......................................
(Annual) ..........................................
422.2274(d) ....................................
423.2274(d) ....................................
0938–New ......
........................
0938–New ......
........................
0938–New ......
0938–New ......
0938–New ......
0938–0935 .....
0938–New ......
........................
0938–New ......
........................
0938–0753 .....
0938–0964 .....
Total .........................................
........................
2.141
IV. Regulatory Impact Analysis
A. Introduction
We have examined the impacts of this
rule as required by Executive Orders
12866 on Regulatory Planning and
Review (September 30, 1993) and 13563
on Improving Regulation and Regulatory
Review (January 18, 2011). Executive
Orders 12866 and 13563 direct agencies
to assess all costs and benefits of
available regulatory alternatives and, if
regulation is necessary, to select
regulatory approaches that maximize
net benefits (including potential
economic, environmental, public health
and safety effects, distributive impacts,
and equity). Executive Order 13563
emphasizes the importance of
quantifying both costs and benefits, of
reducing costs, of harmonizing rules,
and of promoting flexibility. A
regulatory impact analysis (RIA) must
be prepared for major rules with
economically significant effects ($100
million or more in any one year). This
final rule has been designated an
‘‘economically significant’’ rule under
section 3(f)(1) of Executive Order 12866.
In addition, this is a major rule under
the Congressional Review Act (5 U.S.C.
804(2)). Accordingly, the rule has been
reviewed by the Office of Management
and Budget.
srobinson on DSK4SPTVN1PROD with RULES3
B. Statement of Need
The purpose of this final rule is to
finalize provisions of several interim
final rules that provide revisions to the
Medicare Advantage (MA) program (Part
C) and Prescription Drug Benefit
Program (Part D), to implement
provisions specified in the Medicare
Improvements for Patients and
Providers Act of 2008 (MIPPA), and to
make other changes to the regulations
based on our continued experience in
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Jkt 223001
Hourly labor
cost of
reporting
($)
10
80
10
10
36
10
2
100
120
120
40
40
26
29
5,440
1,200
5,440,150
83.08
551,651
0
551,651
83.08
464,417
0
46,417
1,548
4,870
600
1,000
65,280
1,800
21,760
600
1,326
158
53.55
23.19
53.55
53.55
83.08
82,895
112,935
32,130
53,550
5,573,006
0
0
0
0
0
82,895
112,935
32,130
53,550
5,573,006
83.08
1,857,668
0
1,857,668
23.19
23.19
30,750
3,664
0
0
30,750
3,664
......................
111,172
......................
8,762,666
0
8,762,666
the administration of the Part C and Part
D programs. These latter revisions are
necessary to: (1) Clarify various program
participation requirements; (2) make
changes to strengthen beneficiary
protections; (3) strengthen our ability to
identify strong applicants for Part C and
Part D program participation and
remove consistently poor performers;
and (4) make other clarifications and
technical changes. Refer to section I. of
this final rule for background on the
interim final rules that we are finalizing.
The scope of the analysis of economic
impacts for this final rule is limited to
the costs and savings associated with
the provisions in the interim final rule
that we are finalizing.
C. Overall Impacts
The CMS Office of the Actuary has
estimated savings and costs to the
Federal government as a result of
various provisions of this final rule.
Tables 4 and 6 detail the breakdown of
costs by cost-bearing entity.
Specifically, Table 4 describes costs and
savings to the Federal government and
Table 6 describes costs to MA
organizations and/or PDP sponsors and
third party entities. As detailed in Table
4, we expect an aggregate net savings to
the Federal government of
approximately $520 million for fiscal
years (FYs) 2010 through 2015 as a
result of the provisions in this final rule.
This estimate represents $1.02 billion in
savings to the Federal government, as a
result of the requirement that certain
non-employer and all employer privatefee-for-service plans must establish
contracts with providers and costs of
approximately $500 million as a result
of the implementation of prompt
payment by prescription drug plans and
MA–PD plans from FYs 2010 through
2015. Administrative costs associated
PO 00000
Frm 00032
Total
capital/
maintenance
costs
($)
Total annual
burden
(hours)
Burden per
response
(hours)
544
15
544
15
43
487
300
10
544
15
544
15
663
79
Respondents
Fmt 4701
Sfmt 4700
Total labor
cost
($)
Total cost
($)
with the provisions of the interim final
rule as finalized by this final rule add
negligibly to the total administrative
costs of the MA or Part D programs.
Table 6 describes the administrative
costs that MA organizations and PDP
sponsors will incur ($19.55 million)
from FYs 2010 through 2015 as a result
of the requirements in this final rule.
Refer to section III. of this final rule
(Collection of Information
Requirements) for additional
information on the calculations and
assumptions that form the basis of our
cost estimates for these provisions.
As described in Table 3 reflecting the
costs and savings in this RIA, we
conclude that the provisions in this
final rule result in a net savings of
approximately $500.5 million over FYs
2010 to 2015.
D. Detailed Impacts
1. Provider Contracts for Employer and
Non-Employer PFFS Plans
(§ 422.114(a)(3) and § 422.114(a)(4))
In our September 18, 2008 IFC, we
estimated an incurred savings (before
the Part B premium offset) of $780
million for FY 2011 to $1.59 billion in
FY 2018 as a result of the requirement
that certain non-employer and all
employer PFFS plans establish contracts
with providers. We arrived at this figure
by first determining how many
coordinated care plans (excluding
regional PPOs) were currently operating
in counties that had PFFS plans. We
then used this estimate to project how
many PFFS plans and members would
be subject to the new requirement to set
up networks of providers by 2011.
Based on the information, as well as the
level of payments that these plans
receive, we estimated how many
members would end up in PFFS plans
that did not need to form networks, how
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many would be in plans that converted
to network PFFS plans, how many
would end up in a coordinated care
plan, and how many would switch to
original Medicare. We used different
assumptions for individual plans and
for group plans. However, for both
group and individual plans, we
assumed that most members would
remain in a PFFS plan (either network
or non-network). For members who
stayed in either a network or nonnetwork PFFS plan, we assumed a
higher plan bid and, therefore, a cost to
Medicare. We assumed a savings for
those beneficiaries that we believed
would enroll in a MA coordinated care
plan, and projected an even larger
savings for beneficiaries that would
enroll in original fee-for-service (FFS)
Medicare. We assumed that 20 percent
of the 2009 cohort PFFS enrollees
would migrate to Medicare FFS in 2011.
Based on this projected enrollment, we
assumed that the per-capita savings for
those migrating would range from 12 to
15 percent, depending on plan type
(employer vs. non-employer).
In this final rule, we are revising the
cost estimate projected in our
September 18, 2008 interim final rule to
reflect the actual proportion of 2009
PFFS enrollees who migrated to
Medicare FFS as compared to those who
remained in an MA plan. Based on an
analysis of enrollment in counties with
the largest PFFS share in 2009, we
estimated that only 6 percent of the
2009 PFFS enrollees migrated to
Medicare FFS as a result of the PFFS
network requirements; with
54631
2. Prompt Payment Provisions
(§ 423.505 and § 423.520)
approximately half of these enrollees
having migrated in 2010 and the other
half having migrated in 2011. Our
revised 6 percent migration assumption
is based on actual MA enrollment
changes from 2009 to 2011 in countries
where PFFS enrollment comprised at
least 50 percent of total MA enrollment.
We additionally assume a 13 percent
per-capita savings for those migrating
from PFFS to FFS—a figure that is
consistent with the 12 to 15 per-capita
savings we estimated in our interim
final rule—based upon 2010 data from
the Medicare Payment Advisory
Commission (MedPAC).
Also, in this final rule, we are
modifying the window over which we
estimate costs and savings to conform to
methodology specified by the Office of
Management and Budget (OMB). We
begin our measurement of costs and
savings in FY 2010, which is the first
year that the requirements finalized in
this final rule resulted in a monetized
impact. We then project the impacts
forward over the minimum 5-year
outlook window, resulting in costs and
savings estimates for the period from
FYs 2010 through 2015. In Table 4 we
estimate a savings to the Federal
government of $1.02 billion over FYs
2010 through 2015 as the result of the
requirement that certain non-employer
and all employer private-fee-for-service
plans must establish contracts with
providers. We provide a detailed
breakdown of these impacts in Table 5.
We indicate the total costs and savings
incurred by this provision over FYs
2010 through 2015 in Table 3.
In our September 18, 2008 IFC, we
estimated that the prompt payment
provisions contained this final rule
would impose significant costs to PDPs,
MA–PD plans, and their subcontractors.
We estimated the loss of investment
income resulting from the prompt
payment provisions would increase the
costs of the Part D program by $670
million from FY 2010 through FY 2018.
In this final rule, we are revising the
cost estimates reported in the interim
final rule based on new data projections
from the CMS Office of the Actuary
(OACT). In our September 18, 2008 IFC,
we originally assumed that 80 percent of
scripts would be electronic and that the
clean claim percentage would be 80
percent. However, we now believe that
both of these percentages are too low.
We have revised the original estimate
under the assumption that 99 percent of
claims are electronic and that 95 percent
of them are clean claims. This
modification results in a higher cost
estimates that are reflected in Tables 3
and 4. As stated earlier, in this final
rule, we are also modifying the window
over which we estimate costs and
savings to conform to OMB convention
for estimating costs and savings in major
rulemaking. Based on the revised
estimates and impact analysis window,
we estimate a total cost of $500 million
to PDPs, MA–PD plans, and their
subcontractors from FY 2010 through
FY 2015.
TABLE 3—ESTIMATED COSTS AND SAVINGS BY PROVISION FOR FISCAL YEARS 2010 THROUGH 2015
[$ In millions]
Provision
Developing SNP Models of
Care (MOC) ..........................
D–SNP Contracting Requirement with States ...................
Comprehensive Written Statement Requirement for D–
SNPs ....................................
Non-employer and Employer
PFFS Network Requirements
srobinson on DSK4SPTVN1PROD with RULES3
SNP Quality Requirements ......
Training and Testing of Agents
and Brokers ..........................
Regulation
section(s)
2011
2012
2013
2014
2015
0.55
0.46
0.46
0.46
0.46
0.46
2.85
422.107(a)
0.08
0.08
0.08
0.08
0.08
0.08
0.48
422.111(b)(2)
0.11
0.11
0.11
0.11
0.11
0.11
0.66
422.114(a)
422.114(b)
422.152(g)
¥69.92
¥159.92
¥179.92
¥189.92
¥199.92
¥219.92
¥1,019.52
5.57
1.86
1.86
1.86
1.86
1.86
14.87
422.2274(d)
423.2274(d)
0.03
0.03
0.03
0.03
0.03
0.03
0.21
423.505
423.520
50.0
70.0
80.0
90.0
100.00
110.00
500.00
¥13.58
¥87.38
¥97.38
¥97.38
¥97.38
¥107.38
¥500.45
Total ..................................
16:24 Aug 31, 2011
2010
Total
(FYs 2010–2015)
($ in millions)
422.101(f)(1)
Prompt payment by prescription drug plans and MA–PD
plans under Part D ...............
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Fiscal year
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Federal Register / Vol. 76, No. 170 / Thursday, September 1, 2011 / Rules and Regulations
TABLE 4—ESTIMATED COSTS AND SAVINGS TO THE FEDERAL GOVERNMENT FOR FISCAL YEARS 2010 THROUGH 2015
[$ In millions]
Provision
Non-Employer and Employer
PFFS Network Requirements
2010
2011
2012
2013
2014
2015
Total
(FYs 2010–2015)
($ in millions)
422.114(a)
422.114(b)
¥70.00
¥160.00
¥180.00
¥190.00
¥200.00
¥220.00
¥1,020.00
423.505
423.520
50.00
70.00
80.00
90.00
100.00
110.00
500.00
............................
¥20.00
¥90.00
¥100.00
¥100.00
¥100.00
¥110.00
¥520.00
Prompt payment by prescription drug plans and MA–PD
plans under Part D ...............
Total ..................................
Fiscal year
Regulation
section(s)
TABLE 5—ESTIMATED FEDERAL SAVINGS FOR NON-EMPLOYER AND EMPLOYER PFFS NETWORK REQUIREMENTS FOR
FISCAL YEARS 2010 THROUGH 2015
[$ In millions]
Fiscal year
2010
Total HI ..................................................................
(Part C & FFS) .......................................................
Total SMI (Part C & FFS) ......................................
Total Medicare (without Part B premium offset) ....
2011
2012
2013
2014
2015
Total
(FYs 2010–2015)
($ in millions)
90.0
90.0
180.00
100.00
100.00
200.00
110.00
110.00
220.00
120.00
110.00
230.00
130.00
120.00
250.00
590.00
570.00
1,160.00
70.00
Total Medicare (with Part B premium offset)
40.00
40.00
80.00
160.00
180.00
190.00
200.00
220.00
1,020.00
TABLE 6—ESTIMATED COSTS TO MA ORGANIZATIONS AND PDP SPONSORS FOR FISCAL YEARS 2010 THROUGH 2015
[$ In millions]
Fiscal year
Regulation
section(s)
Developing SNP Models of
Care (MOC) ..........................
D–SNP Contracting Requirement with States ...................
Comprehensive Written Statement Requirement for
D-SNPs .................................
Non-employer and Employer
PFFS Network Requirements
SNP Quality Requirements ......
Training and Testing of Agents
and Brokers ..........................
Total ..................................
2010
2011
2012
2013
2014
2015
Total
(FYs 2010–2015)
($ in millions)
422.101(f)(1)
0.55
0.46
0.46
0.46
0.46
0.46
2.85
422.107(a)
0.08
0.08
0.08
0.08
0.08
0.08
0.48
422.111(b)(2)
0.11
0.11
0.11
0.11
0.11
0.11
0.66
422.114(a)(3)
422.114(a)(4)
422.152(g)
0.03
0.05
5.57
0.03
0.05
1.86
0.03
0.05
1.86
0.03
0.05
1.86
0.03
0.05
1.86
0.03
0.05
1.86
0.48
14.87
422.2274(d)
423.2274(d)
0.03
*0.00
0.03
*0.00
0.03
*0.00
0.03
*0.00
0.03
*0.00
0.03
*0.00
0.18
0.02
............................
6.42
2.62
2.62
2.62
2.62
2.62
19.55
srobinson on DSK4SPTVN1PROD with RULES3
* Costs appear as zero due to rounding. CMS estimates actual costs of 0.003 million.
E. Alternatives Considered
The implementation of all of the
economically significant provisions of
the interim final rule as finalized by this
final rule was directly mandated by
MIPPA. Therefore, we did not consider
alternative proposals for these selfimplementing provisions.
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F. Accounting Statement
As required by OMB Circular A–4
(available at https://
www.whitehouse.gov/omb/circulars/
index.html), in Table 7, we have
prepared an accounting statement
showing the classification of the
expenditures associated with the
PO 00000
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Fmt 4701
Sfmt 4700
prompt payment provisions of this final
rule and the benefits associated with the
PFFS network provisions. This table
provides our best estimate of the costs
and savings as a result of the changes
presented in this interim final rule.
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54633
TABLE 7—ACCOUNTING STATEMENT: CLASSIFICATION OF ESTIMATED EXPENDITURES
Transfers
($ in millions)
Category
Incurred Savings for the Non-Employer and Employer PFFS Network Provision, FYs 2010–2015
Annualized Monetized Transfers Using 7% Discount Rate .....................................................................
Annualized Monetized Transfers Using 3% Discount Rate .....................................................................
From Whom To Whom? ..........................................................................................................................
¥164.9.
¥167.7.
Federal Government to PFFS Plans.
Prompt payment by prescription drug plans and MA–PD plans under Part D, FYs 2010–2015
Annualized Monetized Transfers Using 7% Discount Rate .....................................................................
Annualized Monetized Transfers Using 3% Discount Rate .....................................................................
From Whom To Whom? ..........................................................................................................................
81.1.
82.4.
Federal Government To Part D Sponsors.
Costs for all other (non-marketing) provisions, FYs 2010–2015
srobinson on DSK4SPTVN1PROD with RULES3
Annualized Monetized Costs Using 7% Discount Rate ...........................................................................
Annualized Monetized Costs Using 3% Discount Rate ...........................................................................
Who is Affected? ......................................................................................................................................
V. Regulatory Flexibility Act Analysis
The Regulatory Flexibility Act (RFA)
(September 19, 1980, Pub. L. 96–354), as
modified by the Small Business
Regulatory Enforcement Fairness Act of
1996 (SBREFA) (Pub. L. 104–121),
requires agencies to determine whether
proposed or final rules would have a
significant economic impact on a
substantial number of small entities
and, if so, to prepare a Regulatory
Flexibility Analysis and to identify in
the notice of proposed rulemaking or
final rulemaking any regulatory options
that could mitigate the impact of the
proposed regulation on small
businesses. For purposes of the RFA,
small entities include businesses that
are small as determined by size
standards issued by the Small Business
Administration, nonprofit organizations,
and small governmental jurisdictions).
Individuals and States are not included
in the definition of a small business
entity.
The RFA also requires agencies to
analyze options for regulatory relief of
small entities, if a rule has a significant
impact on a substantial number of small
entities. The Secretary determined that
the September 18, 2008 IFC (73 FR
54226–54254) that we are finalizing
would have a significant impact on a
substantial number of small entities,
such as small retail pharmacies and
pharmacy benefit managers (PBMs). The
cost impacts for these entities result
from the prompt payment provision
discussed earlier in this document. We
provide a detailed analysis of this
provision’s impact on small entities in
the regulatory impact analysis in our
September 18, 2008 IFC (73 FR 54226–
54254).
In addition, section 1102(b) of the Act
requires us to prepare an analysis if a
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16:24 Aug 31, 2011
Jkt 223001
3.0.
2.9.
MAOs/PDP Sponsors.
rule may have a significant impact on
the operations of a substantial number
of small rural hospitals. This analysis
must conform to the provisions of
section 604 of the RFA. We are not
preparing an analysis for section 1102(b)
of the Act because the Secretary has
determined this final rule would not
have a significant impact on the
operations of a substantial number of
small rural hospitals.
Health care, Health insurance, Health
maintenance organizations (HMO), Loan
programs—health, Medicare, Reporting
and recordkeeping requirements.
VI. Unfunded Mandates Reform Act
Analysis
42 CFR Part 423
Section 202 of the Unfunded
Mandates Reform Act of 1995 (March
22, 1995, Pub. L. 104–4) requires that
agencies assess anticipated costs and
benefits before issuing any rule whose
mandates require spending in any one
year of $100 million in 1995 dollars,
updated annually for inflation. In 2011,
that threshold is approximately $136
million. This final rule does not
mandate any spending by State, local, or
Tribal governments, in the aggregate, or
by the private sector of $136 million.
VII. Federalism Analysis
Executive Order 13132 on Federalism
(August 4, 1999) establishes certain
requirements that an agency must meet
when it promulgates a proposed rule
(and subsequent final rule) that imposes
substantial direct requirement costs on
State and local governments, preempts
State law, or otherwise has Federalism
implications. Since this regulation does
not impose any costs on State or local
governments, the requirements of E.O.
13132 are not applicable.
List of Subjects
Administrative practice and
procedure, Grant programs—health,
Frm 00035
Fmt 4701
Administrative practice and
procedure, Health facilities, Health
maintenance organizations (HMO),
Medicare, Penalties, Privacy, Reporting
and recordkeeping requirements.
Administrative practice and
procedure, Emergency medical services,
Health facilities, Health maintenance
organizations (HMO), Medicare,
Penalties, Privacy, Reporting and
recordkeeping.
For the reasons set forth in the
preamble, the Centers for Medicare &
Medicaid Services amends 42 CFR
chapter IV as set forth below:
PART 417—HEALTH MAINTENANCE
ORGANIZATIONS, COMPETITIVE
MEDICAL PLANS, AND HEALTH CARE
PREPAYMENT PLANS
1. The authority citation for part 417
continues to read as follows:
■
Authority: Sec. 1102 and 1871 of the Social
Security Act (42 U.S.C. 1302 and 1395hh),
secs. 1301, 1306, and 1310 of the Public
Health Service Act (42 U.S.C., 300e, 300e–5,
and 300e–9), and 31 U.S.C. 9701.
Subpart A—General Provisions
2. Amend § 417.402 by revising the
second sentence of paragraph (c)(3) to
read as follows:
■
§ 417.402 Effective date of initial
regulations.
42 CFR Part 417
PO 00000
42 CFR Part 422
Sfmt 4700
*
*
*
(c) * * *
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01SER3
*
*
54634
Federal Register / Vol. 76, No. 170 / Thursday, September 1, 2011 / Rules and Regulations
(3) * * *. If the service area includes
a portion in more than one MSA with
a population of more than 250,000, the
minimum enrollment determination is
made with respect to each such MSA
and counties contiguous to the MSA
that are not in another MSA with a
population of more than 250,000.
PART 422—MEDICARE ADVANTAGE
PROGRAM
3. The authority citation for part 422
continues to read as follows:
■
Authority: Secs. 1102 and 1871 of the
Social Security Act (42 U.S.C. 1302 and
1395hh).
Subpart C—Benefits and Beneficiary
Protections
§ 422.101
[Amended]
4. In 422.101, paragraph (f)(1)(ii) is
amended by removing the phrase
‘‘indentifying goals’’ and adding the
phrase ‘‘identifying goals’’ in its place.
■
Subpart V—Medicare Advantage
Marketing Requirements
5. Section 422.2268 is amended by
revising paragraphs (g) and (h) to read
as follows:
■
§ 422.2268 Standards for MA organization
marketing.
*
*
*
*
*
(g) Market any health care related
product during a marketing
appointment beyond the scope agreed
upon by the beneficiary, and
documented by the plan, prior to the
appointment (48 hours in advance,
when practicable).
(h) Market additional health related
lines of plan business not identified
prior to an individual appointment
without a separate scope of appointment
identifying the additional lines of
business to be discussed.
*
*
*
*
*
■ 6. Section 422.2274 is amended by
revising paragraphs (a)(1)(ii)
introductory text, (a)(1)(ii)(B), (a)(1)(iv),
and (a)(4) to read as follows:
srobinson on DSK4SPTVN1PROD with RULES3
§ 422.2274
Broker and agent requirements.
(a) * * *
(1) * * *
(ii) The compensation amount paid to
an agent or broker for enrollment of a
Medicare beneficiary into an M A plan
is as follows:
*
*
*
*
*
(B) For renewals, an amount equal to
50 percent of the initial compensation
in paragraph (a)(1)(ii)(A) of this section.
*
*
*
*
*
(iv) If the MA organization contracts
with a third party entity such as a Field
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Jkt 223001
Marketing Organization or similar type
entity to sell its insurance products, or
perform services (for example, training,
customer service, or agent
recruitment)—
(A) The total amount paid by the MA
organization to the third party and its
agents for enrollment of a beneficiary
into a plan, if any, must be made in
accordance with paragraph (a)(1) of this
section; and
(B) The amount paid to the third party
for services other than selling insurance
products, if any, must be fair-market
value and must not exceed an amount
that is commensurate with the amounts
paid by the MA organization to a third
party for similar services during each of
the previous 2 years.
*
*
*
*
*
(4) Compensation may only be paid
for the beneficiary’s months of
enrollment during a plan year (that is,
January through December).
(i) Subject to paragraph (a)(4)(ii) of
this section, compensation payments
may be made up front for the entire
current plan year or in installments
throughout the year.
(ii) When a beneficiary disenrolls
from a plan during the—
(A) First 3 months of enrollment, the
plan must recover all compensation
paid to agents and brokers.
(B) Fourth through 12th month of
their enrollment (within a single plan
year), the plan must recover
compensation paid to agents and
brokers for those months of the plan
year for which the beneficiary is not
enrolled.
*
*
*
*
*
PART 423—VOLUNTARY MEDICARE
PRESCRIPTION DRUG BENEFIT
7. The authority citation for part 423
continues to read as follows:
■
Authority: Sec. 1102, 1860D–1 through
1860D–42, and 1871 of the Social Security
Act (42 U.S.C. 1302, 1395w–101 through
1395w–152, and 1395hh).
Subpart K—Application Procedures
and Contracts With Part D Plan
Sponsors
8. Amend § 423.505 by revising
paragraph (b)(21) introductory text to
read as follows:
■
§ 423.505
*
*
*
*
(b) * * *
(21) Effective contract year 2009 and
subsequent contract years, update any
prescription drug pricing standard
based on the cost of the drug used for
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Frm 00036
Fmt 4701
Sfmt 4700
§ 423.520 Prompt payment by Part D
sponsors.
*
*
*
*
*
(c) * * *
(2) * * *
(ii) Determination after submission of
additional information. A claim is
deemed to be a clean claim under
paragraph (b) of this section if the Part
D sponsor that receives the claim does
not provide notice to the submitting
network pharmacy of any remaining
defect or impropriety, or of any new
defect or impropriety raised by the
additional information, in the claim
within 10 days of the date on which
additional information is received under
paragraph (c)(2)(i) of this section. A Part
D sponsor may not provide notice of a
new deficiency or impropriety in the
claim that could have been identified by
the sponsor in the original claim
submission under this paragraph.
(3) Obligation to pay. A claim
submitted to a Part D sponsor that is not
paid by the Part D sponsor within the
timeframes specified in paragraphs
(a)(1)(i) and (ii) or contested by the Part
D sponsor within the timeframe
specified in paragraph (c)(1)(i) and (ii)
of this section must be deemed to be a
clean claim and must be paid by the
Part D sponsor in accordance with
paragraph (a) of this section.
*
*
*
*
*
(e) * * *
(2) Authority not to charge interest. As
CMS determines, a Part D sponsor is not
charged interest under paragraph (e)(1)
in exigent circumstances that prevent
the timely processing of claims,
including natural disasters and other
unique and unexpected events.
*
*
*
*
*
Subpart V—Part D Marketing
Requirements
10. Section 423.2268 is amended by
revising paragraphs (g) and (h) to read
as follows:
■
§ 423.2268
Standards for Part D marketing.
*
Contract provisions.
*
reimbursement of network pharmacies
by the Part D sponsor on—
*
*
*
*
*
■ 9. Amend § 423.520 by revising
paragraphs (c)(2)(ii), (c)(3), and (e)(2) to
read as follows:
*
*
*
*
(g) Market any health care related
product during a marketing
appointment beyond the scope agreed
upon by the beneficiary, and
documented by the plan, prior to the
appointment (48 hours in advance,
when practicable).
E:\FR\FM\01SER3.SGM
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(h) Market additional health related
lines of plan business not identified
prior to an individual appointment
without a separate scope of appointment
identifying the additional lines of
business to be discussed.
*
*
*
*
*
■ 11. Section 423.2774 is amended by
revising paragraphs (a)(1)(ii)
introductory text, (a)(1)(ii)(B), (a)(1)(iv),
and (a)(4) to read as follows:
§ 423.2274
Broker and agent requirements.
*
*
*
*
(a) * * *
(1) * * *
(ii) The compensation amount paid to
an agent or broker for enrollment of a
Medicare beneficiary into a PDP is as
follows:
*
*
*
*
*
(B) For renewals, an amount equal to
50 percent of the initial compensation
in paragraph (a)(1)(ii)(A) of this section.
*
*
*
*
*
(iv) If the Part D sponsor contracts
with a third party entity such as a Field
Marketing Organization or similar type
entity to sell its insurance products or
srobinson on DSK4SPTVN1PROD with RULES3
*
VerDate Mar<15>2010
16:24 Aug 31, 2011
Jkt 223001
perform services (for example, training,
customer service, or agent
recruitment)—
(A) The total amount paid by the Part
D sponsor to the third party and its
agents for enrollment of a beneficiary
into a plan, if any, must be made in
accordance with paragraph (a)(1) of this
section; and
(B) The amount paid to the third party
for services other than selling insurance
products, if any, must be fair-market
value and must not exceed an amount
that is commensurate with the amounts
paid by the Part D sponsor to a third
party for similar services during each of
the previous 2 years.
*
*
*
*
*
(4) Compensation may only be paid
for the beneficiary’s months of
enrollment during a plan year (that is,
January through December).
(i) Subject to paragraph (a)(4)(ii) of
this section, compensation payments
may be made up front for the entire
current plan year or in installments
throughout the year.
(ii) When a beneficiary disenrolls
from a plan during the—
PO 00000
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Fmt 4701
Sfmt 9990
54635
(A) First 3 months of enrollment, the
plan must recover all compensation
paid to agents and brokers.
(B) Fourth through 12th month of
their enrollment (within a single plan
year), the plan must recover
compensation paid to agents and
brokers for those months of the plan
year for which the beneficiary is not
enrolled.
*
*
*
*
*
(Catalog of Federal Domestic Assistance
Program No. 93.773, Medicare—Hospital
Insurance; and Program No. 93.774,
Medicare—Supplementary Medical
Insurance Program)
Dated: May 5, 2011.
Marilyn Tavenner,
Principal Deputy Administrator and Chief
Operating Officer, Centers for Medicare &
Medicaid Services.
Approved: August 12, 2011.
Kathleen Sebelius,
Secretary, Department of Health and Human
Services.
[FR Doc. 2011–22126 Filed 8–26–11; 11:15 am]
BILLING CODE 4120–01–P
E:\FR\FM\01SER3.SGM
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Agencies
[Federal Register Volume 76, Number 170 (Thursday, September 1, 2011)]
[Rules and Regulations]
[Pages 54600-54635]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2011-22126]
[[Page 54599]]
Vol. 76
Thursday,
No. 170
September 1, 2011
Part III
Department of Health and Human Services
-----------------------------------------------------------------------
Centers for Medicare & Medicaid Services
-----------------------------------------------------------------------
42 CFR Parts 417, 422, and 423
Medicare Program; Medicare Advantage and Prescription Drug Benefit
Programs; Final Rule
Federal Register / Vol. 76 , No. 170 / Thursday, September 1, 2011 /
Rules and Regulations
[[Page 54600]]
-----------------------------------------------------------------------
DEPARTMENT OF HEALTH AND HUMAN SERVICES
Centers for Medicare & Medicaid Services
42 CFR Parts 417, 422, and 423
[CMS-4131-F and CMS 4138-F]
RIN 0938-AP24 and 0938-AP52
Medicare Program; Medicare Advantage and Prescription Drug
Benefit Programs
AGENCY: Centers for Medicare & Medicaid Services (CMS), HHS.
ACTION: Final rule.
-----------------------------------------------------------------------
SUMMARY: This final rule finalizes revisions to the regulations
governing the Medicare Advantage (MA) program (Part C), prescription
drug benefit program (Part D) and section 1876 cost plans including
conforming changes to the MA regulations to implement statutory
requirements regarding special needs plans (SNPs), private fee-for-
service plans (PFFS), regional preferred provider organizations (RPPO)
plans, and Medicare medical savings accounts (MSA) plans, cost-sharing
for dual-eligible enrollees in the MA program and prescription drug
pricing, coverage, and payment processes in the Part D program, and
requirements governing the marketing of Part C and Part D plans.
DATES: Effective Date: Except as otherwise specified these regulations
are effective on October 31, 2011.
FOR FURTHER INFORMATION CONTACT:
Vanessa Duran, (410) 786-8697 and Heather Rudo, (410) 786-7627, General
information.
Christopher McClintick, (410) 786-4682, Part C issues.
Lisa Thorpe, (410) 786-3048, Part D issues.
Frank Szeflinski, (303) 844-7119, Part C payment issues.
Camille Brown, (410) 786-0274, Marketing issues.
SUPPLEMENTARY INFORMATION:
I. Background
The Balanced Budget Act of 1997 (BBA) (Pub. L. 105-33) established
a new ``Part C'' in the Medicare statute (sections 1851 through 1859 of
the Social Security Act (the Act)) which established the current MA
program. The Medicare Prescription Drug, Improvement, and Modernization
Act of 2003 (MMA) (Pub. L. 108-173) established the Part D program and
made significant revisions to Part C provisions governing the Medicare
Advantage (MA) program. The MMA directed that important aspects of the
Part D program be similar to, and coordinated with, regulations for the
MA program. Generally, the provisions enacted in the MMA took effect
January 1, 2006. The final rules implementing the MMA for the MA and
Part D prescription drug programs appeared in the January 28, 2005
Federal Register on (70 FR 4588 through 4741 and 70 FR 4194 through
4585, respectively).
As we gained more experience with the MA program and the
prescription drug benefit program, we proposed to revise areas of both
programs and issued a proposed rule on May 16, 2008 (73 FR 28556) that
would have clarified existing policies or codified current guidance for
both programs. The Medicare Improvements for Patients and Providers Act
(MIPPA) (Pub. L. 110-275), enacted on July 15, 2008, called upon the
Secretary to revise the marketing requirements for Part C and Part D
plans in several areas. MIPPA also enacted changes with respect to
Special Needs Plans (SNPs), Private Fee-For-Service plans (PFFS),
Quality Improvement Programs, the prompt payment of Part D claims, and
the use of Part D data. With the exceptions noted in this final rule,
MIPPA required that these new rules take effect at a date specified by
the Secretary, but no later than November 15, 2008.
Because several of these proposed regulatory revisions in our May
16, 2008 proposed rule were overtaken by statutory provisions in MIPPA,
the MIPPA provisions superseded our proposed rulemaking in these areas.
For example, some provisions in our May 16, 2008 proposed rule
addressed issues in areas in which MIPPA required that we establish
marketing limits no later than November 15, 2008. As a result, we
implemented all provisions addressed in our May 16, 2008 proposed rule,
and later overtaken by MIPPA provisions, in our September 18, 2008 and
November 14, 2008 interim final rules with comment (IFCs). We finalized
the non-MIPPA related provisions of our May 16, 2008 proposed rule in
our January 16, 2009 final rule with comment period.
This final rule finalizes the MIPPA-related provisions of our
September 18, 2008 IFC (73 FR 54226), our November 14, 2008 IFC (73 FR
67406), our November 21, 2008 correction notice (73 FR 70598), and one
provision on two SNP-related statutory definitions that was finalized
with a comment period in our January 16, 2009 final rule with comment
period (74 FR 2881).
II. Provisions of This Final Rule
Revisions made in this final rule govern section 1876 cost contract
plans and the MA and prescription drug benefit programs. Several of the
final provisions affect both the MA and Part D programs. In our
discussion that follows, we note when a provision affects both the MA
and prescription drug benefit, and we include in section II.C. of this
final rule, a table comparing the final Part C and Part D program
changes by specifying each issue and the sections of the Code of
Federal Regulations that we are revising for both programs.
A. Changes to the Regulations in Part 422--Medicare Advantage Program
1. Special Needs Plans
Congress authorized special needs plans (SNPs) as a type of
Medicare Advantage (MA) plan designed to enroll individuals with
special needs. The three types of special needs individuals eligible
for enrollment in a SNP identified in the MMA include--(1)
Institutionalized individuals (defined in Sec. 422.2 as an individual
continuously residing, or expecting to continuously reside, for 90 days
or longer in a long term care facility); (2) individuals entitled to
medical assistance under a State Plan under title XIX of the Act; or
(3) other individuals with severe or disabling chronic conditions that
would benefit from enrollment in a SNP.
As of January 2011, there are 455 SNP plan benefit packages (PBPs)
in operation nationwide. These SNP PBPs include 298 dual-eligible SNP
(D-SNP) PBPs, 92 chronic care SNP (C-SNP) PBPs, and 65 institutional
SNP (I-SNP) PBPs.
a. Model of Care (Sec. 422.101(f))
Section 164 of MIPPA added care management requirements for all
SNPs effective January 1, 2010, as set forth in section 1859(f)(5) of
the Act (42 U.S.C. 1395w-28(f)). The new mandate required dual-
eligible, institutional, and chronic condition SNPs to implement care
management requirements which have two explicit components: an
evidence-based model of care and a battery of care management services.
While the revisions made in our September 18, 2008 IFC simply reflected
the substance of the new MIPPA provisions, our May 16, 2008 proposed
rule proposed other, related provisions which were finalized in our
January 12, 2009 final rule.
The first component of the new mandate enacted in section 164 of
MIPPA is a requirement for an evidence-based model of care with an
appropriate
[[Page 54601]]
network of providers and specialists that meet the specialized needs of
the SNP target population. We received a few comments on our September
18, 2008 IFC about whether we would issue evidence-based guidelines for
the model of care, but we did not in our September 18, 2008 IFC
implement this mandate to endorse any particular set of evidence-based
guidelines or protocols; instead, we expected that SNPs would develop
such guidelines and protocols based on the specific elements to be
included in the model of care as found in the 2008 and 2009 Call
Letters. We expected that SNPs would be able to use resources such as
the Agency for Healthcare Research and Quality (AHRQ, https://www.ahrq.gov/). AHRQ does not endorse any particular set of evidence-
based guidelines or protocols; however, its Web site includes access to
nationally-recognized evidence-based practices. The second component is
a battery of care management services that includes: (1) A
comprehensive initial assessment and annual reassessments of an
individual's physical, psychosocial, and functional needs; (2) an
individualized plan of care that includes goals and measurable
outcomes, including specific services and benefits to be provided; and
(3) an interdisciplinary team to manage care. In addition, MIPPA
mandated a periodic audit of SNPs to ensure SNPs meet the model of care
requirements.
We also have issued guidance on the SNP model of care in our 2008
and 2009 Call Letters. In addition, care coordination and the presence
of a provider network comprised of clinical experts pertinent to a
SNP's target population have long been the cornerstones of the SNP
model of care.
In this final rule, we are revising Sec. 422.101(f)(1), which was
effective January 1, 2010, to correct a typo. The phrase that we are
replacing is ``indentifying goals,'' and adding ``identifying goals''
in its place.
b. Definitions: Institutional-Equivalent and Severe or Disabling
Chronic Condition (Sec. 422.2)
Section 164 of MIPPA, inter alia, modified the requirements and
definitions pertaining to an institutional special needs individual and
a ``severe or disabling chronic condition'' special needs individual,
without specifically defining the relevant terms. In response to our
May 16, 2008 proposed rule regarding eligibility for institutional-
level individuals and severe or disabling chronic condition
individuals, we received public comments that requested that we propose
two additional SNP definitions. Accordingly, in our January 12, 2009
final rule with comment period in which we added definitions based on
comments from the May 16, 2008 proposed rule, we specified the
following definitions for ``Institutional Equivalent'' and ``Disabling
Chronic Condition.''
``Institutional-equivalent'' means, for the purpose of defining a
special needs individual, an MA eligible individual who is living in
the community, but requires an institutional level of care (LOC). The
determination that the individual requires an institutional LOC must be
made by--
The use of a State assessment tool from the State in which
the individual resides; and
An assessment conducted by an impartial entity with the
requisite knowledge and experience to accurately identify whether the
beneficiary meets the institutional LOC criteria.
In States and territories that do not have an existing
institutional LOC tool, the individual must be assessed using the same
methodology that specific State uses to determine institutional LOC for
Medicaid nursing home eligibility.
In our January 12, 2009 final rule with comment period, we
specified that the determination of institutional LOC must be made
using a State assessment tool because States have extensive experience
in making LOC determinations. We also specified that this LOC
determination also be made by an additional entity, other than the
Medicare Advantage Organization (MAO), to ensure the impartially of the
assessment.
``Severe or Disabling Chronic Condition'' means, for the purposes
of defining a special needs individual, an MA eligible individual who
has one or more co-morbid and medically complex chronic conditions that
are substantially disabling or life-threatening; has a high risk of
hospitalization or other significant adverse health outcomes; and
requires specialized delivery systems across domains of care.
We did not receive any comments on these definitions. As such, they
are adopted without modification in this final rule.
c. Dual-Eligible SNPs and Contracts With States (Sec. 422.107)
Section 164(c) of MIPPA modified section 1859(f)(3)(D) of the Act
to require that, effective January 1, 2010, all MA organizations
offering new dual-eligible SNPs (D-SNPs), or seeking to expand the
service area of existing D-SNPs, have a contract with the State
Medicaid agency(ies) in the State(s) in which the D-SNP operates to
provide benefits, or to arrange for the provision of benefits to
individuals entitled to receive medical assistance under title XIX of
the Act. In order to implement this requirement, we specified in our
(74 FR 54226) IFC published on September 18, 2008 that the contract
with the State Medicaid agency(ies) must include, at minimum: (1) The
MAO's responsibility to provide or arrange for Medicaid benefits; (2)
the category(ies) of eligibility covered under the D-SNP; (3) the
Medicaid benefits covered under the D-SNP; (4) the cost-sharing
protections covered under the D-SNP; (5) the identification and sharing
of information on Medicaid provider participation; (6) the verification
of enrollee's eligibility for both Medicare and Medicaid; (7) the
service area covered by the D-SNP; and (8) the contract period for the
D-SNP. We further clarified that States are not required to enter into
these contracts with a particular plan or any SNP in the state at all,
and that we would not permit D-SNPs without State contracts to expand
their service areas in 2010. We also specified that, for contract year
2010, MAOs with existing D-SNPs may continue to operate in their
existing service area without a State Medicaid Agency contract,
provided they meet all other statutory requirements, including care
management and quality improvement program requirements. We set forth
these requirements at Sec. 422.107.
Comment: Many commenters supported requiring the collaboration
between MAOs offering D-SNPs and State Medicaid agencies. However, the
majority of comments that offered qualified support raised questions
and concerns about operational issues related to the submission of
these State Medicaid Agency contracts to CMS. Several commenters
contended that variation in State contracting and procurement processes
make it difficult for D-SNPs to obtain State Medicaid Agency contracts
by CMS' deadline, and requested that we give D-SNPs additional time and
flexibility, on a case by case basis, to meet our contracting
deadlines.
Response: We appreciate the commenters' support for the requirement
that D-SNPs contract with the State Medicaid agencies in the States
within which the D-SNPs operate. Although we appreciate the information
about how D-SNPs are impacted by our State Medicaid Agency contract
submission deadlines, we are not modifying the provision to address the
operational issues that the commenters raised because we do not
[[Page 54602]]
believe that rulemaking is the appropriate vehicle for addressing such
issues. However, we note, that while we are not addressing these
specific operational concerns in this final rule, we provided
operational guidance to MAOs well in advance of the 2012 contract
submission deadline. Additional guidance for the 2013 contract
submission deadline will be included in the 2013 SNP Application, the
Call Letter for CY 2013, and in any additional HPMS memoranda about the
D-SNP-State Medicaid agency contract requirement.
Comment: A number of commenters that submitted comments sought
clarification on the States' obligations to contract with D-SNPs,
including whether a State Medicaid agency is required to enter into
contracts with all D-SNPs that seek to operate in its State. One
commenter expressed concern about being able to contract with all of
the D-SNPs that operate in its State because of budgetary concerns and
contended that this MIPPA requirement to contract with D-SNPs conflicts
with its established Medicaid managed care models. A few commenters
suggested that CMS hold D-SNPs harmless if the D-SNP made a good faith
effort to contract and the State Medicaid agencies either refused to
contract with the D-SNP at all or refused to include the required
provisions of Sec. 422.107(c) in the contract between the DSNP and the
State Medicaid agency. Several of these commenters requested that CMS
provide incentives and assistance to States to contract with D-SNPs and
facilitate the contracting process between D-SNPs and the State
Medicaid agencies. By contrast, one commenter recommended that CMS
communicate with State Medicaid agencies about D-SNPs that seek to
operate in its State so the State can let CMS know what SNPs it will
not contract with, thereby alleviating CMS' burden of reviewing SNPs
with which a State will not contract.
Response: As explicitly provided in section 164(c)(4) of MIPPA,
States are not under any obligations to contract with D-SNPs and can
decline a D-SNP's request to enter into a contract for any reason. D-
SNPs must still comply with the State contract requirements as
established in section 164(c) and our regulations at Sec. 422.107.
However, as required by MIPPA and modified by the Affordable Care Act
of 2010, to operate during contract year 2013 and beyond, all D-SNPs
must secure a State Medicaid Agency contract containing, at minimum,
all provisions listed in Sec. 422.107(c); existing D-SNPs that do not
obtain a required contract with their State Medicaid agency(ies) will
not be permitted to continue. We do not believe that Congress intended
that we hold D-SNPs harmless if the D-SNP made a good faith effort to
contract and the State Medicaid agencies either refused to contract
with the D-SNP at all or refused to include the required provisions. As
required by section 164(c) of MIPPA, and in an effort to facilitate the
contracting process between State Medicaid agencies and D-SNPs, we have
established a State Resource Center to provide States with helpful
information as they engage in contract negotiations with D-SNPs. This
State Resource Center is designed to facilitate integration and
coordination of benefits, policies, and day-to-day business processes
between State Medicaid agencies and D-SNPs, and was also developed to
provide a forum for States to make inquiries and share information with
CMS and each other about the coordination of State and Federal policies
pertaining to SNPs. States and D-SNPs seeking assistance with these
requirements may e-mail at State_Resource_Center@cms.hhs.gov, or
visit the State Resource Center Web site at https://www.cms.hhs.gov/SpecialNeedsPlans/05_StateResourceCenter.asp. We are, therefore,
finalizing this provision without further modification.
Comment: Several commenters requested clarification on the meaning
of ``providing benefits, or arranging for benefits to be provided''
under Sec. 422.107(b), which states that ``[t]he MA organization
retains responsibility under the contract for providing benefits, or
arranging for benefits to be provided, for individuals entitled to
receive medical assistance under title XIX * * *''. A few commenters
sought confirmation that, with this language, CMS is not requiring D-
SNPs to provide the Medicaid benefits directly to the dual-eligible
beneficiary; rather, these commenters suggested that they should be
able to subcontract with another entity for the provision of the
benefits. Additionally, one commenter questioned whether States may
enter into a State Medicaid Agency contract with a D-SNP under which
the SNP does not have a contractual obligation to provide any Medicaid
benefits. As noted by this commenter, such an option would enable
States to facilitate the continued operation of D-SNPs without creating
a conflict with the State's existing managed care models.
Response: D-SNPs may provide Medicaid benefits directly, or under
contract with another entity, but must retain responsibility for the
Medicaid benefits. States and D-SNPs identify the package of Medicaid
benefits included under the D-SNP in their contract negotiations. The
requirement that the D-SNP retain responsibility for the Medicaid
benefits does not allow for a MIPPA compliant State Medicaid Agency
contract under which the SNP does not have a contractual obligation to
provide any Medicaid benefits. We are, therefore, finalizing this
provision without further modification.
Comment: Many commenters questioned and sought clarification on the
minimum contract requirements specified in Sec. 422.107(c) and
questioned whether various existing contracting arrangements between
MAOs and States (that is, HIPAA business associate agreements or
existing contracts between States and Medicaid managed care
organizations) would satisfy the requirements of Sec. 422.107(c).
Commenters also requested we clarify: (1) The meaning of ``provide or
arrange for Medicaid benefits'' under Sec. 422.107(c)(1); (2) whether
under Sec. 422.107(c)(2), the State Plan governs the categories of
dual eligible beneficiaries to be specified under the State contract,
and whether the D-SNP must serve all duals in a State as opposed to
smaller subsets of the State's dual-eligible population; (3) the scope
of Medicaid benefits to be covered under the SNP; (4) the meaning
``cost sharing provisions under the SNP''; (5) the meaning of
``identification and sharing of information on Medicaid provider
participation''; (6) the meaning of ``verification of enrollee's
eligibility for both Medicare and Medicaid''; (7) whether the Medicaid
managed care contract service area must match up with the D-SNP service
area; and (8) whether CMS will accept contracts with evergreen clauses.
Response: In order to comply with the State Medicaid Agency
contract requirements under section 164 of MIPPA, all contracts must,
at minimum, contain the provisions outlined in Sec. 422.107(c). We are
unable to make a blanket determination that certain agreements between
SNPs and State Medicaid agencies do or do not contain all of the
required provisions; rather, we will review each contract individually
for each required element to determine compliance. To provide D-SNPs
more information on these requirements, we released and will continue
to update additional guidance through the Medicare Managed Care Manual
and other guidance vehicles (that is, HPMS memos) on the minimum
contract requirements specified in Sec. 422.107. Additionally, the
following explanations provide some further
[[Page 54603]]
clarification on the required contract provisions:
The MA organization's responsibility, including financial
obligations, to provide or arrange for Medicaid benefits: This
requirement under Sec. 422.107(c) simply requires that the contract
between the D-SNP and the State Medicaid agency clearly outline the
process by which the D-SNP will provide or arrange for Medicaid
benefits and specify how the Medicare and Medicaid benefits will be
integrated and/or coordinated. The meaning of ``provide or arrange for
Medicaid benefits'' is previously discussed in response to the previous
comment regarding the meaning of these terms under Sec. 422.107(b).
The category(ies) of eligibility for dual-eligible
beneficiaries to be enrolled under the SNP, including the targeting of
specific subsets: This contract provision must specify the population
of dual-eligible beneficiaries eligible to enroll in the D-SNP, and any
enrollment limitations for Medicare beneficiaries under this D-SNP must
parallel any enrollment limitations under the Medicaid program and
Medicaid State Plan. A D-SNP contract with a State Medicaid agency may
be for the State's entire population of dual-eligible beneficiaries or
may cover certain categories of dual-eligible individuals. To the
extent a State Medicaid agency excludes specific groups of dual
eligibles from their Medicaid contracts or agreements, those same
groups must be excluded from enrollment in the SNP, provided that the
enrollment limitations parallel the structure and care delivery of the
State Medicaid program. For organizations that contract with the State
as a Medicaid managed care plan, enrollment in the D-SNP must be
limited to the dual-eligible beneficiaries permitted to enroll in that
organization's Medicaid managed care contract.
The Medicaid benefits covered under the SNP: This State
contract provision must specify information on benefit design and
administration, and delineate plan responsibility to provide or arrange
for benefits. The contract should specify the Medicaid benefits offered
under the State Plan as well as those benefits the D-SNP will offer
that go beyond what is required under Original Medicare.
The cost-sharing protections covered under the SNP: The
State Medicaid Agency contract should include the limitation on out of
pocket costs for the applicable categories of dual eligible
beneficiaries (for example, full benefit dual-eligible individuals). D-
SNPs must enforce limits on out-of-pocket costs for dual-eligibles, and
contracts between D-SNPs and State Medicaid agencies must specify that
the D-SNP will not impose cost-sharing requirements on specified dual-
eligible individuals that would exceed the amounts permitted under the
State Medicaid Plan if the individual were not enrolled in the D-SNP.
The identification and sharing of information on Medicaid
provider participation: Meeting this contracting element requires that
the information provided include a process for the State to identify
and share information on providers contracted with the State Medicaid
agency for inclusion in the SNP provider directory. Although CMS does
not require all providers to accept both Medicare and Medicaid, the D-
SNP's Medicare and Medicaid networks should meet the needs of the dual-
eligible population served.
The verification of enrollee's eligibility for both
Medicare and Medicaid: The contract must describe in detail how the
State Medicaid agency will provide D-SNPs with access to real time
information to verify eligibility of enrolled dual eligible members.
The service area covered by the SNP: The State contract
provision must clearly identify the covered service area in which the
State has agreed the D-SNP may operate. The D-SNPs service area cannot
exceed the service area specified in the State Medicaid Agency
contract. By contrast, the Medicaid managed care service area can
exceed or include more counties than the D-SNP service area.
The contract period for the SNP: The State Medicaid Agency
contract requires a contract term covering at least January 1 through
December 31 of the relevant MA contract year. If the State is unable to
meet this required contract term provision, the D-SNP may include an
evergreen clause within the contract and provide information about when
the State issues updates to its existing contracts with evergreen
clauses. Therefore, we are finalizing this provision without
modification.
Comment: One commenter sought clarification about whether a D-SNP
with authority to operate without a State Medicaid Agency contract can
increase enrollment in the existing counties in its service area.
Response: D-SNPs that are permitted to operate in contract year
2012 without a State Medicaid Agency contract are also permitted to
increase enrollment in the counties in their existing service area.
Section 164(c) of MIPPA provided that all new D-SNPs must have
contracts with the State Medicaid agencies in the States in which the
D-SNPs operate. This provision allowed existing D-SNPs that were not
seeking to expand their service areas the authority to continue
operating without a State contract through the 2010 contract year. In
2010, section 3205 of the Affordable Care Act extended this provision
for existing, non-expanding D-SNPs through the end of the 2012 contract
year. As such, for contract year 2012, D-SNPs are only required to have
a signed State Medicaid Agency contract to operate if they: (1) Are
offering a new D-SNP-type in CY 2012; (2) are expanding the service
area of an existing D-SNP type in CY 2012; (3) offered a new D-SNP type
in CY 2010 or CY 2011; or (4) expanded the service area of an existing
D-SNP during either of these 2 contract years. Since our April 2011
final rule (76 FR 21563) entitled, Medicare Program: Changes to the
Medicare Advantage and the Medicare Prescription Drug Benefit Programs
for Contract Year 2012 and Other Changes, finalized changes to Sec.
422.107(d)(1)(ii) such that existing D-SNPs can operate without State
Medicaid contracts through CY 2012, provided they do not expand their
service areas, the regulatory text changes we made to Sec.
422.107(d)(1)(ii) in our September 18, 2008 IFC have been superseded.
Therefore, in this final rule, we are not finalizing the regulatory
text changes to Sec. 422.107(d)(1)(ii) that we described in our
September 18, 2008 IFC.
Comment: Two commenters sought clarification on whether MIPPA's
State Medicaid Agency contract requirement applies only to D-SNPs or to
all SNPs types that serve and enroll dual-eligible beneficiaries. One
commenter suggested this provision broadly apply to all SNP types.
Response: Section 164(c) of MIPPA requires that D-SNPs contract
with the State Medicaid agencies in the States in which the D-SNP
operates to provide benefits, or arrange for benefits to be provided,
for individuals entitled to receive medical assistance under title XIX.
This requirement is found in section 164(c) of MIPPA under a subsection
starting with the statutory text ``ADDITIONAL REQUIREMENTS FOR DUAL
SNPS.'' Further, this provision specifically refers to a specialized MA
plan for special needs individuals described in subsection
(b)(6)(B)(ii), which we have interpreted in past guidance to mean D-
SNPs. As such, it is clear that Congress only intended that this State
contract requirement apply to D-SNPs, and not C-SNPs and I-SNPs that
enroll dual-eligible beneficiaries. Therefore, we are finalizing this
provision without modification.
[[Page 54604]]
d. SNPs and Quality Improvement Program (Sec. 422.152)
Section 164 of MIPPA amended section 1852(e)(3)(A) of the Act to
add clause (ii) and added a new paragraph (6) to section 1857(d) of the
Act. Section 1852(e)(3)(A)(ii) of the Act requires that data collected,
analyzed, and reported as part of the plan's quality improvement (QI)
program must measure health outcomes and other indices of quality at
the plan level with respect to the model of care (MOC) as required in
section 1859(f)(2) through (5) of the Act. As a Medicare Advantage (MA)
plan, each SNP must implement a documented QI program for which all
information is available for submission to CMS or for review during
monitoring visits. The focus of the SNP QI program should be the
monitoring and evaluation of the performance of its MOC (see Sec.
422.101(f)). In the September 18, 2008 IFC, we stated that, no later
than January 1, 2010, the program should be executed as a three-tier
system of performance improvement.
The first tier of this program consisted of collection and analysis
of data on quality and outcome to enable beneficiaries to compare and
select among health coverage options. As part of the first tier
implementation and to pilot the development of comparative measures to
facilitate beneficiary choice, SNPs were required to collect, analyze,
and submit 13 Healthcare Effectiveness Data and Information Set
(HEDIS[supreg]) measures and three National Committee on Quality
Assurance (NCQA) structure and process measures in CY 2008. Since CY
2008, we have required SNPs to submit eight HEDIS[supreg] and six NCQA
structure and process measures.
The second tier of the QI program for SNPs was effective on January
1, 2010 and was implemented consistent with the requirements Sec.
422.152(g). As we articulated in our September 18, 2008 IFC, Sec.
422.152(g) reflects the requirement under section 1852(e)(3)(A)(ii) of
the Act, added by MIPPA, that SNPs collect, analyze, and report data
that measures the performance of their plan-specific MOC. SNPs may
measure the effectiveness of their MOCs, as required under Sec.
422.152(g), using a variety of plan-determined methodologies, such as
claims data, record reviews, administrative data, clinical outcomes,
and other existing valid and reliable measures (for example, Assessing
Care of Vulnerable Elders (ACOVE) measures, Minimum Data Set (MDS),
HEDIS[supreg], Health Outcomes Survey (HOS), and the Outcome and
Assessment Information Set (OASIS)) at the plan level to evaluate the
effectiveness of the process of care and clinical outcomes.
Specifically, each SNP must measure the effectiveness of its MOC
through the collection, aggregation, analysis, and reporting of data
that demonstrate: Access to care; improvement in beneficiary health
status; staff implementation of the MOC as evidenced by measures of
care structure and process from the continuity of care domain;
comprehensive health risk assessment; care management through an
individualized plan of care; provision of specialized clinical
expertise targeting its special needs population through a provider
network; coordination and delivery of services and benefits through
transitions across settings and providers; coordination and delivery of
extra services and benefits that meet the needs of the most vulnerable
beneficiaries; use of evidence-based practices and/or nationally
recognized clinical protocols; and the application of integrated
systems of communication. As we specified in our September 18, 2008
IFC, each SNP must coordinate the systematic collection of data using
indicators that are objective, clearly defined, and based on measures
having established validity and reliability. We further clarified that
the indicators should be selected from a variety of quality and outcome
measurement domains such as functional status, care transitioning,
disease management, behavioral health, medication management, personal
and environmental safety, beneficiary involvement and satisfaction, and
family and caregiver support. We also stated that SNPs must document
all aspects of their QI program, including data collection and
analysis, actions taken to improve the performance of the MOC, and the
participation of the interdisciplinary team members and network
providers in QI activities.
We are currently implementing the third tier of the QI program,
which is the required reporting of monitoring data, that consists of a
prescribed sample of data that SNPs collect under the second tier of
the QI program to measure their performance under their MOCs. MA
organizations must currently collect and report ``data that permits the
measurement of health outcomes and other indices of quality.''
Accordingly, MA organizations must collect and report data from the
HEDIS[supreg], HOS, and CAHPS[supreg] instruments, as well as the SNP
structure and process measures. We make these performance data
available to the public (on a summary basis and at the plan level).
The Affordable Care Act (ACA) requires that, starting in 2012, all
SNPs be approved by the National Committee on Quality Assurance (NCQA)
based on standards developed by the Secretary. In our April 2011 final
rule (76 FR 21466-21448), we specified that the SNP MOC would be the
basis of NCQA's approval of SNPs. We developed the standards and
scoring criteria for each of the 11 elements of the MOC for the NCQA to
use for the SNP approval process.
Section 1857(d)(6) of the Act stipulates that we will conduct
reviews of the SNP MOC in conjunction with the periodic audits of the
MA organizations. During 2010 and 2011, we conducted a pilot study to
assist us in determining the best methods for assessing the MOCs once
they were implemented by the SNPs. We will expand this effort in 2012,
by assessing a sample of the SNPs that attained a 3-year approval as a
result of the NCQA SNP approval process that was mandated under the
Affordable Care Act. This assessment will help us ensure that SNPs are
providing care consistent with their approved MOC and to identify MAOs'
strengths and weaknesses in implementing their MOCs. We also hope to
use this information to identify best practices to share with plans and
the public.
After considering comments we received, we are finalizing these
provisions without modification.
Comment: One commenter viewed this provision as a positive addition
to demonstrating the value and effectiveness of the SNP model. To
ensure successful implementation and to improve clarity the commenter
offered the following suggestions:
Section 422.152(g)(2)--To ensure that CMS, contracting
plans, and other interested parties are referring to the same standard,
the commenter suggested that the regulation specify the source of the
domains referenced (for example, CMS, NCQA, NIH).
Section 422.152(g)(2)(viii)--The commenter was concerned
that the delivery of extra services and benefits to meet the
specialized needs of the most vulnerable beneficiaries may conflict
with current CMS guidance on MA bids and benefits. The commenter
requests that CMS clarify how a SNP would provide a different benefit
set or set of services to those populations as the term ``extra
services and benefits'' seems to imply.
Section 422.152(g)(2)(x)--The commenter believes that the
use of the term ``plans demonstrating use of integrated systems of
communication''
[[Page 54605]]
is unclear and requests that CMS provide additional clarification as to
the intent of the measure CMS references.
Response: We appreciate the commenter's interest in this issue.
With respect to Sec. 422.152(g)(2), we are using the definitions of
domains as described by the Care Continuum Alliance, formerly the
Disease Management Association of America. An integrated system of
communication is the system the plan employs to communicate with all of
its stakeholders--providers, beneficiaries, the public and regulatory
agencies. This definition is included in Chapter 5 of the Medicare
Managed Care Manual (``Quality Improvement Program''). The chapter,
which is part of the Publication 100-16, may be accessed online at
https://www.cms.hhs.gov/Manuals/IOM.
We expect MA organizations offering SNPs to incorporate some or all
of the following benefits that exceed the basic required Medicare A and
B benefits offered by other MA products available in the same service
area--(1) No or lower beneficiary cost-sharing; (2) longer benefit
coverage periods for inpatient services; (3) longer benefit coverage
periods for specialty medical services; (4) parity (equity) between
medical and mental health benefits and services; (5) additional
preventive health benefits (for example, dental screening, vision
screening, hearing screening, age-appropriate cancer screening, risk-
based cardiac screening); (6) social services (for example, connection
to community resources for economic assistance); (7) transportation
services; and (8) wellness programs to prevent the progression of
chronic conditions.
Finally, in Sec. 422.152(g)(2)(x), we state that, as part of its
quality program, a SNP must incorporate use of integrated systems of
communication as evidenced by measures from the care coordination
domain. An integrated system of communication is the system the plan
employs to communicate with all of its stakeholders--providers,
beneficiaries, the public and regulatory agencies. An example of an
integrated communication system is a call center that might, as a
reminder, reach out to clients in advance of their scheduled
appointments.
Comment: One commenter expressed the view that current CMS policy
in the area of allowed extra services and benefits to meet the needs of
vulnerable beneficiaries is unclear, resulting in instability of
benefit packages (for example, an extra benefit of independent living
skills was approved one year and disapproved the next year). The
commenter also contends that CMS' policy is not applied consistently
across organizations, resulting in an unlevel playing field for some
MAOs. Another commenter advised that the plan's care management
approach may be more a matter of ``how'' and ``when'' benefits are
provided and reimbursed than what extra benefits and services are
provided.
Response: We have provided guidance to MA organizations offering
SNPs that they should incorporate some or all of the following benefits
that exceed the basic required Medicare A and B benefits offered by
other MA products available in the same service area--(1) No or lower
beneficiary cost-sharing; (2) longer benefit coverage periods for
inpatient services; (3) longer benefit coverage periods for specialty
medical services; (4) parity (equity) between medical and mental health
benefits and services; (5) additional preventive health benefits (for
example, dental screening, vision screening, hearing screening, age-
appropriate cancer screening, risk-based cardiac screening); (6) social
services (for example, connection to community resources for economic
assistance); (7) transportation services; and (8) wellness programs to
prevent the progression of chronic conditions. As the commenter
asserts, as important as the provision of ``extra'' services is plans'
appropriate management of all benefits--both those covered by Parts A
and B and those that extend or enrich Parts A and B services or provide
supplemental benefits--for their particular populations is equally as
important to us. With respect to the commenters' assertion that our
policy is not applied consistently across organizations, we note that
our bid review process very carefully scrutinizes permissible
supplemental benefits across all MA plan.
Comment: A commenter stated that the term ``health status,'' in
reference to the second-tier language in the September 18, 2008 IFC,
can be interpreted in a variety of ways. In an effort to promote
consistent compliance by SNPs, the commenter recommends that CMS
provide an explanation of the meaning of the term. The commenter also
stated that depending upon the beneficiary's disease state, the course
of the beneficiary's medical condition may be expected to result in
declining health status. The commenter recommends that CMS revise the
regulation to accommodate this circumstance.
Response: We have not provided a specific definition of health
status, as it is more appropriate for SNPs to apply a definition that
is appropriate for its population. We understand that for beneficiaries
with certain medical conditions, the natural course of the disease will
result in a decline in health status and death. However, our intent is
to improve health status for the overall Medicare population.
Comment: Several commenters contended that health outcomes cannot
be achieved without consideration of other quality of life indicators,
such as adequate housing, engagement in meaningful activities,
employment/community activities, and self-determination. These
commenters suggested that meaningful measures of outcomes and quality
should include personal experience outcomes. One of the commenters
urged CMS to consider how ``improvement in health status'' will apply
to persons whose care plan is focused on maintaining current
functioning, delaying decline, or approaching the end of life.
Response: We agree that health outcomes are linked to many other
factors in a patient's life. We intend to continue to explore best
practices for measuring health outcomes in the Medicare population. We
will also consider how ``improvement in health status'' will apply to
persons whose care plan is focused on maintaining current functioning,
delaying decline, or approaching the end of life.
Comment: One commenter noted that the regulation identifies data
collection, analysis, and reporting as well as audit requirements in
its QI system but that it does not provide in-depth specifications. The
commenter suggests that such measures and specifications need further
development and should be integrated with State's quality measures and
data requirements.
Response: Since the publication of the September 18, 2008 IFC, we
have issued guidance to plans regarding in-depth data specifications in
various guidance vehicles, including HPMS memoranda. Much of this
guidance is also consolidated in Chapter 5 of the Medicare Managed Care
Manual, ``Quality Improvement Program.''
We are currently revising the process that MA organizations will
use to submit their 2012 Chronic Care Improvement Programs (CCIPs) and
Quality Improvement Projects (QIPs) and automating collection within a
new module in the Health Plan Management System (HPMS). We are also
revising and streamlining the templates that MA organizations will use
for CCIP and QIP submission through the Paperwork Reduction Act
process. The new format will allow MA organizations to demonstrate how
the CCIP and/or QIP is developed, implemented and analyzed on a
continuous cycle and to show where improvements in care occur. We
[[Page 54606]]
will provide more detailed guidance and timelines, as well as in-depth
training on the new CCIP and QIP tools in the fall of 2011. We are also
developing an MA quality Web page, which we intend to use to provide
important information to external stakeholders, including MA
organizations.
With respect to the commenter's specific concern about integration
of quality data specifications with those of individual States, we note
that is it not currently possible to integrate Medicare and Medicaid
quality reporting requirements at this time. However, this is an issue
we are currently exploring in coordination with the Federal Coordinated
Health Care Office (FCHO).
Comment: Several commenters advised that States have many quality
assurance requirement processes in place for Medicaid as such the new
requirements must not conflict/override/interfere with current Medicaid
contract requirements. According to the commenters, SNPs are concerned
that they will be forced to try and reconcile conflicting Medicare and
Medicaid requirements with States without clear guidance from CMS.
Areas of potential overlap include care plans, initial/annual health
risk assessments, performance measures, and appeals and grievances.
Response: We understand the potential for conflicting requirements
and are currently working with the FCHO to consider ways of more
closely aligning Medicare and Medicaid requirements.
The FCHO published the Alignment Initiative on May 16, 2011. This
Initiative is focused on the new Office's efforts to address
misalignments between Medicare and Medicaid, including extensive
treatment and discussion of differing Medicare and Medicaid
requirements for integrated managed care plans, including SNPs. CMS is
reviewing the extensive comments that it has received and is working on
addressing issues identified by this Office and commenters. Further
guidance will be forthcoming.
Comment: One commenter questioned how continuum of care is defined.
The commenter urged that CMS be careful not to encroach on the right of
State Medicaid agencies to define what benefits to include in its
contracts with SNPs.
Response: We have no intention of encroaching on State Medicaid
agencies' rights to define the Medicaid benefits that are available for
the dual eligible population. Continuum of care refers to patients
receiving the care that is appropriate for managing their specific
health conditions. We recommend using the Care Continuum Alliance's
definition as a resource. Additional information on continuum of care
can be found at https://www.carecontinuum.org.
Comment: One commenter believed there was a lack of evidence based
guidelines for some populations, such as specific disability groups;
the commenter suggests that CMS should include language allowing
locally recognized protocols to permit maximum flexibility. Another
commenter stated that an evidence base does not exist for the co-morbid
populations most likely to receive care via SNPs.
Response: We understand that evidence-based practice in medicine is
a growing field and, as such, acknowledge that there may not be
evidence-based protocols for all clinical conditions and co-
morbidities. We do, however, expect plans to institute evidence-based
protocols and practices that are available and appropriate for their
patient population. Where there is no evidence-based guidance, then we
expect that the plan will seek guidance from their account manager at
the regional office and, in conjunction with CMS, determine the best
approach to implement.
Comment: One commenter expressed concern that SNPs which have high
cost, high need dual populations will be compared with other SNPs
serving other subsets of the population without an appropriate risk
adjustment and stratification system. The commenter questions whether
CMS has a plan for making fair comparisons of data across such
differences in populations among D-SNPs, as well as between C-SNPs, I-
SNPs, and D-SNPs.
Another commenter questioned how there can be comparisons across
different types of SNPs when the populations are so different. The
commenter recommends that CMS exclude integrated, full benefit D-SNPs
from the requirements.
Response: We understand that there are differences in SNP
populations. The MOC is the vehicle for SNPs to identify, implement,
provide, and coordinate appropriate health care for their specific
target populations. Effecting the type of data comparisons recommended
by the commenter would require us to develop data measures specific to
each SNP type. At this time, we do not anticipate developing such
measures. We are aware, however, of the measurement issues that SNPs
with small enrollments face. We are currently focusing our attention on
these issues in order to refine our measures for SNPs, including those
with low enrollments. One way we are addressing this concern is through
a contract to develop outcome measures for MA organizations, as well as
for SNPs more specifically. Through this contract we are reviewing all
current SNP measures and developing measures where there are gaps,
including for SNPs with low enrollment. We expect this work on outcome
measures to be completed in late 2014.
We do not agree with the commenter that fully integrated dual
eligible SNPs should be exempt from data reporting requirements. All
SNP types must comply with our requirements.
Comment: One commenter contended that reporting quality data by
PBP/plan would result in many low enrollment SNPs not having any
members in the denominator, or so few that the data/rates would not be
meaningful. The commenter recommends that quality data instead be
reported by SNP type (for example, D-SNP) to ensure CMS and
beneficiaries have meaningful data for plan comparison purposes.
Response: We understand that there are potentially SNPs with very
low enrollment (small denominators). Because of this, we currently have
data reported at the contract level. We understand that plans with
small enrollments, especially SNPs, may not have the data resources
available to them to track and monitor quality on an ongoing basis.
However, SNPs are required to collect HEDIS[reg] data using selected
measures that have been developed just for plans with smaller
enrollments. These data, as well as the NCQA structure and process
measures, should be used to track and monitor areas that could benefit
from ongoing quality improvement. Also, small plans may have encounter
data or other data specific to the operations of their organization
that could be useful for quality improvement.
As part of our continued effort to explore measures that are more
sensitive for plans with low enrollment, we are developing outcome
measures for the MA program, including SNPs. We will also conduct a
pilot study to test the measures (for example, measures that address
health outcomes related to coordination of care and transitions of
care), as well as a larger study to validate the measures. One of our
goals is to incorporate some of these measures into the MA plan rating
system. This work will also assist us in developing measures to address
the concerns of plans with low enrollment that cannot report using some
of the current measures in the CAHPS[reg]; HEDIS[reg],
[[Page 54607]]
and/or HOS instruments. We expect to complete our work in late 2014.
Comment: One commenter advised that they have heard concerns from
both States and plans regarding the stringency of the QI requirements
and their potential impact on plans' stability.
Response: We appreciate the commenter's interest in this issue. We
believe that improving quality and having the data to demonstrate these
improvements will help support the stability and viability of the
program.
Comment: One commenter recommended that CMS promptly issue guidance
with operational instructions implementing the 2008 SNP Chronic
Condition Panel Final Report. MIPPA restricted enrollment in C-SNPs to
special needs individuals that ``have one or more co-morbid and
medically complex chronic conditions that are substantially disabling
or life-threatening, have a high risk of hospitalization or other
significant adverse health outcomes, and require specialized delivery
systems across domains of care.''
Response: Fifteen SNP-specific chronic conditions were recommended
by the panel and adopted beginning with the CY 2009 plan year. The
Special Needs Plan Chronic Condition Panel Final Report was made public
on November 12, 2008. The final report is available on the CMS Web site
at: https://www.cms.gov/SpecialNeedsPlans/Downloads/SNP_CC_Panel_Final_Report.zip.
Comment: In questioning how the new requirements to collect,
analyze, and report data as well as new requirements for MOC, care
management, etc., relate to existing CCI, HEDIS, and structure and
process measures, one commenter urged CMS to work closely with SNPs and
NCQA to minimize any new data reporting burdens, to prevent duplication
of data collection and reporting efforts and to maximize use of
existing structure and process measures to the extent possible in
meeting new reporting requirements. The commenter also requested that
CMS take into consideration the development time required to ensure
accurate and complete data as well as provide technical specifications
well in advance (for example, plans should have the technical
specifications 6 months in advance). In addition, the commenter
requested, that since SNPs have to meet both standard MA reporting as
well as SNP-specific reporting, CMS take into account the total data
and reporting burden on SNPs and consider staggering reporting of any
new SNP requirements, similar to the process for Part C reporting.
Response: We are sensitive to the potential overlap of QI data
reporting requirements. As part of our overall QI strategy, are
carefully and systematically evaluating the impact of data collection
requirements related to QI in an attempt to decrease burden and prevent
duplication, while achieving our programmatic goals. Where possible, we
will attempt to stagger reporting requirements.
Many of the measures that we have received comments on are included
in the 5-star plan rating system. We are looking systematically at all
of our QI reporting tools and measures and making a number of changes.
For example, we are in the process of improving and implementing new
reporting tools for the CCIPs and the QIPs for the CY 2012 reporting
cycle. We expect that these new reporting tools will decrease the data
collection and reporting burden for all MA organizations. We are also
developing a module in HPMS that will allow for this reporting process
to be automated. CMS is committed to continuing to review and to assess
the measures to address these concerns.
We acknowledge that the NCQA structure and process measures overlap
heavily with the MOC and QI reporting requirements. The structure and
process measures were developed in an effort to identify SNP-specific
measures that are not affected by a plan's enrollment size. Another
goal of these measures is to evaluate some of the specific features of
SNPs that make them unique among MA plans. These measures cannot
replace the QIPs, since QIPs are a tool for evaluating weaknesses in
the overall QI program for and MA organization, as well as monitoring
the impact of any intervention that was implemented to mitigate a
specific problem.
Similarly, the MOC serves a unique purpose by ensuring that SNPs
design a clinical care program to address the health care needs of the
specific vulnerable populations they serve. The MOC is not a data
collection system but, rather, a framework for coordinating the key
evidence based elements critical to providing integrated, high quality
care to vulnerable patients.
We are looking systematically at all of our QI reporting tools and
measures, and are in the process of making changes to eliminate some of
the burden on plans. For example, we are in the process of streamlining
and improving the CCIP and QIP reporting tools. By improving the
reporting tools we expect to use in the 2012 reporting cycle we expect
to decrease the burden for completing the data collection and
reporting. We are also developing automating the submission process
through an HPMS module.
Comment: One commenter recommended that CMS require the data to be
reported uniformly. The commenter pointed out that the first tier
purpose of the QI program to provide data on quality and outcomes to
enable beneficiaries to compare and select from among health coverage
options and the second tier purpose for measuring essential components
of the MOC using a variety of plan-determined methodologies discussed
in the rule do not appear to require uniform data reporting that would
promote comparisons among plans.
Response: We appreciate the commenter's interest in this issue. We
understand the need for uniformity in reporting and will strive to
incorporate this principle in the QI program.
d. Special Needs Plans and Other MA Plans With Dual-Eligibles:
Responsibility for Cost-Sharing (Sec. 422.504(g)(1)) and Written
Disclosure of Cost-Sharing Requirements (Sec. 422.111(b)(2)(iii))
(1) Comprehensive Written Disclosure Requirement for Dual Eligible SNPs
(Sec. 422.111(b)(2)(iii))
Section 164(c)(1) of MIPPA requires that plan sponsors offering D-
SNPs must provide each prospective enrollee, prior to enrollment, with
a comprehensive written statement that describes the benefits and cost-
sharing protections that the individual would be entitled to under the
D-SNP and the relevant State Medicaid plan. The comprehensive written
statement must include the benefits that the individual is entitled to
under Medicaid (Title XIX), the cost-sharing protections that the
individual is entitled to under Medicaid (Title XIX), and a description
of which of these benefits and cost-sharing protections are covered
under the D-SNP. This provision is effective January 1, 2010. In the
September 18, 2008 IFC (73 FR 54226), we introduced the regulations at
Sec. 422.111(b)(2)(iii) to reflect these statutory requirements, and
are finalizing it without modification in this final rule.
Comment: One commenter mentioned that it believed that CMS's
current marketing materials for duals were confusing and inaccurate.
The commenter expressed support for the comprehensive written statement
requirement, which it believed would provide dual eligible enrollees
with crucial information on a plan's cost-sharing benefits.
[[Page 54608]]
Response: We agree that the comprehensive written statement will
help dual-eligible beneficiaries make more informed enrollment choices.
Comment: One commenter stated that the comprehensive written
statement provision, as written in the interim final rule, was narrower
than the corresponding section of MIPPA, which requires that CMS
establish a standard content and format for the notice concerning cost
sharing protections and Medicare and Medicaid benefits. The commenter
also recommended adding language to the rule to specify that the
comprehensive written statement must include a statement of the
benefits that the SNP provides.
Response: We disagree with the commenter's assertion that we should
modify the rule to specifically reference CMS's responsibility to
establish a standard content and format for the comprehensive written
notice. Section 164(c)(1) of MIPPA (section 1859(f)(3)(c) of the Act)
directly mandates that CMS determine the form and content of the
comprehensive written statement. Regulatory language is neither a
necessary nor appropriate means of effectuating this statutory
directive to the agency. Therefore, we are not adding this language to
the final rule.
In addition, the language in the regulatory text for this provision
includes the requirement that the comprehensive written statement must
include a description of the benefits and cost-sharing protections that
the D-SNP provides. We do not believe this provision requires further
clarification.
Comment: Two commenters requested clarification on the format and
administration of the requirements established in this provision. One
commenter suggested that CMS develop a simple template that States
could use to describe their Medicaid benefits, and requested that CMS
clarify how the written statement could be modified to reflect States'
mid-year benefit changes. The commenter additionally asked CMS to
define the role of the CMS Central Office and CMS Regional offices in
coordinating the flow of information between States and SNPs. Another
commenter asked CMS to clarify whether a plan that included this
information on its Evidence of Coverage (EOC) document would be
compliant with the comprehensive written statement requirement.
Response: We are not modifying the provision to address the
operational issues that the commenters raised. We do not believe that
rulemaking is the appropriate vehicle for addressing comments on the
operational issues related to the comprehensive written statement
requirement. We will address operational issues related to the
comprehensive written statement requirement for D-SNPs through
operational guidance vehicles (for example, call letters, manual
chapters, and HPMS memoranda). We anticipate that this future guidance
will address the commenters' concerns regarding the operational aspects
of the comprehensive written disclosure requirement.
(2) Limitation on Cost-Sharing for Certain Dual Eligible Special Needs
Individuals (Sec. 422.504(g)(1))
Section 165 of MIPPA, which revised section 1852(a) of the Act,
prohibits D-SNPs from imposing cost-sharing requirements on full
benefit dual-eligible individuals and Qualified Medicare Beneficiaries
(QMBs), as described in sections 1935(c)(6) and 1905(p)(1) of the Act,
that would exceed the cost-sharing amounts permitted under the State
Medicaid plan if the individual were not enrolled in the D-SNP. The
effective date of this provision is January 1, 2010.
Comment: One commenter asked CMS to clarify the difference between
this provision's requirement that limits cost-sharing for full benefit
dual-eligible beneficiaries and the prohibition on balance billing
Qualified Medicare Beneficiaries (QMBs) that is established in 1903(n)
of the Act. The commenter also requested that CMS explain the
difference between this provision and provisions that hold
beneficiaries harmless in instances of non-payment by a health plan or
a State Medicaid Agency. Another commenter asked CMS to clarify how a
plan should construct its benefits and its bid for full benefit duals
when the liability of the State varies by the reimbursement level in
its State Medicaid plan.
Response: We will continue to provide all MA plans, including D-
SNPs, with guidance on the bid submission process. We do not believe
that it is appropriate t